Infiniti M35 Complaints

465 consumer complaints on file.

#10676549January 19, 2015
EQUIPMENT, SUSPENSION, STEERING
MY WIFE AND I PURCHASED A 2008 INFINITI M35X WHICH IS STILL UNDER A WARRANTY FROM INFINITI AND WAS INSPECTED PRIOR TO US TAKING OWNERSHIP. I DROVE THE CAR AND AFTER TWO DAYS I NOTICED THE CAR PULLING HARD WHEN CHANGING LANES ON THE HIGHWAY. IT DID IT MULTIPLE TIMES DURING A 30 MINUTE TRIP. I AGAIN DROVE THE CAR TODAY AND NOTICED THE ISSUE AGAIN. I HAVE OWNED OVER TEN CARS IN MY LIFE AND NONE HAVE HAD THIS STEERING / LANE SHIFTING ISSUE LIKE THIS. I HAVE ALSO HAD CARS WITH TIRES WITH EXTREME WEAR AND CARS IN DESPERATE NEED OF AN ALIGNMENT AND STILL I NEVER EXPERIENCES PULLING IN THE STEERING WHEEL LIKE THIS. MY WIFE ALSO HAD A PASSENGER DROVE THE VEHICLE AND BOTH NOTICED IT ON A SEPARATE OCCASION. I HAVE TWO CHILDREN AND AM NOW CONCERNED FOR THEIR SAFETY. PLEASE LOOK INTO THIS MATTER ALONG WITH ANY OTHER COMPLAINTS ASSOCIATED WITH STEERING ISSUES WITH INFINITI MODEL M35, M35X, M45 AND M45X FROM 2006 TO 2010. IT IS MY UNDERSTANDING THAT MANY COMPLAINTS HAVE BEEN SUBMITTED WITH LITTLE TO NO EFFORT TO INFORMED CONCERNED DRIVERS/OWNERS OF ANY PROGRESS OR LACK THERE OF FOR POSSIBLE RECALL FOR OR AROUND THIS EXTREMELY DANGEROUS STEERING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10662474December 5, 2014
STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS, SUSPENSION
THE UNDER BODY OR FRAME NEAR THE REAR IS RUSTED AWAY SO THE CAR SEEMS TO LOSE TRACTION WHEN I DRIVE OVER SMALL BUMP OR CRACKS IN THE ROAD. I TOOK IT TO THE SHOP AND THEY SAID IT WAS PART OF THE BODY.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652939November 6, 2014
SEATS
DRIVERS SIDE SEAT AND CONSOLE WAS TOUCHING. BEEN THAT WAY 2 WEEKS. TODAY , IT JUST COLLAPSED WHEN I SAT DOWN.WAS DARK, COULDN'T TELL WHAT WAS GOING ON WITH SEAT. I HAPPENED TO BE JUST GETTING INTO TO CAR AND START. IF I WOULD HAVE BEEN GOING FASTER, WITH TRAFFIC. .THIS COULD HAVE BEEN A WRECK OR SOMETHING BAD.WHEN IT COLLAPSED , SEAT JUST DROPPED DOWN QUICK! THIS IS OBVIOUSLY A PROBLEM WITH THESE MODEL OF INFINITIS.THIS IS A SERIOUS HAZARD.NEEDS RECALL! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652423November 4, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 INFINITI M35 HYBRID. WHILE IDLING AT A TRAFFIC LIGHT, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT MENTIONED THAT THE ONLY WAY TO RESTART THE VEHICLE WAS BY SHIFTING INTO PARK. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE INTELLIGENT POWER DISTRIBUTION MODULE (IPDM) NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 119,170.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650779October 28, 2014
SEATS
UNDER MODERATE BRAKING THE DRIVER SEAT BROKE LOOSE AND SLID FORWARD A FEW INCHES WHICH AFFECTED MY ABILITY TO SAFELY AND EFFECTIVELY BRAKE THE VEHICLE. THE DEALER INFORMED ME THAT THEY ARE VERY FAMILIAR WITH THIS PROBLEM AND THAT THIS IS CAUSED BY DEFECTIVE WELDS ON THE SEAT ASSEMBLY FOR WHICH NO RECALL HAS EVER BEEN ISSUED, DESPITE A SIZEABLE NUMBER OF AFFECTED VEHICLES. TO REPLACE THE BROKEN SEAT ASSEMBLY IS ROUGHLY $1300 FOR PARTS AND LABOR. THIS IS A HUGE SAFETY ISSUE AS THE SEAT DOESN'T STAY IN PLACE AND COULD EASILY CAUSE AN ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643193October 7, 2014
STRUCTURE:BODY, UNKNOWN OR OTHER
LIFT STRUTS/CYLINDERS FOR HOOD GAVE WAY AND HOOD CAME DOWN ON PERSON WORKING ON CAR. LIFTED BACK UP, PUT DOWN AND OPENED AGAIN AND NOTICED THAT THE HOOD WOULD NOT STAY OPEN. THIS CAR DOES NOT PROVIDE A "STICK" OPTION TO HOLD THE HOOD.. ONLY THE LIFT STRUTS/CYLINDERS HOLD THE HOOD OPEN AND THEY ARE NOT WORKING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10638006September 22, 2014
STRUCTURE
DASHBOARD MELTING I REPORTED AWHILE AGO BUT WAS NOT SATISFIED WITH OUTCOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10633643September 16, 2014
STRUCTURE
DASHBOARD IS SHINY, STICKY & GUMMY IN A NUMBER OF AREAS. THE VEHICLE IS ONE OWNER (OWNED BY A RETIRED PERSON), HAS ALWAYS BEEN GARAGE KEPT & DOES NOT SIT OUTSIDE IN THE ELEMENTS. IT HAS BEEN METICULOUSLY MAINTAINED & THE DASH HAS NEVER HAD ANY SUBSTANCES (I.E., PROTECTANTS) APPLIED. THE LOCAL INFINITI DEALER'S SERVICE DEPARTMENT INSPECTED THE DASH & STATED THAT THE MATERIAL WAS BREAKING DOWN & THE DASH NEEDS TO BE REPLACED. A CASE WAS INITIATED WITH INFINITI USA THAT RESULTED IN THE MANUFACTURER DECLINING TO ACCEPT ANY RESPONSIBILITY DUE TO THE VEHICLE NO LONGER BEING WITHIN THE ORIGINAL WARRANTY PERIOD. THE REPAIR HAS NOT YET BEEN COMPLETED DUE TO THE HIGH COST INVOLVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10632733September 12, 2014
SEATS
DRIVER SEAT COLLAPSE & DROPPED (PANCAKED) SUDDENLY & DRAMATICALLY DWHILE DRIVING. SCARY EXPERIENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627580August 22, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2006 INFINITI M35. THE CONTACT STATED THAT WHILE ATTEMPTING TO ENGAGE THE BRAKES, THE BRAKE SYSTEM FAILED CAUSING THE CONTACT TO CRASH INTO THE REAR END OF THE PROCEEDING VEHICLE. A POLICE REPORT WAS FILED AND NO INJURIES WERE REPORTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 171,140.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10626377August 19, 2014
ENGINE
GOING DOWN HWY 11 DOING ABOUT 40 TO 50 MPH ; AS MASH THE GAS THE CAR STATED SLOWING DOWN. I CHECK TO MAKE SURE THAT MY CAR WAS STILL IN DRIVE AND IT WAS. I PULL OVER IN A PARKING LOT AND CALL MY BROTHER. WE TRIED RESTART IT BUT WE WAS UNSUCCESSFUL. NO WARRING OF ANY KIND; NO SMOKE, NO DASH LIGHTS, NO NOSE OF ANY KIND IT JUST CUT OFF. I HAD TO HAVE IT TAKEN TO SHOP AND FIND OUT MY MOTOR IS GONE. I HAVE NOT HAD MY CAR A YEAR AS YET . I AM VERY UPSET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10622060August 13, 2014
STRUCTURE
THE DASHBOARD IN MY VEHICLE IS MELTING. THERE IS A GLARE THAT BLINDS ME AND THE DASH ABOVE THE STEERING WHEEL MELTS SO BAD AND GETS SO HOT IT BURNS MY FINGERS WHILE DRIVING. I TRY TO AVOID TOUCHING IT BUT I FORGET SOMETIMES. I SHOULDN'T HAVE TO AVOID GETTING BURNED WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10617278July 29, 2014
STEERING
APPARENTLY THE TERM IS CALLED TRAMLINING. CAR ALL OF SUDDEN WANTS TO CHANGE LANES FOR NO REASON. I'VE CHANGED TIRES, HAD AN ALIGNMENT, NOTHING WORKS. VERY DANGEROUS. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10617045July 28, 2014
STRUCTURE
THE DASHBOARD IS MELTING WHEN THE CAR IS IN THE OPEN ON A SUNNY DAY. AND THERE ARE A LOT OF CRACKS ON THE DASHBOARD. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10616181July 25, 2014
SEATS
DRIVER'S SEAT COLLAPSED AND CAME OFF TRACKS. SEAT IS NO LONGER ATTACHED TO THE FLOOR. DEFECTIVE WELDS (AS STATED BY INFINITI CERTIFIED DEALER SERVICE CENTER) HOLDING SEAT ASSEMBLY DETERMINED TO BE CAUSE. INFINITI DIAGNOSIS; SEAT TRACK BROKEN. REQUIRING REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF PART $835.15. LABOR TO INSTALL; $399.36. THIS IS A NISSAN/INFINITI PROBLEM REPORTED PREVIOUSLY TO NHTSA ON NUMEROUS OCCASIONS. DEALER SERVICE DEPARTMENT STATS THAT WELD FAILURE CAUSES SEAT TO COLLAPSE. PROBLEM IS LONGSTANDING, WELL DOCUMENTED, AND KNOWN TO INFINITI. IN SPITE OF THIS, NO REMEDIATION, OTHER THAN REPAIR AT OWNER'S EXPENSE, HAS BEEN OFFERED BY INFINITI. THIS WELD FAILURE IS A SERIOUS SAFETY RELATED MATTER THAT IS NOT THE RESULT OF ABUSE, MAINTENANCE NEGLECT, OR OVERSTRESS TO SEAT OR SEAT ASSEMBLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10610618July 15, 2014
SEATS
SINCE PURCHASE THE SEAT HAS ALWAYS MOVED SLIGHTLY FORWARD DURING BRAKING BUT NOW IT LEANS TOWARDS THE CENTER CONSULE AND LOOKING ON-LINE IT APPEARS THAT IT IS COMMON FOR A WELD TO BREAK IN THE SEAT CAUSING THE LEAN AND DISCOMFORT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10608980July 8, 2014
SEATS
I PURCHASED A 2007 M35X SEDAN . I DISCOVERED TODAY JUNE 8 2013, THAT I HAVE AN ISSUE WITH MY DRIVERS' SEAT. IT LEANS INWARD TOWARD THE CENTER CONSOLE, AND APPARENTLY THIS IS A RECURRING ISSUE WITH THIS YEAR AND MODEL. IT IS A SAFETY ISSUE, AND I AM REQUESTING FEEDBACK FROM NHTSA.GOV ON THIS PARTICULAR PROBLEM. I WOULD LIKE TO KNOW IF THERE IS A RECALL FOR THIS YEAR AND MODEL, OR WHAT IF ANYTHING IS BEING DONE TO RESOLVE THE ISSUE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606429June 27, 2014
SEATS
DRIVER'S SEAT COLLAPSED AND CAME OFF TRACKS WHILE CAR WAS BEING DRIVEN. DEFECTIVE WELDS DETERMINED TO BE CAUSE REQUIRING REPLACEMENT OF FRONT ADJUSTER ASSEMBLY; PART # 87450-EH00A. COST OF >$1200 PARTS AND LABOR TO INSTALL; THIS IS A PROBLEM REPORTED PREVIOUSLY TO NHTSA ON NUMEROUS OCCASIONS. DEALER SERVICE DEPARTMENT STATS THAT WELD FAILURE CAUSES SEAT TO COLLAPSE.. THIS WELD FAILURE IS A SERIOUS SAFETY RELATED MATTER THAT IS NOT THE RESULT OF ABUSE.. THE HAS BEEN ACKNOWLEDGED BY REPAIR PERSONNEL AT DEALERSHIP THAT CARRIED OUT THE REPAIR. THIS IS THE SECOND M35 I HAVE OWNED THAT HAS HAD THE SAME ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598908June 17, 2014
ENGINE
TL* THE CONTACT OWNS A 2010 INFINITI M35X. THE CONTACT STATED WHILE COMING TO A STOP, THE BRAKE PEDAL WAS DEPRESSED AND THERE WAS A RAPID INCREASE IN ENGINE RPMS. ADDITIONALLY, THE TRANSMISSION SHIFTED HARD UP AND DOWN. THE FAILURE BECAME PROGRESSIVELY WORSE OVER A PERIOD TIME. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR DIAGNOSIS AND THEY WERE UNABLE TO LOCATE THE PROBLEM. THE TECHNICIAN INFORMED THAT THE FAILURE COULD POSSIBLY BE RELATED TO A FAULTY COMPUTER SYSTEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 31,000. UPDATED 8/2814*CN UPDATED 09/12/2014 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598359June 15, 2014
UNKNOWN OR OTHER, STRUCTURE
IN LATE 2012, I NOTICED HAIRLINE CRACKS BEGINNING TO FORM IN VARIOUS AREAS OF MY VEHICLE'S LEATHER DASHBOARD. IN APPROXIMATELY MAY-JUNE OF 2013, I NOTIFIED INFINITI CORPORATE CUSTOMER SERVICE OF THIS EVENT. I WAS ADVISED TO BRING THE VEHICLE TO MY INFINITI DEALER SO THEY COULD CREATE AN INCIDENT REPORT AND GATHER PHOTOS. THEN A REVIEW COMMITTEE WOULD DECIDE WHETHER INFINITI WOULD REPLACE THE DASH OR PROVIDE SOME COMPENSATION TOWARD REPLACEMENT. IN SEPTEMBER, 2013, I RECEIVED A LETTER STATING THAT SINCE THE AUTO WAS OUT OF THE NEW WARRANTY PERIOD, THAT INFINITI WOULD NOT TAKE ANY ACTION, NOR RESPONSIBILITY FOR THIS DEFECT. SINCE THIS TIME, THE PROBLEM HAS FURTHER DETERIORATED AND I HAVE READ OF NUMEROUS OTHER CONSUMER COMPLAINTS. CONTRARY TO THE REASONING FOR DISALLOWING A REMEDY FOR THE DASH, IN 2013 ALSO, I RECEIVED AN UNSOLICITED LETTER EXTENDING THE VEHICLE WARRANTY FOR POTENTIAL PEELING OR CRACKING IN THE WOOD DOOR TRIM OF MY VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Infiniti M35