Infiniti FX35 Complaints

448 consumer complaints on file.

#10585988May 1, 2014
AIR BAGS
THIS AIRBAG PROBLEM HAS BEEN ONGOING FOR SEVERAL MONTHS. THE AIRBAG LIGHT CONTINUES TO BE ILLUMINATED AT ANY SPEED FOR THE PASSENGER SIDE. THIS VEHICLE WAS RECALLED IN APRIL '14. NHTSA RECALL 14V-138 WAS COMPLETED ON APRIL 17, 2014 AND FAILED ON APRIL 19, 2014 AND WAS REPEATED ON APRIL 20,. 2014. IT FAILED AGAIN ON APRIL 21ST. I CONTACTED THE DEALER AND NOTHING HAS HAPPENED SINCE AND THAT WAS OVER A WEEK AGO. I CONTACTED NISSAN INFINITY AND HAVE A CASE NUMBER NOW. I FEEL WE ARE DRIVING AN UNSAFE VEHICLE AND IT IS NOT BEING CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10584054April 21, 2014
FUEL SYSTEM, GASOLINE
THE GAS GAUGE IS INCORRECTLY READING THE FUEL, AND I AM NOT THE ONLY ONE HAVING A PROBLEM. MANY OTHERS ARE.. INFINITI WANTS 800+ TO REPLACE SOMETHING THAT CAN CAUSE A ACCIDENT BECAUSE OF A GAUGE? THIS SHOULD BE ADDRESSED PROPERLY. MORE IMPORTANTLY, THIS PRESENTS A MAJOR SAFETY ISSUE BY POTENTIALLY CAUSING A DRIVER TO RUN OUT OF GAS ON THE INTERSTATE AND BE SERIOUSLY OR FATALLY INJURED IN A REAR-END ACCIDENT. I HAVE COUNTED AT LEAST 56 OTHER 2003-04+ FX35/45 CAR OWNERS ON THIS FORUM WHO HAVE EXPERIENCED THIS PROBLEM. THIS DOES NOT INCLUDE THE POTENTIAL THOUSANDS OF FX OWNERS WHO HAVE EXPERIENCED THE PROBLEM BUT NOT REPORTED IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10566868March 3, 2014
WHEELS
WHEEL BEARINGS ON BOTH FRONT WHEELS FAILED. NOISE DOES NOT APPEAR AT SPEEDS UNDER 25 MPH BUT BUILDS GRADUALLY FROM THERE. SOUNDS EXHIBITED ARE INTERMITTENT METAL ON METAL SQUEALING AND A DEEP THUMPING SOUND, SIMILAR TO A SEVERELY OUT OF BALANCED TIRE. AT HIGHWAY SPEEDS, NOISE WILL CONSUME CABIN. INFINITI HAS ACKNOWLEDGED THIS ISSUE BY INCREASING THEIR STANDARD COVERAGE FROM 50K TO 70K MILES. HOWEVER, IT SHOULD BE ESCALATED TO A RECALL DUE TO THE HIGH FREQUENCY OF FAILURES. A QUICK SEARCH ON GOOGLE OF FX35 WHEEL BEARING FAILURE YIELDS MORE RESULTS THAN A FEW ISOLATED INCIDENTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10554080November 28, 2013
VISIBILITY
INCIDENT HAPPENED ABOUT 9AM WITH TEMPERATURES IN LOW 30SF. AS I WAS PULLING OUT OF PARKING LOT,I HEARD WHAT SOUNDED LIKE GLASS TINKERING. IT GOT COLDER/MORE WINDY IN CAR & MORE LIGHT COMING FROM MOONROOF AREA. ABOUT 1/2MILE LATER AS I MAKE LEFT TURN I NOTICED WHAT LOOKED LIKE SMALL DARK CRYSTALS FLYING OFF TOP OF TRUNK AREA. I PULLED OVER, GOT & CHECKED BACK OF CAR. WHEN I WENT TO FRONT OF CAR, I ALSO DIDN'T NOTICE ANY DAMAGE. I GOT BACK IN CAR & OPENED COVERING FOR MOONROOF. I SAW BIG HOLE & WHAT WAS LEFT OF GLASS WAS ALL SHATTERED. I TOOK PICTURES FROM INSIDE & TRIED TO TAKE PICTURES FROM OUTSIDE. I CALLED CAR DEALERSHIP, WHO SAID THEY NEVER HEARD OF ANY SUCH INCIDENT & SAID IT WAS NOT COVERED BY WARRANTY. LATER I INQUIRED ABOUT EXTRA COVERAGE FOR TIRE,WHEEL & GLASS I BOUGHT BUT WAS TOLD MOONROOF WAS NOT INCLUDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547296October 8, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, SHE HEARD A LOUD BANGING AS THE VEHICLE REFUSED TO ACCELERATE OVER 45 MPH. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS TOWED TO A PRIVATE MECHANIC WHERE THE CONTACT WAS THEN INFORMED THAT THE RADIATOR WAS LEAKING ANTIFREEZE INTO THE TRANSMISSION AND HAD CAUSED THE TRANSMISSION TO FAIL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 89,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545991September 28, 2013
STRUCTURE
INFINITI WILL NOT STAND BEHIND BUBBLING DASHBOARDS--NO RECALL. THE ADHESIVES USED MAY BE THE PROBLEM AFTER SEVERAL YEARS, WHEN THE DASH BEGINS TO BUBBLE AND MELT. INFINITI EXTENDED THE WARRANTY ONLY, AND MANY OWNERS ARE PAST THAT TIME FRAME. THE CONCERN IS NOT JUST THE $1200 COST, BUT SAFETY CONCERNS FOR BREATHING FUMES. THERE ARE MANY REPORTS ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545439September 25, 2013
EXTERIOR LIGHTING
I PURCHASED AN INFINITI FX35 FROM A LOCAL DEALER, AT THE TIME OF PURCHASE, I NOTED SOME CONDENSATION IN THE DRIVER'S SIDE HEADLIGHT, WHICH I QUICKLY POINTED OUT TO THE DEALER. I ALSO PURCHASED AN EXTENDED WARRANTY ON THIS VEHICLE. THEY INSTRUCTED ME TO CALL MY SALESMAN TO SCHEDULE AN APPOINTMENT FOR REPAIR. HE WAS ALWAYS CONVENIENTLY UNAVAILABLE. I COULD NEVER GET AN APPOINTMENT FOR 45 DAYS, AT WHICH TIME THEY WOULD NOT REPAIR THE VEHICLE. THE CONDENSATION IS SO BAD THAT YOU CANNOT SEE THE LIGHT OR ROADWAY AHEAD OF YOU. I CANNOT DRIVE THIS VEHICLE AT NIGHT. THEY HAVE REFUSED TO DO ANYTHING ABOUT THIS. MEANWHILE THEY HAVE PLACED A STATE INSPECTION STICKER ON THIS VEHICLE. OTHER INSPECTION STATIONS HAVE TOLD ME THAT THEY COULD NOT PASS THIS VEHICLE BECAUSE OF THIS CONDITION. THIS IS IN TOTAL VIOLATION OF STATE AND FEDERAL SAFETY LAWS AND LOCAL INSPECTION CRITERIA. I AM RESPONSIBLE FOR AN ELDERLY PARENT AND CANNOT TAKE HER TO ANY DOCTOR OR HOSPITAL EITHER WHEN IT IS DARK OR OVERCAST. THE DEALER KEEPS REPEATING 30 DAYS. IN ADDITION THE VEHICLE HAS SINCE DEVELOPED A FURTHER ELECTRICAL PROBLEM WITH THE PASSENGER SIDE HEADLIGHT LEAVING ME WITH NO NIGHT TIME ILLUMINATION, RENDERING THE VEHICLE UNUSABLE AT NIGHT. NO HIGH OR LOW BEAM ON ONE SIDE AND A DISPERSED AND DIFFUSED LIGHT ON THE LEFT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10542957September 10, 2013
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE
I DO SEE MULTIPLE OTHER OWNERS WITH THE SAME ISSUES. PLEASE FIND MY ISSUES HERE.......ISSUE 1: THE GAS GAUGE IMPROPERLY REPRESENTS THE FUEL LEVEL IN THE TANK AND THE FOLLOWING ISSUES ARE CONSTANTLY PRESENT: 1) A FULL TANK IS NEVER SHOWN VIA THE GAUGE 2) THE GAS GAUGE SPORADICALLY JUMPS AROUND REGARDLESS OF THE AMOUNT OF GAS IN THE TANK 3) THE "EMPTY" LIGHT COMES ON WHEN THERE IS AS MUCH AS 1/2 TANK OF GAS. THIS IS VERY DANGEROUS FOR ME AS THIS IS MY FAMILY CAR AND I HAVE A 2 YEAR OLD SON IN MY VEHICLE A LOT AND WHAT IF MY CAR WOULD STALL OUT ON THE HIGHWAY?? IT IS A GOOD THING THAT I AM ABLE TO KEEP CALCULATIONS ON THE AMOUNT OF MILES PER GALLON MY CAR USUALLY GETS. I WAS GOING 30 MPH AND TURNED FROM A LIGHT AND DIDN'T REALIZE MY GAS WAS AS LOW AS IT WAS AND MY CAR STALLED OUT, LUCKILY I WAS ABLE TO GET OVER TO THE SIDE OF THE ROAD. ISSUE:2 THE LOCKS FAIL TO REACT TO THE LOCK UNLOCK FUNCTION AND THE BEEP SOUND DOESN'T GO OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10536248August 20, 2013
STRUCTURE
I BROUGHT A 2004 INFINITI FX35 IN 2010 AND I LOVE THIS SUV BUT THE ONLY ISSUE I HAVE IS THE DASHBOARD BUBBLED UP LIKE IT HAD BLISTERS. I CALLED AN INFINITI DEALER IN ALEXANDRIA VIRGINIA TO SEE IF THERE HAD BEEN A RECALL ON THE DASHBOARD AND I TALK TO [XXX] AND HE TOLD ME YES AND HE IS WILLING TO CHANGE THE DASHBOARD IF I GET APPROVAL FROM INFINITI CONSUMER AFFAIRS. APRIL 8, 2013, I CALLED AND TALKED TO A REP NAME [XXX] AND EXPLAIN THAT MY DASHBOARD HAVE BUBBLED UP LIKE IT HAD BLISTERS AND SHE TOLD ME SHE WILL GET BACK WITH ME IN 2 DAYS. WHEN SHE GOT BACK WITH ME I WAS VERY UNHAPPY WITH THE RESPONSE SHE GAVE THAT THEY WILL NOT REPLACE THE DASHBOARD. I CALL BACK LEFT A MESSAGE ASKING [XXX] PLEASE SEND ME AN EMAIL OR SEND ME A LETTER EXPLAINING WHY. THIS IS INFINITI E-MAIL RESPONSE. THANK YOU FOR ALLOWING US AN OPPORTUNITY TO REVIEW YOUR CONCERNS REGARDING YOUR 2004 FX INFINITI. INFINITI REALIZES SITUATIONS MAY OCCUR WITH YOUR INFINITI VEHICLE THAT, UNFORTUNATELY, FALL OUTSIDE OF THE PARAMETERS OF THE NEW VEHICLE LIMITED WARRANTY PROVIDED WITH YOUR VEHICLE. AS A COMPANY INTERESTED IN WINNING LIFETIME CUSTOMERS, INFINITI APOLOGIZES FOR ANY INCONVENIENCE YOU MAY HAVE EXPERIENCED, AND WE ARE PLEASED YOU TOOK THE TIME TO CONTACT US REGARDING THE SITUATION.?INFINITI CAREFULLY CONSIDERED YOUR REQUEST DURING A REVIEW OF ALL OF THE AVAILABLE FACTS PERTAINING TO YOUR SPECIFIC SITUATION. INFINITI IS UNABLE TO OFFER FINANCIAL ASSISTANCE WITH THE REPAIR OF THE DASHBOARD DUE TO THE VEHICLE BEING OUTSIDE OF THE NEW VEHICLE LIMITED WARRANTY. WE REALIZE THIS MAY NOT BE THE ANSWER YOU WERE LOOKING FOR, BUT WE HOPE THAT YOU UNDERSTAND OUR POSITION. I NEVER RECEIVED A WARRANTY LETTER FROM INFINITI AT ALL. I THOUGH INFINITI STAND BY THEIR BRAND TO ENSURE THE SAFETY AND PERFORMANCE OF THEIR VEHICLES. I WANT TO KNOW WHO TO CONTACT TO GET THIS MATTER RESOLVED. THANK YOU INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10532688July 30, 2013
POWER TRAIN
THE CAR WILL NOT STAY IN GEAR DURING REVERSE. IT SEEMS LIKE IT WILL POP OUT OF GEAR AND ENGINE JUST KEEP REVVING. HAVE TO PUT IN DRIVE AND PUT BACK INTO REVERSE CONTINUOUSLY TO GET REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522376July 9, 2013
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
2006 INFINITI FX35. CONSUMER WRITES IN REGARDS TO VEHICLE MUFFLER AND HEAT SHIELD COVERING CATALYTIC CONVERTER CORROSION AND RUST. *SMD THE CONSUMER WAS INFORMED THE MUFFLER RUSTING AND THE HEAT SHIELD FALLING OFF, WAS DUE TO MOISTURE AND ENVIRONMENT CONDITIONS. THE CONSUMER STATED A FEW WEEKS AGO, HIS WIFE FOUND PIECE OF METAL UNDER THE VEHICLE, IN THEIR DRIVEWAY, WHICH WAS BADLY RUSTED. THE CONSUMER TOOK THE VEHICLE TO THE DEALER, WHERE IT WAS CONFIRMED THE PART CAME FROM THE HEAT SHIELD COVERING CATALYTIC CONVERTER, AND NOT HAVING THE PART COULD CAUSE A FIRE AND CREATE HEAT INSIDE THE VEHICLE. IT COULD NOT BE REPAIRED, SO THEREFORE, THE CONSUMER HAD TO PURCHASE THE WHOLE PIECE, WHICH WAS VERY EXPENSIVE. HE WAS INFORMED THE OTHER PARTS WOULD EVENTUALLY FALL OFF AS WELL. INFINITI AGREED TO PAY FOR THE REPAIR ONLY, AND THE CONSUMER WOULD BE RESPONSIBLE FOR THE PARTS. THE REPAIR WAS $200 AND THE PARTS WERE $2,000. UPDATED 08/15/13 UPDATED 08/21/13
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10522293June 28, 2013
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I THINK THAT MY ODOMETER MAY HAVE BEEN TAMPERED WITH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520719June 19, 2013
LATCHES/LOCKS/LINKAGES
VEHICLE LOCKS DO NOT WORK CORRECTLY. VERY INCONSISTENT. CANNOT OPEN THEM , AND CANNOT CLOSE THEM USING THE ELECTRONIC LOCKING SYSTEM. THIS IS A SAFETY HAZARD TO MY SIX YEAR OLD WHO SITS IN THE BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514157May 29, 2013
VISIBILITY:WINDSHIELD, STRUCTURE
POORLY INSTALLED WINDSHIELD CAUSING SERIOUS WATER LEAKS WHEN IT RAINS ON DRIVER SIDE AND PASSENGER SIDE UNDER THE DASH AND WATER DAMAGE ON THE VEHICLE FLOOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505883April 10, 2013
STRUCTURE:BODY, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
THE FUEL COVER LOCKING/UNLOCKING SYSTEM DOES NOT WORK. THIS HAS ALSO HAPPENED ON A 2003 NISSAN MURANO I OWNED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10503879March 21, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2005 INFINITI FX35. THE CONTACT STATED THAT THE FRONT SEAT CONSOLE ARM REST WAS EXTREMELY LOOSE AND WOULD NOT REMAIN IN A SECURED POSITION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 99,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10502327March 11, 2013
ELECTRICAL SYSTEM, EQUIPMENT ADAPTIVE/MOBILITY, LATCHES/LOCKS/LINKAGES
MY DAUGHTER DROVE HOME FROM COLLEGE AND ATTEMPTED TO OPEN THE DRIVER DOOR. IT WAS LOCKED AND WOULD NOT OPEN FROM THE INSIDE OR THE OUTSIDE. IF FACE NONE OF THE DOORS WOULD OPEN FROM INSIDE OR OUTSIDE. SHE ROLLED TOWN THE WINDOW AND CLIMBED OUT. WE TOOK THE AUTO TO THE DEALER AND THEY SAID THAT THEY HAD SEEN THIS BEFORE.. I THOUGHT IT WAS A FACTORY DEFECT BUT ALAS $ 2,600 DOLLARS LATER WE LEARNED THAT WE MUST PAY FOR THE DEFECT. I CONTACTED INFINITI SEVERAL TIMES AND THEY REFUSED TO ACKNOWLEDGE THAT THIS WAS A PROBLEM. THIS COULD HAVE BEEN A VERY DANGEROUS SITUATION IN CASE OF AN ACCIDENT, ETC BECAUSE YOU COULD NOT EXIT THE AUTO NOR COULD ANYONE ELSE OPEN THE DOORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493569January 20, 2013
LATCHES/LOCKS/LINKAGES, ELECTRICAL SYSTEM
POWER DOOR LOCK ACTUATORS OPERATE INTERMITTENTLY. THERE HAS BEEN SEVERAL INSTANCES HAVING THE REAR CHILD DOOR LOCK ENGAGED AND WE COULD NOT OPEN THE REAR DOORS FROM THE OUTSIDE BECAUSE THE ACTUATORS FAILED. CHILDREN HAD TO EXIT OUT THE FRONT BY CLIMBING OVER THE FRONT SEATS. WHILE AT A PARKING GARAGE A LARGE VEHICLE PARKED CLOSE TO THE PASSENGER SIDE OF OUR CAR AND COULD NOT OPEN DOORS TO RE-ENTER. AGAIN, INTERMITTENT OPERATION OF POWER DOOR LOCK ACTUATORS , BOTH FRONT AND REAR DRIVER SIDE DOOR LOCKS FAILED. WE HAD TO ENTER THE VEHICLE THROUGH THE REAR TAILGATE/HATCH. TOOK VEHICLE IN FOR SERVICE AND LOCK WERE OPERATING AT THAT TIME AND MANUFACTURER RECOMMENDED REPLACING THE DOOR LOCK ACTUATORS. STILL TO THIS DAY THE LOCKS OPERATE INTERMITTENTLY, AND NOW HAVE 115,000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10490983January 4, 2013
STRUCTURE, ELECTRICAL SYSTEM
2003 INFINITI FX35 TRUNK LOCK ACTUATOR MOTOR AND PASSENGER DOOR STOP WORKING DEALER RECOMMENDATION WAS TO REPLACE BOTH ACTUATORS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10485206November 19, 2012
FUEL/PROPULSION SYSTEM
I HAVE BEEN HAVING PROBLEMS WITH THE FUEL GAUGE ON MY 2004 INFINITI FX35. IT WILL ONLY REFLECT 3/4 OF A TANK WHEN I HAVE FILLED IT UP WITH 17-18 GALLONS OF PREMIUM FUEL. SOMETIMES IT READS EMPTY(LIGHT GOES ON AND SCREEN REFLECTS *** MILES TO EMPTY) THIS HAPPENS ALOT. THIS HAS BEEN GOING ON AND OFF FOR OVER 6 MONTHS. WHEN I CALLED THE DEALER TO ASKED THEM THEY TOLD ME I COULD BRING IT IN FOR THEM TO CHECK BUT I WOULD HAVE TO PAY. EVEN THOUGH MY WARRANTY EXPIRED I DON'T FEEL THAT I SHOULD HAVE TO PAY FOR SOMETHING THAT ISN'T WORKING PROPERLY. THE SCARY PART IS IF I DON'T KEEP TRACK OF HOW MANY MILES I HAVE DRIVEN, I GET SCARE I WILL GET STUCK SOMEWHERE WHEN I AM OUT WITH MY 3 DAUGHTERS. THIS ALSO HAPPEN WITH THE M45. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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