Hyundai Tucson Complaints

6,738 consumer complaints on file.

#11520217May 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I took the vehicle in for a recall for unrelated issues to this problem at 90,000 miles (July 6 2022). The technician noted that the vehicle was leaking oil and it needed an oil pan reseal. I brought the vehicle back for this service on March 6 2023. Between the initial recall service and this service, I noticed that the vehicle was consuming a significant amount of oil, beyond regular consumption. On several occasions, after about 1000 miles after the oil was changed, I was adding 2-3 quarts of oil to the vehicle. Moreover, when the oil was changed, the technician who changed the oil, noted that the oil was very dirty despite only going 3000-4000 miles between oil changes. I mentioned this to the Lehigh Valley Hyundai Service Desk and that it was highly unlikely that an oil pan reseal would resolve this. They ordered an oil consumption test and instructed me to drive the vehicle for 1000 miles. I did this and brought the vehicle back in to Lehigh Valley Hyundai on April 1, 2023. They checked the oil, the technician ordered an oil combustion cleaning, and instructed me to drive the vehicle an additional 1000 miles before bringing it back in for the oil combustion test. During this period, I noticed that the vehicle lost a significant amount of power. During a drive back from Widener University, I barely had enough power to drive up hills on the Northeast Extension and almost got into two wrecks due to the lack of power. I took the vehicle back to Hyundai on April 8, 2023 and notified them of this issue. They checked the vehicle out and notified me that the catalytic converter was clogged and needed to be replaced. They gave me a quote of $4000 to complete this service. This service was extraordinarily high priced compared to other mechanic services which cost between $2000-2500. I checked with other services and they indicated that they did not have access to the part and only Hyundai had access to the catalytic converter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520219May 3, 2023
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
Engine fail, no warning till it happened, her car just stopped at night in the middle of the road while she was driving, she then smelled something burning and got right out of the car and called a tow truck. The car was towed to a Hyundai dealership where we were later told it was an engine block, and the car was basically burning gas. Cars been in the shop since January because the engine had to be shipped in parts from overseas. When the new engine had finally arrived, they took the old engine out and saw that the Pistons headshot shrapnel through the starter and through this turbo part, which is also now on back order. I do not know if the vehicle has been inspected by the manufacturer, or the police. I feel very uneasy about the safety of this vehicle given everything that’s happened and even though it’s showing that it’s not on the recall list from what I’m reading and what I understand everything that’s happened the vehicle should’ve been recalled. With the new findings of the shrapnel shooting through the car knowing that that could’ve been a catastrophic incident I could’ve killed my daughter is very unsettling. The car was purchased just under five months before this happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520220May 3, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER, STRUCTURE:BODY
-Driver side and passenger side back doors do not open from the inside or outside. They just stopped opening one day, months apart. Nothing hit them or could have caused a jam. It is available for inspection upon request. -The doors don’t open, and I could not get my dog or child from out of the backseat. -This is a recurring problem based on what I have read online. The issue has been confirmed by a mechanic. -The doors were inspected by Caliber Collision and I got a quote from them. -There were no lights or warnings to inform me this was going to happen and still none now that it has happened. -
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520261May 3, 2023
ENGINE
Engine stopped working without warning. The car is at the dealer, they are recommending a new engine and turbo.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520333May 3, 2023
POWER TRAIN, FUEL/PROPULSION SYSTEM
While driving on the freeway, suddenly lost power while driving 60 mph and was unable to accelerate. Almost avoided an accident, while trying to merge to the shoulder of the road, while the car just puttering. While on the shoulder, the check engine light came on. Unable to drive and had to get towed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519944May 2, 2023
ENGINE
Vehicle was parked for 2 weeks while I was out of town. I started the car and when I drove down the street, there was no acceleration or power. I turned around and went right back home. I checked the oil, and it was empty. There was no oil under the car. Having the vehicle towed to the Dealer 05/02/23. I am concerned about all of the complaints of exactly the same problem with the engine and want to document my situation.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519947May 2, 2023
ENGINE
Oil burns it uses alot of oil like if it was leaking oil consumption
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520034May 2, 2023
POWER TRAIN
Two times in the last two weeks of March and about 10 times since we purchased the vehicle new in December 2022, after starting the vehicle and backing out of our garage onto our street, then stopping then shifting from reverse to drive and going no faster than 15-20 mph for about 300 yards, the Tucson revs up to about 3ooo-3500 rpm and will not shift into second gear. After about 1 minute or so it seems ok. But until then the transmission does not shift smoothly like it did the first six weeks of ownership. It did not operate like this until about the beginning of February. Something is not right with the transmission. I suspect his will be difficult to diagnose since it is intermittent. Want to get this documented and checked out before this becomes a major problem. This is also a safety concern since the vehicle is limited to about 15 mph and could cause an accident if it malfunctions when pulling out onto the street and there is following traffic. Our vehicle has been at the dealership since April 7th waiting for approval and installation of a new factory transmission. Was supposed to be completed yesterday or today, but no info from the dealership yet. I suspect this may not have resolved the vehicle defect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520099May 2, 2023
ENGINE
While diving home from a baseball game my car caught fire with me and my family inside.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11519798May 1, 2023
POWER TRAIN
My 2017 Hyundai Tucson (91,000 miles) suddenly started having issues shifting into gear. We pulled into traffic and were unable to accelerate for several seconds which created a hazard for both passengers and oncoming vehicles. We took to automotive shop in Clarksville, IN. It was determined that vehicle would not shift into first, third, or fifth gear. The shop informed us this was a common defect with this Make and Model vehicle. We were also informed that only Hyundai Dealerships could service because of specific software and calibration requirements for this specific transmission.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519845May 1, 2023
UNKNOWN OR OTHER
The back, driver's side, door will not open from the inside or outside. The issue has been present since the very first week I purchased the car. If this issue happens to all the doors, I could be trapped inside the vehicle, and unable to get out. It absolutely needs to be recalled and replaced by Hyundai.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519849May 1, 2023
VEHICLE SPEED CONTROL
The vehicle will not accelerate properly. Several times, I have been on the interstate, and the vehicle would barely increase in speed. Several instances have let to life threatening situations. Numerous times, I have gone to get on the interstate, and the vehicle would slow to nearly a stop, and even when having no other choice but to floor the gas pedal, it still would not accelerate. I've been forced to go off the road, in the middle of the interstate, so many times I've lost track. It's dangerous, and needs to be addressed immediately. I'm considering a lawsuit.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519906May 1, 2023
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
The contact owns a 2022 Hyundai Tucson. The contact stated that the tailgate independently opened while driving. The tailgate warning light was illuminated. Additionally, the wheel well molding had detached. The vehicle was repaired at an auto body shop. Additionally, the contact stated that there was water intrusion into the headlight housings, and there was a sharp plastic part coming through the rear seats. The vehicle was taken to the dealer and was repaired. The contact stated while driving above 65 MPH, the vehicle was vibrating and would make an abnormal echoing vibrating sound. There was no warning light illuminated. The vehicle was taken to the dealer, where the tires were replaced; however, the failure persisted. The vehicle was taken to the dealer several times. The dealer informed the contact that they could not duplicate the failure. The vehicle was taken to a second dealer, where it was test driven; however, the dealer could not duplicate the failure. Additionally, the contact stated that the brake pedal was pulsating while depressed. The vehicle was taken to dealer, where the brake rotors size was reduced; however, the failure persisted. The dealer advised the contact to take the vehicle to their location for the same repair to be completed. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 3.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519629April 30, 2023
AIR BAGS
Air bag light is on. Hyundai dealer diagnosed problem as a faulty clock spring.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519665April 30, 2023
ENGINE, WHEELS, FUEL/PROPULSION SYSTEM
Car caught fire on the expressway.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11519694April 30, 2023
UNKNOWN OR OTHER
I have several doors that do not open when unlocked. The seems to be a common issue for this vehicle based on Google searches. The drivers door has to be unlocked multiple times before the door will open. The passenger front door will not open at all from the outside. The back drivers door does not open from inside or outside. It seems all of the door are slowly failing causing the potential to become trapped inside the vehicle or being prevented from getting to someone inside if needed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519551April 29, 2023
UNKNOWN OR OTHER
The back door is stuck close. All other doors open just fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519576April 29, 2023
ENGINE
Hi, I live in Levittown, NY, USA. I am a second owner of this vehicle. Currently, my vehicle has a knocking sound and car stopped working 4 times this week. Twice on a busy road, and I was almost hit from behind by another car. I also saw the company recall notice for my model describing similar problems. I took my car to local nearby dealer’Advantage Hyundai’ at Hicksville, NY for repair and spoke with service advisor MR. Patrick Lerouzic. First of all very rude person to talk to, he informed me that I have to leave my vehicle for more than a month at site, just to begin with the vehicle. NO assurance or time line when he will start looking at my vehicle and straight refused to provide any loaner car As the car is not safe to drive, I am forced to leave my car at dealer site and to wait for a month only to see if they will repair or not. My humble request to take a closer look at my request and to stop Hyundai officials to play around like mafia with manufacturers defect cars, and harassing customers of no fault of theirs. Best Rajinder
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519620April 29, 2023
ENGINE, FUEL/PROPULSION SYSTEM, SUSPENSION
*Inside of car smelt like urine upon start. Car went into limp mode. First trip to dealership, catalytic converter was replaced. After the 6th time to dealership for same issue, manufacture approved engine replacement. *The car went into limp mode which posed a safety risk to our family as well as other vehicles on the road. This happened twice while on the freeway and we could have been rear-ended due to unexpected reduced speed. This also happened twice while turning with oncoming traffic approaching. *The problem was reproduced as this happened 6 times before the manufacture would approve an engine replacement. *The dealership replaced all the fuel injectors. No change engine went into limp mode P1326 (failure code). *The dealership installed a new short block engine. *The engine smelling like urine appears to be the first symptom (catalytic converter failure and replaced). When the car went into limp mode the engine light flashes. P1326 (failure code). Urine smell occurred beginning in July 2022 at (23,926 miles). Car went into limp mode for the first time on September 23 (approximately 25,400). * Another issue we are now addressing not related to the above engine issues: Car fish-tales when you drive over any bump in the road. *The dealership is replacing both rear shock absorbers. They said both shocks were leaking fluid. *Car is very unstable and throws you around (like hydro-planning the pavement is dry). *No warning signs, just started happening.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519385April 28, 2023
ENGINE
Noticed excessive oil consumption (no visible leaks) ~ 1 qt (or more) per 1000 miles. Right before the oil change at 83656 mi (~4000 mi after the last oil change, I decided to check the oil level and the dipstick was completely dry, with no low oil lights no check engine lights, no leaks, nothing. When I went to the dealership for the oil change and mention that - the engineer said that "1 quart of oil consumption per 1,000 is a norm for Hyundai". BTW the Hyundai Tucson 2016 manual states that the oil change interval is 5000 mi, so if the 1qt/ 1000mi is normal for Hyundai so I have to drive to the oil change on a dry engine! When I requested to perform a consumption test they can only order a consumption test if Hyundai grants it. They made a claim for me, but there’s no guarantee that they will even respond.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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