Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11398670March 2, 2021
VEHICLE SPEED CONTROL, WHEELS, UNKNOWN OR OTHER
ABS, DOWNHILL, AND TRACTION CONTROL INDICATOR LIGHTS ILLUMINATE ON THE DASH. HYUNDAI DEALER SAYS A REAR WHEEL BEARING/WHEEL SPEED SENSOR IS FAILING AND NEEDS TO BE REPLACED. THEY SAID THEY'VE SEEN THIS MANY TIMES AND WHEN LOOKING ONLINE THESE SEEM DESTINED TO FAIL ON MY HYNDAI SANTA FE'S 3-6 YEARS INTO THE VEHICLE LIFE. THERE IS A TSB FOR THIS ISSUE THAT SAYS IT RELATES TO SEA WATER, BUT IT MAY JUST BE ANY WATER/WET CONDITIONS. I BELIEVE A RECALL IS NEEDED FOR THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11398139February 26, 2021
ENGINE
DRIVING MY 2012 HYUNDAI SANTA FE,ON HARRIS BLVD. IN CHARLOTTE A MULTI 6 LANE ROAD. TRIED TO SPEED UP TO MOVE INTO THE CENTER LANE WHEN EVERYTHING DIED. MOTOR SHUT DOWN WITH TRAFFIC ZOOMING BY. NO WARNING OF ANY KIND. WAS ABLE TO COAST INTO FAR RIGHT LANE,WHERE WE SAT SCARED TO DEATH SOMEONE WAS GOING TO PLOW INTO US. CAR WOULD NOT RESTART. CALLED POLICE TO SIT BEHIND US WITH BLUE LIGHT,AND CALLED TOW TRUCK. HAD CAR TOWED TO HYUNDAI DEALER, WHO LATER REPORTED ENGINE WAS SEIZED, AND WOULD COST $7600 FOR A USED ENGINE. I HAD RECEIVED A RECALL CAMPAIGN 198, ID 20V746000 NOTICE JUST DAYS BEFORE THIS MISHAP, BUT DEALER KNEW NOTHING ABOUT A RECALL. EVEN THOUGH IT IS ALL OVER THE INTERNET. MY WIFE AND I CAME VERY CLOSE TO A DISASTER THAT DAY BECAUSE OF A KNOWN MOTOR DEFECT FOR THIS MODEL AND HYUNDAI CONTINUES TO STATE REMEDY NOT AVAILLABLE. GUESS THEY'RE WAITING ON SOMEONE TO GET KILLED, WHICH IS GOING TO HAPPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397983February 25, 2021
UNKNOWN OR OTHER
MY WIFE WAS DROPPING OFF A FRIEND AT HIS HOUSE USING THE BRAKES TO COME TO A STOP. THE VEHICLE SUDDENLY ACCELERATED INTO THE GARAGE DAMAGING THE RIGHT FRONT OF THE VEHICLE AND THE GARAGE. I CAN ONLY INCLUDE THE VEHICLE PHOTO DUE TO PHOTO SIZE LIMITATIONS. HER FRIEND WAS A WITNESS TO THE ACCIDENT I ESTIMATE TOTAL DAMAGE TO GARAGE AND VEHICLE TO BE $10000. HYUNDAI SAID TO CALL BACK TOMORROW.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11397902February 25, 2021
ENGINE
I WAS INFORMED BY HYUNDAI IN DECEMBER 2020 THAT THEIR WAS AN IMPORTANT SAFETY RECALL ON MY 2012 HYUNDAI SANTA FE (VIN: [XXX]). THE NOTICE STATED THAT HIS WAS VERY IMPORTANT AND NEEDED TO BE FIXED BECAUSE IT COULD CAUSE A CRASH. IT IS NOW THE END OF FEBRUARY AND I HAVE STILL NOT BEEN CONTACTED WITH A REMEDY. THIS IS UNACCEPTABLE. THEY SHOULD JUST REPLACE THE WHOLE MOTOR RATHER THAN RISKING OUR LIVES UNNECESSARILY. WE PURCHASED THE CAR NEW EXPECTING THAT HYUNDAI WOULD USE THE HIGHEST QUALITY PARTS. APPARENTLY THEY DID NOT. WE WANT HYUNDAI TO RESOLVE THIS SAFETY RISK IMMEDIATELY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397903February 25, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED WHILE DRIVING 65 MPH, THERE WAS AN ABNORMALLY LOUD KNOCKING COMING FROM THE VEHICLE. THE CONTACT PULLED OVER TO THE SIDE OF THE ROADWAY AND WAITED A LITTLE WHILE BEFORE RESTARTING THE VEHICLE AND CONTINUED DRIVING TO HER DESTINATION. THE CONTACT ARRIVED HER DESTINATION AND THEN DECIDED TO HAVE THE VEHICLE TOWED BACK TO HER RESIDENCE. THE CONTACT LATER DROVE THE VEHICLE TO THE LOCAL DEALER ADVANTAGE HYUNDAI (440 PLAINVIEW RD, HICKSVILLE, NY 11801) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 98,000.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397904February 25, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE DRIVING 55 MPH, THE VEHICLE STALLED WITHOUT WARNING AND COULD NOT BE RESTARTED. DUE TO THE FAILURE, THE CONTACT HAD THE VEHICLE TOWED TO AN INDEPENDENT MECHANIC WHO INFORMED HIM THAT THE ENGINE HAD THROWN A ROD. THE MECHANIC IMMEDIATELY LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE). THE CONTACT CALLED LAKELAND HYUNDAI (1500 W. MEMORIAL BLVD, LAKELAND, FL 33815) AND HOLLER HYUNDAI (1150 ORLANDO AVE, WINTER PARK, FL 32789) AND WAS INFORMED THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS THEN REFERRED TO THE MANUFACTURER WHO ALSO INFORMED HIM THAT THE VEHICLE WAS NOT UNDER RECALL. THE CONTACT WAS THEN REFERRED TO NHTSA FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 116,125.*DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11397732February 24, 2021
VEHICLE SPEED CONTROL
I OWN A HYUNDAI 2017 SANTA FE. I, MY HUSBAND, AND MY DAUGHTER ARE EXPERIENCING (FROM THE TIME OF PURCHASE & REPORTED TO THE HYUNDAI DEALER) A SERIOUS & DANGEROUS LAG WITH ACCELERATION. THIS HAS HAPPENED NUMEROUS TIMES, THE CAR HESITATES BADLY WHEN COMING OUT OF TURNS AND ATTEMPTING TO ACCELERATE...JUST SHORT OF COMING TO A STOP. IT IS VERY DANGEROUS WHEN PULLING INTO TRAFFIC AND APPEARS TO BE GETTING MORE FREQUENT. I HAVE FOUND SEVERAL FORUMS REPORTING THE SAME ISSUES. WILL HYUNDAI FIX THIS ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396994February 19, 2021
ENGINE
TL* THE CONTACT OWNS A 2012 HYUNDAI SANTA FE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V746000 (ENGINE) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. NEITHER THE DEALER NOR THE MANUFACTURER WERE CONTACTED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396583February 17, 2021
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2019 HYUNDAI SANTA FE. THE CONTACT STATED THAT AFTER PULLING INTO A PARKING SPACE, WHEN THE VEHICLE'S ENGINE SUDDENLY REVVED UP, ACCELERATED INDEPENDENTLY CAUSING THE CONTACT TO LOSE CONTROL OF THE VEHICLE AND CRASH INTO A WATER PIPE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TOWED. THE CONTACT DID NOT RECEIVE ANY INJURIES. THE VEHICLE WAS TOWEDFOLSOM LAKE HYUNDAI (12530 AUTO MALL CIR, FOLSOM, CA 95630; (916) 293-4760) WHO WERE NOT ABLE TO DUPLICATE THE FAILURE THEREFORE WERE UNABLE TO DIAGNOSE THE VEHICLE. THE CONTACT STATED THE FAILURE HAD OCCURRED TWICE WITHIN THE LAST 18 MONTHS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 12,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11396695February 17, 2021
UNKNOWN OR OTHER
WHEN I AM DRIVING THE CAR SIMPLY STOPS ON THE ROAD. THE VEHICLE REDUCES THE VELOCITY TO 5MPH AND OTHER CARS COMING IN MY BACK HAVE TO STOP ALSO STOP OR MOVE TO THE OTHER LINE TO AVOID COLLITION. AT THIS MOMENT WE CAN'T BE IN THE ROAD SAFETY. I HAVE NOTICED THAT THIS PROBLEM IS A REASON FOR RECALL YET. MY CAR IS A 2012 MODEL WITH 64K MILES! ANOTHER PROBLEM IS THE CAR JERKED WHEN I WANT TO PARK SO THE CAR DOES NOT CHANGE FROM DRIVE TO PARK OR REVERSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396412February 16, 2021
ELECTRICAL SYSTEM
THERE IS AN ISSUE WITH THE PASSENGER DOORS LOCKING AND UNLOCKING. THE DRIVER DOOR LOCKS WORK WITHOUT ISSUES. THIS HAPPENS WHEN USING THE KEY FOB AND THE LOCK/UNLOCK BUTTON INSIDE THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396353February 15, 2021
ENGINE
NOTICED A KNOCKING SOUND IN THE CAR. THOUGHT SOMETHING WAS LOOSE. NO WARNING LIGHTS TO INDICATE AN ISSUE. THE CAR STALLED WHILE DRIVING DOWN LOCAL STREETS AS THE CAR WAS DECELERATING. AS LONG AS THE GAS PEDAL WAS PUMPED THE CAR CONTINUED TO STAY ENGAGED. CAR TAKEN TO MECHANIC BY TOW. THE CAR WAS DOWN 3.5 QUARTS OF OIL. WAS OVERDUE BY APPROXIMATELY 1000 MILES BASED ON THE RECOMMENDATION OF HYUNDAI MANUAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396372February 15, 2021
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
WE WERE SITTING AT RED LIGHT IN A BUSY INTERSECTION AT NIGHT AND THE VEHICLE STARTED HESITATING AND CUT OFF. WE TRIED PRESSING THE AUTOMATIC START AND IT KEPT HESITATING AND EVERYTHING WENT BLACK ON THE INSTRUMENT PANEL.AFTER 3RD TIME IT STARTED AND WE WERE ABLE TO GET HOME. IT STARTED HAVING MORE HESITATION WHILE TO GO UP HILLS AND LOW SPEEDS. THE AUTOMATIC START /STOP ALSO STOPPED WORKING IN THE VEHICLE. I ALSO WAS HAVING TROUBLE WITH THE BLUE LINK SYSTEM, THEY WERE HAVING TO RESET IT EACH MONTH UNTIL THEY DECIDED TO MAKE A TICKET FOR REPAIR IN WHICH TOOK A MONTH OR SO IN ORDER FOR THE ENGINEERS TO SEE IF IT WAS DEFAULT ON THERE END. THEN THEY DECIDED TO SET ME UP FOR A APPOINTMENT TO HAVE IT LOOKED AT THROUGH HYUNDAI, WHICH NOW THEY SAW I HAVE TO HAVE WHOLE NEW HEAD RADIO HEAD UNIT WITH BLUE LINK AND ALSO A NEW TRANSMISSION. PURCHASED BRAND NEW AND IT HAS LOW MILEAGE AND NEED TRANSMISSION. I'M LOOSING FAITH IN HYUNDAI!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11396388February 15, 2021
POWER TRAIN
WHEN STOPPED AT A TRAFFIC LIGHT AND THE AUTO ENGINE TURN OFF KICKS IN AS EXPECTED WITH MY FOOT ON THE BRAKE PEDAL. HOWEVER, THE BEHAVIOR IS VERY ERRATIC WHEN I RELEASE MY FOOT FROM THE BRAKE. SOMETIMES THE VEHICLE JUMPS AGGRESSIVELY WITHOUT ME APPLYING ANY ACCELERATION AND SOMETIMES THE ENGINE JUST STARTS AND THE VEHICLE DOES NOT MOVE UNTIL I APPLY SOME ACCELERATION. I ALMOST REAR ENDED THE CARS INFRONT OF ME FEW TIMES. I GOT WAY TOO SKEPTICAL AND BEGAN TURNING OFF THE AUTO TURN OFF FEATURE WHEN I GET INTO MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395890February 12, 2021
SERVICE BRAKES
RECALL 194 IS RELATED TO POTENTIAL ELECTRICAL FIRE. THIS RECALL HAS BEEN OUT SINCE 9/2020 AND YET NO DEALERSHIP HAS PARTS TO FIX THE PROBLEM. I HAVE CALL AT LEAST 3 TIMES AND GET TOLD "PARTS ARE NOT AVAILABLE". LAT CALL IS THE DATE BELOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395959February 12, 2021
POWER TRAIN
TL* THE CONTACT OWNS A 2010 HYUNDAI SANTA FE. THE CONTACT STATED THAT WHILE ATTEMPTING TO ACCELERATE FROM A STOP LIGHT, THE VEHICLE SUDDENLY WOULD NOT DRIVE FORWARD. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 167,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395552February 10, 2021
ELECTRICAL SYSTEM
NAVIGATION SYSTEM WON'T LOAD- WHEN THE VEHICLE IS STARTED, THE NAVIGATION SYSTEM (SCREEN SAYS BLUELINK)- STARTS THE PROCESS OF LOADING- WITH A LOADING BAR BELOW THE WORDS "BLUELINK'. , AT ENGINE START- WHEN LOADING, THAT BAR MOVES FROM LEFT TO RIGHT. ONCE THE SYSTEM IS LOADED, THE NAVIGATION SCREEN COMES ON. THE PROBLEM: THE LOADING PROCESS STOPPED LOADING AT APPROX. 60,000 MILES -THE NAVIGATION SCREEN IS STUCK IN THE "LOADING" SCREEN. MECHANIC DID A HARD RESET, DID NOT WORK. THE SYSTEM IS STALLED, AND HAS NEVER LOADED SINCE THEN. CAN NOT SEE THE NAVIGATION SCREEN, NOR THE RADIO PRESETS, BLUE TOOTH, STEREO SPEAKER SETTINGS, CAN'T GET TO ANY OF THESE SETTINGS OR OPTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395137February 8, 2021
ENGINE
VEHICLE HAS 57,000 MILES, I WAS DRIVING DOWN THE HIGHWAY AND THE ENGINE LOST POWER AND WOULD NOT ACCELERATE OVER 40. I STOPPED AT GAS STATION AND FILLED UP. WHEN I STARTED THE CAR AGAIN IT SEEMED OK, GOT BACK ON THE EXPRESSWAY AND HEARD A LOUD NOISE AND ENGINE STOPPED. HAD VEHICLE TOWED TO DEALERSHIP AND THEY SAID THE ENGINE IS BLOWN AND IT NEEDS A NEW ENGINE. ONLY HAS 57,000 MILES SO SHOULD BE UNDER WARRANTY. DEALER GAVE ME A LOANER AND I DROVE HOME..CAR DIED IN MICHIGAN, THEY TOWED THE CAR TO GREENBAY WISCONSIN TO THE NEAREST DEALER, AND I LIVE IN CHICAGO. THE DEALER CALLED A FEW DAYS LATER AND ASKED FOR ALL OIL CHANGE DOCUMENTATION.. MOST OF IT WAS IN GLOVE BOX WHICH THEY FOUND, HAD OIL CHANGED AT HYUNDAI DEALER IN ILLINOIS IN MARCH OF 2020 RIGHT AS PANDEMIC STARTED , CAR HAD 45,383 MILES AT THAT TIME. DEALER DID NOT USE SYNTHETIC OIL ACCORDING TO RECEIPT WHICH IS STRANGE BECAUSE MANUFACTURER REQUIRES SYNTHETIC. COULD NOT A MORE RECENT RECEIPT BUT DID HAVE OIL CHANGE ONE MORE TIME ABOUT 6 MONTHS LATER, AGAIN DURING PANDEMIC. DEALER SAID THAT OIL LOOKED SLUDGEY AND THEY DENIED THE WARRANTY CLAIM FOR THE CAR. THEY BILLED HYUNDAI 18,000 TO PUT A NEW ENGINE IN MY VEHICLE AND HYUNDAI DENIED THE CLAIM. DEALER SAID HE WOULD PUT A USED ENGINE IN THE VEHICLE FOR $7,920.00 WITH A 1 YR WARRANTY. WE DECLINED AND THE DEALERSHIP SAID THEY WOULD NOW CHARGE US FOR THE TOW AND 30.00 A DAY FOR USE OF THE LOANER. WE LIVE 200 MILES FROM THE DEALERSHIP. THEY ASKED US TO RETURN THE VEHICLE OR THEY COULD COME PICK IT UP, THE CAR IS CLOSE TO THE MILEAGE THAT THEY CANNOT SELL IT AS A NEW CAR AND WANT TO KEEP MILEAGE DOWN. THEY TOLD US ON FEB 5 THAT THE COULD NOT COME AND GET IT UNTIL FEB 10 AND THAT THEY WOULD BILL US 150.00 FOR 5 DAYS IT WOULD TAKE THEM TO PICK UP THE CAR. WE SEE THAT THERE HAVE BEEN MANY ENGINE RECALLS ON HYUNDAI AND WE THINK OURS PROBABLY HAVE SAME ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395159February 8, 2021
ELECTRICAL SYSTEM
WHEN TRYING TO START THE TRUCK USING THE REMOTE STARTER THE AREA WHERE THE TURNING SWITCH IS STARED TO SMOKE AND THE SMELL OF BURNING WIRE WAS SMELT AND THE SOUND LIKE MY HAZARD LIGHT WAS HEARD I TURNED THE TRUCK OFF THEN TURN IT BACK ON THE NOISE WAS GONE. THE TRUCK WAS STATIONARY( PARK) AND THE TURNING SWITCH WAS NOT BEING USED, AND THE HEADLIGHT WAS OFF . I WAS TRYING TO WARM THE TRUCK UP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11395309February 8, 2021
ENGINE
15 MILES FROM HOME IN LUVERNE, AL 36049 ON 2/1/2021, ENGINE LIGHT CAME ON AND ENGINE SOUNDED LIKE A MIS-FIRE. HAD OIL CHANGED AT HUFFINES HYUNDAI, PLANO, TX ON 1/25/2021 AND THEY DID A RECALL OF A 2ND ECM UPDATE OF SOFTWARE. EMPTIED SUV OUT ON 2/2, WENT TO BACKUP ON 2/3 AND WHITE SMOKE POUR OUT OF EXHAUST. TRIED TO DRIVE TO MITCHELL HYUNDAI ENTERPRISE, AL, VEHICLE DIED, HAD TO HAVE IT TOWED TO SHOP. JUST FOUND OUT TODAY THAT MY VEHICLE WAS PART OF THE RECALL AND THAT I SHOULD HAVE BEEN SENT DOCUMENTATION ABOUT THE ENGINE ISSUE. TO DATE WE HAVE NOT RECEIVED ANYTHING ABOUT IT. ACCORDING TO WHAT I READ IN THE LETTER, MY VEHICLE IS NOT COVERED UNDER THE RECALL. THE DEALERSHIP SAYS IT IS COVERED, BUT THEY HAVE TO WAIT FOR THE COMPANY TO MAKE UP IT'S MIND. THE RECALL MAY NEED TO BE EXPANDED, MY VEHICLE IS THE 2017 HYUNDAI SANTA FE SPORT 2.0T ULTIMATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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