Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11433046September 15, 2021
ENGINE
On Saturday, September 11, 2021 while driving, the engine light came on and the car started to to hesitate a little. We were able to make it home and to a mechanic. The mechanic said the engine seized up and now needs to be replaced. There was a recall on this model due to this very thing but my car was not part of the recall. Hyundai is now saying the 10year/100,000 mile power train warranty only applies to the original owner. I have never missed an oil change, I'm up do date on all the manufacturers recommendation for service for the mileage, which is just under 94,000. I feel they should be responsible. Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432888September 14, 2021
ENGINE
Owner of Colonial Hyundai-Genesis 4423 W. Lincoln Hwy. Downingtown, PA 19335 John Ashdale Jo Miller/Service Advisor August 27, 2021 Lester Glenn Auto Group 386 NJ-Route 37 Toms River, NJ 08753 Sean Savage (Service Manager) September 8, 2021 cc: TASHA National Consumer Affairs Hyundai Motor America Case # [XXX] Hyundai Corporate.or headquarter office 10550 Talbert Avenue Fountain Valley CA 92708 Fax: 714-965-5000 Subject: Engine Replacement Simply that I did sent to explain nhtsa email explain all. We are deaf we don’t t have any accommodation like hearing drivers features such as biggest luxury same vehicle we have Sante FE 2015 Nd Kona 2020 free handset on steering wheel and blue link and also mirror on star on due to communication purpose . We are in risk for no accommodation for safety needs. Where is our emergency roadside accommodation none . So free handset for on steerling wheel is purpose what avoid the police ticket. All for first class an accommodation for hearing drivers not for us that is really called unequal system On August 27, 2021.mechanic Brian Puckett 941 has replacement engine and he stated was done to go without no employer check his job. My husband was driving on way home feel so much different we thought he was completed done. Lester Glenn on 9/8/21 show facts you will see the documents. Disqualification mechanic in PA we took our risk without no accommodation if happened to break down. Main thing happened broken down no accommodation which mean this disqualification mechanic did made errors on Lester Glenn Auto Group documents. On that date of service again on 9/8/2021 remember we don’t have any. Accommodation for our deaf or hard of hearing if happened Look into this messy. My husband was driving on way home I followed him from picked up Sante fe have features we can’t use it hearing drivers get pig luxury on their hand. Something wrong later explained PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432922September 14, 2021
ENGINE
On August 12th 2021, I was driving the engine started making a knocking/tapping sound. As I accelerated it sounded like something broke off, bounced around then shot out the bottom of my vehicle. My vehicle then started to smoke and leak oil all over the road. I pulled over and turned the engine off. We found the part that flew out of the engine, it was the connector rod. It had snapped off into two pieces and shot through the oil pan after passing through the engine causing irreparable damage. There were no warning signs, no check engine or oil lights, nothing. This happened out of the blue. Our safety as well as the safety of others were put at risk not only when the part flew out of the car and could have hit another vehicle, but it almost caught fire and it could have caused an accident had we nowhere to pull off the road, as traffic was heavy that day. This vehicle has been at the Hyundai dealership since August 13th 2021. It has been inspected and determined it in deed needs a new engine, the cause was connector rod failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432838September 13, 2021
SERVICE BRAKES
Recall campaigns have been issued for the ABS system. The recall notice says repairs must be made, and they should be made asap if the ABS warning lights are active. On July 23, 2021, I brought my vehicle to Sterling Hyundai (5000 Johnston St., Lafayette, LA) where they inspected the part only, with a verbal notice from the Service Manager (Jason) that the part would be in the following Tuesday (July 27) and I would be called to schedule repair. On August 17, 2021, I was the one who called inquiring when the part would be in, and I spoke with the Parts Manager. He said my part wasn't in yet, but another person's part was in so they would use that part on my vehicle. He transferred me to the booking line where I left a message to schedule an appointment. As of today, September 13, 2021, I have not received any phone calls or emails, and I still have not had the recall issue corrected by the dealership. On July 23 and August 17, I informed the people I spoke with that the ABS warning lights were active, and they were active at the time of the alleged inspection. I should not have to beg the dealership to fix manufacturer's recall, and I have done my due diligence calling multiple times and rendering my vehicle for inspection. My next complaint will be with the Louisiana Auto Dealer's Association, should NHTSA not take action.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432846September 13, 2021
AIR BAGS
Passenger airbag light flashes in the instrument panel, while passenger airbag indicator shows Off in amber color when a person is seated in the passenger seat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432565September 11, 2021
ENGINE
I received a engine recall notice and quickly went into Hyundai in April 2021 to have it inspected for thus recall. They performed the diagnostic testing and they informed me that my car does have the recall but passed the inspection so it’s fine. I didn’t feel comfortable knowing my car might fail but had no choice but to listen to the dealership. Fast forward to August, my husband and I were driving down to my parents on I-95 going 70 miles an hour when we suddenly heard a loud strange noise, then within seconds a loud bang. Smoke pouring out the back of the car, the car shuts down, engine light comes on, and we now have a potential deadly situation. Thank God my husband was driving, he used all his power to turn the wheel and safely get us off the hwy. I am upset that Hyundai knows ppl have bad engines and sends us off after an apparent awful diagnostic test to potentially die in an accident. If I was driving I know we wouldn’t be here today. Tow truck driver says he sees it all the time and we are lucky to be alive. I will attach a picture of the engine that we took when we pulled off the hwy. I pray no one has to go thru this but I know many people are. It’s just not right.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432573September 11, 2021
ENGINE
The engine stalled while driving on highway at 65 miles per hour. When I tried to push the gas the vehicle was resisting to speed. When I took a nearest exit, the car suddenly jerked and slowed on its own without me pressing any brakes. Somehow I managed to drive to a nearest parking area and called for assistance. When it jerked and slowed suddenly the person behind me honked so hard. May be the person barely missed hitting my back of the car. It was a scary experience.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432467September 10, 2021
UNKNOWN OR OTHER, STRUCTURE:BODY
While driving on the highway, the front pane of the panoramic sunroof spontaneously shattered. No contact from a foreign object was observed or heard prior to the breakage. The roof was closed, thus our family avoided any glass showering down into our cabin, but this would have been catastrophic had it happened with the roof open. This problem has happened to prior year models of the Santa Fe. Hyundai dealership has agreed to repair the broken sunroof at no cost, however, does not admit fault with the manufacture of the glass.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432499September 10, 2021
TIRES:TREAD/BELT
Failed tire in question: Tire failed immediately when apparent road hazard occurred on a major freeway. Exited freeway and located a area where I was able to pull over. After changing said tire (Kumho 235.60/R18) I attempted to inspect tire and found the steel belt failed (punctured). Upon further investigation I observed that the steel belt has covered with less than as less than a 1/6th inch of rubber thereby exposing the belt for a potential failure. At this point the mileage said tire was 7700. As of yet the tire warranty has not been confirmed. This tire was delivered on a new 2020Hyundai Santa Fe limited.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432290September 9, 2021
UNKNOWN OR OTHER
My vehicle is available for inspection upon request. On multiple occasions the fluid in coolant reservoir has drained out. There is no visible signs of coolant on the under carriage nor is there a puddle on the floor of my garage and no warning lights have come on. In the span of approximately 2 weeks the fluid dropped 1/4 of an inch. Hyundia of Wesley Chapel (in Wesley Chapel, Fl) has had my vehicle on two occasions for this issue. They documented a lose of pressure in the coolant system of 10psi after an extended pressure test on a cold engine. Various other tests were performed but the source of the loss of coolant has not been found. The vehicle also intermittently experiences a loss of power when trying to accelerate from a full stop. The above mentioned dealership has not been able to replicate this issue either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432097September 8, 2021
ELECTRICAL SYSTEM
While driving about 35mph a fast ticking sound came from the turn signal/steering column area then it started smoking so I turned on the turn signal and it stopped ticking I almost panicked. Incident has happened 2 more time's but I put on the turn signal quickly before it overheated and it did not smoke. The car has not been to a service center or dealer and there we no warning lights on or prior symptoms
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11432191September 8, 2021
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2020 Hyundai Santa Fe. The contact stated while driving 70 MPH, the contact heard a loud explosion. The contact felt the wind coming from the sunroof. The contact pulled over to the side of the road and saw that the glass sunroof had exploded and shattered. The contact stated that no object had struck the sunroof to cause it to explode. The contact was able to continue driving to her destination. The contact took the vehicle to a local dealer to have the vehicle inspected however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 15,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431773September 5, 2021
ENGINE
The engine warning light came on and Oil leak from engine, I have taken the vehicle to the dealership and they thought it was an oil cap plug not put in correctly, they put it back in back in July 2021. But oil leak still happen and the engine warning light keeps turn on. Every day i have to check oil level to make sure it not go below the minimum and I keep on adding oil. I have go to the dealership and they unable to help me. I made repair issues know to them, and schedule several appointments and they keep cancel it, they say at this time they do not take any serious engine issues. The last appointment was made on August for September 4, and the Huyndai auto repair center cancel the day before, say that i have to find other repair shop to work on my engine problem. My car buy in October 2016, and currently sit at under 41,000 miles. The Engine warning light came up back in June 2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431709September 4, 2021
SERVICE BRAKES, ELECTRICAL SYSTEM
Hyundai Santa Fe Sport 2015 was making sounds when vehicle was off. The ABS warning lights were lit on the dashboard (3 warnings in total) once car was turned on. Drove home hoping the sound would go away but it did not. Once home the sound continued without the vehicle being on. Opened the hood and listened for the location of the sound. It was the ABS module on the left. This part then caught on fire while parked and off (keys were out).
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11431571September 3, 2021
ENGINE
The engine in our 2017 Hyundai Santa Fe SE 3.3L V6 has always had problems with lag/ hesitation when accelerating from a stop from the very beginning of ownership (first owner). This was always dismissed by Hyundai's mechanics as not actually existing, although it did lag constantly. I know many other have reported similar issues so, I include this only that it could potentially be an early sign of a manufacturers defect leading to larger problems later? Now, we regularly change the oil in our Santa Fe and have never seen a single warning light outside of tire pressure warnings. But on 7/29/21, with our vehicle just out of warranty at 112k miles, while accelerating to freeway speed from an on ramp at 60 mph multiple warning lights came and at the same time there was a very large bang from the engine and a large amount of smoke came from under the hood, enough to seriously affect the vision of drivers behind me. There was a very rapid lose of speed and I also observed things falling from the vehicle in the rearview. I luckily managed the vehicle to the shoulder and quickly got out. I thought vehicle was on fire, it may have been, the smoke kept up for 5-10 minutes. At this point the car would not start or run and a large pool of oil and or coolant formed underneath. It was towed to a Hyundai dealer and the prognosis was a broken connecting rod that had blew a large maybe 5" diameter hole through the bottom of the engine. And now, despite providing proof of recent oil changes, Hyundai has dismissed any manufacturing issues from causing the issue and sighting the problem was from lack of maintenance because of sludge in the engine. Although to my understanding sludge can also be produced rapidly when contaminants, like coolant, from bad valves or head gaskets, enter the oil. When I asked about this the technician literally just didn't answer. So, now we currently owe $7k on a vehicle needing repairs at the quoted price of $8-$14k and Hyundai has closed our case.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11431383September 1, 2021
ENGINE
The engine lite came on, there was a lost of acceleration, the vehicle stalled when slowing down for a stop light or stop sign, There was a ping noise evident with the engine. I didnt trust the vehicle had it towed to the mechanic. The mechanic noted you have only two quarts of oil in the engine. This mechanic performed all routine maintenance, rotations, oil changes, checking fluids etc. There were no signs of oil leaks and or burning of oil with the exhaust. I then sent the car to the dealership for their own review. They confirmed the engine failure and the ping noise was the rod due to lack of oil. The dealership files a claim with Hyundai #PA102790, the claim was denied and still has not provided a reason for the oil loss which was the reason for the failure of the engine. There were no indicator lights noting low oil pressure or the engine is overheating, the engine lite came on in the morning and just like in A MANNER OF COUPLE OF HRS the engine started the symptoms noted above. The dealer ship gave Hyundai's complaint line, but after reading the problems associated with the Engines with the sante fe what is the point to call them?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431352September 1, 2021
POWER TRAIN
I bought a new 2021 Hyundai Santa Fe SEL in January 2021. The vehicle occasionally will not shift out of first gear unless you slow down to almost a stop and then accelerate again. It began within the first month or two of owning. Hyundai has had it in the shop three times. Two times they said they couldn't duplicate. One time they said they showed it went to 4000 RPM's without shifting on the diagnostics before it was slowed down as I told them. They did an update on the TCU and reset the transmission on May 10, 2021. On August 4, 2021 the transmission stuck again. (It went to 5000 RPM's without shifting before I slowed it to almost a stop) This problem has happened about eight times since it began. The GM at the dealership I bought it from said Corporate wouldn't buy it back or get involved without them duplicating the problem. I emailed Hyundai consumer complaints on August 17, 2021 and on August 18 received an email stating I had a case # and would be contacted shortly. On August 24 I called Hyundai customer complaint and was told I had a case manager assigned and they had until August 31 to reply. They did not reply and on September 1, 2021 I called Hyundai complaints again and they said I did NOT have a case manager and that they had not sent it to corporate yet but someone would call me at some point. I feel Hyundai is not concerned about this dangerous problem with their vehicle or my safety. I am beyond frustrated. Jeremy Kimrey
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431311September 1, 2021
UNKNOWN OR OTHER
When using WAZE via wireless car play, the connection would be disconnected and prompted me to use cable. Haven't use cable yet so not sure if cable will work.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431268August 31, 2021
ENGINE
The contact owns a 2012 Hyundai Santa Fe. The contact stated while driving at an undisclosed speed, there was a loud knocking and screeching noise coming from the engine and the vehicle struggled to accelerate and then stalled. The vehicle was taken to the dealer. The dealer and the manufacturer's insurance agent diagnosed that metal shavings from the ball bearings had gotten into the engine, causing engine failure. The vehicle was not repaired and remained at the dealer waiting for a complete engine tear down to verify the failure. The contact related the failure to NHTSA Campaign Number: 20V746000 (Engine). The manufacturer was not made aware of the failure. The failure mileage was 64,268.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11431090August 30, 2021
AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE
2018 HYUNDAI SANTA FE. CONSUMER WRITES REQUESTING THAT AIRBAG SENSOR IN VEHICLE BE DEACTIVATED. THE CONSUMER STATED THE AIRBAG WOULD NOT ACTIVATE DUE TO BEING PETITE. THE CONSUMER QUESTIONED IF THERE WAS A FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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