Hyundai Santa Fe Complaints

8,019 consumer complaints on file.

#11547340September 29, 2023
POWER TRAIN
The contact owns 2021 Hyundai Santa Fe. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. Upon investigation, the contact discovered NHTSA Campaign Number: 22V746000 (Power Train) and linked the recall to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall or warranty. A case was filed, and the contact was referred to the NHTSA Hotline. The vehicle was not repaired. The failure mileage was approximately 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547180September 28, 2023
ENGINE
Paid off my vehicle at the end of 2022. Beginning of 2023, it started knocking. Had it towed to the Dealership and come to find out, the engine needed to be replaced. Well we had them replace it while I tried working with Hyundai. Explained that my 2017 has the 3.3 engine. Only 420 vehicles were recalled. However, mine was not one of them. It’s the exact thing that was happening with the recall vehicles. Now they want to charge me another $11,000 to get it back from the dealership. This is clearly a problem but they won’t assist.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547216September 28, 2023
ENGINE
2015 Hyundai Santa Fe Sport all recall repairs made. Catastrophic engine failure in March 2020. Hyundai took vehicle in to replace engine, called me a liar when I gave them towing receipt. Never got an apology, took 3 years to get the $35 towing fee back. Hyundai had another recall- don't park in garage- fire could occur and they changed out fuse. During this time my dash instrument panel still worked but after recall, I could not change from Jan 1, 2000 to current date. Hyundai told me to take it up with them during the next recall. I did and they took 4 days to tell me that it was a bad sim card in the large display and it would cost me $600. Hyundai has ignored 4-5 letters to their corporate HQ in California and have provided much disservice and do not care about customers, service nor support. They adjusted the transmission so that it jumps or shudders under load going up a hill. There is no sense wasting time dealing with local, mid Atlantic or National Hyundai representatives as they do not care about quality, service so I have instructed loved ones to buy Honda or Subaru instead of Hyundai or Kia. I want to write to South Korea HQ of Hyundai but that does not seem to work. Hyundai HQ- 10550 Talbert Avenue, Fountain Valley, CA 92728 0850, USA is worthless. Their head of customer service told me that she is the highest ranking person with whom I will deal with as she accused me of lying to her about my $35 cash tow, plus my insurance payment and a $10 tip. I could not get an apology nor anyone from Hyundai Corp to deal with this customer dis-service representative. I guess I am lucky that the car is still working with transmission shuddering but a new engine almost 60k miles ago. I will trade in shortly and supplement my kids payments to buy anything but Hyundai or Kia products in the future. Heck when I bought it the dealerships first oil change took 3 hours as they lost the car and never provide the free car wash. Total rip off and they don't care
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547026September 28, 2023
UNKNOWN OR OTHER
My husband was driving home and noticed the rpms showed 0 when he was idling. Then a little bit of smoke come out of the hood so he pulled over. When he stopped, there was thick black smoke coming out of the hood. Seconds after he got out of the vehicle the entire vehicle was engulfed in flames. The check engine light was on and we were going back and forth with dealers since I baught the car 2 months prior about getting it fixed. Before the fire, the vehicle was inspected by a huyndia representative and was scheduled to be worked on the next day. The insurance company did an investigation as well.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11547090September 28, 2023
AIR BAGS
My airbag light came on 1000 miles over the warranty mileage while on vacation. Had the issue checked and it was a 'pre tensioner', driver side, that shorted out and in turn shorted out the airbag module. This is a huge safety problem and should not happen. It should also be covered, due to no fault of my own. I have tried to resolve the issue with Hyundai customer care, but no help from them. I had to, because I'm not driving unprotected, get the car fixed on my own. I'm retired, a veteran and on a fixed income. $2300.00 is a lot to absorb. I've asked Hyundai for help, but no response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546761September 27, 2023
UNKNOWN OR OTHER
2013 HYUNDAI SANTA FE SPORT. THE DOOR LOCKING MECHANISM IS NOT FUNCTIONING. EVEN WHILE I AM DRIVING IT WILL SAY MY DOOR IS AJAR. WHEN I LOCK THE DOORS THEY AUTOMATICALLY UNLOCK THEMSELVES. THE ALARM GOES OFF FOR NO APPARENT REASON WHILE I AM AT WORK. I AM CONSTANTLY HAVING TO GO OUT TO THE PARKING LOT TO TURN IT OFF. I HAVE YET TO TAKE IT IN TO BE LOOKED AT BECAUSE I DO NOT HAVE THE MONEY FOR REPAIRS. 3 MONTHS AFTER BUYING THIS CAR THE MOTOR BLEW UP AND LUCKILY THERE WAS A RECALL SO IT WAS FIXED AT NO CHARGE TO ME. I HAVE PROBLEMS WITH THE FUEL DOOR NOT WANTING TO OPEN. I USUALLY HAVE TO HAVE SOMEONE PULL THE LEVER WHILE I AM TRYING TO OPEN THE DOOR AT THE SAME TIME FOR IT TO OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546897September 27, 2023
ENGINE
Lost power on the highway while driving. No engine lights or warnings came on. Took to dealership and they said it was due to rod bearing failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546554September 26, 2023
ENGINE
After changing my oil, engine started knocking and now car has faulty engine that is very expensive to replace.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546354September 25, 2023
ELECTRICAL SYSTEM
Reverse Camera malfunctioning most days. A few days a year it works, but usually it's just a blue screen. Other 3 cameras work fine all the time.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546422September 25, 2023
AIR BAGS
The seat belt indicator on the console of a vehicle is illuminated the vehicle has not been any accidents or any problems other than that. I took it to the dealership and they stated it will take 2 to 3 weeks just a diagnostic this problem I think it should not be a problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546167September 23, 2023
ENGINE
Engine failure, crankshaft sensory did not go off and it will need a brand new engine. Only 94k miles
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546124September 23, 2023
ENGINE, UNKNOWN OR OTHER, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
April 2022 My 2020 one, Honda Santa Fe started rolling backwards in rolling to a flagpole as I was walking away from the car. I tried to to catch up with the car. It had my family inside screaming. But I was unable to stop it from slimming into the fireplace. I let Hyundaiusa know. They recommended that I take the car to the dealer. They promised to reimburse me for rental car after the diagnostic came back. they found nothing wrong with the car and never paid for the reimbursement Now September 2023. Same thing just happened again. I was in McDonald's drive through and I drop my debit card so I got out to get my debit card. I got out of the car and had to close the door and as I bend down at sensed the car start starting to pull away. The car once again started running away for me. I was outside the vehicle, but I was able to jump in the car and apply the brake before it slammed into McDonald's. I have made a police report. And I have a witness from McDonald's That saw the incident. I had already reached out to the attorney General's office About the first time the car rolled away from me in April 2022. They claim that my Hyundai found nothing wrong with the diagnostics. There was no argument I can make except for Being called a liar. The mechanic did a little demonstration showing us how the safety mechanism in the Santa Fe makes it impossible for the car to roll out of park if the doors open or. How it's impossible. Even if the door is open, it shifts back to park. If you hit the drive button with the doors open It automatically shifts to park. .. So there's supposed to be "no way. The car can shift out of park into drive or neutral." It rolled away in 2022 April, and it did it again September 2023.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545961September 22, 2023
ENGINE
This is to update case 11541562, submitted electronically to NHTSA on 8/29/2023, 10:48:33 PM and 11537141, submitted electronically to NHTSA on 8/8/2023, 12:54:24 PM Napleton Hyundai of West Palm Beach and Hyundai Motor Services have repaired the Sanata Fe vehicle and replaced the engine along with some other repairs. At this time, we withdraw any complaints we had against Hyundai and Napleton Hyundai of West Palm Beach. The Service manager, Mike Clancy went above and beyond our expectations and we have no issues currently with the dealership. Mr. Clancy's service in the end turned out to be outstanding. The vehicle was returned to us and is currently in working condition, please close out these cases. Thank you for your time attention, and help with this matter.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546099September 22, 2023
ENGINE
Car has been dealer maintained. Driving on the highway, the engine lost a rod and engine is now dead. Car has 101k miles. Dealer said it was out of warranty and cost would be out of pocket to replace engine. Only issues before blown engine was slight engine oil consumption. Nothing significant.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545977September 22, 2023
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Occasionally the cruise control when accelerating will exceed the set speed and continue to climb and I will be going 20 miles faster than the set speed and climbing. The only way to sop this is to turn cruise off, slow down and restart. My thought is it happens after I have disengaged the cruise and then when safe reengage which is done by pressing the switch straight down. In my previous vehicles I would push the control up. I may be doing this by accident and giving the system an unknown command. Whatever I am doing to create tis situation is too easy to do and creates a safety issue. this has happened multiple times.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545939September 21, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On several occasions now The vehicle is engaging the automatic emergency braking system for no reason. Several times I have been driving on the highway without a car in front of me and it engages the automatic emergency braking system. This has caused me to almost be rear-ended because my vehicle slammed on the brakes. I have almost been in several accidents now due to the automatic emergency braking activating for no reason and cars almost hitting me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545561September 20, 2023
ENGINE
In June, I was driving my Santa Fe down the highway with my children when it suddenly died. I had no control over the vehicle. There were no warning lights on, my engine temp was not high. I was able to get it off to the side of the road. I found that the oil was almost completely empty even though I have regular oil changes and have had no leaks. I took my vehicle to Vern Eddy on Sioux City, IA, where I originally bought this vehicle. (I bought this new) They confirmed it was the rod bearings. Which is a known manufacturers defect in many of their engines that are being recalled however, not in this particular model so, they are refusing to fix it. I've looked online and seen hundreds of others with this exact engine having the exact same issue. I just want them to fix it. My children could have been seriously injured.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545572September 20, 2023
ENGINE
Oil pan cracked leaking oil
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545630September 20, 2023
UNKNOWN OR OTHER
2009 Hyundai Sante Fe Mileage as of 9/16/2023 145608 I took the vehicle there on Saturday, 9/16/2023 to have the oil changed. I always bring my own oil and filter, so I only have to pay for the labor. Each time, I do this, the mechanic always over fill the oil. The manual book indicates that it should be 5 ½ quarts, and they use the entire 6 quarts, which overfills the oil. Also normal, the dealership checks the vehicle out for possible issues. This time I had a note indicating that “Inspection is due in the end of November, the frame is rusted and will not pass inspection most like not repairable.“ They provided two (2) pictures as well that I will attach to this document. In 2017, there was a recall where they sprayed the undercarriage for rust. However, the car had been rusting almost immediately since I purchased it. I feel that the metal that was used on the frame is inferior, and can not stand the climate in the United States? [XXX] , the service advisor advised me that normal moisture, mother nature would make the car rust. I can understand this to a certain point, but not to the point that the car is not repairable any longer. I still have 7 years, or 54000 miles left on the warranty from Colonial Hyundai. Bottom line the car has been rusting for some time, and several mechanics around here have advised me that Hyundai vehicles overall are known to rust. I have had to replace the front arms and a few other things on the vehicle. I don’t drive the car that much especially in bad weather because I work from home since 2020. In addition, I get my car washed every week, and more often if there is bad weather and there is lots of salt on the road. However, in PA, there has not been many bad winters over the last few years. The frame is rusty – then the entire car is not safe to drive, hence not passing inspection, and most likely it is not repairable, which concerns me. How many other people are in this same boat? Car is available to look INFORMATION REDACTED PURSUANT TO THE FREEDOM OF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545351September 19, 2023
ENGINE, VEHICLE SPEED CONTROL
I was driving on a highway going 65mph when my engine suddenly, and without warning, failed. My foot was on the gas pedal when it suddenly went to the floor, but my car stopped accelerating. My check engine light began blinking as well. I was in the far left lane and, without the ability to accelerate, had to merge over through 3 lanes of highway traffic in order to safely pull my car over on the side of the highway. This put not only my own safety at risk, but also that of every car around me while I tried to maneuver my car safely to the side of the highway without the ability to accelerate. There were no signs or lights illuminated prior to the incident that would of given me any warning to the impending failure. My car was towed to the closest mechanic then towed to my local Hyundai dealership. Both the mechanic and the Hyundai service department found the engine knocking and determined it was a total engine failure and my engine needed to be replaced. I discovered my engine was affected by the Hyundai engine recall 162.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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