Honda Prologue Complaints

972 consumer complaints on file.

#11637966January 23, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
weak CV joint in the front axel produces a click-noise during front turns. inspected @ manufacturer dealership, parts are on back order. Apparently this is a known issue. Additionally, the HVAC system required valves to be replaced on a new car (>3000 miles)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637958January 23, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
On multiple occasions the forward collision warning and automatic emergency braking have engaged when there is nothing in the lane. On one occasion, the system engaged brakes very hard - which I can only assume was triggered by a pedestrian on a nearby sidewalk. I was traveling 30mph and the vehicle came to an abrubt stop. Traffic behind me was then also forced to slam on their brakes and I feel this could have easily lead to a collision if the driver behind had not been attentive. On another case the vehicle engaged brakes while traveling at 60mph on a two lane highway. I was traveling straight, approaching a rightward bend in the road. My steering wheel was still straight ahead because I had not yet reached the turn. Meanwhile a vehicle was coming the opposite direction around the bend. I believe the system engaged because I was steering straight toward the other vehicle - not taking into account the fact that my lane would bend before reaching it. In this case the system did not stop the vehicle but it did cause a rapid change from 60mph to 40mph in a section of road with no obstructions where neither myself nor drivers around me would expect my vehicle to slam on the brakes. Had the surface been slick such a maneuver could cause loss of control. Again - had drivers behind me not been attentive - I could have been rear ended.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637913January 23, 2025
SUSPENSION, SERVICE BRAKES, LANE DEPARTURE: BLIND SPOT DETECTION
Suspension Related Issue: CV Axel Joints causing clicking, which is the most common issue among users of this car. Apparently the Driveshaft needs to get replaced as well. I got the right side done as the car was pulling to the right before the replacement, but the other part is on back order with no ETA. Been driving this way since October 2024. So I will believe for now that it's safe to drive the car as per dealer's recommendation to do so. Braking: The One Pedal feature turns off at random when starting the Car. Almost got into an accident not knowing it was off. Dealer cannot replicate the issue, but it happens to me randomly. It's to the point I have to check that first before operating the vehicle. Could be the memory of the vehicle not retaining the settings. Blind Spot Warning: The sound notification has recently turned off and is no longer working. Needs to be inspected by Dealer. Off-topic: Some Dealers only have 1 certified technician to work on the car. You're at the mercy of their availability when something needs to get fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637912January 23, 2025
STEERING
Loud clunking noise when making right turn from stop.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637854January 23, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Within two weeks of purchase from dealer, the car began having warning lights “service high voltage system”,“acceleration reduced”, “service vehicle soon”. Additionally this electric car would not allow me to charge the battery once these warning lights were displayed. Car has been towed to dealer for repair. Several attempts have been made to get update on repair time and my inquiries have not been responded to. I’m now stuck paying for a car that is less than two weeks old with less than 1,000 miles on it. All I have been told is that a call was made to the OEM based on the error codes that were read by the dealers system on intake. They aren’t telling me anything in terms of what the issue is, what the OEM fix is or a time of repair. The US govt NEEDS to be investigating Honda for consumer fraud related to this vehicle as I’ve now learned that I’m not alone and there are now numerous online forums describing the same situation I’m in presently. It’s immoral to sell a $60,000 car with a known fault and not disclose these faults prior to purchase. I would have never purchased this car had I known ahead of time that there were significant known issues that could render the vehicle inoperable within weeks of purchase.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637850January 23, 2025
UNKNOWN OR OTHER
Clicking sound when making a right turn
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637848January 23, 2025
STEERING, VISIBILITY/WIPER
1st: Windshield not available to be replaced after crack has formed since 3rd day of purchase. The crack has extended more than half way across and Honda claims that windshield is not available and in back order. I have made multiple claims to my ins to have it replaced as well as to Honda and I am getting nowhere. This poses a safety issue and needs to be rectified immediately. Not having replacement windshield available is zero excuses. 2nd: While steering to either right or left, the axile makes a subtle clicking sound intermittently. I have researched and this seems to be a common issue with this car. Honda claims it is normal which it is not. An accident can occur and is a safety issue to me and others on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637824January 22, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
Regularly slams the emergency brakes when reversing out of the driveway when there is nothing there to warrant an emergency brake Additionally, it will not release the brakes for several seconds. I feel this could leave me stuck in the middle of the road and vulnerable to getting hit by an oncoming vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637816January 22, 2025
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
While driving on the highway with no one in front of me, the car unexpectedly slams on the brakes. This issue consistently happens at a specific part of the highway where there is oncoming traffic and a slight incline. It seems like the sensors may need to be reconfigured. Additionally, when backing out of my driveway, the car struggles with snow or ice. It mistakenly detects an object behind me and automatically applies the brakes. To override this, I have to hold the gas pedal. It also doesn’t handle ice reflections well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637815January 22, 2025
POWER TRAIN, STEERING, SUSPENSION
Car makes clicking/knocking noise in front end when turning left or right. Took to dealership and they said it is likely CV joint issue. Part is on back order and awaiting part for replacement. Unclear how safe it is to drive in this condition. Occurred with around 2000 miles on the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637806January 22, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
The automatic emergency braking system that works with the rear cross traffic warning is not functioning correctly. It is available for inspection upon request. The braking system brakes when reversing even when the way is completely clear. Its as if it sees a shadow and hard brakes. The jerking motion feels like you hit another vehicle. The problem was not reproduced when i brought it to the dealership but the service center did acknowledge it's an issue but there isn't any fixes available at this time. There were no indications for this issue prior and the only way to avoid this is to turn this safety feature offf.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637802January 22, 2025
UNKNOWN OR OTHER
A few months after I purchased the car in July, I started hearing a clicking noise when turning from a full stop. In December I was told it was axel issue. It’s not yet been resolved. I’m still driving the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637774January 22, 2025
UNKNOWN OR OTHER
Received this emergency statement.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637771January 22, 2025
UNKNOWN OR OTHER
When using my HondaLink app to access the vehicle features, (check state of charge, lock or unlock the door, adjust climate, etc.) often the app has issues sending the signal to or communicating with the car, does not respond or is extremely slow to respond. This is a safety issue because in the event I lose my keys or lock my keys in the vehicle, I will be locked out of my vehicle, or in the event of an emergency when I need to access the vehicle quickly, I will be unable to do so. I have contacted Honda about the issue but have yet to have the issue resolved. App sometimes displays "Retrieving Status..." then "Data is Unavailable". Otherwise, the app will not display anything.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637743January 22, 2025
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING
When backing out with ZERO obstacles or things in either direction the car will suddenly come to a violent stop. Had to turn off rear safety camera braking system, as it is useless and dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637737January 22, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
When turning the wheel there is Clicking sounds from the front axle, turning 90 degrees right or left. Dealer has been informed and said it sounds like an axle issue and that others have complained about this. Started almost immediately after taking delivery. Also rear camera failed after 1 hour of taking delivery.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637712January 22, 2025
SUSPENSION
When the car is first started especially on cold days when turning right there is a series of 5 clicks that are known in our Honda group to be coming from the CV Joint. It has been known yet the dealerships are keeping our cars for months waiting on parts so it is keeping a lot of us from taking them in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637709January 22, 2025
ELECTRICAL SYSTEM, ENGINE, FORWARD COLLISION AVOIDANCE: WARNINGS
Received multiple alerts including "service high voltage system", "service vehicle soon", and "cannot charge". The vehicle also reduced speed and function, which could have resulted in reduced driver safety. Vehicle will be brought in for service to determine cause.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637705January 22, 2025
UNKNOWN OR OTHER
Vehicle was in for ac/heating issues that occurred the day I bought the vehicle in Oct 2024. Ac would blow cold on driver side and hot on passenger. No heat from the driver side footwell area.Dealer had me bring in for diagnosis. Parts ordered and car was in for a week in Dec 2024. Interior had to be completely removed for the repair. System seemed to work fine. Now with below zero temps in my area, not heat on the feet, no heat from the vents for passengers in the rear seats. Heating system seems very week with cold weather.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11637701January 22, 2025
POWER TRAIN
CV axle half shaft failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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