Honda Prologue Complaints

972 consumer complaints on file.

#11639839January 31, 2025
FUEL/PROPULSION SYSTEM
I was driving in the highway, at ~70mph with cruise control on when the error popped up. The temp was been 47-52°F. I got a message saying Service High Voltage System. I thought nothing of it and proceeded with rest of my trip. I went to even colder conditions and got down to 28°F at one point. I noticed that in the car, the AC was not working, it was only blowing cold air from outside. Eventually went to charge and and the car refused. I was 70 miles from home but was able to get a tow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639780January 30, 2025
STEERING, STRUCTURE:BODY
Steering: The vehicle is experiencing clicking noises as it turns while exiting downward sloped driveways. Issues with the Steering and loss of steering could cause an accident while pulling out of a driveway or making a turn. The vehicle has not been inspected for this issue. There were no warning lamps or messages for this issue. Body: The Trunk door has been opening without personal operation. When getting into the vehicle notification will be given that the trunk is open. Upon attempting to close the door it is stuck in a half open half closed position that will not let it lock back in. This is dangerous as the door opening without intention could cause an accident, could cause items in the back of the car to fall out while in motion, or could cause additional damage to the car itself. The car is currently at the dealer being reviewed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639687January 30, 2025
STEERING
CLICKING IN CV JOINTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639660January 30, 2025
STEERING, POWER TRAIN
CV drive shaft axels are bad from factory and make a clicking sound while driving, making sharp turns, or backing out of parking space. Honda says replacement part are on back order for over 1 month.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639568January 30, 2025
STEERING
At approximately 400 miles of use on a new car I noticed clicking from the front steering axle when turning at low speeds. Service center at Honda daily reported this is a known issue with the.CV joint in the staring mechanism, but does not have parts for repair or replacement available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639565January 30, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
I purchased a Honda Prologue from my local dealer with just 8 miles on it. At 97 miles, multiple warning lights appeared, including "Service High Voltage System" and "Service Vehicle Soon." Additionally, the vehicle would not allow me to charge the battery once these warnings were displayed and acceleration was reduced. I took it to the dealer, where they diagnosed an overcharged AC system causing battery cooling issues. They removed 1.270 kg from the system, cleared the codes, and tested to ensure proper levels before returning the vehicle to me. After driving for another week, the same warning lights reappeared, and now, with only 360 miles on it, the vehicle is back at the dealer for further diagnosis for the same warning lights. It does not appear an overcharged AC system was the cause. For a brand-new car with less than 500 miles, this is completely unacceptable from Honda.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639546January 30, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On several occasions while in reverse the car braked hard and violently for no reason. This caused a sudden jolt to me and the passengers endangering our safety. Also, this condition can cause an accident if I’m trying to back up to avoid a collision and the emergency braking system does not allow me to do such. The vehicle has not been inspected by anyone else and no warning lamps messages or other symptoms of the problem appeared prior to the incidents. This condition first occurred with about 300 miles on the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639545January 30, 2025
STEERING
When turning to the right from a stopped position there is clicking noise coming from the right front CV joint.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639544January 30, 2025
UNKNOWN OR OTHER
The clicking when turning right or left. The dealership has had my car since December. They don’t have ANY inventory for this car for ANY parts. Every part being made is for the new cars according to the dealership. So many people have the same issue and Honda won’t take accountability. This car needs to be recalled for the safety of others. People are being told to drive around with a broken CV axial and wait for a new part. Idk how they can get away with this. If that breaks it can cause DEATH to an active driver or injury.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639539January 30, 2025
UNKNOWN OR OTHER
Front right CV Joint making clicking sound. I took vehicle into the Honda dealership. They kept care for 3 days. They put me in a rental. Called me to pick the car up and told me that the front CV joint was bad and that they got honda to approve to have it replaced. They then told me that the part was on back order and it might be in sometime in March. They advised me that my car was safe to drive and told me i had to take my car back. I dont feel that this is acceptable. I have had this issue with other older cars that i have owned and i was never advised that the car would be safe to drive. With a clicking sound like that the part should be placed immediately before the CV joint snaps and you get stuck on the side of the road or even worse causing an accident
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639524January 30, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: WARNINGS
Unknown braking while no objects in front or behind the car. Warns lane departure too late after you crossed halfway through the lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639517January 29, 2025
POWER TRAIN
When turning left or right i am getting a clicking noise dealership is ordering 2 drive axels parts on back order no eta!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639511January 29, 2025
UNKNOWN OR OTHER, LANE DEPARTURE: ASSIST, SUSPENSION
1. When I turn my car either left of right there is a huge noise under the hood at the joint like a cracking noise. It is very concerning and doubt that some thing big is broken. I got to know in the forum that almost all the cars are having this issue. 2. When using my HondaLink app to unlock the door, sometimes the app has issues sending the signal to the car. This is a safety issue because in the event I lose my keys I will be locked out of my vehicle or in the even of an emergency when I need to access the vehicle quickly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639032January 28, 2025
STEERING
CV joint is making a clicking noise when turning. The dealership, Shottenkirk Honda of Cartersville, Ga. was able to duplicate the issue. They told me I need to wait until the part comes in and I was not given an ETA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639011January 28, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
This vehicle has remote features to lock, unlock and remote start the vehicle. However the app is not able to connect with the car often and the commands "'fail" which is a safety issue because it is an electric vehicle. So if the electrical or technological parts of the vehicle are failing, what else is going on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639004January 28, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
When the vehicle is in reverse, the safety feature that is supposed to prevent you from hitting something mistakenly goes off when there is nothing there. It seizes the car and immediately causes the brakes to go off. The car will feel like it got in a crash. There is no way to un-release it and there is no way to change the settings to prevent it. It is a great safety feature that could really protect me from getting into a crash. But instead at least once or twice a week it simply prevents me from backing out of my driveway in the morning to go to work. Delaying me by 1-2 minutes every day. Very annoying.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11639001January 28, 2025
SUSPENSION, STEERING, UNKNOWN OR OTHER
There is a loud knocking or banging sound when making sharp turns. Particularly a turn of 90 degrees or sharper. It sounds almost like something under the car coming from the wheels area. It goes away as you release the steering and straighten back out. But it is loud enough that I am thinking of going back to the dealership to get it checked out.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638982January 28, 2025
STEERING, SUSPENSION
Within a few hundred miles of owning, the CV joint started clicking. Dealer says they can't even locate the part. Told me to keep driving it, but it seems unsafe. Problem seems to be getting more severe and dealer still has no eta on the part to fix the problem. Concerned that CV joint will fail while driving - but dealer keeps saying it's fine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638788January 27, 2025
STEERING
knocking sounds when you turn. sounds like cv joint but dealer says its nothing and common. dealer known
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11638680January 26, 2025
SUSPENSION, POWER TRAIN
Clicking noise when turning
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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