Honda Passport Complaints

334 consumer complaints on file.

#11709507January 7, 2026
SERVICE BRAKES
While driving at highway speeds, I experienced multiple loud, intermittent double-knocking noises within a short period of time, followed by an additional grinding/rotational noise at low speeds. These noises were abnormal and raised immediate safety concerns, prompting me to bring the vehicle to a dealer that day. During inspection and test driving, the noise condition was confirmed. Further inspection revealed that a front brake caliper (flange) bolt was missing, and the brake caliper had shifted out of position. This bolt is a critical fastener that secures the brake caliper to the brake assembly and is available for inspection through service records. This condition posed a serious safety risk, as a shifted or unsecured brake caliper could result in reduced braking performance, brake failure, or wheel lock-up, potentially endangering vehicle occupants and other road users. The issue was confirmed by an authorized Honda service center, and the vehicle was inspected by manufacturer-authorized personnel. The vehicle was repaired at no charge by reinstalling the correct hardware and restoring the brake caliper to its proper position. One week later, I have come to find out this is a known issue, and Honda has issued a Technical Service Bulletin (TSB) for 2023–2024 Honda Passport vehicles addressing loose or missing front brake caliper/flange bolts. I never received a recall notice or voluntary letter from Honda notifying me this might be an issue or to have it inspected. No warning lights or messages appeared prior to the incident; the only symptoms were the knocking noises at highway speeds and grinding noise at low speed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708947January 5, 2026
SUSPENSION, STEERING, POWER TRAIN
Vehicle has 11,500 miles on it and constantly pulls to the right. Pulls harder under hard acceleration, requiring steering correction when accelerating hard and again correcting when backing off the accelerator. Have had to dealer multiple times. They claim they can't fix. Correcting to the left under load and back to the right can cause car to weave at highway speeds and cause it to be unstable. Car is available for inspection upon request.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11708356January 2, 2026
SEATS
When AUTO climate control is enabled, the vehicle disables manually selected heated seat settings without driver consent. This requires repeated driver interaction to restore seat heat while driving. AUTO climate should regulate fan speed and airflow only, not override manual seat heater controls. The behavior creates unnecessary driver distraction and removes expected manual control of interior comfort features.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11706181December 19, 2025
POWER TRAIN
The auto stop/start feature caused my vehicle to stall in the middle of the road. I had stopped at an intersection and just as the engine shut off, traffic cleared and I went to accelerate, and the engine shut off completely. I had to shift to Park to start the engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11703777December 8, 2025
SERVICE BRAKES, UNKNOWN OR OTHER
Having problems with sudden braking and not accelerating after stopping at lights or stop signs. No warning lights came on. I dropped it off at dealership. They are keeping the vehicle due to safety concerns while driving the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11702714December 3, 2025
ELECTRICAL SYSTEM, ENGINE
Vehicle has been having AIS issues for a couple of years, requiring new batteries, new starter/relays and countless internal computer updates (none of which have helped btw...). This morning she had the AIS engaged, went to turn left at a green light and when she released the brake the vehicle threw itself into Neutral and flashed a "Auto Idle Stop System Problem" message on the dash. She put it into park and tried to restart, which failed, she then had to turn the vehicle off completely and restart from there. As I mentioned, none of the computer updates Honda has done for this vehicle have helped and it's my understanding there is a block of vehicles in this age range (all Passports, Ridgelines and Pilots) that continue to have problems with the AIS as well. Honda needs to disable this "feature" on any vehicles they cannot fix via computer updates IMMEDIATELY before they get someone killed. Not to mention, we are sick and tired of having to replace the battery and/or starter every couple of years. Honda should not be putting tax breaks above their customers safety and satisfaction. You know it's bad when their 30+ year techs go out of their way to buy a used Honda just to avoid the AIS because they don't know what to do with it at this point either.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11701742November 26, 2025
SEATS
SRS warning light came on. Diagnostic found Code U3000-49 Internal Failure of the SRS unit-Seat weight sensors on front passenger seat Front seat lower frame/rail required replacement and was completed by the dealer at my out of pocket cost. This vehicle was not included in the Honda 750,000 vehicle recall for this same defect. Reference Notice 24-050
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699998November 17, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Car slammed on brakes while on interstate, the system likes to say brake, brake, brake, when there is nothing to brake for but a few days ago it actually took action and slammed on brakes on the freeway.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11699437November 14, 2025
FUEL SYSTEM, GASOLINE
The contact owns a 2021 Honda Passport. The contact stated that while depressing the accelerator pedal, there was an abnormal sound coming from the vehicle. In addition, the vehicle vibrated abnormally and drove roughly. No warning light was illuminated. The vehicle was taken to an independent mechanic, but was not diagnosed or repaired. The vehicle was taken to the dealer, where it was diagnosed, and determined that the high-pressure fuel pump had failed and needed to be replaced. The dealer suggested that the fuel injector and throttle body needed to be cleaned; however, the vehicle was not diagnosed or repaired due to the cost. The contact related the failure to NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698920November 12, 2025
SEATS
After maybe an hour of driving, the driver's seat becomes uncomfortable to the point that my left buttocks and leg become sore and numb, causing me to have to continually shift positions and adjust the seat while driving. I feel this creates an unsafe driving habit. I am now reporting this issue to Honda, so they have not yet had a chance to respond to my concerns. After reporting to Honda, I may also take the car to the dealer to see if they have any suggestions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11698740November 11, 2025
STRUCTURE:BODY, ELECTRICAL SYSTEM, STEERING
Electrical mechanical malfunction to Breaking and steering wheel issues, along with vehicle stalling performance issues. Notified Honda multiple times, unable to resolve issue that led to an accident on December 20th 2024, was told it was due to AWS system and camera components were replaced. Continue Reoccurring issues to vehicle required a diagnosis Honda unable to diagnose vehicle while still under warranty also refused to continue to acknowledge warranty and safety of passenger. Please review attachments below.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11696782October 31, 2025
ELECTRICAL SYSTEM, AIR BAGS
No incident has occurred. However, my concern is that a recall was issued on February 1, 2024 (NHTSA Recall Number 24V-064), and as of October 31, 2025, Honda is still stating that parts are not available to complete the repair. I first contacted Honda in March 2025—over a year after the recall was issued—and was informed that the necessary parts were still unavailable. I called again in October 2025, and received the same response. We are now approaching two years since this recall was announced, and it is unacceptable and inexcusable that Honda has yet to provide the parts needed to correct this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695798October 27, 2025
FUEL/PROPULSION SYSTEM, ENGINE, UNKNOWN OR OTHER
I am submitting this report regarding a serious safety issue with my 2025 Honda Passport related to the auto stop/start feature. When this feature is enabled, the vehicle frequently struggles to restart smoothly after coming to a stop. The engine often hesitates and sounds as if it may not start at all. On September 26, 2025, the problem escalated into a complete failure. While turning left at an intersection, the auto stop/start feature engaged, shutting off the engine. When I attempted to accelerate, the vehicle failed to restart and became fully disabled in the middle of traffic. This created an immediate and significant safety hazard. Law enforcement was called to the scene, and a tow truck was dispatched. However, due to incorrect information and safety concerns, I did not proceed with the tow. Fortunately, the police were able to jump-start the vehicle, allowing me to drive it directly to the dealership. The dealership confirmed that there is an issue but has been unable to replicate the complete failure. They have performed two battery tests, both of which returned normal results. While they acknowledge the problem, they have not been able to formally diagnose it. I have since learned that similar issues and recalls have been reported for earlier Honda model years, suggesting that this problem may still exist in newer vehicles, including the 2025 Passport. Since the incident, I have been disabling the auto stop/start feature every time I drive in order to avoid being stranded again. However, hesitation during restarts continues to occur daily when the feature is active. Given the severity of the safety risk and the inability of the dealership to diagnose or resolve the issue, I am requesting that Honda conduct a formal investigation into this malfunction and take appropriate corrective action. This issue should be fully addressed under warranty, as it directly affects the safety and reliability of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695246October 23, 2025
UNKNOWN OR OTHER
On Sunday 10/19/2025, estimated 11:15 a.m., while traveling on the 215 West in Riverside, California, my 17 year old granddaughter, riding in the passenger front seat of my 2025 Honda Passport, and I, heard an explosion overhead and immediately could hear the sound of wind. I knew immediately something had happened to the sunroof. I looked into the rear view mirror and traffic around me was unaffected, proof that nothing was flying thru the air needed to be avoided. I exited the freeway at the 1st available off-ramp. My granddaughter and I were quite shaken. We each began taking photos in disbelief. There was a large hole in the mid-section of the sunroof, and yet no sign of the piece that was blown out. I immediately thought of the missing piece of glass, if something had hit the sunroof from overhead, the glass would have fallen in as well as the object falling on it. The pictures also show a pattern of glass being lifted/ blown from inside out versus outside in. I began researching and found exploding sunroofs to be something known about since 2019. In addition, I found a Facebook group where other Passport owners have experienced and posted pictures of the same damage to their sunroofs - some have had Honda cover the costs, and others, like me were denied. The service representative where I purchased the Passport reached out to what he referred to as “his Honda rep” and was told Honda would NOT cover the $1K+ repair cost. This is a manufacturer/workmanship issue, not a customer issue. Please advise on my next steps of reporting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693792October 16, 2025
VEHICLE SPEED CONTROL, ENGINE, POWER TRAIN
my 2023 Honda passport is having shifting problems (high revs, slow nd unpredictable power to wheels) harsh acceleration (not easy to safely /smoothly gauge power and speed from acceleration to wheel) high revs "stuck" --not shifting down smoothly/safely These issues are on going. I also researched and saw this has been reported b y other Honda Passport( 2023) owners. I contacted dealer 10/16/25 to document the complaint and asked dealer to call me back if any service advisories or recalls, they said no, but a service advisor wuld contat me if they felt a follow up was needed. Also, the vehicle had 'catastrophic' computer failure with power lost and warning lights within first 2 years --transmission lost power/engine still ran and forced into the breakdown lane and have vehicle towed. . Dealer did some type of reset. VIN # 5FNYF8H59PB027063
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693614October 15, 2025
ENGINE, VEHICLE SPEED CONTROL:CRUISE CONTROL
The contact owns a 2022 Honda Passport. The contact stated that while driving 65 MPH with cruise control engaged, the vehicle unintendedly decelerated to 25 MPH. The accelerator pedal was depressed, but the vehicle failed to respond as needed. The contact pulled over safely. The engine warning light was illuminated. The vehicle had received an oil change 5 days prior to the failure. The vehicle was towed to an independent mechanic, who determined that the engine had seized and that the bottom lifter had failed. The mechanic determined that the engine needed to be replaced. The local dealer was contacted but offered no assistance. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no assistance was provided. The failure mileage was approximately 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693606October 15, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2021 Honda Passport. The contact stated that upon starting the vehicle, there was an abnormal knocking sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the connecting rod bearing in cylinder #3, resulting in damage to the engine. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V751000 (Engine and Engine Cooling); however, the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693534October 15, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was in my 2026 Honda Passport with ~450 miles driven at time of incident, 1445EST on 14 October 2025. I was driving ~58MPH down a road in Columbia County, GA. I was on a straightaway with no bends/turns. There were no obstructions on the road, no oncoming traffic, and no vehicle in visible sight in front of me. The weather was sunny, no clouds in the sky and no shadows across the road. My Passport braked suddenly, causing me to sharply decelerate, jerking my head and body quickly. If anyone were behind me at the time, they may have potentially struck my vehicle due to the sharp deceleration.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11692413October 9, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Incident # 1. June 2025 Vehicle has approximately 3400 miles on it. I was driving southbound on I 35 freeway in the Lakeville Minnesota area. I was in the center lane of the freeway traveling at about 65 mph. Traffic was light. There was no one in front of me. Suddenly, the car broke hard. I was thrust forward against the seatbelt with my hands, pushing against the steering wheel as the car slowed rapidly and came to an abrupt stop from 65 miles an hour. I had no ability to get the car to go. The gas pedal had no effect as this car came to a rapid stop. I found myself stopped in the center lane of the freeway frantically looking around to see what cars were coming, can I find the four way flashers. A car passed me in the right lane and a car passed me in the left lane. Then I was able to limp over to the shoulder out of the traffic lanes. I shut the car off immediately and tried to compose myself. After a moment or two, I turned the engine back on and the car operated normally. At the dealership they fixed some things but they said they didn’t find anything that was directly related to the unexpected rapid braking. Incident #2. July 2025 Vehicle has approximately 4300 miles I was driving northbound on 35E taking the entrance ramp to eastbound Highway 36. I was driving on the entrance ramp beginning to accelerate to highway speed. there were no vehicles in front of me, not on the ramp, or on the highway. As I neared the end of the ramp the vehicle suddenly broke hard thrusting me forward again. It came to a complete stop. Fortunately, for the second time, there was no one behind me. This was the second time the vehicle engaged the brakes in an emergency stop for no reason. The Dealership said they couldn’t find anything cause of the incident. The vehicle remains at the dealership. I have requested reimbursement of my purchase price from Honda. We have an arbitration hearing schedlued on Oct 27, 2025
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691991October 7, 2025
UNKNOWN OR OTHER, ENGINE, ELECTRICAL SYSTEM
To preface: All of these issues only occur when the engine idle feature is on. I have not experienced any of these problems when the feature is off. Question #1: When I release the brake with the engine idle on, the vehicle will sometimes completely shut off. When this happens, the steering wheel and brakes lock up, and I am unable to restart the vehicle for at least 60 seconds. Question #2: On one occasion, my wife, our 8-month-old child, and I were stuck at a green light for about 60 seconds while unable to restart the vehicle. Cars were passing by at over 50 mph, and we were relying on other drivers to notice us in time. This situation has happened multiple times and poses a serious safety risk to both us and others on the road. Question #3: I have not taken the vehicle in for service because the issue is difficult to reproduce consistently. That uncertainty is part of the problem, along with the anxiety of not knowing whether the car will suddenly shut off. Question #4: For the same reason, I have not been able to demonstrate the problem on demand. However, the main concern is that I should not have to worry about my vehicle stalling when I go to accelerate. Question #5: The vehicle has completely shut off four separate times over the past year. On one occasion, after releasing the brake, the engine struggled to reach normal RPMs and the check engine light came on. I pulled over, turned the vehicle off, restarted it, and it seemed fine afterward, although it had noticeably less power while the check engine light was on. Lastly, there have been several instances where the engine did not completely shut off when the idle feature was on, but when I released the brake to accelerate, I heard a clicking sound and the vehicle seemed as though it was about to stall. It then resumed operation normally as the idle system re-engaged. Since this happens intermittently, it has been difficult to recreate during a diagnostic inspection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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