GMC Envoy Complaints

3,582 consumer complaints on file.

#10172435November 2, 2006
ELECTRICAL SYSTEM
2004 GMC ENVOY XUV I HAVE A LITTLE OVER 40,000 MILES AND MY SPEEDOMETER HAS STOPPED WORKING. IT SAYS I'M GOING 120 MPH WHEN I MAY BE DOING 50 MPH. THE NEEDLE MOVES ERRATICALLY. I'M FINDING I'M NOT THE ONLY GM CUSTOMER HAVING THIS PROBLEM. I FEEL THIS SHOULD BE A SAFETY RECALL. ESPECIALLY ON A VEHICLE THAT'S ONLY 2 YEARS OLD W/ UNDER 50,000 MILES. THIS IS A ROAD HAZARD AND AN EXPENSE I SHOULD NOT HAVE TO PAY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172321October 31, 2006
VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
I AM WRITING THIS COMPLAINT ON A RECALL THAT ALREADY EXIST AND HAS NOT BEEN RESOLVED PROPERLY. I AM THE OWNER OF A GMC ENVOY 2002. IN 2004 THERE WAS A SAFETY RECALL THAT BECAUSE OF WATER GETTING INTO THE WIPER MOTOR THAT THE MOTOR WOULD FAIL AND CAUSE AN ACCIDENT. WELL THE FIX FOR THIS WAS TO PUT A COVER OVER THE WIPER MOTOR IN MOST CASES. WELL MY SELF AND OTHER TRAILBLAZER AND ENVOY OWNERS NOW ARE SEEING THE EFFECTS OF THE DAMAGE THAT WAS DONE TO OUR WIPER MOTORS SINCE 2002. THE MOTOR IS BEGINNING TO SKIP OR SOMETIMES FAIL BECAUSE IT IS SLOWLY RUSTING FROM BEFORE. GM NEED TO COME UP WITH A REAL SOLUTION TO THIS PROBLEM AND ACTUALLY MAKE THESE VEHICLES SAFE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172084October 29, 2006
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:DELIVERY, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK VALVE/GAUGE
FIRST THE ENGINE STARTED MAKING NOISE AND THE ENGINE LIGHT CAME ON, THE DEALER REPLACED A BELT FOR 200.00. SECONDLY THE GAS GAUGE STOPPED READING FUEL LEVELS, DEALER STATED THAT THE SENSOR WAS DEAD AND WOULD COST 300.00 TO REPLACE. NEXT THE ENGINE DIED IN THE MIDDLE OF THE STREET. THE VEHICLE WILL NOT TURN OVER AND THE ENGINE LIGHT IS BACK ON. ALSO THEY HAD A SUNROOF INSTALLED FOR ME. A WEEK AFTER PURCHASE THE SUNROOF STARTED TO OPEN AND CLOSE EVEN WHEN THE CAR WAS SHUT OFF, IT WAS REPAIRED BUT NOW I AM HAVING THE SAME PROBLEM AGAIN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10172059October 28, 2006
FUEL SYSTEM, GASOLINE:STORAGE
CHECK ENGINE LIGHT HAS BEEN ON, TOLD TO GET NEW GAS CAP, MONTHS LATER SAME PROBLEM, ALTHOUGH THIS TIME MECHANIC FOUND A CRACK IN THE NECK OF THE HOSE THAT GOES INTO GAS TANK. AS I SEE IN THIS SECTION, APPEARS TO BE A COMMON PROBLEM. $800 LATER, I HOPE GMC WILL ACKNOWLEDGE THE FLAW AND ISSUE A RECALL? WILL THIS HAPPEN WITH MY NEW TANK TOO? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171884October 26, 2006
POWER TRAIN:AUTOMATIC TRANSMISSION
DT*: THE CONTACT STATED WHILE TRAVELING 25 MPH, THE VEHICLE LUNGED, A WHIRRING NOISE OCCURRED, AND THE VEHICLE WOULD NOT ACCELERATE. IT WAS DRIVEN HOME WITH HIGH RPM'S AND LOW ACCELERATION. AT THE CONTACT'S RESIDENCE, IT WAS NOTICED THAT REVERSE DID NOT OPERATE. THE VEHICLE WAS DRIVEN TO THE DEALERSHIP, BUT WOULD NOT OPERATE ABOVE FIRST OR SECOND GEAR. THE DEALERSHIP DETERMINED THE SUN SHELL INSIDE THE TRANSMISSION FAILED AND THE TRANSMISSION NEEDED TO BE REBUILT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171782October 25, 2006
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS
RAINY CONDITIONS... SLICK CONDITIONS. SKIDDED WHILE TRAVELING 20-25 MPH... SKIDDED OVER THE LEFT SIDE OF MEDIAN, CORRECTED AND COULDN'T REGAIN CONTROL. >ABS BRAKES FAILED (ABS LIGHT ON DURING END OF SKID INTO CRASH). CAR LANDED IN DITCHED, 90 DEGREES ONTO PASSENGER SIDE. TOTAL LOSS TO CAR. SLIGHT INJURY TO DRIVER. >AIRBAGS NEVER DEPLOYED UPON ROLLOVER TO PASSENGER SIDE. *NM
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10171753October 24, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 5 MPH DURING NORMAL ROAD CONDITIONS IN A SCHOOL ZONE, THE GAS LIGHT ILLUMINATED AND A GAS ODOR FUMIGATED THE VEHICLE. IT WAS TAKEN TO THE DEALER, WHO DETERMINED THAT THERE WAS A CRACK IN THE GAS TANK WHICH LEAKED VAPORS AND THE GAS TANK NEEDED TO BE REPLACED. NO REPAIRS WERE MADE. UPDATED 12/01/06. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171767October 24, 2006
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
DT*: THE CONTACT STATED WHILE DRIVING 35 MPH ON NORMAL ROAD CONDITIONS, THE CHECK ENGINE LIGHT ILLUMINATED, AND A WARNING SIGNAL DISPLAYED ON THE VEHICLE'S PANEL. ALSO, THE CONTACT SMELLED GAS FUMES IN AND AROUND THE VEHICLE. IT WAS TAKEN TO A DEALERSHIP, WHO DETERMINED THAT THE FUEL TANK HAD A LEAK; THE FILLER NECK WAS DETACHED FROM THE TANK. THE FUEL TANK WAS REPLACED WHICH CORRECTED THE PROBLEM. UPDATED 12/1/2006 - THE FILLER NECK DID NOT CONNECT PROPERLY TO THE TANK WHICH WAS FOUND WHEN THE TANK PRESSURIZED. THE CONSUMER FELLS THAT THE CONNECTION OF THE NECK AND TANK IS A DESIGN FLAW. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10171212October 18, 2006
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
MID JUNE 2006, WIFE DROVE TO WORK AND STOPPED AT A GAS STATION TO GET GAS. WHEN SHE RESTARTED THE CAR, THE INSTRUMENT POWER PANEL DID NOT WORK NOR ANY OF THE INSTRUMENTS SUCH AS SPEEDOMETER. SHE CONTINUED TO HER JOB AND PARKED THE CAR. WHEN SHE LEFT WORK AND STARTED THE CAR, EVERYTHING WAS WORKING AGAIN. SHE TOOK THE CAR TO A GMC DEALER ABOUT THE PROBLEM. THEY SAID THEY COULD NOT DO ANYTHING BECAUSE EVERYTHING APPEARS TO BE WORKING. I HAVE DONE A SEARCH ABOUT RECALLS AND FOUND THAT A RECALL NHTSA 03V096000 APPEARS TO AFFECT ME. I AM TOLD BY GMC THAT MY VIN NUMBER DOES NOT APPLY TO THIS RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170927October 16, 2006
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE), VEHICLE SPEED CONTROL
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE 4-WHEEL DRIVE INDICATOR LIGHT ILLUMINATED, AND THE VEHICLE STOPPED AS IF THE BRAKE WAS APPLIED WHEN THE ACCELERATOR PEDAL WAS RELEASED. ALSO, A SMELL WAS COMING FROM THE BRAKES AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE TRANSFER CASE CONTROL MODULE NEEDED TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170764October 13, 2006
TIRES
MY 2004 ENVOY AFTER DRIVING IT FOR A YEAR WITH NO LONG ROAD TRIPS THE TIRES HAD WORN UNEVENLY AND TWO WERE ALMOST BALD. THIS IS A SHORT TIME FOR TIRES AND THEY WERE ROTATED WHEN NEED. THE WARRANTY COVERED REPLACING THE TIRES AND NOW IT HAS BEEN ANOTHER YEAR OR SO AND THEY HAVE DO THE SAME THING. GMC DOES NOT WANT TO REPLACE THEM AGAIN, THEY SAY IT IS NORMAL WEAR. SO MY QUESTION IS HOW MANY PEOPLE REPLACE THEIR TIRES EVERY YEAR? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170800October 13, 2006
ELECTRICAL SYSTEM
WHEN BRAKING THE CAR FEELS LIKE IT WILL STALL OUT @ AROUND 20 MPH. BROUGHT BACK TO DEALERSHIP. COMPUTER CHIP ISSUE THAT DOES NOT HAVE A SOLUTION YET. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10170582October 11, 2006
ELECTRICAL SYSTEM:IGNITION:MODULE
DEAR SIR, TODAY WHILE DRIVING MY 2003 ENVOY SUV (APPROX 40,000 MILES ON THE OD ) I WAS MAKING A LEFT TURN ONTO A MAJOR HIGHWAY. ABOUT 3/4 WAY THROUGH THE TURN THE CAR ACCELERATED FULL SPEED WITHOUT MY HELP. SINCE THE ROADWAY WAS WET (NOT RAINING AT THE TIME) THE CAR SPED AND SPUN VIOLENTLY TO THE LEFT AND CRASHED INTO THE CONCRETE BARRIER SEPARATING THE FOUR LANE HIGHWAY. WE ( MY WIFE AND I) HIT THE BARRIER WITH A STRONG IMPACT BUT SUFFERED NO SERIOUS INJURY. (WE WERE BELTED) THIS AUTOMOBILE IS USED AS A TOWED VEHICLE AS WE TRAVEL THE COUNTRY IN A MOTORHOME. THE CAR HAS A VARY HEAVY AND STOUT STEEL TOWING BASE PLATE ON THE FRONT. THE BASE PLATE WAS BENT BADLY BUT IT PROTECTED THE CAR FROM SERIOUS DAMAGE I HAVE BEEN DRIVING FOR SOME 42 YEARS WITHOUT EVER HAVING A CHARGEABLE ACCIDENT. I HAVE NEVER EXPERIENCED SUCH A CONDITION. IF THE BARRIER HAD NOT BEEN THERE WE WOULD HAVE COLLIDED WITH CARS IN THE OTHER LANES STOPPED AT THE RED LIGHT. WE REALIZE THAT "SUDDEN ACCELERATION" HAS IN THE PAST BEEN BLAMED ON DRIVERS. I ASSURE YOU THAT THIS CAR TOOK OFF AT FULL THROTTLE AND THIS DRIVER DID NOT TRIGGER SUCH A RESPONSE. CIRCUMSTANCES PREVENTED THIS FROM BEING A MAJOR TA WITH INJURIES. I HAVE NO AXE TO GRIND AND SEEK NO COMPENSATION OF ANY FORM. NOW HOWEVER, I AM WORRIED ABOUT DRIVING THE CAR WITHOUT KNOWING WHAT MAY HAPPEN. THE ACCELERATION STOPPED UPON IMPACT AND I DROVE THE CAR ABOUT A MILE TO MY CAMPSITE WITHOUT FURTHER INCIDENT. PLEASE INFORM ME IF OTHERS HAVE REPORTED THIS CONDITION AND IF THERE IS A PROTOCOL TO INSURE IT WON'T HAPPEN AGAIN. THANK YOU, MICHAEL C. MCCOY. *NM
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10170264October 9, 2006
AIR BAGS:FRONTAL
MY FIANCE WAS DRIVING MY 2004 GMC ENVOY SUV. WHILE DRIVING REPORTED TO BE APPROXIMATELY 40 MPH; THE CAR IN FRONT OF HER SLAMMED ON HER BRAKES, SHE ATTEMPTED TO BRAKE, SWERVED TO THE RIGHT TO AVOID THE CAR IN FRONT OF HER, CRASHING INTO A UTILITY POLE. SHE WAS WEARING HER SEAT BELT. DURING THIS TIME NEITHER THE DRIVER OR PASSENGER SIDE AIRBAG DEPLOYED. SHE WAS TAKEN BY AMBULANCE TREATED FOR SCRAPES & BRUISES, PAIN, MINOR INJURIES, MAJOR INJURIES RULED OUT BY X-RAYS & CT SCANS, THEN RELEASED. I UNDERSTAND THE THEORY " IF A PERSON IS ABLE TO WALK AWAY FROM THE CRASH THE VEHICLE DID IT'S JOB." MY CONCERN WAS NOT MUCH OF A CONCERN UNTIL THE RESPONDING EMT'S, OFFICERS, AND MECHANIC AT THE PLACE WHERE THE CAR IS CURRENTLY STORED ALL VOICED CONCERNS REGARDING THE FACT NO AIRBAG DEPLOYED IN THIS ACCIDENT. I ALSO BECAME CONCERNED AFTER SEEING THE DAMAGE DONE TO THE VEHICLE. WE ARE NOT OFFICIALLY SURE OF THE STATUS OF THE CAR AT THIS TIME AS WE ARE STILL WAITING TO HEAR FROM THE ADJUSTER. HOWEVER, THE MECHANIC & RESPONDING OFFICER BELIEVE IT IS TOTALED. THE ENTIRE FRONT WINDOW SHATTERED, PASSENGER SIDE DOOR IS RIPPED OFF HANGING ON A THREAD, THE ENTIRE FRONT END/GRILL RIPPED OFF, BOTH HEADLIGHTS CRUSHED, THE PASSENGER SIDE HEADLIGHT IS NO LONGER THERE, THE PASSENGER SIDE FRONT TIRE ENTIRELY MISSING ALONG WITH ANYTHING HOLDING IT IN PLACE, THE GLOVE COMPARTMENT IS ALMOST TOUCHING THE FRONT PASSENGER SEAT. THE PASSENGER SEAT WAS PUSHED BACK TOWARD THE BACK SEAT OF THE CAR AS WELL. MY FIANCE WAS ALONE IN THE VEHICLE, THE CONCERN IS IF SHE HADN'T BEEN, WHAT WOULD HAVE HAPPENED TO A PASSENGER...CLEAR SPECULATION , BUT THE AIRBAG MAY HAVE BEEN THE ONLY SAVING GRACE A PASSENGER WOULD HAVE HAD. WE HAVE CONTACTED THE DEALERSHIP, GM, AND CONSUMER AFFAIRS, AND NOW NHTSA WITH THIS CONCERN. THANK YOU FOR TAKING THE TIME TO REVIEW THIS REPORT. *JB
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10169994October 5, 2006
STRUCTURE:BODY:BUMPERS
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS, THE FRONT BUMPER BOUNCED UP AND DOWN, AND FRACTURED THE PLASTIC MOLDING. AFTERWARDS, A RATTLING NOISE CAME FROM THE BUMPER. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THAT WAS THE WAY THE BUMPER WAS DESIGNED. THE MANUFACTURER WAS NOTIFIED. UPDATED 10/25/2006 - *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169597September 29, 2006
ELECTRICAL SYSTEM
THE MPH AND RPM GAUGES NOT WORKING. I CAN BE SITTING AT A STOP LIGHT AND IT SHOWS MY 2004 ENVOY IS GOING 70 MPH. ALSO THE RPM GAUGE WILL SAY 0 RPMS WHEN I AM GOING AT ANY SPEED. WE HAVE REPEATEDLY DISCONNECTED THE POSITIVE CABLE TO RESET THE GAUGES. I AM AFRAID I WILL GET PULLED OVER BECAUSE I HAVE NO IDEA WHAT SPEED I AM GOING. HAS ANYONE ELSE HAD THIS PROBLEM? *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169263September 25, 2006
ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
I DRIVE A 2002 GMC ENVOY AND FOR THE LAST 2&1/2 YEARS DURING THE SUMMER, I USUALLY NOTICE THAT THE FAN SEEMS TO RUN VERY FREQUENTLY. AFTER A FEW MINUTES IT USUALLY STOPS AND I DON'T THINK ABOUT IT AGAIN UNTIL WE RESTART IT. WE'VE TAKEN IT TO TWO DIFFERENT DEALERSHIPS INCLUDING THE ONE WE PURCHASED IT FROM AND THEY TELL US THERE IS NOTHING WRONG WITH THE CAR-IT'S JUST HOT OUTSIDE AND THE ENGINE NEEDS TO BE COOLED BY THE FAN SO IT RUNS LONGER AND LOUDER. TODAY, I TOOK IT IN BECAUSE IT WOULD NOT QUIT RUNNING AND MY CHECK ENGINE LIGHT CAME ON. THEY WANT $700 TO FIX THE FAN CLUTCH WHICH WE'VE BEEN TRYING TO TELL THEM WASN'T OPERATING CORRECTLY THIS WHOLE TIME. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169025September 23, 2006
SEAT BELTS:FRONT:RETRACTOR
I BOUGHT A 2004 GMC ENVOY FROM KNIGHTLINGER MOTORS IN COUDERSPORT PA 3-2004. I STARTED HAVING SEAT BELT MALFUNCTION WITHIN THE FIRST MONTH OF PURCHASE. I KEPT GOING BACK TO THEM WHEN THE DRIVER'S SEAT BELT KEPT LOCKING INTO PLACE. THEY WOULD ASSIST IN UN LOCKING IT. OVER THE LAST TWO YEARS THE SEAT BELT MECHANICS HAVE BEEN REPLACED FOUR TIMES UNSUCCESSFULLY. IT IS NOT RIGHT THAT NOTHING WILL BE DONE TO CORRECT THIS SAFETY ISSUE. EVERY TIME I GET BEHIND THE WHEEL I TAKE A 99% RISK OF INJURY DUE TO THE FACT THAT THE SEAT BELT IS NON FUNCTIONING. IT IS A COME AND GO KIND OF THING. ONE MINUTE IT WORKS THEN THE NEXT WEEK I AM LEFT WITHOUT USAGE. I HAVE FOUR CHILDREN AND MYSELF IN THAT VEHICLE AND YET GMC HAS NOT FIXED THE PROBLEM. I HAVE CONTACTED GMC AND THEY TRIED TO APPEASE ME BY PROVIDING AN EXTENDED WARRANTY. I HAVE BEEN IN CONTACT WITH ON MANY OCCASION DISCUSSING THIS ISSUE AND YET THEY KEEP SAYING THAT THE SEAT BELT NEEDS TO BE REPLACED. ERICA FROM GMC CONSUMER MANAGEMENT AGREED THAT I SHOULD NOT HAVE TO KEEP HAVING SOMETHING REPLACED IF IT IS NOT FIXING THE PROBLEM. THE LAST TIME THIS WAS REPLACED WAS IN JUNE. WITHIN TWO HOURS IT WAS NOT FUNCTIONING CORRECTLY. NOW IT IS BACK. ONE MINUTE I CAN USE MY SEAT BELT AND THEN NEXT TIME I GET IN I DON'T GET TO. I RECENTLY PHONED ERICA AGAIN TO EXPLAIN THAT THIS IS A SAFETY VIOLATION AND THAT SHE NEED TO CONTACT ME SO THAT WE COULD DISCUSS OPTIONS. TO DATE MY PHONE CALLS GO UNANSWERED. THE LAWS DEMAND THAT YOU WEAR A SEAT BELT AT ALL TIMES BUT I CAN NOT DO SO WITH MY GMC. DO I HAVE TO WAIT FOR DEATH BEFORE THIS ISSUE IS TAKEN CARE OF. WINTER IS COMING AND IT IS UNFAIR THAT MY TRUCK WILL SIT IN THE GARAGE ON THE DAYS THAT I FEEL UNSAFE TO TRAVEL WITHOUT A SEAT BELT. WHY DID I SPEND $42000 ON AN AUTOMOBILE THAT WAS SUPPOSE TO KEEP ME SAFE. WHAT I FEEL IS UNFAIR IS THIS BAD TREATMENT. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169129September 23, 2006
VISIBILITY:WINDSHIELD WIPER/WASHER
THERE IS A RECALL ON ERRATIC WIPER OPERATION IN MY 2003 GMC ENVOY. BUT BECAUSE MY VIN NUMBER WASN'T INCLUDED IN THE RECALL, THEY WILL NOT FIX IT. I HAVE TO PAY FOR IT, IF I WANT FIXED. SOMETIMES THE WIPERS DON'T SHUT OFF IF TOO MUCH MOISTURE GETS IN THE WIPER MODULE. SHOULD BE AN OPEN RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10169130September 23, 2006
EQUIPMENT:APPLIANCE:AIR CONDITIONER, ENGINE AND ENGINE COOLING:COOLING SYSTEM
AIR CONDITIONING RUNS HOT- THERE IS A TECHNICAL SERVICE BULLETIN OUT FOR THIS BUT IT NEEDS TO BE AN OPEN RECALL TO BE FIXED--- NEEDS REFLASH FOR CONTROL HEAD-THAT'S WHAT MY MECHANIC SAID. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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