Ford Freestar Complaints

2,533 consumer complaints on file.

#10344891July 23, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
-NO EVENT LEADING TO FAILURE WHILE DRIVING ON HIGHWAY I-75, VAN LOST ABILITY TO ACCELERATE. TACH WOULD SHOW ENGINE WAS REVVING, BUT NO ACCELERATION. WAS ABLE TO GET TO EMERGENCY LANE. COULD NOT MOVE FORWARD OR REVERSE. WAS TOWED TO TRANSMISSION SHOP, FAILURE SO COMPLETE CAR COULD NOT EVEN BE ROAD TESTED. THIS IS A FAILURE OF PRODUCT, NOT OF USER. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10344641July 22, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2007 FORD FREESTAR. WHILE THE CONTACT WAS DRIVING IN REVERSE LESS THAN 5 MPH, THE VEHICLE UNEXPECTEDLY SURGED FORWARD WHEN SHIFTING FROM THE REVERSE GEAR INTO THE DRIVE POSITION. THE BRAKES WERE ENGAGED AND THE VEHICLE STOPPED. THE FAILURE OCCURRED WHENEVER THE GEAR SELECTOR WAS SHIFTED FROM REVERSE GEAR INTO ANY GEAR RANGE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN STATED THAT THE FAILURE WAS RELATED TO THE AIR FILTER. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS IN THE PROCESS OF TAKING THE VEHICLE BACK TO THE AUTHORIZED DEALER FOR FURTHER DIAGNOSIS. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344753July 22, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 65 MPH UP HILL HE HEARD A NOISE AS IF THE VEHICLE WAS IN NEUTRAL GEAR. HE STATED THAT THE VEHICLE LOST POWER. THE CONTACT TOOK THE VEHICLE TO A LOCAL REPAIR SHOP. THE LOCAL REPAIR SHOP STATED THAT THE VEHICLE NEEDED A TRANSMISSION. THE CONTACT STATED THAT FLUID SPILLED ONTO THE MANIFOLD HE STOPPED. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO ANOTHER REPAIR SHOP NEAR HIS HOME. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 75,000. UPDATED 9/22/10 *CN THE CONSUMER STATED A FIRE ERUPTED AND FIRE TRUCKS WERE CALLED TO THE SCENE.. UPDATED 09/24/10
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10344481July 21, 2010
WHEELS:HUB
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT HEARD A LOUD SQUEALING NOISE COMING FROM THE FRONT PASSENGER SIDE WHEEL WHICH OCCURRED ABOUT ONE YEAR AGO. THE STEERING WHEEL HAD TO BE TURNED TO THE LEFT OR RIGHT IN ORDER TO STOP THE NOISE FROM OCCURRING. LAST SUMMER THE DEALER STATED THAT THE WHEEL BEARINGS CAUSED THE FAILURE TO OCCUR AND IT WAS SAFE TO CONTINUE TO DRIVE THE VEHICLE. THE DEALER ALSO CONFIRMED THAT THE WARRANTY WAS NOT VALID. FORD MOTOR COMPANY WAS NOTIFIED ABOUT NHTSA RECALL CAMPAIGN ID NUMBER 04V446000 WHEELS, CAP/COVER/HUB; HOWEVER, HER VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. A DIAGNOSTIC TEST WILL BE PERFORMED BY A LOCAL MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000. THE CURRENT MILEAGE WAS 40,027.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344614July 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2005 FOR FREESTAR. TODAY I PULLED INTO A PARKING LOT AND PUT IT INTO PARK, ENGINE RUNNING. WHEN I TRIED TO LEAVE, NONE OF THE GEARS WOULD ENGAGE. AFTER BEING TOWED TO MY LOCAL REPAIR SHOP, THE MECHANIC DETERMINED THAT THE TRANSMISSION WAS SHOT. [IT WAS ALSO REPORTED TO ME THAT THIS MODEL/YEAR HAS HAD NUMEROUS FAILURES LIKE THIS.] *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344624July 21, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2005 FORD FREESTAR IN THE CITY I LIVE IN. WHEN I REACHED AN INTERSECTION,I STOPPED AND THEN PROCEEDED TO GO THRU WHEN MY VEHICLE STOPPED MOVING RIGHT IN THE MIDDLE OF THE INTERSECTION. I HAD TO GET HELP MOVING IT TO THE SIDE OF THE ROAD. THIS WAS VERY DANGEROUS FOR ME AND MY CHILDREN BECAUSE OF ONCOMING TRAFFIC. I LATER FOUND OUT THAT MY TORQUE CONVERTER HAD WENT. MY VAN ONLY HAD 45,500 MILES ON IT WHEN THIS HAPPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344238July 20, 2010
VEHICLE SPEED CONTROL
TL*THE CONTACT OWNS A 2006 FORD FREESTYLE. WHILE DRIVING OUT OF A PARKING SPACE AT 3 TO 5 MPH THE VEHICLE STALLED. SHE RESTARTED THE VEHICLE THREE TIMES AND IT CONTINUED TO STALL. BEFORE THE VEHICLE STARTED A WRENCH LIKE ICON ILLUMINATED ON THE DASHBOARD. THE CONTACT STATED SHE WAS ABLE TO DRIVE TO HER DESTINATION WITHOUT INCIDENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THE THROTTLE NEEDED TO BE REPLACED. THE DEALER ADVISED HER THAT THE PART WAS ON BACK ORDER. THE ESTIMATED REPAIR COST WAS APPROXIMATELY $800. THE APPROXIMATE FAILURE AND CURRENT MILEAGES WERE 34,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10344048July 19, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR MINIVAN HAD BEEN TRAVELING AT HIGHWAY SPEEDS FOR 1 HR AND 15 MINUTES. SUDDENLY LOST POWER ON A MAJOR INTERSTATE. THE ENGINE WOULD REV BUT WOULD NOT ENGAGE THE TRANSMISSION IN ANY GEAR. THIS HAPPENED ONLY ONCE, NO WARNING, NO ENGINE LIGHT, STRANGE SOUNDS, NO SLIPPAGE OR GRINDING. CAR HAS 103,000 MILES APPROX. TAKEN TO LOCAL MECHANIC WHO STATES COMPLETE REBUILD IS NECESSARY. *TR UPDATED 2/23/11 *CN UPDATED 11/17/2011 *LN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343467July 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAD JUST PULLED UP TO A TRAFFIC LIGHT. WHEN THE LIGHT CHANGED, I TRIED TO GO BUT ALL THE ENGINE DID WAS REV UP. I HAD NO WARNING THAT IT QUIT. I PUT THE SHIFT LEVER IN ALL THE GEARS, BUT NOTHING HAPPENED. IT IS BEING TOWED HOME AS I TYPE THIS. IT ONLY HAS 75,000 MILES ON IT, WITH REGULAR SERVICE THAT IS REQUIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343473July 15, 2010
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS 2007 FORD FREESTAR. THE CONTACT STATED THAT SEVERAL TIMES WHEN HE WOULD SHIFT INTO REVERSE OR DRIVE, THE VEHICLE WOULD ABNORMALLY ACCELERATE WITHOUT WARNING. THE DEALER DIAGNOSED THE FAILURE AS A DEFECTIVE THROTTLE BODY. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 37,000 AND THE CURRENT MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343529July 15, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
HOW LONG WILL IT BE BEFORE NHTSA HOLDS FORD COMPANY RESPONSIBLE FOR THE COSTS OF REPAIRS TO FORD FREESTAR MINIVANS EXPERIENCING TORQUE CONVERTER AND SUBSEQUENT TRANSMISSION DEFECTS. THIS IS A DANGEROUS DEFECT. DO WE NEED TO WAIT UNTIL A CHILD, MOTHER OR FATHER IS KILLED. THIS IS PRIMARILY A FAMILY VEHICLE OR HANDICAPPED ACCESSIBLE VEHICLE, THEREFORE IT IS AN URGENT MATTER, MY DAUGHTERS 2004 FREESTAR LOST GEAR ENGAGEMENT WHILE SHE WAS LEAVING FOR WORK. THANKFULLY SHE WAS ONLY IN THE DRIVEWAY. 2 MILES FURTHER AND SHE WOULD HAVE BEEN ON A MAJOR INTERSTATE AND TRAVELING AT SPEEDS OF 55-65 MPH WITH OTHER VEHICLES. HER VAN SUDDENLY STOPPED MOVING FORWARD, AND INSTEAD THE ENGINE REVVED AS SHE WAS ACCELERATING. THE VAN ROLLED BACKWARD AS IF IN NEUTRAL. WE WERE UNABLE TO ENGAGE ANY GEARS. ONLY PARK ENGAGED. IT WAS TOWED TO A FORD DEALERSHIP FOR DIAGNOSIS. WE WERE TOLD IT NEEDED A NEW TRANSMISSION AND THERE WERE "PIECES" ALL OVER THE INSIDE OF THE TRANSMISSION. THERE WAS NO EXPLANATION AS TO WHAT THOSE PIECES WERE. AFTER READING ALL THE COMPLAINTS ON FREESTAR TORQUE CONVERTERS AND TRANSMISSIONS, I AM CONVINCED THOSE PIECES ARE THE SPLIES FROM THE TORQUE CONVERTER. THERE WERE NO WARNINGS, NO PRIOR OPERATIONAL ISSUES OR PERFORMANCE SYMPTOMS TYPICAL OF TRANSMISSION PROBLEMS - NO SLIPPING, NO SLAMMING. THIS SUDDEN LOSS OF MOMENTUM IS A SERIOUS, LIFE THREATENING PROBLEM. IF IT OCCURS ON A HIGHWAY, THERE IS THE POTENTIAL OF ANOTHER VEHICLE SLAMMING INTO THE BACK OF IT AT A HIGH RATE OF SPEED. FORD NEEDS TO BE RESPONSIBLE FOR THIS DEFECT BY ISSUING AN IMMEDIATE RECALL AND REPLACING ALL TORQUE CONVERTERS AND TRANSMISSIONS ON THESE VEHICLES AND REIMBURSEMENT FOR THOSE ALREADY REPLACED. UNFORTUNATELY UNTIL THE SOURCE OF THE TORQUE CONVERTER PROBLEM IS ADDRESSED, THOSE WHO HAVE ALREADY REPLACED THEM FACE THE POSSIBILITY OF FUTURE FAILURE.THEY ARE BEING REPLACED WITH THE SAME POOR QUALITY PART. STEP UP NHTSA AND ADDRESS THIS IMMEDIATELY WITH FORD BEFORE A LIFE IS LOST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10343237July 14, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THE VEHICLE WOULD NOT SHIFT INTO REVERSE. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO MOVE THE GEAR SHIFT LEVER TO THE REVERSE POSITION AND THEN INTO DRIVE. WHILE IN DRIVE, THE VEHICLE WAS SEVERELY HESITANT TO ACCELERATE. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THE CONTACT WAS INFORMED THAT THE TRANSMISSION WAS DEFECTIVE. THE TRANSMISSION WAS REPLACED AT THE CONTACTS EXPENSE. THE FAILURE AND CURRENT MILEAGES WERE 39,965. UPDATED 10/06/10. *LJ UPDATED 10/08/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342926July 13, 2010
POWER TRAIN
MY NEWLY PURCHASED USED 06 FORD FREESTAR IS MISFIRING. IS STILL UNDER POWERTRAIN WARRANTY. HOW DO I GET FORD TO ACCEPT THIS AS THE PROBLEM AND REPAIR/REPLACE THE PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342775July 12, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WAS DRIVING MY 2005 FORD FREESTAR SEL THROUGH OUR TOWN HAD MADE TWO OR THREE STOPS NO PROBLEM STARTED TO GO THROUGH A LIGHT AND NOTICE IT WAS NOT TAKING THE GAS HAD TO CHANGE LANES TO GET OFF SIDE OF ROAD AND PULL OVER ALMOST GOT HIT BY SIDE AND BACK FROM TRAFFIC THROUGH THE LIGHT HAD TWO OF MY THREE CHILDREN WITH ME NO WARNING AT ALL HAD NOT ACTED UP OR NO LIGHTS CAME ON. I NOTICE THE VEHICLE WAS STILL RUNNING WHEN I PUT IT IN PARK WENT TO PUT BACK IN GEAR BUT NOTICE I WAS NOT HEARING IT GO IN ANY GEAR AND WHEN PRESS GAS IT WOULD JUST REV UP. MY SON UN HOOKED THE BATTERY AND WAITED AND PUT IT BACK ON TO SEE IF IT WAS COMPUTER AND WOULD RESET ITSELF STILL NOTHING. PHONED MY HUSBAND AT WORK AND HE HAD TO LEAVE WORK AND CHECK IT OUT WE WAS RIGHT BESIDE THE FORD DEALER AND THEY SAID IT SOUNDED AS IF IT WAS THE TRANSMISSION. WE HAD IT TOWED TO OUR FATHERS HOME AND CALLED A FORD MECHANIC HE SAID IT WAS IN TRANSMISSION WE FOUND A USED ONE FOR $1100.00 AND TO REBUILT IS BETWEEN $1600.00 AND $2000.00 I HAVE READ ONLINE OVER AND OVER AGAIN SOUNDS JUST LIKE MY STORY. IT IS JUST A MIRACLE THAT SOMEONE HASN'T GOT KILLED OVER THIS WITHOUT ANY WARNING. MY HUSBAND HAS JUST GOT BACK HOURS AT WORK IT HAS BEEN ROUGH THE LAST TWO YEARS AND THEN THIS. WE ARE GOING TO HAVE IT REBUILT DUE TO NOT WANTING TO PAY OUT $1100.00 AND NOT KNOWING HOW LONG IT WILL BE BEFORE IT GOES OUT.THE COMPANY THAT IS REBUILDING OURS SAYS THERE ARE NEW PARTS SO IT MAY LAST LONGER.THEY SAID WE WERE LUCKY WE GOT THE MILES OUT OF OURS THAT WE DID,BUT IT IS DRIVEN BY ME IN A LITTLE TOWN MOST OF MY MILES ARE FROM TAKING MY LITTLE GIRL TO SCHOOL THE LAST FIVE YEARS. FORD NEEDS TO BE RESPONSIBLE FOR THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342501July 11, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE A 2005 FORD FREESTAR WITH APPROXIMATELY 100,000 MILES. IT STARTED HESITATING AND LOSING POWER ABOUT A WEEK OR SO AGO AND THEN YESTERDAY AS I WAS DRIVING, THANKFULLY IN A PARKING LOT IT WOULD NOT GO FORWARD. I HAD IT TOWED TO A LOCAL FORD DEALER AND THEY TELL ME IT'S THE TORQUE CONVERTER. I'VE BEEN READING ALOT TODAY ABOUT SIMILAR PROBLEMS OTHER PEOPLE ARE HAVING WITH THIS VEHICLE. THE DEALER TELLS ME IT WILL COST $1,800.00 TO FIX. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342449July 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING MY DAUGHTERS 2004 FORD FREESTAR IN WET CONDITIONS, ITS LIKE THE TRANSMISSION SLIPPED OUT AND WOULD NO LONGER ENGAGE ANY GEARS. THIS WAS QUITE DANGEROUS AS WE WERE IN RUSH HOUR COASTING TO A STOP ON A BUSY ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342461July 10, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
COMPLETE AND SUDDEN LOSS OF POWER ON 2004 FORD FREESTAR. THIS OCCURRED IN HEAVY TRAFFIC ON INTERSTATE 81 JUST BEFORE CROSSING THE SUSQUEHANNA RIVER BRIDGE IN HARRISBURG, PA. MY WIFE AND INFANT DAUGHTER WERE IN THE FREESTAR. THEY COASTED DOWN AN EXIT RAMP TO A STOP. HAD THE EXIT RAMP NOT BEEN THERE, THEY WOULD HAVE BEEN STALLED IN 3 LANES OF TRAFFIC ON THE BRIDGE. THE FREESTAR WAS FINE UP UNTIL THIS SUDDEN FAILURE. THE VAN WAS TOWED TO A FORD DEALERSHIP IN HARRISBURG AND REPAIRED UNDER THE EXTENDED WARRANTY, WHICH I HAD PURCHASED WITH THE NEW VEHICLE. THE CAUSE OF THE PROBLEM WAS A FAILED TORQUE CONVERTER. THE FREESTAR HAD 78360 MILES AT THE TIME OF THE TORQUE CONVERTER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342148July 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 2005 FORD FREESTAR AND THE TORQUE CONVERTER WENT OUT. IT DOES HAVE OVER 100,000 MILES ON IT. I HAD BEEN RUNNING ERRANDS ALL MORNING AND GOT HOME AND PARKED IT. LATER THAT EVENING WHEN I TRIED TO MOVE IT, IT WOULD NOT GO INTO ANY GEAR. LUCKILY, THIS DID NOT HAPPEN TO ME WHILE DRIVING DOWN A BUSY HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342158July 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 65 MPH THE VEHICLE STALLED AND DRIVEN ONTO THE EMERGENCY LANE. THE VEHICLE WOULD NOT SHIFT OUT OF PARK GEAR. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO STATED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE TORQUE CONVERTER WAS REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 107,000. UPDATED 09/24/10. *LJ UPDATED 09/24/10
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10342343July 9, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE ON HIGHWAY DURING JULY 4TH HOLIDAY WEEKEND. ON OUR WAY OUT OF ST. LOUIS, WE WERE ON A SLIGHT INCLINE DOING 65 WHEN THE RPMS RAMPED UP. CRUISE CONTROL WAS ENGAGED AT THE TIME UNTIL MY HUSBAND TAPED THE BRAKE. ONCE THE CRUISE WAS DISABLED, MY HUSBAND TRIED TO ACCELERATE, WE JUST CONTINUED TO SLOW DOWN. MY HUSBAND IMMEDIATELY PUT THE HAZARD LIGHTS ON AND PROCEEDED TO COAST TO AN OFF RAMP FROM HIGHWAY 61 WHICH IN FACT TURNED OUT TO BE THE ON RAMP FOR I-70. WE PARKED ON THE SIDE OF THE ONRAMP, TURNED THE VAN OFF AND STARTED LOOKING FOR ANSWERS. VAN RUNS BUT IT JUST WAS NOT GOING ANYWHERE. NO WARNING, DUE TO THE COMMOTION WE LOST OUR BEARINGS SO WE DIDN'T KNOW FOR SURE WHERE WE WERE TO TELL THE TOWING COMPANY. WE ENDED UP BEING TOWED TO WENTZVILLE MISSOURI, DUMPED OFF AT A SUPER 8 AND HAD TO WAIT TIL THE FOLLOWING DAY TO RENT A CAR. THE VAN WAS TAKEN TO A TRANSMISSION SHOP IN TOWN. THEY DIDN'T LOOK AT THE VAN UNTIL JULY 6TH, THEY STATED THE TRANSMISSION HAD INTERNAL ISSUES. ONLY OPTION WAS TO REPLACE WITH REFURBISHED FOR $2600. NOW IT'S JULY 9TH, HAD THE VAN TOWED TO OUR HOUSE FOR $500. LOOKING FOR A CHEAPER TRANSMISSION SINCE WE DON'T HAVE THAT KIND OF MONEY LAYING AROUND. NOT SURE YET HOW WE'LL PROCEED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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