Ford Freestar Complaints

2,533 consumer complaints on file.

#10348075August 8, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
STOPPED AT A STOP SIGN, PULLED OUT OF INTERSECTION AND AFTER DRIVING FOR LESS THAN A MINUTE, MY VAN JUST WOULDN'T DO ANYTHING. I WOULD PUSH THE ACCELERATOR, THE ENGINE WOULD REV, BUT THAT VAN WOULDN'T ACCELERATE. SO I COASTED IT TO THE SIDE OF THE ROAD. CALLED SOMEONE TO COME AND HELP ME. WE PUT IT IN NEUTRAL AND PUSHED IT INTO A PARKING LOT AND THAT'S WHERE IT IS NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347919August 7, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WITH MY WIFE AND 3 CHILDREN IN THE VEHICLE, WE WERE DRIVING AT APPROX 70MPH WHEN WE SUDDENLY LOST POWER. RPM'S SPIKED WHEN THE GAS WAS TOUCHED, BUT MOVING FORWARD OR REVERSE IN GEAR WERE NOT POSSIBLE. WE PULLED OVER ON THE SIDE OF A MAJOR INTERSTATE, ARRANGED FOR A TOW, THEN SET FOR A TAXI TO GET MY FAMILY OFF THE HIGHWAY AND TO SAFETY. IT WAS 11:30 PM AND WE HAD TO SPEND A NIGHT IN A HOTEL AFTER THE VAN WAS TOWED TO A DEALERSHIP FOR REVIEW. UPON THEIR OPENING FRIDAY MORNING WE LEARNED THAT THE TORQUE CONVERTER HAD GONE BAD, THAT THIS IS A COMMON FREESTAR PROBLEM, AND THAT THE VEHICLE COULD NOT BE REPAIRED UNTIL MONDAY. RATHER THAN SPEND 3 NIGHTS IN A HOTEL ON TOP OF THE 1 WE ALREADY DID, WE RENTED A CAR AND DROVE THE 3 + HOURS BACK HOME FROM WHERE WE WERE. THE VAN WAS REPAIRED AND WE PICKED IT UP ON MONDAY. MILES AT TIME OF INCIDENT WERE 62,814 AND AS I TYPE THIS - 63,394. TOTAL COST FOR REPAIR, $1803.07, HOTEL $150.93, RENTAL $206.43, TOW $60.00, TAXI $22.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347448August 5, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR (MANUFACTURED JUNE 04) HAD SUDDEN CATASTROPHIC TRANSMISSION FAILURE DUE TO POOR QUALITY PUMP PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347358August 4, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRAVELING WITH MY 3 CHILDREN IN MY FORD FREESTAR 2004 MINIVAN (~70K MILES ON IT) AT FREEWAY SPEEDS AND LOST ALL MOTIVE POWER TO THE WHEELS. ENGINE RUNNING FINE, BUT NO APPARENT CONNECTION TO THE WHEELS- AS IF ENGINE POWER BECAME UNPLUGGED FROM WHEELS. WAS ABLE TO COAST TO SHOULDER AND STOP VEHICLE. TESTED ALL GEARS, NO FORWARD OR REVERSE GEARS TESTED WOULD MOVE THE VEHICLE. NEEDED TO CALL FOR TOW AND RENTAL VEHICLE. FORD DEALERSHIP REMOVED TRANSMISSION ASSEMBLY AND THEY SAID THE FINS OF THE TORQUE CONVERTER HAD STRIPPED OUT AND WOULD NOT PUMP TRANSMISSION FLUID. THEY HAD TO REPLACE THE TORQUE CONVERTER FOR TOTAL COST OF $1400. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10347044August 3, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE TRAVELING AT 15 MPH MAKING A LEFT TURN, THE VEHICLE FAILED TO ACCELERATE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THERE WERE NO PRIOR WARNINGS OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346759August 2, 2010
POWER TRAIN
MY FORD FREESTAR 2004 HAD COMPLETE MOBILITY FAILURE IN INTERSECTION,WAS SAID TO HAVE BAD TRANSMISSION WAS REPLACED PROBLEMS OF MOTOR FAILURE CONTINUED HAD TOWED 10 X'S WITH MY INVESTIGATIONS WE FOUND WATER IN THE PCM REPLACED COMPUTER PROBLEM OF WATER REGAINED MANY ATTEMPTS TO RESEAL WHILE TRANSMISSION REAFFECTED THEN REPLACED THROTTLE SENSOR HAVE SPENT OVER $4000.00 WHILE FORD OFFERS NO COMPENSATION OR HELP EVEN THOU THE PROBLEMS ARE UNDER INVESTIGATION. INEED MY VEHICLE TO GET TO WORK TO MAINTAIN PAYING MY BILLS FORD SHOULD HAVE TO DO SOMETHING FOR ALL OF US AND I WOULD LIKE TO KNOW WHAT MY NEXT STEPS ARE I CANT AFFORD AN ATTORNEY FOR THIS.THEY ARE AWARE OF THE PROBLEMS BUT TAKE NO RESPONSIBILITY FOR THEM.WHEN MY CAR FAILS IT GIVES GREAT DIFFICULTY STEERING AND BRAKING AS IT SHUTS OFF I AM IN FEAR OF MY CHILDREN'S LIVES AND OTHERS DRIVERS WHILE I CONTINUE TO DRIVE THIS VEHICLE AND AN ACCIDENT SHOULD NOT BE THE FORCING HAND FOR FORD MOTOR CORP TO HAVE TO STAND BEHIND THEIR PRODUCT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346779August 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2005 FORD FREESTAR JUST STOPPED ONE DAY WITHOUT ANY WARNING WHILE TRAVELING AT 45 MPH! IT WAS TOWED AND REPAIRED. FORTUNATELY, OUR EXTENDED WARRANTY COVERED THE COST OF THE NEW REBUILT TRANSMISSION AND INSTALLATION OF TORQUE CONVERTER. IT HAD 70,415 MILES AT THE TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346807August 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR-SUDDEN TRANSMISSION FAILURE AT HIGHWAY SPEED. NO PRIOR WARNING, NO KNOCKING OR SOUND, JUST A TOTAL DISENGAGEMENT OF ANY GEARS. VEHICLE STILL RAN BUT COULD NOT ENGAGE ANY GEARS. IT ACTED AS IF IT WERE IN NEUTRAL. THIS HAPPENED ON AN INTERSTATE AND FORTUNATELY I WAS ABLE TO STOP THE VEHICLE PRIOR TO GOING OVER A LONG BRIDGE. AFTER READING ON THE INTERNET, THIS HAS HAPPENED TO COUNTLESS OTHERS AND I FOUND OUT THAT AN INVESTIGATION WAS LAUNCHED OVER A YEAR AGO BY THE NHTSA. MY FAMILY AND I WERE LUCKY THAT I WAS ABLE TO STOP PRIOR TO THE BRIDGE. I THEN HAD TO HAVE THE VEHICLE TOWED ABOUT 40 MILES AND FOUND OUT THIS MORNING THAT IT WAS THE TRANSMISSION CONVERTER AND PUMP SHAFT WHICH WILL COST ABOUT $2,000 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346838August 2, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT WAS DRIVING APPROXIMATELY 58 MPH, WHEN APPLYING THE ACCELERATOR PEDAL THE ENGINE REVVED WITH NO POWER RESPONSE. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER WHERE THE TECHNICIAN INFORMED THAT THE TORQUE CONVERTER ASSEMBLY AND SHAFT PUMP DRIVE WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE FAILURES. THE FAILURE MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346641August 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS TAKING MY FAMILY TO THE BEACH FOR A DAY TRIP AND ONE HOUR IN TO THE RIDE ON A MAJOR HIGHWAY THE TRANSMISSION ON MY 2005 FORD FREESTAR STOPPED WORKING OUT OF NO WHERE! THE ENGINE REVVED UP AND I HAD NO POWER TO THE WHEELS! I WAS ABLE TO GET IT OFF TO THE SIDE OF THE ROAD, BUT FROM THERE IT WOULD NOT MOVE. NO REVERSE NO DRIVE. THIS IS A VERY UNSAFE SITUATION, HAD I GONE THE WAY I WAS GOING TO I WOULD HAVE BEEN ON A INTERSTATE WHICH IS 4 LANES AND I WOULDN'T HAVE HAD A WAY TO GET TO SAFETY! I'VE READ THAT THIS IS HAPPENING TO ALLOT OF THESE VANS! THE PUBLIC NEEDS TO KNOW ABOUT THIS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346693August 1, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILURE, OUT OF THE CLEAR BLUE. NO EARLIER INDICATION. 2004 FORD FREESTAR. 105000 MILES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346458July 31, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR 4.2 ENGINE. TRAVELING DOWN THE HIGHWAY WITH THE KIDS IN THE CAR NO RESPONSE TO THE ACCELERATOR, I WAS PASSING A TRUCK WHICH ALMOST TOOK ME AND THE KIDS COMPLETELY OFF THE ROAD DUE TO THE POWER LOSS. THE TRUCK DRIVER STOPPED TO HELP AND KNEW THERE WAS SOMETHING WRONG. THE TRANSMISSION WENT OUT ENGINE RUNNING GREAT, BUT NO TORQUE. NO DRIVE, REVERSE NOTHING BUT A WINNING SOUND. THE VEHICLE IS AT 79,000 MILES. HAVE NOT GOT IT FIXED YET DUE TO FINANCE. TRUCK DRIVER SAID HE HAD A FREESTAR THAT DID THE SAME THING. WHEN I WENT ONLINE TO SEE IF OTHER PEOPLE HAD THE SAME PROBLEM I READ FOR HOURS. IF SO MANY PEOPLE HAVE THE SAME PROBLEM THERE SHOULD BE A RECALL. STAFF SERGEANT US ARMY ACTIVE DUTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346461July 31, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR TRANSMISSION FAILURE. CAR ONLY HAS 88,000 MI. THERE WAS NO WARNING OF PROBLEMS. MY SON WAS DRIVING ON MAJOR HWY AT 65 MPH WHEN FAILURE OCCURRED. FORTUNATELY WAS ABLE TO ROLL TO STOP ON SHOULDER. CAR NEEDS NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10346541July 31, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
THERE WAS NO EVIDENCE NOR WARNING THAT THE TRANSMISSION WOULD STOP SHIFTING GEARS. I WAS LEAVING HOME HEADING TO WORK WHEN THE VEHICLE SUDDENLY STOPPED ACCELERATING. I WAS ABLE TO PULL OVER TO A SOMEWHAT SAFE LOCATION ONLY TO FIND OUT THAT WHEN I TURNED MY VAN OFF AND THEN BACK ON IT WOULD NOT SHIFT GEARS. IT SOUNDS LIKE ITS STUCK IN NEUTRAL ALL THE TIME. I LIVE IN NORTH TEXAS AND WITH THE TEMP BEING OVER 105 TODAY I WAS JUST A BIT UPSET THAT THIS HAPPENED OUT OF NOWHERE. I HAVE NOT AT THIS TIME HAD A REPAIR MAN LOOK AT IT, BECAUSE I CAN NOT AFFORD ONE. I DID MAKE SURE THAT ALL THE WIRING WAS CONNECTED PROPERLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345836July 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHEN DRIVING AT A LOW SPEED, THE VEHICLE SUDDENLY STALLED COMPLETELY. THE CONTACT WAS ABLE TO RESTART THE VEHICLE UNTIL STALLING A SECOND TIME. IN ADDITION, THE CONTACT STATED THAT WHEN SHIFTING INTO REVERSE, THE VEHICLE WOULD NOT RESPOND. SHE THEN SHIFTED INTO DRIVE AND THE VEHICLE WOULD NOT ACCELERATE BEFORE STALLING A THIRD TIME. SHE WAS ABLE TO RESTART THE VEHICLE AND WHEN SHIFTING INTO NEUTRAL, THERE WAS AN ABNORMAL INCREASE IN ENGINE RPMS. THE VEHICLE WAS TOWED TO A REPAIR FACILITY WHERE THE MECHANIC ADVISED THAT THE TORQUE CONVERTER WOULD NEED TO BE REPLACED. THE MECHANIC ALSO STATED HE WOULD INSPECT THE GEAR SHIFTS FOR ANY FAILURE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345864July 28, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT 25 MPH, THE VEHICLE BEGAN LOSING POWER BUT THE ENGINE DID NOT SHUT OFF. THE CONTACT DEPRESSED THE ACCELERATOR PEDAL AND THERE WAS AN ABNORMAL NOISE. THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TOWED TO THE DEALER WHO STATED THE PROBLEM WAS THE AUTOMATIC TRANSMISSION. THE VEHICLE WAS LEFT WITH THE DEALER WHERE THE CONTACT WAS AWAITING A FORMAL DIAGNOSTIC. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE AND CURRENT MILEAGE WAS 93,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345142July 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE PURCHASED A 2004 FORD FREESTAR LIMITED MINI-VAN WITH 36,000 MILES IN JUNE 2007 FROM THE LOCAL FORD DEALERSHIP. THREE MONTHS LATER WHILE DRIVING ON THE INTERSTATE HEADED FOR VACATION, THE VAN LOST POWER WITHOUT WARNING AND WE COASTED TO A STOP ON THE SHOULDER OF THE HIGHWAY. FORTUNATELY, WE HAD ONLY GOTTEN ABOUT 15 MILES OUTSIDE OF OUR HOME CITY. UNFORTUNATELY, AFTER HAVING THE VEHICLE TOWED TO THE DEALERSHIP WHERE WE PURCHASED THE VAN, WE LEARNED THAT THE TRANSMISSION WENT OUT. OWNED FOR APPROXIMATELY 3 MONTHS, JUST OVER 36,000 MILES, TWO SMALL CHILDREN IN THE VAN TRAVELING AT CLOSE TO 70MPH AND PACKED WITH LUGGAGE FOR A FAMILY VACATION...ALL I CAN SAY IS I WAS VERY DISAPPOINTED. FORD DID PAY FOR HALF THE COST, HOWEVER, I STILL PAID $1,500 OUT OF POCKET TO FIX THE TRANSMISSION, $ FOR TOWING, AND $ TO RENT ANOTHER VAN WHILE THIS ONE WAS BEING FIXED. FORD TOLD ME THAT THE 3 YEAR WARRANTY HAD ALREADY EXPIRED. WE STILL OWN THE VAN AND HAVE HAD MANY OTHER PROBLEMS, OF WHICH SOME ARE STILL NOT FIXED. WE ARE NOW CLOSING IN ON 70,000 MILES AND I'M VERY CONCERNED THAT WE WILL SOON EXPERIENCE ANOTHER TRANSMISSION PROBLEM. I WOULD GET RID OF THIS VEHICLE IN A HEARTBEAT, BUT I'M STILL UPSIDE DOWN AS THIS PURCHASE WILL EASILY GO DOWN AS THE WORST DECISION I WILL MAKE WHEN IT COMES TO BUYING A VEHICLE IN MY LIFETIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345167July 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
FAILURE OF TRANSMISSION OCCURRED AT HIGHWAY SPEED WITH NO WARNING. VEHICLE RPM RAISES WITH NO ACCELERATION AT WHEELS. INITIAL DIAGNOSIS IS TORQUE CONVERTER SPLINES FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345171July 25, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
2005 FORD FREESTAR W/88,000 MILES. HAVE OWNED THIS CAR FOR 2 MONTHS. TRNSMISSION WENT OUT AFTER ACCELERATING CAR STARTED COASTING. NO FIX AS YET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10345035July 24, 2010
POWER TRAIN:AUTOMATIC TRANSMISSION
WE WERE ACCELERATING AFTER A STOP LIGHT, TRAVELING AT APPROX. 25 MPH WHEN THE VEHICLE FAILED TO CONTINUE TO MOVE FORWARD. WE COASTED AND PUT THE VEHICLE INTO PARK IN A LEFT TURN LANE. THE VEHICLE WOULD NOT SHIFT INTO ANY GEAR. WE HAD THE VEHICLE TOWED AND FOUND OUT THAT OUR TRANSMISSION NEEDED TO BE REPLACED. THERE WERE NO WARNING SIGNS OR WARNING LIGHTS IN THE VEHICLE THAT WOULD INDICATE A PROBLEM WITH THE VEHICLE. THE REPAIR SHOP COULD NOT EXPLAIN THE REASON FOR THE MALFUNCTION. OUR TRANSMISSION FLUID WAS CLEAN AND THEY COULD NOT EXPLAIN THE REASON THE TRANSMISSION FAILED. THE VAN ONLY HAD 50,645 MILES AT THE TIME AND IT WAS 4.5 YEARS OLD. WE REPLACED THE TRANSMISSION WITH AN OUT OF POCKET EXPENSE OF $2682.60. THERE WAS NO EXPLANATION FROM FORD MOTOR COMPANY AFTER PHONE CALLS WERE MADE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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