Ford Freestar Complaints

2,533 consumer complaints on file.

#10515565June 6, 2013
ENGINE, POWER TRAIN, ELECTRICAL SYSTEM
AFTER RAIN ALL NIGHT ON WED.6/4/2013 WENT TO TAKE VAN TO PITTSBURGH STARTED HESITATING AND VIBRATING WHILE ON HIGHWAY COULD NOT SPEED UP AND TRIED TO GET IN SLOW LANE LOT OF TRAFFIC ALMOST COLLISION . TRIED TO GO UP SMALL HILL NO POWER VIBRATING TRYING TO STALL, TURNED OFF WOULDN'T STARTFOR 15 MINUTES VERY SCARY. LOOKED ONLINE BULLETIN FOR PCM GETS WET AND CAUSES THIS,SOMEONE COULD HAVE BEEN KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515170June 5, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE TRAVELING 35 MPH, THE VEHICLE FAILED TO ACCELERATE. THE ENGINE WAS STILL RUNNING BUT THE VEHICLE WOULD NOT MOVE. THE CONTACT HAD THE VEHICLE TOWED TO A DEALER AND IT WAS DETERMINED THAT THE TORQUE CONVERTER HAD FAILED. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 170,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514001May 29, 2013
SEATS, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THERE WAS A GAPING HOLE IN THE REAR WHEEL WELL, CAUSING THE THIRD ROAD STRIKER AND LATCH TO FRACTURE. THE FAILURE PREVENTED THE THIRD ROW SEAT FROM LOCKING INTO PLACE. THE VEHICLE WAS TAKEN TO THE DEALER AND REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) HOWEVER, THE TECHNICIAN NOTIFIED THE OWNER THAT THE WATER DAMAGE CAUSED MOLD AND CORROSION TO FORM IN THE QUARTER PANEL, SEAT BELTS, LEFT THIRD ROAD SEAT AND THE CARPET. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT DID NOT OFFER ANY ASSISTANCE SINCE THE ADDITIONAL REPAIRS WERE NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000 AND THE CURRENT MILEAGE WAS 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10514126May 29, 2013
ENGINE, STEERING, ELECTRICAL SYSTEM
WHILE DRIVING MY SON TO SCHOOL, VEHICLE STALLED AT 45 MPH AND ENGINE DIED. GOT VEHICLE STARTED AGAIN, DIED AGAIN, MANAGED TO GET VEHICLE BACK HOME. THIS ISSUE HAS BEEN HAPPENING INTERMITTENTLY EVER SINCE WITH NO WARNING ENGINE WILL DIE WHILE DRIVING VEHICLE. I HAVE BEEN ADVISED BY A MECHANIC THAT THIS IS DUE TO THE PCM GETTING WET REPEATEDLY. AFTER RESEARCHING ISSUE ON-LINE, THIS APPEARS TO BE A DESIGN ISSUE THAT FORD SHOULD ADDRESS IMMEDIATELY BEFORE IT RESULTS IN A FATALITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513894May 28, 2013
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE CHECK ENGINE WARNING LAMP ILLUMINATED. THE CONTACT MENTIONED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT WATER WAS SEEPING INTO THE CONNECTOR AND CAUSING A SHORTAGE HOWEVER, THE TECHNICIAN WAS UNABLE TO PROVIDE A REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 150,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10513211May 23, 2013
SERVICE BRAKES, STEERING, ELECTRICAL SYSTEM
HI I AM [XXX] WAS OUT FRIDAY AT ABOUT 5.30 WHEN MY 2004 FREE STAR VAN STARTED ACTING UP IT CUT OFF 3 TIME RIGHT AT A LIGHT THIS IS [XXX] JUST GOT THE VAN 6 MOS AGO FOR 9,300 AT A FORD DEALER IN LEXINGTON NC .MAYBE GOING TO QUIT BUYING FORD ECT CAR VAN WHAT EVER HAD TO CALL MY DAD TO COME HELP ME THE VAN WOULD NOT RUN OR START BECAUSE OF THE PCM BOX HAD WATER ON IN IT .NOW FORD DON'T WANT TO DO A [XXX] THING BUT MAKE ME PAY MORE MONEY JUST GOT THE VAN FOR 9,300 NOW GOT TO PAY 1,2600 AT A FORD DEALER IN WHITEVILLE NC I DON'T HAVE THE MONEY BUT MY DAD AND BOTHER IS GOING TO PAY FOR IT TO GET FIX THIS TIME MAYBE SALE THE [XXX] 2004 FREE STAR VAN SOON I DON'T WANT TO BUT IF I DON'T SALE IT MAY HAPPEN AGAIN TO ME .FORD NEED TO RECALL THIS [XXX]NOW BEFORE SOMEONE GET KILLED I WHEN DOWN THE ROAD AND COULD NOT CONTROL MY VAN AND NOW I HAVE BRAKES WENT OUT TO ?????LOOK FORD SEND ME MY MONEY BACK 1,12200 TO ME IN WHITEVILLE NC 2872 TO [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10512953May 21, 2013
POWER TRAIN
I BECAME AWARE OF OTHER CUSTOMER COMPLAINTS ABOUT THE TRANSMISSION/PCM RELATED CONCERNS IN 2011 WHEN EXPERIENCING A VIBRATION WHEN SHIFTING FROM 2ND TO 3RD (IT SEEMED) AND RESEARCHED MY VEHICLE AND POSSIBLE RELATED CONCERNS. I ALSO DISCUSSED WITH A LOCAL DEALER AND I FOLLOWED A DEALERS RECOMMENDATION BY HAVING MY TRANSMISSION FLUID CHANGED AS RECOMMENDED TO FORD SPECS. THE VIBRATION SEEMED TO CALM SOMEWHAT. AROUND THIS SAME TIME I NOTICED MY CRUISE CONTROL WOULD WORK ONLY OFF AND ON AT DIFFERENT SPEEDS AND TIMES. NO CHECK ENGINE LIGHT EVER CAME ON. I SENT MY AN EMAIL TO FORD OF CANADA AT WHICH TIME I WAS ADVISED THAT A TORQUE CONVERTER RECALL WAS COMING AND THAT I SHOULD CONTACT THE DEALER. I WAS ADVISED TO WAIT FOR THE FORMAL RECALL WHICH I RECEIVED AND BOOKED MY RECALL AND IT WAS COMPLETED IN APPROXIMATELY LATE 2012. I ALSO HAD ANOTHER RECALL DONE FOR A SEAT CONCERN JUST IN MAY 2013. WHILE DRIVING TO THE US MAY 19TH 2013 AT 100KM/HR MY VEHICLES CRUISE WAS ACTING SUSPICIOUS (HARD SHIFT UP) AND I DISENGAGED IT FOR THIS REASON. I THEN NOTICED MY VEHICLE WAS AT 3000RPMS SO SEEMED TO BE STUCK IN 3RD GEAR OR SOMETHING. IT THEN FAILED (WAS LIKE I WAS IN NEUTRAL) AND I WAS BARELY ABLE TO GET OFF AT AN EXIT AND HAD TO PUSH MY VEHICLE INTO A SPOT AT A SERVICE STATION. I WAS VERY CONCERNED FOR MY SAFETY AND MY FAMILY AT THIS TIME. I WAS IN TOTAL SHOCK THAT THERE WAS NO REAL WARNING AND IF I KNOW IF I WAS IN THE FAST LANE I HATE TO THINK OF THE END RESULT. I CHECKED THE DIPSTICK FOR THE TRANNY AND THERE SEEMED TO BE ENOUGH FLUID HOWEVER SLIGHT AMOUNTS OF SMOKE CAME FROM THE DIPSTICK RESERVOIR. NO SIGNS OF LEAKING BELOW THE VEHICLE WHATSOEVER. IT WAS TOWED TO A FORD DEALER AND I WAS LEFT WITH NO REAL OPTION OTHER THAN REPLACE THE TRANNY FOR $3200. MY HOME DEALER IN CANADA WAS CLOSED FOR THE HOLIDAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512845May 20, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE WOULD NOT ACCELERATE. THE VEHICLE WAS TOWED TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TRANSMISSION AND TORQUE CONVERTER WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10512348May 16, 2013
POWER TRAIN
WAS GOING TO ACCELERATE AND WHEN I DID THE VEHICLE JUST STOPPED GOING, THE VEHICLE DID STAY ON NO LIGHTS NO WARNING I COASTED TO SIDE OF ROAD. STOPPED THEN TRIED TO GO AGAIN AND THE TRANSMISSION WOULD NOT ENGAGE. TRIED ALL THE GEARS AND NOTHING WOULD ENGAGE HAD TO CALL TOW TRUCK TO COME GET IT NOW WAITING ON MECHANIC TO TELL ME WHAT IS GOING ON! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511982May 14, 2013
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE REAR DOOR LATCH WOULD NOT RELEASE FOR THE DOOR TO BE OPENED. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION OF THE REAR DOOR LATCH. THE DEALER WAS UNABLE TO RELEASE THE DOOR LATCH DUE TO EXCESSIVE MOISTURE. THE DEALER ATTEMPTED TO REPAIR THE VEHICLE UNDER NHTSA CAMPAIGN I.D. NUMBER 13V081000 (SEATS) BUT TO NO AVAIL. THE CONTACT HAD TO TAKE THE VEHICLE TO A SECOND DEALER TO HAVE THE VEHICLE REMEDIED PER THE RECALL. THE FAILURE MILEAGE WAS 154,430.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511659May 13, 2013
POWER TRAIN
AS I WAS TURNING THROUGH TRAFFIC TO DRIVE UP A HILL, THE TRANSMISSION STOPPED WORKING AND THE CAR NO LONGER WAS ABLE TO MOVE FORWARD UNDER ITS OWN POWER. I WAS LUCKY ENOUGH TO BE ABLE TO USE THE MOMENTUM I HAD TO GET OUT OF THE WAY OF ONCOMING TRAFFIC. THE TRANSMISSION HAD TO BE REPLACED AT A COST OF 3,500 DOLLARS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511753May 13, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 65 MPH, THE VEHICLE SUDDENLY LOST MOTIVE POWER. THE VEHICLE WAS TOWED TO A DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE TORQUE CONVERTER WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 200,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511761May 13, 2013
WHEELS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 10 MPH, THERE WAS A LOUD NOISE COMING FROM THE FRONT END OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE FRONT HUB, ROTORS, AND WHEEL BEARINGS NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT STATED THAT NHTSA CAMPAIGN NUMBER: 04V446000 (WHEELS) WAS EXPIRED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 54,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511533May 11, 2013
POWER TRAIN, ELECTRICAL SYSTEM
MY VAN WOULD NOT GO IN REVERSE , WHEN IT FINALLY DID IT KEPT DYING . TOOK TO FORD DEALERSHIP THE PROBLEM WAS THE COMPUTER BRAIN COST 1100. 2DAYS LATER THE EXACT SAME THING. THE PROBLEM IS SUDDEN LEAVING U STRANDED WITH NO WARNINGS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511066May 8, 2013
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, IT APPEARED THAT THE AUDIO SYSTEM HAD BEEN RESET. THE CONTACT ALSO STATED THAT THE REVERSE INDICATORS FAILED AND THE PASSENGER SIDE AIR BAG LIGHT ILLUMINATED. THE CONTACT ALSO MENTIONED THAT AFTER OPENING THE LIFT GATE, THE VEHICLE WOULD NOT START IMMEDIATELY AND THE BRAKE LIGHT ILLUMINATED ERRONEOUSLY. THE CONTACT TOOK THE VEHICLE TO A DEALER AND WAS INFORMED THAT IT WAS PROBABLY AN ELECTRICAL PROBLEM. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10511028May 7, 2013
POWER TRAIN
PULLED INTO PARKING LOT AT WORK, THEN THE ENGINE REVVED UP AS IF IT WAS IN NEUTRAL AND TRANSMISSION WOULD NOT ENGAGE. HAD TO COAST TO PARKING SPOT. IF THIS WOULD'VE HAPPENED MOMENTS EARLIER I WOULD'VE BEEN TRAVELING DOWN THE HIGHWAY AT 75MPH IN TRAFFIC AND COULD HAVE CAUSED A VERY SERIOUS WRECK. I HAVE LEARNED SINCE THIS INCIDENT THE 2004 AND 2005 MODELS WERE RECALLED FOR THIS EXACT ISSUE, THE MANUFACTURER DATE ON MY FREESTAR IS OCT. 2005, SO WHY HAS THE 2006 MODELS NOT BEEN RECALLED WHEN THEY HAVE THE SAME TORQUE CONVERTERS WITH THE SAME ISSUE AS THE 2004-2005 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510741May 6, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT AFTER STARTING THE VEHICLE HE WAS UNABLE TO SHIFT OUT OF PARK. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 152,000 AND THE CURRENT MILEAGE WAS 158,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510742May 6, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION WOULD SPORADICALLY SLIP AND THE VEHICLE WOULD STALL SPORADICALLY. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN) AND TOOK THE VEHICLE TO THE DEALER FOR THE FULFILLMENT OF THE RECALL SERVICE. THE TORQUE CONVERTER WAS REPLACED HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE DEALER STATED THAT THE TRANSMISSION FLUID WAS BURNED AND THE GEARS WERE AFFECTED BY THE FAILURE. THE VEHICLE WAS NOT REPAIRED A SECOND TIME TO CORRECT THE INITIAL FAILURE. THE CURRENT MILEAGE WAS 170,000 AND THE FAILURE MILEAGE WAS UNKNOWN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510764May 6, 2013
POWER TRAIN
MAY 4, 2013 , 2006 FORD FREESTAR W/ 87,785 MI. STOPPED MOVING IN INTERSECTION WITH CHILDREN IN VAN.ALL GEARS ACTED LIKE NEUTRAL EXCEPT PARK. 2 1/2 HRS FROM HOME. WIFE HAD TO CALL CARMEL, IN POLICE DEPT. FOR ASSISTANCE TO MOVE OUT OF INTERSECTION FOR HER & CHILDREN'S SAFETY. FORD IS AWARE OF THIS ISSUE, HAD RECALLS ON 04-05 FREESTARS, MANY COMPLAINTS ON 06 ALSO, NO RECALL. LOCAL MECHANIC DIAGNOSED IT AS EITHER TORQUE CONVERTER FAILURE OR PCM, BOTH WELL KNOWN ISSUES ON THIS CAR. BUILD DATE ON FREESTAR IS 12/05. WE HAD TO PAY $400 TO HAVE IT TOWED HOME.. THIS ISSUES DEMANDS A RECALL BEFORE SOMEONE IS SERIOUSLY INJURED OR DIES. NO WARNING BEFORE THIS HAPPENED.. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10510765May 6, 2013
VISIBILITY
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT THE WINDSHIELD WIPER MOTOR FAILED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND WAS TOLD THIS WAS A COMMON FAILURE. THE VEHICLE WAS REPAIRED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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