Ford Freestar Complaints

2,533 consumer complaints on file.

#10522545July 1, 2013
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
AFTER HEAVY RAIN THE VAN BEGAN TO MISFIRE AND SHAKE. CHECK ENGINE LIGHT CAME ON. 2 DAYS LATER IT WENT OUT AFTER DRYING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521355June 24, 2013
POWER TRAIN
TRANSMISSION FAILED WITH NO SIGNS. I AM PREGNANT AND HAD MY 3 OTHER CHILDREN WITH ME. CHECKED ONLINE AND FOUND OUT THAT FORD IS USING A FAULTY TORQUE CONVERTER/TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521384June 24, 2013
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
WHILE MY HUSBAND WAS ON HIS WAY HOME FROM WORK HE CAME UPON A RED LIGHT. WHEN THE LIGHT TURNED GREEN AGAIN HE ATTEMPTED TO ACCELERATE BUT THE VAN WOULD NOT MOVE. HE TURNED THE IGNITION OFF AND THEN ON AGAIN AND THE VAN STILL WOULD NOT MOVE. ALL OF THIS OCCURRED WITHOUT ANY WARNING, NO LIGHTS FLASHING OR ANY KIND OF UNUSUAL SOUNDS. AFTER HAVING IT TOWED TO THE DEALER WE PURCHASED THE VEHICLE FROM WE WERE TOLD THAT THE VAN HAD AN ELECTRICAL PROBLEM THAT NEEDED TO BE HANDLED AT THE FORD DEALER. NOW WHAT I HAVE BEEN TOLD IS THAT THE ELECTRONIC COMPUTER MODULE WAS THE PROBLEM AND NEEDED TO BE REPLACED. THIS REPAIR COST US $1200 DOLLARS AFTER HAVING THE VAN FOR JUST UNDER FIVE MONTHS. WE ARE PAYING CLOSE TO $13,000 FOR THIS VAN AND WERE NOT ABLE TO DRIVE IT SAFELY FOR AT LEAST SIX MONTHS WITHOUT REPAIR. SOMEONE SHOULD PROTECT THE CONSUMER A LITTLE BETTER THAN THEY ARE. THIS IS DEVASTATING FOR MY FAMILY CONSIDERING THIS IS OUR FIRST VEHICLE AND WE ARE STILL INEXPERIENCED WITH THE WAS DEALERS PREY ON THEIR POTENTIAL CUSTOMERS, FORD SHOULD BE ASHAMED OF HOW THEY TREAT THE PEOPLE WHO ARE THE ONE'S WHO KEEP THEM IN BUSINESS. I THINK PEOPLE SHOULD TAKE A STAND TO REFRAIN FROM PURCHASING FORD VEHICLES UNTIL THEY TAKE CONSUMER SAFETY SERIOUSLY. THERE SHOULD ALSO BE A LAW WHICH STATES THAT ANY USED CAR DEALER DISCLOSE RECALL INFORMATION TO THE POTENTIAL BUYER BEFORE A CONTRACT IS ENTERED INTO. THE TYPE OF PROBLEM THAT WE HAVE COULD HAVE ENDED IN SERIOUS INJURY OR DEATH HAD THIS HAPPENED ON THE HIGHWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521546June 24, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE ENGINE RPMS RACED AS THE VEHICLE BEGAN TO DECELERATE INDEPENDENTLY BEFORE STALLING. THE VEHICLE WAS TOWED TO THE DEALER WHERE THE TORQUE CONVERTER WAS REPLACED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN). THE FAILURE WAS NOT CORRECTED AND THE VEHICLE REMAINED INOPERABLE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGE WAS 127,857.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521577June 24, 2013
POWER TRAIN, ENGINE
THE TRANSMISSION IS SLIPPING IN AND OUT AND VERY SLUGGISH AND NO POWER, BACKFIRING AND SMELLS VERY STRONG OF GAS FUMES. HAS BEEN GOING ON FOR A FEW WEEKS. I WAS DRIVING ON THE HIGHWAY AND IT SLIPPED OUT OF DRIVE AND LOST POWER. I HAD TO SLOW MYSELF DOWN AT A PACE TO TURN THE VAN INTO A SAFE AREA OFF THE HIGHWAY I WAS TRAVELING AT THE SPEED OF 60..VERY SCARY ...THE VAN WOULD NOT MOVE. I HAD THE VAN TOWED BY A FRIEND AT THE COST OF $65.00 (HE SAVED ME A LOT OF MONEY ) WHICH WAS NOT OFFERED BACK TO ME FROM THE DEALERSHIP.... I DIDN'T KNOW ABT THE RECALL OR THE PCM PROBLEM UNTIL I WAS LOOKING FOR INFO ON YTUBE..I CALLED MY DEALER WHERE I HAD BOUGHT THE VAN( AND IT IS PAID FOR) WHEN I TALKED WITH AN ADVISOR HE SAID FOR ME TO HAVE IT TOWED TO THE DEALERSHIP AND THEY WOULD LOOK AT IT. I REFUSED TO PAY FOR THE TOW (THEY DID DO THAT AT LEAST) HE CALLED ME AND SAID THAT THE TORQUE CONVERTER WAS UNDER A RECALL AND THEY WOULD REPLACE THAT PART...3 DAYS LATER I WENT TO PICK THE VAN UP AND IT STILL WASN'T DRIVING RIGHT. STILL LOOSING POWER AND GAS SMELL AND IT FELT AS IF THE TRANSMISSION WAS SLIPPING STILL. IT WAS A SATURDAY AND THE LADY HELPING ME KNEW NOTHING COULDN'T EVEN FIND MY PAPERWORK AND HAD TO CALL THE ADVISOR. SHE SAID TO CALL HIM BACK ON MONDAY SO NEEDLESS TO SAY I TRIED TO DRIVE THE VAN AND IT JUST WASN'T DRIVABLE SO I PARKED IT.. WAS AFRAID IT MIGHT DO MORE DAMAGE IF I DIDN'T. ON MONDAY I CALLED AND SPOKE TO THE ADVISOR AND HE INFORMED ME THAT THEY ONLY DID THE RECALL PART AS I HAD REQUESTED TO BE DONE. HE ALSO SAID THE TECH TOLD HIM THAT THE VAN NEEDED A LOT OF WORK. I IN RETURN ASK WHY THEY DIDN'T CHECK OUT ALL OF THE PROBLEMS AND HIS ANSWER WAS WE DID THE RECALL AND THAT'S ALL WE CAN DO UNLESS I WANTED TO PAY $100.00 FOR A DIAGNOSTIC .SO NEEDLESS TO SAY MY VAN SITS UNTIL I CAN PAY OR FORD DOES SOMETHING TO MAKE THIS RIGHT. THE BALL IS N YOUR PARK FORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521242June 23, 2013
POWER TRAIN
I AM HAVING TRANSMISSION ISSUES WITH HIGH REVVING, SOFT SHIFTING AND WHAT FEELS LIKE SLIPPING. AND THEN TODAY WHEN I DROVE THE VAN THERE WAS SMOKE COMING OUT FROM UNDER THE DASH BOARD ALONG WITH THE OTHER ISSUES. AFTER DOING SOME RESEARCH ON LINE IT SEEMS AS THOUGH IT IS THE CONTROL MODULE AND AS IT GETS WET THINGS START TO GO WRONG WITH THE VAN. THE DESIGN IS FAULTY AND NEEDS TO BE FIXED AS WATER GETS INTO THE MODULE AND THE CONNECTOR. I HAVE INCLUDED A VIDEO LINK FROM YOUTUBE FOR YOU TO LOOK OVER REGARDING THIS PROBLEM AND HOW BAD DESIGN IS LEADING TO ALL THESE SMALL COMPLAINTS AND PROBLEMS. I AM TAKING THE VAN TO MY LOCAL DEALER OR SHOP TO SEE IF THIS COULD BE THE CAUSE OF MY PROBLEMS. THIS IS THE YOUTUBE VIDEO LINK HTTP://WWW.YOUTUBE.COM/WATCH?V=LHJEVBMUXJW *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521030June 21, 2013
POWER TRAIN, ENGINE
PURCHASED CAR IN NOV 08. IN DEC 09 HAD TRANSMISSION REBUILT (REMANUFACTURED BY FORD) IN JUNE OF 2013 NEEDS TRANSMISSION AGAIN!! WENT IN TO FORD DEALERSHIP AND ASKED FOR ALL PAPERWORK. FOUND OUT THIS WILL BE THE 4TH TOTAL TRANSMISSION IN THE LIFE OF MY VERY WELL MAINTAINED CAR! WARRANTY HISTORY STATED NOV 07 OVERHAULED TRANSMISSION 43085 MI DEC 09 REBUILT REMANUFACTURED TRANSMISSION 64858 MI JUNE 2013 TORQUE CONVERTER RECALL DONE 88658 MI DEALERSHIP CALLED FORD RECALL LINE, DID NOT FIX NEUTRALIZING PROBLEM WITH TRANSMISSION. FORD STATED IT MUST BE AN INTERNAL TRANSMISSION PROBLEM NOT COVERED BY RECALL. SO I CALLED FORD MOTOR COMPANY AND THEY WILL NOT DO ANYTHING!!!!!! RECALL THE UNSAFE BAD TRANSMISSIONS MADE BY FORD MOTOR COMPANY!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521123June 21, 2013
POWER TRAIN
WHILE DRIVING IN TRAFFIC, POWER TO THE WHEELS WAS DISCONNECTED AND THE ENGINE REVVED. CAR ACTED AS THOUGH IT WAS OUT OF GEAR. AFTER COASTING OFF THE ROADWAY, VEHICLE WOULD NOT ENGAGE IN GEAR. THERE WAS NO PRIOR WARNING OR ISSUE. TOOK THE CAR TO A MECHANIC WHO CHANGED THE TORQUE CONVERTER - PROBLEM SOLVED. WE ARE SURPRISED THIS WAS NOT COVERED UNDER THE RECALL FOR 2004-2005 VEHICLES AS IT SEEMS TO BE THE SAME ISSUE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520296June 19, 2013
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
2005 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TRANSMISSION FAILURE RECALL NOTICE. *SMD THE CONSUMER STATED IN NOVEMBER 2010, THE TRANSMISSION FAILED, WITH NO SYMPTOMS OF FAILURE. THE TRANSMISSION WAS REPLACED. IN AUGUST 2012, THE TORQUE CONVERTER WAS REPLACED. THE CONSUMER BELIEVED ONLY THE TORQUE CONVERTER SHOULD HAVE BEEN REPLACED IN 2010, AND NOT THE ENTIRE TRANSMISSION. THE CONSUMER IS SEEKING REIMBURSEMENT FOR THE TRANSMISSION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520339June 18, 2013
STRUCTURE:BODY, SUSPENSION
I HAD MY VEHICLE TO THE FORD DEALERSHIP ON A RECALL FOR THE THIRD ROW LATCH/CORROSION ISSUE. WHILE IN THE PROCESS OF DOING THE REPAIR, THE SERVICE DEPT. FOUND MASSIVE UNDERCARRIAGE CORROSION, IN WHICH OTHER PARTS OF MY CAR WERE DISINTEGRATING & FALLING APART, SUCH AS THE STARTER AND THE ENGINE MOUNTS, AS WELL AS PARTS OF MY EXHAUST SYSTEM. WHILE MY CAR WAS ON THE PREMISES THERE WERE ALSO TWO OTHER FREESTARS WITH SIMILAR AMOUNTS OF MASSIVE CORROSION ON THE BODY OF THE VEHICLE, PARTICULARLY ALL OF THE DOORS. MY VEHICLE IS ONLY 9 YEARS OLD AND HAS BEEN TAKEN CARE OF WITH REGULAR MAINTENANCE AND SHOULD NOT LOOK 20 YEARS OLD WITH THE CORROSION THAT IT HAS ACCUMULATED. I ALSO HAVE A LARGE, VISIBLE CRACK IN MY WHEEL WELL IN THE REAR PASSENGER AREA CAUSED BY CORROSION AND MY VEHICLE MAY NOT PASS INSPECTION. I HAVE BEEN IN TOUCH WITH FORD MOTOR CO. AND THEY SEEMED ONLY CASUALLY INTERESTED, BUT DID GIVE ME A CASE FILE # [XXX]. THEY REPORT THAT THERE IS CURRENTLY NO RECALL ON ANY OF THE PERIPHERAL CORROSION PROBLEMS AND COULD NOT GUARANTEE THAT THERE WOULD BE A RECALL ON THIS. THE SUPERVISOR AT THE DEALERSHIP EXPRESSED TO ME THAT HE HAS SEEN AT LEAST 6-8 OTHER FREESTARS WITH THE SAME CORROSION IN THE SAME PLACES. MY CAR IS ROTTING FROM THE INSIDE...PRESENTLY WHEN IT RAINS, MY FRONT PASSENGER DOOR ACCUMULATES WATER INSIDE, WHICH EVENTUALLY DRAINS ITSELF OUT THROUGH THE CORROSION UNDERNEATH THAT PANEL. PLEASE HELP ME TO FORCE A RECALL ON THIS ISSUE SO THAT I CAN GET MY CAR REPAIRED IN AN APPROPRIATE MANNER AND FEEL SAFE IN DRIVING WITHOUT WORRYING THAT MY VEHICLE WILL DISINTEGRATE UNDERNEATH ME FROM THIS MASSIVE CORROSION PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520447June 18, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THERE WAS A SUDDEN LOSS OF MOTIVE POWER WITH NO WARNING. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER AND THE TRANSMISSION PUMP NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) BUT THE REPAIRS DID NOT INCLUDE THE TRANSMISSION PUMP. THE VEHICLE WAS REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 126,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520164June 17, 2013
ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD FREE STAR. THE CONTACT STATED THAT WHILE DRIVING 25 MPH, THE VEHICLE VIBRATED AND FAILED TO ACCELERATE WITH THE ILLUMINATION OF THE CHECK ENGINE LIGHT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 151,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520170June 17, 2013
ENGINE, ELECTRICAL SYSTEM
I WAS DRIVING ON A CITY STREET WHEN MY ENGINE LIGHT BEGAN FLASHING/BLINKING. I WAS HAVING TROUBLE WITH VAN MAKING WEIRD SOUNDS AND VIBRATIONS. I IMMEDIATELY PULLED OVER. JUST HAD TRANNY RECALL WORK DONE, SAME LIGHT ON. I CALLED FORD-THEY SAID IT WAS A MISS AND I SHOULD BRING IT IN. I WAS TOO AFRAID TO DRIVE THAT FAR, AND I HAVE NO $ FOR A TOW OR FIX. WAS TOLD BY MECH FRIEND THAT IT COULD BE ANY OF MANY SENSORS AND I'D HAVE TO TRIAL AND ERROR TO FIND IT. THIS IS NOT THE FIRST TIME THIS HAS HAPPENED TO ME, AND IT SEEMS TO BE WORSE WHEN IT HAS RAINED OR IS VERY DAMP OUT. IT VIBRATES, SHAKES, AND SOUNDS LIKE THE ENGINE IS NOT RIGHT. ALSO I HAVE NO GET UP AND GO, IT WANTS TO STALL OUT EVERY TIME I TRY TO ACCELERATE, AND I HAD A NEAR ACCIDENT ONCE. SEEMS TO BE WORSE ON HILLS OR ANY INCLINES. NOT A HAPPY FORD CUSTOMER-AGAIN. THESE PROBLEMS HAVE BEEN ON-GOING FOR THE LAST SIX MONTHS OR SO. ANYTHING OVER 25MPH AND THE VAN "SHIMMIES" REALLY BAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10520037June 16, 2013
STEERING, SUSPENSION
BOUGHT THIS VAN AT 37106 MILES. VAN SERVICED FOR STEERING RACK, STRUTS, SWAYBAR LINKS AND SPRINGS AT APPROX 68000 MILES. THE STEERING RACK NEEDED TO BE REPLACED TWICE. SPENT OVER $2000. MILES NOW ARE 70015 AND STEERING PROBLEMS HAVE RESURFACED. I HAD A DODGE CARAVAN THAT GAVE ME OVER 86000 MILES WITH MINIMAL REPAIRS. I WILL NEVER PURCHASE A FORD PRODUCT AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519764June 14, 2013
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE AIR CONDITIONING WOULD NOT COOL THE INSIDE OF THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THE DEALER ADDED FREON, BUT IT DID NOT CORRECT THE PROBLEM. THE DEALER ALSO STATED THAT THE COMPRESSOR WAS OPERATING PROPERLY. THE CONTACT STATED THAT THE AIR CONDITIONING DID NOT SEEM TO TRULY START WORKING UNTIL THE VEHICLE SPEED WAS AT 40 MPH AND ABOVE. THE VEHICLE WAS NOT FURTHER REPAIRED.THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS UNKNOWN, BUT THE CURRENT MILEAGE WAS 140,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519884June 14, 2013
POWER TRAIN, ELECTRICAL SYSTEM
RECENTLY HAD THE TRANSMISSION TORQUE CONVERTER CHANGED UNDER RECALL. TODAY IT WAS RUNNING ROUGH, AND WOULD STALL OUT. IT WAS A DANGEROUS SITUATION AS I WAS IN HEAVY TRAFFIC AT THE TIME. IT SEEMS THAT THIS PROBLEM. HAS HAPPENED TO MANY OTHER OWNERS OF THE SAME CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519447June 12, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED AND REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN). HOWEVER, AFTER THE REPAIR WAS PERFORMED THE VEHICLE WOULD NOT ACCELERATE AND STALLED SPORADICALLY. THE CONTACT STATED THAT PRIOR TO THE RECALL REPAIR HE HAD NOT EXPERIENCED A FAILURE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE THE TECHNICIAN FOUND THAT THE PCM WOULD HAVE TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 79,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10516191June 11, 2013
POWER TRAIN
WHILE DRIVING ON HIGHWAY 11/70 IN KNOXVILLE TENNESSEE, TRAVELING WEST MY WIFE LOST PROPULSION AND HAD TO COAST INTO A PARKING LOT. ENGINE IS FINE, TRANSMISSION DOES NOT PROVIDE POWER TO WHEELS. THIS HAPPENED SUDDENLY AND WITHOUT WARNING. WE HAVE NOT HAD ANY WARNINGS THAT ANYTHING WAS GOING WRONG WITH THE VEHICLE. I REALIZE THAT THERE IS A RECALL FOR THIS MODEL FOR THE YEARS 04, AND 05, FOR THE TRANSMISSION. MY FAILURE SYMPTOM IS CONSISTENT WITH THE FAILURE DESCRIBED FOR THE 04, 05 RECALL. THANK YOU, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10519284June 10, 2013
POWER TRAIN
I WAS DRIVING APPROXIMATELY 25 MPH ON A SIDE STREET WHEN THE CAR LOST POWER TO THE POWER TRAIN. THE CHECK ENGINE LIGHT CAME ON BEFORE LOSING POWER. THE ENGINE DID NOT STALL AND AS I PRESSED THE ACCELERATOR, I COULD HEAR THE ENGINE REVVING. IT WAS IF THE CAR WAS IN NEUTRAL. I STEERED THE CAR TO THE SIDE OF THE ROAD AND STOPPED IT. I TURNED IT OFF AND RESTARTED IT TO SEE IF I COULD GET IT TO OPERATE IN GEAR. AGAIN, THE CARD TURNED OVER BUT THERE WAS NO POWER IN DRIVE OR REVERSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10515484June 6, 2013
STEERING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE STEERING WHEEL BECAME INCREASINGLY DIFFICULT AS THE VEHICLE ABNORMALLY PULLED TO THE RIGHT. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSIS AND THE CONTACT WAS INFORMED THAT THERE WAS PROBABLY SOMETHING WRONG WITH THE FRONT END SUSPENSION. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 174,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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