Ford Freestar Complaints

2,533 consumer complaints on file.

#10578914April 10, 2014
ELECTRICAL SYSTEM
I HAVE HAD AN ISSUE WITH IT DYING AND STALLING OUT AND NOT WANTING TO MOVE.... AFTER 3 TRIPS IN A MONTH TO THE DEALERSHIP THEY FINALLY FOUND THE PROBLEM, IT WAS THE PCM MODULE..... I CALLED FORD MOTOR COMPANY AND INFORMED THEM THAT AFTER DOING RESEARCH ONLINE THAT I HAVE NOTICED THAT THIS IS A MAJOR ISSUE WITH MANY OWNERS..... THEY SAID THAT IF ENOUGH PEOPLE CALL IN AND INFORM IT WILL GET ADDRESSED BY NHTSA...SO IF YOU ARE HAVING THIS PROBLEM OR HAVE HAD IT PLEASE CALL IN. KEEP YOUR RECEIPTS FOR ANY REPAIRS DONE DUE TO THIS AND IF THERE IS A RECALL AND HOPEFULLY IT WILL BE BEFORE SOMEONE DIES DUE TO IT. WE WILL BE REIMBURSED FOR OUR REPAIR COSTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576638April 7, 2014
POWER TRAIN
2004 FORD FREESTAR. CONSUMER WRITES IN REGARDS TO TRANSMISSION TORQUE CONVERTER RECALL NOTICE. *SMD THE CONSUMER STATED PRIOR TO THE RECALL, THE TORQUE CONVERTER FAILED. THE REPAIR COST WAS $1,180.83. THE CONSUMER REQUESTED REIMBURSEMENT. THE CONSUMER ASKED THE DEALER WAS THE PART INSTALLED DEFECTIVE, AND HE STATED IT PROBABLY WAS. THE CONSUMER RECEIVED A REFUND CHECK. HOWEVER, HE WAS CONCERNED ABOUT THE PART BEING DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578138April 7, 2014
SEATS
I HAVE A 2004 FORD FREESTAR THAT HAS THIS EXACT PROBLEM 13V081000. I CALLED THE DEALER AND SINCE I'M IN KANSAS THEY WILL NOT TAKE CARE OF THE REPAIRS. I HAVE PHOTOS AND THIS IS EXACTLY WHAT IS DESCRIBED IN THE RECALL. MY BACK SEAT CANNOT LOCK FORWARD. THIS IS A SAFETY ISSUE. CAN YOU PLEASE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577745April 6, 2014
STRUCTURE, ELECTRICAL SYSTEM
DRIVING AT APPROXIMATELY 35MPH THE VEHICLE STARTED STALLING OUT AND WOULD NOT SHIFT PROPERLY. FORTUNATELY WAS ABLE TO SAFELY COAST TO SIDE OF ROAD. HAD VEHICLE TOWED TO CONWAY FORD IN CONWAY, SC. NEEDED NEW POWER CONTROL MODULAR (PCM) DUE TO WATER LEAKING THROUGH WINDSHIELD COWLING AND SHORTING OUT CONNECTIONS TO PCM. CREATED A POTENTIALLY DANGEROUS SITUATION WITH VEHICLE STALLING OUT WHILE IN MOTION. RESEARCH HAS REVEALED THIS TO BE A VERY COMMON PROBLEM WITH THIS VEHICLE THAT IS A SAFETY HAZARD THAT NEEDS TO BE ADDRESSED BY FORD MOTOR COMPANY WITH A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577582April 5, 2014
ENGINE
WHEN IT RAINS IT STARTS SHAKING AND SMELLS LIKE IT'S BURNING. IT DOES IT EVERY TIME IT RAINS AND IT'S GETTING WORSE. IT TAKES LONGER TO DRY AND TO RECOVER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577384April 4, 2014
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THERE WAS A SUDDEN LOSS OF ENGINE POWER AND THE MIL ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 95,000 AND THE CURRENT MILEAGE WAS 104,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576756April 2, 2014
SERVICE BRAKES
I WAS AT A COMPLETE STOP AT ELKHORN/WATT. I WAS HIT BY THE BACK WITH A FORD FREESTAR VAN, 1 ADULT DRIVING WITH 2 KIDS IN THE BACK. I GOT OUT OF MY CAR WALKED HALF TO THE BACK AND TOLD HIM TO PULL OVER AT MCDONALD'S. WE WAVED AND SHAKE HIS HEAD. I WOULD ASSUME HE WAS GOING TO PULL OVER. GREEN LIGHT HIT, CARS STARTED TO MOVE AND I TURNED ON MY BLINKER AND GO OVER TO THE MIDDLE LANE. FORD VAN DRIVER KEPT DRIVING, I NOTICED HE WASN'T GETTING OVER SO I GOT BACK INTO THE FAST LANE AND FOLLOWED HIM. FORD VAN AT THAT POINT RAN A RED LIGHT, I WAITED UNTIL LIGHT TURNED GREEN WHICH WAS A SECOND LATER. DROVE THRU RESIDENTIAL AREA, BLOWING OFF STOP SIGNS. (X4). I WAS HONKING MY HORN TO GET HIS ATTENTION AND WAVING HIM DOWN TO PULL OVER. NO RESPONSE. FORD VAN DROVE ALL THE WAY HOME. I PARKED RIGHT BEHIND HIM IN A DRIVE WAY, SO HE COULD GET OUT. WHEN I GOT OUT OF MY CAR, HE WAS YELLING AT THE KIDS TO RUN INSIDE. I WALKED UP TO HIM AT THE POINT AND SAID YOU HIT ME AND I ASKED YOU TO STOP AT THE MCDONALD'S AND YOU KEPT DRIVING. HE KEPT YELLING AT ME SAYING HE DIDN'T HIT ME THAT HE HAD TO SLAM ON HIS BRAKES. WOULDN'T GIVE ME INSURANCE CARD CAUSE HE SAID THERE WAS NO DAMAGE TO REPORT. I TOLD HIM THAT WAS NOT THE POINT, HE RAN FROM AN ACCIDENT WITH KIDS IN THE CAR. HE WOULDN'T GIVE ME HIS INS CARD UNTIL I TOLD HIM I WAS CALLING THE POLICE. MY CONCERNS: RAN FROM THE ACCIDENT RAN THRU A RED LIGHT / STOP SIGNS (WITH KIDS IN CAR) NOT SURE IF HE HAS CURRENT DRIVER LICENSES. INSURANCE CARD SHOWS EXPIRED DID HE GET CONFUSED ON BRAKE/GAS? IS THERE ANYTHING WE CAN DO? I DRIVE THAT STREET EVERYDAY, I DON'T KNOW IF HE SHOULD BE DRIVING. I DON'T KNOW HIS AGE 80? I JUST KNOW I WOULDN'T WANT HIM DRIVING BEHIND ME AGAIN. I KNOW THE KIDS FELT THE HIT. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10576777April 2, 2014
POWER TRAIN
WIFE WENT TO MAKE A LEFT TURN AT 2 STATE HIGHWAY INTERSECTION. UPON ACCELERATING THE VAN FAILED TO MOVE CAUSING HER TO BE STRANDED IN THE MIDDLE OF THIS BUSY INTERSECTION. SEVERAL ATTEMPTS OF SHIFTING FINALLY MADE IT INTO PARKING LOT. TOWED VEHICLE TO TRANSMISSION SHOP TO BE TOLD IT IS THE TORQUE CONVERTER PROBABLY A BROKEN SPLINE. OF COURSE THIS VIN# IS NOT PART OF THE ORIGINAL RECALL EVEN THOUGH IT HAS THE EXACT SAME SYMPTOMS AND RESULT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576947April 2, 2014
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT SHE RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) AND WAS CONCERNED FOR HER SAFETY BECAUSE THE DEALER STATED THAT THE PARTS WERE NO LONGER AVAILABLE AND IN ORDER TO REPAIR THE VEHICLE, THEY WOULD NEED TO EITHER USE PARTS FROM A DIFFERENT MANUFACTURER OR PERMANENTLY REMOVE THE REAR SEAT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10576169April 1, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTYLE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE INDEPENDENTLY DECELERATED WITHOUT WARNING. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA RECALL CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN). THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 212,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575765March 31, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING ON THE INTERSTATE WHEN SUDDENLY WITHOUT WARNING THE TRANSMISSION WAS NO LONGER ENGAGED AND IT RESULTED IN COMPLETE LOSS OF POWER AND I HAD TO COAST TO A STOP IN FREEWAY TRAFFIC AND TRY TO GET TO THE SIDE OF THE ROAD IN TIME. SEMI TRUCKS WERE WHIZZING PAST ME AT 75 MPH. I BOUGHT THIS VEHICLE FROM THE FORD DEALERSHIP IN ABILENE, TX ABOUT ONE MONTH AGO AND WAS NOT TOLD ABOUT ANY RECALLS TO THE TORQUE CONVERTER. THIS COULD HAVE EASILY RESULTED IN MY DEATH. I AM HIGHLY PISSED. WHY THE HELL DIDN'T THE DEALERSHIP REPLACE THIS BEFORE SELLING ME THIS VEHICLE FOR 7K? AND WHAT WILL BE DONE ABOUT DEALERSHIPS LETTING VEHICLES DRIVE OFF THE LOT LIKE THIS WHEN THEY KNEW ABOUT THE RECALL AND DID NOTHING AND SAID NOTHING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575431March 28, 2014
VEHICLE SPEED CONTROL, POWER TRAIN
MY FAMILY HAD STOPPED TO LET PEDESTRIANS CROSS AND WHEN MY HUSBAND PUSHED THE GAS PEDAL DOWN TO ACCELERATE BUT IT DID NOT IN GAUGE THE DRIVE. THE VAN ACTED AS IF IT WAS IN NEUTRAL. THE ONLY GEAR THAT WORKED WAS REVERSE. I LOOKED ON-LINE TO FIND THAT THE FREESTAR '04 AND '05 WHERE BOTH RECALLED FOR THE SAME PROBLEM. FORD SHOULD TAKE RESPONSIBILITY AND ISSUE A RECALL. MY FAMILY( 4 CHILDREN ALL UNDER 5 YEARS OLD) WAS LUCKY THAT IT HAPPENED IN A SAFE AREA. WE WHERE ON OUR WAY HOME WHICH REQUIRES US TO USE THE FREEWAY. I THANK GOD WE WHERE NOT ON THE FREEWAY, IT COULD HAVE BEEN A DIFFERENT OUT COME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575051March 26, 2014
ENGINE
WE WERE IN THE MIDDLE LANE OF I5 NORTH HEADING HOME FROM A FAMILY VACATION WHEN WE SUDDENLY LOST POWER.NO WARNING SOUNDS,LIGHTS OR ANYTHING .ONE MINUTE WE WERE DRIVING ALONG ,THE NEXT I WAS HANGING OUT THE PASSENGER WINDOW( MY HUSBAND WAS DRIVING) WAVING OFF ONCOMING TRAFFIC TO LET US COAST TO THE SIDE.WE HAVE ENDURED $ 20000 IN REPAIRS ( AND COUNTING) ,750.00 IN HOTEL BILLS ( AND COUNTING BECAUSE WE ARE STILL HERE!) AS FOR FORD SAYING ,IT'S NOT A SAFETY ISSUE' ,WE COULD EASILY HAVE BEEN KILLED.MY 2 KIDS WERE IN THE CAR,THE HAIR ON MY ARM STOOD UP WHEN I THOUGHT ABOUT WHAT COULD HAVE HAPPENED THANKS TO FORDS CRAPPY WORKMANSHIP.THERE IS NO WAY THEY DON'T KNOW THIS PROBLEM EXISTS.I WILL NEVER BUY FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573522March 19, 2014
ELECTRICAL SYSTEM
PCM MODULE GOT WATER IN IT. HAD IT REPLACED BY DEALER, CHARGED 765.02. NOW 14 MONTHS LATER CAR BACK IN DEALER FOR SAME ISSUE AND THEIR ONE YEAR SERVICE WARRANTY HAS EXPIRED. ABOUT READY TO SPEND ANOTHER 800.00 TO FIX. OBVIOUSLY A DESIGN FLAW, NO QUESTION ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10573024March 18, 2014
POWER TRAIN
DRIVING ON THE INTERSTATE AND THE VAN STARTED TO JERK AND LOSE POWER. IF THE PREVIOUS 3 YEARS OF THE VAN ARE RECALLED FOR THE TRANSMISSION. AND MINE WENT OUT DOES THE RECALL NEED TO BE EXPANDED? BASED ON SOME GOOGLE SEARCHES ALOT OF PEOPLE HAVE LOST THERE TRANSMISSION DO TO THE TORQUE CONVERTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567714March 6, 2014
ENGINE, POWER TRAIN
WHILE TRAVELING ON THE HIGHWAY WITH NO WARNING THE VEHICLE LOST ALL ACCELERATION. ONCE ABLE TO GET TO A SAFE AREA TO PULL OVER THE VEHICLE STARTED TO RESPOND. SINCE THIS OCCURRENCE THIS SITUATION HAS HAPPENED INTERMITTENTLY FOR THE PAST YEAR. I HAVE BROUGHT THE VEHICLE TO THE FORD DEALER AND 2 DIFFERENT MECHANICS, ALL OF WHOM HAVE CHANGED MANY DIFFERENT ITEMS RANGING FROM A TUNE UP TO A NEW COIL AND MULTIPLE CAM SHAFT SENSORS. ALL 3 HAVE PERFORMED MANY DIAGNOSTICS BUT TO DATE HAVE BEEN UNABLE TO LOCATE THE PROBLEM WHICH STILL EXISTS BUT WITH MORE REGULARITY. I AM NO LONGER ABLE TO DRIVE THE VEHICLE DUE TO ITS PERFORMANCE AND I AM SCARED TO PUT MY WIFE AND CHILDREN IN THE VEHICLE. WHEN I DID DO SOME RESEARCH ON THE INTERNET I CAME ACROSS HUNDREDS IF NOT THOUSANDS OF THE VERY SAME COMPLAINTS, SOMEONE HAS TO FORCE FORD TO ADDRESS THIS SAFETY ISSUE. MINI VANS ARE MOST COMMONLY USED FOR TRANSPORTING OUR MOST PRECIOUS PASSENGERS, CHILDREN. WILL IT TAKE A CAR FULL OF CHILDREN DYING FOR FORD TO ACKNOWLEDGE THIS PROBLEM EXISTS AND THAT THEY NEED TO DO THE RIGHT THING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10567280March 4, 2014
POWER TRAIN
I WAS ACCELERATING DOWN THE STREET AT APPROXIMATELY 35 MILES AN HOUR IN A 55MPH ZONE. WHEN ALL OF A SUDDEN IT WAS LIKE THE TRANSMISSION WAS THROWN IN NEUTRAL. WHEN THE VEHICLE SLOWED DOWN SO FAST WITH NO POWER, I WAS ALMOST REARENDED BY A VEHICLE FROM BEHIND TRAVELING AT APPROX 55 MPH. WHEN I COASTED TO A STOP THE VECHILE WOULD NOT GO FORWARD OR BACKWARD. I HAVINE BEEN DRIVING FORDS FOR 46 YEARS AND NEVER HAD A TRANSMISSION TO GO OUT ON ME. I COULD HAVE BEEN HURT IF REARENDED. IT COST ME OVER $3000 TO HAVE THE TRANSMISSION REBUILT. FORD SHOULD HAVE A RECALL AND PAY ME FOR THE PROBLEM AS THE SAME FAILURE IS GOING ON EVERYWHERE IN THE US. THE 2005'S HAD THE SAME PROBLEM. FORD SHOULD BE ASHAMED OF THERE SELFS FOR MAKING THE JUNK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564503February 15, 2014
POWER TRAIN
WE STOPPED AT STOP SIGN, TOOK OFF AND WENT ABOUT 30 FEET AND IT QUIT PULLING. LUCKILY THE CAR COMING DOWN THE HIGHWAY SLOWED DOWN BEFORE HE REARENDED US. WE PUSHED IT OFF THE SIDE OF THE ROAD AND HAD TO CALL THE WRECKER TO BRING IT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564241February 13, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE TRANSMISSION WOULD INDEPENDENTLY SWITCH GEARS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 126,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10563998February 12, 2014
FUEL SYSTEM, GASOLINE, POWER TRAIN, VEHICLE SPEED CONTROL
JUST PURCHASED THIS USED 2004 FREESTAR. WITHIN DAYS THE ENGINE WOULD FAIL WHILE DRIVING. TRANSMISSION SHIFTING ISSUES. NOT STARTING. ETC.. HAD TRANSMISSION REPLACED BEFORE KNOWING OF RECALL ON THAT ITEM. STILL HAD THE ISSUES. PULLED OUT PCM AND IT WAS FILLED WITH WATER. INSTALLED NEW ONE. I LIVE IN FLORIDA. RAINY SEASON. ISSUES HAPPENED AGAIN WITHIN A WEEK. NEW PCM REMOVED AND WAS FILLED WITH WATER. I MYSELF FOUND THE SERVICE BULLETIN ABOUT THE ISSUE AS WELL AS SEVERAL COMPLAINTS BY OWNERS ON THE INTERNET. MY LOCAL DEALERSHIP WALKER FORD SWEPT THE ISSUE UNDER THE RUG AND WANTED TO CHARGE $900 TO FIND THE LEAK. I SHOWED THEM THE BULLETIN THAT THEY WERE UN AWARE OF. THEY WOULD NOT REPLACE MY PCM WITHOUT CHARGING ME AGAIN. WENT TO ANOTHER DEALERSHIP AND PAID FOR NEW PCM AND TOLD THEM TO PERFORCE SERVICE BULLETIN. SEEMED FINE UNTIL LAST 6 MONTHS. STARTING TO STALL A LOT. HIGH HUM WHEN ACCELERATING AND TURNING. MORE RESEARCH ONLINE AND I FOUND 2 MORE RECALLS ON VEHICLE. THE PCM ISSUE SHOULD BE A RECALL. FIND OUT HOW TO PERMANENTLY FIX THE ISSUE AND PERFORM IT FOR FREE WITH A NEW PCM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Ford Freestar