Ford Freestar Complaints

2,533 consumer complaints on file.

#10676294January 18, 2015
POWER TRAIN
THE VEHICLE, WITHOUT WARNING, SHUT DOWN WHILE IN MID-DRIVE (50+ MPH). WE WERE FORTUNATE TO BE ABLE TO SAFELY COAST OUT OF HARMS WAY. IT STARTED BACK UP BUT CONTINUED TO DO THIS MANY MORE TIMES UNTIL WE FINALLY GOT THE VAN HOME. THE FORD DEALERSHIP CONFIRMED IT WAS A BAD TRANSMISSION. MORE SPECIFICALLY, THE TORQUE CONVERTER. THIS ISSUE HAS BEEN WELL DOCUMENTED AND A RECALL HAS BEEN ISSUED FOR THE 04 AND 05 MODELS. UNFORTUNATELY NOT FOR THE 2006. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10676202January 17, 2015
POWER TRAIN
WATER GETS INTO THE TRANSMISSION FLUID AND THE TRANSMISSION WENT OUT - HAD TO BE REBUILT FOR $2656.76. MY MECHANIC AND HIS TRANNY REPAIRMAN FOUND THE CAUSE OF THE WATER ENTERING THE FLUID AND HAS NOW FIXED THE PROBLEM. FORD NEEDS TO RECALL THESE VEHICLES AND HAVE THIS ISSUE FIXED. I WAS LUCKY NOT TO HAVE BEEN IN AN ACCIDENT WHEN THE TRANSMISSION FAILED. THIS IS A DEFINITE SAFETY ISSUE AND FORD NEEDS TO STAND BEHIND OF THEIR PRODUCT AND THE SAFETY OF ALL OCCUPANTS IN THE 2005 FORD FREESTAR SEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10673008January 16, 2015
POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING AT 25 MPH, THE TRANSMISSION WOULD NOT ENGAGE INTO GEAR AND THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10673036January 16, 2015
ENGINE, STEERING, POWER TRAIN
I WAS MID TURN WHEN THE GAS PEDAL STOPPED WORKING WITH A LOUD GRINDING SOUND. IT WOULD NOT SHIFT BACK INTO GEAR AND THE LOUD GRINDING SOUND STILL PERSISTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672761January 15, 2015
STEERING
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT VARIOUS SPEEDS, THE STEERING WHEEL WOULD MOMENTARILY BECOME VERY DIFFICULT TO TURN. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672211January 13, 2015
POWER TRAIN
WAS DRIVING AND PULLED INTO A SHOPPING CENTER, WHEN ALL OF THE SUDDEN, THE VAN WAS NO LONGER RESPONSIVE TO THE GAS PEDAL. THE VAN COASTED TO A STOP, AND I HAD TO THEN PUSH THE CAR OUT OF MOVING TRAFFIC INTO A PARKING LOT. THE VAN ACTED AS IF IT WAS IN NEUTRAL, AND COULD BE PUSHED WHEN IT WAS IT R, N, D,1AND 3. THIS OCCURRED IN THE LATE EVENING, IN SUB-ZERO WIND CHILL TEMPERATURES AND I HAD MY 5 YEAR OLD SON WITH ME AT THE TIME. LUCKILY THE VAN WAS ABLE TO KEEP RUNNING, SO WE HAD HEAT UNTIL WE COULD GET PICKED UP. HAD THE VEHICLE TOWED TO A LOCAL MECHANIC SHOP, AND THE INITIAL VALUATION IS THE TORQUE CONVERTER FAILED DUE TO SPLINE SHAFT BEING STRIPPED, JUST LIKE IN THE PREVIOUS 2005-2005 MODEL FREESTARS. FAMILY OF SEVEN, NOW WITH NO VEHICLE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10672257January 13, 2015
POWER TRAIN, ENGINE, STEERING
SUDDEN LOSS OF POWER TO WHEELS @ 114,000 MILES; FORD DEALER: "YOU NEED TO PURCHASE A REBUILT TRANSMISSION" THIS IS THE TORQUE CONVERTER AS KNOWN TO NHTSA; DEMANDED FORD REFUND, REFUSED. SECOND FORD REMANUFACTURED TRANSMISSION WARRANTY NOT BEING HONORED WITH FAILURE @ 93,000. FORD DEALER: "REPLACED FUSE, TORQUE CONVERTER SHUDDER; YOUR VAN HAS OVER 200,000 MILES ON IT!!" SIGNIFICANT TRANSMISSION VIBRATION WITH STEERING SHUDDER, RE-DIAGNOSED JANUARY 10, 2014; CONTINUATION OF 93,000 FAILURE AND CLAIMED REPAIR. PCM FAILED AT APROX. 85,000 MILES; POWER STEERING LEAKS YEAR AFTER PURCHASE @ 53,000 ORIGINAL MILES. FORD DEALER REFUSES REPAIR/REFUND. ALL DOCUMENTS IN POSSESSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10670636January 7, 2015
SUSPENSION
TL-THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE AN INDEPENDENT MECHANIC WAS SERVICING THE VEHICLE, IT WAS DISCOVERED THAT THERE WERE CRACKS ON THE REAR AXLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 155,000. DJR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669627January 2, 2015
SEATS
DISCOVERED THAT THE 3RD ROW SEAT WAS LOOSE. LOOKING CLOSER FOUND THAT THE U SHAPED BOLT THE SEAT ATTACHED TO WAS LOOSE AND THAT THE WHEEL WELL, WHERE THE BOLT CONNECTS,HAD CORRODED. FOUND THAT FORD DOES HAVE A RECALL ON THIS PROBLEM BUT IT DOES NOT COVER KENTUCKY WHERE I LIVE. IT DOES COVER ALL OF THE STATES NORTH OF KENTUCKY. I FEEL THAT FORD SHOULD COVER ALL STATES SINCE THIS IS A SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669650January 2, 2015
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
ON CHRISTMAS EVE 2014 I GOT INTO MY RECENTLY PURCHASED 2005 FORD FREESTAR MINIVAN TO RUN A SHORT ERRAND. AFTER STARTING MY FREESTAR I PUT IT IN REVERSE BUT THE VEHICLE WOULD NOT MOVE. I TRIED ALL THE FORWARD GEARS WITH THE SAME RESULT, THE VEHICLE WOULD NOT MOVE. THE ENGINE RPM'S WOULD GO UP BUT NO MOVEMENT. I TURNED THE VEHICLE ENGINE OFF AND ON SEVERAL TIME WITH THE SAME RESULTS EACH TIME. I HAD TO WAIT TILL THE DAY AFTER CHRISTMAS TO CONTACT MY LOCAL FORD DEALERSHIP SERVICE DEPARTMENT AND DESCRIBE MY PROBLEM. THEY LOOKED UP MY VIN NUMBER AND SAID THAT ALL RECALLS ON MY VEHICLE HAD BEEN DONE INCLUDING THE TORQUE CONVERTER RECALL. I THEN HAD MY FREESTAR TOWED TO THE DEALERSHIP TO INVESTIGATE THE PROBLEM. UPON INVESTIGATION IT WAS DETERMINED THAT WATER HAD GOTTEN INTO MY POWERTRAIN CONTROL MODULE, AND THAT IS WHAT WAS CAUSING THE PROBLEM. THEY REMOVED THE MODULE AND DRIED IT AND THE CONNECTOR OUT THEN REINSTALLED IT AND SEALED IT. AFTER REINSTALLING THE MODULE THEY THEN STARTED THE VEHICLE AND WERE ABLE TO SHIFT THE VEHICLE INTO ALL THE GEARS AND GET THE TRANSMISSION TO FULLY FUNCTION, BUT NOW THERE WAS A SERVICE ENGINE LIGHT ON. THE VEHICLE NOW WOULD NOT IDLE PROPERLY AND HAD A HESITATION WHEN TRYING TO ACCELERATE. IT WAS DETERMINED AFTER FURTHER CHECKS THAT THERE WERE FUEL CODES COMING UP AND THAT THEY WERE RELATED TO THE PCM GETTING WET. IT WAS DETERMINED THAT THE POWERTRAIN CONTROL MODULE (WHICH FORD NO LONGER MANUFACTURES) WOULD NEED TO BE REPLACED. TO FIX THE PROBLEM IT WOULD BE A COST OF $1000.00 FOR A RE-MANUFACTURED MODULE AND REPROGRAMMING IN ADDITION TO THE $650.00 THAT HAD ALREADY BEEN INCURRED FOR THE WORK THAT HAD BEEN DONE SO FAR. NOTE THERE HAD BEEN NO PROBLEMS OR ISSUES OR ENGINE CODES ON THIS VEHICLE TILL THIS PROBLEM OCCURRED OTHER THAN A PROBLEM ONE NIGHT WITH THE POWER DOOR LOCKS NOT WORKING, WHICH CORRECTED ITSELF AFTER RESTARTING THE VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10669660January 2, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THERE WAS A SUDDEN LOSS OF ACCELERATION AND THE VEHICLE FAILED TO MOVE FORWARD WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENT. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668814December 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE ENGINE STALLED. THE FAILURE OCCURRED SEVERAL TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 150,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668880December 29, 2014
POWER TRAIN
TRANSMISSION WENT OUT WHILE COMING HOME FROM CHRISTMAS WITH FAMILY ON RT I70 JUST BEFORE HAGERSTOWN MD. LOST ALL FLUID FROM TRANSMISSION CAUSING ENTIRE VEHICLE TO FILL WITH SMOKE. THERE IS A RECALL FOR THE TORQUE CONVERTER I HAVE SINCE BEEN INFORMED THAT COULD CAUSE THE TRANSMISSION ITSELF TO FAIL. HOWEVER THE DEALER SAYS ONLY THE TORQUE CONVERTER IS UNDER RECALL AND WANTS $3000 TO REPLACE ENTIRE TRANSMISSION! THEY HAVE NOT EVEN LOOKED AT THE TRANSMISSION TO SEE WHAT IS WRONG. THEIR REASONING IS THAT SINCE THE FLUID CAME OUT AND COVERED UNDERSIDE OF VAN THEN IT MUST BE A COMPLETELY BAD TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668562December 28, 2014
POWER TRAIN, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
GOING DOWN A SMALL HILL AND WAS PICKING UP SPEED, LET OFF THE GAS PEDAL TO SLOW DOWN. STARTING UP THE NEXT HILL AND WHEN THE GAS PEDAL WAS PUSHED I ENDED UP GOING BACKWARD AND THERE WERE 4 VEHICLES RIGHT BEHIND ME. THEY ALL WERE STOPPING AND EACH TURNED IN A DIFFERENT DIRECTION NOT TO HIT THE OTHER PERSON IN FRONT OF THEM. IT COULD HAVE BEEN WORSE IF I HAD TAKEN THE INTERSTATE. THIS HAPPENED AT ABOUT 6 A.M. SO THERE WAS NOT A LOT OF TRAFFIC LIKE THERE IS AT 7 A.M. IN THE MORNING. BUT IF I HAD NOT FORGOTTEN MY BILLFOLD, THIS WOULD HAPPENED AT A VERY HIGH TRAFFIC TIME OF DAY WHEN I WOULD HAVE BEEN GOING HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10668404December 26, 2014
ENGINE
DROVE THROUGH A PUDDLE AND THE ENGINE QUIT. APPARENTLY, THE WATER SPLASHED THE ON BOARD COMPUTER (PCM). I TOWED VEHICLE TO THE DEALER AND THEY IMPLEMENTED THE FORD TECHNICAL SERVICE BULLETIN (TSB) REFERENCE NUMBER(S): 06-14-10, VEHICLE WORKED FINE UNTIL THE FALL OF 2014. NOW THE VEHICLE WON'T START AT ALL IF IT SITS OUT IN THE RAIN. IF IT DOES THE WATER GETS INTO THE PCM AND PREVENTS IT FROM STARTING. NOW IT APPEARS AS THOUGH WATER IS INTRUDING SOMEWHERE ELSE AND IT IS CONFOUNDING THE PCM (ENGINE COMPUTER) WITH MORE WATER / MOISTURE. THE CAR IS NOW WORTHLESS TO ME AND I WILL HAVE TO SCRAP IT SINCE IT CANNOT OPERATE IN A NORMAL MIDWESTERN CLIMATE. I SURELY DO NOT WANT TO SPEND ANOTHER $1500 TO $2500 TO FIX THE PROBLEM ONLY TO FIND OUT IT IS TEMPORARY. THIS IS SIMPLY A DESIGN FLAW. FORD SHOULD RECALL THESE VEHICLES AND PAY OFF THE OWNERS TO HAVE THEM DESTROYED SINCE THE WET PCM CAN CAUSE THE CAR TO STALL WHEN ACCELERATING OR SIMPLY DRIVING DOWN A RAINY ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661943December 3, 2014
POWER TRAIN
PULLING OUT OF WORK PARKING LOT ON 12/2/14. CAR DISENGAGED FROM GEAR AND STALLED. PULLED VEHICLE TO SIDE OF ROAD AND ATTEMPTED RESTART. HARD STARTING AND STALLING. SHIFTED THROUGH ALL GEARS. WOULD NOT ENGAGE REVERSE. STALLED IN DR, 1ST AND 2ND. TORQUE CONVERTER AND TRANSMISSION RECALLS FOR 2004-2005 FREE STARS APPARENTLY DOES NOT INCLUDE THIS FREESTAR ACCORDING TO LOOKUP WEBSITE AND FORD DEALER EVEN THOUGH THE VEHICLE IS HAVING THE SAME ISSUE. WELL TAKEN CARE OF AND ONLY 106,000 MILES. I'M FILING THIS COMPLAINT IN HOPES OF EXPANDING THE RECALL AS IT OBVIOUSLY APPLIES TO MY VEHICLE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654352December 2, 2014
POWER TRAIN
2004 FORD FREESTAR TOWED TO THE GARAGE DUE TO A TRANSMISSION ISSUE. *MW THE CONSUMER STATED HE DID NOT RECEIVE A RECALL LETTER, UNTIL AFTER HE HAD THE REPAIRS DONE ON THE VEHICLE. THE CONSUMER HAS FULL DOCUMENTATION THAT FORD AGREED TO PAY FOR ALL EXPENSES DIRECTLY RELATED TO THE RECALL EVEN IF THE REPAIRS WERE DONE BY A PRIVATE BUSINESS. THE VEHICLE HAD NO FORWARD OR REVERSE MOVEMENT. THE TORQUE CONVERTER WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661450December 1, 2014
POWER TRAIN
POWER TRAIN JUST WENT OUT WHILE DRIVING ON A MAJOR ROADWAY. NO WARNING LIGHTS ON THE DASH, NO INDICATION OF SLIPPING, HARD SHIFTS, OR SKIPPING OF GEARS. I JUST LEFT A TRAFFIC LIGHT AND IT STARTED TO GO IN A FORWARD MOTION, I CAME OFF THE GAS FOR A SECOND OR TWO PRESSED ON THE GAS AND THE RPM'S SHOT UP AND NO POWER TO THE POWER TRAIN. I HAD TO CROSS OVER THREE LANES OF TRAFFIC TO SAFETY. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10661294November 29, 2014
ELECTRICAL SYSTEM, POWER TRAIN
MY 2005 FREESTAR FAILED TO MAINTAIN FORWARD SPEED AT 65 MILES PER HOUR WHEN IT BUCKED AND BUCKED THEN STALLED LOOKED ON LINE FOR ANSWER? YES PCM IS WATER DAMAGED TRYING TO DRY IT OUT NOW HOPE IT WORKS SOUNDS LIKE FORD IS WAITING FOR SOMEONE TO GET HURT.RELOCATED THE PCM AND SAVE ALOT FOR YOUR COMPANY ITS JUST RIGHT TO DO TSB ISN'T DOING IT PLEASE AND THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10659264November 19, 2014
SEATS:MID/REAR ASSEMBLY
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT ANCHOR/LATCH RUSTED. THE VEHICLE WAS NOT DIAGNOSED BY THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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