Ford Freestar Complaints

2,533 consumer complaints on file.

#10711835April 20, 2015
POWER TRAIN
TRANSMISSION PROBLEMS AGAIN. THERE WAS A TORQUE CONVERTER REPLACE ON IT IN 2011 AND THEN A TRANSMISSION AND CONVERTER AGAIN IN 2012. ALL UNDER A PREVIOUS OWNER . I BOUGHT IT FROM THAT OWNER AND NOW ITS DOING THE SAME STUFF AGAIN. MY LOCAL FORD DEALERSHIP SAID THERE IS NOTHING THAT THEY CAN DO. IF IT STILL HAS THE SAME PROBLEM , WHY WONT THE FIX IT AGAIN BECAUSE IT WAS NOT FIXED RIGHT LIKE IT SHOULD BE. THEY JUST PUT A BAD CONVERTER IN IT TWICE AND SAID FORGET IT. NOT FAIR TO US THAT THEY WONT FIX IT. THIS WILL BE THE THIRD TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705666April 14, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. NO REPAIRS WERE MADE TO THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 126,486.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705331April 13, 2015
ENGINE
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING AT 45 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER STATED THAT THE SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 110,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705206April 12, 2015
POWER TRAIN
DRIVING ON A 2 LANE ROAD STARTED UP THE SIDE OF A MOUNTAIN. DROVE APPROX. .5 MILES UP HILL. WITHOUT WARNING THE ENGINE REV'ED. VEHICLE LOST ALL POWER TO THE WHEELS. ENGINE RUNNING FINE, NO ABNORMAL NOISES. VEHICLE SLOWED QUICKLY DUE TO UPHILL GRADE. VEHICLES BEHIND ME, INCLUDING SEVERAL LARGE TRACTOR-TRAILERS HAD SWERVE INTO THE ON-COMING LANE DUE TO NO SHOULDER. THANKFULLY THERE WAS NO TRAFFIC COMING DOWN THE MOUNTAIN. THERE COULD HAVE EASILY BEEN A FATAL ACCIDENT BECAUSE OF THIS FAILURE.... JUST HAPPENED TO BE NO TRAFFIC COMING DOWN THE MOUNTAIN IN THE ON-COMING LANE. BLOCKED ONE LANE OF TRAFFIC ON A STEEP GRADE FOR OVER AN HOUR WAITING ON A TOW TRUCK. TORQUE CONVERTER FAILED. SENT DEBRIS INTO THE TRANSMISSION. VEHICLE NEEDS TORQUE CONVERTER AND TRANSMISSION REPLACED.... I HAVE SEEN MANY PEOPLE HAVE THIS SAME COMPLAINT... PLEASE NHTSA HELP US... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705075April 11, 2015
ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL (ESC), EXTERIOR LIGHTING
ALL GAUGES LOST POWER ON & OFF EACH DAY,UNTIL TODAY SHUT OFF FOR GOOD (4-10-15). ALSO, AT FIRST (DEC. 2014) LOST LIGHTS ON INSIDE OF VEHICLE & DID NOT EFFECT OUTSIDE LIGHTS UNTIL RECENTLY WHEN OUTSIDE ALSO OUT. HAS HAPPENED MULTIPLE TIMES SINCE FIRST NOTICED. AT FIRST SIGNAL LIGHTS WORKED, BUT NOT NOW. ALSO A/C & RADIO DO NOT WORK, PLUS THE DOORS, WINDOWS DO NOT OPEN OR CLOSE AS WELL. THE ONLY DOOR WHICH OPENS IS THE DRIVERS DOOR WITH THE KEY. SOMETIMES EVERYTHING COMES ON & OFF BY ITSELF, (EVEN CD PLAYER & RADIO, BUT NOW DOES NOT WORK), WHEN I GET IN THE CAR TO START IT. I CHECKED MY BATTERY WHICH WAS STILL GOOD, AND PUT IN A NEW ALTERNATOR THIS MONTH (APRIL), BUT THE PROBLEM HAS BEEN GOING ON SINCE LAST DECEMBER. AT FIRST IN DEC. THE MECHANIC SAID HE HAD TO RESET SOMETHING, AND THEN IT WAS OK FOR A COUPLE OF MONTHS UNTIL FEBRUARY, 2015. THEN IT BEGAN TO START UP AGAIN, AND I REPLACED THE ALTERNATOR LAST MONTH (MARCH). THE NOISE & PROBLEMS WERE HAPPENING AT RANDOM, CRACKLING NOISE UNDER THE DASHBOARD AND UNDER THE DRIVERS SIDE UNDER THE STEERING WHEEL, BUT THEN IT HAS OCCURRED MORE OFTEN. AS OF TODAY 4-10-15 THEY ARE ALL HAPPENING, SO I CAN NOT DRIVE THE VAN NOW DUE TO THE LOSE OF THE SIGNALS, LIGHTS, AND NOT BEING ABLE TO OPEN THE DOORS OR WINDOWS. I CHECKED UNDER THE STEERING WHEEL AND SAW A TINY LIGHT GOING ON & OFF AND THEN IT WENT OFF AND SO DID EVERYTHING ELSE WHICH WAS WORKING BEFORE. THE NOISE WAS AROUND THAT LIGHT AREA NEAR A BLACK BOX. WHAT IS CAUSING THIS? I FEEL IT IS DANGEROUS TO DRIVE THE VAN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704841April 9, 2015
POWER TRAIN
I AM CURRENTLY DEALING WITH AN ISSUE THAT I FIND MANY POSTS AND COMPLAINTS ABOUT ON MY 2005 FORD FREESTAR. I WAS DRIVING AROUND A CORNER AND THE CAR JUST SHUT DOWN COMPLETELY. I GOT THE CAR PULLED OVER SAFELY THANKFULLY BECAUSE I HAD MY THREE CHILDREN IN THE VEHICLE WITH ME AT THE TIME. I CAN START THE CAR AND PUT IT INTO DRIVE AND REVERSE. THE CAR GOES INTO GEAR BUT WHEN I HIT THE ACCELERATOR PEDAL IT HAS NO POWER. THE ENGINE REVS AND RPMS GO UP BUT NO MOVEMENT. THE TRANSAXLE LIGHT IS FLASHING AND THE CHECK ENGINE LIGHT IS NOW ON AS WELL. FROM ALL OF THE RESEARCH I FIND THIS IS A PROBLEM WITH THE PCM GETTING WET. IT WAS RAINING TODAY WITH AROUND AN INCH OF RAIN TODAY ALONE. THERE WAS NO WARNING WHEN THIS HAPPENED. THE VAN WAS RUNNING JUST FINE AND THEN IT JUST SHUT DOWN AND STARTED MALFUNCTIONING. THIS IS A WIDELY KNOWN PROBLEM. THERE ARE COMPLAINTS ABOUT THIS ALL OVER THE INTERNET. WHY IS FORD ABLE TO GET AWAY WITH THIS EVEN AFTER THE SERVICE BULLETIN ABOUT IT YEARS AGO. DOES SOMEBODY HAVE TO DIE BEFORE YOU WILL STEP IN AND MAKE FORD DO SOMETHING ABOUT THIS? THIS IS THE SECOND MAJOR PROBLEM I HAVE HAD WITH FORD VEHICLES. NOW I KNOW WHY MY FATHER USED TO CALL THEM "FREAKING OLD REBUILT DODGE" FORD IS A TERRIBLE COMPANY THAT MAKES CRAP VEHICLES AND DOES NOT STAND BEHIND THEM WHEN SERIOUS SAFETY ISSUES ARISE. THEY SURE CAN TAKE THE TAX PAYER MONEY WHEN THEY NEED HELP THOUGH. WHAT A JOKE!!!! FOR ONCE PLEASE STEP IN AND MAKE THIS RIGHT BEFORE SOMEBODY DOES GET KILLED. THERE ARE MANY WORSE STORIES OUT THERE THAN MINE! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704529April 8, 2015
SUSPENSION, WHEELS, FUEL/PROPULSION SYSTEM
AS I PROCEEDED TO MAKE A LEFT HAND TURN,@ A PERMITTIBLE SPEED 25 M.P.H. I COULD HEAR NOISE EMANATING FROM THE RT. FRT. SIDE OF THE VEH. FUEL SYS. FURTHER CK'ING NEEDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10703986April 6, 2015
POWER TRAIN
MY VAN HAD A RECALL 11S25 FOR A FAULTY TORQUE CONVERTER. I HAD IT REPLACED 8/7/2013 WITH 72690 MILES AT HUFF FORD IN WYTHEVILLE, VA. IT STARTED HAVING THE SAME SYMPTOMS LAST TUESDAY. I HAD IT CHECKED AT HUFF FORD IN WYTHEVILLE, VA, THEY COULD NOT DUPLICATE THE PROBLEM, BUT IT CONTINUES TO "SHUDDER" AT DIFFERENT TIMES. WHEN I ASKED ABOUT THE TORQUE CONVERTER BEING COVERED BECAUSE OF THE RECALL I WAS TOLD THERE WAS ONLY A 12 MO 12000 MILE WARRANTY. IS THAT ALL FORD IS REQUIRED TO DO FOR THIS CONTINUING TORQUE CONVERTER/TRANSMISSION PROBLEM? ANY HELP WOULD BE APPRECIATED. THANKS, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704090April 6, 2015
STRUCTURE, SUSPENSION
FIRST CRACK IN U SHAPED STEEL CHANNEL NOTICED WHEN I TOOK THIS VAN IN FOR OTHER RECALL REPAIRS AT YUCCA VALLEY FORD . THEY NOTIFIED ME AND I HAD IT WELDED . A FEW MONTHS LATER CRACK WAS BACK HAD IT REWELDED AND GUSSETS ADDED TO RESTRENGTHEN BOTH SIDES. LASTED SIX MONTHS TILL I TOOK TO TIRE SHOP TO HAVE FRONT END ALIGNED AND TWO NEW TIRES PUT ON. LEFT NEXT DAY FOR GIG BROKE ONE MILE FROM HOME JUST PAST THE WELD. THIS VAN HAS ALWAYS BEEN A CALIFORNIA CAR TO MY KNOWLEDGE. NO RUST. SAME REAR AXEL AS WINDSTAR. BAD DESIGN. VAN IS HEAVY LITTLE [XXX] STEEL CHANNEL TO HOLD ALL THAT WEIGHT IS STUPID. COULDN'T BELIEVE IT WAS BUILT THAT WAY. HOW COME NO RECALL FOR SAME AXEL DESIGN ON FREESTAR. PEOPLE APT TO DIE FROM THIS STUPID DESIGN. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10702311March 28, 2015
ENGINE, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD, THE VAN WILL SUDDENLY DIE. ALL ALARMS, ENGINE LIGHT, ABS, TRACTION CONTROL. WILL GO OFF. SUDENLY THERE IS NO POWER. VAN WILL START RIGHT BACK UP AND DRIVE AGAIN. THIS HAS BEEN GOING ON FOR OVER A YEAR. I HAVE HAD IT AT 7 DIFFERENT MECHANICS, INCLUDING THE FORD DEALERSHIP WHERE I PURCHASED THE VEHICLE. IT HAS HAPPENED AT ALL DIFFERENT SPEEDS, 20-65, ALSO HAPPENS IF STALLED AT A STOP LIGHT OR DRIVE-THRU. ADDITIONALLY, I CAN BE DRIVING AT 25-35MPH AND THE RPM'S WILL SHOOT UP TO 7000 OR FALL ALL THE WAY DOWN LIKE YOU ARE IDLEING. VEHICLE MAKES NOISES LIKE IT IS GOING TO BLOW UP AND THEN WILL BE FINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701818March 25, 2015
ELECTRICAL SYSTEM, SERVICE BRAKES
I HAVE A BATTERY LIGHT THAT KEEPS COMING ON EVEN AFTER REPLACING THE ALTERNATOR TWICE AND BATTERY TWICE. THE LIGHT STILL KEEPS COMING ON AND WILL NOT GO OFF.THERE I AM DRIVING DOWN THE ROAD AND EVERYTHING IS FLASHING AND THEN IT STALLS. I HAVE HAD BOTH BATTERY AND ALTERNATOR CHECKED AND THEY ARE FINE. WIRING HAS BEEN CHECKED AND NOTHING SEEMS TO WORK. ALSO I HAVE REPLACED THE BREAKS ON THE CAR TWICE AND I STILL GET A LOUD GRINDING NOISE WHEN I GO TO STOP. FORD NEEDS TO FIX THESE VEHICLES. I HAVE READ IN MANY FORUMS THAT PEOPLE ARE HAVING THE SAME PROBLEMS WITH THEIRS AND AFTER SPENDING A BUNCH OF MONEY TRYING TO FIX THE PROBLEM IT STILL IS NOT FIXED. I NEED MY VEHICLE TO RUN RIGHT WITHOUT HAVING TO DUMP MONEY INTO IT ALL THE TIME AND I KEEP UP WITH REGULAR MAINTENANCE BUT THIS IS ABOVE AND BEYOND THAT AND THIS IS RIDICULOUS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701402March 24, 2015
POWER TRAIN
TRANSAXLE BROKE WHILE I WAS IN A FASTFOOD DRIVE THRU. COMPLETE LOSS OF DRIVABILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701006March 22, 2015
POWER TRAIN, ELECTRICAL SYSTEM
HAD THE TORQUE RECALL DONE LAST AUGUST BY A LOCAL DEALERSHIP, AND WHILE ACCELERATING YESTERDAY I LOST ALL CONTROL OF THE VEHICLE AND THE ENGINE STALLED, TRANSMISSION IS NOW SHOT AND THE PCM IS DAMAGED FROM THE MOISTURE EVEN THOUGH I HAD COMPLETED THE TSB THE DEALERSHIP ADVISED ME OF. SEVERAL SENSORS KEPT FAILING RANDOMLY, AND WOULD ONLY LAST ABOUT A MONTH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10700714March 20, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED AND WAS TAKEN TO THE DEALER. THE TECHNICIAN DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694640March 16, 2015
POWER TRAIN
THE FORD FREESTAR WAS EXITING THE HIGHWAY WHEN IT LOST ALL POWER WITHOUT WARNING WHILE COMING DOWN THE OFF-RAMP. THE ENGINE WAS STILL RUNNING. THE MINI VAN WAS ABLE TO COAST OFF THE ROAD AND INTO AN AUTO SHOP PARKING LOT THAT HAPPENED TO BE THERE. APPEARS TO BE ANOTHER TORQUE CONVERTER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694262March 14, 2015
POWER TRAIN
STARTED OUT OF AN INTERSECTION AND VAN STALLED IN THE MIDDLE OF THE ROAD. COASTED TO THE SIDE OF THE ROAD. NO FORWARD OR REVERSE GEAR. TRANSMISSION GONE. WHEN I HAD A NEW ONE PUT IN AFTER $4000.00 BILL THE MECHANIC TOLD ME THAT THE ONE HE REPLACED WAS NOT THE ORIGINAL ONE. SO THIS MAKES THE SECOND TRANSMISSION FAILURE FOR THIS VEHICLE. I HAVE DRIVEN FORDS ALL MY LIFE AND HAVE NEVER HAD A TRANSMISSION TO GO OUT. IF I HAD BEEN DRIVING DOWN THE INTERSTATE AT 70 MPH I MIGHT HAVE BEEN KILLED. FORD SHOULD BE WILLING TO REPLACE THESE TRANSMISSIONS OR REIMBURSE THEIR CUSTOMERS FOR SUCH SHODDY TRANSMISSIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10694102March 13, 2015
ENGINE, POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING 25 MPH, THE VEHICLE JERKED AND A LOUD NOISE WAS HEARD NEAR THE FRONT OF THE VEHICLE. IN ADDITION, THE ACCELERATOR PEDAL WAS DEPRESSED BUT THE VEHICLE FAILED TO ACCELERATE AS THE RPMS REDUCED. THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS 102,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692852March 8, 2015
POWER TRAIN
WHILE DRIVING 60 DOWN 2 LANE ROAD WITH FAMILY OF FOUR, LIGHT IN DISTANCE WAS RED SO I STARTED TO BRAKE. QUICKLY LIGHT TURNED GREEN SO I TRIED TO ACCELERATE BUT RPMS SHOT UP WITHOUT SPEED GOING UP. TRANSMISSION COMPLETELY DISABLED. WILL NOT EVEN GO INTO PARK. ALL THIS WITH NO WARNING. I BARELY MADE IT THROUGH THE INTERSECTION. I THINK IT'S CLEAR THIS IS YET ANOTHER 06 FORD FREESTAR TORQUE CONVERTER FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692410March 6, 2015
POWER TRAIN, ELECTRICAL SYSTEM
STOPPED AT A STOP SIGN AND THE VAN WOULD NOT MOVE. NO GEARS WORKED. COUPLE DAYS LATER, IT DROVE FINE. COUPLE DAYS LATER NO GEARS AGAIN. (AND THE TORQUE CONVERTER WAS REPLACED UNDER RECALL IN 2012) NOW WON'T START AND DASHBOARD GOES CRAZY AFTER THE KEY IS OUT. WITH ALL THE TRANSMISSION PROBLEMS AND THE WET PCM PROBLEMS, I CAN'T BELIEVE FORD DOESN'T HAVE TO RECALL THESE VAN BECAUSE OF THE PCM!! THIS VEHICLE IS A HAZARD TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10692615March 6, 2015
POWER TRAIN, ENGINE
I WENT THROUGH AN AUTOMATIC CAR WASH AROUND 315PM. THE VAN WAS DRIVING FINE UP TO THIS POINT. IMMEDIATELY AFTER I LEFT THE CARWASH, THE VAN STARTED ACTING LIKE IT WAS GOING TO STALL OUT AND THE ENGINE LIGHT WAS BLINKING. I'VE HAD ONE OTHER SITUATION LIKE THIS WITH THIS VAN WHEN WE WENT AWAY FOR A WEEKEND AND IT RAINED A LOT WHERE WE WERE STAYING. THE VAN ACTED LIKE IT WAS GOING TO STALL BUT WE HAD NO IDEA WHY. I WENT ONLINE TO SEE IF ANYONE ELSE HAD PROBLEMS WITH THEIR VAN THAT WAS ATTRIBUTED TO WATER. I WAS SHOCKED TO SEE HOW MANY OTHERS HAVE HAD THE SAME THING HAPPEN. I ALSO FOUND AN INVESTIGATION THAT STATED THERE IS A DEFECT AND IT'S A SAFETY CONCERN BUT THAT THEY WEREN'T GOING TO ISSUE ANY RECALLS AT THIS TIME BECAUSE THERE HAVEN'T BEEN ENOUGH COMPLAINTS. THE DIAGNOSIS FROM THE FORD DEALERSHIP IS AS FOLLOWS-WATER HAS LEAKED INTO THE PCM. THEY WOULD NEED TO CLEAN THAT OUT AND SEAL IT SO WATER CAN'T LEAK INTO IT ANYMORE. WATER HAS ALSO LEAKED INTO MY SPARK PLUGS AND CORRODED THEM. THEY WOULD NEED TO REPLACE THE SPARK PLUGS AND WIRING. WATER HAS ALSO LEAKED INTO MY FUEL LINES SO THEY WANT TO CLEAN OUT MY FUEL LINE. ALL OF THIS FOR OVER $700.00. WHEN I CONTACTED FORD MOTORS BECAUSE THIS HAPPENED DUE TO A MANUFACTURING DEFECT, THEY TOLD ME THAT THEY CAN'T HELP ME BECAUSE THERE AREN'T ANY RECALLS. I CAN'T SAY I'M SURPRISED BY THAT SINCE THEY HAVEN'T TAKEN RESPONSIBILITY FOR THIS DEFECT WITH OTHERS AND DON'T SOUND LIKE THEY EVER WILL. I'M NOT PAYING FORD TO FIX IT BECAUSE THIS ISN'T NORMAL WEAR AND TEAR AND IT'S NOT CAUSED BY ANYTHING THAT I HAVE DONE. I'M GOING TO TAKE MY CHANCES WITH THE VEHICLE WHILE I TRY TO PURSUE THIS ANOTHER WAY. I NO LONGER FEEL SAFE IN MY VAN AND WILL NOT BE TRANSPORTING MY CHILDREN IN IT UNTIL SOMETHING IS DONE ABOUT THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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