Ford Freestar Complaints

2,533 consumer complaints on file.

#10837905February 24, 2016
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE PARKED, THERE WAS A STRONG ODOR OF FUEL OUTSIDE OF THE VEHICLE. THE ENTIRE FUEL TANK EXHIBITED RUST CORROSION AS A RESULT FUEL LEAKED FROM THE OUTER PART OF THE FUEL TANK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 81,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10826103February 15, 2016
POWER TRAIN
VAN JUST LOST ALL POWER WITHOUT ANY WARNING WHILE DRIVING DOWN THE INTERSTATE AT 70 MPH. AFTER CALLING FORD I WAS INFORMED THAT THE RECALL FOR THE TORQUE CONVERTER WAS DONE IN 2011 AND NOW IT LOOKS LIKE THE SAME PROBLEM AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10825631February 11, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE DEALER REFUSED TO REMEDY THE VEHICLE. THE CONTACT WAS THEN INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE CONTACT DECLINED. THE CONTACT STATED THAT AFTER LEAVING THE DEALER, AND DRIVING AT 25 MPH, SMOKE FILLED THE CABIN OF THE VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10824833February 8, 2016
POWER TRAIN, UNKNOWN OR OTHER
MY VAN SUDDENLY WENT OUT OF GEAR AND THE VAN LURCHED FORWARD, WHILE DRIVING AT ABOUT 35 MPH. THANKFULLY WE WERE IN TOWN, AND NOT GOING A FASTER SPEED OR ON A MAJOR HWY! AFTER COASTING TO A SAFE PLACE, WE FINALLY MANAGED TO GET IT TO GO BACK INTO GEAR FOR A SHORT TIME. AFTER SEVERAL ATTEMPTS, WE MANAGED TO GET IT HOME. IT REFUSES TO GO INTO GEAR NOW AND HAS BEEN PARKED SINCE THEN. I KNOW THERE HAS BEEN A RECALL ON THE TORQUE CONVERTER FOR THIS MAKE AND MODEL, AND THOSE CUSTOMERS HAVE EXPERIANCED THE EXACT SAME SYMPTOMS AS MY VAN. THIS IS OBVIOUSLY A PROBLEM WITH A LOT MORE VANS THAN ORIGINALLY THOUGHT AND THE RECALL NEEDS TO BE EXTENDED TO OTHER VIN #S, INCLUDING MINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824444February 5, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING AT DIFFERENT SPEEDS, THE VEHICLE WOULD IDLE HIGH AND ALSO HESITATE AS IF IT WOULD STALL. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10824562February 5, 2016
SEATS
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE THIRD ROW SEAT MADE UNUSUAL NOISES WHEN OCCUPIED BY A PASSENGER. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE THIRD ROW SEAT LATCH STRIKER WAS CORRODED AND RUSTED INSIDE OUT. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10823348January 31, 2016
SUSPENSION
THE FRONT SUBFRAME IS SEVERELY CORRODED. MECHANIC SAYS IT'S UNSAFE TO DRIVE. FORD RECALLED 425,000 1998-2003 FORD WINDSTARS FOR THE SAME PROBLEM. IT DOESN'T APPEAR THE PROBLEM WAS CORRECTED.I DON'T WANT TO WAIT FOR IT TO FAIL BEFORE IT'S REPORTED AND I CAN'T, IN GOOD CONSCIENCE, SELL IT SOMEONE ELSE. IS THERE ANYTHING I DO TO RECTIFY THIS?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10822544January 27, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 15 MPH, THE VEHICLE STALLED AND HAD TO BE PUSHED INTO A PARKING LOT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED REPLACEMENT. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821842January 23, 2016
AIR BAGS
SEAT BELT WARNING LIGHT CONTINUALLY STAYS LIT WHEN ENGINE IS TURNED IDLING WHILE STATIONARY AND WHILE IN MOTION. ON CITY STREETS, HIGHWAYS, TURNING, BRAKING ,DEC .CONTINUOUS SINCE 2010.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821787January 22, 2016
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
I WAS DRIVING DOWN THE ROAD AT 45 MILES AN HOUR AND VEHICLE CUTS OFF. I ALMOST HAD A HEAD ON COLLISION WITH NO CONTROL OF STEERING. IF I HAD BEEN ON INTERSTATE IT WOULD HAVE BEEN A WRECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10821058January 19, 2016
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 70 MPH AND SUDDENLY ON AN ELEVATION, THE VEHICLE SHOOK, DECELERATED, AND LOST POWER WITHOUT WARNING. THE CONTACT PULLED INTO AN INDEPENDENT MECHANIC'S SHOP WHERE THE TECHNICIAN CHANGED THE FUEL FILTER. THE FAILURE RECURRED A FEW DAYS LATER. THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO ANOTHER INDEPENDENT MECHANIC WHO DID NOT DIAGNOSE THE FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VIN WAS UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10820510January 15, 2016
ELECTRICAL SYSTEM
THE POWER CONTROL MODULE (PCM) GETS WET . THE CAR WILL THEN EXHIBIT VARIOUS FAILURES INCLUDING ENGINE STOP, TRANSMISSION FAILURE TO ENGAGE, ENGINE CODE INDICATORS. THIS CAN HAPPEN WHEN STATIONARY (TRANSMISSION WON'T ENGAGE ) OR IN MOTION( ENGINE WILL SHUT OFF ABOVE CERTAIN SPEEDS, MAY BE 35-45MILES PER HOUR) OR THE TRANSMISSION WILL BEGIN SLIPPING. FORD HAS ISSUED A TECHNICAL BULLETIN TSB 06-14-10 ON THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819231January 10, 2016
UNKNOWN OR OTHER
I AM NOT SURE WHERE THE PROBLEM LIES BUT WE SUSPECT IT MAY BE ELECTRICAL. WE HAVE HAD THE FUEL PUMP, FUEL FILTER REPLACED, AND THE PCM CLEANED AND DRIED OUT BUT THE VAN IS STILL MAKING A SQUEALING NOISE AND DIES WITHOUT NOTICE, MOST OFTEN IN THE MIDDLE OF A TURN OR AT A STOP LIGHT OR SIGN. THE SQUEALING STARTS WHEN YOU TURN THE VAN ON, THEN WILL STOP AND START AGAIN RANDOMLY. USUALLY SOON AFTER IT WILL JUST DIE. SO FAR IT HAS ALWAYS RESTARTED BUT IT SEEMS TO BE GETTING WORSE. WE ARE AFRAID TO DRIVE IT VERY FAR FOR FEAR IT WILL DIE IN TRAFFIC OR IN THE MIDDLE OF AN INTERSECTION WITH ONCOMING TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10816510December 28, 2015
POWER TRAIN
IN 2014 WE BOUGHT A FORD FREESTAR, FOUND OUT LATER THE TORQUE CONV. WAS RECALLED AND REPLACED. I TOOK THE VAN TO FORD IN OUR AREA AND THEY FLUSHED OUT THE CONVERTER $185+ AND THAT WORKED FOR A MONTH OR SO AND IT DID IT AGAIN. TOOK IT BACK TO FORD AND THEY KEPT IT A WEEK BEFORE THEY TOLD ME I NEEDED A NEW TRANSMISSION. I REPORTED ABOUT THIS VAN BEFORE TO STEVE KENNER NVS-215KJS 12V-006 I BELIEVE THAT IT IS NOT JUST THE TORQUE CONVERTER THAT SHOULD HAVE BEEN RECALL BUT THE TRANSMISSION TOO.I HAD TO PAY ALAN JAY FORD OF WAUCHULA, FL $4.000.00 FOR THAT TRANSMISSION. THIS IS JUST NOT RIGHT.! FORD SAID PAY US THE MONEY HERE IS A 3 YEAR WARRANTY AND GOOD BYE. MY VAN COST ME $5300.00 AND NOW I HAVE $10,000. INTO THIS VEHICLE WHICH IS NOT ACCEPTABLE!!! MY TELE IS [XXX] I HAVE AN INVOICE/REQUEST #15-6151 [email protected] LETTER BY EMAIL CAME BACK. CAN YOU HELP ME. I REALLY THINK PEOPLE ARE IN DANGER WITH THIS TYPE OF VAN. FORD NEEDS TO TAKE A LOOK AT THESE TRANSMISSIONS BECAUSE THEY WOULD NOT EVEN REBUILD THAT PARTICULAR ONE SO I HAD TO GET ANOTHER NEW/REBUILT ONE. THAT'S NOT RIGHT. [XXX] [XXX] BOWLING GREEN, FL. 33834 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811740December 22, 2015
SERVICE BRAKES
ABSLIGHT ON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10811131December 18, 2015
ENGINE
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT HIGHWAY RATE OF SPEED, THE ENGINE BACK FIRED AND DRASTICALLY REDUCED SPEED CAUSING THE CONTACT TO HAVE TO DRIVE LESS THAN 30 MPH. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS AWAITING A DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 110,834. PARTS DISTRIBUTION DISCONNECT. UPDATED 03/11/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810927December 17, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING 40 MPH, THE VEHICLE WOULD NOT ACCELERATE, BUT THE ENGINE REVVED. THE VEHICLE WAS ABLE TO BE PULLED OVER, SHUT OFF, AND RESTARTED. WHEN THE VEHICLE WAS SHIFTED OUT OF PARK AND INTO GEAR, THERE WAS NO RESPONSE. THE TRANSMISSION FAILED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION AND TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 70,335....UPDATED 09/14/16 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10810770December 16, 2015
POWER TRAIN
WHEN I TOUCHED THE TRANSMISSION GEAR SHIFT ONE MORNING, THE CAR BEGAN ROLLING DOWN MY DRIVEWAY & ROLLED INTO THE STREET. I HAD A HARD TIME STOPPING THE VEHICLE BECAUSE THE ENGINE WAS NOT YET RUNNING & THE POWER BRAKES WERE NOT ON. THE GEAR SHIFT LEVER WOULD NOT HOLD IN PARK OR ANY OF THE OTHER GEARS. I HAD THE VEHICLE TOWED TO A TRANSMISSION REPAIR SHOP. WHEN I TOLD THE MECHANIC WHAT HAD HAPPENED, HE SAID IT WAS THE TRANSMISSION TORQUE CONVERTER & SAID, "THIS IS A COMMON PROBLEM WITH THIS VEHICLE." "I HAVE REPLACED HUNDREDS OF THEM OVER THE YEARS. OTHER INDEPENDENT TRANSMISSION REPAIR SHOPS HAVE SAID THE SAME THING. WHEN I ASKED THE CLERK AT THE LOCAL FORD DEALER PARTS DEPT., THEY WOULD NOT TELL ME HOW MANY OF THE TORQUE CONVERTERS THEY HAVE REPLACED. NOR COULD I GET ANY INFORMATION FROM THEIR TRANSMISSION REPAIR MECHANICS. MY INDEPENDENT MECHANIC DID SHOW ME THE DEFECTIVE PART OF MY TRANSMISSION & DEMONSTRATED HOW THE SPLINE IN THE CONVERTER HAD WORN OUT BECAUSE IT WAS NOT PROPER HEAT TREATED FOR PROPER HARDENING & THUS THE PART MALFUNCTIONED. NEEDLESS TO SAY, THE PUMP SHAFT GEAR WHICH INSERTS ITSELF IN THE SPLINE DOES NOT HAVE THIS MALFUNCTION. THEREFORE, ANY TRANSMISSION MECHANIC OR LAYMEN CAN ONLY COME TO THE CONCLUSION THAT THIS PART #06050700015 IS A DEFECTIVE PART & SHOULD HAVE BEEN RECALLED. THIS MALFUNCTION IS CORRECTED WITH AN AFTER-MARKET PART. I HAD TO PAY $1200 TO HAVE THIS DEFECTIVE PART REMOVED & REPLACED. YOU CAN IMAGINE THE HUNDREDS OR THOUSANDS DOLLARS FORD OWNER ALL OVER THE COUNTRY HAVE HAD TO REPLACE THIS DEFECTIVE PART. I HAVE SPOKEN TO TWO FORD MOTOR CO. CUSTOMER SERVICE REPRS. & THEY SAY, "THERE IS NOTHING THEY CAN DO ABOUT IT." I ALSO WROTE A REGISTERED LETTER TO FORD MOTOR CO. CORPORATE OFFICE & RECEIVED A MAIL REPLY WITH THE SAME RESPONSE. INITIALLY I WAS ONLY ASKING FORD MO. TO COMPENSATE ME $250. FOR THE DEFECTIVE PART & NOT THE $1200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809878December 13, 2015
POWER TRAIN
REPLACEMENT TORQUE CONVERTERS CONTINUED TO FAIL AFTER REPLACING ORIGINAL TRANSMISSION AND FAILED TORQUE CONVERTER AT 97K MILES. REPLACED TORQUE CONVERTER FOUR TIMES IN 37K MILES UNDER WARRANTY FOR "SHUDDER". FORD DEALERSHIP REFUSED TO DIAGNOSE OR DETERMINE THE CONTINUED FAILURES. INDEPENDENT DIAGNOSIS STATED FAILURES WERE DUE TO THE INTRODUCTION OF DEBRIS FROM THE ORIGINAL FAILURE, DURING THE INSTALLATION OF THE REPLACEMENT TRANSMISSION, OR THE REPLACEMENT WAS DEFECTIVE WHEN INSTALLED. FORD DEALER AND COMPANY WOULD NOT REPLACE THE TRANSMISSION. FORD WARRANTY ENDED ON 12/12/15 AND THE SITUATION REMAINS UNRESOLVED. FORTUNATELY SHUDDER FAILURES OCCURRED ON THE ROAD, BUT VEHICLE COULD BE DRIVEN TO DEALERSHIP FOR REPAIR. THE FIRST ORIGINAL FAILURE OCCURRED ON A OFF RAMP AND OTHER MOTORIST'S ASSISTED IN PUSHING IT TO THE SIDE, AVOIDING A POSSIBLE REAR END COLLISION! THE NEWEST TORQUE CONVERTER CAN FAIL AT ANY TIME AND COULD RESULT IN A SERIOUS ACCIDENT. VEHICLE IS USED ONLY IN LOCAL DRIVING AS SAFETY CONSIDERATIONS HAVE TO BE CONSIDERED FIRST. FORD CUSTOMER SERVICE IN DETROIT REFUSED ANY CONSIDERATION OF THE SITUATION. YOU CANNOT CONTACT ANYONE WITH AUTHORITY AT FORD AS THEY ARE SHIELDED BY CUSTOMER SERVICE. THE CONSUMER HAS TO CONSIDER LEGAL OPTIONS AT WHAT COST TO THEM? THERE IS ALSO A PROBLEM WITH HARD SHIFTS FROM INTO A DRIVE GEAR(R,OD,D, 1) FROM "N" OR "P". THIS IS AN INDICATION OF FAILURE OF THE INTERNAL NEUTRAL TO DRIVE ACCUMULATOR. RESULTING FROM A STUCK PISTON OR SEALS, OR SPRINGS DAMAGED OR MISSING. WHEN DEMONSTRATED TO THE DEALERSHIP SERVICE MANAGER AND MECHANIC THEY IGNORED IT AND REFUSED TO ACCEPT IT AND PROPERLY DIAGNOSIS THE SITUATION. THE INDEPENDENT DIAGNOSIS SAID THE TRANSMISSION HAD TO BE REPLACED AND THE INSTALLATION DONE UNDER PROPER CLEAN CONDITIONS AND FLUSHING OF THE COOLER AND LINES. IF NOT DONE PROPERLY THE THE SITUATION WOULD REOCCUR .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10809450December 10, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT ANY SPEED, THE VEHICLE JERKED BACK AND FORTH WITHOUT WARNING. THE CONTACTED RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) AND THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INSISTED THAT THE RECALL REPAIR WAS PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE RECALL REPAIR WAS PERFORMED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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