Ford Freestar Complaints

2,533 consumer complaints on file.

#10870191May 22, 2016
ELECTRICAL SYSTEM, POWER TRAIN, SUSPENSION
PROBLEM #1 THE PASSENGER SIDE WINDOW WILL NOT WORK . IT'S CONTROLL MODULE WAS REPLACED IT WORKED ONE TIME AND STOPPED WORKING AGAIN. PROBLEM #2 THE DRIVE AXLE BROKE IN TRAFFIC LUCKILY WE WERE STOPPING AND WERE ONLY GOING ABOUT 5 MPH. PROBLEM #3 TODAY AFTER A NIGHT OF HEAVY RAIN WHEN THE VAN WAS UNLOCKED THE RADIO CAME ON BEFORE THE KEY WAS EVEN IN THE IGNITION. WHICH BRINGS US TO PROBLEM #4 THE BIGGEST AND NO DOUBT MOST EXPENSIVE. THE VAN STARTED AND WAS RUNNING KIND OF SLUGGISH BUT RAN FINE IN REVERSE BUT IF YOU SHIFT TO DRIVE THE VAN SHUTS OFF. YOU CANNOT START IT IN NEUTRAL EITHER. I HAVE HAD 2 INDEPENDENT MECHANICS LOOK AT IT TODAY BOTH SAY IT IS THE TORQUE CONVERTER. I LOOKED IT UP AND THERE IS A RECALL BUT OF COURSE IT'S THE WEEKEND AND I CAN'T CALL TO SEE IF IT'S COVERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865464May 17, 2016
POWER TRAIN
DESPITE THE RECALL OF THE TORQUE CONVERTER AND REPLACEMENT OF PART, IT FAILED AGAIN. THE VEHICLE LOST ABILITY TO USE IT AFTER A SOCCER GAME. IT STARTED, BUT WOULDN'T DRIVE BEFORE LOOSING ALL POWER. IT WOUDN'T GO IN REVERSE AND HAD TO BE TOWED. THIS IS THE 2ND VEHICLE OF THE SAME MODEL TO DO IT THAT I OWNED. THIS COULD HAVE LED TO AN ACCIDENT, SINCE I WAS HEADING TO THE INTERSTATE WITH MY CHILDREN IN THE CAR. I AM CONCERNED THE PART SHOULD BE REPLACED AGAIN DUE TO EITHER A FAULTY PART OR THE WAY IT WORKS WITH OTHER PARTS. THIS IS A FINANCIAL BURDEN ON PEOPLE THAT OWN THESE VEHICLES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10865531May 17, 2016
STRUCTURE:BODY, SEATS
FORD IS NOT HONORING 13V081000 FOR THE THIRD ROW SEAT STRIKER PROBLEMS. OUR VAN WHICH IS OPERATED IN THE KANSAS CITY METROPOLITAN AREA, WHICH HEAVILY SALTS THE ROADS IS HAVING THE CORROSION PROBLEM. JUST THIS WEEKEND WE WERE TRAVELING WITH ALL SEATS OCCUPIED WHEN THE INNER FENDER WELL ON THE REAR PASSENGER SIDE BROKE THROUGH WITH THE SEAT STRIKER MOUNTING BRACKET HITTING THE SIDEWALL OF THE REAR TIRE. FORTUNATELY AT THE TIME WE WERE NOT DRIVING AT HIGH SPEEDS AND WERE ABLE TO REMOVE THE SEAT OCCUPANTS AND RETURN HOME SAFELY. THE DESIGN OF THIS SEAT STRIKER PLATE IS FLAWED AS THERE IS A REINFORCING PLATE ON THE INNER SIDE OF THE FENDER WELL THAT RESULTS IN ENTRAPMENT OF MOISTURE AND DIRT. THIS BAD DESIGN COMBINED WITH THE WEIGHT OF THREE PEOPLE OCCUPYING THE SEAT RESULTS IN STRESSING OF THE FENDER WELL MATERIAL. WHEN I WENT TO THE FORD DEALER ON MONDAY AND GAVE THEM MY VIN THEY COULD NOT FIND ANY HINT OF A RECALL FOR THIS ISSUE ON MY VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864384May 11, 2016
ELECTRICAL SYSTEM, POWER TRAIN
AN INCIDENT FROM ABOUT A MONTH AGO: AFTER TRAVELING ON THE FREEWAY AND COMING TO A STOP AT A RED LIGHT AT THE OFF RAMP AT 2AM, MY CAR BEGAN TO SPUTTER AND REV. I PROCEEDED TO THE NEXT RED LIGHT WHERE MY CAR SHUT OFF. EVERY TIME I STARTED IT, IT WOULD SHUT OFF RIGHT AWAY. I DRIVE FOR A TAXI SERVICE AND LUCKILY I DID NOT HAVE PASSENGERS IN THE CAR WITH ME AT THE TIME. I CALLED A FAMILY MEMBER TO COME LOOK AND HELP. HE ENDED UP PUSHING MY CAR WITH HIS INTO A NEARBY PARKING LOT. AFTER SOME INVESTIGATION, I CONCLUDED IT WAS THE PCM. IT WAS TAKEN OUT TO DRY COMPLETELY AND THE WINDSHIELD AREA WHERE WATER MAY HAVE LEAKED INTO IT WAS SEALED WITH SILICONE. IT STARTED WORKING AGAIN FINE AND HAS BEEN SINCE THEN. NOW IT HAS RAINED AGAIN AND THE PROBLEM HAS REOCCURRED. TODAY, AFTER DRIVING ON THE FREEWAY AND ENTERING A NEIGHBORHOOD, MY TRANS-AXLE LIGHT STARTED BLINKING. THEN MY OIL AND BATTERY LIGHT APPEARED AND SECONDS AFTER MY STEERING WHEEL STOPPED TURNING AND THE CAR SHUT OFF. I WAS ABLE TO PARK IN THE STREET AND RESTART THE CAR, BUT ONCE I PUT IT IN DRIVE AND MOVED ABOUT 1 FOOT, THE CAR SHUT OFF AGAIN. IT WILL TURN ON AND STAY IDLE, BUT ONCE I START MOVING, IT SHUTS OFF AGAIN. IT HAS BEEN RAINING THE PAST 2 DAYS. I SUSPECT IT IS FROM THE SAME ISSUE AS BEFORE. I ALSO HAD MY CHILDREN IN THE CAR WITH ME AS I WAS TAKING THEM TO SCHOOL. I'M VERY LUCKY THIS DID NOT HAPPEN ON THE FREEWAY OR MAJOR STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10864164May 10, 2016
SEATS
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE REAR SEAT ANCHOR MECHANISM FRACTURED AND CAUSED THE DRIVER'S SIDE REAR TIRE TO PUNCTURE. THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FRACTURED SEAT ANCHOR HAD PUNCTURED THE INSIDE SIDEWALL OF THE DRIVER'S SIDE REAR TIRE. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 13V081000 (SEATS) HOWEVER, THE CONTACT WAS CONCERNED THAT THE REAR TIRE WAS NOT ALSO REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10863778May 8, 2016
STRUCTURE:BODY, SEATS
FORD REFUSES TO PAY FOR RECALL RELATED REPAIRS. I PURCHASED VEHICLE IN JULY OF 2015. RECEIVED NOTICE FROM FORD OF SAFETY RECALL INVOLVING 3RD ROW SEATING. FORD WANTS $2100 FOR REPAIR OF THE CORROSION ON THE WHEEL WELLS. THE ROW SEATING IS USELESS DOESN'T LOCK IN OPEN POSITION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10860539April 20, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 40 MPH, THE VEHICLE STALLED. THE VEHICLE RESTARTED, BUT WOULD NOT SHIFT INTO GEAR. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 192,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855670April 15, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING IN A MAJOR INTERSECTION. THE VEHICLE WAS ABLE TO RESTART SHORTLY AFTER AND BE DRIVEN FOR A COUPLE MINUTES, BUT THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 05/17/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855455April 14, 2016
VEHICLE SPEED CONTROL, ENGINE
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE THE VEHICLE WAS AT A STOP, THE RPMS SURGED TO 2,000 AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE FAILURE ALSO OCCURRED WHEN THE BRAKES WERE APPLIED. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE IT WAS DIAGNOSED THAT THERE WAS A LEAK IN THE MANIFOLD, WHICH NEEDED TO BE REPLACED. THE CONTACT TOOK THE VEHICLE TO TWO CERTIFIED MECHANICS WHO DIAGNOSED THAT THERE WAS NO LEAK IN THE MANIFOLD. THE CONTACT TOOK THE VEHICLE TO THE DEALER A SECOND TIME AND WAS INFORMED THAT THEY WERE UNABLE TO BE SPECIFY THE EXACT FAILURE. THE DEALER STATED THAT THE THROTTLE BODY AND OTHER UNIDENTIFIED COMPONENTS NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 124,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855605April 14, 2016
POWER TRAIN
TAKATA RECALL MY TRANSMISSION START SLIPPING WHEN 1ST GEAR TO 2ND GEAR. FEEL LIKE SOME TIMES LOOSING POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10855606April 14, 2016
POWER TRAIN
VAN WAS DRIVING ON A CITY STREET AS IT SHOULD WHEN WITH NO WARNING OR INDICATION OF ANY PROBLEM AT ALL DRIVING POWER WAS LOST WHILE ON A PUBLIC ROADWAY. THE CAR WOULD NOT MOVE AT ALL IN ANY GEAR AND WAS STUCK ON THE ROADWAY AS FAR OVER AS WAS POSSIBLE, BUT COULD NOT GET COMPLETELY OFF OF THE ROADWAY ONCE MOMENTUM WAS LOST. HAD I KNOWN THERE WOULD BE NO WAY TO DRIVE THE VEHICLE I MIGHT HAVE BEEN ABLE TO GET FARTHER OFF OF THE ROAD INTO A DITCH. THIS IS THE VAN WITH THE 3.9 LITER ENGINE. I HOPE NO ONE HAS HAD THIS HAPPEN WHEN CROSSING A HIGHWAY OR TRYING TO MERGE ON TO THE INTERSTATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10854094April 7, 2016
POWER TRAIN
TRANSMISSION JUST STOPPED WORKING WITH ROUGHLY 77,835 MILES, IN A STATIONARY MODE PARKED. FORD TRANSMISSION THEY PUT IN HAD A BETTER WARRANTY THAN ON THE NEW CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10852334March 29, 2016
POWER TRAIN
TRANSMISSION COMPLETELY STOPPED WHILE DRIVING NO WARNING LOST ALL FORWARDS AND REVERSE. BEEN TOLD IT IS THE SAME PROBLEM FORD HAS HAD ON MANY OF THE SAME MODELS OF TORQUE CONVERTER GOING OUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850952March 22, 2016
POWER TRAIN, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING 30 MPH, THE VEHICLE STALLED. THE CONTACT WAS UNABLE TO RESTART THE VEHICLE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TORQUE CONVERTER NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 164,421. UPDATED 07/12/16*LJ THE TORQUE CONVERTER WAS REPLACED AT A COST OF $ 1083.32. UPDATED 08/02/16.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850855March 21, 2016
POWER TRAIN
WHILE DRIVING AT APPROXIMATELY 20 MILES AN HOUR WE MADE A TURN THEN THE VEHICLE JUST REVVED UP AND WOULD NOT GO IN ANY GEAR. VEHICLE STALLED IN THE MIDDLE OF THE STREET AND WAS UNABLE TO GET IT OUT OF TRAFFIC. AFTER INVESTIGATING REALIZE THAT THIS IS THE TORQUE CONVERTER THAT HAS WENT BAD AND THERE WAS A RECALL ON 2004 AND 2005 FOR THE EXACT SAME PROBLEM. 2006 USE THE SAME TRANSMISSION AND SAME TOUR CONVERTER SO I'M NOT SURE WHY IT WASN'T RECALLED ALSO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10850867March 21, 2016
POWER TRAIN, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 20 MPH, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE; HOWEVER, IT WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN). THE FAILURE MILEAGE WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10849857March 15, 2016
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
THE 2004 FREESTAR IS SHORTING OUT ALL THE SENSORS ARE SHORTING OUT U TOOK IT TO BE PUT ON MACHINE AND IT CANE BACK WITH 17 SENSORS MALFUNCTION GOING ON AND IT'S THE ONLY VECHELE I OWN AND I'VE GOOGLED THE PROBLEM AND I SEE 100000 OTHER PEOPLE ARE HAVING THE SAME PROBLEM WHAT SHOULD I DO I MIGHT BE DRIVING DOWN THE ROAD AND THE VRAJE SENSOR IS GOING AND I CAN'T STOP I'M NOT RICH I CANTVGO BUY ANOTHER VAN PLEASE HELP ME
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10845586March 8, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD FREESTAR. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED A LOSS OF POWER. PRIOR TO THE FAILURE, THE VEHICLE HESITATED. THE FAILURE OCCURRED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC, BUT THE FAILURE COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN); HOWEVER, THE VIN WAS NOT INCLUDED. THE FAILURE MILEAGE WAS APPROXIMATELY 151,206. UPDATED 04/07/16*LJ UPDATED 04/26/16*LJ *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10839632March 3, 2016
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD FREESTAR. THE CONTACT STATED THAT WHILE DRIVING AT 40 MPH, THE VEHICLE SHIFTED INTO NEUTRAL INDEPENDENTLY. THE CONTACT MENTIONED THAT THERE WAS AN INCREASE OF ENGINE RPMS AND THE VEHICLE FAILED TO DRIVE. THE VEHICLE WAS TOWED BUT WAS NOT TAKEN TO THE DEALER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10838541February 26, 2016
POWER TRAIN
I BOUGHT THIS CAR IN 2014. IT STRANDED ME ON THE SIDE OF THE ROAD IT WOULDN'T GO IN REVERSE OR DRIVE. FINALLY AFTER 4 HRS I GOT IT TO WHERE I COULD DRIVE IT HOME. TOOK IT TO A SHOP AND THEY SAID NOTHING WAS WRONG THEY HAD TO SEE IT ACT UP. EVEN THOUGH THE CHECK ENGINE SOON LIGHT WAS ON AND THE LIGHT FOR THE TRANSAXLE WAS ON THE SHOP SAID THEY PUT IT ON A DIAGNOSTIC MACHINE AND IT SHOWED NOTHING. SO I TOOK IT HOME AND IT WHEN I DRIVE IT IT JERKS AND THE RPM'S GO TO ABOUT 4000 RPM'S BEFORE IT SHIFTS. I HAVE HAD IT 4 TIMES AT A SHOP AND THE SAME THING HAPPENED THEY COULDN'T FIND ANYTHING WRONG. NOW IT HAS REALLY GONE BAD. IT NO LONGER SHIFTS YOU CANT GET IT PAST 35 MILES PER HOURS BECAUSE THE ENGINE WOULD PROBABLY BLOW. I CAN'T TAKE IT ON THE FREEWAY BUT EVERY SHOP I TOOK IT TO SAID NOTHING IS WRONG. I HAVE A YEAR TO GO ON PAYMENTS ON A VEHICLE I COULDN'T EVEN DRIVE IF I KNEW THIS WAS GOING TO HAPPEN I WOULDN'T OF BOUGHT IT. THE DEALER I BOUGHT IT FROM DIDN'T EVEN TELL ME THAT THIS VAN HAD THIS PROBLEM NOW I DON'T KNOW WHAT TO DO. I DON'T EVEN KNOW IF THIS VAN IS ON THE RECALL LIST OR NOT OR IS IT TOO LATE TO GET IT FIXED. I STARTED HAVING THIS PROBLEM 6 MONTHS AFTER I BOUGHT IT IN JULY OF 2014.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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