Ford Freestar Complaints

2,533 consumer complaints on file.

#10250092November 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR-TRANSMISSION FAILED @ 65 MPH WITHOUT ANY WARNING, JUST QUIT. WE WERE DRIVING ON THE MASS TURNPIKE ( I90 EAST ) @ NIGHT W/ CRUISE CONTROL ON AND SUDDENLY THE CARE REVVED TO 5000 RPM. WE PULLED OVER TO FIND THAT THERE WERE NO GEARS, NO PARKING GEAR, REVERSE OR FORWARD GEARS. DEALERSHIP SAYS TRANSMISSION HAS TO COME OUT. THE FLUID LEVEL WAS FINE PRIOR TO THE TRIP. NO INDICATION OF ANY TROUBLE LEADING UP THE EVENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249934November 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE SPONTANEOUSLY JERKED FORWARD. THE DEALER COULD NOT DUPLICATE THE FAILURE OR PROVIDE A REMEDY. MONTHS LATER, WHILE DRIVING APPROXIMATELY 30 MPH, THE RPM'S DRAMATICALLY INCREASED. THE VEHICLE THEN WENT INTO A NEUTRAL STATE BEFORE SHIFTING INTO GEAR, WHICH CAUSED THE VEHICLE TO JERK FORWARD AGAIN. THE DEALER STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED AT THE COST OF $1,400. THE VEHICLE HAS NOT BEEN REPAIRED AND THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 30,000 AND CURRENT MILEAGE WAS 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249760November 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
04 FORD FREESTAR TRANNY WENT OUT AT 32000 MILES. THEN AGAIN AT 69000 MILES. THERE ARE ALMOST 400 PEOPLE WITH THE SAME MINI VAN THAT ARE HAVING THE SAME PROBLEM. SEE LINK BELOW: HTTP://TOWNHALL-TALK.EDMUNDS.COM/DIRECT/VIEW/.F0FB94A/267. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249370November 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE HAD JUST TURNED THROUGH A TRAFFIC SIGNAL, AND, WITHOUT WARNING, THE TRANSMISSION COMPLETELY DISENGAGED. FORTUNATELY, SHE WAS ABLE TO COAST OFF OF THE ROAD AND OUT OF TRAFFIC WITHOUT INCIDENT. THE VAN HAD TO BE TOWED TO A TRANSMISSION REPAIR SHOP WHERE WE LEARNED THAT THE CONVERTER HAD TO BE REPLACED BECAUSE IT WAS "STRIPPED". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249347November 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 45 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE HESITATED WHEN THE ACCELERATOR PEDAL WAS DEPRESSED. SUDDENLY, THE TRANSMISSION FAILED WITHOUT WARNING. ROADSIDE ASSISTANCE WAS CALLED TO THE SCENE AND THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE TRANSMISSION TORQUE COMPONENT WAS DETERMINED TO BE THE CAUSE OF THE FAILURE. THE CONTACT WAS CONCERNED OF THE SAFETY RISK INVOLVED. THE CURRENT AND FAILURE MILEAGES WERE 68,000. UPDATED 12/15/08. *LJ UPDATED 12/15/08. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248767November 13, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
ON TUESDAY NOV. 11TH AT 5:21PM MY WIFE AND 3 OF MY 4 CHILDREN WERE DRIVING DOWN A BUSY 4 LANE HIGHWAY IN MURFREESBORO, TN WHEN WITHOUT ANY WARNING OR STRANGE SOUND THE 2005 FORD FREESTAR VAN WE OWN FAILED TO PROPEL ITSELF FORWARD. THE ENGINE WAS STILL RUNNING BUT THE CAR ACTED AS THOUGH IT WAS IN NEUTRAL. MY WIFE COASTED TO A STOP AND PLACED VAN IN PARK AND KILLED THE ENGINE. SHE RESTARTED AND PLACED IN DRIVE POSITION BUT VAN WOULD NOT MOVE. OTHER DRIVERS WERE SWERVING TO MISS HER AS NO SHOULDER TO PULL ONTO. REVERSE GEAR NON RESPONSIVE AS WELL. HAD VAN TOWED TO TRANSMISSION REPAIR SHOP. TOTAL TORQUE CONVERTER FAILURE AT 55, 500 MILES. PAID $751 DOLLARS FOR TORQUE CONVERTER REPLACEMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247647November 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FREESTAR WHILE DRIVING AT APPROXIMATELY 35-40MPH TRANSMISSION STOPPED WORKING CAN WAS STILL RUNNING BUT WOULD NOT MOVE. LUCKILY WAS ABLE TO PULL TO THE SIDE OF THE ROAD SAFELY TALKED TO LOCAL DEALERSHIP WAS QUOTED 3500 TO REPAIR WAS TOLD NEEDED NEW TRANSMISSION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247506November 3, 2008
EQUIPMENT:MECHANICAL:ACCESSORY SCISSOR/SCREW/BOTTLE JACK/LIFT
THE FACTORY INSTALLED JACK BROKE AT THE HINGES, AND MY VEHICLE FELL ON MY FATHER. *TR UPDATED 07/02/12 *BF THE CONSUMER STATED WHEN THE JACK FAILED, IT BENT OUTWARD AT THE HINGES. UPDATED 07/05/12
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10246789October 27, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 FORD FREESTAR.........SPLINES ON TRANSMISSION SHATTERED AND RUINED TRANSMISSION...FORD MADE ME SO ANGRY WITH "NON-RESPONSE" I HAD LOCAL SHOP FIX IT. I WOULD NOT PAY FORD ANY $$$$ FOR ANYTHING....VAN HAD 80000 MILES ON IT WHEN TRANS WENT OUT.....MANY STORIES ON-LINE WITH SIMILAR ISSUES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246710October 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION FAILED IN 2005 FORD FREESTAR MINIVAN WHILE 375 MILES AWAY FROM HOME ON VACATION. HAD TO LEAVE IT AT FORD DEALERSHIP WHILE BEING REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246713October 25, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY TRANSMISSION WENT OUT ON MY VAN WITHOUT WARNING OR NOTICE AND I HAD TO FIGHT TRAFFIC REALLY BUSY TRAFFIC WITH MY KIDS AND GRANDKIDS IN THE CAR AROUND 1:30 AM. THIS SHOULDN'T HAVE HAPPENED AND IT DID. WHY NO WARNING AND WHY ALL OF A SUDDEN DID IT QUIT. THIS IS A RECALL PROBLEM AND NEEDS TO BE RECALLED SO THIS CAN BE FIXED SO I CAN FIND A JOB. THIS CAUSED LOTS OF GRIEF AND PROBLEMS AND NOW I AM OUT A CAR AND IT COSTS OVER $3000 TO FIX IT. WHAT CAN BE DONE TO FIX THIS? PLEASE RECALL THIS SO OTHERS LIKE ME CAN BET THERE VAN FIXED... THANK YOU *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246420October 22, 2008
ENGINE AND ENGINE COOLING
WHILE DRIVING 45 MPH MY 2006 FORD FREESTAR (24,000 MI.) VAN COMPLETELY STALLED. THERE WERE NO WARNINGS AT ALL, IT JUST DIED. I SAFELY PULLED INTO A PARKING LOT AND PUSHED IT TO A SAFE LOCATION. I HAD IT TOWED TO A FORD DEALERSHIP. LATER IN THE DAY THEY STARTED IT RIGHT UP, CHECKED IT ALL OUT AND FOUND NOTHING WRONG. I WAS VERY LUCKY THAT NOBODY STOPPED IN FRONT OF ME OR I WOULD HAVE HIT THEM. I'M SCARED TO DRIVE IT NOW AFTER READING ALL THE COMPLAINS ONLINE ABOUT THIS HAPPENING TO OTHERS. THIS VAN HAS BEEN NOTHING BUT TROUBLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245651October 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
ON OCTOBER 14TH, 2008 AS MY WIFE AND 4 YR OLD WERE TRAVELING IN I-90 OUTSIDE OF CLEVELAND, THE 2004 FORD FREESTAR SHE WAS DRIVING BEGAN TO SLOW ALTHOUGH THE ENGINE BEGAN TO REV HIGHER. THE CAR EVENTUALLY STOPPED IN THE CENTER LANE OF I-90 AND LUCKILY A PASSERBY STOPPED TO HELP GET THE VEHICLE OFF THE ROAD. MY WIFE AND 4 YR OLD WALKED TO MY PLACE OF EMPLOYMENT AND THEN TOOK MY CAR HOME. I HAD THE 2004 FREESTAR TOWED TO JOHN LANCE FORD WHERE IT WAS DIAGNOSED AS HAVING A FAILED OIL PUMP IN THE TRANSMISSION WHICH CAUSED THE FAILURE OF A DRIVE SHAFT AND THE BURNING UP OF ESSENTIAL GEARS. THE COST OF THE REPAIR WAS $1,600.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245733October 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION, SERVICE BRAKES, HYDRAULIC
LAST WEEK, IN ORDER TO PREPARE FOR A TRIP AWAY I HAD MY 2004 FORD FREESTAR SERVICED AND GOT NEW TIRES, ETC., AND THEN THE MECHANIC SAID I NEEDED NEW BRAKES AND ROTORS AND SPENT $1,000.00 ON PARTS AND LABOR (INCLUDING THE TIRES). HE SHOWED ME THE ROTORS AND EXPLAINED HOW BAD OF SHAPE THEY WERE IN, THERE WERE DEEP GROOVES IN THEM. AT LEAST FEELING CONFIDENT THAT ALL THIS WORK WAS COMPLETED AND I WAS READY FOR MY TRIP, OFF I WENT. THEN ALL OF A SUDDEN DRIVING AT 70 MPH ON THE PA TURNPIKE I REALIZED THE POWER HAD GONE FROM THE GAS PEDAL AND THE VAN WOULD NOT GO FORWARD. I QUICKLY PULLED TO THE SIDE AND TURNED VEHICLE OFF, THEN TRIED AGAIN, IT WOULD NOT GO IN DRIVE OR REVERSE OR ANY LOWER GEAR. MY VAN IS NOW IN THE TRANSMISSION SHOP AND THE MECHANIC HAS JUST INFORMED ME THAT THE TORQUE CONVERTER IS TOTALLY SHOT AND HE EXPLAINED TO ME THAT THIS SEEMS TO BE A PROBLEM WITH THESE VEHICLES AND NOW I HAVE TO SPEND ANOTHER $1,000.00 OR MORE TO HAVE THIS PROBLEM FIXED. SO WITHIN ONE WEEK, I HAVE NOW SPENT $2,000.00 ON THIS VEHICLE. IF IT WAS AN OLD PIECE OF JUNK I WOULD HAVE JUST BOUGHT A NEW VEHICLE. BUT IT'S ONLY FOUR YEARS OLD. THIS IS TOTALLY UNACCEPTABLE AND I WILL NEVER BUY A FORD AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245744October 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION COMPLETELY FAILS WITH NOW WARNING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10245388October 14, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY '04 FORD FREESTAR FAILED. THE DEALER FIXED IT TELLING ME THAT IT WAS THE TORQUE CONVERTER. THE NEXT DAY WHILE TRAVELING ON THE HIGHWAY THE TACHOMETER STARTED TO BOUNCE AROUND 2000 RPMS AND I COULD FEEL SURGES WHERE THE 'TORQUE CONVERTER WAS NOT CONVERTING.' I RETURNED IT TO MY FORD DEALER THIS MORNING AND THEY TOLD ME THERE IS NOTHING WRONG. SO HERE I AM WITH A FAULTY TRANSMISSION AND FORD CLAIMING IT IS ALRIGHT. I WONDER HOW LONG IT WILL GO BEFORE BREAKING DOWN? I HAVE NO CONFIDENCE IN DRIVING IT AT ALL. HOPEFULLY WHEN IT DOES BREAK DOWN THERE IS NO CAR BARRELING DOWN BEHIND ME AS I CRUISE TO A STOP. FORTUNATELY NO DEATHS OR INJURIES, SO FAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244893October 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MY WIFE WAS DRIVING OUR 2004 FORD FREESTAR SE DOWN A COUNTRY ROAD YESTERDAY. WITHOUT WARNING, THE VEHICLE SLOWED TO A STOP AND WOULD NOT MOVE FORWARD OR REVERSE. THIS IS THE FIRST TIME WE HAVE HAD THIS TROUBLE WITH THE FREESTAR. UPON HAVING THE VEHICLE TOWED TO A MECHANIC, IT WAS LEARNED THAT THE TRANSMISSION HAD GONE OUT. THE VEHICLE HAS 107,000 MILES ON IT AND GAVE NO WARNING SIGNS TO INDICATE TROUBLE. WE HAVEN'T HAD THE VEHICLE FIXED YET AS IT'S GOING TO COST BETWEEN 1800.00-3000.00 PLUS. DEPENDING ON IF WE HAVE THE TRANSMISSION REBUILT OR PURCHASE A USED OR NEW ONE. THIS IS MONEY WE REALLY CAN'T AFFORD RIGHT NOW. WHILE I WAS LOOKING AT A FORUM, I FOUND THIS WAS A VERY COMMON ISSUE WITH THE 2004 FORD FREESTAR TRANSMISSIONS. YET, FORD HAS NOT ISSUED A RECALL. NOW, I"M STUCK WITH A VAN THAT DOES NOT RUN AND A LOT OF PAYMENTS STILL OWED ON IT. I HOPE SOMETHING CAN BE DONE ABOUT FORD AND THESE FREESTAR'S. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244541October 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2005 FORD FREESTAR. WHILE DRIVING APPROXIMATELY 20 MPH AND AFTER MAKING A RIGHT TURN, THE VEHICLE WOULD NOT MOVE FORWARD OR BACKWARDS. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE FOLLOWING DAY, THE VEHICLE WAS TOWED TO THE DEALER AND THEY STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE MANUFACTURER STATED THAT THEY WOULD PAY FOR HALF OF THE REPAIR COSTS. THE CURRENT AND FAILURE MILEAGES WERE 47,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244555October 6, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSION ON MY CAR WENT OUT AT 75000 MILES. I HAD A 100,000 WARRANTY SO I HAD IT TOWED TO THE DEALER. MY WARRANTY COMPANY WOULD NOT PAY FOR THE REPAIRS SINCE I COULD NOT LOCATED MY 30K SERVICE ON THE TRANSMISSION. I HAD JUST MOVED AND SINCE MY PAPERS WHERE NOT AVAILABLE TO ME I TRIED TO CONTACT THE DEALER WHERE I HAD SERVICE. I COULD NOT GET THE PAPERWORK FROM THEM SINCE THEY HAD GONE OUT OF BUSINESS. I TRIED TO LOCATED MY SERVICE ONLINE AND IN THE PROCESS CAME ACROSS HUNDREDS OF COMPLAINTS OF THE SAME MAKE AND MODEL TRANSMISSIONS. THE PROBLEMS ALL SEEM TO COME FROM THE TORQUE CONVERTER. THESE COMPLAINTS HAVE BEEN FILED WITH THE NHTSA. FORD HAS EVEN ADMITTED TO THE PROBLEM AND HAS PAID MANY OF THE COMPLAINTS. WHEN I CALL AND ASKED TO HAVE MY COVERED THEY JUST KEPT REPEATING THAT THEY DID NOT COVER ANY OUT OF WARRANTY WORK. AS LATE AS SEPT 22 2008 THEY HAD JUST PAID A 1600 CLAIM ON A CAR THAT HAD 90K ON IT WITH NO WARRANTY. 1).WHY IS THERE NO RECALL AFTER ALL THE HUNDREDS OF COMPLAINTS SOME RISKING INJURY. 2).WHY ARE THEY ALLOWED TO PAY SOME AND NOT OTHERS DEPENDING ON SOMEONE'S WHIM. I CALL THE DEALER BACK AND EVEN HE ADMITTED TO ME THAT IF I WOULD HAVE BROUGHT MY CAR IN BEFORE OCT. 1 THAT I WOULD HAVE HAD ALOT BETTER CHANCE OF GETTING SOME HELP. THIS IS CRAZY. I HAD PROBLEMS WITH MY TRANSMISSION AT 10K BUT THEY "CLAIM" THIS IS UNRELATED. HOW CAN THIS BE ALLOWED TO GO ON. YOUR WARRANTY THAT I PAID 1000.00 FOR REST ON A PIECE OF PAPER AND FORD IS ALLOW TO PICK AND CHOOSE WHATEVER THEY WANT TO DO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10244392October 4, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
MAJOR TRANSMISSION AND ELECTRICAL SYSTEM FAILURES AT 50K. WIRING HARNESS/COMPUTER NOT HOUSED RIGHT; OPEN TO WATER. 3RD TIME STRANDED BY THIS CAR IN 5 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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