Ford Focus Complaints

22,326 consumer complaints on file.

#11554872November 13, 2023
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed, and the vehicle jerked and failed to accelerate as intended. The vehicle was taken to the dealer and diagnosed with a failed transmission clutch assembly. The transmission clutch assembly needed to be repaired. The vehicle was not repaired. The manufacturer was not made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554882November 13, 2023
ENGINE
The contact owns a 2016 Ford Focus. The contact stated while driving at 5 MPH, the vehicle jerked abnormally. The check engine warning light was illuminated. The vehicle had not been diagnosed or repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554889November 13, 2023
POWER TRAIN
The contact owns a 2017 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle started shaking excessively. The contact was able to drive the vehicle to her residence. The contact also stated that the failure had been reoccurring for over a year. The vehicle was taken to an independent mechanic and diagnosed with a failed transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554895November 13, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2017 Ford Focus. The contact stated that the check engine warning light was illuminated. While driving at unknown speeds, the vehicle stalled. Upon restarting the vehicle, the vehicle stalled again. The contact stated that the fuel gauge was reporting inaccurately. The mileage displayed the wrong reading. The contact was unable to use the specified fuel and had to use a higher-octane fuel. The vehicle failed to accelerate above 30 MPH. The vehicle was taken to an independent mechanic, who informed the contact that the vehicle had failed inspection. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The contact stated the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The approximate failure mileage was 42,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554976November 13, 2023
ENGINE
Clutch and actuator a&b
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554723November 12, 2023
ENGINE, FUEL/PROPULSION SYSTEM
On three occasions the engine, on my 2017 Ford Focus, has stalled while driving, without warning and without the ability to restart the vehicle, increasing the risk of a crash. The 1st two times (Sept 5th and 29th) it stalled the check engine and battery light came on. When it stalled the 3rd time (Oct 28th) only the check engine light came on. I had repairs done to the car when it stalled the 2nd time but after the repair work was complete the car still stalled. I researched online and Ford had recalled the Ford Focus for intermittent stalling but when I called them and gave them my VIN # they said my car was not on the list, but they suggested I contact you to report the safety issue I am having with my car. I am very, very afraid to drive it, since it puts my safety at risk and my husband and children. My car is our main driving source.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554324November 9, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2015 Ford Focus. The contact stated that while driving from a complete stop, the accelerator pedal was depressed; however, the vehicle hesitated while responding. The contact stated that the accelerator pedal was depressed to the floorboard, but the vehicle was sluggish. The contact stated that the failure recurred while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the canister purge valve had malfunctioned and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554374November 9, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated, and the vehicle was shaking. The contact stated that when she depressed the accelerator pedal, the vehicle did not accelerate. The vehicle lost motive power and would not restart. The vehicle was towed to the dealer and diagnosed with a failed transmission clutch and transmission control module. The contact was informed that the transmission clutch and transmission control module needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to report the failure to the NHTSA Hotline. The failure mileage was approximately 139,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554377November 9, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact received notification of Customer Satisfaction Program: 14M02, prompting her to schedule the vehicle for service with the dealer. The vehicle was taken to the dealer, who informed the contact that the service could not be completed, due to a general failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 107,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554387November 9, 2023
POWER TRAIN, ENGINE, SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
The contact owns a 2014 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered with an abnormal sound coming from the rear passenger's side wheel. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the tire but provided no diagnosis for the warning lamp. The vehicle was taken to another dealer, who diagnosed failures with the rear passenger’s side wheel bearing and clutch. The vehicle was repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 98,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554440November 9, 2023
POWER TRAIN, EXTERIOR LIGHTING:HEADLIGHTS
The contact owns a 2014 Ford Focus. The contact stated while driving 40 MPH, the vehicle briefly jerked and shuddered, and lost motive power. After restarting the vehicle, the vehicle returned to normal functionality; however, the failure became a regular occurrence. The contact also stated that while driving at night, she became aware that the headlamps provided inadequate illumination, severely compromising nighttime visibility. After a visual inspection of the headlamps, the contact became aware that the housing had deteriorated significantly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a general failure with the transmission but diagnosis for the failure with the headlamps. The contact was informed that the headlamps needed to be replaced. Additionally, the transmission was replaced however, the failure recurred. After investigating the failure, the contact related it to NHTSA Campaign Number: 15V813000 (Electrical System), but the VIN was not included. The manufacturer was notified of the failure but provided no assistance. The failure mileage was 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554169November 8, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), ENGINE
The contact owns a 2014 Ford Focus. The contact stated that after the vehicle was refueled, the vehicle failed to restart. The contact stated that several attempts were needed to restart the vehicle. The contact stated that while driving at various speeds, the vehicle stalled without warning. The contact was able to restart the vehicle however, the check engine warning light illuminated. The vehicle was taken to the dealer and DTC code: P1450 (EVAP Emissions Control System) was retrieved. The contact referenced NHTSA Campaign Numbers: 15V813000 (Electrical System) and 14V495000 (Electrical System) as a possible cause for the failure; however, the vehicle was previously repaired under the recall repairs. The contact stated that the transmission control module and the clutch had been replaced several times however, the failure persisted. The manufacturer was made aware of the failure. The approximate failure mileage 91,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554179November 8, 2023
STRUCTURE:FRAME AND MEMBERS
The contact owns a 2012 Ford Focus. The contact stated following repair work on the transmission, the contact was advised by the dealer to pick up the vehicle. The dealer informed the contact that the vehicle was not test driven because of extreme rust to the sub frame, and that the vehicle was unsafe to drive. The contact determined that the cost of replacing the sub frame would exceed the value of the vehicle. The vehicle was not repaired. The contact researched online and related the failure to several reported instances of severe corrosion for several years, makes, and models of the vehicle. The manufacturer had been informed of the failure. The failure mileage was approximately 123,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554181November 8, 2023
POWER TRAIN:CLUTCH ASSEMBLY
The contact's daughter owns a 2016 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle shuddered after coming from a complete stop. Additionally, the vehicle jerked while accelerating. No warning light was illuminated. The contact stated that the clutch assembly had previously been replaced five times; however, the failure recurred. The vehicle was taken to the dealer, where it was diagnosed that the clutch assembly needed to be replaced for the sixth time. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that a half of the cost of the repair would be covered. The failure mileage was approximately 51,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553936November 7, 2023
FUEL/PROPULSION SYSTEM
The canister purge valve has failed. Was not defective when recall #19S22 was performed. Car failed to start repeatedly and would not idle after refilling the tank from low (fuel light on) to approximately 75%. Eventually, the car did start and after keeping the RPMs at 2000 for a few minutes, the car is back to idling normally. Check engine light did not appear until 3 days after the stall at the gas station, which had a DTC P1450 code indicating inability for the car to bleed the fuel tank, suggesting the canister purge valve. Ford should offer the free replacement of the defective purge valve and inspection of the carbon canister and fuel tank even after the 19S22 recall was performed (which was just a software update and inspection at the time of service). The possibility of the car stalling not just at the gas station is a safety issue for others and the occupant because of the possibility of a sudden loss of power/becoming an obstruction/or abruptly stopping on the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11553974November 7, 2023
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving at an undisclosed speed and attempting to complete a turn, the vehicle briefly shuddered before returning to normal functionality; however, the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the clutch assembly. The vehicle was repaired, but the failure reoccurred. The vehicle was taken back to the dealer, who again diagnosed a failure with the clutch assembly. The vehicle was repaired, but the failure reoccurred. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554005November 7, 2023
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated that the vehicle occasionally failed to reverse. The contact stated that the vehicle had to travel for five to ten minutes before it would accelerate as needed. The check engine warning light was illuminated. The vehicle was taken to an independent who checked the transmission, but the failure persisted. The vehicle was taken to the local dealer, where it was diagnosed and determined that the clutch needed to be replaced. The vehicle was not covered under warranty and was not repaired. The manufacturer was contacted and informed the contact that the warranty had expired. The contact was then referred to the NHTSA Hotline. The failure mileage was approximately 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554016November 7, 2023
ENGINE, POWER TRAIN
While driving vehicle two "Oil Lights" on dash came on and car instantly began making a noise. Pulled over and had it towed to a service shop, they are telling me the "Oil Pump Drive Belt" broke and now the entire engine needs replaced. Upon researching this issue I come to find that this is a VERY COMMON issue that Ford is aware of but refusing to fix. This needs addressed!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554052November 7, 2023
POWER TRAIN
The contact owns a 2013 Ford Focus. The contact stated that within 6 months of purchasing the vehicle new, the transmission made an abnormal grinding sound while driving. Additionally, the contact stated that while driving at various speeds and depressing the accelerator pedal, the vehicle failed to respond. There was no warning light illuminated. The vehicle was taken to the dealer several times, and the TCM was replaced; however, the failure became more frequent. The contact stated that while accelerating from a complete stop, the vehicle jerked and hesitated to respond. The contact stated that the failure recurred while driving at various speeds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the two internal clutches needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11554096November 7, 2023
ENGINE, UNKNOWN OR OTHER
2016 Ford Focus with 53,000 miles, driven less than 150 miles per week on average just getting back and forth to work and running errands. Check engine light came on on November 2, 2023. I got a P0344 code from my mechanic who is 5 minutes away from when the check engine light came on. He advised me not to drive the vehicle until he could get my car in on November 7. When I started the car to take it to the mechanic on the evening of November 6 for him to look at the next day, the oil light came on. It was a 5 minute drive from my home to the auto shop. He immediately said Oh, Oh, that's the bad oil light not the low oil light. I have routinely kept up with the recommended maintenance schedule and the car was last serviced on June 7, 2023 with no problems. I was told on the morning of November 7 after he had looked at the car that the engine was shot and the car would need a brand new engine. One of the employees at the shop is a former employee of a Ford dealership and was not at all surprised as he began running down a list of all the times that he had seen this problem. "It always happens right after the warranty expires' were his exact words. I now have to wait for a new engine, which is on back order for up to 2-3 months, which is an indication of how rampant this problem is with this Ford engine, and I will have to figure out how I'm going to get to work as we head into the winter months. One of the last things that the mechanic said to me before I signed the $5400 work order, was how lucky I was that the car didn't die on the road leaving me stranded. I can only attribute that to the short distances that I drive. Please do something for those of us that purchased this vehicle in good faith and are now being told that there is nothing that Ford can do for us because the warranty is expired.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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