Ford Focus Complaints

22,326 consumer complaints on file.

#10219233February 26, 2008
ELECTRICAL SYSTEM:IGNITION
THE KEY GETS STUCK IN THE IGNITION AND WILL NOT COME OUT. THIS IS A COMMON DEFECT,AND FORD REFUSES TO RECALL THE VEHICLE OR FIX IT UNLESS IT IS UNDER WARRANTY. I HAVE NOT HAD IT FIXED AND I WILL HOTWIRE THE CAR BEFORE I PAY 400 DOLLARS FOR A PROBLEM THAT WILL NOT EXIST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219248February 26, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
A MAJOR COMPLAINT ABOUT THE 2000 FORD FOCUS. THIS WAS MY FIRST REAL CAR AND I WAS EXCITED. I HAD THE CAR FOR A COUPLE MONTHS WHEN IT STATED WHINING NOISES. I TOOK IT IN THEY SAID IT WAS NOTHING. IT HAPPEN I TOOK IT BACK. THEY SAID IT WAS THE TRANSMISSION FIXED A WEEK LATER THE CAR STARTED SHUTTING OFF ON ITS OWN. IT WOULD STALL AND STOP AS I WAS DRIVING. I SAID THE CAR IS STILL GIVING ME PROBLEMS AND TOOK IT BACK THEY INSISTED THAT THE CAR WAS OK. I TALK TO A FORD DEALER SAID THE FUEL PUMP. IT HAPPEN AGAIN TOLD BRING THE CAR IN FRIDAY THEN I WAS RIDING DOWN THE EXPRESSWAY IN BUFFALO NY WITH MY CHILDREN THE CAR JUST SHUT DOWN NO BRAKES NO EXCEL NOTHING WE WERE ALMOST KILLED IN THAT CAR I SCRAMBLED TO GET TO AN EXIT WHERE THE CAR STOPPED ON ITS OWN ON THE SHOULDER NEAR THE END OF THE EXIT. I CALLED THEM SCREAMING CRYING SCARED ABOUT WHAT HAPPENED DO YOU KNOW THEY SAID SORRY CAN YOU TOW IT IN. I HAVE NEVER IN MY LIFE BEEN SO UNHAPPY. I TOWED THE CAR IN AND THEY SAID THEY WOULD KEEP THE CAR. IT STARTED UP AND EVERYTHING AND THEY STILL WOULD NOT BELIEVE ME. UNTIL ONE OF THE MECHANIC SAID HE WOULD DRIVE THE CAR HOME. IT SHUT DOWN ON HIM AS HE DROVE HOME. THE MECHANIC BROUGHT IT BACK FIXED AND IT AND TOLD ME I HAD TO PAY FOR IT I COULD COME AND GET IT. I WAS SO SO SO ANGRY I TOLD THEM I WOULD NOT PAY ANOTHER DIME FOR THAT CAR BUT WHAT I OWED TO THE TIME THAT CAR ALMOST TOOK MY LIFE. THEY SAID FINE AND PUT A JUDGMENT ON ME FOR 4,000. I TOOK IT TO A ATTORNEY TO FIGHT IT I WAS SOLD A BAD CAR AND WAS VERY RUDE AND NOT CARE ABOUT MY LIFE OR MY CHILDREN'S. NOW, 7YRS LATER I LOOK AT MY TRW TO FIND NOT ONLY DID YOU GIVE ME A BAD CAR, TELL ME I HAVE TO KEEP IT BUT YOU PUT 2 JUDGMENTS ON ME AND IT IS STILL RUINING MY LIFE. BUT NO MORE I AM ASKING THAT ASKING THAT YOUR COMPANY PLEASE HELP ME IN THIS SITUATION AND STOP THIS TEARING DOWN OF MY LIFE. IT HAS WENT FROM ONE BAD ORDEAL TO A LIFE TIME OF MISERY. MY FINAL INCIDENT DATE. *TR
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10219215February 26, 2008
ELECTRICAL SYSTEM:IGNITION
I WAS GETTING INTO MY 2004 FORD FOCUS AND PUT THE KEY IN AND TRIED TO TURN IT. THE KEY WOULD NOT TURN. THE IGNITION SWITCH IS BROKEN. I RESEARCHED IT ONLINE AND FOUND NUMEROUS CONSUMERS WITH THE SAME PROBLEM. FORD IS NOT ISSUING A RECALL FOR THIS PROBLEM AND THEY SHOULD. I CALLED FORD AND THEY SAID THERE IS NOTHING THEY CAN DO. I WAS LEFT STRANDED AT WORK AND LATE FOR MY SECOND JOB BECAUSE OF THE CAR TROUBLE. I AM HAVING MY CAR FIXED TODAY. I CALLED A DEALERSHIP AND BARELY GOT TWO WORDS OUT ABOUT THE IGNITION AND THEY KNEW EXACTLY WHAT I WAS TALKING ABOUT. THEY SAID THAT IT HAS BEEN HAPPENING TO A LOT OF FOCUSES. THIS HAS LEFT MANY PEOPLE STRANDED AND IN DANGEROUS PLACES. FORD NEEDS TO ISSUE A RECALL AND FIX THIS ISSUE SO THAT THEY DO NOT HAVE ANY MORE UNHAPPY CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219124February 25, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
WHEN I PUT MY KEY IN THE IGNITION, IT DOESN'T TURN. I GOT STUCK WHILE SHOPPING AND HAD TO HAVE A LOCKSMITH COME OUT. HE INFORMED ME THAT MY KEY WAS FINE, BUT THE IGNITION SWITCH WAS THE PROBLEM AND THAT HE HAS RESPONDED TO MANY OF THE SAME CALLS FOR THE SAME PROBLEM ON THE 2002 FORD FOCUS. HE SUGGESTED THERE MIGHT BE A RECALL DUE TO THE HIGH VOLUME OF RESPONSES. SO I CALLED A FORD DEALERSHIP AND THEY THEN INFORMED ME THAT THEY HAD BEEN RECEIVING A LOT OF THE SAME CALLS, BUT THERE WAS NO RECALL IN EFFECT. THE MAN I SPOKE TO GAVE ME THE FORD 800 NUMBER TO CALL AND ISSUE A COMPLAINT, WHICH I DID. NOW I HAVE TO UNFORTUNATELY GO SPEND $300 PLUS DOLLARS ON REPAIRING MY IGNITION SWITCH EVEN THOUGH FORD IS AWARE OF THE FAULTY PART. PLEASE RECALL 2002 FORD FOCUS IGNITION SWITCHES! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219035February 24, 2008
ELECTRICAL SYSTEM:IGNITION
I NEVER EXPERIENCED A PROBLEM WITH MY IGNITION CYLINDER, NO SEMI LOCKING, NO GLITCHES NOTHING, THEN ALL OF THE SUDDEN I GO TO START MY CAR TO LEAVE THE GROCERY STORE AND THE KEY WON'T TURN. SO I HAD TO WAIT 3 HOURS WITH MY 87 YEAR OLD GRANDFATHER IN A FREEZING CAR WITH NO HEATER (CAUSE THE KEY WONT BUDGE) OF A GROCERY STORE PARKING LOT FOR A LOCKSMITH TO COME AND FIX AND THEN TO PAY HIM $400. MY COMPLAINT IS NOT THE WAIT, BUT THAT THIS FROM WHAT I READ IS A PROBLEM OCCURRING IN THESE FORD FOCUS FAULTY IGNITION. IF THIS WHERE SOMETHING THAT ONLY HAPPENED TO ME, THEN THAT WOULD HAVE BEEN MY PROBLEM, BUT ITS NOT. SO NOW WE ARE OUT $400 BECAUSE OF CHEAP MERCHANDISE THAT SHOULD HAVE BEEN RECALLED AND REPLACED FOR FREE BECAUSE TOO MANY PEOPLE BEFORE ME HAVE EXPERIENCED THIS SAME PROBLEM. PLEASE INVESTIGATE THIS PROBLEM FURTHER AND LET GET A RECALL GOING SO NO ONE ELSE HAS TO BEAR THIS BURDEN. THANK YOU FOR YOUR TIME AND CONCERN OF THIS MATTER. SINCERELY MADELEINE MELLOTT *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219033February 24, 2008
AIR BAGS:FRONTAL
MY DAUGHTER WAS A PASSENGER IN A 2007 FOR FOCUS. SHE WEIGHS 175LBS. THE DRIVER REAR ENDED THE CAR IN FRONT OF THEM IN A 50MPH ZONE AND NONE OF THE AIRBAGS DEPLOYED. WHY? *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10218933February 23, 2008
ELECTRICAL SYSTEM:IGNITION
I HAVE A 2001 FORD FOCUS AND LIKE OTHER COMPLAINTS MY IGNITION ALSO JAMMED UP, AND LEFT ME DOWN AND HAD TO FIND A WAY GET HOME FROM MY JOB ,AND COST ME $ 240.00 FOR A LOCKSMITH THE NEXT DAY. I THINK FORD SHOULD TAKE ACTION AND RECALL THIS VEHICLE, AND REPAY ALL THAT HAD THIS PROBLEM. GC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218952February 23, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
THE TRANSMISSIONS SHIFT POINTS ARE NOT CALIBRATED CORRECTLY. THE SHIFT POINTS ARE OFF. STARTING FROM A STOP THE VEHICLES FIRST SHIFT IS 3000RPM. WHILE UNDER NORMAL ACCELERATION FROM THAT POINT THE RPM'S CAN GO AS HIGH AS 3500 BEFORE THE SECOND SHIFT. ONCE IN SECOND GEAR, DEPENDING ON THE ENGINE LOAD THE RPM'S CAN GO AS HIGH AS 4000. AS I MENTIONED,ENGINE LOAD. ON A SLIGHT DOWNGRADE THE TRANS SHIFTS NORMAL WITH LOWER RPM AT ALL SHIFT POINTS. ON A SLIGHT UPGRADE SHIFT POINTS ARE HIGHER. DRIVE DOWN THE HIGHWAY AT A STEADY SPEED. THE FIRST SHIFT SEEMS OK. IN SECOND GEAR THE RPM'S WILL STAY AT 2500 TO 3000. THE TRANSMISSION DOES NO SHIFT UNTIL YOU LET OF THE GAS PEDAL A LITTLE. ONCE IN THIRD GEAR THE OD DOES NOT KICK IN UNTIL SPEEDS ABOVE 60MPH. I HAD THE VEHICLE TO THE DEALER. THEY CHECKED FOR CODES AND THERE WERE NONE. THE SHOP FOREMAN DROVE THE VEHICLE THEN REQUESTED WE DRIVE ANOTHER TO SEE IF THE PROBLEM WAS PRESENT. WE DROVE ANOTHER VEHICLE THAT SEEMED TO PERFORM THE SAME. I MENTIONED TO HIM, IF THIS IS A NORMAL OPERATION MAYBE THE COMPUTERS PROGRAM IS WRONG. MAYBE THE TRANSMISSION NEEDS TO BE REFLASHED. HE CLAIMED FORD WOULD NOT PUT OUT A PRODUCT LIKE THAT. EXAMPLE: WE HAD SNOW A COUPLE OF DAY AGO AND YOU NATURALLY HAD TO WATCH YOUR SPEED. I DROVE AROUND AT 30MPH WITH THE RPM'S AT 3,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218840February 22, 2008
STEERING:COLUMN
TL*THE CONTACT OWNS A 2001 FORD FOCUS. IN AN ATTEMPT TO DRIVE THE VEHICLE WITH THE KEY IN THE IGNITION, THE STEERING WHEEL LOCKED AND THE KEY WOULD NOT TURN. THE FAILURE OCCURRED TWICE. THE DEALER STATED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 93,750.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218859February 22, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
I GOT IN MY CAR AND PLACED THE KEY IN TO START YESTERDAY AND THE KEY WOULD NOT TURN. THE IGNITION HAD LOCKED UP. AFTER SEVERAL TRIES I WAS ABLE TO TURN THE KEY, IT HAPPENED AGAIN, HOWEVER, THIS MORNING. I WAS TRYING TO RETURN HOME AND UNABLE TO START MY CAR, I HAD TO WAIT IN MY CAR FOR AN HOUR UNTIL SOMEONE COULD BRING ME THE KEY (IT IS CURRENTLY 22 OUT). THE KEY STILL WILL NOT TURN AFTER SEVERAL TRIES. I AM CURRENTLY WAITING TO GET IT FIXED TO SEE IF THERE IS ANY OTHER WAY. I HAVE RESEARCHED ONLINE AND APPARENTLY HUNDREDS OF 2003 FORD FOCUS OWNERS HAVE THE EXACT SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218884February 22, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I OWN A 2003 FORD FOCUS ZX3 WITH 27,000 MILES. FOR THE PAST YEAR AND A HALF THE DASHBOARD LIGHTS GO OUT SUDDENLY. THIS IS NOT A FUSE PROBLEM, AS THE WAY TO GET THEM BACK ON IS TO TURN OFF THE HEADLIGHTS AND THEN TURN THEM BACK ON. OFTEN THIS PROBLEM WILL OCCUR SEVERAL TIMES DURING ONE TRIP; AT OTHER TIMES IT WILL "SOLVE" THE PROBLEM FOR MONTHS. IT HAS HAPPENED ON HIGH-SPEED HIGHWAYS AND IT IS DISCONCERTINGLY DANGEROUS, ESPECIALLY WHEN IT IS CRITICAL TO KNOW ONE'S SPEED. I BELIEVE (FROM THE INTERNET) THAT OTHERS HAVE HAD THIS PROBLEM WITH THE FOCUS. FORD, HOWEVER, DID NOT ACKNOWLEDGE A PROBLEM, OR HOW TO FIX IT OTHER THAN TAKING IT TO A DEALER AT MY EXPENSE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218824February 21, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH SEIZING, UNABLE TO START VEHICLE. 2001 FORD FOCUS WAGON. HAS HAPPENED, AND BEEN REPLACED 2 TIMES. I UNDERSTAND THIS HAS HAPPENED TO THOUSANDS OF FORD OWNERS, YET FORD REFUSES TO ACKNOWLEDGE IT AS THEY DO NOT SEE IT AS A 'SAFETY ISSUE'. THE SECOND TIME IT HAPPENED TO ME, IT WAS AROUND 11PM ON A FRIDAY NIGHT, ON A SMALL SIDE ROAD NEAR MACK AND WOODWARD, DOWNTOWN DETROIT. THERE'S NO WAY IN HELL ANYONE CAN CONVINCE ME MY SAFETY WAS NOT IN JEOPARDY BECAUSE OF THIS FAULTY PART! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218638February 20, 2008
SUSPENSION:REAR
LEFT REAR WHEEL BEARING FAILED AT 80,000 MILES AFTER THEY SAID IT WAS REPLACED BY RECALL AT 22,000 MILES. LEFT REAR WHEEL COMES LOOSE AND WOBBLES. HAD TO HAVE IT TOWED BECAUSE IT IS UNSAFE TO DRIVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218659February 20, 2008
ELECTRICAL SYSTEM:WIRING: REAR COMPARTMENT/TRUNK, EXTERIOR LIGHTING:TAIL LIGHTS
TOOK THE CAR TO THE DEALER THE SAME DAY THE LEFT TAIL LIGHT TURN SIGNAL WENT OUT. ACCORDING TO THE SERVICE MANAGER, THEY COULD NOT REMOVE THE BULB BECAUSE WHEN THE BULB "SHORTED," IT MELTED PLASTIC AROUND THE BULB. I HAD TO BUY AN ENTIRELY NEW TAIL LIGHT AND SOCKET ASSEMBLY FOR OVER $100. I WAS TOLD BY HIM THAT THIS HAPPENS "A LOT" ON THE FOCUS WAGONS AND HE HAD REPLACED 6 OF THEM THAT DAY. WHEN I EXPRESSED MY ANGER AND DISBELIEF AT THE COST AND ASKED WHY THIS WASN'T A RECALL ITEM, HE SAID NOT TO BLAME HIM BECAUSE HE DIDN'T DESIGN IT. I AM ANGRY ABOUT THE COST, BUT ALSO WHETHER THIS IS A POTENTIAL SAFETY HAZARD. IT WAS 5 DEGREES THE DAY THIS HAPPENED AND SUCH A "SHORT CIRCUIT" MAY HAVE SAFETY IMPLICATIONS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219431February 19, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:GEAR POSITION INDICATION (PRNDL), ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2002 FORD FOCUS. THE CONTACT STATED THAT THE GEAR WOULD NOT SHIFT OUT OF PARK. THE FAILURE OCCURRED TWICE IN THREE WEEKS. HE ALLOWED THE VEHICLE TO RUN FOR OVER AN HOUR; HOWEVER, THE GEAR WOULD STILL NOT SHIFT OUT OF PARK. THE VEHICLE CAN ONLY BE DRIVEN IF AN EMERGENCY BUTTON IS ENGAGED, WHICH ALSO DOES NOT ALLOW THE GEAR TO SHIFT OUT OF PARK. AN INDEPENDENT MECHANIC STATED THAT THE FAILURE WAS ELECTRICAL AND A WIRE THAT CONNECTS TO THE BRAKES NEEDED TO BE REPAIRED. THE VEHICLE WAS PURCHASED IN MAY OF 2007 WITH A 1,000 MILE OR 30 DAY WARRANTY. THE FUEL SYSTEM WAS UNKNOWN AND THE VIN WAS INVALID. THE CURRENT MILEAGE WAS 86,332 AND FAILURE MILEAGE WAS 86,302.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218572February 19, 2008
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
TL*THE CONTACT OWNS A 2001 FORD FOCUS. WHILE DRIVING AT VARIOUS SPEEDS, THE REAR DOOR LATCH MALFUNCTIONED. THE REAR LATCH LIGHT ILLUMINATED TO INDICATE THAT THE DOOR WAS AJAR. THE CONTACT ALSO EXPERIENCED DIFFICULTY CLOSING THE REAR LATCH. WITHIN THE LAST SIXTY DAYS, THE MALFUNCTION OCCURRED APPROXIMATELY TWENTY TIMES. THE VEHICLE WAS PREVIOUSLY REPAIRED IN 2005 FOR NHTSA CAMPAIGN ID NUMBER 05V030000 (LATCHES/LOCKS/LINKAGES:DOORS:LATCH). THE PURCHASE DATE WAS UNKNOWN. THE CURRENT MILEAGE WAS 54,143 AND FAILURE MILEAGE WAS APPROXIMATELY 53,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218450February 18, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
IGNITION SWITCH FAILURE, WENT TO LEAVE AND KEY WILL GO IN IGNITION BUT WILL NOT TURN EITHER WAY. I WILL HAVE TO GET THIS REPLACED MYSELF EVEN THOUGH I FOUND 466 COMPLAINTS ABOUT THE SAME PROBLEM WITH THIS MAKE AND MODEL/ 20+% OF THE ENTIRE INVENTORY SO FAR HAVE THIS PROBLEM. I GUESS SOMEONE WILL HAVE TO BE KILLED IN ORDER TO GET A RECALL FOR THIS PROBLEM, ANY VOLUNTEERS? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218284February 17, 2008
ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:CONTROL MODULE
I HAVE A 2003 FORD FOCUS AND MY KEY WONT START MY CAR. WHEN YOU PLACE THE KEY IN THE IGNITION THE KEY WONT TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218216February 16, 2008
ELECTRICAL SYSTEM:IGNITION
IGNITION LOCK JAMMED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10218167February 15, 2008
SUSPENSION:REAR:AXLE:NON-POWERED AXLE ASSEMBLY
I BOUGHT THE VEHICLE NEW, IT HAS 58,000 MILES SINCE PURCHASED THE VEHICLE I CHANGED THE TIRES 4 TIMES. IT MAKES A NOISE IN THE BACK AXLE, IT BROKE TWICE ALREADY. I TOOK IT TO THE DEALER ALOT OF TIMES THEY SAID THAT THERE WAS NOTHING WRONG. THE NOISE IS STILL THERE. THE NOISE IS LOUD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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