Ford Focus Complaints

22,326 consumer complaints on file.

#10220521March 10, 2008
TIRES
I BOUGHT THIS NEW 2007 FORD FOCUS ON 8-16-07 AND WHEN I LEFT AND HEADED DOWN THE HIGHWAY MY TIRES WHICH ARE PIRELLI P6 FOUR SEASONS 205/50R16 WERE MAKING A TERRIBLE THUMPING NOISE. I CALLED THE DEALER AND WAS REASSURED BY THE SALESMAN THAT THE IS WHAT HAPPENS WITH LOW PROFILE TIRES. I TALKED TO HIM 5 OR 6 TIMES OVER A 2 TO 3 WEEK PERIOD AND HE KEPT TELLING ME THAT IS THE SOUND OF LOW PERFORMANCE TIRES. WELL I WENT IN FOR MY OIL CHANGE AND TO HAVE MY TIRES ROTATED AND THEY TOLD ME MY CAR WAS OUT OF ALIGNMENT AND MY TIRES WERE SHOT. THE TWO FRONT ONES WERE WORE ON THE INSIDE AND THE BACK TWO HAD A FUNNY WEAR PATTERN THAT THEY HAD NEVER SEEN BEFORE. THEY ALSO TOLD ME HOW MUCH IT WOULD COST TO HAVE 4 NEW TIRES PUT ON AND A ALIGNMENT. I WENT BACK TO THE DEALER AND I WAS PUT OFF. I WAS TOLD I HAVE NO WARRANTY WITH THE TIRES AS I WAS TOLD BY MY SALESMAN (WHO BY THE WAS IS NO LONGER THERE). I AM UPSET BECAUSE THE SERVICE GUY WHO MADE MY APPOINTMENT SAID THEY ARE SEEING THIS ALOT WITH THE 2007 FORD FOCUS PIRELLI TIRES BUT I AM GOING TO HAVE TO PAY FOR NEW ONES. I DON'T THINK SO THIS IS A PROBLEM I HAVE HAD SINCE I BOUGHT THIS CAR AND SOMETHING SHOULD BE DONE A.S.A.P. BEFORE SOMEONE GETS KILLED OUT ON THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220513March 9, 2008
ELECTRICAL SYSTEM:IGNITION:SWITCH
I WAS LEFT STRANDED AT NIGHT WHEN MY KEY WOULD NO LONGER FIT ALL THE WAY INTO MY IGNITION, LEAVING ME UNABLE TO START MY VEHICLE. THE VEHICLE WAS PARKED IN A FLAT PARKING LOT. THE KEY WAS NOT EXCESSIVELY WORN NOR WAS IT BENT. THE VEHICLE STARTED FINE ONLY AN HOUR BEFORE. LUCKILY, I WAS IN AN URBAN AREA WITH CELLULAR SERVICE AND I WAS ABLE TO CONTACT ROADSIDE ASSISTANCE. I WAS TOLD THAT THE VEHICLE WOULD NEED TO BE TOWED. THE TOW TRUCK DRIVER WAS UNABLE TO LOAD THE CAR ON THE FLATBED BECAUSE THE TIRES WERE TURNED AND THE STEERING WHEEL WAS LOCKED. SINCE I COULD NOT INSERT THE KEY ALL THE WAY, THE STEERING WHEEL WOULD NOT UNLOCK ALLOWING THE WHEELS TO STRAIGHTEN. I THEN HAD TO CONTACT A LOCKSMITH WHO ADVISED HE COULD REPLACE THE IGNITION CYLINDER. HE ADVISED THAT HE WOULD REPLACE THE PART WITH A DIFFERENT MODEL THAN THE OEM BECAUSE IF THE OEM MODEL WAS INSTALLED, IT COULD FAIL AGAIN. THANK GOODNESS MY ROADSIDE ASSISTANCE PLAN COVERED MOST OF THE COST FOR THE FAILED TOW ATTEMPT AND THE IGNITION SWITCH REPLACEMENT. A QUICK SEARCH ON THE INTERNET REVEALS THIS IS A WIDESPREAD PROBLEM AFFECTING THOUSANDS OF CARS OF THIS YEAR AND MODEL TYPE. THERE WERE THOUSANDS OF COMPLAINTS RETURNED IN MY SEARCH RESULTS. THIS IS UNACCEPTABLE!!! I DO LOTS OF STATE TO STATE TRAVELING AND I COULD HAVE BEEN ABANDONED IN AN UNSAFE LOCATION WITH NO CELLULAR SERVICE IN BAD WEATHER CONDITIONS! WHAT IF I HAVE CHILDREN OR ELDERLY PASSENGERS IN THE CAR??? THIS IS EXTREMELY IRRESPONSIBLE TO HAVE A KNOWN PROBLEM GO UNCOMMUNICATIVE TO FORD OWNERS. PEOPLE RELY ON THEIR VEHICLES TO START AND THAT THE IGNITION SWITCH COULD FAIL WITHOUT WARNING IS SCARY. I CAN THINK OF A DOZEN OF "WHAT IF" SCENARIOS THAT COULD PUT DRIVERS IN DANGER. THIS PART CAN BE REPLACED QUICKLY AND RELATIVELY INEXPENSIVELY (UNLESS YOU GO THROUGH THE DEALERSHIP IT SEEMS) WITH A DIFFERENT MODEL IGNITION SWITCH TO PREVENT THIS FROM HAPPENING IF FORD WOULD JUST COMMUNICATE THIS KNOWN PROBLEM TO ITS CUSTOMERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220447March 8, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THERE WERE NO INJURIES OR CRASHES, HOWEVER MY SPEEDOMETER READING STOPS WORKING AND I DO NOT KNOW HOW FAST I AM GOING. WHEN THIS HAPPENS MY ODOMETER STOPS WORKING TOO. SINCE THE ODOMETER STOPS WORKING, THIS GIVES A FALSE READING ON HOW FAR I HAVE BEEN TRAVELING. IN OTHER WORDS IF THE ODOMETER STOPS AT 500 MILES AND THEN IT STARTS WORKING TEN MILES LATER, IT PICKS UP AT 500. I DO NOT KNOW WHAT THE TRUE READING IS ANYMORE. I HAVE HAD SO MANY MALFUNCTIONS THAT I DO NO KNOW THE TRUE READINGS OF MY ODOMETER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220458March 8, 2008
SUSPENSION
NO SPECIAL EVENTS TOOK PLACE TO CAUSE DAMAGE. I AM AT 75K MILES. BOTH RIGHT WHEEL BEARINGS HAVE GONE BAD (BOTH FRONT AND REAR) AND REQUIRES THE ENTIRE HUB TO BE REPLACED AT $350 EACH. REAR HUB ALMOST CAUSED TIRE TO FALL OFF WHILE DRIVING, CAUSED BRAKE FAILURE AND ABS FAILURE. ALSO REQUIRED REAR BRAKES AND ABS CHIP TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220340March 7, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2002 FORD FOCUS. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE BEGAN TO DRIVE ROUGHLY. THE CONTACT LOOKED AT THE TRIP ODOMETER AND IT DISPLAYED ALL ZEROS. THE CONTACT PRESSED THE TRIP ODOMETER BUTTON AND THE VEHICLE BEGAN TO DRIVE NORMALLY AGAIN. THE CONTACT TOOK THE VEHICLE TO A DEALER AND THEY STATED THAT THE DPFE SENSOR FAILED AND NEEDED TO BE REPLACED. THE CONTACT STATED THAT THERE WAS AN EXTENDED WARRANTY ON THE DPFE SENSOR, BUT THE FAILURE DID NOT OCCUR AT THAT TIME. THE CURRENT MILEAGE WAS 66,773 AND FAILURE MILEAGE WAS 66,300. UPDATED 4/2/08 *CN UPDATED 04/02/08 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220644March 7, 2008
WHEELS:RIM, FUEL SYSTEM, GASOLINE
2005 FORD FOCUS WITH FUEL FILTER FAILURE. CONSUMER STATES THAT THE FUEL LINE WAS COMING OFF OF THE FILTER. CONSUMER WAS INFORMED OF A RECALL FOR THE FUEL FILTER. THE CONSUMER WAS CHARGED FOR RECONNECTING THE HOSE, BUT NOT THE FILTER. *KB THE CONSUMER STATED THERE WAS A PROBLEM WITH THE WHEEL RIMS RUSTING. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220358March 7, 2008
SUSPENSION:REAR
REAR TIRES PREMATURELY WORN AND DAMAGED. 2006 FORD FOCUS WITH 34,000 MILES. THE PASSENGER SIDE REAR TIRE WORE OUT BADLY, (BALD SPOTS, AND IN NEED OF REPLACEMENT. ALSO THE DRIVER'S REAR TIRE WORE OUT WELL BEYOND THE ACCEPTABLE RANGE FOR THE MILEAGE. ALSO NEEDS REPLACEMENT. REAR END IS UNSTABLE AND I TURNED THE CAR AROUND WHEN REAR OF CAR LOST STABILITY. HAVE AN ALIGNMENT SCHEDULED BUT IN 50 YEARS OF DRIVING I HAVE NEVER HAD A CAR'S REAR WHEELS TO BE OUT OF ALIGNMENT BAD ENOUGH TO MAKE CAR UNSAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220440March 7, 2008
ELECTRICAL SYSTEM:IGNITION:MODULE
PLACED KEY INTO 2003 FORD FOCUS AND CANNOT TURN KEY IN IGNITION. THE IGNITION IS LOCKED UP. CAR HAS ONLY 60,000 MILES!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220277March 6, 2008
ELECTRICAL SYSTEM:IGNITION:MODULE
2001 FORD FOCUS IGNITION KEY WILL NOT TURN TO START CAR. ELDERLY WIFE WAS FORCED TO WAIT IN CAR IN BELOW FREEZING TEMPS. UNTIL HELP ARRIVED. WE HAVE SCHEDULED THE CAR TO BE REPAIRED AT A COST OF APPROX. $400. THIS PRESENTS A FINANCIAL BURDEN THAT WE CANNOT AFFORD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220282March 6, 2008
ELECTRICAL SYSTEM:IGNITION
THE IGNITION KEY LOCK CYLINDER IS NOT FUNCTIONING PROPERLY. THE KEY CYLINDER DOES NOT TURN PROPERLY WHEN THE FACTORY KEY IS PROPERLY INSERTED. I HAVE TWO SETS OF KEYS, THEY ARE NOT TERRIBLY WORN AND THE CYLINDER WORKS THE SAME WAY WITH BOTH KEYS. I HAVE TO WIGGLE THE KEY, TAKE IT OUT AND FLIP IT OVER, WIGGLE THE KEY SOME MORE AND IT STILL MAY NOT WORK. THERE HAVE BEEN SEVERAL TIMES, WHERE I WAS LEFT STRANDED, BECAUSE I COULDN'T GET THE IGNITION CYLINDER TO WORK. IT IS ALWAYS A GAMBLE AS TO WHETHER THE KEY IS GOING TO WORK IN THE CAR OR NOT. I'VE BEEN INFORMED BY THE LOCAL LOCKSMITH THAT HE HAS NOTICED THIS SEEMS TO BE A COMMON PROBLEM WITH THE FORD FOCUS MODEL CARS. HE HAS HAD TO FIX QUITE A FEW WITH THE SAME PROBLEM. IF THIS IS THE CASE, I FEEL THERE IS A HIGH PROBABILITY THAT THIS MAY BE A MANUFACTURER'S DEFECT AND ALL CUSTOMERS NEEDS TO BE MADE AWARE OF THIS DEFECT. I'D ALSO LIKE TO BE COMPENSATED FOR THE FUNDS I HAD TO SHELL OUT, BECAUSE OF THIS DEFECT. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220142March 5, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
WHEN DRIVING ON FREEWAY TO PASS OTHER CARS THE TRANSMISSION DROPS INTO LOWER GEAR THE THE MOTOR REVS UP NOT SHIFTING INTO ANOTHER GEAR STALLING AND SLOWING DOWN CAUSING CARS BEHIND TO ALMOST HIT MY CAR. AT HIGHER SPEEDS IN TRAFFIC THIS CAN CAUSE A ACCIDENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220163March 5, 2008
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
APPROXIMATELY 3 WEEKS AGO, WHILE DRIVING ON THE INTERSTATE (~65 MILES PER HOUR), A COOLING SYSTEM LIGHT CAME ON (2002 FORD FOCUS, MANUAL TRANSMISSION, 46,000 MILES), AND INSTANTANEOUSLY, THE CAR STALLED. IT ALMOST THREW ME INTO THE WINDSHIELD. THE CAR RECOVERED AND DID NOT DIE, AND I WAS ABLE TO GET TO WHERE I WAS GOING. IT HAPPENED AGAIN A FEW DAYS LATER WHILE MAKING A RIGHT HAND TURN (~20 MILES PER HOUR). I BROUGHT IT TO PEP BOYS, WHO COULD FIND NOTHING WRONG. IT STALLED AND DIED TWO BLOCKS AWAY FROM PEP BOYS, SO I BROUGHT IT TO THE FORD DEALERSHIP. I ASKED THEM TO CHECK ON ANY RECALLS BECAUSE I HAVE NOTICED THAT MANY FOCUSES HAVE THIS PROBLEM. THEY CALLED ME TO TELL ME THAT IT WAS DEFINITELY THE THERMOSTAT , THERMOSTAT HOUSING ASSEMBLY AND O RING, AND I NEEDED AN OIL CHANGE (WHICH WAS DONE AT PEP BOYS ONE WEEK EARLIER). THEY WANTED $1100.00 TO FIX IT, SO I TOOK MY CAR HOME. TODAY, I DROVE IT TO A MECHANIC, AND IT KILLED TWICE, AND STALLED THREE TIMES (DRIVING NO MORE THAN 30 MPH). THE HAZARD LIGHT CAME ON BY ITSELF WHILE I WAS DRIVING. THE MECHANIC JUST CALLED TO TELL ME THAT THE FUEL PUMP IS BAD, AND THAT IS WHAT WAS CAUSING THE STALLING. IT IS A SHAME THAT I COULD HAVE BEEN KILLED IN THIS CAR, AND NO RECALLS HAVE BEEN DONE ON THE 2002 FORD FOCUS FOR FAULTY FUEL PUMPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220004March 4, 2008
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
SMELLED SMOKE COMING FROM VEHICLE AND UPON EXITING VEHICLE FIRE WAS COMING FROM THE UNDERNEATH OF THE ENGINE COMPARTMENT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10220016March 4, 2008
ELECTRICAL SYSTEM:IGNITION
ONE DAY I GOT INTO MY 2000 FORD FOCUS AND HAD DIFFICULTY GETTING THE KEY INTO THE IGNITION. ONCE IT WAS IN THE KEY WOULD NOT TURN. IT TOOK ABOUT AN HOUR OF TURNING THE WHEEL, JIGGLING THE KEY, AND TAPPING ON THE KEY TO GET IT TO ENGAGE THE LOCK CYLINDER AND START THE CAR. THIS HAS HAPPENED SEVERAL TIMES BEFORE I LEFT THE KEY IN LONG ENOUGH TO RESEARCH THE PROBLEM. THIS ISSUE IS PERVASIVE ON THIS MODEL AND COST ABOUT $400 TO FIX. A SIMPLE SEARCH ONLINE SHOWS THOUSANDS OF CONSUMERS WITH 2000 FORD FOCUSES THAT HAVE THE SAME PROBLEM. THIS IS NOT A COINCIDENCE IT IS A FAILURE SUITABLE FOR RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220595March 4, 2008
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS ZX3 WITH IGNITION PROBLEM. CONSUMER STATES THAT THE KEY WOULD NOT TURN IN THE IGNITION. SHE SAYS THAT THE DEALER CHARGED HER FOR THE REPAIR. SHE BELIEVES THIS IS A MANUFACTURING DEFECT. *KB THE DEALER REPLACED THE IGNITION LOCK CYLINDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220028March 4, 2008
ENGINE AND ENGINE COOLING:ENGINE
MY DAUGHTER WAS DRIVING AROUND 30 TO 40 MPH AND WHEN SHE HIT OR TAP THE BRAKE THE CAR WOULD VIBRATE AND TRY TO CUT OFF. THE CAR DID CUT OFF AND WOULD NOT START . I TOWED THE CAR TO A SHOP AND FOUND THAT THE VALVE SEAT CAME LOOSE AND FELL ON THE PINIONS, THEREFORE, DESTROYING THE ENGINE. THE VALVE SEAT WAS TOTALLY GONE AND WENT THROUGH THE EXHAUST. FORD MECHANIC RECOMMENDED REPLACING WITH NEW MOTOR AND MANIFOLD PLENUM SINCE THEY WOULD NOT BE ABLE TO GET ALL THE METAL FROM THE VALVE SEAT OUT OF THE PLENUM. I COULD GET A USED MOTOR BUT FOUND OTHER ON THE INTERNET THAT HAD THE SAME PROBLEM, THEREFORE THE PROBLEM COULD HAPPEN AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220552March 3, 2008
ELECTRICAL SYSTEM:IGNITION
2000 FORD FOCUS WITH IGNITION FAILURE KEY WOULD NOT TURN. CONSUMER STATED THAT THE KEY WOULD NOT TURN. WHEN THE DEALER FIXED THE PROBLEM SHE ENDED UP PAYING FOR THE REPAIR. AND THEN THE PROBLEM RECURRED 6 WEEKS LATER. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219795March 1, 2008
ELECTRICAL SYSTEM:IGNITION
THE KEY SUDDENLY WON'T FIT INTO THE IGNITION. THIS IS A COMMON PROBLEM WITH 2000 FORD FOCUS AND IT COST CLOSE TO $500 TO REPLACE THE IGNITION CYLINDER. FORD SHOULD DO A RECALL ON THIS ISSUE SINCE I FOUND OUT A LOT OF CONSUMERS HAVE THE SAME PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219356February 28, 2008
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLS THEN TURNS OFF. I GIVE IT GAS AND IT SEEMS TO GET WORSE. IDLES DOWN TO ZERO AND TURNS OFF. I HAVE TO WAIT A COUPLE OF MINUTES, THEN IT WILL RUN. IT USUALLY WILL KEEP HAPPENING EVERY FEW MILES UNTIL I STOP FOR SEVERAL HOURS. I CAN NO LONGER DRIVE ON THE INTERSTATE/EXPRESSWAY, TOO DANGEROUS WHEN IT STALLS AT 75MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219229February 26, 2008
ELECTRICAL SYSTEM:IGNITION
THE IGNITION WILL NOT TURN TO THE "ON" POSITION, REGARDLESS OF WHAT IS TRIED. THE CYLINDER APPARENTLY IS STUCK, AND THE CAR WILL THEREFORE NOT START. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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