Ford Focus Complaints

22,326 consumer complaints on file.

#11601490July 12, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle lost motive power and stalled. There was no warning light illuminated. The contact also stated that the vehicle jerked and occasionally the vehicle could not be shifted out of park. The contact was able to restart the vehicle; however, the failure recurred. The dealer was not contacted, and the vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 131,205.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601493July 12, 2024
POWER TRAIN
The contact owns a 2015 Ford Focus. The contact stated that while accelerating at an undisclosed speed, the vehicle hesitated, shuddered, and jerked. The contact stated that the wheels locked up while accelerating. The vehicle failed to shift into gear. While driving at undisclosed speeds, the vehicle shut off. There was an abnormal growling sound coming from the vehicle. There were no warning lights illuminated. The vehicle was taken to an independent mechanic, who determined that an unknown sensor needed to be replaced. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 74,239.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601541July 12, 2024
ENGINE AND ENGINE COOLING
The contact's son owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated while the driver was driving 50-55 MPH in the rain, the low oil pressure warning light illuminated. The driver was able to continue driving; however, the vehicle jerked and lost motive power. The check engine warning light was illuminated. The driver was able to pull over to the side of the road. The contact stated that while the driver was depressing the accelerator pedal, the vehicle shuddered and became undriveable. The vehicle was towed to the dealer, where it was determined that the engine needed to be replaced. The dealer related the failure to the recall. The vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and offered to reimburse the contact for any rental vehicle expenses incurred. The failure mileage was approximately 80,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601569July 12, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle failed to restart. After having the vehicle towed home, the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was towed to an independent mechanic, who diagnosed a failure with the powertrain control module. The vehicle was not repaired. The vehicle was then towed to the dealer, who diagnosed a failure with the wiring harness in addition to the power train control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 13V523000 (Power Train), but the VIN was not included. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601600July 12, 2024
POWER TRAIN, UNKNOWN OR OTHER
There’s a recall for my transmission but my clutch which is also the cause of my transmission failing and overheating and also stopping in its own in the middle of traffic is a major safety issue that Ford says they don’t have a program for and stated that they can’t fix my transmission due to in the recall it doesn’t mention clutch being repaired. I have the paperwork stating that I need my transmission rebuilt but Ford couldn’t do it due to the clutch not being in the recall but of course I was out of $200 just to get a diagnosis and risk the chance of driving to the Ford company and back home to get my car diagnosed which my car stopped on me once going to the Ford dealership and had to pull to the side due to transmission overheating safety popping up on my dash and saying wait 5 minutes. Today 7/12/24 after picking my car up from Ford I had to manually reset my transmission in order to drive back home which is what I’ve been previously doing every since having this problem my car dash alerted me that my transmission was overheating within driving it for only 2 minutes and just automatically shut down on me in the middle of the intersection. There’s no way for me to put my hazard lights on due to car shutting I had to hurry up and jump out of my car to direct traffic to go around me. Had to wait at least 10 minutes then reset my transmission and tried driving back home but again my car shut off without warning me this time. I feel like Ford isn’t any help when it comes to an issue like this cause this really is a safety issue what if the car behind he wasn’t paying any attention and crashed my rear end even though they’ll be at fault. What if this situation would’ve happened on the highway when traffic is really busy going 70 miles per hour? This is something that needs to be added in the Ford recall program as well with the transmission. Now I’m stuck w/out a car with no job due to not having a reliable person to take me to and from work while my car won’t run
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11601246July 11, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2018 Ford Focus. The contact stated while driving at an undisclosed speed, the vehicle stalled and idled with the check engine warning light illuminated. The contact was able to restart the vehicle, but the failure persisted. The vehicle was taken to an independent mechanic where it was diagnosed with purge valve failure. The contact was informed that the purge valve needed to be replaced. The dealer was contacted; however, the vehicle was not repaired. The manufacturer was made aware of the failure and a case was opened and the contact was referred to the NHSTA Hotline for assistance. The failure mileage was approximately 83,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600813July 10, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 60 MPH, the vehicle stalled with the check engine warning light illuminated. The dealer was made aware of the failure but confirmed that parts were not yet available. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 60,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600952July 10, 2024
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while driving at various speeds on several occasions, the vehicle hesitated, jerked, lost motive power, and failed to accelerate as intended. Additionally, while the vehicle was shifted into reverse and the accelerator pedal was depressed, the vehicle failed to respond as intended. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission needed to be replaced. The manufacturer was notified of the failure. The failure mileage was approximately 106,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600964July 10, 2024
POWER TRAIN, ENGINE
The contact owns a 2015 Ford Focus. The contact stated while attempting to accelerate, the vehicle hesitated before accelerating. Additionally, while shifting the gear shifter, there was a delay before the shifter would move to the desired position. The vehicle was taken to the dealer where it was diagnosed that the clutch had failed. The clutch was replaced. After having the vehicle repaired, the failure persisted. The contact stated while driving approximately 25 MPH, the check engine warning light illuminated. The contact depressed the accelerator pedal and the engine revved; however, the vehicle failed to accelerate as intended and failed to exceed 2 MPH. The vehicle was taken to a certified mechanic and was diagnosed with transmission failure. The vehicle had not been repaired. The vehicle was towed to the dealer where the transmission failure was confirmed. The dealer had stated the transmission and the clutch might need to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure, and it was confirmed that the VIN was not under recall. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600999July 10, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION
The contact owns a 2013 Ford Focus. The contact stated while driving at an undisclosed speed the contact noticed a failure when he attempted to switch gears. The contact stated that his shift gear remained in neutral with the transmission warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the clutch gear which the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to reach out to NHSTA for further assistance. The failure mileage was approximately 176,294.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600434July 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2018 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated while driving approximately 60 MPH, the "Low oil pressure" warning illuminated. The contact stated that the vehicle stalled. The contact had the vehicle towed to an independent mechanic who diagnosed that the oil pump had failed and damaged the engine. The vehicle was not repaired. The contact had the vehicle towed to a dealer and was informed that the oil pump had failed and that the engine and oil pump needed to be replaced. The vehicle was not repaired. The failure mileage was approximately 68,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600436July 9, 2024
ENGINE AND ENGINE COOLING
The contact owns a 2017 Ford Focus. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600632July 9, 2024
ENGINE
Engine failure
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600646July 9, 2024
ENGINE
Clutch issue. When the automatic transmission shifts between 1st and 2nd gear and then 3rd and 4th gear, the vehicle pauses and revs at very high rpm's. When placing the gear shifter into reverse gear the vehicle, at times, does not go into gear and stays still without reversing. After further research, I found documentation related to the Ford PowerShift Transmission Settlement which my 2015 Ford Focus is included in.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599984July 8, 2024
SEAT BELTS
Driver seatbelt is stuck and doesn't budge. I think I saw an old recall regarding this possibly... Since I've owned the car it hasn't came u jammed not at all a single time.not even moved an inch. I sprayed WD-40 down to it and nothing...
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11599985July 8, 2024
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
1) each and every time I pop it fuel into my car, even if I'm just topping it off, when I start it it like starts to bog down like it's clogged or something, then just like that clears up. 2) while car is off, and no keys in ignition at all, my cars dashboard makes this almost clicking sound and I notice the fuel tank and gauge both shot b up to the top then drop back downs, it's strange, 3) sometimes when accelerating from hear the car almost stalks... That's v the only way I'd be by able to describe it
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600063July 8, 2024
FUEL/PROPULSION SYSTEM
This car has had repeated issues rough idle after fueling for years. Replacing the oxygen sensor did not resolve the problem. The dealer resetting the car's computer did not resolve the problem. I recently had to replace the canister purge valve (CPV) after the car began stalling after fueling. This resolved the idle issue. I noticed Ford recalled CPVs on Ford Focuses built in Michigan (as mine was) between 2012-2018 (GDI) and before 2017 (GTDI); however, my car was excluded from this recall. Can you please investigate to determine if there are additional vehicles which also received defective parts for which the cost to replace them should be covered? Thank you.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600111July 8, 2024
POWER TRAIN
The contact owns a 2014 Ford Focus. The contact stated while driving at various speeds and depressing the accelerator pedal, the transmission failed to shift as intended and the vehicle failed to respond as needed. There was no warning light illuminated. The vehicle was taken to the dealer, where the TCM module was reprogrammed; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that two clutches needed to be replaced inside the transmission. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600261July 8, 2024
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2015 Ford Focus. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle stalled and lost motive power with the check engine warning light illuminated. The vehicle was towed to the dealer where it was diagnosed as a failure with the Transmission Control Module (TCM). The contact was informed that the TCM needed to be replaced. The vehicle was repaired but the failure persisted. The contact's daughter stated that while driving at an undisclosed speed the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to the residence. An independent mechanic arrived at the residence and diagnosed the vehicle as a failure with the clutch. The contact was informed that the clutch needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 79,502.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11600286July 8, 2024
ENGINE
The transmission slips and when the car starts to move it lunges forward then vibrates/shakes. I received a notice from Ford that there may be a TCM issue with the car via Ford Campaign 14M02. When I called the dealership service center in August 2023 then again in November 2023. They said the part was on back order and to check in again in the winter. When I brought the car in the mechanic said that it was not the TCM but the clutch and that it would be $2500. He did not do a diagnostic test just told me as I was checking in at the front desk. Highly unprofessional and unsafe. I unfortunately do not have any paperwork as did not go through with the repair. I called Ford and they said they had a Ford Campaign 19N08 to address the shudder clutch but it expired at the end of 2023 for my car. I feel unsafe driving in this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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