Ford Focus Complaints

22,326 consumer complaints on file.

#11231920July 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD, FOCUS. THE CONTACT STATED THAT THE VEHICLE SLOWED DOWN WHILE ACCELERATING AND JERKED WHILE DRIVING 10 MPH. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO LONNIE COBB FORD (1618 US-45, HENDERSON, TN 38340, (731) 989-2121) WHERE IT WAS DIAGNOSED THAT THE COMPUTER MODULE WAS CALIBRATED AND REPAIRED; HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231923July 15, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2008 FORD FOCUS. AFTER THE VEHICLE WAS PARKED ON A SLIGHT INCLINE, IT ERRONEOUSLY ROLLED FORWARD AND MADE CONTACT WITH A PARKED VEHICLE. THERE WAS NO PHYSICAL DAMAGE TO EITHER OF THE VEHICLES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. TRI STAR MOTORS (151 WALNUT ST, KITTANNING, PA) AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE PREVIOUSLY OCCURRED IN 2015 AND THE SHIFT CABLE WAS ADJUSTED. THE FAILURE MILEAGE WAS 60,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231955July 15, 2019
FUEL/PROPULSION SYSTEM
VEHICLE IS STALLING AND CHECK ENGINE LIGHT IS ON. SOMETIMES WHEN I HIT GAS PEDAL IT DOES NOT WANT TO GO. THERE WAS A PREVIOUS RECALL FOR THIS BUT IT DIDN'T INCLUDE MY VEHICLE. WHEN IT STALL WAS WHEN I SIT AT A RED LIGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231938July 15, 2019
POWER TRAIN
2015 FORD FOCUS HAS SEVERE SHUDDERING AND HARD SHIFTING AFTER STOPPING. WHEN FIRST MOVING FROM A STOP SIGN OR STOP LIGHT THE VEHICLE SHUDDERS AND SHIFTS HARD. FORD TOLD ME THAT THE ONLY THING I CAN DO IS TO FILE A COMPLAINT WITH NHTSA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231965July 15, 2019
POWER TRAIN
THE TRANSMISSION SLIPS UNDER LOAD AND SHAKES THE VEHICLE BADLY. IT HAS CURRENTLY BEEN TO THE DEALERSHIP TWICE FOR THIS REPAIR. THIS OCCURS MOST FREQUENTLY UNDER ACCELERATION AND GETS WORSE WITH INCREASED LOAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232043July 15, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I SERVICED MY FOCUS ON 5/29/19 FOR RECALLS. THEY PERFORMED A MULTI POINT INSPECTION. EVERYTHING NORMAL. 6/09/19, I WAS DRIVING DOWN CITY STREET 40MPH DRIVING STRAIGHT THE CAR DOWN SHIFTED SUDDENLY AND A WARNING " TRANSMISSION FAULTY, SERVICE NOW" CAME ON. I WAS ABLE TO DRIVE IT HOME , THE CAR WOULDNT SHIFT INTO A HIGHER GEAR. I ATTACHED BOTH SERVICES DONE . AFTER THE SECOND SERVICE WAS DONE TO MY VEHICAL IT STILL SHUDDERED WHEN ACCELERATING. 6/29/19 THIS OCCURED TWICE THE SAME DAY, I WAS WAITING AT AN INTERSECTION MAKING A LEFT HAND TURN INTO A GAS STATION, WHEN IT WAS SAFE TO TURN, I LET MY FOOT OF THE BRAKE AND MY CAR INCHED FORWARD WHILE I HIT GAS AND MY CAR DID NOT MOVE, I WAS NEARLY HIT BOTH TIMES , THE LAST SECOND WITH MY FOOT ON THE GAS ALL THE WAY DOWN TO THE FLOOR, THE CAR JERKS INTO GEAR. IVE CALLED THE DEALERSHIP ABOUT FIXING THIS ISSUE , IVE LEFT MESSAGES WITH NO CALL BACK, I FINALLY GOT A SERVICE CALL SET BUT NOT UNTIL JULY 30TH. THIS HAS NOW OCCURED ALMOST EVERYDAY SINCE 6/29/19. THE CAR DOES NOT ALWAYS DO THIS , IT SEEMS TO ONLY DO IT IF IM BELOW A HALF A TANK , OR THE FIRST 60 MILES ON A FULL TANK. I FEAR FOR MY SAFETY DRIVING THIS CAR THAT WHEN I HIT THE GAS THE ENGINE WILL JUST REV U[ AND NOT MOVE AND GET HIT. THE CAR ALWAYS HAD A SHUDDER WHEN ACCELERATING SINCE WE PURCHASED IT 1/12/16, BUT THE SALES PERSON INSISTED WITH NEW FUEL SAVING SYSTEM THAT IT WAS COMPLETELY NORMAL. I DIDNT HAVE ANY MAJOR ISSUES BESIDES THE SHUDDER WHEN ACCELERATING, AND WHEN I WOULD START MY CAR UP THE FIRST TIME AFTER FILLING UP, UNTIL I GOT THE RECALL FIXED, NOW IVE HAD NOTHING BUT ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232069July 15, 2019
POWER TRAIN
DPS6 TRANSMISSION IS UNRELIABLE AND VEHICLE IS UNSAFE TO DRIVE DUE TO INCONSISTENT VEHICLE RESPONSE WHEN PUSHING ACCELERATOR PEDAL AND FORD CANNOT CORRECT THE RECURRING PROBLEM. THE PROBLEMS HAVE OCCURRED MANY TIMES SINCE WE TOOK DELIVERY OF THE NEW VEHICLE IN FEB, 2014. VEHICLE HAS BEEN TO DEALERSHIP 9 TIMES FOR SHUTTERING/SHAKING, NO RESPONSE WHEN PUSHING ACCELERATOR PEDAL, SURGING FORWARD SEVERAL SECONDS AFTER PUSHING ACCELERATOR PEDAL FOLLOWING NO RESPONSE, HESITATION WHEN PUSHING ACCELERATOR PEDAL. FORD HAS REPLACED THE CLUTCH 4 TIMES IN THE PAST 5 YEARS AND THE PROBLEMS RANDOMLY PERSIST. THE VEHICLE IS AT DEALERSHIP NOW FOR MOST RECENT CLUTCH REPLACEMENT. FORD HAS UPDATED THE TCM/PCM AT LEAST 4 TIMES AND THE SAME PROBLEMS STILL RECUR. AFTER THE UPDATES TO THE TCM/PCM AND/OR CLUTCH REPLACEMENTS WE'VE CONTINUALLY BEEN TOLD THAT THE ROAD TESTS ARE WITHIN FORD SPECIFICATIONS BUT THE PROBLEMS CONTINUE. IN THE MOST RECENT OCCURRENCE ON 7/1/19, MY DAUGHTER WAS TURNING LEFT ONTO A BUSY ROAD WITH CARS TRAVELING AT 50 MPH; HER FOCUS STARTED INTO THE ONCOMING TRAFFIC LANE THEN HESITATED WHILE THE ACCELERATOR PEDAL WAS PRESSED AND THE VEHICLE WOULD NOT RESPOND. THE CAR COMING TOWARD HER HAD TO SLAM ON HIS BRAKES TO AVOID T-BONE COLLISION. HER FOCUS FINALLY RESPONDED AND SHE WAS ABLE TO COMPLETE THE TURN, BUT SHE CAME CLOSE TO BEING SERIOUSLY INJURED OR KILLED. UPON HEARING THIS SITUATION, I IMMEDIATELY CALLED THE FORD DEALERSHIP TO BRING THE CAR IN. IN JUNE, 2018, AT A STOP LIGHT THE FOCUS WOULD NOT RESPOND WHEN PRESSING THE ACCELERATOR PEDAL, THEN AFTER SEVERAL SECONDS IT LUNGED FORWARD AND ALMOST HIT THE CAR IN FRONT OF HER. I BOUGHT THIS CAR NEW FOR MY DAUGHTER. AFTER READING THE 7/12/19 DETROIT FREE PRESS ARTICLE, IT'S CLEAR THIS IS A FLAWED DESIGN. MY DAUGHTER WILL NEVER DRIVE THIS VEHICLE AGAIN. IT'S A TICKING BOMB. IT NEEDS TO BE RECALLED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232102July 15, 2019
POWER TRAIN
DUAL CLUTCH SYSTEM, LOSS OF POWER WHEN TRYING TO ACCELERATE, SHUDDERING WHEN SLOWING DOWN. ROLLING BACKWARD WHEN ACCELERATING AFTER STOP ON INCLINE. HAVE HAD THREE REPLACEMENTS AND BROUGHT IN FOR FOURH TIME ONLY TO BE TOLD ITS NORMAL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232151July 15, 2019
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I WAS DRIVING ON THE LEFT LANE OF HIGHWAY I-495N SUDDENLY AS I HAD MY FOOT ON GASS THE VEHICLE STALL AND STARTED TO SLOW DOWN, I TURN OFF THE RADIO AND PUT MY HAZARD LIGHTS ON AND AS SOON AS I PULL TO THE SIDE OF THE ROAD THE VEHICLE SHUT DOWN COMPLETELY ALL THE LIGHTS WHEN OFF, (IF I WOULDN'T HAVE BEEN QUICK ENOUGH I WOULD HAVE GOTTEN INTO A MAJOR ACCIDENT) WHILE WAITING FOR THE TOW TRUCK I FOUND OUT THERE'S A RECALL ON MY VEHICLE,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231663July 14, 2019
UNKNOWN OR OTHER
A/C SOMETIMES REDUCES TO ALMOST NO AIR AND LITTLE COOLING, DEALER SAYS THE A/C CONDENSOR IS FREEZING INTO A BLOCK OF ICE DUE TO FAILING SENSOR(S), BUT THE COMPUTER DOES NOT STORE A CODE SO THEY WON'T REPLACE ANY SENSORS UNTIL THE A/C FAILS AND I BRING IT IN WHILE IT IS IN FAILURE MODE!!! REALLY CONVENIENT IN THE NO. CAL. SUMMER OF 100 PLUS DEGREE HEAT!!!! THIS HAS BEEN OCCURRING SINCE 2017 WITH NO REPAIRS MADE!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231661July 14, 2019
POWER TRAIN
WHEN PUTTING AUTO TRANS. FROM PARK TO DRIVE, TRANS. DID NOT ENGAGE, PUT IT IN REV. WITH SAME RESULTS, HAD TO PUT BACK IN PARK THEN BACK TO DRIVE FOR TRANS. TO ENGAGE. THIS HAS OCCURRED ABOUT 4 SEPARATE TIMES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231669July 14, 2019
POWER TRAIN
I MADE A RIGHT TURN OUT OF A PARKING LOT, PUT MY FOOT ON THE ACCELERATOR AND MY CAR WOULD NOT GO ANY FASTER. I PRESSED HARDER AND HARDER ON THE ACCELERATOR AND MY CAR STILL WOULDN'T GO ANY FASTER. I PULLED OFF ON A SIDE STREET TO GET OUT OF THE TRAFFIC AND PUT MY CAR IN PARK. I RAN THE SHIFTER THROUGH THE GEARS, PUT MY CAR BACK IN DRIVE AND IT STILL WOULD NOT GO VERY FAST. I TURNED AROUND AND HEADED BACK TO MY HOUSE AND DROVE AS FAST AS I COULD WHICH WAS ABOUT 5 MILES AN HOUR. I WENT BACK INTO THE PARKING LOT AND PUT MY CAR IN REVERSE AND IT WOULD NOT GO IN REVERSE AT ALL. I PUT IT IN PARK, AGAIN I RAN IT THROUGH THE GEARS, PUT IT IN REVERSE AND IN WOULD NOT GO BACKWARDS STILL. THIS IS NOT THE FIRST TIME I NOTICED PROBLEMS WITH THIS TRANSMISSION. I HAVE BROUGHT THIS CAR BACK TO THE DEALER TWICE BECAUSE OF THE TRANSMISSION AND TWICE THEY HAVE MADE REPAIRS ON THE TRANSMISSION. I HAVE ONLY OWNED THIS CAR SINCE OCTOBER 2018. BOTH TIMES I HAD IT BACK AT THE DEALER THEY CLAIM TO HAVE CHANGED SOME MODULE IN THE TRANSMISSION BUT YET I GO TO MY FORDPASS ACCOUNT AND THESE REPAIRS HAVE YET TO BE DOCUMENTED BY THE FORD DEALER. I FIND THIS RATHER STRANGE LIKE THEY KNOW I NEED A NEW TRANSMISSION BUT WON'T REPLACE IT. THERE HAVE BEEN MORE TIMES THAT I WAS DRIVING DOWN THE ROAD AND WHEN I ACCELERATED AND THE ENGINE JUST REVVED UP BUT MY CAR WOULDN'T GO ANY FASTER. I FIND ALL OF THE SITUATIONS I HAVE BEEN IN WITH THIS CAR TO BE VERY DANGEROUS AND I AM LUCKY THERE HASN'T BEEN A MAJOR ACCIDENT. I HAVEN'T EVEN OWNED THIS CAR A YEAR AND I OWE MORE ON IT THAN WHAT IT'S EVEN WORTH. I CAN'T AFFORD TO JUST GO BUY ANOTHER CAR AND IT DOESN'T SEEM LIKE THE FORD DEALER WANTS TO DO ANYTHING ABOUT HOW DANGEROUS IT IS. PLEASE HELP ME!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231679July 14, 2019
POWER TRAIN
CAR FEELS LIKE TRANSMISSION IS GOING TO GIVE OUT. TOOK IT TO THE DEALER A WEEK OR TWO AFTER AND MECHANIC SAID THAT'S JUST WHAT FOCUS ARE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231684July 14, 2019
POWER TRAIN
TRANSMISSION DOES NOT ACCELERATE AT TIMES AND DISENGAGES DURING DRIVING. TRANMISSION DOES NOT SHIFT PROPERLY HAS SHAKING CONDITION WHEN STARTING FROM A STOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231687July 14, 2019
FUEL/PROPULSION SYSTEM
TRANSMISSION SHUTTERS UPON TAKEOFF. STRUGGLES TO FIND THE RIGHT GEAR ON TAKEOFF AND DOWNSHIFTING WHEN DRIVING. AT TIMES HAS FAILED TO GO INTO REVERSE WHEN STATIONARY OR OVERDRIVE WHEN DRIVING. ENGINE LIGHT GOES ON AND THEN OFF. PROBLEM HAS BEEN GOING ON FOR YEARS WITH ONLY MINOR IMPROVEMENTS FROM DEALER FIXES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231693July 14, 2019
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THE CAR SHUDDERED AND JERKED WHEN STOPPED AND ON ACCELERATION FROM A STOP. A METAL GRINDING CAN BE HEARD FROM THE ENGINE WHILE DRIVING DURING THIS JERKING FROM ACCELERATION. THE CAR WOULD LOSE POWER WHILE DRIVING. ONE TIME, THE CAR STALLED, RESULTING IN LOSE OF POWER, WHILE I WAS TURNING LEFT THROUGH AN INTERSECTION. I HAVE BROUGHT THE CAR INTO THE DEALERSHIP FOR REPAIR MANY TIMES WITH NO RESOLUTION OF THESE SYMPTOMS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231710July 14, 2019
POWER TRAIN
TRANSMISSION HAS HAD SERVERAL COMPUTER UPDATES AND CLUTCH REPLACEMENTS FOR SHUDDERING WHEN ACCELERATING. WHILE TOWING BEHIND A MOTOR HOME WITH TRANSMISSION IN TOW MODE THE TRANSMISSION SOMEHOW WENT FROM NEUTRAL TO DRIVE AND CAUSED THE TRANSMISSION TO FAIL TO THE EXTENT OF TOTAL REBUILD AT THE DEALER. AFTER THE REBUILD IT STILL SHUDDERS AND HESITATES WHEN ACCELERATING IN DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231716July 14, 2019
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION SHIFTING PROBLEMS: HESITATION/JERKING WHILE SHIFTING; THIS PROBLEM IS WELL KNOWN BY FORD & THE DEALERS; TRANSMISSION SLIPS. ANYTIME/WHERE I'M DRIVING MY AUTOMATIC-TRANSMISSION 2014 FOCUS AND PRESS THE ACCELERATOR AFTER SLOWING DOWN TO OR STARTING IN FIRST GEAR (AS IN FROM A STOP), THE TRANSMISSION RACES AS IF CAUGHT BETWEEN GEARS. THIS MAKES ME PRESS THE ACCELERATOR DOWN MORE TO FORCE IT INTO GEAR. SOMETIMES IT FEELS LIKE THE CAR IS COASTING ALONG IN NEUTRAL UNTIL IT KICKS INTO GEAR. THIS HAS ALSO HAPPENED ON THE HIGHWAY BETWEEN OTHER GEARS - THERE IS LOSS OF FORWARD MOTION. I'VE BEEN TO FORD TO "RESET THE TRANSMISSION GAUGE" 4 TIMES NOW- INCLUDING FOR THE 2 RECALLS FOR THIS DPS6 TRANSMISSION. THE LAST TIME THEY HAD THE CAR I HAD A RENTAL FOR JUST OVER 3 WEEKS WHILE THEY WERE REPLACING PARTS THAT THEY CLAIMED CAUSED THE SLIPPING. SINCE THEN, THE PROBLEM HAS BEEN BETTER, BUT WHENEVER I TURN ON THE A/C AND IT'S RAINING OUT, THE PROBLEM RETURNS. THIS HAS BEEN GOING ON SINCE THE 2ND MONTH OF OWNERSHIP (OCT. 2014) - A 5-YEAR PROBLEM. THERE ARE SEVERAL RECALLS AND ARTICLES (EG HTTPS://FORD.OEMDTC.COM/1650/14M01-DPS6-TRANSMISSION-CLUTCH-SHUDDER-TRANSMISSION-INPUT-SHAFT-SEAL-WARRANTY-EXTENSION-2011-2014-FORD-FIESTA-FOCUS) THAT RELATE TO FORD'S KNOWLEDGE AND REPAIR ATTEMPTS FOR THIS ISSUE. DATE ON THIS FORM IS FIRST OCCURRENCE, NOT THE LAST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231711July 14, 2019
ENGINE, VEHICLE SPEED CONTROL, UNKNOWN OR OTHER
CANISTER PURGE VALVE, ENGINE STALL RECALL. I HAVE BEEN HAVING THIS ISSUE SINCE I RECIEVED THE CAR FEBUARY 2017. THE ISSUES WAS WHEN I WOULD STEP ON THE GAS TO DRIVE, IT WOULD STALL SLOWLY THE SPEED FROM ITS ORIGINAL SPEED AND CAN FEEL A PULL AND PUSH FROM THE CAR TRYING TO SPEED UP EVEN WHEN I STEP ON THE GAS PEDAL; THE CAR MOVES SLOW, ITS LIKE ITS TRYING TO GO UP A HILL WITH EFFORT BUT TIRELESS WHEN ITS NOT EVEN GOING UP A HILL. ITS MAKES A LOUD CLANK NOISE WHEN IT TRIES TO SPEED UP. IT DOESNT FEEL SMOOTH WHEN DRIVING. I HAD CALL THE MANUFACTURER FORD SINCE JANUARY 2019. THEY ASK FOR MY DATE OF BIRTH TO SUPPOSELY LOOK FOR ME IN THE SYSTEM AND MAKE ME WAIT FOR 12 MINUTES, THEN THEY HANG UP THE CALL. I MADE AN APPOINTMENT AT FORD JANUARY 2019, THEY CANCELED IT THE DAY BEFORE. I RECALLED FORD JULY 2019, THEY HANG UP ON ME AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11231754July 14, 2019
POWER TRAIN, UNKNOWN OR OTHER
VEHICLE SEEMS TO HESITATE WHEN STEPPING ON GAS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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