Ford Focus Complaints

22,326 consumer complaints on file.

#11232355July 16, 2019
POWER TRAIN
AFTER PURCHASING THIS CAR BRAND NEW FROM A FORD DEALER IN DAYTON, OH IN DECEMBER 2013, I HAVE EXPERIENCED A VIOLENT SHUDDER OF THE CAR WHEN INITIALLY ACCELERATING FROM A STOPPED POSITION. I WENT BACK TO THE DEALERSHIP AFTER 1,500 AND WAS TOLD THAT THIS IS NORMAL FOR THIS CAR AND THAT NOT TO WORRY ABOUT IT. I CURRENTLY HAVE 94,000 MILES ON THE CAR AND HAVE RETURNED TO THE DEALERSHIP EVERY 10-15K TO INQUIRE OF A FIX FOR THE CAR. AROUND 60,000 MILES IN THEY FINALLY SAID THAT THEY HAD A SOFTWARE UPDATE FOR THE FIX. THEY PERFORMED THIS UPDATE AND THE ISSUE WENT AWAY FOR A FEW WEEKS BUT RETURNED SHORTLY AFTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232357July 16, 2019
POWER TRAIN
I AM CURRENTLY DRIVING A FORD FOCUS AND IT IS A COMPLETE MESS. THE TRANSMISSION IS AWFUL. THE WHOLE CAR EITHER CHUGS IN LOW GEAR OR IS ON A MASSIVE DELAY FROM THE GAS PEDAL. I HAVE BEEN IN SITUATIONS WHEN TRYING TO PULL OUT OF A PARKING LOT AND THE DELAY IS SO BAD THAT TRAFFIC HAS ALMOST CAUGHT UP AND T-BONED MY CAR. THE CHUGGING IS JUST AS BAD. IT JERKS TERRIBLY. IT IS INCREDIBLY DISAPPOINTING. I HAVE STUCK BY FORD FOR YEARS AND I FEEL COMPLETELY HUNG OUT TO DRY WITH THIS VEHICLE. I WILL NOT BE BUYING ANOTHER FORD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232359July 16, 2019
POWER TRAIN, UNKNOWN OR OTHER
SINCE OWNING THIS VEHICLE BRAND NEW, THERE HAVE BEEN CONSISTENT TRANSMISSION ISSUES. WHILE THE VEHICLE IS IN MOTION, REGARDLESS OF SPEED, IT FEELS LIKE IT SLIPS INTO NEUTRAL GEAR EVEN THOUGH IT IS AN AUTOMATIC. WE HAVE TO PULL OVER AS QUICK AS WE CAN TO AVOID GETTING HIT BY OTHER MOVING VEHICLES. OUR VEHICLE HAS BEEN BACK TO THE DEALERSHIP NUMEROUS TIMES FOR THIS ISSUE TO WHERE THEY HAVE REPLACED PARTS RELATED TO SOME CLUTCH SYSTEM. THE DEALERSHIP DID NOT PROVIDE REPAIR ORDER DOCUMENTS FOR THESE REPAIRS. THE MOST CURRENT ISSUE WAS THIS PAST SATURDAY WHEN THE VEHICLE AGAIN LOST POWER WHILE DRIVING, HAD TO PULL OVER AND SIT FOR A WHILE. START THE VEHICLE BACK UP AND IT WORKS NORMAL AGAIN. THIS IS EXTREMELY DANGEROUS. WE ARE THE ORIGINAL OWNERS AND STILL OWE $ ON IT. WOULD LIKE FORD TO JUST BUY BACK THE CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232361July 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FOCUS. WHILE DRIVING APPROXIMATELY 65-70 MPH, THE VEHICLE INDEPENDENTLY SHIFTED INTO NEUTRAL WITHOUT WARNING. THE CONTACT WAS UNABLE TO PLACE THE GEAR SHIFT BACK INTO THE DRIVE POSITION. THE VEHICLE WAS TOWED TO BEACH FORD (LOCATED AT 2177 VIRGINIA BEACH BOULEVARD, VIRGINIA BEACH, VA 23452, 855-802-4534) WHERE IT WAS DIAGNOSED THAT THE POWER TRAIN CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE APPROXIMATE FAILURE MILEAGE WAS 57,714. THE VIN WAS NOT AVAILABLE. *TR CONSUMER 25 JAN 2018 CAR NOT SHIFTING PROPERLY. NEW CLUTCH ASSEMBLY INSTALLED UNDER WARRANTY AT 42,930 MILES BY BEACH FORD, 2717 VIRGNIA BEACH BLVD, VIRGINIA BEACH, VA 23452 MILEAGE AT TIME OF INCIDENT WAS 57,714 THE VIN IS LISTED ABOVE. THIS IS THE 2ND TRANSMISSION REPAIR COMPLETED ON THIS VEHICLE. THE FIRST REPAIR WAS THE REPLACEMENT OF THE CLUTCH ASSEMBLY BECAUSE OF POOR SHIFTING. THIS WAS DONE UNDER WARRANTY ON 25 JANUARY 2018 AT BEACH FORD IN VIRGINIA BEACH, VA. THE MILEAGE AT THAT TIME WAS 42,930. ONE FINAL NOTE. MANY ARTICLES WRITTEN ABOUT THESE TRANSMISSION PROBLEMS CONSISTENTLY CITE NO IMMINENT DANGER CAUSED WHEN THE CAR GOES INTO NEUTRAL SINCE THE VEHICLE CAN STILL STEER TO THE SIDE OF THE ROAD. HOWEVER, THE SUDDEN LOSS OF POWER CAUSED BY THE SHIFT INTO NEUTRAL COULD BE CATASTROPHIC IN A PASSING OR MANEUVERING SITUATION. THESE TRANSMISSIONS ARE TERRIBLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232362July 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
2014 FORD FOCUS TRANSMISSION CLUTCH WENT OUT 3 TIMES SINCE I HAVE OWN THE CAR. STOPPED AT TRAFFIC LIGHT FOOT. ON BREAK CAR IN DRIVE CAR GOES FLYING BACKWARDS . CAR LOSE OF POWER WILL NOT GO IN REVERSE.SETTING WAITING TO PULL OUT IN MAIN ROAD FOOT ON BREAK CAR IN DRIVE CAR SHOT ME OUT IN FRONT OF A PEPSI TRUCK CAR CONTROL IT'S SELF. TOOK CAR TO POLICE STATION IN N BARBOURSVILLE WEST VIRGINIA TO REPORT IT THEY LAUGHED AT ME. CAR JUMP'S WILL NOT GO. THEN SENDS YOU FLYING BACKWARDS OR FORWARD. CAR IS TRYING TO KILL ME DRIVING THE CAR IN THE STREETS IS WHEN THIS HAPPENED OR WAITING TO PULL OUT ON THE STREETS IN GOING FROM 2017 TO 2019
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232392July 16, 2019
POWER TRAIN
7/15 DRIVING NORTH BOUND ON CLINE (HIGHWAY) AND WHILE MY FORD FOCUS SLIPPING OUT OF DRIVE IN TO NEUTRAL. COULDN'T GET MY CAR TO RESPOND AT ALL OR GET BACK IN DRIVE SO I PULLED OFF TO THE SHOULDER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232395July 16, 2019
UNKNOWN OR OTHER
THIS VEHICLE HAS HAD A SHUTTER AND POOR INITIAL ACCELERATION. THE CLUTCH HAS BEEN REPLACED TWICE AND TCM ONCE WHILE IN MY OWNERSHIP. I WAS JUST TOLD THAT BECAUSE I AM NOW OVER 100, 000 MILES THE CLUTCH IS NO LONGER COVERED UNDER WARRANTY BUT THE TCM IS. I HAVE HAD SEVERAL INCIDENTS WHERE THE CAR LOST ALL ACCELERATION ABILITIES WHILE DRIVING ON A BUSY HIGHWAY OR SIMPLY FAIL TO ACCELERATE AND A TRAFFIC LIGHT CAUSING MAJOR DELAYS FOR ANYONE AROUND ME. IT HAS BEEN A SAFTEY CONCERN FOR YEARS DUE TO THE UNPREDICTABILITY OF THE TRANSMISSION INTERMITTENTLY NOT ALLOWING ACCELERATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232396July 16, 2019
POWER TRAIN
7/15 WHILE APPROACHING A STOP SIGN OFF OF HIGHWAY CLINE MY FORD FOCUS SOUNDED LIKE IT WAS DOWNSHIFTING AS I HAD MY BRAKES APPLIED WITH SMOOTH PRESSURE THROUGHOUT BUT AS THE CAR DOWNSHIFTED AGAIN IT LAUNCHED ME INTO A 4 WAY INTERSECTION ALMOST CAUSING A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232397July 16, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN
I PURCHASED MY 2012 FOCUS NEW NOV. 2012. AFTER A FEW WEEKS OF OWNING THE CAR, I NOTICED THAT THE RIDE WAS NOT AS 'SMOOTH' AS MY PRIOR CAR. I DID NOT THINK ANYTHING OF IT, AS I LIVE IN A CITY AND ASSUMED IT WAS DUE TO THE STOP AND GO OF THE CITY MILES I DROVE AS WELL AS THE WINTER SEASON. BY JUNE 2013 WITH LESS THAN 8,000 MILES, I BEGAN TO NOTICE THAT MY CAR WOULD ROLL BACKWARDS ON HILLS WHEN STOPPED IN TRAFFIC WHILE MOVING MY FOOT FROM THE BRAKE TO THE ACCELERATOR AND SHAKE AT VARIOUS SPEEDS. I WAS TOLD BY FORD THAT THE ISSUE WAS DEEMED 'NORMAL' IN 2013. IN NOVEMBER 2013, I HAD 12 MONTHS OF DATA TO REALIZE THE GAS MILEAGE WAS NOT EVEN CLOSE TO WHAT THE DEALERSHIP AND MY CAR BUYING RESEARCH LED ME TO BELIEVE. I WAS GETTING 16 CITY MPG AND 20 HIGHWAY MPG. I ALSO BEGAN TO EXPERIENCE SEVERE SHUDDERING AND SHAKING OF MY CAR AT LOW SPEEDS. WHEN ACCELERATING FROM ~10MPH TO ~25MPH, MY CAR BEGAN TO LURCH FORWARD AND ALSO SHUDDER WHEN IDLE. IN OCT. 2014, I TOOK THE CAR FOR SERVICE W/ 12K MILES. THE SERVICE TECHNICIAN NOTED THAT THERE WAS NOTHING MUCH THAT COULD BE DONE AS FORD HAD NOT ISSUED A NEW TRANSMISSION FIX. I WAS NOT HAPPY WITH THIS ANSWER AND TOOK THE CAR BACK THE FOLLOWING WEEK AND SPOKE TO THE MECHANIC'S SUPERVISOR. THE SUPERVISOR AGREED TO 'REFLASH' THE TRANSMISSION, WHICH WAS THE APPROVED FIX BY FORD AT THE TIME ALTHOUGH IT WOULD WORSEN GAS MILEAGE DUE TO REDUCTION IN GAS EFFICIENCY TO REDUCE THE AMOUNT OF SHUDDERING AND LURCHING I EXPERIENCED. THIS FIX DID NOT APPEAR TO HELP AT ALL AND GAS MILEAGE GOT WORSE. IN JULY 2017, I HAD THE CLUTCH REPLACED. THE SERVICE TECHNICIAN ACKNOWLEDGED THAT THE NEW CLUTCH SHOULD HELP ALTHOUGH IT IS THE TRANSMISSION CAUSING THE ISSUES. SINCE JULY 2017, I HAVE NOT NOTICED ANY REMARKABLE IMPROVEMENT TO THE DRIVING EXPERIENCE. DURING STANDARD MAINTENANCE, FORD HAS TOLD ME THERE IS NOTHING FURTHER THAT CAN BE DONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232400July 16, 2019
POWER TRAIN
THE TRANSMISSION HAS BEEN REFRESHED 2 TIMES NOW THE TRANSMISSION SHIFTS HARD WHEN TAKING OFF IT IS JUMPY WHEN TAKING OFF SOMETIMES WILL NOT GO INTO REVERSE AND SOMETIMES WILL GET HOT ENOUGH SO YOU HAVE TO PULL OVER WHEN PULLING OUT INTO TRAFFIC TOU CAN'T AS INHAVE HAD THE CAR STALL BEFORE I BOUGHT THIS CAR BRAND NEW AND HAVE HAD NOTHING BUT ISSUES WITH THE TRANSMISSION
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232401July 16, 2019
POWER TRAIN
WHILE LEAVING WORK, I WAS BACKING UP IN THE PARKING LOT AND THE TRANSMISSION SHUTTERED VERY BADLY AND EVEN AS I HAD MY BRAKES APPLIED IT LURCHED SEVERAL FEET ALMOST COLLIDING WITH A GARBAGE DUMPSTER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232405July 16, 2019
POWER TRAIN
MY 2012 FORD FOCUS HAS 125,000 MILES. THE TRANSMISSION STOPPED WORKING AS MY WIFE WAS PULLING INTO OUR DRIVEWAY AND IT GAVE THE ERROR CODES P2832 AND P287B. IT WILL MOVE A LITTLE, BUT MAKES A LOUD GRINDING NOISE. THESE ERROR CODES ARE SUPPOSED TO BE COVERED BY TSB 16-0044. I TOOK IT TO GARBER FORD IN GREEN COVE SPRINGS, FL. YESTERDAY THEY TOLD ME IT WILL REQUIRE A NEW TRANSMISSION AND WILL COST ME OVER $5,000. IF THIS IS A KNOWN PROBLEM ITEM FROM FORD, WHY ISN'T FORD REPLACING IT? I CANNOT AFFORD A NEW TRANS, AND I CANNOT GET SELL THE CAR AS IT NOW DOESN'T RUN AND I STILL OWE $4,000 ON IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232369July 16, 2019
UNKNOWN OR OTHER
I PURCHASED THE 2014 FORD FOCUS NEW IN AUGUST 2013. ISSUES BEGAN ALMOST IMMEDIATELY UPON TAKING OWNERSHIP OF VEHICLE. I RECALL AT 6,600 MILES HAVING PROBLEMS WITH THE TRANSMISSION AND SHUDDERING. FORD TECHNICIAN EXPLAINED THAT THIS WAS NORMAL IT WOULD EVENTUALLY ADJUST. CAR SHUDDERS AROUND 17 MPH AND ACCERLERATING ONTO ON RAMPS, ETC. THIS CAR IS UNRELIABLE AND UNSAFE. I REFRAIN FROM TAKING IT ON ROAD TRIPS EVEN WITHIN WASHINGTON STATE, AVOIDING ISSUES THAT COULD ARISE AT ANYTIME. AT NO TIME DURING THE PURCHASE OF THIS VEHICLE DID THE SALESPERSON EXPLAIN WHAT THE DP6 POWERSHIFT TRANSMISSION FEATURE WAS . I AM BEYOND FRUSTRATED WITH FORD'S UNWILLINGNESS TO RECOGNIZE THAT THIS IS A SERIOUS CONCERN AND EXPENSIVE FIX. THIS CAR IS AVERAGING A NEW CLUTCH ASSEMPLY AT 5,000-7,000 MILES. MY EXTENDED WARRANTY IS NO LONGER AVAILABLE AT WHICH POINT THESE CLUTCH ASSEMBLY REPLACEMENTS COST A MINIMUM OF $1800. I CAN'T AFFORD TO CONTINUE TO HAVE TO PAY THESE REPAIR COSTS. TO DATE, THIS CAR HAS HAD 7 CLUTCH ASSEMBLY & SEAL REPLACEMENTS AND CAR CURRENTLY HAS $55,000. RIDICULOUS. I SPENT OVER $30,000 ON THIS VEHICLE. SEE ATTACHMENT BELOW FOR LIST OF REPAIRS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232373July 16, 2019
POWER TRAIN
HESITATES WHEN ON THE EXPRESSWAY SHUTTERS WHILE DRIVING VERY UNSAFE TO DRIVE BUT WHEN I TAKE IT TO FORD DEALER THEY CAN NOT DUPLICATE PROBLEM SO THEY DONT DO ANYTHING SO I END UO WASTING MY DAY.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11232375July 16, 2019
POWER TRAIN
MY FORD FOCUS SHUTTERS AND DOES NOT ACCELERATE PROPERLY. I HAVE HAD MY DUAL CLUTCH REPLACED BY FORD 2 TIMES AND THE PROBLEMS PERSIST. NOW CAR IS NOW OUT OR WARRANTY WITH 120,000 MILES AND NOW FORD CLAIMS IT'S MY PROBLEM. I FIRST GOT MY CLUTCH REPLACED AT 60,000 MILES, THEN 85,000 MILES AND THE PROBLEMS KEEP REOCCURRING. MY CAR CAN'T ACCELERATE WITHOUT SHAKING AND SHUTTERING AND IT POSES A HAZARD WHEN IN TRAFFIC. IT IS UNSAFE AND FORD HAS REFUSED TO ACTUALLY FIX THE PROBLEM OVER THE PAST 5 YEARS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232363July 16, 2019
UNKNOWN OR OTHER
OUR CAR HAS ONE OF THE DPS6 TRANSMISSION AUTOMATIC CLUTCH SYSTEMS. WE PURCHASED THE CAR NEW IN 2013 FOR APPROX. $26,000. WE STARTED HAVING PROBLEMS WITH THE CAR AT ONLY ABOUT 10,000 MILES. THE CAR TO DATE HAS 68,000 MILES AND HAS BEEN IN THE SHOP FOR REPAIRS OVER 20 TIMES WITH 6 NEW CLUTCHES AND SEVERAL OTHER ADJUSTMENTS. THE SAFETY ISSUE IS YOU NEVER KNOW WHEN THE CAR WILL STALL AND START TO SPUTTER AND BUCK. SOMETIMES IT HAS NO POWER AND SOMETIMES IT SHOOTS FORWARD. ONE TIME IN PARTICULAR WE PULLED OUT INTO TRAFFIC AND HAS TO CROSS THREE LANES OF TRAFFIC ON A LEFT TURN. THE CAR STALLED AND WE WERE ALMOST HIT, IT WAS SO CLOSE THAT I STARTED TO CRY AND SCREAM. THIS CAR IS A NIGHTMARE. SOMEONE NEEDS TO LOOK TO SEE IF ANYONE HAS DIED BECAUSE OF THESE CARS. AS A REALTOR, BECAUSE OF THE LACK OF DEPENDABILITY, I HAD TO BUY ANOTHER CAR AND AM NOW STUCK WITH TWO CAR PAYMENTS BECAUSE THIS CAR IS WORTHLESS I CAN'T TRADE IT IN. PLEASE HELP. ALL OF MY LIFE I DROVE FORD AND QUITE HONESTLY I CANNOT IMAGING HOW CALLOUS FORD IS ABOUT THE SAFETY OF THESE VEHICLES. PEOPLES LIVES ARE IN DANGER... PLEASE DO SOMETHING....
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232410July 16, 2019
POWER TRAIN
I HAVE HAD TO TAKE MY VEHICLE TO THE SHOP MANY TIMES BECAUSE THE TRANSMISSION SURGES AND LOSES POWER. THE DEALER SAYS THEY JUST RESET THE COMPUTER. BUT A FEW DAYS LATER THE ISSUES RETURN. THEN THE DEALER SAYS THERE IS NOTHING WRONG. THE ISSUES CONTINUE. I AM AFRAID THAT I WILL GET HIT IN AN INTERSECTION BECAUSE THE CAR LOSES FORWARD DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232408July 16, 2019
POWER TRAIN
TRANSMISSION SLIPS CONSTANTLY. VEHICLE HAS A TRANSMISSION THAT IS MANUAL WITH CLUTCH PLATES BUT OPERATES AS AUTOMATIC. I FIND IT SHUDDERS AT ABOUT 18/19 MILES PER HOURS SHIFTING FROM 1ST TO 2ND GEARS. THIS IS HAZARDOUS WHEN PULLING OUT INTO TRAFFIC BECAUSE IT IS INTERMITTENT AND YOU NEVER KNOW IF YOUR CAR IS GOING TO GO OR SHUDDER UNTIL IT FINDS THE GEAR. THE TRANSMISSION CLUTCH PLATES HAVE BEEN REPLACED ONCE AND IT HAS BEEN IN TWICE MORE FOR TRANSMISSION ISSUES. NOT WHAT I EXPECTED WHEN I PURCHASED A NEW CAR AND WAS NOT TOLD BY THE DEALERSHIP THAT THIS WAS THE WAY THE TRANSMISSION WORKED. VEHICLE IS LESS THAN 3 YEARS OLD AND HAS BEEN IN 3 TIMES FOR TRANSMISSION AND NEEDS TO GO AGAIN. FIRST ISSUE WAS 12/12/16, VEHICLE WAS 2 MONTHS OLD AND HAS BEEN ONGOING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232419July 16, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2014 FORD FOCUS. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE JERKED. THE CONTACT SLOWED THE VEHICLE DOWN, BUT THE JERKING CONTINUED. THE VEHICLE WAS TAKEN TO ZIEMS FORD CORNERS (5700 EAST MAIN STREET, FARMINGTON, NEW MEXICO 87402, 505-325-1961) AND THE DEALER REPLACED THE TRANSMISSION CLUTCH TWICE; HOWEVER, THE REPAIR DID NOT CORRECT THE FAILURE. THE VEHICLE CONTINUED TO JERK AND LOSE ACCELERATION WHEN THE ACCELERATOR PEDAL WAS APPLIED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER WHERE THEY REPLACED THE TRANSMISSION MODULE; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 27,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232422July 16, 2019
AIR BAGS
WHILE HAVING TIRES MOUNTED AND CHECKING THE REASON FOR ILLUMINATION OF THE INSTRUMENT PANEL AIRBAG LIGHT THE DEALERSHIP DISCOVERED THAT MY FRONT PASSENGER AIR BAG WAS DEFECTIVE. I CALLED FORD AND WAS ADVISED THAT MY VIN NUMBER WAS NOT PART OF THE RECALL AND THAT THEY WOULD CONTACT ME IN 30 DAYS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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