Ford Focus Complaints

22,326 consumer complaints on file.

#11232817July 17, 2019
POWER TRAIN
FORD'S AUTOMATIC TRANSMISSION HAS CONSTANTLY SHUDDERED WHEN STARTING AND SHIFTS IN A JERKING, HESITATING MANNER. FORD REPLACED THE CLUTCH PLATES WHICH PROVIDED MINIMAL IMPROVEMENT. FORD HAS SAID THE WARRANTY ON THIS TRANSMISSION HAS BEEN EXTENDED TO 100,000 MILES. I BELIEVE THIS IS A SAFETY ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232822July 17, 2019
POWER TRAIN
I'VE OWNED MY CAR FOR SINCE 2015, I'VE HAD ISSUES WITH MY TRANSMISSION AND HAVE TAKEN IT TO THE DEALER MANY TIMES FOR THE SAME ISSUE WITH NO AVAIL. SERVICE MANAGERS STATING, "THIS IS HOW THE TRANSMISSION SHOULD BE RUNNING" OR BETTER YET, THEY GIVE ME DRIVING ADVICE AS TO HOW TO ACCELERATE SO MY CAR DOES NOT JOLT NOR STALL. TODAY 7/17/2019 MY TRANSMISSION FAULT SERVICE LIGHT WENT ON AND MY CAR IS SERIOUSLY SKIPPING AND STALLING. THIS TRANSMISSION IS FAULTY AND THESE CARS NEED TO BE TAKEN OFF THE ROAD. I CALLED FORD MOTOR CO ALL I WAS TOLD, WAS THAT MY TRANSMISSION IS ON AN EXTENDED WARRANTY. I DON'T WANT AN EXTENDED WARRANTY, I WANT A CAR THAT RUNS AND IS NOT GOING TO STALL ON ME AND MY FAMILY. MY CAR IS A 2014 WITH ONLY 33K MILES. MY CAR IS CURRENTLY AT THE DEALERS MY BROTHER WHO'S A MECHANIC DEFINITELY KNOWS FOR SURE MY CAR HAS A FAULTY TRANSMISSION. I DO NOT FEEL SAFE DRIVING MY VEHICLE AND CANNOT DRIVE ON A FREEWAY/EXPRESSWAY AS IT DOES NOT ACCELERATE AND IT CONSTANTLY STALLS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232826July 17, 2019
POWER TRAIN
I HAVE TAKEN MY VEHICLE IN 3 TIMES BECAUSE OF THE TRANSMISSION. THE CAR JERKS AT ANY GIVEN MOMENT, HESITATES AT RED LIGHTS AND STOP SIGNS. MY FAMILY ALMOST GOT HIS BY ANOTHER VEHICLE BECAUSE IT DIDN'T WANT TO MOVE. I LITERALLY HAD THE GAS PEDAL TO THE FLOOR AND THE RPMS WERE RUNNING HIGH BUT THE CAR WAS BARELY MOVING. I CAN BE ON THE HIGHWAY AND IT SOUNDS LIKE THE CAR SLIPPED GEAR AND IT'LL MAKE A HIGH ROARING SOUND. ALL OF THIS IS BECOMING MORE FREQUENT AND I FEAR FOR MY FAMILIES SAFETY AND FORD IS UNWILLING TO HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232838July 17, 2019
ENGINE
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE THE VEHICLE WAS AT A COMPLETE STOP, THE ENGINE STALLED WITHOUT WARNING WHEN PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232844July 17, 2019
POWER TRAIN
I HAVE HAD 3 TRANSMISSIONS IN THIS CAR IN 6 YEARS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232862July 17, 2019
ENGINE, POWER TRAIN
ENGINE STALLS WHEN ACCELERATING, AND STOPS WHILE DRIVING ON ROAD. OCCURS FREQUENTLY AND HAS HAPPENED MORE THAN ONCE. FORD SAYS NOTHING IS WRONG.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232881July 17, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
CONSTANT PROBLEMS WITH THE TRANSMISSION AND TRANSMISSION CONTROL MODULE INCLUDING SHUDDERING OVERHEATING LACK OF POWER JERKING MOTIONS AND CONSTANT REPLACEMENT. FROM 2013 TO CURRENT DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232891July 17, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2016 FORD FOCUS. WHILE DRIVING AT ANY SPEED AND ATTEMPTING TO ACCELERATE, THE VEHICLE MADE A RATTLING NOISE AND SHUDDERED. THE CONTACT ALSO STATED THAT THE VEHICLE LUNGED FORWARD WHEN IT WAS SHIFTED INTO REVERSE. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO UPTOWN FORD LINCOLN (414-771-9000, LOCATED AT 2111 N MAYFAIR RD, MILWAUKEE, WI 53226) TO BE DIAGNOSED, BUT THE FAILURES COULD NOT BE DUPLICATED. THE CLUTCH WAS REPLACED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CLUTCH WAS REPLACED AGAIN. THE CONTACT WAS INFORMED THAT THE TRANSMISSION COULD NOT BE REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 13,803. *AS *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232909July 17, 2019
POWER TRAIN
BUCKING AT HIGH SPEEDS.DOESN'T SHIFT PROPERLY.SOUNDS LIKE SUSPENSION BOTTOMING OUTHAD THREE CLUTCH REPLACEMENTS.GOT RID OF CAR JULY 20,2018.ALSO FOR YOUR INFO I AM RETIRED FORD MOTOR COMPANY EMPLOYEE ON MANAGEMENT ROLL.PROBLEMS OCCURRED WHEN CAR IN MOTION.ALSO BOTH MY KIDS HAD FOCUSES AND GOT RID OF THEM WITH SAME PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232910July 17, 2019
ENGINE
SINCE I BOUGHT THE CAR NEW IN 2013, IT HAS HESITATED AND SHUDDERED BADLY, ESPECIALLY WHEN BEGINNING TO MOVE FROM A STOP AND WHEN SHIFTING FROM FIRST TO SECOND GEAR. PEOPLE WHO RIDE IN THE CAR ALWAYS ASK ME WHAT'S WRONG WITH IT. I HAVE TAKEN IT BACK TO THE FORD DEALER REPEATEDLY, BUT THE SERVICE MANAGER HAS ALWAYS CLAIMED HE DOESN'T FEEL ANYTHING OUT OF THE ORDINARY. HE SAYS IT'S JUST THE AUTOMATIC TRANSMISSION SHIFTING GEARS. ONCE I GOT SO EXASPERATED I TOOK IT BACK AND TOOK THE SERVICE MANAGER FOR A RIDE IN IT MYSELF. IT SHUDDERED AND HESITATED BADLY DURING THE ENTIRE RIDE. HE STILL CLAIMED HE COULDN'T FEEL ANYTHING UNUSUAL. TWICE WHEN I HAVE BEEN DRIVING IT, THE CAR HAS SHIFTED ITSELF FROM DRIVE INTO NEUTRAL AND THE VEHICLE HAS COASTED TO A STOP, TOTALLY WITHOUT POWER. WHEN I TOOK IT BACK TO THE DEALER AFTER THESE OCCURRENCES, THE SERVICE MANAGER HAS SAID THAT IT IS SIMPLY IMPOSSIBLE FOR A CAR TO SHIFT ITSELF FROM DRIVE INTO NEUTRAL. I HAVE RESPONDED THAT IT VERY CLEARLY IS POSSIBLE FOR A CAR TO SHIFT ITSELF FROM DRIVE INTO NEUTRAL, BECAUSE THE CAR HE SOLD ME HAS DONE IT TWICE NOW WHEN I HAVE BEEN DRIVING IT. THE LAST TIME WE SPOKE, I POINTED OUT TO THE SERVICE MANAGER THAT HIS DEALERSHIP SOLD ME A CAR I CAN'T DRIVE ON THE FREEWAY FOR FEAR OF LOSING POWER DOING 70 MILES AN HOUR WITH A LARGE TRUCK RIGHT BEHIND ME AND BEING RUN OVER. I ALSO POINTED OUT THAT THEY SOLD ME A CAR THAT I CAN'T IN GOOD CONSCIENCE ALLOW MY WIFE AND KIDS TO DRIVE. I ASKED HIM TO MAKE IT RIGHT. HE REPLIED THAT THE CAR IS PERFECTLY SAFE AND THAT IT IS COMPLETELY UP TO ME IF I CHOOSE NOT TO DRIVE IT IN FREEWAY TRAFFIC, AT HIGH SPEEDS, OR LET MY WIFE AND KIDS DRIVE IT. CLEARLY, FORD AND ITS DEALERS HAVE NO INTENTION OF 'DOING THE RIGHT THING' HERE. I TRUST THAT NHTSA FINALLY WILL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232917July 17, 2019
ENGINE
DPS6 TRANSMISSION. THIS HAS BEEN AN ONGOING ISSUE AND I FEAR FOR THE SAFETY OF ME AND MY FAMILY. WE WILL BE DRIVING DOWN THE RD ANY TYPE (INTERSTATE, COUNTRY RDS OR IN CITY) AND THE VEHICLE WILL LOOSE POWER AS IF IT ALL OF A SUDDEN GOES INTO NEUTRAL..THIS IS VERY DANGEROUS AND A MAJOR SAFETY CONCERN. TO BE GOING 65 ON THE INTERSTATE AND ALL OF A SUDDEN YOUR VEHICLE LOOSES POWER, AND KEEPS DOING IT THE REST OF THE TRIP. I HAVE BEEN IN NEAR ACCIDENTS SEVERAL TIMES BC OF THIS. ALSO I WILL BE DRIVING DOWN THE RD AND THE CAR WILL ACCELERATE ON ITS ON CAUSING THE RPMS TO GO WAY UP AND THEN ALL OF A SUDDEN IT WILL BASICALLY GO INTO NEUTRAL WITH NO WARNING AT ALL. THIS IS MY FAMILY'S ONLY VEHICLE. WE HAVE NO CHOICE BUT TO KEEP DRIVING IT AND RISK OUR LIFES AND THE LIFE'S OF OTHERS DAILY. WE STILL OWE 11,000 ON THIS CAR. FORD KNEW OF THE PROBLEM WHEN THEY SOLD US THIS VEHICLE AND NOW WE HAVE TO SUFFER? WHEN IS FORD GOING TO BE HELD ACCOUNTABLE FOR THIS? WE WENT TO FORD REGARDING THIS IS ISSUE AND THEY REFLASHED THE TCM AND IT FIXED IT FOR 3 WEEKS THEN STARTED DOING THE SAME EXACT THING. THEY ALSO TOLD ME IF IT DONE IT AGAIN THEN I WOULD NEED A CLUTCH REPLACEMENT. (WHICH I WOULD HAVE TO PAY FOR BC THE MILES HAVE EXCEEDED THE EXTENDED WARRANTY) I AM SORRY BUT WHEN A CLUTCH GOES BAD IT'S GOING TO DO IT ALL THE TIME..NOT JUST RANDOMLY. I HAVE HEARD FROM SEVERAL PEOPLE WHO DID REPLACE THE CLUTCH 3 OR MORE TIMES AND THE PROBLEM STILL EXISTS. SO NO I WILL NOT BE PAYING FOR A NEW CLUTCH WHEN I'VE READ HUNDREDS OF COMMENTS FROM PEOPLE STATING THEY DID JUST THAT AND IT DIDN'T FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232930July 17, 2019
POWER TRAIN
STALL AND SHUDDER ALL THE TIMES. I BOUGHT USED FROM SERRA DEALER IN WASHINGTON TOWNSHIP, MICHIGAN. MILEAGE WAS 80882.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232959July 17, 2019
UNKNOWN OR OTHER
MY CAR IS NOT YET THREE YEARS OLD AND I HAVE HAD THE CLUTCH REPLACED TWICE. ON JULY 2, 2019, I WAS TOLD I NEEDED ANOTHER CLUTCH, WAITED ALL DAY FOR THE DEALERSHIP TO FIND A PART, ONLY TO BE TOLD THE NEXT DAY THAT I DIDN'T NEED A NEW CLUTCH. HOWEVER, MY CAR IS STILL MAKING THE RATTLING NOISE THAT HAS LED TO MY CLUTCH BEING REPLACED THE OTHER TWO TIMES. ON MY SECOND REPLACEMENT IN SEPTEMBER OF 2018, I WAS ENCOURAGED TO "UNLOAD" MY CAR AS SOON AS I COULD AS MY CLUTCH COULD NOT PERMANENTLY BE FIXED, AND THAT THEY COULD REPLACE IT, BUT THAT I WOULD BE BACK AGAIN IN 6 MONTHS. WHEN, IN JULY OF THIS YEAR, I WENT FROM NEEDING A NEW CLUTCH, TO SUDDENLY NOT, I ENDED UP WITH MY CAR BACK AT THE DEALERSHIP ON JULY 16, 2016 TO HAVE THEM TEST THE CLUTCH AGAIN. I ASKED THE SERVICE REP IF IT WAS TRUE THAT MY CLUTCH COULD NOT BE PERMANENTLY FIXED AND HE SAID THAT YES, UNFORTUNATELY THAT WAS TRUE. HE EXPLAINED TO ME THE DUAL CLUTCH AND SAID THAT IT WAS AN EXPERIMENT THAT WORKED IN THE FACTORY, BUT FAILED IN THE REAL WORLD. POSSIBLY, MOST CONCERNING TO ME, IS THAT THE CAR HAS TWICE, IN THE LAST COUPLE OF MONTHS, LURCHED FORWARD WITH THE CAR IN REVERSE. THE FIRST TIME IT HAPPENED, I WAS BACKING INTO MY GARAGE, AND MY CAR LURCHED FORWARD WHEN I PUSHED ON THE GAS WITH THE CAR IN REVERSE. I BARELY MISSED HITTING MY NEIGHBORS FENCE. THE SECOND TIME, I WAS ON MY PARKING SLAB. WHEN I WENT TO BACK UP, IT LURCHED FORWARD WITH THE CAR IN REVERSE. SINCE, ON MY MOST RECENT VISIT, THEY COULD NOT DUPLICATE THIS ACTION IN MY CAR THEY FIXED NOTHING. THEY ALSO, ONCE AGAIN DID NOT REPLACE THE CLUTCH, AND MY CAR IS STILL RATTLING. I'VE ALSO HAD THE TWO OTHER WARRANTY ISSUES WITH THIS CAR. I HAVE ALSO HAD THE BLOCK HEATER REPLACED, AND I HAD A LOSE BALL JOINT THAT NEEDED TO BE REPLACED. THE RATTLING AND SHUDDERING THAT I'VE EXPERIENCED ALWAYS HAPPENS WHEN ACCELERATING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232962July 17, 2019
STEERING
WHILE DRIVING, MY POWER STEERING RANDOMLY GOES OUT, LUCKILY I WAS PARKING WHEN IT DID, BUT THE MESSAGE POPS UP AS -STEERING ASSIST FAULT-. NOW I WOULD HAVE BEEN WORRIED IF IT WASNT FOR THE FACT THAT IT WOULD WORK FOR SHORT PERIODS OF TIME THEN RANDOMLY CUT OFF IN THE MIDDLE OF DRIVING, GOT ME ONCE ON A TURN ALMOST CAUSING ME TO CRASH. NOT SURE IF THERE IS A REAL DIFFERENCE WITH THE OTHER FOCUSES BUT MINES A 2013 FORD FOCUS SE HATCHBACK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232260July 16, 2019
FUEL/PROPULSION SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
I HAD 2 RECALLS ON LOCKS AND FUEL PUMP AND NOW TODAY @7:00AM I HAVE TRANSMISSION MELFUNCTION. I WILL NEVER BUY A FORD AGAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232262July 16, 2019
ELECTRICAL SYSTEM, POWER TRAIN, VEHICLE SPEED CONTROL
VEHICLE HAS REPEATEDLY HAD TRANSMISSION ISSUES COMING IN A VARIETY OF FORMS. AT TIMES I WILL BE UNABLE TO ACCELERATE, WITH MY PEDAL TO THE FLOOR, WHILE THE CAR SEEMS TO 'COAST' AND WITH NO EXPLANATION. OTHER TIMES I HAVE HAD THE VEHICLE'S ALERT LIGHTS COME ON WITH A WARNING THE TRANSMISSION HAS OVERHEATED AND TO PULL OVER 'IMMEDIATELY.' THIS IS DIFFICULT TO DO WHEN ON A 55 MPH ZONE OR ON THE HIGHWAY; THE INABILITY TO ACCELERATE HAS LED TO MULTIPLE INCIDENCES PULLING INTO TRAFFIC OR ATTEMPTING TO MERGE WHERE VEHICLES HAVE HAD TO SWERVE OR STOP BECAUSE I AM IN THEIR WAY. IN DAILY DRIVING, THERE IS A CONSTANT SHUDDER THAT MAKES ME BELIEVE THE VEHICLE WILL FAIL AT ANY MOMENT. THIS VEHICLE WAS THE DAILY DRIVER OF MY WIFE AND WE WERE FORCED TO LEASE ANOTHER VEHICLE BECAUSE SHE DID NOT FEEL SAFE. IT HAS BEEN IN FOR A MULTITUDE OF REPAIRS AND REQUIRES MORE. HOWEVER, NO DEALERSHIP IS ABLE TO SCHEDULE AN APPOINTMENT OR PROVIDE A LOANER, EVEN THOUGH IT IS SUPPOSED TO BE A COVERED REPAIR. I EXCEEDED MY WARRANTY TO HAVE IT ENTIRELY COVERED SIMPLY BECAUSE NO DEALER COULD SCHEDULE ME. THE PROBLEMS BEGAN IN 2013 AND HAVE PERSISTED SINCE, TO THIS DATE. THE MOST RECENT SAFETY-RELATED MATTER OCCURRED ON A WINDING TWO LANE ROAD A MONTH AGO WHERE THERE WAS NOWHERE TO PULL OVER SAFELY AND THE CAR THREATENED TO SHUT DOWN DUE TO THE TRANSMISSION OVERHEATING
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232263July 16, 2019
VEHICLE SPEED CONTROL
MY VEHICLE IS CURRENTLY IN THE SHOP FOR TRANSMISSION REPAIR. NATIONAL NEWS REPORTS THAT THESE VEHICLE MODELS, ALONG WITH FIESTA'S HAVE TRANSMISSION PROBLEMS THAT CAUSE SHUTTERING AND/OR ACCELERATION ISSUES. MY VEHICLE HAD BOTH THESE ISSUES, FORTUNATELY, I WAS NOT KILLED BEFORE I COULD GET IT TO THE SHOP. MY CAR WOULD ACCELERATE ON ITS OWN WHICH IS ABSOLUTELY TERRIFYING. I WONDER WHY THERE IS NOT A SAFETY RECALL DUE TO THIS ISSUE? I WILL NOW HAVE TO PAY OUT OF POCKET FOR THE REPAIRS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232265July 16, 2019
POWER TRAIN
AGGRESSIVE JERKING WHEN SHIFTING AT LOWER GEARS DURING ACCELERATION (MULTIPLE TIMES PER WEEK; FIRST OCCURRENCE IN 2012) SUDDEN, BUT TEMPORARY, LOSS OF POWER WITH RPM SPIKE DURING HIGHWAY DRIVING (LIKE SHIFTING TO NEUTRAL). HAS OCCURRED WHILE ACCELERATING AND MERGING FROM AN ON-RAMP AND WHILE DRIVING AT STEADY HIGHWAY SPEEDS (~1-2 EVENTS PER MONTH; FIRST OCCURRENCE IN 2016)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232273July 16, 2019
ENGINE, UNKNOWN OR OTHER
CAR HESITATES AND DOES NOT SHIFT SMOOTHLY. TAKE OFFS ARE DANGEROUS BECAUSE CAR SHIFTS RADICALLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232275July 16, 2019
POWER TRAIN
THE TRANSMISSION IS KNOWN TO BE FAULTY. MINE STUDDERS WHEN GOING FROM FIRST TO SECOND WHEN TAKING OFF FROM A STOP LIKE SOMEONE WHO CAN'T DRIVE A MANUAL. MY 01 FOCUS IS A MANUAL. IT HAS SLIPPED OUT OF GEAR MULTIPLE TIMES ON ME AND FRIENDS DRIVING IT IN INTERSECTIONS, AND HIGHWAYS. THE CAR IS 5 YEARS OLD. SHOULD NOT HAVE THESE PROBLEMS. I FEAR IT WILL WND UP CAUSING HARM TO MYSELF OR OTHERS. IT NEEDS TO BE ADDRESSED AND FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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