Ford Focus Complaints

22,326 consumer complaints on file.

#11253088September 4, 2019
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
ON 8/18/19 SENT FROM YAHOO MAIL ON ANDROID ----- FORWARDED MESSAGE ----- FROM: "[XXX] TO: [XXX] SENT: MON, AUG 19, 2019 AT 10:58 AM SUBJECT: VIN #[XXX] TO WHOM IT MAY CONCERN, YESTERDAY I WAS DRIVING ON HWY 17 IN WASHINGTON STATE AND THE TRANSMISSION ISSUES OF MY 2016 FORD FOCUS ALMOST COST ME MY LIFE. HWY 17 IS A 60 MPH, TWO LANE HIGHWAY SURROUNDED BY FARMLAND. WHILE DRIVING ON THAT HIGHWAY, I MANEUVERED TO PASS A SEMI-TRUCK THAT WAS TRAVELLING AT 50MPH. THERE WAS MORE THAN ENOUGH DISTANCE FROM ON-COMING TRAFFIC TO PASS SAFELY; WELL, THAT IS IF AS I PULLED ALONGSIDE THE SEMI-TRUCK I HADN'T LOST ALL POWER EVEN THOUGH I WAS PRESSING THE ACCELERATOR. THE RPM'S WENT UP TO "THE RED" 7-8, I STARTED LOSING SPEED AND PACING BESIDE THE SEMI- TRUCK. I COULD HOPE MY ACCELERATION ABILITY CAME BACK, OR I WAS GOING TO TRY TO BRAKE AND GO BACK WHEN I SAW ANOTHER CAR BEHIND ME IN THE PASSING LANE, MAKING ME A SITTING DUCK. FOR A FEW SECONDS OF PANIC, I CONSIDERED MY OPTIONS- MOSTLY TO GO OFF IN THE DITCH TO THE LEFT. LUCKILY, THE ACCELERATION CAME BACK AFTER THE NEEDLE ON THE RPM'S WENT HAYWIRE AND I SLOWLY WAS ABLE TO GET IN FRONT OF THE SEMI-TRUCK BEFORE ONCOMING TRAFFIC HIT ME. THE CAR BEHIND ME SPED PAST ME AS I GOT OVER, WITH A LOOK THAT I INTERPRETED AS HE THOUGHT I WAS TRYING TO KILL HIM. AT 47K MILES THE FIRST TRANSMISSION FAULTS BEGAN TO APPEAR. I HAVE ATTACHED COPIES OF THE FORD SERVICES AND TICKETS OPENED DUE TO THE MULTIPLE, ONGOING PROBLEMS. I AM NOT PART OF THE CLASS LEGAL ACTION FOR THE TRANSMISSION ISSUES OF 11-16 FOCUS AND FIESTAS. RESPECTFULLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253102September 4, 2019
POWER TRAIN
MY CAR IS CURRENTLY SHUDDERING AND NOT PROPERLY SHIFTING SOME DAYS IT DRIVES AND SOME DAYS IT WON'T MOVE AT ALL. IT ALL STARTED ABOUT A MONTH AGO WHEN I WAS ON THE FREEWAY AND WAS ALMOST REAR ENDED DUE TO IT SHUDDERING, THE CAR STARTED TO SLOW DOWN AND CAME TOO A COMPLETE STOP AND DASH READ TRANSMISSION IS TOO HOT WAIT 8 MINS. I AM GUESSING ONCE IT COOLED IT WOULD BE BETTER BUT IT KEPT SHUDDERING SOME DAYS IT DRIVES FINE AND MOST OF THE TIME IT'S DRAGGING RPM HIGH AND SHUDDERING WHEN PULLING OFF FROM LIGHT OR STOP SIGN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253113September 4, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THE UPDATE WAS DONE ON THE PCM DUE TO VEHICLE NOT STARTING AND FUEL GAGE SAYING EMPTY WHEN I KNEW IT HAD MORE THAN HALF TANK. NOW IT IS DOING THE SAME THING ONLY WORSE. IT WORRIES ME THAT THIS HAS CAUSE MY IGNITION TO GO BAD AS WELL DUE TO THIS RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253120September 4, 2019
FUEL/PROPULSION SYSTEM
I WAS TRAVELING ON AN INTERSTATE IN MY 2012 FORD FOCUS 5 DOOR HATCHBACK ON A TRIP WITH MY SON. MY CAR HAD A HALF TANK OF GAS REMAINING, SO I REFUELED. I HAD TO TRAVEL 100 MILES HOME, I NOTICED THE DISTANCE TO EMPTY ONLY CHANGED 20 MILES OR SO. SO FROM 436 MILES TO 416 MILES TO EMPTY. THE NEXT DAY, I WENT TO RUN ERRANDS, ON A STATE HIGHWAY, THE DISTANCE TO EMPTY SAID 490 MILES TO EMPTY AND THE GAS GAUGE STILL SHOWED THE TANK WAS FULL. I PARKED THE CAR BECAUSE OF MY BUSY SCHEDULE AND USED MY SPARE VEHICLE. LAST WEEK, 8/27 I DROPPED MY CAR OFF FOR SERVICE AND PERFORM RECALL 18S32 (FUEL TANK DEFORMATION, PCM, CANISTER PURGE VALVE). THE DEALERSHIP CALLED AND SAID MY FUEL TANK WAS DEFORMED AND WOULD NEED REPLACED AT MY EXPENSE. FORD REJECTED THE DEALERSHIP CLAIM THAT THE FUEL TANK WAS NOT DEFORMED ENOUGH, YET IF I DO NOT REPLACE MY TANK, I WILL HAVE A FUEL SYSTEM THAT IS UNRELIABLE. I HAD NO WARNING INDICATOR LIGHTS OR DIAGNOSTIC TROUBLE CODES FOUND ON MY VEHICLE. IF I WERE TO RELY SOLELY ON MY GAUGE AND DISTANCE TO EMPTY, I WOULD HAVE RUN MY CAR OUT OF GAS AND PUT MYSELF AND FAMILY IN POTENTIAL DANGER. I HAVE PLACED MULTIPLE CALLS WITH FORD SERVICE AND DEALERSHIP TO HAVE THEM EXPLAIN WHAT FAILED IN THE FUEL SYSTEM THAT I CAUSED. THERE WAS NOTHING I DID WITH THE CAR THAT WOULD BE CONSIDERED NON TYPICAL USAGE. FINALLY, THE DEALERSHIP HAS PHOTOS THEY PLAN TO SHARE WITH ME. I CAN PROVIDE TO NHTSA WHEN I PICK UP MY CAR AFTER SERVICE WORK HAS BEEN COMPLETED TO REPLACE THE FUEL TANK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253229September 4, 2019
POWER TRAIN
WHEN STOPPED AT A STOP LIGHT THE VEHICLE HAS A JOLTING SIMILAR TO DROPPING THE CLUTCH IN A MANUAL TRANSMISSION. WHEN SHIFTING FROM 1-2 THERE IS A LOUD GRINDING (REALLY BAD) AND NOTICABLE SHIMMY IN THE VEHICLE ACCOMPANIED BY A LOSS OF POWER AND A SUDDEN JUMP WHEN THE CLUTCH CATCHES. THERE IS A COMMON LOSS OF POWER WHEN COMING FROM A STOP. THESE SYMPTOMS ARE EVEN MORE COMMON WHEN THE VEHICLE HAS WARMED UP AND DRIVEN FOR MORE THAN 10 MINUTES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253283September 4, 2019
STEERING
BOUGHT USED FROM FORD DEALER MID-MAY 2019. BY LAST WEEK IN AUGUST 2019 THE STEERING ASSIST FAULT SERVICE REQUIRED WARNING LIGHT CAME ON WHEN I STARTED THE CAR IN THE MORNING & LOST POWER STEERING RIGHT AWAY. NEXT TIME IT RAN FINE, THEN WENT OUT AGAIN IN TOWN DRIVING IN RESIDENTIAL AREA.JUST GOT INTO SERVICE CENTER AT DEALERSHIP WHERE I BOUGHT IT & IT NEEDS $1900 OF WORK, ABOUT $1100 IN PARTS ALONE. AS A NEW COLLEGE GRADUATE, I WAS HOPING TO HAVE A CAR WITH NO MAJOR REPAIRS NEEDED. NOTICED OTHER FORD CAR MODELS AROUND 2012 HAVE HAD RECALLS DUE TO STEERING & ALSO NUMEROUS COMPLAINTS FOR THIS YEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253293September 4, 2019
POWER TRAIN
ON 8/18/19 MY DAUGHTERS CAR CHECK ENGINE LIGHT CAME CAR WAS NOT SHIFTING RIGHT HAD THE CAR TOWED TO DEALERSHIP THEY REPLACED ONE OF THE CLUTCHES ONLY TO HAVE THE OTHER GO TWO DAYS LATER THIS TIME THE CAR WOULD NOT START BACK UP THE CAR ONLY HAS 9 THOUSAND MILES. UPON CHECKING MORE INTO THE CAR THE CLUTCH WAS REPLACED BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253316September 4, 2019
ENGINE, UNKNOWN OR OTHER
I WAS DRIVING IN MORNING RUSH-HOUR TRAFFIC, CAR ENGINE SHUT OFF IN MIDDLE OF TRAFFIC AND WOULD NOT TURN BACK ON. AFTER ABOUT 20-30 MIN, IT STARTED AND I WAS ABLE TO MOVE TO SAFE AREA BEFORE IT SHUT DOWN AGAIN. I HAD IT TOWED TO A LOCAL FORD DEALER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252850September 3, 2019
POWER TRAIN
I AM MAKING A COMPLAINT THAT MY 2016 FORD FOCUS WITH A INSTALLED AUTOMATIC DUAL-CLUTCH POWER-SHIFT TRANSMISSION. I AM EXPERIENCING SEVERE HESITATIONS WHEN I ACCELERATE. I AM EXPERIENCING A JERKY CAR MOVEMENT, AS I AM DRIVING, THIS HAVING G THE FEELING THAT I COULD LOSE CONTROL OF MY VEHICLE. THE DRIVING CONDITIONS ARE THE WORST IN NORMAL CITY DRIVING CONDITIONS, AS THE TRANSMISSION IS WORKING MORE THAN ON A INTERSTATE OR FREEWAY. MOST OF MY DIVING IS IN THE CITY. I HAVE TAKE IT TO LOCAL AUTHORIZED FORD DEALERSHIPS AND THEY SAY THERE IS NO RECALL, FIX, AND THAT IT WILL BE $289 TO GIVE A DIAGNOSIS. THERE IS CURRENTLY A CLASS ACTION LAWSUIT THAT WAS FILED, BUT IS TOO LATE TO JOIN. I AM FILING MY COMPLAINT AGAINST HOW FORD IS NOT HELPING TO SOLVE A KNOWN ISSUE WITH MY VEHICLE, WITHOUT MAJOR COSTS. IVE TAKEN THE VEHICLE TO AN ESTABLISHED AUTO TRANSMISSION BUSINESS AND THEY DIAGNOSED THAT THE VEHICLE WILL NEED A FULL TRANSMISSION REBUILD OR REPLACEMENT. THE 'CHECK ENGINE' LIGHT IS ON AND THE DIAGNOSIS CODE IS INDICATING 'TRANSMISSION ISSUE' ONLY. PHOTOS ARE ATTACHED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252880September 3, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 40 MPH, THE TRANSMISSION FAILURE WARNING INDICATOR ILLUMINATED AND THE VEHICLE CHANGED INTO SECOND GEAR INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THOMASTON FORD, INC (2230, 1011 US-19, THOMASTON, GA 30286, (706) 648-2191) TO BE DIAGNOSED, BUT THE RESULTS WERE UNKNOWN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED, BUT THE CONTACT WAS NOT ABLE TO SPEAK WITH A REPRESENTATIVE. THE FAILURE MILEAGE WAS 53,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252995September 3, 2019
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2016 FORD FOCUS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE). THE CONTACT CALLED KALISPELL FORD AT 406-755-3673 (LOCATED AT 2000 ROSE CROSSING, KALISPELL, MT 59901) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT STATED THAT THE VEHICLE TENDED TO STALL WHILE AT A STOP, BUT WOULD RESTART EACH TIME. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 8,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253044September 3, 2019
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 FORD FOCUS. WHILE DRIVING 65 MPH, THE INSTRUMENT PANEL LIGHTING TURNED OFF AND THE BATTERY SAVING WARNING MESSAGE ILLUMINATED. SHORTLY AFTER, THE CHECK ENGINE AND ABS WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE SEIZED IN THE MIDDLE OF THE STREET AND WAS UNABLE TO BE DRIVEN. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V735000 (FUEL SYSTEM, GASOLINE), BUT THE PART WAS NOT AVAILABLE. THE MANUFACTURER AND DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 155,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11253070September 3, 2019
FUEL/PROPULSION SYSTEM, STEERING, UNKNOWN OR OTHER
HAVE SEEN 2 RECALLS FOR THIS VEHICLE INVOLVING THE LOCKS/LATCHES,FUEL PROBLEMS, AND STEERING WHEEL LOCKED UP TWICE TODAY FOR NO REASON.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252800September 2, 2019
POWER TRAIN
PRIOR TO INCIDENT, VEHICLE WOULD INTERMITTENTLY SHUDDER ON TAKE-OFFS. INCIDENT INVOLVED VEHICLE TRAVELING ON AN INTERSTATE HIGHWAY AT 70 MPH ON THE OUTSKIRTS OF A LARGE METRO AREA WHEN ALL POWER TO WHEELS WAS LOST. THE CHECK ENGINE LIGHT TURNED ON. ENGINE WOULD REV WHEN ACCELERATOR WAS PRESSED, BUT CAR ACTED AS IF IN NEUTRAL. CAR COASTED TO A STOP. THE CAR WOULD NOT SHIFT OUT OF NEUTRAL UNTIL AFTER THE CAR SAT FOR OVER AN HOUR. THE CAR WAS TOWED TO A FORD DEALERSHIP. FORD SERVICE DEPARTMENT ADVISED THAT THE TRANSMISSION CONTROL MODULE (TCM) HAD FAILED AND A NEW TCM WAS INSTALLED AND CAR NOW WORKS MOST OF THE TIME, BUT INTERMITTENT SHUDDER ON TAKE OFF STILL OCCURS, THOUGH LESS FREQUENTLY THAN BEFORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252665September 1, 2019
ENGINE
I'VE HAD THIS CAR FOR A MONTH AS OF TODAY! I WAS DRIVING DOWN A CITY STREET AND MY CHECK ENGINE LIGHT CAME ON
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252715September 1, 2019
UNKNOWN OR OTHER
I HAD THE CLUTCH REPLACED INSIDE TRANSMISSION 8 MONTHS AGO BECAUSE OF A HARD VIBRATION AFTER I PRESS GAS PEDAL FROM A STOP MAJOR OF TIMES. THIS DILEMMA IS STILL OCCURRING A HARD VIBRATION AFTER I PRESS THE GAS PEDAL FROM A STOP MAJOR OF TIMES WHEN I'M IN TRAFFIC WAITING 4 THE LIGHT TO CHANGE TO PROCEED ON THE ROADWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252541August 31, 2019
ENGINE, POWER TRAIN
DOWN SHIFTS AND STALLS OUT IN TRAFFIC WITHOUT WARNING.ENGINE LIGHT COMES ON AND ENGINE SHUTS OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252560August 31, 2019
FUEL/PROPULSION SYSTEM
TAKARA RECALL THE CAR CAN RUN FOR A FEW MINUTES GIVE OR TAKE 30 MINUTES THEN JUST SHUTS OFF. IT TAKES A FEW MINUTES JUST TO TURN IT BACK ON IF LUCKY OR HAVE TO CALL AND HAVE IT TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252596August 31, 2019
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY AND THE CAR JUST STOPPED GETTING GAS OR RESPONDING TO ME IT DROPPED SPEED DRAMATICALLY AS A SIMI WAS BEHIND ME WHICH READ OVERSIZED LOAD AND I WAS GOING UP HILL SO I WAS TRYING TO TRY MY HARDEST TO GET IN THE EMERGENCY LANE THEN THE ENGINE LIGHT POPPED ON FOOLING A WARNING OF MY TRANSMISSION WAS HOT TO STOP. I WAS TERRIFIED I HAD MY 2 KIDS IN THE BACK AND THEY WERE SCARED ALSO I THOUGHT FOR SURE WE WERE GOING TO DIE THAT MOURNING. I'M TO SCARED TO DRIVE THAT CAR OR ANY OTHER CAR AFTER GOING THREW THAT. IT'S IN THE SHOP NOW BUT THE DEARSHIP IS ALREADY TRYING TO TELL ME THE BILL FOR STUFF. I'M CONFUSED AND VARY AGGRAVATED THANKS TO ALL THAT I DONT KNOW WHAT TO DO BEING A SINGLE DAD TRYING TO DO GOOD. THIS HAPPENED ON I-25 NORTH BOUND NEAR HIGHWAY 66 MEAD EXIT. COLORADO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252603August 31, 2019
STEERING
ELECTRONIC STEERING FAILED CAR WENT INTO SAFETY MODE. THIS SEEMS TO HAPPEN ALOT WHY IS THERE NO RECALL FOR THIS WAS DRIVING DOWN THE ROAD AND STEERING FAILED THANKFULLY ONLY GOING 35 OR THIS COULD HAVE BEEN CATASTROPHIC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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