Ford Focus Complaints

22,326 consumer complaints on file.

#11418606May 26, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated that while the vehicle was stopped with the gear shifter in drive and brake pedal depressed, the vehicle reversed inadvertently. The vehicle also jerked while driving at various speeds, and stalled. The vehicle failed to start intermittently. The transmission overheat warning light was illuminated. The dealer was made aware of the failure and informed the contact that the vehicle was over the warranty coverage period. The dealer stated that all vehicles jerked like that after a while. The vehicle was not diagnosed nor repaired. The manufacturer was not made aware of the failure. The failure mileage was 102,747.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418612May 26, 2021
POWER TRAIN
2017 Ford Focus. Less than 80,000 Miles. Without warning the vehicle losses power while driving and RPM's go up over 4000. Additionally as I approach intersections with my foot on the break preparing to stop, the RPM's, again go up over 4000 and the car lurches forward with foot on break. Emergency Transmission Fault, Service now - RED - on dash, came on after the second incident listed, does not stay on, comes on intermittently. Vehicle no longer goes into reverse. Contacted Ford Corporate 3 times. Opened Case CAS31827768J5S7L3 Known Transmissions issues with these model Fords
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418625May 26, 2021
STEERING
The contact owned a 2016 Ford Focus. The contact stated that while driving at approximately 10 mph, she made a left turn and the steering wheel seized. No warning light was illuminated. The vehicle crashed into the side of a house. There were people inside the house, however, they were not injured and medical attention was not received. The contact did not have her seat belt on and her face hit the dashboard upon impact. The air bags deployed. The contact did not receive medical attention on the scene but later went to the hospital for injuries sustained to her face. A police report was filed. The vehicle was towed to the tow yard and deemed totaled by the insurance company. The dealer was made aware of the failure. The manufacturer was not made aware of the failure. The failure mileage was 43,720.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418646May 26, 2021
POWER TRAIN
The contact's daughter owns a 2014 Ford Focus. The contact received notification of NHTSA Campaign Number: 13V523000 (Power Train). The contact took the vehicle to a local dealer and was informed that due to the salvage title, the recall would not be honored. The contact stated that while her daughter was driving 45 mph, the vehicle decelerated independently and failed to exceed 10-15 mph. There was no warning light illuminated. The driver parked on the side of the road until she arrived at the location to drive the vehicle to a nearby independent mechanic. The contact stated that the check engine warning light was illuminated. The contact was informed by the independent mechanic that the transmission needed to be replaced. The vehicle was not diagnosed nor repaired. A dealer was not contacted. The contact attempted to contact the manufacturer but was unable to reach a representative. The failure mileage was approximately 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418454May 25, 2021
UNKNOWN OR OTHER
The contact owns a 2012 FORD Focus. The contact stated that while driving at various speeds, accelerating from an intersection, there was brake loss without warning intermittently. As a result, the contact crashed into the vehicle in front. No airbags deployed. The contact sustained a fractured right ankle. A police report was filed. Medical attention was required where the contact was taken to the hospital for treatment. The vehicle was towed by the police to a lot where it was awaiting an investigation from the contacts insurance company. The dealer informed the contact that no recalls were under the VIN. The manufacturer was not made aware of the failure. The failure mileage was approximate 112,000
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11418489May 25, 2021
FUEL SYSTEM, GASOLINE
The contact owns a 2014 Ford Focus. The contact stated that upon purchasing the vehicle, the vehicle would stall and shudder while depressing the accelerator pedal. There was no warning light illuminated. The contact had initially taken the vehicle to a dealer where the recall repair for NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) was performed. Recently, the contact stated that the same failure returned and the symptoms had worsened. The contact took the vehicle back to the same dealer where she was informed that they would replace the TCM for free however, the clutch disengagement failure would not be covered. The manufacturer was notified of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418522May 25, 2021
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
On 3-28-21 I got an oil change. Shortly after my engine light came on with error code p1450 which it didn't have beforehand. We first took the car to a mechanic and he said that the code is consistent with a known recall for that year and model for a problem with the fuel system. We took it to a Ford dealership to get an evaluation done and they confirmed that the problem was consistent with the recall the mechanic mentioned however there is no recall for my VIN number. When we put gas in the tank and turn it on again, the engine stalls. It runs rough when idle and sometimes has a problem getting up to speed from sitting at traffic lights.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418561May 25, 2021
SEAT BELTS, AIR BAGS
My 2017 Focus RS (build date 20 March 2017, purchase date 16 June 2017; 30234 miles) had the SRS light illuminated on the dashboard. This started as an intermittent issue about a year ago, and progressed to the point that recently the light is always illuminated. Ford provides for a "Safety Restraint System" warranty period of 5 years/60 k miles; my car is still within this coverage period. I decided to bring in the car to my local dealership Gosch Ford Escondido in Escondido, CA to have it inspected and repaired. A technician evaluated the issue and provided the following diagnosis on the service report: "VERIFIED AIRBAG LIGHT, CHECKED CODES, FOUND B0061:13 IN OSCM FOR PASSENGER PRETENSIONER, PERFORMED PPT, FOUND PRETENSIONER TO BE INTERNALLY OPEN. NEED TO REPLACE PRETENSIONER." However, the service department contacted me to inform that the repair would not be covered under warranty and that repairs would be at my cost. I have contacted Ford corporate customer service to escalate and am awaiting a response.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11418416May 24, 2021
POWER TRAIN
When i press the gas in my car my car starts to shake when it goes into gear it is a transmission issue i have been checking recalls and it matches the transmission recall but it says their are no active recalls on my car what do i do
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417862May 20, 2021
FUEL/PROPULSION SYSTEM, ENGINE, VEHICLE SPEED CONTROL
My car idles up high often and the car will speed up on it's own. When at a complete stop it struggles to stay on. Sometimes it will cut off. It has shut off while driving as well. It jerks when taking off from a complete stop. After putting gas in the car it will not start immediately. I have to pump the gas pedal for a few seconds. It eventually starts. At Autozone I had a code test ran on it and it suggested EVAP system needed replacing. So, I took it to have it fixed. Precision Tune ran an additional test on my car, but there were no errors. They even checked for any recalls or repair issues posted online, but my car was not listed. They suggested I call the manufacturer. It still does it. I can also hear a scrubbing sound while backing up, but my brake pads are good. The brake light continues to pop on saying I need brake fluid. I had that checked and I do not need brake fluid. The engine light stays on. I get my car tuned on a regular basis. I've only had it for a soon to be year in June 2021. Also, there are times when the gas fumes are strong inside of the car while driving. I want to go on trips but i'm afraid it will shut off in the middle of the interstate.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417901May 20, 2021
POWER TRAIN
While driving in traffic, car started lurching, speed slowing down check engine light came on doing about 20 miles, barely made it to my home. Went from about 30 miles speed to barely 20. No warning, just started lurching and shuddering. Was on recall for clutch work was done on Sept 19, 2020.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417958May 20, 2021
LATCHES/LOCKS/LINKAGES:TRUNK LID:LATCH
The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the trunk inadvertently opened. The contact stated that on several occasions the trunk failed to open as needed. The contact also stated that the vehicle occasionally stalled while stopped at a stop sign or red light. The contact stated no warning light was illuminated. The vehicle was taken to the local dealer where the trunk was repaired however, the failure persisted. The manufacturer had been informed of the failure and informed the contact that the vehicle was not under warranty. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417772May 19, 2021
POWER TRAIN
The contact owns a 2016 Ford Focus. The contact stated while driving 15 mph, the gear shifter would not shift into second gear from first gear. The engine revved however, the vehicle would not accelerate. The vehicle was towed to an independent mechanic where the clutch actuator and the clutch were replaced however, the failure recurred. The manufacturer was made aware of the failure but informed the contact that the VIN was not included in a recall and referred the contact to NHTSA to file a complaint. The failure mileage was 71,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417603May 18, 2021
POWER TRAIN
The contact owns a 2014 FORD Focus. The contact stated while driving at various speeds, the vehicle inadvertently shifted out of drive to neutral without driver input. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the local dealer where it was diagnosed with needing clutch actuator, bearings, and sleeves to be replaced. The vehicle was not yet repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417399May 17, 2021
VEHICLE SPEED CONTROL, SERVICE BRAKES
There have been several instances, while driving highway speed limits and when braking, the car accelerates for a few seconds before the vehicle brakes and slows down. This can be very dangerous especially if traffic stops unexpectedly. I have a couple close calls. There weren't any warning lamps given and I have not taken it in to dealership to examine. I have not inquired with dealership mechanic if this was an occurrence they have encountered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417431May 17, 2021
ELECTRICAL SYSTEM
I have a 2012 Ford Focus SE that has a severe audio issue which impacts my ability to safely operate the vehicle. I understand radio issues are not technically defined as a safety-related defect. However this issue is so impairing and physically harming to me, I fear for my life and others while driving this car. The issue is a faulty car stereo electronics which create high-decibel thumping, popping, static, and more at random intervals and lengths while the audio system is on or off, with the volume turned all the way down either way. It is like a never-ending audio jump scare. Nothing is plugged into the car like a phone charger or speaker. I have found hundreds of people online with this same issue with their 2012 Ford Focus. In order to safely operate their Focus, many reported completely disconnecting the audio system or replacing their entire car radio/audio transmitter for $800+. This issue has been escalating every drive, short or long distances. On my 40 min commute this morning, with my audio completely off, I was approaching a roundabout to enter when a HUGE audio thump and pop occurred and almost ran into a car in the roundabout. Thankfully they saw me and we avoided a crash. I am terrified of this happening again. I cannot commute to my job without extreme stress and crying. I do not have hundreds of dollars to replace my audio system. This is extremely dangerous. I was able to find a solution to the exact issue on focusfanatics.com, a Ford Focus forum. An electric technician with 40+ years of experience took a look at his son's Ford Focus 2012 PCB and realized the capacitors/electrolytic caps were made of aluminum which is apparently, "notorious for going bad in the electronic repair world." He replaced these and the son has not had an issue since. Another person on the forum reported this electrician's solution worked for them as well. All 2012 Ford Focuses should have this issue repaired in order to have a safe operating vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417492May 17, 2021
FUEL/PROPULSION SYSTEM
My car has stalled immediately after putting gas in my car the last two times I've put gas in my car. The last time was May 16, 2021. My car stalls two or three times after I put gas in it. After it starts the idle is rough and will even stall again after running rough for a bit. The potential danger there is that it will stall after leaving the gas pump. I assumed it was the fuel system because the issues I'm getting match the issues that led to a recall of other cars like mine. There are no warnings when this happens.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11417359May 16, 2021
STEERING
Driving 40 MPH around a curvy mountainous road the Power Steering suddenly stopped working making steering almost impossible thankfully there was a pull off spot straight ahead or I would have been in a major accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416657May 15, 2021
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, ENGINE, STRUCTURE:BODY
I TOOK MY FORD FOCUS 2013 INTO THE FORD DEALERSHIP ON JUNE 2020. THERE WAS A RECALL FOR THE DOOR LATCHES 20S30 CODE. THE DEALERSHIP SAID THEY TOOK CARE OF IT. I JUST CHECKED ONLINE AND ITS HASNT BEEN FIXED. ITS BEEN ALMOST A YEAR AND WEVE BEEN DRIVING IT WITH A NEWBORN BABY NOT KNOWING THAT THEY HAVENT FIXED THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416712May 15, 2021
POWER TRAIN
I PURCHASED MY VEHICLE APRIL 2020. DROVE FINE FOR A WHILE AND THEN STARTED TO SHUTTER AND SHAKE WHEN TAKING OFF FROM A STOP. I LITERALLY HAVE TO FLOOR IT TO GET IT TO QUIT. THIS SEEMS TO BE GETTING WORSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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