Ford Fiesta Complaints

3,175 consumer complaints on file.

#11503339January 24, 2023
POWER TRAIN
The contact owns a 2016 Ford Fiesta. The contact stated that while at a complete stop, the vehicle failed to properly accelerate upon depression of the accelerator pedal. There was no warning light illuminated. The contact had taken the vehicle to the dealer and had multiple unknown repairs performed under warranty; however, the failure persisted. The manufacturer had been notified of the failure. The vehicle was not repaired. The failure mileage was approximately 40,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502445January 18, 2023
POWER TRAIN, VEHICLE SPEED CONTROL
Vehicle will not go in reverse and will not accelerate
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501866January 15, 2023
POWER TRAIN
I purchased the vehicles from Duffy's Auto in Auburn Washington. After the first week of signing the paperwork I noticed a problem with the transmission that was significant. I brought it into the dealership and spoke to Tim Duffy owner of Duffy's Auto. He took it in and went for a test drive and said to me quote "your transmission is shot". "I hope you got the power train warranty on your loan". I replied yes it was strongly suggested by your sales representative. I paid $1,250 for this warranty. It was suggested by Tim Duffy that I continue to drive the vehicle until the check engine light comes on which triggered a response of why do we have to wait till it completely breaks down? He said it would make it easier on the dealership to get a transmission if he had the codes. My car continues to have issues when coming to a complete stop and starting again it's like a shake rattle and roll. At one time going up a hill and it slipped out of gear is all I can figure. I noticed on consumer complaints that this vehicle is infamous for transmission issues for this year and model. I now have a car that is worth virtually nothing with the transmission having issues and a dealership unwilling to fix it. I need help. I am a consumer who is a caregiver and needs a reliable transportation and I had high hopes for this vehicle to provide that. However after the first week of noticing the problem I have reported it to several individuals at Duffy's Auto in Auburn Washington. They are attempting to resolve some issues but I have a feeling come tomorrow when I turn the car in that nothing's going to be done and I need to know legally where I can start a process of obtaining a lawyer. Thank you for your time and listening to my concerns and complaint. I just want to car that runs good. If you need to reach me please call 253-340-9071. Sincerely, Brock Foltz
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500972January 10, 2023
ENGINE
1 year ago I spent over $1,000 fixing everything on this car, no one offered any info. about Recalls. At 21,000-23,000 miles only. I noticed some odd shuddering at low speeds. Like shaking, but only going slower. Then it did other things, seemed like maybe it was when parking or backing up. Car would switch to Neutral. On its own. Another: the car kept STARTING. I have a Remote Starter, I removed RS, still doing it. I'll find car running by itself. WITH NO KEY IN THE IGNITION. I have 2 year old battery from Costco, under warranty. Last week, coming home, car LOST all power, nearby, able to glide into garage. Spent days checking, terminals, fuses, everything. Battery SHOULD be 12.5 amps, it was 3.5 amps. So could NOT be jump-started. Had towed to Costco, then Midas. $1,100 later got ride to pick up, start car, dashboard now has orange wrench, said: "Transmission Malfunction! Service Now!" Sunday, Midas closed, no choice but drive home, 10 miles. Dad drove me, stopped to eat, when came out after 2 hours, THE CAR WAS RUNNING! In the parking lot, ALL BY ITSELF! THE KEY WASN'T IN THE IGNITION! Key was in my purse way inside restaurant. It was SCARY. Then Shifting was messed up, on small hill, kick back, forth, not enough power. Don't drive stick shifts/manuals, but each gear was struggling. Also shaking, thought would stall. When home, car WOULDN'T TURN OFF! Removed key, CAR KEPT RUNNING - NO KEY! Online, see Recalls, transmission lawsuits, everything. Own TWO FORD FIESTA SE's, NEVER sent anything about. In press, Ford lies, say owners told. Called 5 local Ford dealerships, ALL playing game of "What recall?" "What transmission issues?" I have to pay $300+ have error codes run, IF recall, maybe they'll pay, "Probably Extended Warranty." What Extended Warranty? 2015 Ford Fiesta SE w/ 50,000 miles. I'll say this: I'm 100% DISABLE I use car for SSA Ticket to Work program, delivering Amazon. I'm losing $150 every day. I can't go to store, get my mail, dr. appts., I'm trapped.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500985January 10, 2023
ENGINE
This goes with Incident 11500972 2015 Ford Fiesta SE purchased 2.8.18 Crest Ford in Center Line, MI Right away, began having issues. Taken in to Dealership 9.18.18. In 2019, I contacted them 3-4 times, asking when I could bring in for Recall on ignition, which was Warranty. On 3.9.20, took to Costco, engine had no power, wouldn't go above certain speeds, felt like it would stall. Said needed new battery, which I purchased. Seemed OK when picked up, lights on dash off. Immediately came back on with same problems. Next day, on 3.10.20 again contacted the Dealership, my complaint via email: "Repair Services: Put in a new battery, immediately brought up submarine, wrench, Check Transmission now on screen. Was told it's under Recall or an Extended Powertrain warranty. Also has 2 other official recalls on it would like fixed while it's there." In addition, I told them it would not go above certain speeds, so shifting is broken, feels like it will stall out. Invoice from Crest Ford: "Customer states the wrench light is on, he feels like the vehicle will not shift past 3rd gear as well, a new battery was put in and after that the vehicle started to have more issues" and "Corrected by Tech: [XXX] Warranty Installed AE8Z 7Z369 F：MODULE - TRANSMISSION CONT Qty: 1 Warranty Installed WPR：WARRANTY PART RETURN Qty: 1 Warranty trans warning message on, wrench light on, ids ck found fault po606, replaced and reprogrammed tcm per 14m02, relearned adaptive memories 3 and road tested ok at this time" These are all items Ford Fiesta RECALL, replaced, repaired. NOW BROKEN AGAIN. They Installed AE8Z 7Z369 F: MODULE - TRANSMISSION CONT, Installed WPR: WARRANTY PART RETURN The issues are SAME as now: "trans warning message on, wrench light on" These issues were already repaired, and again, after a new battery was installed, needs expensive parts, dx, I don't have car to drive as it won't go above certain speed! Local Ford pretending/lying saying there's NO RECALL INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATIO
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11501018January 10, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, AIR BAGS, ELECTRICAL SYSTEM
This goes with Incidents 11500972 & 11500985 2015 Ford Fiesta SE purchased 2.8.18 Crest Ford in Center Line, MI From my other reports, car has had all kinds of issues. This is 3/5 and these are all ACCIDENTS. In early 2019, I was coming home from a medical appointment in the morning. I was the 4th car, sitting at the busy intersection of 9 Mile and Kelly, which was ON 9 Mile, going West. The light was red. I had my seat belt on, like always, my foot on the brake, looking straight ahead at the light. Suddenly, the car shook, like as if a semi was going by, but no one was moving. And even tho my foot was squarely on the brake, the car took off, like someone had pressed the accelerator peddle! Quickly I pressed as hard as I could down further on the brake, but it didn't matter. The car kind of jumped, then took off, again, like someone was had stomped on the accelerator. I was in the right-most lane, I slammed into the Sedan in front of me, which shoved his car off the road, up the edge, and onto the sidewalk, so I was almost sideways. I was horrified. My air bags did not deploy. The man driving and a 2nd man got out, they were furious, screaming what was wrong with me? I didn't know how to explain that the car took off on its own, while my foot was on the brake! He was yelling and screaming, luckily his air bags didn't do off either. This dented his bumper, but he didn't have insurance, didn't want to get the police involved or make a report, which was fine with me. Since, I have been very cautious stopped at lights, always expecting this to happen again, and it has! Not as dramatically, but sitting stopped, foot on brake, no rhyme or reason, car suddenly jumps, accelerates. I thought I must be going crazy, I've never heard of a car doing this. Well reading the reports of the Ford Fiesta problems, I see other cars doing this too. I won't take it across like a bridge, imagine it accelerating over the side into the Great Lakes. Very dangerous.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501025January 10, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
Goes with Incidents: 11501018, 11500972 & 11500985 I am 100% Disabled, but work occassionally via SSA Ticket to Work program, for Amazon, using Ford Fiesta to deliver packages. 2.1.22 I bought 4 new tires from Costco. 2.3.22 I was delivering in a rural area, about 3:30PM. It had snowed. I had delivered to a farm, drove back to main road, but on the way, stopped to look at and take photo from car of some cute horses wearing coats. No one around, road pretty flat. As I went to move forward, this is really bad, the road went UP and it was angled, the car again, took off, as in my other report. Luckily I had my seatbelt on. I believe I had just shifted to Drive, foot still on brake, and this car was like I had stomped down on the accelerator. Also luckily, I was not facing those horses! I couldn't believe it, car went flying UP this road, brakes not working, I could steer, it was taking me right towards a BUSY ROAD. My heart was pounding, going UP this angled road, should have stopped the momentum, it did not. I turned the steering wheel, hard, to the right. Somehow as the tracks in the snow showed, the car did go to the right, but it kept going, across the road I was on, to the left side, into a ditch and a bale of hay! This was about 1 house from that main, busy road. With new tires. 1st a FedEx driver saw what happened, asked about the tracks going to one side then the other. He tried to pull me out, but couldn't. Then a nice farmer and his gf stopped, he had a large 4-wheel drive, after an hour, even with shovels, we couldn't get out, he went back home, brought a 2nd truck, some ropes, they slowly dragged me out, away from hay stacks. They also noticed my basic S-curve, I couldn't stop, so I drove into the hay! This Ford did what it did before, took off with no pressure on the accelerator. It was stopped. I certainly didn't stomp down, I was braking and steering. I was stuck in freezing cold for 2+ hours. Then spent $325 on new brakes, rotors.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11501042January 10, 2023
ELECTRICAL SYSTEM, ENGINE, SERVICE BRAKES
Goes with Incidents: 11501018, 11501025, 11500972 & 11500985 I am 100% Disabled, but work occasionally via SSA Ticket to Work program, for Amazon, using Ford Fiesta to deliver packages. 9.11.22 at 4:30AM delivering package to [XXX], on North side of road. As I backed out of driveway, now facing East, and busy road, Hiller Rd. I had only just gotten in, NO seatbelt on backing up. Switched from Reverse to Drive, foot still on brake, car took off, as if I'd stomped on accelerator, but my foot was on brake still. Hitting brakes, I flew almost to Hiller Rd., brakes not working, car speeding, steering worked. Tried to slow down, was on South side of road, on people's lawns. Going so fast, I went into ditch, then came up out of ditch! Narrowly avoided mailboxes. Last house before Hiller Rd. on my right, tried to slow down in large lot next door, didn't work. They have huge boulders along edge of grass, I not only slammed into a boulder, but they had chopped down trees too, laid them down along edge of grass with boulders. Car went UP, against gravity, ONTO one of these trees, before hitting the boulder. If you can imagine, from hood to bumper, and further out each end, I was UP, on top of a tree, the bumpers dug into it, so the 4 tires were loose on each side, front hit boulder. Hadn't put on seatbelt yet, my head slammed into steering wheel, airbags didn't deploy again, $400 cell phone screen split, cracked. I hit my head so hard, it knocked me out, I'm not sure how long, seconds to minutes. Came to, was on tree, tried to somehow dig car out, with flashlight and crowbar. Ended up calling Amazon emergency, it was Sunday, too early, not there. Called Geico, then 3 other tow co.'s, after 2 hours Lakeside Towing came by, had to use winch and flatbed, had to chop up tree was on, pull back from boulder. Was stuck there for hours. Phone screen shattered, had to be replaced, pay $125 for a tow, hit head, bumpers, scratched, all b/c this Ford Fiesta. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11501099January 10, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR, POWER TRAIN
The contact owns a 2012 Ford Fiesta. The contact stated that the vehicle failed to start with several unknown warning lights illuminated. The vehicle was taken to the local dealer to be diagnosed. The contact was informed that the transmission module and battery needed to be replaced. The vehicle was repaired; however, the failure persisted. While driving, the vehicle continued to jerk and there was smoke coming through the vents. The check engine warning light was illuminated. Additionally, there was an abnormal booming sound detected. The contact had to depress the accelerator pedal continually for the vehicle to respond as needed. The vehicle was taken to an independent mechanic to be diagnosed, and the contact was informed that the catalytic converter needed to be replaced. The manufacturer was contacted but provided no additional assistance. The failure mileage was approximately 28,100. The consumer stated parts alone were $872 of which he doesn't have due to his disability.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500706January 8, 2023
POWER TRAIN
No incident yet but can smell burnt clutch only 58,000 miles it's the dual clutch for DP6 transmission I think is the name of the transmission , if clutch fails while going up hill and hits the vehicle behind you because all of a sudden your car is not moving . Not related to 2011 Ford Fiesta , but girlfriends 2014 Ford Focus with around 58,000 miles on it ,mileage is close to my miles , transmission has problems transmission and engine light came on , code said actuator A is bad , but from what I've read on the internet that when transmission and engine light both come on it says bad transmission control module . Her car is 2014 Ford focus , going to call dealer tomorrow, her extended warranty expired in August of last year . I have also read that Ford has extended warranty on TCM to 10 years . We are not wanting to take it there an have them tell us transmission needs replaced . I've owned Ford's all my life never seen so many transmission problems with a vehicle as Ford has with this dual clutch transmission. I used to be a mechanic all my life , I rebuilt transmissions for 14 years never seen any ford problems like these transmissions are having . If we are told her transmission is bad that will be the last Ford's I'll ever own , transmission replacement is 7000 to 8000 dollars to replace when Ford knows this transmission has problems , not really fair an owner has to spend that kind of money on something that Ford knows is bad from the year 2011 to 2018. Thank you for your time
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500502January 6, 2023
POWER TRAIN
The contact owns a 2014 Ford Fiesta. The contact stated while driving approximately 35 MPH, she started to hear an abnormal sound coming from the vehicle. The contact stated no warning light was illuminated. The contact was able to continue driving to her residence. The contact took the vehicle to an independent mechanic and was informed that the transmission and a clutch needed to be replaced. The vehicle was not repaired. The contact called a local dealer and made them aware of the failure. The contact stated that the clutch was replaced three years prior by the local dealer. The manufacturer had been informed of the failure. The failure mileage was approximately 70,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499875January 3, 2023
ENGINE
2014 Ford Fiesta ST engine failure due to known issue with engine block design. I had an extended warranty on the vehicle that was purchased with the vehicle from Key Chevrolet in Middletown. After experiencing a piston flutter, I took the vehicle to them under the warranty for repair, however, they could not locate the problem and recommended that I visit a Ford dealer. (9/2/22) Prior to the failure I attempted to have a recall repair performed with multiple ford dealerships throughout the state (Tasca, Monaco, Gengras, Dowling) and was told that they cannot currently get the parts to perform the repair. (Sep 2022) I contacted a recall rep after the failure and I was told it would be 4-6 weeks before a dealer could even look at it and that I could have a private mechanic (I chose to take it to Firestone in Middletown) repair and apply for reimbursement through the recall. I chose that route, however, after $1500 in work, Firestone said that the head was warped too badly & the piston walls were pitted and the engine couldn't be repaired, it needed to be replaced. After contacting both a rep at the Ford Recall center & the service department at Monaco Ford - I was told that towing the vehicle in a mid-repair state to the dealership was acceptable. Firestone did ask if they needed to put the engine back together, and I specifically called and asked, now this is the reason they are denying the claim. Ford has issued recalls for this issue, but refuses to correct the issue with my vehicle because it arrived in a mid-repair state - please see attached emails with executive customer service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499946January 3, 2023
VEHICLE SPEED CONTROL, POWER TRAIN, UNKNOWN OR OTHER
My 2011 Ford Fiesta shudders, has sudden or Delayed Acceleration,delays in downshift, difficulty stopping/braking,it hesitates when changing gears.also has harsh engagement.I purchased from a private owner in 2021. I have contacted Ford Motor Company Headquarters. I have taken it to my local Ford Dealership,told them what it does, they would not drive it so they could see what it does and how dangerous it can be at times. All they said was "oh it's the TCM and we got them back ordered for 6 mths" But if I want to pay for and order the part and just leave my car setting at the Ford Dealership until the part comes in I can do that. Then pay God only knows how much for them to put the part on. This is the only vehicle I have right now. I told them that. They said "oh we can't give ya no loaner car for that long. And the longer you drive it like that the more it's gonna tear up other parts of your car. And The Ford Motor Company said Oh you missed the deadline for the buy back program or any compensation for your carI Ford has failed to meet the standards required by The Federal Motor Safety Commission and yhey refuse to acknowledge me or help me in any way. All the other 2011 Ford Fiesta cars with the Dual Shift Clutch Transmission were fixed or bought back or the owners were compensated. I am in the same unsafe predicament as those consumers were. I'm not asking for a brand new vehicle Or thousands of dollars. I just want my car fixed and something to drive to work and to the grocery store while they fix it. Or another car of equal value to what my car is supposed to be. Thank you in advance for anything you can help me with.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500010January 3, 2023
ELECTRICAL SYSTEM
The contact owns a 2012 Ford Fiesta. The contact stated while driving 70 MPH at night, the low-beam headlights stopped working. There was no warning light illuminated. The contact stated that he engaged in the high-beam headlights and continued driving. The contact, who is an electrician, diagnosed that the relay that controlled the low-beam headlights was corroded in the battery junction box. The dealer was notified of the failure and informed the contact that he had to pay out of pocket for the repair. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 19B22. The manufacturer was not notified of the failure. The failure mileage was approximately 160,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499560December 30, 2022
UNKNOWN OR OTHER
In September 2022 we are visiting my son it’s his first year off to college.. We were pulling out of the parking lot of my sons dorm. We turned the car on and started to drive, all of sudden the car stopped moving it would not move forward or backwards..It was the transmission, we have order the parts but they have been on back order. It’s Dec. 30 we have been without a car and parts. Almost 4 months we have been dealing with this..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11499218December 28, 2022
LATCHES/LOCKS/LINKAGES
The contact owns a 2016 Ford Fiesta. The contact stated while opening the passenger’s side front door, she felt excessive play in the door handle. While attempting to close the door, the door failed to latch securely. The contact was able to secure the door using bungie cords. The contact drove the vehicle to a dealer where it was diagnosed that the latching mechanism was defective. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The contact researched online and related the failure to NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). The failure mileage was approximately 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497766December 16, 2022
ENGINE
Catastrophic Engine Failure due to the manufacturer's recommendation and use of conventional motor oils in the form of Synthetic Blend Motor Oil or Super Premium Motor Oil, a specification WSS-M2C945-B1 , from the 2019 Ford Fiesta Owner Manual. It leaves the driver and occupants stranded in the middle of the road with an inoperable vehicle. Being a small 4 cylinder engine the engine is high revving and produces sludge. Whereas if the manufacturer recommended Full Synthetic oil as the car parts store do as part of the oils usable for that specific model. There would have been no engine failure as occurred with my vehicle on 11/22/2022. No sludge would form in the engine. Because synthetic oil is proven not produce any sludge in an engine. I believe a recall should result in the manufacturer recommending full synthetic in the owner manual and engine oil be replaced by dealer service to full synthetic as well as engine work be done due to damage from conventional oil.
Crash:
No
Fire:
No
Injuries:
4
Deaths:
0
#11497274December 13, 2022
SUSPENSION, ENGINE
New vehicle was sold with 2 manufacturing defects: 1) Defective front left shock absorber with made steering unstable. 2) Leaking value cover gasket with created a fire risk. 3) Both defects where confirmed by a dealer. 4) Vehicle has not been inspected by manufacturer, police, insurance representative or others. 5) No warning lamps, messages or other symptoms of problem were presented prior to first dealer inspection. 6) The dealer who discovered the 2 manufacturing defects within the 3 year warranty period, held the vehicle over the weekend and claimed to have fixed both. However the next time I took it to a service center I was told the value cover gasket was leaking. 7) I eventually returned to the original dealer who sold me the vehicle and they confirmed that the value cover gasket was leaking and apparently was not repaired under warranty as expected. 8) The original dealer repaired the value cover gasket off-premise in local parking lot and over charge me based on previous warranty price.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496491December 7, 2022
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
On Sunday December 4th 2022 my car battery died. I called aaa and they sent out a tow company to jump the battery. I noticed for about a month the car made a "ticking" noise. The noise would sound like a "sighing" when parking the vehicle. The passenger side door latch is broken and will no longer lock my door. My minor daughter used to sit up there but now because the door flys open she can no longer sit there. This is a serious safety hazard and needs to be recalled on Ford Fiesta 2016 as well.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11496090December 5, 2022
POWER TRAIN
The contact called on behalf of her son who owns a 2019 Ford Fiesta. The contact stated her son informed her that while driving at various speeds, the transmission was shifting hard. There were no warning lights illuminated. Additionally, the contact stated that while her son attempted to drive from a complete stop, the accelerator pedal was depressed but the vehicle failed to respond. The vehicle was towed to the dealer where it was diagnosed that the half shaft was fractured and needed to be replaced. The half shaft was replaced. Additionally, the contact stated that the rear windshield wipers activated erroneously while attempting to use the front windshield wipers. The vehicle was not repaired. The manufacturer was notified of the failure but provided no assistance. The failure mileage was approximately 33,000. The contact stated that the vehicle continues to have issues and also has since the purchase. Still no assistance from Ford.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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