Ford Fiesta Complaints

3,175 consumer complaints on file.

#11523328May 22, 2023
POWER TRAIN
The contact owns a 2012 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the "Transmission Malfunction, Service Now" message was displayed. The vehicle was taken to a local dealer, where it was diagnosed that the transmission control module (TCM) needed to be replaced; however, the part for the repair was on backorder. The vehicle was repaired; however, the contact then stated that while driving at an undisclosed speed, a loud abnormal sound was heard. The vehicle was taken back to the dealer, where it was diagnosed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 101,347.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521434May 10, 2023
POWER TRAIN:CLUTCH ASSEMBLY, POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
The contact owns a 2014 Ford Fiesta. The contact stated while driving 30-35 MPH, the vehicle decelerated, then accelerated unintendedly. The contact released the accelerator pedal and continued driving. The contact also stated that the vehicle jerked and was not operating as needed. The vehicle was taken to an independent mechanic, where it was diagnosed that the transmission element A was stuck. The vehicle was repaired; however, the failure reoccurred while driving. The vehicle was taken to the dealer, where it was diagnosed that the TCM had failed and needed to be replaced. The dealer then diagnosed that the transmission clutch assembly, the transmission lever, and bearings needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The contact stated that she had previously filed a complaint regarding a similar failure. The failure mileage was approximately 55,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521236May 9, 2023
AIR BAGS
Airbag indicator light on. Took to repair and can’t fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520915May 8, 2023
POWER TRAIN
The battery in the car died which caused the TCM to fail requiring a new replacement. My car was built in May of 2016 which leaves it outside the recall date per this article which forced me to cover all the costs: Customer Satisfaction Program 14M02 https://static.nhtsa.gov/odi/tsbs/2022/MC-10226944-0001.pdf Although my car is outside of this window, it failed due to the same DPS6 automatic transmission TCM listed in this recall and I would want to see my car's model year added to this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520069May 2, 2023
ENGINE, POWER TRAIN, VEHICLE SPEED CONTROL
The contact owns a 2016 Ford Fiesta. The contact stated that the transmission was not working as designed. While driving at various speeds, the vehicle accelerated abruptly. While changing gears at low speed, the vehicle was shaking and shuddering. While driving approximately 30 MPH, the RPM raised up to 3,000 RPM. While attempting to accelerate from a stop, the vehicle failed to move. Additionally, while depressing the brake pedal, the vehicle accelerated. The check engine warning light was illuminated. The contact called the local dealer, but the vehicle was not diagnosed or repaired. The vehicle was previously taken to the local dealer where it was diagnosed that a vapor valve replacement was needed. The vehicle was repaired but the failure persisted. The manufacturer was contacted and referred the contact to the NHTSA Hotline. The failure mileage was approximately 112,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519796May 1, 2023
ELECTRICAL SYSTEM:IGNITION
The contact owns a 2016 Ford Fiesta. The contact stated that the ignition switched failed to respond after the key was placed in the ignition. The contact stated no warning light was illuminated. The contact had not taken the vehicle to a local dealer, where it was diagnosed and determined that the key needed to be replaced and a new key was cut. The vehicle had been repaired; however, the failure reoccurred. The manufacturer had been informed of the failure. The failure mileage was approximately 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519706April 30, 2023
STRUCTURE:BODY, LATCHES/LOCKS/LINKAGES:HOOD:LATCH
Its the third time i find the hud of my car open! I was driving in the city and the speed was under 25 mph when i found out , im just concerned if im driving in a highway and that happens!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519414April 28, 2023
POWER TRAIN
The contact owns a 2017 Ford Fiesta. The contact stated while driving 65 MPH, the vehicle lost motive power. Additionally, the vehicle made abnormal growling sounds as the transmission was shifting hard and was slipping between gears. There was no warning light illuminated. The contact also stated that the transmission had slipped while at a complete stop, causing the vehicle to lunge forward. The contact stated that the failure occurred intermittently. The vehicle was taken to an independent mechanic, where it was test-driven and diagnosed with transmission failure. The mechanic diagnosed that the transmission needed to be replaced. The dealer was notified of the failure and informed the contact that he would be charged a repair fee. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they would not assist as an unknown class-action lawsuit related to the failure had not reached a settlement. The failure mileage was approximately 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519108April 26, 2023
ENGINE, POWER TRAIN
The contact owns a 2019 Ford Fiesta. The contact stated while at a complete stop at the traffic light, the vehicle inadvertently lunged forward and crashed into the rear of another occupied vehicle. There was no warning light illuminated. The air bags did not deploy. There were no injuries sustained. A police report was filed. The contact was able to continue driving. An unknown dealer was notified of the failure. The vehicle was not diagnosed nor repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11518431April 22, 2023
POWER TRAIN
TCM has now faulted twice on my Ford Fiesta. My Fiesta was built 7/9/2015. My TCM was replaced under standard power train warranty in 10/2019 at 47,000 miles. 02/2023 my TCM has faulted again at 68,500 miles and needs to be replaced. Ford extended its warranty on TCMs for their Fiesta models to 10 years 150,000 miles for fiestas built between 11/3/2009 and 6/30/2015. My car is out of the extended warranty build date parameters by 9 days, however now already needing 2 TCM replacements it is apparent my car does have defects and should be covered.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517350April 17, 2023
UNKNOWN OR OTHER, ELECTRICAL SYSTEM
Intermittent door lock recycling
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517501April 17, 2023
POWER TRAIN
The contact owns a 2012 Ford Fiesta. The contact stated while driving 15 MPH and attempting to shift gears, the vehicle failed to respond. The vehicle was taken to an independent mechanic and the mechanic replaced the clutch, but the failure continued. The vehicle was not diagnosed. The manufacturer was contacted, and the manufacturer stated that the vehicle was not under recall. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 108,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516982April 14, 2023
POWER TRAIN
I only had 77k miles on my fiesta and always well maintained. The transmission system had an internal transmission failure and I was told it would cost $8600 to fix so I had to get a new car. 77k is very low for transmission issues. I called ford and they said only one part within the transmission was recalled so they couldn’t do anything about it. It’s very disheartening that 2011 was a year that didn’t have an extended transmission warranty but other years were. Since I couldn’t pay for the repair, I used it as an only $500 trade in for a new car instead of the Kelly blue book value. There were no problems before. I was driving to work and I heard a knocking sound so drove it to ford to be looked at.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516949April 13, 2023
AIR BAGS
The contact owned a 2019 Ford Fiesta. The contact stated that while driving at approximately 55 MPH, a deer simultaneously jumped in front of the vehicle. As a result, the vehicle crashed into the deer. The front driver’s side air bag deployed; however, the front dash air bag failed to deploy. The contact’s wrist, neck, and shoulder were sore. No medical attention was required. A police report was filed. The vehicle was towed to a tow yard and deemed a total loss by the insurance company. The dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 40,800.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11516768April 12, 2023
STRUCTURE
The contact owns a 2016 Ford Fiesta. The contact stated that while driving at an undisclosed speed, the front windshield and the windows became foggy, causing poor visibility of the roadway. The contact opened the rear liftgate door and noticed that the spare tire well was filled with water. The vehicle was taken to the dealer, where it was determined that water was leaking into the rear of the vehicle from the rear liftgate door. The vehicle was not repaired and remained at the dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516332April 10, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
The contact's daughter owns a 2013 Ford Fiesta. The contact stated that while her daughter was attempting to reverse out of a parking spot, the vehicle failed to respond with the engine revving. There was no warning light illuminated. The contact stated that her daughter turned off and restarted the vehicle several times; however, the failure persisted. The contact's daughter shifted into drive(D) and the vehicle responded. The vehicle was towed to the local dealer, where it was diagnosed that the TCM needed to be replaced and that the failure was related to an unknown extended warranty program that had expired. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 100,000. The VIN was not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515277April 3, 2023
POWER TRAIN
It seems the clutch is bypassing when stopped at a stoplight or sign. You can pull out but you have to let the clutch pedal all the way up and then push it in again. If you set too long it will try to inch forward. The car only had 46,000 miles when it started. I have talked to other people and obviously Ford has a problem and doesn’t want to fix it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515080April 3, 2023
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
My vehicle was serviced by elk grove ford service dept. only 250 miles ago and the vehicle is back in for more service. time before did the same thing said the problem was this and when they repaired they called and said this is now wrong, I keep asking why no answer. Now the vehicle had to be taken in and I believe because I have put in complaints before that they are f with me and messing with me I told them elk grove ford [XXX] that the engine light came on and the wrench light on the engine came on, they called me and told me around march 30th that it needed this and that, they came back now and said the power train control module is needed and they cant find any part for it I found a part the advisor said the parts person looked half a day I don't believe them as see that the pcm can maybe reset they have not said to me if they tried resetting the pcm and I would like the part number. I feel I am being set up for more charges as if they would have check the wrench lamp I would not have two charges, they keep repairing items that I believe did not need to be replacement as the plugs were working find. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514867March 31, 2023
FUEL/PROPULSION SYSTEM
Lost all power to vehicle at freeway speed. Ford dealer indicated fuel pump failure. My vehicle missed existing recall (14S30) for this exact issue by 11 days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513554March 24, 2023
ELECTRICAL SYSTEM
The contact's son owns a 2017 Ford Fiesta. The contact stated that the alarm occasionally activated independently. Additionally, the hood latch warning light was illuminated. The contact stated that the battery terminals had to be removed to deactivate the alarm. The vehicle was taken to the dealer but was not diagnosed. The manufacturer was made aware of the failure and referred the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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