Ford Fiesta Complaints

3,175 consumer complaints on file.

#11512849March 20, 2023
ENGINE
I was involved in a MINOR motor vehicle accident. 9/21/2022 during the accident my 2017 ford fiesta suffered considerable damage(which I was ticketed for, they said wreckless driving.. I wasn't speeding and I have police reports to back this up). The car did its job and no one was substantially hurt. When I got a chance to look at the car further I noticed the passenger side motor mount(plate not the entire mount) exploded during the crash and allowed the engine to be pushed back. On that side. After retrieving the pieces that remained, there was a clear issue with the part previously mentioned. There is obvious gas porosity in the cast aluminum part. The car has since been brought back to running and driving condition. My over all concern is people potentially being charged criminally over what could be a manufacturing flaw. If the mount plate had held the damage my car received would have been considerably less. I'd like to also note I stopped at my local ford service center to inquire about this aswell. And he recommended I get in contact with ford(manufacturing) I tried by phone and that's almost impossible. I've attached photos for reference
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#11511462March 12, 2023
POWER TRAIN
I bought a Ford Fiesta in 2013 at Ford Parkway, Winston Salem. I received a letter from Ford to recall this car due to the transmission being defective stating that I can either file a lawsuit or bring the car to Ford to replace the transmission. Ford said they would replace the transmission. After that, I noticed that the noise was a bit less than before and my wife started using the car but not daily because she has been working from home, which resulted in having less than 56K mileage. Recently, I noticed that the car was not running smoothly, and a loud noise started to come every time I drive the car. I went to Ford Parkway, they said the entire transmission needs to be replaced, I told them that they should have done so when they said they did back to 2017. However, the service department informed me that they only replaced the outer shaft and the clutches back then, even though this was a known manufacturer defect issue and Ford stopped making this model because of that. Now, because of not driving this car daily for long miles like most people do, the transmission problem popped up later than expected and after my warranty period has expired which I wouldn't have benefit from it anyway because of the coverage that was for the transmission software only. I talked with the service director at Ford parkway, and explained to him that the warranty period should have nothing to do with the defect issue because lots of people who were lucky enough discovered this fatal issue early enough to get reimbursed and settled from Ford without waiting all that long as in my case because of not driving the car daily. I also talked to Ford customer service and asked to speak with a regional manager, they refused and said that they opened a case for me but they could not let me talk with the regional manager because he couldn't do anything. I have the call Ref number. Please advise on how this fatal issue can be settled as it threats our safety every time we drive the car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511008March 9, 2023
POWER TRAIN
The contact owns a 2013 Ford Fiesta. The contact stated while driving 20 MPH, the vehicle failed to accelerate properly. The contact stated that there was no warning light illuminated. The vehicle was taken to an independent mechanic and the mechanic stated that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and the manufacturer stated that there was no recall for the failure and referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509921March 2, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:CLUTCHES/BANDS:ACTUATORS/SOLENOIDS
The contact owns a 2013 Ford Fiesta. The contact stated while driving from a complete stop, the vehicle hesitated to respond and was jerking significantly. The contact stated that the failure also occurred while driving at various speeds. There was no warning light illuminated. The vehicle was taken to dealer several times. The dealer replaced the transmission clutch under warranty. The contact stated that the failure reoccurred 6 years later. The vehicle was taken back to the local dealer, where it was diagnosed that the transmission clutch needed to be replaced; however, the dealer informed the contact that the vehicle could not be repaired under warranty. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11509045February 25, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
I spent $2400 on this car to have the dual clutch is replaced in the transmission it was supposed to be under warranty. The dealership charged me for it. The transmission on this car gets stuck causes it to go in reverse and blocks it heats up and is undrivable. It has been parked on the side of my house for one year now I have been in a rental car which Ford told me to get and they would refund me back up to $45 a day. I am out $8000 in rental fees. They claim that the transmission control module is recalled for this car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508728February 23, 2023
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:HORN
Horn stopped working
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508461February 22, 2023
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2016 ford fiesta se has had a transmission/clutch problem. It is doing everything that the recall says it's suppose to cover and Ford is not willing to honor and fix it. It's jerking, shaking, and not accelerating properly.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508234February 20, 2023
UNKNOWN OR OTHER
Incident= on February 15, 2023 While vehicle is in drive, upon stopping going up a slight hill, the vehicle started rolling backwards.I did not do anything except slow down/stop. It failed to engage in any gear after it started sliding back, including reverse to try to get me out of traffic ( the gear shifter was just sliding without resistance) except park for almost 15 minutes. My mother and my dog were in the car with me at this time. We were also in the left lane of traffic/ during moderate traffic. The car is an automatic. The vehicle finally engaged in low gear and I was able to drive 10mph to get home. Mechanic, the next morning, stated that my transmission is slipping/not engaging properly. He also advised against driving. And, gave me a really long list of diagnostic codes pertaining to my transmission. My check engine light is also on, now. My check engine light has been going on and off for a few weeks because my catalytic converter is starting to go out, but was off until this incident. I do have the list of diagnostic codes from the mechanic. My vehicle is not driveable because I can't guarantee that it will get me from point A to point B without slipping out of gear again and putting my life and other drivers on the road in harm's way.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507335February 15, 2023
POWER TRAIN
loss of power transmission shudder 100,500 miles now started as a small issue at about 94,000 but not constantly, its bad now
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507363February 15, 2023
ELECTRICAL SYSTEM, POWER TRAIN
My 2014 Ford Fiesta started to "Smoke". There was a smoldering Electrical short emitting smoke from fusebox. The car would not Start after this incident. I have a letter from Ford indicating the Fusebox had a recall on this Issue due to a corrosion defect. I took it to local Ford dealer who Confirmed recall/defect
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11507217February 14, 2023
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
The contact's son owns a 2014 Ford Fiesta. The contact stated that the vehicle had experienced an engine cooling system failure and was repaired. The contact later became aware that the VIN was included in NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) that he related to the failure. The contact stated while his son was was at a complete stop at the traffic light, the vehicle stalled. The vehicle was able to restart with a 15 seconds delay. Upon making a right turn, the failure reoccurred. The contact's son was able to restart the vehicle; however, the failure persisted upon making a left turn. The vehicle restarted with a 30 seconds delay. The contact's son was able to continue driving. However, the failure reoccurred the next day while coming to a complete stop. The check engine warning light illuminated. The vehicle failed to restart after several attempts. The vehicle was towed to an independent mechanic, where it was diagnosed that fuel rail and fuel pump needed to be replaced. The vehicle was not repaired. The vehicle was able to restart and was towed to the contact's residence. The contact related the failure to NHTSA Campaign Number: 15V005000 (Fuel System, Gasoline) and NHTSA Campaign Number: 14V402000 (Fuel System, Gasoline); however, the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline. The failure mileage was approximately 36,999.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506337February 9, 2023
AIR BAGS
I was involved in a double roll over crash and the airbags did not deploy.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11506531February 9, 2023
ENGINE, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2012 ford fiesta check engine light on codes reading o2 sensors, catalytic intake, misfires, fuel injection, etc. I have had my fiesta at 3 mechanics all very known for there reliability all diagnosing it different issue recommending me to go to dealership which I was turned away because the recalls for the vehicle isn’t an issue for any of the possible diagnostics. Single mother of 3 now no vehicle, no money and no way of providing without transportation. Less than 150,000 Miles owned less than two years and the amount of money put into the vehicle ford should be ashamed. Shuddering and accelerating issue was told clutch and transmission issue but no help or actual known diagnosis since ford won’t diagnose the suspected diagnosis from any of the mechanics I have taken the vehicle to and they can’t for sure diagnose it until ford confirms the diagnosis since this is a known issue. They also sent me two recalls but refused to fix the recalls because I wasn’t 100% sure my vehicle needed the repair and threatened to charge me 150 diagnostic charge for the recall after I already poured my heart out to them about the issue I can’t seem to even get repaired due to there lack of care care as a manufacturer
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505968February 7, 2023
POWER TRAIN
MY 2014 FORD FIESTA HAS A MANUEL CLUTCH THAT HAS MALFUNCTIONED SINCE I PURCHASED THE CAR NEW IN SEPTEMBER, 2013. THE PROBLEM BEGAN WHEN THERE WAS APPROXIMATELY 20,000 MILES ON THE VEHICLE. THE CAR WOULD SOMETIMES STALL OUT AND OTHER TIMES IT WOULD NOT PROPERLY GO INTO GEAR. I WOULD HAVE TO SHUT DOWN THE ENGINE TO GET IT INTO GEAR. I CALLED THE FORD DEALERSHIP AND THEY INFORMED ME TO BRING THE VEHICLE INTO THE DEALERSHIP. THEY SAID THEY FOUND NOTHING WRONG. THE CLUTCH HAS CONTINUED TO MALFUNCTION OCCASIONALLY UP UNTIL THE LAST 6 MONTHS. NOW IT HAS BECOME DANGEROUS. THE CAR WILL NOT GO INTO GEAR PROPERLY MOST OF THE TIME. WHILE RUNNING, THE CLUTCH WILL KEEP PULLING EVEN THOUGH IT IS PUSHED ALL THE WAY DOWN TO THE FLOOR OF THE CAR. I WAS IN A LINE OF TRAFFIC AND ALMOST HIT THE VEHICLE IN FRONT OF ME BECAUSE IT KEPT PULLING. I HAD TO SHUT THE CAR OFF AND RESTART IT TO STOP THE PULLING. THERE ARE NO WARNINGS OF ANY KIND PRIOR TO THE FAILURE OR DURING THE FAILURE. THIS IS PUTTING MY LIFE AND OTHERS AT RISK. I ONLY HAVE 94,000 MILES ON IT AND IT IS TOO DANGEROUS TO CONTINUE TO DRIVE. THERE SHOULD HAVE BEEN A RECALL ON THIS PROBLEM BY FORD. IT IS AVAILABLE FOR INSPECTION. I HAVE NOT HAD IT REPAIRED AS OF NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505986February 7, 2023
POWER TRAIN:AUTOMATIC TRANSMISSION
2015 FORD FIESTA. CONSUMER WRITES IN REGARD TO DEFECTIVE TRANSMISSION. THE CONSUMER STATED THERE IS A RECALL ON THE TRANSMISSION, THREE MONTHS WAITING PERIOD TO RECEIVE THE TRANSMISSION AND ADDITIONAL CHARGES .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505246February 2, 2023
POWER TRAIN
The contact owns a 2011 Ford Fiesta. The contact stated while attempting to shift the vehicle into reverse, the vehicle failed to respond. The check engine and an unknown warning light illuminated. The vehicle was towed to the dealer and the contact was informed that the transmission module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, and a case was filed. The failure mileage was 111,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504994February 1, 2023
POWER TRAIN
The contact owns a 2015 Ford Fiesta. The contact stated while driving at various speeds, the transmission slipped from drive(D) to neutral(N) and the vehicle shuddered significantly. There was no warning light illuminated. The contact veered to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed. The contact stated that the failure had been reoccurring while driving and would persist at times while turning off and restarting the vehicle. The vehicle was taken to the dealer who informed the contact that the gear shifter failed, and the failure was related to an unknown Ford Campaign Number that had expired. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503786January 26, 2023
LATCHES/LOCKS/LINKAGES:DOORS:LATCH, SERVICE BRAKES, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
The contact owns a 2012 Ford Fiesta. The contact stated while attempting to close the doors, the four doors failed to latch properly. The contact stated that the vehicle was taken to be repaired; however, while driving off the lot, the contact became aware that the radio was inoperable, and the brake pedal was firm and difficult to depress. The vehicle was not taken back to the dealer. The manufacturer had not been informed of the failure. The failure mileage was approximately 127,000. The VIN was unavailable.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503610January 25, 2023
SEATS, VEHICLE SPEED CONTROL, SERVICE BRAKES
This car very bad no body can't buy
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11503628January 25, 2023
VEHICLE SPEED CONTROL
I am writing to request Autofair Ford of Haverhill immediately repurchase the 2014 Ford Fiesta Titanium I purchased from them in 2019. I am requesting to be refunded the full purchase price plus all additional costs for registration, warranties and expenses associated with the 2014 Ford Fiesta Titanium that was sold to me. This vehicle, has since August 2022, been at Jannell Ford in Hanover Massachusetts, with a transmission defect that is unable to be repaired. As you will see from the enclosed documentation Ford apparently knew the transmission was defective and prone to serious safety concerns when they sold the cars originally and resold them through their dealerships. Additionally, Ford has allegedly (per news articles in the Detroit Free Press) instructed its dealerships to stall and delay resolving issues with the customers who purchased Fiestas and Focuses. My experience with Jannell Ford of Hanover and Autofair Ford of Haverhill can only be categorized as a concerted effort to delay and stall, by the dealerships not returning phone calls, not doing what they said they would, not providing information when asked repeatedly and most especially by not informing me that no repair would fix a known and documented defective transmission that came with the car. Since my Fiesta is a resale in 2019 and there have been tens of thousands of complaints made to the Ford Corporation regarding the unsafe and mal-functioning transmissions, Autofair Ford of Haverhill, I believe, had an obligation not to have sold me a car that has been so thoroughly documented to be defective and a safety hazard to car occupants and other drivers on the road. I originally bought the car from Autofair Ford of Haverhill because of the reviews from customers. I am requesting your assistance in resolving this matter as soon as possible.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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