Ford Fiesta Complaints

3,175 consumer complaints on file.

#10726324June 20, 2015
UNKNOWN OR OTHER
THE RIGHT PASSENGER REAR DOOR WILL NOT LOCK. IF YOU SLAM THE DOOR, IT WILL NOT LATCH SHUT. IT ACTUALLY BOUNCES BACK OPEN. THE DOOR CANNOT BE CLOSED, LEAVING THE INTERIOR LIGHTS ON. THERE IS NO WAY TO SECURE THE DOOR CLOSED WHILE DRIVING. THE VEHICLE CANNOT BE DRIVEN UNLESS SOMEONE HOLDS THE DOOR SHUT. THERE IS NO MANUAL OVERRIDE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726271June 19, 2015
VEHICLE SPEED CONTROL, POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FIESTA. WHEN THE CONTACT DEPRESSED THE ACCELERATOR PEDAL, THE VEHICLE HESITATED TO ACCELERATE FOR APPROXIMATELY THREE SECONDS BEFORE OPERATING AS NORMAL. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 900.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10726020June 18, 2015
ENGINE
CHECK ENGINE LIGHT COMES ON AND CAR ACCELERATES VERY SLOWLY, AS IF TAKING OFF IN SECOND GEAR. AS YOU ACCELERATE THE CAR SHUDDERS LIKE IT IS GOING TO DIE. FIRST INCIDENT HAPPENED WITHIN 6 MONTHS OF PURCHASE. AFTER TURNING CAR OFF AND LETTING SIT FOR A FEW HOURS PROBLEM WILL GO AWAY. BROUGHT CAR INTO DEALERSHIP, COULDN'T FIND ANYTHING WRONG. CAR WAS PURCHASED IN 2011, HAS HAPPENED 4 SEPARATE TIMES SINCE PURCHASE DATE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725666June 17, 2015
ELECTRICAL SYSTEM
SUNDAY (6/14/15) EVENING I WAS UNABLE TO CLOSE MY REAR PASSENGER CAR DOOR WHICH MADE IT IMPOSSIBLE TO LOCK MY CAR. THIS PROBLEM CAUSED THE INTERIOR LIGHTS TO STAY ON. I COULD NOT LEAVE AN UNLOCKED CAR PARKED ON THE STREET OVERNIGHT AND WAS ALSO WORRIED IT WOULD CAUSE MY BATTERY TO DIE, SO I DROVE IT TO THE DEALERSHIP TO DROP IT OFF. AS I DROVE, THE DOOR CONTINUED TO FLY OPEN. I FELT VERY UNSAFE WITH THE INTERIOR LIGHT GLARING AND THE DOOR FLYING OPEN. THE DEALERSHIP CALLED MONDAY TO SAY THEY WOULD ORDER THE PARTS FROM FORD RIGHT AWAY. WHEN THE DEALERSHIP CALLED ON TUESDAY (6/16/15) TO TELL ME THE CAR WOULD BE READY WEDNESDAY (6/17/15), I ASKED IF ALL FOUR LATCHES ARE BEING REPLACED. THE DEALERSHIP SAID THEY WOULD ONLY REPLACE THE ONE DOOR LATCH. I MENTIONED THE LETTER RELEASED BY NHTSA, FORD MOTOR COMPANY, AND OTHER PRESS RELEASES AND HOW IT STATED THAT DEALERS SHOULD REPLACE ALL FOUR DOOR LATCHES WITH AN IMPROVED PART. THE DEALERSHIP TOLD ME THEY WERE ONLY AUTHORIZED TO FIX THE DEFECTIVE DOOR AND THE OTHER THREE LATCHES ARE FINE. I ASKED IF THE PART THEY WERE GOING TO INSTALL WAS AN IMPROVED PART OR THE SAME PART FOR THE DOOR LATCH. THEY COULD NOT TELL ME AND TOLD ME TO CALL FORD CUSTOMER CARE IF I WANT MORE INFORMATION. I PRESSED THE ISSUE AND AFTER A PHONE CALLS TO FORD CUSTOMER CARE, THE FORD SERVICE REPRESENTATIVE, AND THE FORD SERVICE MANAGER, THE DEALERSHIP AGREED TO LOOK INTO WHETHER THEY THINK THE OTHER THREE LATCHES SHOULD BE FIXED. THEY ARE ALSO AGREED TO CHECK TO SEE IF THEY FOLLOWED THE CORRECT PROTOCOL TO FIX THE ONE DOOR AT MY INSISTENCE SINCE THE DEALERSHIP MENTIONED THEY HAD NOT RECEIVED THE PROTOCOL YET ON HOW TO FIX THIS DOOR LATCH ISSUE. I AM WAITING TO SEE WHAT HAPPENS NEXT. MY CAR IS CURRENTLY AT THE DEALERSHIP. *TR...UPDATED 07/30/15 *BF UPDATED 10/23/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725705June 17, 2015
POWER TRAIN, ELECTRICAL SYSTEM
THERE WERE TWO INCIDENTS WHERE CAR LOST ALL POWER WHILE TRAVELLING AT 35 AND 50 MPH, THE CHECK ENGINE LIGHT CAME ON, THE TRANSMISSION DASHBOARD INDICATOR FLASHED FROM P TO D BACK AND FORTH. WHEN RESTARTING AND IDLING, THE ENGINE SHUDDERED. AFTER THE FIRST INCIDENT (5/29), FORD DEALERSHIP REPROGRAMMED THE TRANSMISSION CONTROL MODULE. AFTER THE SECOND INCIDENT (6/13), TWO WEEKS LATER, THE DEALERSHIP REPLACED THE CLUTCH AND THE TRANSMISSION CONTROL MODULE (TCM).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725090June 13, 2015
POWER TRAIN
WHILE THE AC IS RUNNING AND THE CAR IS IDLING THE CAR WILL SURGE FORWARD AND WILL THEN CUT OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724924June 12, 2015
POWER TRAIN, SUSPENSION, ENGINE
WHEN PUTTING THE CAR INTO REVERSE IT WOULD GRIND AND KICK IT INTO NETURAL, SHIFTING TO 2ND TO 3RD THE STICK SHIFT WOILD MAKE ME GO TO 5TH INSTEAD THEN GO BACK TO 3RD. JERKING WHEN TURNING AT AN INTERSECTION MAKING IT DIFFICULT TO MAKE A SAFE TURN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724757June 11, 2015
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS VEHICLE HAS BEEN IN FOR SERVICE FOUR TIMES FOR THE SAME ISSUE. THE ISSUE IS THE THROTTLE PEDAL SENSOR. WHILE DRIVING, THE VEHICLE WILL LOSE POWER AND THE SERVICE LIGHTS ILLUMINATE. IF IN CRUISE CONTROL, THE CRUISE CONTROL SHUTS DOWN AND THE VEHICLE LOSES POWER WITHOUT WARNING. ON THE INTERSTATE, THIS REQUIRES AN IMMEDIATE ACTION TO AVOID AN ACCIDENT. I WAS ABLE TO RESET THE CAR BY SHUTTING IT DOWN AND RESTARTING. THE REPAIRS ONLY STOPPED THE PROBLEM FOR 10-12K MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724859June 11, 2015
POWER TRAIN, VEHICLE SPEED CONTROL, STEERING
I HAVE HAD MULTIPLE INCIDENTS WITH THE TRANSMISSION OF MY 2012 FIESTA, BEGINNING ROUGHLY IN NOVEMBER OF 2014. THE FIRST SPECIFIC INCIDENT I CAN RECALL OCCURRED ON DECEMBER 18, 2014. I WAS DRIVING FROM TOLEDO, OHIO TO THE DETROIT, MI AIRPORT AND BACK. I HAD TWO OTHER PASSENGERS IN MY CAR WHO NOTICED THE VIOLENT SHAKING/SHUDDERING PROBLEMS THAT MY VEHICLE WAS HAVING WHEN TRYING TO ACCELERATE. THE SHUDDERING OCCURS AT BOTH LOW SPEEDS AND HIGH SPEEDS. THE SHUDDERING DOES NOT OCCUR DAILY BUT ROUGHLY 4-5 DAYS A WEEK, CAUSING DIFFICULTIES WITH ACCELERATION, BREAKING, AND CONTROLLING THE VEHICLE. ABOUT TWO MONTHS AGO I WAS STOPPED AT A RED LIGHT AT A BUSY INTERSECTION. WHEN I BEGAN TO ACCELERATE MY CAR STARTED SHAKING SO VIOLENTLY THAT IT COULD NOT MOVE FORWARD ANY MORE. AT THAT TIME A SEMI-TRUCK WAS COMING UP BEHIND ME AND HAD TO SWERVE TO AVOID HITTING ME. THE SPEED LIMIT AT THIS BUSY INTERSECTION IS 40MPH. AT THIS POINT MY CAR IS UNSAFE TO DRIVE, EVEN THOUGH I HAVE TAKEN IT IN TO THE DEALER MULTIPLE TIMES TO FIX THE TRANSMISSION. SO FAR, THE REPAIRS HAVE BEEN UNSUCCESSFUL AND I AM TOLD THE POTENTIAL PARTS TO FIX THE ISSUE (THE CLUTCH) IS ON BACK ORDER FOR A MINUTE OF 6-8 WEEKS. I WAS TOLD TO CONTINUE DRIVING MY CAR IN THE MEAN TIME, AND THAT NO ONE CAN ASSIST ME AT THIS TIME, EVEN THOUGH I HAVE BEEN TRYING TO RECTIFY THIS ISSUE SINCE JANUARY 2015. ALSO, THE CLUTCH IS NOT GUARANTEED TO FIX THE PROBLEM, AS IT IS THE SAME MAKE AS THE ONE CURRENTLY IN MY CAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724618June 10, 2015
POWER TRAIN, ENGINE
AT AT STOP LIGHT MAKING A LEFT TURN THE CAR FAILED TO ACCELERATE. I HIT THE GAS AND NOTHING HAPPENED. THE CAR WAS STILL RUNNING BUT DID NOT MOVE. I HAD TO TURN THE CAR OFF AND RESTART IT. TWICE. THE SAME THING HAPPENED ON THE HIGHWAY ABOUT 15 MINUTES LATER AFTER TRAFFIC CAME TO A STOP. THE CAR HAS A VOLUNTARY RECALL TO FIX THE TRANS BUT THE PARTS ARE NOT AVAILABLE. I HAVE BEEN WAITING OVER 2 MONTHS FOR THE PARTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724238June 9, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2013 FORD FIESTA. WHILE ACCELERATING FROM A STOP, THE VEHICLE HESITATED TO ACCELERATE AND JERKED. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHO DIAGNOSED THAT THE CLUTCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. MA 08/14/15 UPDATED 10/19/2017*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724365June 9, 2015
STRUCTURE:BODY
THE DOOR LATCH WILL NOT LATCH LEAVING MY PASSENGER DOOR UNABLE TO STAY CLOSED. CALLED FORD CUSTOMER SERVICE AND THEY WILL NOT TELL ME IF THEY HAVE PARTS OR WHEN THOSE PARTS WOULD BE AVAILABLE. ALSO TOLD ME THIS RECALL IS NOT UNTIL THE MIDDLE OF JULY SO I WOULD HAVE TO PAY FOR THE REPAIRS AND THEN ASK THEM FOR REIMBURSEMENT WHEN RECALL GOES INTO EFFECT. FORD WOULD NOT ANSWER ANY QUESTION AS TO WHAT I SHOULD DO WITH A CAR THAT THE PASSENGER DOOR WILL NOT STAY SHUT AND WOULD ONLY TELL ME TO TAKE IT TO A DEALER WHO ALSO WAS CONFUSED AS TO WHY FORD WAS TELLING ME TO TALK TO MY DEALER ABOUT MY QUESTIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724377June 9, 2015
UNKNOWN OR OTHER
THE TRANSMISSION FOR THIS FIESTA IS EXPERIENCING PROBLEMS. IT SHUDDERS AND DOESN'T STAY IN GEAR. THERE IS AN ACTIVE RECALL OUT ON IT BUT FORD REFUSES TO ACKNOWLEDGE IT. THEY ALSO DON'T TELL YOU UNLESS YOU CALL THEM. IT IS A SAFETY HAZARD. IT COULD BE AS SIMPLE AS A BAD SEAL IN THE AUTOMATIC TRANSMISSION OR IT COULD BE A CLUTCH PROBLEM WHICH IS BACK ORDERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724426June 9, 2015
ENGINE, UNKNOWN OR OTHER
I PURCHASED THIS VEHICLE, A 2013 FORD FIESTA TITANIUM HATCHBACK ON MAY 28, 2013. I HAVE HAD NUMEROUS PROBLEMS WITH IT SINCE I PURCHASED IT, ESPECIALLY WITH THE TRANSMISSION AND NOW THE CATALYTIC CONVERTER. I JUST RECEIVED A RECALL ON THE LOCKING MECHANISMS FOR THE DOORS. THEY COULD BECOME UNLOCKED ANYTIME. THERE HAVE BEEN VARIOUS RECALLS AND UPDATES TO THE CAR. HOWEVER THEY HAVE NO PARTS AT THIS POINT TO CORRECT THE PROBLEMS. THE TRANSMISSION HAS BEEN TEMPORARILY CORRECTED BUT NO PERMANENT FIX. THERE HAS BEEN A CLUTCH ON ORDER SINCE MARCH 7, 2015 AND THE CONVERTER WAS DIAGNOSED ON MARCH 27, 2015 AND THOSE ARE NOT AVAILABLE EITHER. I DRIVE ABOUT 600 MILES A WEEK AND REALLY NEED A DEPENDABLE CAR. WHEN I GO TO PULL OUT INTO TRAFFIC THE TRANSMISSION BOGS DOWN SO I HAVE TO GIVE MYSELF AMPLE TIME TO GET OUT. I PURCHASED THIS CAR WITH THE EXPECTATIONS THAT IT WOULD GIVE ME A LONG REPAIR FREE LIFE. I DID PURCHASE AN EXTENDED WARRANTY BUT AT THE RATE IT'S GOING THE CAR WILL NOT MAKE IT THAT FAR. YOU WOULD THINK THAT FORD WOULD HAVE THE PARTS TO CORRECT THE ISSUES WITH THIS CAR. EITHER FIX IT OR REPLACE IT. FORD IS TRULY LIVING UP TO IT NAME. FIX OR REPAIR DAILY. I EVEN CALLED FORD CUSTOMER SERVICE BUT THEY HAVE NEVER CALLED ME BACK EITHER. MY DEALER HAS NO INFO EITHER. AS MUCH AS I LOVE THE CAR ITSELF I FIND MYSELF WONDERING IF I WOULD EVER PURCHASE ANOTHER FORD. IF THIS IS WHAT I GET FOR THE MONEY I PAID WHY GIVE THEM MY HARD EARNED MONEY WHEN THEY SELL ME A LEMON. THERE IS ACTUALLY A CLASS ACTION LAWSUIT FOR THIS CAR. I HAVE BEEN HESITANT TO JOIN IT BUT I AM NOW CONSIDERING IT SINCE FORD DOESN'T SEEM TO CARE. AS FOR THE DATE OF THE FIRST INCIDENT AND MILEAGE I COULDN'T EVEN GUESS. I KNOW I HAD SEVERAL ISSUES WITHIN THE 1ST YEAR OF OWNING IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724166June 8, 2015
ELECTRICAL SYSTEM
REAR PASSENGER POWER WINDOW SUDDENLY QUIT, NEEDED MANUAL ASSIST TO CLOSE. TWO DAYS LATER TRIED TO START MANUAL TRANSMISSION WITH ONLY LOUD CLICKS, POWER TO LIGHTS SURGED WITH EACH CLICK, HEADLIGHTS WERE NOT DIM, BATTERY GOOD. ENGINE WOULD NOT CRANK, MILEAGE ODOMETER KEPT CHANGING GOING UP AND DOWN ON MILES, DASH WOULD GO BLANK THEN COME BACK ON. NEEDED TO BE TOWED TO SHOP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723892June 7, 2015
UNKNOWN OR OTHER, SUSPENSION, ENGINE
THE 2014 FORD FIESTA HAS A VERY SLUGGISH SHIFT BETWEEN THE FIRST AND SECOND GEARS AND THE UPSHIFT BOGS DOWN AS IF THE VEHICLE MIGHT STALL. THE TRANSMISSION DEFECT INCLUDES BUCKING, KICKING, JERKING, HARSH ENGAGEMENT, AND DELAYED ACCELERATION AND LURCHING. I HAD AN INCIDENT WHEN CHANGING LANES AT SLOW SPEEDS WHEN THE TRANSMISSION OF MY VEHICLE JERKED AND WHILE THE OTHER DRIVER WAS ALSO PARTIALLY AT FAULT, THE FAULTY TRANSMISSION ALSO CONTRIBUTED TO A MINOR FENDER BENDER.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10723751June 6, 2015
UNKNOWN OR OTHER, ELECTRICAL SYSTEM, STRUCTURE:BODY
THE 2014 FORD FIESTA, 5 SPEED MANUAL TRANSMISSION, HAS A SINGLE POWER DOOR LOCK BUTTON IN THE MIDDLE OF THE DASHBOARD. IN ORDER TO UNLOCK ALL DOORS, INCLUDING THE TRUNK LATCH, ONE MUST LEAN ALL THE WAY IN TO PRESS THE POWER UNLOCK BUTTON. THERE IS NO WAY TO UNLOCK THE TRUNK USING A KEY. WHEN DOING THIS, THE PERSON UNLOCKING THE VEHICLE IS LEFT VULNERABLE, AND IS A HUGE SAFETY RISK, AND IS OPPOSITE ALL THE SAFETY RECOMMENDATIONS PROVIDED BY POLICE AND OTHER SAFETY ORGANIZATIONS: DO NOT TURN YOUR BACK ON YOUR CHILDREN (WHEN HAVING TO LEAN IN TO UNLOCK THE BACK DOORS WHERE THE CHILDREN WILL GO) AND DO NOT LEAN INTO YOUR CAR WHERE YOU COULD BE CARJACKED. IT IS DANGEROUS, AND EITHER THE COMPANY NEEDS TO PURCHASE BACK THE VEHICLES OR FIND A WAY TO FIX THE ISSUE SO THE POWER LOCK IS ON THE DOOR (THERE ARE NO BUTTONS ON THE INSIDE OF THE DOORS, EITHER). THE ENGINEERS WERE WAY OFF ON THIS ONE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723562June 5, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 FORD FIESTA. THE CONTACT STATED THAT WATER WAS LEAKING FROM THE WINDSHIELD INTO THE DASHBOARD AND THE AIR BAG AND STABILIZING WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 1,800. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723389June 4, 2015
UNKNOWN OR OTHER
AS I WAS MERGING INTO TRAFFIC ON A MAJOR HIGHWAY, AT AROUND 35 MPH MY CAR SUDDENLY BOGGED DOWN AND ALMOST STALLED BEFORE REGAINING POWER AND I BARELY AVOIDED GETTING RUN OVER BY OTHER VEHICLES. THIS TRANSMISSION IS VERY ERRATIC AND HAS SINCE STALLED AND SURGED FORWARD WITHOUT CAUSE. I AM PRETTY MUCH AFRAID TO DRIVE IT IN TRAFFIC. SOME DAYS, IT DOES PRETTY GOOD, BUT ON OTHERS, IT CAN BE VERY TRICKY AND DANGEROUS TO DRIVE. I HAVE TO BACK OUT INTO THE HIGHWAY FROM MY DRIVEWAY AND IT HAS JUST STAYED IN A NEUTRAL GEAR WHEN I HAD IT IN DRIVE AT TIMES. THIS CAR IS VERY UNSAFE AND I DON'T SEE HOW FORD MOTOR COMPANY CAN GET AWAY WITH SUCH UNSAFE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10723430June 4, 2015
ENGINE
IN JULY 2014, I ATTEMPTED TO ACCELERATE FROM A STOP ACROSS TRAFFIC IN A 25-MILE-AN-HOUR ZONE AND COULD NOT. THE VEHICLE STARTED THE PROCESS OF ACCELERATION, MOVING ME INTO ONCOMING TRAFFIC, AND THEN HESITATED WHILE I WAS IN THE CROSS HAIRS OF ANOTHER VEHICLE. THIS HESITATION CONTINUED EVEN THOUGH I FULLY DEPRESSED THE ACCELERATOR IN AN ATTEMPT TO GET THE VEHICLE TO RESPOND. IN SHORT, I SLAMMED THE ACCELERATOR TO THE FLOOR AND THE VEHICLE DID NOT RESPOND. I AVOIDED AN ACCIDENT ONLY BECAUSE THE ONCOMING DRIVER TOOK EVASIVE ACTION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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