Ford Escape Complaints

29,499 consumer complaints on file.

#753077October 10, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLS WHILE TRAVELING. OCCURRED ONCE EACH IN JUNE, JULY, SEPT AND OCT. PRESUMED ELECTRICAL SHORT. COAST TO ROADSIDE, COME TO COMPLETE STOP, PUT IN PARK, TURN KEY AND TAKE OFF AGAIN. LAST INCIDENT WAS SHORTLY AFTER EXITING INTERSTATE HIGHWAY - I CAN NO LONGER OPERATE THIS VEHICLE WITH ANY CONFIDENCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#753080October 10, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLS/ BUCKS WHILE DRIVING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897332October 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
INTERMITTENTLY VEHICLE WOULD STALL WHILE DRIVING AT ANY SPEED. THEN, VEHICLE WOULD RESTART. VEHICLE BEEN TO DEALER,AND THEY COULD NOT DUPLICATE PROBLEM. FEEL FREE TO PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897180October 2, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE HAS STALLED TWICE; ONCE AT 30 MPH, AND SECOND TIME AT 45 MPH. DEALER FOUND NO PROBLEM FIRST TIME, SECOND TIME DEALER REPROGRAMMED COMPUTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#897242October 2, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE ACCELERATING TO 65 MPH, VEHICLE WILL STALL UNEXPECTEDLY IN TRAFFIC. DEALERSHIP HAS BEEN IN POSSESSION OF VEHICLE FOR TWO WEEKS, DEALER PERFORMED EXTENSIVE ROAD TESTING AND WAS ONLY ABLE TO VERIFY STALLING CONCERN ONCE, STILL UNABLE TO DETERMINE CAUSE OF PROBLEM, DEALER OFFERED TRADE-IN, BUT CONSUMER REFUSED OFFER.*AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752749September 30, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
OVER A PERIOD OF FOUR MONTHS MY FORD ESCAPE HAS LOST ALL POWER WHILE DRIVING IN THE AM TO WORK. IT WAS VERY DIFFICULT TO HANDLE THE CAR WHEN IT LOST ALL POWER BECAUSE OF THE LOSS OF POWER STEERING. THE FIRST OCCURRENCE HAPPENED FIVE DAYS AFTER I PURCHASED THE CAR. FORD REPLACED THE IDLE SENSOR AND SAID IT WAS FIXED. FOUR MONTHS LATER THE PROBLEM OCCURRED AGAIN. THE CAR HAD TO BE TOWED IN. FORD CLAIMS THAT THEY "CANNOT REPLICATE THE PROBLEM" AND THEIR ENGINEERS DON'T KNOW WHAT'S WRONG WITH IT BUT ARE AWARE OF THE PROBLEM IN THE ESCAPES. I WAS OFFERED A TRADE IN AT THE LOSS OF $6,700.00 OR TO CALL THE 800 FORD NUMBER AND REPORT THE PROBLEM TO THEM. THE 800 NUMBER TOLD ME TO PUT EVERYTHING IN WRITING AND WAIT FOR A RESPONSE (2-3 WEEKS). I AM NOW IN THAT STAGE OF MY COMPLAINT. THIS IS A SERIOUS SAFTEY HAZARD BECAUSE I LIVE IN A CITY WHERE THERE IS HEAVY TRAFFIC AND INTERSTATES ARE CLOSE BY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752594September 26, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
1) ON TWO OCCASIONS THE CAR'S ENGINE SHUT OFF WHILE IN TRAFFIC. I TOOK THE CAR BACK TO THE DEALER AFTER BOTH INCIDENCES. THE DEALER WAS NICE ENOUGH TO LOOK AT THE CAR RIGHT AWAY ON BOTH OCCASIONS. THE FIRST TIME THE TOLD ME THAT FORD WAS AWARE OF THE PROBLEM AND IS WORKING ON A FIX TO THE ONBOARD COMPUTER. AFTER THE SECOND INCIDENT I WAS TOLD THAT THE COMPUTER WAS UPGRADED AND I SHOULD NOT EXPERIENCE THE PROBLEM AGAIN. NONTHELESS I WOULD LIKE TO REPORT THIS TO YOUR AGENCY DUE TO THE SERIOUSNESS OF THE DEFECT AND THE POSSIBLE CONSEQUENCES OF SUCH A FAILUR ON THE HIGHWAY. I WAS FORTUNATE THESE PAST TWO OCCURENCES BUT OTHER OWNERS MAY NOT BE. PLEASE LOOK INTO THEI MATTER FOR THE GOOD OF ALL THE OTHER FORD ESCAPE USERS AND UNSUSPECTING TRAVELLERS WHO MAY BE FOLLOWING A FORD ESCAPE. 2) I WOULD ALSO LIKE TO REPORT ANOTHER UNRELATED PROBLEM WITH THIS CAR. SEVERAL OWNERS SHARED THIS CONCERN ON AN INTERNET USER GROUP. I AM GETTING 12 MPG ON THE HIGHWAY WITH THIS CAR WHILE THE POSTED HIGHWAY MILEAGE IS 28 MPG. THIS IS EVEN LESS THAN THE POSTEN CITY MILEAGE OF 18 MPG. THE DEALER TESTED THE CITY MILEAGE BY HOOKING UP A CUMPUTER AND VERIFIED THE CITH MILEAGE TO BE AROUN 18 MPG. I HAVE NO PROBLEM WITH THE CITY MILEAGE I AM GETTING. THE HIGHWAY MILEAGE IS WAY OFF AND THIS SHOULD BE INVESTIGATED. IT DOES NOT MEET THE GOVERNMENT STANDARDS AND DOES NOT MEET THE STATED SPCIFICATIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752507September 24, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE COASTING DOWN SLIGHT GRADE AT 35 MPH, ENGINE SHUTS OFF WITH NO WARNING, STOPPED ON SIDE OF ROAD (REQUIRED GREAT EFFORT TO STEER AND BRAKE), WAS ALMOST REAR-ENDED BY FOLLOWING VEHICLES. PUT CAR IN "PARK" AND RESTARTED W/O ANY PROBLEM (NO ENGINE STUMBLE), DROVE 7 MILES HOME WITHOUT FURTHER PROBLEM, HOWEVER I AM AFRAID TO DRIVE IT FOR FEAR OF RECURRENCE. I WILL HAVE TO DRIVE IT TO THE DEALER TOMORROW AND HOPE IT BEHAVES LONG ENOUGH TO GET THERE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752411September 20, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON 2 OCCASIONS ENGINE SHUT OFF WHILE COASTING AT 35MPH. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#563126September 18, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
WHILE DRIVING ON A DOWNHILL SLOPE THE VEHICLE SUDDENLY SHUT DOWN CAUSING LOSS OF POWER STEERING, THE DRIVER WAS ABLE TO RESTART THE VEHICLE,THE DEALER REPLACED A VALVE WHICH CONTROLLED AIR FLOW, THE NEXT DAY THIS PROBLEM OCCURED AGAIN WHEN GOING UP A SEMI-STEEP INCLINE, THE DEALER HAS BEEN UNABLE TO DUPLICATE THE PROBLEM, THE VEHICLE ALSO HAS A METALLIC RATTLE UNDER THE HOOD WHEN ACCELERATING ON A SLIGHT INCLINE. NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752263September 16, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE HAS STALLED FOUR TIMES IN BUSY TRAFFIC IN THE PAST TEN MONTHS. DEALER CANNOT DUPLICATE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752210September 15, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
6 MOS OLD VEH; 4700 MILES; ENGINE HAS STALLED ON 3 SEPARATE OCCASIONS (MID-JUN, MID-JUL, EARLY SEP) WHILE TRAVELING AT 45 MPH; ORIGINAL DEALER COULD PROVIDE NO SOLUTION; CURRENTLY BEING EVALUATED AT 2ND LOCAL DEALER; SEEKING GUARANTEED RESOLUTION; REPLACEMENT VEHICLE OR REFUND. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#9003936September 12, 2001
POWER TRAIN:MANUAL TRANSMISSION, VISIBILITY:WINDSHIELD WIPER/WASHER:MOTOR
SLUGGISH DRIVING AFTER A OIL CHANGE, COULD NOT FIND ANYTHING WRONG, NEXT WEEK, SHIFT WENT OUT. AFTER GETTING VEHICLE BACK BRAKE PEDAL SEEMS LOOSE AND THE STEERING WAS NOT RIGHT. WIPER TRANSMISSION WENT OUT, REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752110September 12, 2001
TIRES, POWER TRAIN:AUTOMATIC TRANSMISSION, EQUIPMENT:MECHANICAL:CARRIER/RACK
BRIEFLY, THE TRANSMISSION FAILS TO SHIFT UPON ACCELERATION ABOVE 50 MPH, THIS HAS CAUSED 2 NEAR COLLISIONS ON I-95, TIRE SPLIT OPEN & ROOF RACK BLEW OFF WHILE DRIVING*AK (DOT NUMBER: A3083JJ390 TIRESIZE: A3083JJ390)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#752015September 10, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, STEERING: STEERING WHEEL/HANDLE BAR
THE SUV WAS PURCHASED NEW IN MID-DECEMBER 2000. ON 9/7/07, I WAS SLOWING DOWN, ON A DOWNHILL SLOPE, TO MAKE A RIGHT TURN WHEN THE SUV SHUT ITSELF OFF AND THE STEERING COLUMN LOCKED UP. IT HAD 1/3 TANK OF GAS. I SHIFTED THE AUTOMATIC INTO PARK, TURNED THE KEY, THE CAR STARTED AND I EXTRICATED MY 7 YEAR OLD SON AND MYSELF FROM THE BUSY INTERSECTION AND FROM THE MOUTH OF ON-COMING TRAFFIC (WE LANDED IN THE LEFT TURN LANE, MUCH TO A JEEP'S DISMAY). I DROVE SLOWLY TO MY SON'S SCHOOL (3 BLOCKS DOWN), THEN TO WORK WHERE I NOTIFIED FORD VIA IT'S 800 NUMBER. I MADE AN APPOINTMENT FOR THAT AFTERNOON WITH THE DEALERSHIP TO HAVE THE CAR FIXED. I LEFT THE CAR WITH THE DEALERSHIP. ON 9/8/01, I CALLED AND THE DEALERSHIP SAID THE CAR WAS READY. I ASKED THE SERVICE MANAGER TO REVIEW THE REPAIRS WITH ME & MY HUSBAND AND TO EXPLAIN WHY THE REPAIR "FIXED" THE PROBLEM. HE SAID THEY REPLACED A VALVE WHICH CONTROLS AIR FLOW. HE SAID THIS WOULD CAUSE THE CAR TO SHUT OFF, ESPECIALLY IF I HAD BEEN ENGAGING THE BRAKES WHEN THE CAR SHUT OFF. I WAS ENGAGING THE BRAKES WHEN IT SHUT OFF, SO I ACCEPTED THIS EXPLANATION. I PACKED MY 7 YEAR OLD INTO THE SUV AND LEFT. WITHIN 7-10 MILES, THE CAR SHUT ITSELF OFF, AGAIN (ONLY 26 HOURS AFTER THE FIRST INCIDENT AND THE SUPPOSED "FIX")! THIS TIME I WAS ACCELERATING UP A SEMI-STEEP INCLINE. MY EYES WERE FORWARD. I NOTICED OUT OF THE BOTTOM OF MY FIELD OF VISION A RED GLOW. I LOOKED DOWN AND THE OIL LAMP WAS GLOWING. I JUST HAD THE OIL CHANGED WITHIN 1,000 MILES AND THE CAR WAS JUST AT THE DEALERSHIP THAT MORNING, SO THAT COULDN'T BE A PROBLEM. I THEN NOTICED THAT ALL OF THE OTHER DASHBOARD LIGHTS (MOST IN WHITE LIGHT) ALSO WERE LIT UP. AT THAT POINT, THE STEERING BEGAN TO LOCKED UP AND THE CAR SLOWED TO A STOP. I MANAGED TO MANEUVER THE SUV TO THE COMMUNITY CENTER'S DRIVEWAY ON THE RIGHT. WE NARROWLY MISSED BEING MOWED DOWN BY A VAN WHICH HAD GAINED SIGNFICANT MOMENTUM HAVING JUST SWOOPED DOWN THE DOWNGRADE AND WAS RACING UP THE INCLINE. 1/4 TANK GAS.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#751951September 9, 2001
AIR BAGS:SIDE/WINDOW
DRIVERS SIDE AIRBAG ASSEMBLY REPLACED APPROX. 3 WEEKS AGO. ON 9/08/2001, WARNING LIGHT FLASHED AGAIN, LEADING US TO CONCLUDE THAT ANOTHER SYSTEM FAILURE OCCURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751237August 27, 2001
ELECTRICAL SYSTEM:IGNITION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING: STEERING WHEEL/HANDLE BAR
WHILE THE ESCAPE IS DRIVING AT NO PARTICULAR SPEED, THE STEERING WHEEL TUGS A LITTLE THEN IT LOCKS COMPLETELY UP, THEN THE BRAKES FAIL, THE ENGINE LIGHT COMES ON AND THE ONLY WAY TO GET THE CAR TO STOP IS TO USE THE EMERGENCY BRAKE. MY ESCAPE HAS DONE THIS THREE TIMES SINCE I BOUGHT IT IN MAY OF THIS YEAR. TWO OF THE INCIDENTS ALMOST RESULTED IN CAR ACCIDENTS BECAUSE THE CAR CAN NOT BE STEERED. THE CAR TOTALLY FREEZES UP WITH ALL ENGINES LIGHTS COMING ON. THE SPEED DOESN'T SEEM TO BE A FACTOR. ALL THREE OCCASSIONS MY CD PLAYER HAS BEEN ON, THE AIR HAS BEEN ON LOW AND MY LIGHTS HAVE BEEN ON. AFTER THE CAR FINALLY STOPS BY USING THE EMERGENGY BRAKE, I SHUT EVERYTHING OFF AND IT STARTS RIGHT BACK UP AGAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#751047August 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
ENGINE STALLS WHEN SHIFTING FROM DRIVE TO REVERSE. ENGINE HAS STALLED WHEN COASTING IN TRAFFIC. DEALER CANNOT FIND/REPAIR PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#895128August 24, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER WAS UNABLE TO SHIFT FROM DRIVE TO PARK, DEALER REPLACED A BROKEN CABLE. DEALER DID NOT EXPLAIN REPAIRS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750941August 22, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION LOST REVERSE GEAR. PROBLEM NOT FOUND UNTIL TRYING TO BACK FROM PARKING SPACE. VEHICLE NEEDED TO BE PUSHED OUT OF LOT. NO PREVIOUS INDICATION OF PROBLEM UNTIL IT OCCURRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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