Ford Escape Complaints

29,499 consumer complaints on file.

#755750December 17, 2001
ELECTRICAL SYSTEM:IGNITION
THE ENGINE DIED TWICE WHILE BEING DRIVEN RESULTING IN LOSS OF POWER TO THE STEERING AND BRAKES. IN BOTH CASES, THE VEHICLE WAS GOING DOWN A SLIGHT GRADE AT 30-35 MPH, MY FOOT WAS OFF THE ACCELERATOR. THERE WAS NO ADVANCED INDICATION THAT THERE WAS AN IGNITION PROBLEM. FOLLOWING THE FIRST INCIDENT (5,400 MILES) THE DEALER CHECKED IT OUR AND SAID THERE WERE NO CODES INDICATING ANY FAULTS. THE SECOND TIME (12,350 MILES) THE SAME DEALER CALLED THE FORD HOTLINE AND WAS ADVISED TO REPLACE THE IAC VALVE AND PCV HOSE. THUS FAR, THE VEHICLE HAS NOT FAILED BUT I DO NOT HAVE COMPLETE CONFIDENCE IN THE REPAIRS. IN BOTH CASES, I CALLED THE FORD CUSTOMER HOTLINE AND LODGED A COMPLAINT. THIS IS VERY SERIOUS AND COULD RESULT IN DEATH OR INJURIES. I HAVE HEARD OF OTHER ESCAPE DRIVERS WITH THE SAME PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755546December 12, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BRAND NEW 2002 FORD ESCAPE XLT AUTOMATIC 4X2 STALLED 5 TIMES DRIVING IT HOME FROM THE DEAER AFTER BUYING IT. LOST POWER STEERING AND BOWER BRAKES AT OVER 35 MPH. DEALER DOES NOT KNOW WHAT THE SOLUTION TO THE PROBLEM IS AT ALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755540December 12, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, AIR BAGS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, UNKNOWN OR OTHER
ENGINE STALLED WHILE DRIVING DOWNHILL. WAS EITHER BRAKING OR DECELERATING BY LETTING UP ON GAS. CHECK ENGINE, AIRBAG, AND POSSIBLY OIL LIGHTS CAME ON. POWER STEERING AND BRAKES FAILED. WAS ABLE TO PULL OFF THE ROAD AND STOP VEHICLE WITH HAND BRAKE. SHIFTED VEHICLE INTO PARK AND RESTARTED. HAD BEEN DRIVING FOR APPROX. 1/2 HOUR (15 MILES). WEATHER WAS COOL AND CLEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755582December 12, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED WITHOUT WARNING WHILE DOING 30MPH ON A DOWNHILL GRADE. WILL BRING IT IN FOR SERVICE. MANY SIMILAR STALL EVENTS HAVE BEEN REPORTED BY ESCAPE OWNERS ON INTERNET SITES SUCH AS HTTP://WWW.ESCAPE-CENTRAL.COM. THIS IS A SAFETY ISSUE. PLEASE ORDER A RECALL TO FIX THIS DANGEROUS PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900706December 11, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHILE DRIVING 30 MPH VEHICLE STALLED/LOST POWER STEERING AND BRAKING ABILITY. CONSUMER USED PARK BRAKE TO STOP VEHICLE. ALSO, ON DECEMBER 7, 2001 AT 30 MPH VEHICLE STALLED AGAIN, CONSUMER UNABLE TO STOP VEHICLE DUE TO NO BRAKING ABILITY AND REARENDED ANOTHER VEHICLE. DAMAGE UNKNOWN AT THIS TIME. NO INJURIES.*AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#755508December 11, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE CUT OFF WHILE TRAVELING 40-45 MPH. LOSS OF POWER STEERING AND POWER BRAKES. DASH LIGHTS ILLUMINATED. LUCKLY NO OTHER TRAFFIC WAS ON THE ROAD. I PUT THE VEHICLE IN "PARK" AND IT STARTED RIGHT UP. DEALER HAS NO EXPLAINATION FOR LOSS OF POWER, BUT SEVERAL OTHER FORD EXCAPES HAVE EXPERENCED THE SAME PROBLEM. DUE TO THE NUMBER OF REPORTED EXCAPES STALLING I AM AFRAID TO DRIVE MINE IN HEAVY TRAFFIC.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755440December 8, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
I BOUGHT MY VEHICLE NEW OOON 08/18/01 AS A DEMO W/ 5600 MILES. ON 10/22/01 MY VEHICLE STALLED FOR NO REASON ON MY WAY TO WORK. I WAS GOING SLIGHTLY DOWNHILL (NOT THAT STEEP OF A HILL) AT APPROX 35MPH. I LOST POWER & MY CHECK ENGINE, OIL & BATTERY LIGHTS CAME ON. LUCKILY I COULD PULL OVER QUICKLY. I TURNED THE VEHICLE OFF & WAITED ABOUT 30 SEC. IT STARTED NO PROBLEM. I CALLED THE DEALERSHIP THAT MORNING & WAS TOLD THERE WAS NOTHING WRONG WITH IT BUT TO CALL BACK SHOULD IT HAPPEN AGAIN. ON 10/24/01 THE SAME THING HAPPENED AGAIN AT THE SAME POINT IN MY COMMUTE UNDER THE SAME CIRCUMSTANCES. ONCE AGAIN I WAS ABLE TO START THE VEHICLE WITH NO PROBLEMS AFTER PULLING TO THE SIDE OF THE ROAD. I CALLED THE DEALERSHIP AGAIN & TOOK IT IN. OF COURSE THEY COULDN'T FIND ANYTHING WRONG W/ IT & THE CALLED THE FORD HOTLINE FOR ANY RECOMMENDATIONS. I BROUGHT IT BACK THE FOLLOWING WEEK SO THEY COULD REPLACE THE IDLE MOTOR & A FEW OTHER THINGS. THE DEALERSHIP STATES THERE IS NO RECALL & IT SOUNDS LIKE THEY DON'T EVEN REALLY KNOW WHAT IT IS OR HOW TO FIX IT, THE HOTLINE JUST RECOMMENDED SOME THINGS TO DO HOPING IT WOULD FIX IT. SHORTLY AFTER THAT I NOTICED MY VEHICLE WAS LEAKING FLUID (11/15/01) ABOUT A WEEK AFTER AN OIL CHANGE. I TOOK IT BACK TO THE OIL CHANGE PLACE & THEY SAID IT WASN'T OIL BUT I HAD A PRETTY BIG LEAK OF WHAT LOOKED LIKE TRANSMISSION FLUID. I IMMEDIATELY TOOK IT TO THE DEALER. IT ENDED UP BEING DIFFERENTIAL FLUID & THEY REPLACED THE POWER TRANSFER CASE. SO FAR MY VEHICLE HASN'T STALLED OR LEAKED ANY OTHER FLUIDS. MY BIGGEST CONCERN HOWEVER, IS THE STALLING PROBLEM WHICH COULD POTENTIALLY BE VERY DANGEROUS. I WAS LUCKY IN THAT I WASN'T ON THE HIGHWAY & IT WAS VERY EARLY & I HAD A PLACE TO PULL OVER SO I DIDN'T GET HIT. THANK YOU FOR YOUR ATTENTION TO THIS MATTER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899963December 7, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON TWO OCCASIONS ENGINE STALLED WHILE DRIVING DOWN HILL. DEALER HAS NOT BEEN ABLE TO DUPLICATE THE PROBLEM. *AK THE CONSUMER STATED THAT WHEN THE ENGINE STALLED WITH NO WARNING, THE STEERING GOT SLUGGISH AND THE BRAKE PEDAL GOT STIFF. *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899938December 6, 2001
ELECTRICAL SYSTEM:IGNITION, ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
VEHICLE HAS STALLED 3 TIMES AT SPEEDS OF 30-40 MPH. VEHICLE TAKEN TO DEALER 3 TIMES, ONLY GROUND WIRE OF BATTERY WAS REPLACED, BUT IT DID NOT RESOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899943December 6, 2001
VEHICLE SPEED CONTROL
AT 300 MILES THE VEHICLE SURGED AND HESITATED FREQUENTLY. DEALER REPLACED TRANSMISSION. 1 WEEK LATER AFTER COMING TO A STOP, CONSUMER APPLIED ACCELERATOR, VEHICLE HESITATED. CONSUMER THEN APPLIED GAS PEDAL HARDER, AND VEHICLE SURGED TO 20 MPH AND HIT ANOTHER VEHICLE. NO INJURIES, DAMAGE TO VEHICLE WAS $ 2200.00.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#755370December 6, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE ATTEMPTING TO PASS A CAR ON THE INTERSTATE, ENGINE DIED. THICK WHITE SMOKE ENGULFED THE BACK WINDOW FROM THE EXHAUST. WAS MOMENTARILY UNABLE TO SEE ANYTHING IN BACK ON THE CAR. I LOST ALL POWER STEERING AND POWER BRAKES . I WAS ABLE TO MAKE IT TO THE SIDE OF THE ROAD. THE CAR WAS TOWED AND WHEN DEALER LOOKED AT IT WAS "LOCKED UP" THE ENGINE WAS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755335December 5, 2001
ELECTRICAL SYSTEM:IGNITION
FORD ESCAPE 2001 STALLED ON MY WIFE AS SHE DROVE HOME. THE POWER WENT OUT IN THE CAR AND SHE BARELY HAD THE POWER TO STOP THE VEHICLE SINCE THE BRAKES WERE OUT. THIS HAS HISTORICALLY BEEN A PROBLEM WITH FORD (RECENTLY SETTLED CASE WITH OTHER FORD VEHICLES) WHERE STALLING CAUSE MANY (66%) FATALITIES. THIS PROBLEM HAS HAPPENED TO 3 OTHERS THAT WE KNOW OF. FORD IS AWARE OF THE PROBLEM (PER CUST. SERV. MGR-PATRICK DORRINGTON) BUT ARE NOT BUYING US OUT OF OUR DEAL SINCE THE PROBLEM ONLY HAPPENED ONCE. MY WIFE IS 4 MONTHS PREGNANT AND WITH 2/3RDS OF FORD STALLING EVENTS ENDING IN DEATH SHE IS NEVER DRIVING THIS CAR AGAIN. ANY HELP WITH THIS PROBLEM WOULD BE APPRECIATED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755267December 4, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
NO SUMMARY LISTED FOR ABOVE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755205December 3, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED LOSING ALL POWER WHILE DRIVING DOWN ROAD. THIS HAS OCCURRED 4 TIMES. VEHICLE HAS BEEN WORKED ON BY DEALER TO ATTEMPT TO SOLVE THIS PROBLEM ALL 4 TIMES. CAR MUST BE PULLED OFF OF ROAD (IF POSSIBLE) AND RESTARTED. THE LAST TIME THIS OCCURRED THE CAR COULD NOT BE PULLED OFF OF ROAD AND COMPLETELY STOPPED ON ROAD. THIS IS A VERY DANGEROUS SITUATION AND SOMEONE IS GOING TO BE HURT OR KILLED IF FORD CANNOT CORRECT THIS PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755222December 3, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
I HAVE OWNED THE VEHICLE FOR 90 DAYS. 30 OF THOSE DAYS THE VEHICLE WAS OUT OF SERVICE. THE CAR CANNOT BE DRIVE WHEN GEAR ASSEMBLY STICKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755149December 1, 2001
VEHICLE SPEED CONTROL
MY VEHICLE IS A 2001 FORD ESCAPE V6 XLT 4X4 PURCHASED NEW (0 MILES) IN AUGUST. ON NOV. 28, 2001, IN THE MORNING, AFTER ABOUT 8 MINUTES OF RUNNING AND LESS THAN A MILE OF DRIVING, I WAS GOING DOWN A HILL (ON RAMP TO HIGHWAY). I HAD ACCELERATED TO A COAST OF ABOUT 35-40 MPH AND WAS ABOUT TO ACCELERATE AGAIN WHEN THE VEHICLE COMPLETELY SHUT OFF, MANY INDICATOR LIGHTS APPEARED (AS A RESULT OF THE KEY BEING IN THE RUN POSITION), POWER BRAKES AND STEERING WERE LOST. I SHIFTED THE VEHICLE TO NEUTRAL AND RE-STARTED WHILE MOVING TO AVOID A REAR-END COLLISION. I REPORTED THE INCIDENT TO THE DEALER AS SOON AS POSSIBLE AND THEY SCHEDULED ME FOR 2 DAYS LATER. THE PERSON ON THE PHONE WAS AWARE OF FORD ESCAPES STALLING YET WHEN I DISCUSSED IT WITH THE SERVICE MANAGER HE SAID HE HAD NEVER HEARD OF ESCAPES STALLING AND NONE HAD BEEN IN FOR SERVICE FOR THIS REASON "TO HIS KNOWLEDGE". I PERCEIVED THIS AS DECEIT. HE THEN SAID HE WOULD CONDUCT AN "OASIS" IN WHICH THEY RECEIVE INFORMATION FROM FORD ABOUT KNOWN PROBLEMS. AFTER HAVING THE VEHICLE FOR THE DAY, THEY TOLD ME NOTHING WAS WRONG. I REQUESTED A LIST OF WHAT WAS DONE AS REQUIRED BY NEW JERSEY LAW. I TOLD THEM I DID NOT FEEL SAFE IN THIS VEHICLE AND THAT THIS WAS THEIR FIRST ATTEMPT AT FIXING THE PROBLEM. I ALSO STATED THAT IF IT HAPPENS AGAIN AND THEY STILL DO NOT FIX THE PROBLEM, I WOULD SEEK A FULL REFUND UNDER NEW JERSEY'S LEMON LAW, FIRST BY SENDING A CERTIFIED LETTER TO FORD. I WOULD REALLY PREFER THAT THE MANUFACTURER FIX THIS LIFE THREATNING PROBLEM THAT MANY PEOPLE ARE EXPERIENCING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755139November 30, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
CAR STALLED, HAS DONE SO TWICE SINCE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#899645November 29, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE SUDDENLY STOPPED COMPLETELY, RESTARTING IT WAS IMPOSSIBLE. ALL POWER WAS LOST AND FLAMES WERE SHOOTING FROM REAR OF VEHICLE. DEALER HAS BEEN CONTACTED. *AK THE CONSUMER STATED THAT THIS CREATED AN EXTREMELY DANGEROUS SITUATION IN HEAVY TRAFFIC. *YH
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#899690November 29, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS
ONGOING PROBLEM WITH ENGINE STALLING WHILE TRAVELING 30 OR MORE MPH. VEHICLE BEEN IN DEALER SHOP ON THREE OCCASIONS, DEALER TESTED FOR POSSIBLE FUEL CONCERN AND REPLACED POWER RELAY BUT DID NOT CORRECT THE PROBLEM. *AK AUX POWER POINT INOPERABLE DUE TO BLOWN FUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#754961November 27, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE STALLED AGAIN. THIS IS 4TH TIME VEHICLE HAS STALLED WHILE DRIVING. VEHICLE HAS ALREADY BEEN IN FOR REPAIR 3 TIMES WITHOUT ANY SUCCESSFUL FIX. TRAVELLING ~30MPH, NO A/C, STALLED WITHOUT WARNING. LOST ALL POWER AND BRAKING. FORD (VIA CUSTOMER RESPONSE CENTER - CRC) HAS BEEN NOTIFIED OF PREVIOUS INCIDENTS AND HAS CONTACTED DEALERSHIP. OWNER IS CURRENTLY AWAITING CALL-BACK FROM DEALERSHIP CUSTOMER RELATIONS MANAGER PER CRC FOR RESOLUTION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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