Ford Escape Complaints

29,499 consumer complaints on file.

#758629February 25, 2002
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
I WAS DRIVING ABOUT 40MPH, AND THE ENGINE TURNED OFF, I HAD NO STEERING, NO BRAKES, ALMOST WRECKED MY TRUCK WITH MY SMALLCHILD IN THE CAR, HAD TO PULL EMERGENCY BRAKE TO GET TRUCK STOPPED, I FEAR FOR MY LIFE NOW, DEALERSHIP SAID IT WAS A BAD RELAY SYSTEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758536February 23, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING:RACK AND PINION
BRAKES AND STEERING FAILED ONCE WHILE DRIVING DOWN A CURVY MOUNTAIN ROAD, SPEED APPROX. 25 MPH, SECOND FAILURE AT APPROX 45 MPH ON A STRAIGHT AND LEVEL CITY ROAD. BOTH TIMES TWO FEET HAD TO BE USED ON THE BRAKE PEDAL AND WITH HEAVY STEERING AND THE VEHICLE WAS JUST STOPPED BEFORE CRASHING INTO OBSTACLES. NO WARNING PRECEEDED THE INCIDENTS. THREE DASH WARNING LIGHTS CAME ON AFTER. THE DEALER TOOK THE VEHICLE BACK TO THE DEALERSHIP BOTH TIMES AND THE FIRST TIME SAID PERHAPS WE HAD MORE THAN ONE KEY ON THE KEY RING IN THE IGNITION KEY HOLE. THIS WAS NOTED AS A POTENTIAL CAUSE OF TURNING OFF THE ENGINE. THIS WAS NOT THE CASE IN EITHER INCIDENT, ONLY THE IGNITION KEY WAS ON THE RING. FIRST INCIDENT THEY SAID FORD NOTED THE HEAVY KEY POSIBILITY AND FORD ENGINEERING ALSO RECOMMENDED REPROGRAMMING THE COMPUTER AND A NEW MASS AIR FLOW SENSOR WAS INSTALLED. THIS DID NOT HELP AS A FEW DAYS LATER THE SAME FAILURE OCCURRED AGAIN, ALMOST RESULTING IN A CRASH. CURRENTLY (FEB. 23, 2002) THE ESCAPE IS AT THE DEALER NOW AFTER THE SECOND NEAR CRASH INCIDENT AS WE WILL NOT DRIVE IT ANYMORE. THEY SAY THEY ARE ASKING THEIR ENGINEERING STAFF AGAIN WHAT TO DO. THIS IS THE SAME SOURCE THAT ORIGINALLY SAID TO TELL US WE PROBABLY HAD TOO MANY KEYS HANGING FROM THE IGNITION KEY. NONE HAS ANY FIRM ANSWER AND SOURCES ON THE INTERNET CONFIRM THIS PROBLEM AND FORD HAS NO SOLUTION AT THIS TIME. WE WOULD LIKE TO TERMINATE THE PURCHASE WHICH WAS DONE ABOUT A MONTH AGO AS THE VEHICLE IS NOT SAVE TO DRIVE. BOTH MY WIFE, FIRST INCIDENT, AND DAUGHTER, SECOND INCIDENT WILL NOT DRIVE THE VEHICLE THEY WERE SO FRIGHTENED AND BARELY WERE ABLE TO AVOID CRASHES. DATE FEB. 23, 2002 SIGNED EUGENE LALLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758542February 23, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
2002 FORD ESCAPE XLT V6 AUTOMATIC 4X4 WITH 2,235 MILES FAILS TO START (WARM OR COLD ENGINE) AFTER APPROXIMATELY 20 MINUTES VEHICLE WILL START AND RUN NORMALLY. VEHICLE IS AT DEALERSHIP AND HAS REFUSED TO START NUMEROUS TIMES, AFTER WAITING APPROX. 20 MINUTES VEHICLE WILL START. VEHICLE HAS STALLED WHILE RUNNING AT DEALERSHIP, IN THEIR PRESENCE, TWICE. DEALERSHIP HAS HAD VEHICLE IN SHOP FOR 5 DAYS WITH NO IDEA WHAT IS CAUSING PROBLEM. DLR CLAIMS THAT THEY HAVE CONTACTED FORD FOR ASSISTANCE. ENGINE IS NOT THROWING ANY COMPUTER CODES. DEALER ORIGINALLY BELIEVED IT WAS WATER IN FUEL BUT HAS "DEFINITELY RULED THAT OUT." *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004317February 20, 2002
VEHICLE SPEED CONTROL
ON SEVERAL OCCASIONS, WHILE DRIVING ABOUT 45-50 MPH, STEPPED ON GAS PEDAL TO ACCELERATE AND AUTOMOBILE WAS NOT RESPONDING. LOOKED AT DASHBOARD AND NOTICED THAT ENGINE CHECK LIGHT WAS LIT UP. TRIED TO SLOW DOWN TO PULL ON SIDE OF ROAD, BUT DISCOVERED THAT THERE WERE NO BRAKES AND NO STEERING. CONSUMER WAS ABLE TO COME TO A STOP BY RELEASING THE EMERGENCY BRAKES, HAD NO ACCIDENT. CONSUMER HAS SINCE TRADED IN VEHICLE. *AK *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758412February 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ENGINE STALLED WHILE GOING DOWN HILL DUE TO LOW RPM AFTER ACCELERATION STOPPED AND FOOT TAKEN OFF OF THE GAS PEDAL. LOSS OF POWER STEERING AND POWER BRAKES AFTER STALL. STARTED RIGHT BACK UP IN NEUTRAL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758323February 16, 2002
AIR BAGS
AFTER NEW SENSOR INSTALLED FOR AIRBAG, ANOTHER ELECTRICAL COMPONENT HAD AN ERROR. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758324February 16, 2002
ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS, INTERIOR LIGHTING, ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH
THE OVERHEAD MAP LIGHTS IN THE FRONT OF THE VEHICLE DO NOT COME ON WHEN THE DRIVER DOOR IS OPENED. THE CENTER AND BACK DOME LIGHTS COME ON AND THEN FADE, HOWEVER, THERE ISN'T ENOUGH LIGHT IN THE FRONT OF THE VEHICLE TO SEE TO PUT THE KEY IN WITHOUT MANUALLY TURNING ON THE MAP LIGHT. I HAVE 2 FRIENDS WHO HAVE THE SAME YEAR MODEL, AND THEIR MAP LIGHTS COME UP. WHEN I CONTACTED THE DEALER, HE SAID A CHANGE IN WIRING WAS MADE TO THEIR VEHICLES AND WOULD GLADLY CHARGE ME $300 TO FIX MINE. I LIVE IN ALASKA WHERE 6 MONTHS OUT OF THE YEAR IT'S DARK AND I BELIEVE THIS IS A SAFETY HARZARD IN GETTING INTO THE VEHICLE WITHOUT HAVING ADEQUATE LIGHTING TO SEE TO PUT THE KEY IN. WE'VE TALKED TO THE SEVICE MANAGER AND THEY ARE UNWILLING TO DO ANYTHING FOR US. THEY HAVE APOLOGIZED FOR WASTING MY TIME, AND LEAVING ME SIT IN THEIR WAITING AREA FOR 8 HOURS AND THEN ANNOUNCING THEY "FORGOT" ABOUT ME. WHEN TOLD IT WOULD TAKE AN ADDTIONAL 3 1/2 HOURS TO FIX, AND COST ME $300, THERE WASN'T ENOUGH TIME LEFT IN THE DAY TO COMPLETE THE JOB IF I CHOSE TO SPEND THE MONEY AND WOULD HAVE HAD TO COME BACK AT ANOTHER TIME. I FEEL THIS IS A TRUE SAFETY HAZARD WHEN I CAN'T SEE TO PUT THE KEY IN AND START THE VEHICLE UP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8004118February 15, 2002
AIR BAGS:FRONTAL, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS
WHILE TRAVELING 15MPH ON THE HIGHWAY AND APPROACHING AN INTERSECTION, ANOTHER VEHICLE VEERED INTO CONSUMERS VEHICLE FROM RIGHT FRONT. UPON IMPACT, AIRBAGS DID NOT DEPLOY. DEALERSHIP WAS AWARE OF PROBLEM. *AK CONSUMER STATES THAT THE ABS ALSO FAILED. TWO MONTHS AFTER THE ACCIDENT, THE VEHICLE WAS REPAIRED AND RETURNED, CONSUMER DOES NOT FEEL SAFE IN THIS VEHICLE. WITHIN 2 WEEKS OF OWNERSHIP, THE DASHBOARD PULLED AWAY FROM THE WINDSHIELD. *SLC
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#8004132February 15, 2002
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
CONSUMER STATES THAT THE ACCELERATOR PEDAL STICKS INTERMITTENTLY, WHEN IT RELEASES VEHICLE WILL SURGE FORWARD. VEHICLE WAS TAKEN TO 2 DEALERSHIPS, BOTH DETERMINED THIS WAS NORMAL OPERATING PROCEDURE FOR THIS VEHICLE. *AK *YD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758232February 14, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, UNKNOWN OR OTHER
I WAS DRIVING @ ABOUT 40 MPHON SAT 1-26-2002 WHEN THE ENGINE STOPPED AND THE DASH LIGHTS FOR THE ENGINE AND OIL CAME ON. I COASTED TO A STOP AND TURNED OFF THE HEATER, RADIO, AND IGNITION AND PUT THE CAR IN PARK. IR STARTED AGAIN BUT I WAS CONCERNED THAT THERE WAS A PROBLEM. I BROUGHT THE CAR TO WILLIAMS FORD(739 FRONT ST. P.O. BOX 220, BEREA,OH 44017) ON MONDAY JAN 29, 2002 TO REPORT THE ENGINE FAILURE. THE SERVICE ADVISOR LOOKED UNDER THE HOOD AND TOLD ME THAT "THE CAR JUST BURPED". I ASKED IF THERE WAS SOMETHING I COULD DO TO PREVENT THIS FROM OCCURRING AGAIN AND HE TOLD ME THAT "THE CAR JUST HAD TO LEARN THE WAY I DRIVE". I QUESTIONED HOW AN INANIMATE OBJECT WITHOUT A BRAIN COULD LEARN. HE TOLD ME "OH YES, IT DOES HAVE A BRAIN". I CALLED ANOTHER SERVICE ADVISOR (ED) AT WILLIAMS FORD ON TUESDAY JAN 30 TO EXPLAIN THE SITUATION. HE TOO ASSURED ME THAT "THE CAR JUST SORT OF HICCUPPED". HE ALSO TOLD ME THAT THE CAR WAS LEARNING THE WAY I DROVE. WHEN I ASKED ME TO EXPLAIN HE SAID IT WAS TERMED "ADAPTIVE IDLE STRATEGY" AND THAT IT WAS BECAUSE THE CAR WAS NEW. I TOLD HIM I HAVE HAD OTHER NEW CARS THAT THIS HAS NOT HAPPENED TO AND ASKED IF THERE WAS ANYTHING I COULD DO TO PREVENT THIS FROM HAPPENING AGAIN BECAUSE I THOUGHT IT WAS A SAFETY ISSUE. HE SAID THE COMPUTER WAS ADJUSTING TO THE WAY I ACCERLATE AND DECELERATE AND THERE WAS NOT ANYTHING I SHOULD DO. I HAVE SINCE READ THAT THE NHTSA IS INVESTIGATING OTHER FORD ESCAPES THAT THE ENGINES HAVE STALLED WHILE DRIVING AND HAVE NEEDED TO HAVE THE ENGINES REPAIRED/REPLACED. I AM DISSAPPOINTED THAT THEY DID NOT CARE ENOUGH TO RUN A DIAGNOSTIC CHECK ON THE CAR TO ASSURE ME OF THE CAR'S SAFETY AND REPAIR/REPLACE THE ENGINE IF NEEDED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758134February 12, 2002
VEHICLE SPEED CONTROL
I WAS PULLING INTO A PARKING SPACE AT A SHOPPING CENTER. MY FOOT WAS OFF THE ACCELERATOR AS I WAS PREPARING TO STOP. ABOUT 3/4 OF THE WAY INTO THE PARKING SLOT, THE VEHICLE SUDDENLY SURGED FORWARD, GOING OVER THE CURB, ACROSS THE SIDEWALK AND HIT A CONCRETE RAMP WITH A METAL RAILING ON TOP. UPON IMPACT, THE AIRBAGS DEPLOYED AND THE VEHICLE FILLED WITH SMOKE. I HAVE NO IDEA HOW FAST THE VEHICLE MAY HAVE BEEN GOING UPON IMPACT. I MANAGED TO TURN OFF THE IGINITION AND EXITED THE VEHICLE. I WAS PANIC-STRICKEN AND CALLED 911. THE POLICE DEPARTMENT SENT AN OFFICER OUT. SHE INQUIRED AS TO WHAT MAY HAVE HAPPENED AND ASKED THAT WE BACK THE CAR AWAY FROM THE RAILING AND CLEAR THE SIDEWALK. AT THE TIME THE CAR WAS STARTED, THE OFFICER COMMENTED THAT IT SOUNDED LIKE THE CAR WAS "STILL REVVING". FORTUNATELY, THERE WERE NO INJURIES, NO OTHER VEHICLE WAS INVOLVED AND THANKFULLY NO PEDESTRIAN. I AM NOW AFRAID OF THIS VEHICLE. I HAVE SUBMITTED THIS REPORT TO FORD MOTOR COMPANY AND, OF COURSE, MY INSURANCE COMPANY. I WANT THE MANUFACTURER (FORD MOTOR COMPANY) TO INVESTIGATE THIS PROBLEM AND DETERMINE IF THE FORD ESCAPE IS A VEHICLE SAFE TO DRIVE. IF THEY CANNOT GIVE THAT ASSURANCE THEN FORD MUST TAKE STEPS IMMEDIATELY TO REPLACE IT WITH A VEHICLE THAT IS SAFE TO DRIVE. ANYTHING LESS IS UNACCEPTABLE! *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#8003902February 11, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE
WHILE DRIVING 35MPH ACCELERATOR STARTED DECELERATING WITHOUT WARNING. LOST ALL POWER DUE TO MEMORY IN COMPUTER GOING OUT.DEALER REPROGRAMMED COMPUTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#758064February 11, 2002
STRUCTURE:BODY:DOOR, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:MASTER CYLINDER
MASTER CYLINDER COMPLE FAILURE. ALSO, 4 DOOR HANDLES HAD TO BE CHANGED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003567February 5, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING APPROXIMATELY 40 MPH, VEHICLE STALLED UNEXPECTEDLY, CAUSING A LOSS OF POWER, ASSISTED BRAKES AND STEERING. DEALERSHIP EXAMINED VEHICLE AND REPLACED AN UNKNOWN RELAY TO REMEDY THE PROBLEM. AFTER THE SERVICE WAS PERFORMED, ENGINE STALLED AGAIN WHILE TRAVELING LESS THAN 40 MPH. (REFERENCE INVESTIGATION: PE-01-043) *AK *YH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757808February 5, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON THREE OCCASIONS ABOUT TWO MONTHS APART, STARTING IN OCT 2001 MY FORD ESCAPE STALLED WHILE DRIVING. IT HAS BEEN TO THE DEALER THE FIRST AND THIRD TIME, THE MOST RECENT BEING 2/4/02. A "FIX" HAS BEEN MADE, BUT WHETHER THAT TAKES CARE OF THE PROBLEM REMAINS TO BE SEEN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757761February 4, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AT 40 MPH THE ENGINE STALLED OUT. I HAD TO PULL OFF THE ROAD AND RE START THE ENGINE. LOSS OF POWER TO MAJOR COMPONENTS. IF I HAD BEEN 100 FEET FURTHER DOWN THE ROAD A MAJOR ACCIDENT WOULD HAVE OCCURRED DUE TO 90 DEGREE TURN. SELLING DEALER HAS BEEN CONTACTED, DUE TO BE INSPECTED 2/5/02. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003484February 4, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING AT 45-50 MPH VEHICLE WILL AUTOMATICALLY SHUT OFF, ALL LIGHTS WENT OUT; HOWEVER, LIGHTS ON DASHBOARD CAME ON. CONTACTED DEALER, AND DEALER COULD FIND THE CAUSE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003381February 1, 2002
ELECTRICAL SYSTEM:IGNITION:MODULE, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM
AT HIGHWAY SPEED VEHICLES SUDDENLY DIED. DRIVER LOST BRAKES AND STEERING CONTROL. DRIVER COASTED TO SIDE OF ROAD. TOOK VEHICLE TO DEALER, AND THEY REPLACED RELAY SYSTEM. ONE MONTH LATER, PROBLEM REOCCURRED. DEALER STATED IT WAS THE PROCESSER. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757627February 1, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ON WED. EVENING JAN. 30, 2002 AT 6:30 PM I WAS DRIVING MY 2001 FORD ESCAPE HOME FROM THE HICKSVILLE RAILROAD STATION. WHILE DRIVING AT 50 MPH ON ROUTE 106 THE VEHICLE TURNED ITSELF OFF WITH NO WARNING OF ANY KIND. FORTUNATELY I WAS ABLE TO GET OFF TO THE SIDE OF THE ROAD AND COAST TO A STOP. THIS WAS TREMENDOUSLY DIFFICULT TO DO SINCE THERE WERE NO BRAKES AND NO POWER STEERING. THERE WAS NO WARNING OF ANY KIND THE ENGINE JUST TURNED ITSELF OFF. AFTER COMING TO A STOP I TURNED THE KEY BACK TO THE OFF POSITION, PUT THE CAR IN PARK, AND TRIED TO RESTART THE CAR. IT STARTED RIGHT UP JUST LIKE NOTHING HAD OCCURRED. I AM NOW AFRAID TO DRIVE THIS VEHICLE. I WAS EXTREMELY LUCKY NOT TO HAVE BEEN HURT OR KILLED. IF THERE HAD BEEN A TRAFFIC LIGHT OR STOP SIGN I WOULD NOT HAVE BEEN ABLE TO STOP. ALSO, IF THE ROAD HAPPENED TO BE A CURVE OR TURN WHEN THE STALL OCCURRED I WOULD NOT HAVE BEEN ABLE TO STEER THE VEHICLE. THE FORD DEALER SALES AND SERVICE PEOPLE TELL ME THAT THEY HAVE NEVER HEARD OF THIS PROBLEM BEFORE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757631February 1, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
SEVERAL INCIDENTS OF VEHICLE STALLING WHILE DRIVING: 1ST INCIDENT OCCURRED WHEN ROUNDING A BEND AND GOING DOWN A SLIGHT GRADE, WAS ABLE TO PULL OFF ROAD AND RESTART VEHICLE; 2ND OCCURRENCE WHEN DRIVING DOWN SLIGHT GRADE, WAS NOT ABLE TO PULL OFF ROAD AND HAD TO SLIP CAR INTO NEUTRAL AND RESTART ENGINE WHILE STILL CONTROLLING VEHICLE ON ROAD, 3RD OCCURRENCE HAPPENED TWICE ON TRIP HOME FROM WORK, BOTH INSTANCES GOING DOWN A SLIGHT GRADE AND NOT BEING ABLE TO PULL OFF ROAD HAVING TO SLIP CAR INTO NEUTRAL AND RESTART ENGINE WHILE STILL DRIVING. AFTER FIRST INCIDENT ON DEC. 2, 2001 TOOK THE VEHICLE TO THE DEALER WHO REPLACED THE POWER RELAY. STATED IT WAS REPAIRED. THE 2ND INCIDENT ON DECEMBER 6, 2001 THE DEALER CONTACTED THE FORD HOTLINE AND A VALVE WAS REPLACED. THE 3RD INCIDENT OCCURRED ON JANUARY 29, 2002 AND THE VEHICLE IS NOW AT THE DEALER FOR 3 DAYS. THIS IS A SERIOUS PROBLEM WITH GRAVE CONSEQUENCES AWAITING FORD MOTOR CO. I CAN'T BELIEVE AFTER THE PROBLEMS WITH THE FORD EXPLORER/FIRESTONE THAT THEY WON'T TAKE THIS MORE SERIOUSLY WITH ALL THE COMPLAINTS I'VE ALREADY SEEN ON THIS WEBSITE ALONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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