Ford Escape Complaints

29,499 consumer complaints on file.

#10249477November 21, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION STARTED TO HARD SHIFT. TOOK TO DEALER, DEALER DETERMINED THERE WAS A LEAK IN THE TRANSMISSION COOLER. ALTHOUGH THIS I HAVE A LOT OF MILES ON MY CAR, IT'S STILL ONLY A 2008 MODEL YEAR. THE LEAK IS ON THE SIDE OF THE COOLER, NOT THE FRONT, FROM A ROCK OR TWIG OR FRONT PUNCTURE - THIS IS A TERRIBLE DESIGN. THEY PUT THE TRANSMISSION COOLER, ENGINE COOLER, AND THE A/C CONDENSER ALL IN ONE UNIT, SO IF ONE GOES BAD, YOU HAVE TO REPLACE THE ENTIRE UNIT. DEALER GAVE ME A COST OF $983 TO REPAIR == $424 FOR THE PART, AND THE REST IN LABOR BECAUSE THEY HAVE TO EXAMINE THE A/C UNIT THE COST IS SIGNIFICANTLY HIGHER. I CALLED FORD CONSUMER HOTLINE -- THEY REFUSED TO DO ANYTHING. I DID NOTE TODAY, THAT JUST RECENTLY SOMEONE ELSE HAD THE SAME ISSUE THAT WAS REPORTED TO THE NHTSA DATABASE. I AM VERY FRUSTRATED WITH THE LACK OF RESPONSE FROM FORD MOTOR COMPANY. THE REPRESENTATIVE (SUPERVISOR), JUST RAVED ABOUT THE JD POWER QUALITY AND HOW GOOD THEIR PRODUCTS WERE. I DON'T SEE HOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249487November 21, 2008
ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL, INTERIOR LIGHTING, POWER TRAIN:AUTOMATIC TRANSMISSION
SINCE BUYING SUV TROUBLE WITH REAR WINDSHIELD WIPER, CRUISE CONTROL STAYING ENGAGED, & TURN OVER COLD/HOT START HESITATION CURRENTLY VOLUNTARY RECALLS. FORD SAYS MY SUV WAS ONLY AFFECTED BY THE WINDSHIELD WIPER. AT 22,000 MILES WENT TO ORIGINAL DEALER FOR OIL CHANGE PUT WINDSHIELD FLUID ? WASN'T IN PORT OR RESERVOIR. BUCKING AT 28,000 MILES BROUGHT TO OTHER DEALERSHIP DURING OIL CHANGE. DURING VISIT TOLD THEM ABOUT INTERIOR LIGHTS. SUPPOSE TO CHECK AUTOMATIC TRANSMISSION FILTER/FLUID/SERVICE BASED ON MANUAL, BUT WASN'T DONE. AT OTHER FORD DEALERSHIP HAD SUV 35,830 BUCKING PROBLEM AGAIN AND INTERIOR LIGHTING ON PANELS NOT WORKING. WAS TOLD THOSE LIGHTS NEVER WORKED OR GLOWED? SAID BUCKING WAS A SUSPENSION PIN IN THE FRONT PASSENGERS SIDE, ONLY ONE WAS CHANGED DESPITE 4 WHEEL DRIVE VEHICLE. ( WAS TOWED BACK TO DEALERSHIP NEXT DAY 4 BUCKING ) FORD MENTIONED NEEDING NEW BREAKS SOON THAT THERE WAS VIBRATION AND SHIMMY FROM THE BREAK PADS THAT I WAS FEELING? HAD TIRES DONE 38,177 MILES & BRAKES 38,550 WITH INDEPENDENT MECHANIC NON FORD WAS TOLD THAT ALL 4 SUSPENSION PINS SHOULD HAVE BEEN CHANGED SIMULTANEOUSLY LIKE MY TIRES AND THAT THEIR IS A CLASS 1 LEAK FROM MY DIFFERENTIAL/TRANSMISSION-POSSIBLY JUST A GASKET CHANGE 6-9 HOURS WORTH OF LABOR. I CONTACTED THE FORD CUSTOMER SERVICE REPAIR CENTER I WOULD HAVE TO PAY FOR OUT OF POCKET DESPITE HAVING MADE NOTE BRINGING IN ISSUES WHEN VEHICLE WAS UNDER THE MANUFACTURERS WARRANTY IT IS CURRENTLY OUT. WITH THE SENSITIVITIES TO THE CURRENT MARKET FELT IT WASN'T IN MY BEST INTEREST TO PAY FOR THE EXTENDED WARRANTY. IF FORD CLOSED WHO WOULD DO MY WORK WHEN THEY WERE SUPPOSE TO DO IT DURING REGULAR BUMPER TO BUMPER FULL MANUFACTURER WARRANTY IN THE FIRST PLACE AND DIDN'T. NOT TO MENTION I STILL OWE 2 MORE YEARS WORTH OF CAR NOTE & INSURANCE TO PAY OFF THIS VEHICLE. I DON'T HAVE THE MONEY TO PAY FOR REPAIRS THAT SHOULD HAVE BEEN COVERED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10249341November 19, 2008
VISIBILITY
TL*THE CONTACT OWNS A 2006 FORD ESCAPE. WHILE DRIVING 55 MPH, THE CONTACT HEARD A LOUD NOISE. IMMEDIATELY FOLLOWING, THE REARVIEW MIRROR SHATTERED INTO PIECES. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY ESTIMATED THAT IT WOULD COST $700 TO REPLACE THE REARVIEW GLASS. THE REAR PASSENGER HAD GLASS STUCK IN HIS SKIN AND THE CONTACT RECEIVED A MINOR CUT. THE FAILURE AND CURRENT MILEAGES WERE 99,000.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#10249091November 18, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SUNDAY NOTICED RED FLUID LEAKING ONTO DRIVEWAY, MONDAY BROUGHT VEHICLE TO FORD DEALER TO BE INSPECTED. UPON INSPECTION, DEALERSHIP DETERMINED THAT THERE WAS A LEAK IN THE TRANSMISSION COOLER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248968November 17, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, EQUIPMENT:MECHANICAL
I RECENTLY HAD $2,900 WORTH OF REPAIRS DONE TO MY 2002 FORD ESCAPE XLT IN JULY. MY VEHICLE WAS BUCKING AND ALMOST STALLED WHEN I PULLED INTO THE NEAREST SERVICE CENTER. THE CHECK ENGINE LIGHT WAS ON. THE MECHANIC DIAGNOSED THE PROBLEM AS CLOGGED CAT CONVERTERS. THE CAR HAS THREE SETS OF THEM. THIS IS THE EFFECT OF THE CAUSE WHICH HE BELIEVED WAS FAULTY OXYGEN SENSORS AS WELL AS BAD SPARK PLUGS. AT THE END OF SEPT THE CAR WAS NOT RUNNING WELL AND I WENT TO ANOTHER MECHANIC WHO SAID THE EGR VALVE WAS BLOWN AND THEIR WAS BROKEN BOLTS WHERE THE MECHANIC WAS REPLACING THE EXHAUST SYSTEM. I WAS FURIOUS AND PROCEEDED TO RETURN TO THE MERRICK BELLMORE SERVICE CENTER. HE TOLD ME IF THE PROBLEM WAS ON HIS END THAT HE WILL TAKE CARE OF IT AND THEN DIAGNOSED THAT THE CATS WHERE CLOGGED AGAIN. HE DIDN'T PROPERLY DIAGNOSE THE CAUSE OF THE CATS GETTING CLOGGED THE FIRST TIME. THE MECHANIC HAS SINCE REPLACED THREE SETS OF CAT CONVERTERS AND HE HAS A BILL FOR $1600 AND HAS HAD MY CAR AT HIS SHOP FOR TWO MONTHS NOW. THE SHOP IS "TRYING" TO GET FORD TO PAY FOR THE EXHAUST PARTS. AFTER NUMEROUS ATTEMPTS TO SPEAK WITH THE OWNERS OF THIS SERVICE STATION TO NO AVAIL (THE CLERKS TELL ME 5 DIFFERENT SET OF NAMES AS TO WHO IS THE OWNER) ALL I WANT IS MY CAR BACK AND LET THIS SERVICE STATION "EAT" THIS CURRENT BILL DUE TO THE FACT THAT ON THE BILL THAT I PAID IN JULY THE WARRANTY ON PARTS IS ONE YEAR OR $12,000 MILES. I AM FRUSTRATED, ANGRY AND DON'T KNOW WHERE TO TURN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248908November 15, 2008
TIRES, TIRES:VALVE, EQUIPMENT:RECREATIONAL VEHICLE/TRAILER:LPG SYSTEMS:TANK VALVE/GAUGE
MY SISTER OWNED A 2007 FIRD ESCAPE. THERE WAS A TIRE ISSUE FIXED SEPT. 2008 AT MASS TIRE BROCKTON. AFTER THEY FIXED HER TIRE, WE EXPERIENCED SO LOUD, UNSTEADY ISSUE WITH THE TIRES. WE BROUGHT IT BACK AND THERE WAS VALVE WORK DONE. ON OCT. 08, 2008, MY SISTER DIED ON THE HIGHWAY AFTER HER CAR ROLLED OVER ATTEMPTING TO SWITCH LANES. SHE WAS ALONE. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10248842November 14, 2008
INTERIOR LIGHTING
I HAVE HAD MY VEHICLE IN THE SHOP THREE TIMES IN THE LAST MONTH. IT IS CURRENTLY IN THE SHOP FOR OVER A WEEK NOW BECAUSE THE INTERIOR LIGHTS KEEP MALFUNCTIONING. THEY MAY WORK FOR A WEEK OR A FEW DAYS THEN THEY MALFUNCTION AGAIN. SEVERAL THINGS HAS BEEN REPLACED, THE LAST ONE BEING THE OVERHEAD LIGHT ASSEMBLY, BUT THE PROBLEM HAS NOT BEEN CORRECTED. ALL THE INTERIOR LIGHTS FAIL TO WORK EXCEPT FOR THE INSTRUMENT PANEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248465November 11, 2008
SERVICE BRAKES, ELECTRIC
I HAD PREVIOUSLY BROUGHT MY 2002 FORD ESCAPE IN FOR SAFETY RECALL NHTSA ACTION NUMBER PE06048, WHICH WAS ISSUED TO ADDRESS PROBLEMS WITH ELECTRICAL WIRING CONNECTORS TO THE ABS ELECTRONIC CONTROL MODULE. THEY INSPECTED THE ABS MODULE CONNECTION AND APPLIED DIELECTRIC GREASE. APPROXIMATELY 7,000 MILES AND 15 MONTHS AFTER BRINGING IN MY CAR FOR THE SAFETY RECALL, THE ELECTRICAL CONNECTORS OF THE ABS MODULE WERE COMPLETELY CORRODED, SHORTED OUT, AND REQUIRED IMMEDIATE REPLACEMENT. FORD WAS UNWILLING TO ADDRESS THE PROBLEM BECAUSE 12 MONTHS HAD PASSED SINCE BRINGING MY CAR IN TO THEM. I WANTED TO EXPRESS MY CONCERN THAT THE ACTIONS TAKEN (DIELECTRIC GREASE APPLICATION ONLY) WHEN I BROUGHT MY CAR IN FOR THE SAFETY RECALL WERE INSUFFICIENT OR AT BEST A SHORT-TERM SOLUTION TO THIS ELECTRICAL SAFETY PROBLEM. I HAVE THE OLD PARTS AND PICTURES TO SHOW THE SEVERITY OF THE CORRODED AND SHORTED CONNECTIONS IN BOTH THE ABS BRAKE MODULE AND THE ABS MODULE CONNECTOR THAT WERE TAKEN FROM MY AUTOMOBILE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10248396November 10, 2008
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM, ENGINE AND ENGINE COOLING:ENGINE
THIS COMPLAINT APPLIES TO THE 2009 ESCAPE HYBRID MODEL ONLY. WHILE CHANGING OIL IN THE VEHICLE, IT WAS OBSERVED THAT THE OIL FILLER TUBE IS LOCATED DIRECTLY ABOVE THE EXHAUST MANIFOLD (ONE OF THE HOTTEST PARTS OF THE ENGINE BAY). I SPILLED A SMALL AMOUNT OF OIL WHILE REFILLING (2 TABLESPOONS) AND NOTICED IT DROPPED ONTO THE MANIFOLD, WHICH HAS SOME CREASES AND FOLDS IN IT THAT CAN CATCH THE OIL AND POOL IT. EVEN THOUGH THE ENGINE HAD BEEN OFF FOR A FEW MINUTES, IT WAS STILL HOT ENOUGH TO START SMOKING SLIGHTLY. AFTER WIPING UP WHAT OIL I COULD WITH A RAG, I RESTARTED THE ENGINE AND IT BEGAN SMOKING AGAIN WITHIN 20 SECONDS. NO DOUBT THERE WOULD HAVE BEEN A FIRE IN THE ENGINE BAY WITHIN MINUTES HAD I NOT WIPED UP THE POOLED OIL FROM THE MANIFOLD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247690November 4, 2008
SUSPENSION:FRONT:WHEEL BEARING
TL*THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 30 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A LOUD GRINDING NOISE COMING FROM THE FRONT DRIVER'S SIDE WHEEL. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THEY STATED THAT THE FAILURE WAS RELATED TO A DEFECTIVE WHEEL BEARING. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. ON A SEPARATE OCCASION, THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR IDENTICAL FAILURES INVOLVING THE FRONT PASSENGER WHEEL. THE VEHICLE HAS NOT BEEN REPAIRED AGAIN. THE FAILURE MILEAGE WAS 23,000 AND CURRENT MILEAGE WAS 37,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247478November 2, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
I HAD A RECALL ON MY CAR FOR ABS MODULE. I CALLED THE FORD DEALER IN LOS LUNAS AND THEY SAID MY CAR WASN'T ON THE LIST TO BE FIXED. TWO MONTHS LATER MY CAUGHT ON FIRE WHILE I WAS DRIVING IT. WHAT CAN I DO TO GET THIS TAKEN CARE OF NOW? *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10247480November 2, 2008
VISIBILITY
I HAVE A 2004 FORD ESCAPE THE REAR WINDOW BLEW OUT WHILE THE CAR WAS PARKED. THIS IS THE SECOND TIME ON THE ESCAPE THAT THIS HAS HAPPENED TO ME PERSONALLY. I HAVE NUMEROUS FRIENDS THAT HAVE HAD THE SAME PROBLEM WITH THESE REAR WINDOWS. I WONDER IF THERE IS A DESIGN FLAW WITH THE REAR WINDOW? VERY DANGEROUS. I HAVE THE WINDOW COMPANY COMING TO REPLACE ANOTHER WINDOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10247327October 31, 2008
SERVICE BRAKES, HYDRAULIC
MY WIFE'S 2007 IS BACK IN THE DEALERSHIP NOW FOR THE FIFTH TIME WITH MAJOR ABS/BRAKE SYSTEM FAILURES IN THE PAST YEAR. THIS WEEKEND WHILE MY WIFE WAS DRIVING, IT STARTED TO SHAKE SO VIOLENTLY SHE HAD TO PULL OFF THE ROAD AND ALMOST HIT THE CAR IN FRONT OF HER. SHE IS DEATHLY AFRAID TO DRIVE IT ANY MORE AND WE WOULD JUST LIKE TO GET RID OF IT. HERE IS A BRIEF SUMMARY OF THE BRAKE ISSUES THIS YEAR: 1. AT 17,760 MILES 2/1/08 THE "SERVICE BRAKES" WARNING LIGHT CAME ON. BORGMAN FORD CHECKED SYSTEM AND SAID FUSE #1 WAS BLOWN. NO OTHER FAULTS WERE FOUND. 2. AT 17,771 MILES 2/1/08 MILES "SERVICE BRAKES" LIGHT ON AGAIN. DIAGNOSIS WAS THE ABS MODULE WAS BLOWING FUSES SO THE BRAKE CONTROL ASSY, SOLENOID VALVE BLOCK/HCU WERE REPLACED. VEHICLE OUT OF SERVICE FOR 6 DAYS. 3. AT 23,539 8/4/08 MESSAGE CENTER READS "LOW BRAKE FLUID". DEALER REPLACED THE MASTER CYLINDER AND BLED THE BRAKES. VEHICLE OUT OF SERVICE FOR 5 DAYS. 4. AT 23,713 8/11/08 MY WIFE BROUGHT IN BECAUSE OF THE EXTREMELY LOUD NOISES COMING FROM THE ABS PUMP. DEALER BLED THE BRAKES..STILL NOISY; REPLACED HCU BLED BRAKES AGAIN..OUT OF SERVICE 9 DAYS. 5. AT 26,059 10/19/08 VIOLENT SHAKING WHILE ON FREEWAY ALMOST CAUSED ACCIDENT NARROWLY AVOIDING THE CAR IN FRONT. BACK TO DEALER. DIAGNOSIS WAS "DELAYED BRAKING (EUPHEMISM FOR ALMOST HITTING SOMEONE), ABS & TRACTION CONTROL WARNING LIGHTS ON. DEALER PULLED THE RIGHT FRONT HALFSHAFT AND REPLACED BROKEN TONE RING. FORD CUSTOMER CARE SAID TO CALL THEM WHEN IT FAILS AGAIN BEFORE TAKING IT IN TO THE DEALER. *TR UPDATED 6/8/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246889October 28, 2008
TIRES, TIRES:VALVE
THE TIRE (FRONT DRIVER SIDE) ON MY 2008 FORD ESCAPE HYBRID (WHICH I PURCHASED IN JUNE 2007) KEEPS LOSING AIR PRESSURE AND I GET A WARNING LIGHT ON MY DASH ABOUT EVERY TWO TO THREE WEEKS. I RECENTLY READ ABOUT THE VALVE STEM RECALL BUT I NEVER RECEIVED A RECALL NOTICE FROM FORD. I AM GETTING VERY CONCERNED ABOUT THIS PARTICULAR ISSUE AS WELL AS THE BIGGER ISSUE OF USING SUB-STANDARD PARTS IN AMERICAN CARS. I CONTACTED MY FORD DEALER TODAY AND THEY ASKED ME TO GIVE THEM MY VIN NUMBER. AFTER I GAVE THEM MY VIN THEY TOLD ME THAT MY VEHICLE WAS NOT ON THE RECALL LIST. I BELIEVE I AM BEING SNUBBED HERE AND THAT FORD SHOULD REPLACE ALL FOUR VALVE STEMS AS A PRECAUTIONARY MEASURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246895October 28, 2008
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
I WAS DRIVING HOME FROM WORK WHEN I NOTICED THE GAS PEDAL REMAINED STUCK TO THE FLOOR. WHEN I HAD THE DEALER CHECK IT, THEY NOTICED THAT THE ACCELERATOR CABLE WAS SEVERELY FRAYED AND THAT IF I KEPT DRIVING IN THAT CONDITION, IT WOULD BE VERY DANGEROUS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246905October 28, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
FOR THE THIRD TIME IN THE PAST TWO MONTHS THE GEAR SHIFT ON MY 2006 FORD ESCAPE WILL NOT MOVE OUT OF PARK. THE DEALER HAS REPLACED THE GEAR SHIFT ASSEMBLY, CHECKED THE GROUNDS, NOW IS BACK IN THE SERVICE DEPARTMENT. *TR I TRULY BELIEVE THIS IS A FACTORY DEFECT AND NOT A ONE TIME ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246786October 27, 2008
FUEL SYSTEM, GASOLINE
2006 FORD ESCAPE GAS FILLS VERY SLOWLY. GAS BACKS OUT THE TANK. FORD REFUSES TO FIX IT BECAUSE I AM 5000 MILES OVER WARRANTY. KNOWN ISSUE SINCE 2006.....4 TECHNICAL SERVICE BULLETINS REGARDING THE ISSUE. WANTS TO CHARGE ME $87 TO "DIAGNOSE" IT, PLUS LABOR, PARTS, ETC. DANGEROUS TO ME TO HAVE GAS SPILLING OUT OF VEHICLE BECAUSE THE DRAINAGE IS CLOGGED; THE GAS CAP COVER IS MISSING, SO I CAN ONLY ASSUME THAT IT'S IN THE TUBE.....POOR CONSTRUCTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246732October 26, 2008
TIRES, TIRES:VALVE
2007 FORD ESCAPE HYBRID TIRE MONITOR INDICATED LOW TIRE PRESSURE. DISCOUNT TIRE REPLACED TIRE. TWO WEEKS LATER ANOTHER TIRE WAS LOW. DISCOUNT TIRE FIXED REMAINING 3 TIRE VALVE STEMS. TOTAL COST $245.79. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246620October 24, 2008
ENGINE AND ENGINE COOLING
ENGINE FAILED. ENGINE OF SUV WOULD REV AT HIGH RATE. SUV HAD TO BE TOWED TO DEALER. TOW TRUCKER DRIVER NOTED THAT SUV HAD BEEN TOWED BEFORE BECAUSE TOW HOOK HAD BENT FRAME. I TOLD THE DRIVER THAT THE CAR HAD NOT BEEN TOWED DURING MY LEASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10246622October 24, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
SUV WOULD NOT GO INTO GEAR. COULD NOT GET GEAR SHIFT TO MOVE TO REVERSE, DRIVE , OR NEUTRAL. DEALER REPLACED SHIFTER ASSEMBLY FOR $335.90. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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