Ford Escape Complaints

29,499 consumer complaints on file.

#10433671October 31, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE ON MULTIPLE OCCASIONS. THE CONTACT STATED THAT ON ONE INSTANCE WHEN THE PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE BUT AFTER THE RELEASE OF THE PEDAL THE VEHICLE RESUMED NORMAL OPERATION. ON ANOTHER OCCASION, THE ACCELERATOR PEDAL BECAME STUCK AND THE VEHICLE MAINTAINED A SPEED OF 20 MPH. THE FAILURE WAS RESOLVED TEMPORARILY AFTER THE ENGINE WAS RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 2,000 AND THE CURRENT MILEAGE WAS 120,872.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433695October 31, 2011
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT WAS DRIVING AT IDLE SPEEDS WHEN A CLUNKING NOISE WAS HEARD FROM THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY CONFIRMED THAT THE UNIVERSAL JOINT FOR THE STEERING COLUMN NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED AND THE VEHICLE WAS REPAIRED. THE VIN WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433588October 30, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
DRIVING ALONG INTERSTATE ENGINE SUDDENLY LOST POWER, WOULD NOT GO ABOVE 20MPH, NO CHECK ENGINE LIGHT. TOOK TO REPAIR SHOP AND FIRST CATALYTIC CONVERTER COMPLETELY CLOGGED, NUMBER 2 CONVERTER PARTIALLY CLOGGED. VEHICLE ONLY HAS 84,000 MILES. WARRANTY EXPIRED AT 80,000 MILES FOR EXHAUST. REPAIR SHOP THIS HAPPENS A LOT FOR THESE VEHICLES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433497October 28, 2011
POWER TRAIN
SIGNIFICANT SAFETY ISSUE IS AS FOLLOWS; 2009 FORD ESCAPE WITH A MANUAL TRANSMISSION WILL JUMP OUT OF 5TH GEAR INTO NEUTRAL. THIS FIRST OCCURRED FIRST IN NOVEMBER 2010 AT APPROXIMATELY 58000 MILES (REPAIRED), THEN IN APRIL 2011 AT APPROXIMATELY 72000 MILES (REPAIRED), THEN AGAIN IN OCTOBER 2011 AT APPROXIMATELY 90000 MILES, NOT YET REPAIRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432908October 26, 2011
EQUIPMENT:APPLIANCE:AIR CONDITIONER
TL* THE CONTACT OWNS A 2011 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 55 MPH THE AIR CONDITIONER COIL MALFUNCTIONED, CAUSING A FREON LEAK AND FOGGED WINDOWS. THE CONTACT TOOK THE VEHICLE TO THE DEALER WHERE THE DEALER STATED THAT THE MANUFACTURER WOULD NOT HAVE A REPLACEMENT FOR THE COIL UNTIL FEBRUARY 2012. THE CONTACT STATED THAT THE VEHICLE WAS NOT DRIVABLE AND WAS CONCERNED WITH THE TIME FRAME OF THE AVAILABLE PART NEEDED FOR REPAIRS. THE FAILURE MILEAGE WAS 6,000. UPDATED 11/16/11 *BF THE CONSUMER STATED THE COOLING A/C CORE RUPTURED, RELEASING FREON AND OIL INTO THE PASSENGER CABIN. UPDATED 11/18/11
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432927October 26, 2011
STEERING
NOTICED STEERING WHEEL VIBRATING WHILE DRIVING ON HIGHWAY AT POSTED SPEED 70 MPH. CONTINUED TO VIBRATE AND MOVE WHILE STOPPED AT STOP LIGHTS. ON 10-25-11 MY WIFE DROVE ACROSS THE UNIVERSITY CAMPUS AND LOST POWER STEERING WHILE IN PARKING LOT. TURNING VEHILCE OFF AND RESTARTING APPEARED TO SOLVE LOSS OF POWER ASSIST STEERING. STEERING WHEEL CONTINUED TO MOVE SLIGHTLY SIDE TO SIDE WHILE DRIVING TO DEALERSHIP. CURRENTLY UNDER INSPECTION AND WE ARE WAITING FOR PRICE ESTIMATE AT THE TIME OF THIS COMPLAINT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432812October 25, 2011
VISIBILITY
REAR WIPER FAILS TO OPERATE AT CONSTANT SPEED, OFTEN PREVENTING DRIVER FROM SEEING WHAT IS BEHIND, WHICH CREATES A SAFETY CONCERN. OWNER'S MANUAL (PAGE 66) STATES THAT REAR WIPER HAS A NORMAL SPEED AND AN INTERMITTENT SPEED. HOWEVER, DEALERSHIP AND FORD CUSTOMER CARE CLAIM THAT TWO INTERMITTENT SETTINGS (ONE WITH LONGER DELAY) IS THE DESIGN INTENT. THIS IS ABSURD. NO OTHER VEHICLE WITH A REAR WIPER WHICH I HAVE DRIVEN (RENT FREQUENTLY) DOES NOT HAVE A CONSTANT SPEED OPERATION. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432813October 25, 2011
SERVICE BRAKES, HYDRAULIC
ABS FAILURE, CAUSED BY BROKEN FRONT TONE RING REOCCURS IN OCTOBER 2011 (SECOND TIME THIS HAS HAPPENED) CAR NOW HAS ONLY 49029 MILES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432635October 24, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE XLT. THE CONTACT STATED THAT AS THE ACCELERATOR WAS RELEASED, THE VEHICLE MAINTAINED SPEED AND DID NOT SLOW DOWN AND THE RPMS MAINTAINED AN ABNORMALLY HIGH READING. THE VEHICLE WAS NOT TAKEN TO THE DEALER, BUT THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 79,000 AND THE CURRENT MILEAGE WAS 80,000. UPDATED 11/23/11*BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432487October 23, 2011
VEHICLE SPEED CONTROL
THE ACCELERATOR OF THIS RENTAL CAR FAILED, AFTER ACCELERATING TO OVER 40MPH ON A HIGHWAY. IT WOULD ONLY BEGIN TO WORK AGAIN ONCE WE STOPPED AND RESTARTED THE CAR. IT FAILED 5 MORE TIMES BEFORE WE WERE ABLE TO PARK IT SAFELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432495October 23, 2011
POWER TRAIN
WHILE DRIVING TO WORK,A WRENCH LIGHT ILLUMINATED. MY CAR THEN HAD DIFFICULTY SHIFTING AND SEEMED TO STRUGGLE TO SHIFT INTO GEAR. I TOOK THE CAR TO MY MECHANIC THE NEXT DAY AND ENDED UP HAVING TO SPEND $3,400 ON A COMPLETE TRANSMISSION OVERHAUL. I DO NOT THINK THIS SHOULD BE SINCE I SERVICE MY CAR INCLUDING TRANSMISSION SERVICE ON A REGULAR BASIS.THERE WAS A RECALL ON THE CONDENSER A WHILE BACK. THIS WAS CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432177October 20, 2011
STEERING
WHILE MY WIFE WAS DRIVING OUR 2008 FORD ESCAPE WITH 70K MILES, THE STEERING SUDDENLY LOCKED UP. I WAS TOLD BY FORD THAT THIS PROBLEM WAS RARE, BUT I HAVE FOUND DOZENS OF COMPLAINTS WITH THE EXACT SAME ISSUE. THE ELECTRONIC POWER STEERING (EPS) MODULE HAS FAILED. FORD HAD MODIFIED THIS MODULE 8 TIMES SINCE 2008 WHEN IT WAS FIRST USED. THE REPAIR ESTIMATE IS $1300. FORD IS UNWILLING TO DO ANYTHING ABOUT THE PROBLEM. THE REASON THE PROBLEM IS RARE IS DUE TO THE FACT THAT IT APPEARS TO HAPPEN AROUND 45K MILES OR ABOVE. MOST 2008 MODEL CARS ARE JUST NOW COMING INTO THAT MILEAGE. THIS IS A LIFE AND DEATH DEFECT AS THE DRIVER LOSES CONTROL OF THE VEHICLE. I HAPPEN TO BE IN THE FIELD OF BROADCAST. I INTENT TO LAUNCH A NATIONWIDE CAMPAIGN TO ALERT 2008 ESCAPE OWNERS OF THE TICKING TIMEBOMB THEY ARE DRIVING AND TO DETERMINE HOW MANY FAILURES HAVE ALREADY OCCURRED. IF YOU OWN A 2008 FORD ESCAPE, PLEASE BE AWARE THAT YOU ARE LIKELY TO EXPERIENCE THIS ISSUE. FIRST INDICATION MAY BE A SLIGHT VIBRATION IN THE STEERING WHEEL. AT THIS POINT, FAILURE IS IMMINENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430839October 19, 2011
VEHICLE SPEED CONTROL
ACCELERATOR GETS STUCK WITHOUT WARNING. I WAS ALMOST REAR ENDED BECAUSE I COULD NOT MOVE AT THE STOP LIGHT. I PRESSED THE ACCELERATOR, STOMPED IT, AND IT WOULD NOT WORK. I COULD NOT PRESS THE ACCELERATOR AND MAKE IT WORK. EVENTUALLY IT UNFROZEN AND I WAS ABLE TO MOVE. THIS IS VERY DANGEROUS, IT HAS DONE IT AT TIMES WHEN I WAS ON THE ROAD AND I COULDN'T MOVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430718October 18, 2011
TIRES
DRIVING ON INTERSTATE AT 70 MPH, BACK TIRE BLEW OUT, CAR SPUN, LOST CONTROL, ROLLED X 2. CAR LANDED ON ROOF. DRIVER HAD MINER INJURIES, CUTS, BRUISES, TRANSPORTED TO HOSPITAL BY AMBULANCE, RELEASED FROM E.D. IN 2 HOURS.CAR IS TOTAL LOSS. TIRES ALL WITH MINIMAL WEAR, LOTS OF TREAD, WARRATIED FOR 60,000 MILES, THIS TIRE FAILED AT 30,000 MILES. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10430722October 18, 2011
SUSPENSION
TRAVELING ABOUT 35-40 MPH. THE LEFT REAR LOWER CONTROL ARM BROKE IN HALF. AS A RESULT OF THIS FAILURE THE CAR JERKED HARD TO THE LEFT THAN BACK TO THE RIGHT AND THEN ROLLED OVER ON TO THE DRIVERS SIDE AND RESTED THERE WITH THE SIDE CURTAIN AIR BAGS DEPLOYED. I HAVE CONTACTED THE LOCAL DEALER. THE DEALER BACKED OFF THIS IMMEDIATELY AND SAID TO CONTACT FORD DIRECTLY. I CONTACTED FORD VIA THE CORPORATE WEB SITE 4 TIMES WITH NO RESPONSE. I ALSO RETURNED TO THE LOCAL DEALER FOR GUIDANCE THEY GAVE ME THE PHONE NUMBER OF THE DISTRICT MANAGER. I CALLED AND LEFT A MESSAGE. I HAVE YET TO GET A RESPONSE. I HAVE PICTURES IF DESIRED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10430477October 17, 2011
FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
GOING FROM MISSOURI TO ARKANSAS MY CAR SIMPLY STOPPED RUNNING NO INDICATOR LIGHTS WERE ON AT THE TIME AND A TRIANGLE CAME ON STATING I COULD PULL OVER SAFELY NOW AND STOP. I TURNED OFF THE ENGINE AFTER TRYING TO MAKE THE ELECTRIC BATTERY ENGINE WORK. NOTHING HAPPENED. PEOPLE HELPED ME PUSH MY CAR OFF THE ROAD AND THEN A MAN SUGGESTED I TRY TO START IT AGAIN. IT STARTED RIGHT UP AND RAN FOR ANOTHER 20-30 MILES AND THEN PROCEEDED TO DO THIS ABOUT EVERY 5-10 MILES FOR HOURS. THE TEMP WAS RAINING AND ABOUT 60 DEGREES. AGAIN ON THE WAY HOME IN DRY WEATHER AND AT NIGHT IT DID THE SAME THING FOR 136 MILES. THIS WAS AT NIGHT AND I TRIED TO KEEP IT AT 60 MPH. FINALLY DROPPING IT TO 50 AND FINALLY MADE IT HOME. I'M TAKING IT TO MY MECHANIC BUT WHEN I CALLED FORD WHERE I BOUGHT THE CAR THEY SAID THEY NEVER HEARD OF THIS PROBLEM. I FIND THIS TO BE AN UNTRUTH AND FORD ( WHICH MY FAMILY HAS SWORN BY FOR MANY YEARS) REFUSES TO ACKNOWLEDGE THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430478October 17, 2011
POWER TRAIN, AIR BAGS
IN MARCH 2004 WHILE DRIVING AT A LOW RATE OF SPEED, I CLIPPED THE CORNER OF A PARKED VEHICLE WHICH CAUSED MY FORD ESCAPE TO OVERTURN. NO AIRBAGS DEPLOYED. IN SEPTEMBER 2009 WHILE ENTERING A FREEWAY DURING A HEAVY RAINSTORM, DRIVING AT A LOW RATE OF SPEED, THE ESCAPE HYDRO PLANED, SLAMMED INTO THE CEMENT BARRIER RENDERING THE VEHICLE USELESS. DESPITE THE VEHICLE HAVING SPUN MULTIPLE TIMES AND BEING SLAMMED INTO THE BARRIER AT SUCH AN IMPACT THE TRANSMISSION DROPPED SEVERAL INCHES, NO AIRBAGS DEPLOYED. THIS VEHICLE WAS PURCHASED NEW FROM BUTTERFIELD FORD IN SALT LAKE, AT A COST OF $22, 200. IN THE 5+ YEARS OF OWNING THIS VEHICLE, I SPENT MORE THAN $10,000 IN REPAIRS - FOR A BRAND NEW VEHICLE. DESPITE MY PLEAS TO THE DEALER SHIP, I WAS NEVER PROVIDED ANY REMEDY. DESPITE A DPF SENSOR GOING OUT 3 TIMES AND ONLY BEING COVERED ONCE BY WARRANTY, CALIPERS GOING OUT AND THEN BRAKES SHORTLY AFTER THE VEHICLES WARRANTY EXPIRES WHICH FORD WILL NOT COVER DESPITE THE CALIPERS HAVING JUST BEEN REPLACED. THE EXHAUST MANIFOLD, THE LATCH TO THE TAIL GATE DID NOT WORK. THIS VEHICLE WAS A LEMON AND FORD NEVER EVEN TRIED TO PROVIDE A REMEDY. MY PRIMARY CONCERN, THE AIR BAGS DID NOT DEPLOY DESPITE THE VEHICLE TURNING OVER DURING THE FIRST ACCIDENT NOR WHEN I HIT A CEMENT BARRIER WITH SUCH FORCE THE TRANSMISSION DROPPED SEVERAL INCHES. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10430500October 17, 2011
VEHICLE SPEED CONTROL, ENGINE AND ENGINE COOLING
THIS IS TO REPORT A RECENT ISSUE WITH MY 2009 FORD ESCAPE. I WAS DRIVING 65 - 70 MPH WHEN SUDDENLY MY ACCELERATOR DIED. IT IS LIKE LOSING THE BRAKES BUT THE OPPOSITE. PRESSING THE ACCELERATOR DOES NOT DO ANYTHING AND YOU HAVE TO GO ON THE SIDE FOR EMERGENCY STOP. THIS IS A SAFETY CONCERN GIVEN THAT IT IS A POSSIBLE CAUSE OF A CRASH WITH ANY VEHICLE AROUND YOU AT THE TIME OF SUDDENLY LOSING YOUR SPEED IN A HIGHWAY. THE DASH SHOWED A WRENCH LIGHT, WHICH TELLS ME TO BRING THE CAR TO DEALER. THE DEALER ON THE OTHER HAND WILL NOT FIX IT BECAUSE THEY CANNOT FIND A SERVICE CODE FROM COMPUTER. IT HAPPENED 4 TIMES AND I HAVE TO BRING THE CAR THE 2ND TIME, THEN THEY REPLACED THE THROTTLE BODY EVEN WITHOUT GETTING A SERVICE CODE. SO FAR NO REPEAT OF THE PROBLEM. BUT I THINK FORD SHOULD INVESTIGATE THIS FOR RECALL ISSUE AND FOR SAFETY REASON SINCE I SEE SIMILAR DISCUSSIONS FROM OTHER CUSTOMERS IN THE WEB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430214October 14, 2011
VISIBILITY
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT UPON STARTING THE VEHICLE IN RAINY CONDITIONS, SHE NOTICED THAT THE WINDSHIELD WIPERS WOULD NOT FUNCTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE CONTACT WAS INFORMED THAT A PLASTIC PIECE WITHIN THE WINDSHIELD WIPER'S MOTOR ASSEMBLY FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 00V387002 (VISIBILITY:WINDSHIELD WIPER/WASHER:LINKAGES). THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430013October 13, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE FROM A COMPLETE STOP. THE VEHICLE WAS TOWED TO A DEALER AND THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 22,741 AND THE CURRENT MILEAGE WAS 22,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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