Ford Escape Complaints

29,499 consumer complaints on file.

#10430096October 13, 2011
ENGINE AND ENGINE COOLING
DRIVING DOWN A CONGESTED INTERSTATE THE VEHICLE STOPPED WORKING AT THE SAME TIME "STOP IMMEDIATELY" WAS SCROLLING ACROSS THE INSTRUMENT CLUSTER. THERE IS NOT SUFFICIENT TIME TO MAKE ADJUSTMENTS IN TRAFFIC. IT IS A VERY DANGEROUS WITH LITTLE ROOM FOR ERROR IN CITY TRAFFIC AS I FEEL LUCKY TO BE ALIVE AFTER THE VEHICLE STOPPED WORKING A TOTAL OF SIX TIMES BEFORE MAKING IT HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429388October 11, 2011
STEERING, STEERING:ELECTRIC POWER ASSIST SYSTEM
WITHOUT PRIOR NOTICE OR CONCERN, THE POWER STEERING SYSTEM COMPLETELY STOPPED WORKING. UPON EXAMINATION BY A FORD DEALER IT HAS BEEN DETERMINED THAT THE POWER STEERING RACK ASSEMBLY AND POWER STEERING CONTROL MODULE SIMULTANEOUSLY FAILED CAUSING THE ISSUE. DURING ROUTINE DRIVING AT NORMAL SPEEDS THIS FAILURE COULD CAUSE A DRIVER TO LOSE FULL CONTROL OF THE VEHICLE DUE TO THE LACK OF ADEQUATE STEERING ASSISTANCE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429424October 11, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2008 FORD ESCAPE HYBRID. THE CONTACT STATED THAT UPON STARTING THE VEHICLE, THE CHECK BRAKE SYSTEM WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT THEN DEPRESSED THE BRAKE PEDAL AND THE PEDAL DEPRESSED TO THE FLOOR. THE VEHICLE WAS SHUT OFF AND UPON RESTART, THE VEHICLE OPERATED AS NORMAL. THE FAILURE RECURRED ON AN INTERMITTENT BASIS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE IT WAS IN THE PROCESS OF HAVING THE FAILURE DIAGNOSED AND REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 37,500. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429508October 11, 2011
SUSPENSION
FROM DAY 1, 365 MILES, AS I TURNED LEFT ON A WIDE TURN OR SHORT TIGHT TURN I HEAR A CLUNK NOISE FELT IN THE FLOOR BOARDS. AFTER 10,000 MILES I CAN MAKE IT DO IT ON COMMAND. ONLY LEFT TURNS. FORD HAS REPLACE SWAY BAR BUSHINGS AND ONLY LASTS 2-3 DAYS, NOISE RETURNS. THIS WILL BE THE 3RD ATTEMPT TO PUT "FRAME EARS" ON TO DETERMINE SOURCE OF NOISE. MAYBE I SHOULD STOP TURNING LEFT? *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429331October 10, 2011
POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
I HAVE @75000 MILES ON MY FORD ESCAPE HYBRID 4WD. I STARTED HEARING A NOISE AND STRONG VIBRATION IN THE STEERING WHEEL AT 50 MPH AND A NOISE AS I SLOW DOWN. I TOOK IT IN TO THE DEALERSHIP I HAVE ALWAYS TAKEN MY CAR TO AND THEY EVENTUALLY DIAGNOSED IT AS BEING THE TRANSFER CASE. ON SEPT 15, 2011, THE DEALERSHIP SAID AT THAT TIME TO REPLACE THE TRANSFER CASE WOULD BE @$1500-1600. THE DEALERSHIP ALSO SAID IT WAS BACK ORDERED UNTIL OCT 10, 2011. THEY SAID IT OBVIOUSLY WAS A PROBLEM WITH MANY ESCAPES SINCE IT WAS BACK ORDERED AT FORD. I HAVE ASKED FORD TO PAY FOR THE REPLACEMENT OF THE TRANSFER CASE AND THEY HAVE REFUSED. I WENT ON LINE AND THIS PROBLEM HAS HAPPENED TO OTHER OWNERS OF THE ESCAPE, NOT JUST 2005. ONE OWNER SAID IT HAPPENED AT 60,000 MI. I FEEL IT IS A FLAW AND THAT THEY SHOULD PAY TO REPLACE IT. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429265October 9, 2011
STEERING
THE 2008 ESCAPE I OWN HAS BEEN THE MOST DANGEROUS VEHICLE THAT HIT THE ROAD. THE MOST RECENT FAILURE HAS BEEN THE STEERING SHAFT AND A JOINT WHICH CAUSED THE VEHICLE TO BE UNABLE TO STEER. IT HAPPENED IN A PARKING LOT AND I JUST SLAMMED ON THE BRAKES SO I DID NOT HIT ANYTHING BUT IT COULD HAVE BEEN MUCH WORSE. THE CAR WAS CLUNKING AND MY MECHANIC SAID MOST LIKELY IT'S A BALL JOINT OR TIE ROD AND TO GET IT IN SOON, BUT I HAVE BEEN TRYING TO CATCH UP AS THIS VEHICLE WAS JUST IN DUE TO THE FAILURE OF THE TRANSMISSION COOLER WHICH WAS ALMOST A $1000 REPAIR. THE CAR AGAIN IS UNDRIVEABLE, AND FROM WHAT I RESEARCHED THIS PROBLEM IS ANOTHER $1500 TO REPAIR. FORD IS MAKING MONEY HAND OVER FIST WITH THESE VEHICLES AND WILL NOT REPAIR ANYTHING. SECOND MAJOR ISSUE WHERE I WAS TOLD OUT OF WARRANTY NOT OUR PROBLEM! PEOPLE ARE GOING TO GET KILLED, IF I WASN'T 1 YEAR FROM PAYING THIS JUNK BOX OFF I WOULD DUMP IT. THE FIRST ISSUE ALMOST CAUSED A MAJOR ACCIDENT BECAUSE THE PART THAT FAILED DUMPED ALL MY TRANSMISSION FLUID OUT AND I WENT TO MERGE ONTO THE HIGHWAY AND MY VEHICLE ALMOST STOOD STILL AND WOULD NOT MOVE. THIS STEERING PROBLEM WOULD HAVE BEEN MUCH WORSE AS 95% OF MY 55 MILE COMMUTE IS HIGHWAY AND I AM THANKING GOD IT HAPPENED IN A PARKING LOT AND NOT ON THE HIGHWAY. SOMEONE NEEDS TO HELP US NOT ONLY TO GET FORD TO FIX AND PAY FOR THEIR FAULTY PRODUCT BUT TO RECALL THESE ITEMS BEFORE SOMEONE GETS KILLED!!!! DON'T BUY A FORD ESCAPE THEY ARE DANGEROUS AND A HUGE MONEY PIT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429055October 7, 2011
POWER TRAIN
THE VEHICLE STALLS (LOSES ALL POWER AND COMES TO A HALT) AT LOW SPEEDS EVEN SOMETIMES IN REVERSE GEAR. IT HAS HAPPENED AT PARKING LOTS AT LOW SPEEDS OR WHEN I AM JUST ABOUT TO TAKE OFF AT TRAFFIC LIGHTS. ONLY HAPPENS AT LOW SPEEDS. HAVE TAKEN IT TO THE DEALERSHIP MULTIPLE TIMES, HAVE GOTTEN THE COMPUTER MODULE REPROGRAMMED, CHANGED BATTERY, ALTERNATOR, IDLER CONTROLLER VALVE AND RELAY SO FAR. NONE OF THESE HAVE FIXED THE PROBLEM, THE CAR IS BACK WITH THE MECHANIC FOR OTHER CHECKS. THE PROBLEM HAS BEEN VERY INTERMITTENT, IT SOMETIMES HAPPENS AND SOMETIMES DOES NOT!. TAKING THE KEY OUT AND PUTTING IT BACK AND STARTING THE ENGINE AGAIN GETS ME MOVING AGAIN!. SO FAR I HAVE BEEN LUCKY NOT TO BE HIT BY ANYONE FROM BEHIND!. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428937October 6, 2011
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 5 MPH, THE CONTACT WAS UNABLE TO MANEUVER THE STEERING WHEEL. THE CONTACT SHUT THE ENGINE OFF AND REGAINED POWER STEERING AFTER RESTARTING THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428834October 5, 2011
SERVICE BRAKES, HYDRAULIC
THE BRAKES FAIL ON A REGULAR BASIS WHILE SLOWING DOWN FROM SPEEDS BETWEEN 10 AND 35 MPH. IT OCCURS AS A SUDDEN RELEASE OF BRAKING PRESSURE WHILE STEPPING ON THE BRAKE PEDAL TO SLOW DOWN. AT THAT TIME A MOMENTARY WARNING LIGHT COMES ON FOR SEVERAL SECONDS AND THE SYSTEM APPEARS TO GO INTO A FAIL-SAFE MODE THAT ALLOWS MANUAL OPERATION OF THE BRAKES. THIS CAUSES A LARGE INCREASE IN BRAKING DISTANCE AND I CONSIDER IT VERY DANGEROUS. THIS FAILURE SEEMS TO BE RELATED TO THE HYBRID BRAKING SYSTEM AND MAY BE COMMON TO OTHER HYBRID VEHICLES. AFTER STOPPING THE WARNING LIGHT GOES AWAY AND THE BRAKES WILL AGAIN FUNCTION NORMALLY. THE FAILURE DOES NOT OCCUR CONTINUOUSLY BUT IT DOES OCCUR ALMOST EVERY DAY THAT IT IS DRIVEN. THE CAR HAS BEEN IN A REPAIR SHOP NUMEROUS TIMES WITH MANY PART REPLACED BUT THE PROBLEM CONTINUES TO EVADE OUR FLEET MECHANICS. THIS IS AN INHERENT PROBLEM WITH THIS VEHICLE AND COMMONLY KNOWN WHERE THERE ARE LARGE FLEETS OF HYBRID VEHICLES. MY CO-WORKER DRIVES THE SAME TYPE OF ESCAPE HYBRID AND HE HAS THE SAME FAILURE. PLEASE INVESTIGATE WITH FORD AND/OR TOYOTA. A SIMILAR PROBLEM HAS BEEN SEEN WITH TOYOTA PRIUS IN OUT FLEET. *TR CONSUMER STATED AT SOME PERIOD AROUND 2014-15 THE CAR WAS SENT TO THE FLEET DEPT AGAIN FOR BRAKING PROBLEMS AND THERE WAS SOME BREAKTHROUGH WITH REPAIRS. VEHICLE WAS TRANSFERRED TO DIFFERENT NYCDEP DRIVER FOR A COUPLE OF YEARS. VIN NUMBER NOT AVAILABLE BUT COULD INQUIRE WITH CONSUMER'S TRANSPORTATION SECTION. UPDATED 6/11/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428836October 5, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM
DRIVING ON THE HIGHWAY AND ABS AND EMERGENCY BRAKE LIGHTS CAME ON, ALONG WITH MESSAGE "SYSTEM BRAKE FAILURE" AND "REGEN BRAKES DISABLED". AT THIS TIME, THE BRAKES ALMOST FEEL TOTALLY OUT (1/2 PRESSED) OR VERY TOUCHY (FULL PRESS). TOOK IT TO A FORD DEALERSHIP AND THEY SAID THEY NEEDED TO REPLACE ABS MODULE ($2500) WHICH WE AGREED TO. A FEW DAYS AFTER IT WAS REPLACED, SAME THING HAPPENED (LIGHTS, MESSAGES AND BRAKES ISSUES). WE TOOK IT BACK, AND BY THE TIME IT WAS TO THE DEALERSHIP THE LIGHTS, MESSAGES AND BRAKES WERE BACK TO NORMAL. THEY COULDN'T FIND AN ISSUES. A FEW DAYS LATER, IT HAPPENED AGAIN WHILE IN A TRAFFIC JAM (VERY SCARY!!!) TOOK IT IMMEDIATELY TO A DEALERSHIP TO HAVE THEM CHECK THE CODES. TOOK THE CODES TO THE ORIGINAL DEALERSHIP AND THEY TOOK MY ESCAPE FOR 2 DAYS, SAYING THEY RESET THE CODES AND IT WAS A COMPUTER ISSUE. 5 DAYS LATER IT HAPPENED AGAIN IN OUR DOWNTOWN (VERY SCARY). NO ONE SEEMS TO KNOW WHAT IS GOING ON. I HAVE CONTACTED FORD AND THEY ARE NOT FAMILIAR WITH THIS ISSUE HOWEVER I HAVE SEEN OTHER MENTIONS ABOUT THIS ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428299October 3, 2011
SEATS
REAR END COLLISION CAUSED BOTH FRONT SEATS BUCKLE BACK COMPLETELY FLAT . IS THAT SUPPOSED TO HAPPEN?
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10428183October 2, 2011
SERVICE BRAKES, HYDRAULIC
"ABS" WARNING LIGHT ILLUMINATED AND "SERVICE BRAKE SYSTEM" APPEARED ON DISPLAY. APPLIED BRAKE PEDAL AND ANTI-LOCK ENGAGED CAUSING A "CHATTERING" SOUND FROM BRAKES AND SEVERE VIBRATION. EXTRA PRESSURE ON BRAKE PEDAL NEEDED TO BRING VEHICLE TO A SAFE STOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428120October 1, 2011
SERVICE BRAKES, HYDRAULIC
2001 FORD ESCAPE FELT LIKE ABS WAS KICKING IN ON ICE. FELT PUMPING IN PEDAL AND POOR BRAKING. THIS HAS HAPPENED SEVERAL TIMES IN PAST 2 WEEKS. SEEM TO HAPPEN MOST AT SPEEDS OF 30-60 MPH. ALMOST REENDED ANOTHER VEHICLE. CAR WAS PURCHASED 9/6/2011. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10428168October 1, 2011
VEHICLE SPEED CONTROL
ANYTIME TEMPERATURE IS BELOW APPROXIMATELY 50 DEGREES F, GAS PEDAL STICKS AND CANNOT BE DEPRESSED FOR ACCELERATION UNTIL VEHICLE IS BEING DRIVEN. PEDAL ALSO HANGS CLOSED AT THIS TEMPERATURE WHILE BEING DRIVEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427756September 28, 2011
STEERING
I HAVE EXPERIENCED A SERIOUS SAFETY CONCERN, AND IT APPEARS THAT THERE IS NO CURRENT RECALL OR ACKNOWLEDGEMENT OF THIS ISSUE. WHILE DRIVING, THE STEERING LOCKED UP. LUCKILY, THE CAR WAS ONLY TRAVELING OUT OF THE DRIVEWAY AT LOW SPEEDS. THIS HAPPENED A FEW MOMENTS LATER, AGAIN, AT A LOW SPEED OF DRIVING. THE ONLY REMEDY INITIALLY WAS TO TURN OFF AND TURN THE CAR BACK ON. WE HAVE TAKEN THE VEHICLE IMMEDIATELY TO THE DEALERSHIP FOR FEAR OF SERIOUS INJURY/DEATH AND WAS PROVIDED INFORMATION THAT THERE IS AN ELECTRICAL SHORT IN THE STEERING COLUMN, CAUSING THE FUNCTIONALITY OF THE STEERING TO FAIL. AFTER RESEARCH, THERE APPEARS TO BE QUITE A FEW COMPLAINTS FROM OTHER OWNERS ONLINE WITH THIS EXACT SAME SITUATION, ALL IN THE 2008 FORD ESCAPE, WHICH IS THE VEHICLE I DRIVE. ADDITIONAL RESEARCH SHOWS THAT THIS MODEL YEAR WAS THE FIRST YEAR THAT FORD EQUIPPED A VEHICLE WITH ELECTRONIC POWER STEERING VS TRADITIONAL POWER STEERING. AFTER FILING A COMPLAINT WITH FORD SEEING THAT THERE ARE NO RECALLS AND URGING A VOLUNTARY RECALL, I WAS DENIED ANY ASSISTANCE OR REASSURANCE THAT THEY ARE CONCERNED FOR SAFETY OF OTHERS THAT MAY BE DRIVING AT HIGHER SPEEDS WHEN THE STEERING FAILS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427611September 27, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO AN AUTHORIZED DEALER AND THEY STATED THAT THERE WAS A PCM FAILURE. THE MANUFACTURER WAS NOTIFIED AND THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 107,741 AND THE CURRENT MILEAGE WAS 107,743.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427622September 27, 2011
UNKNOWN OR OTHER, VISIBILITY:GLASS, SIDE/REAR
I DROVE 7 MILES TO WORK. IT WAS A LITTLE FOGGY/DEWEY OUT SO I TURNED ON MY REAR DEFROST. THE TEMPERATURE WAS IN THE LOW 60'S, SO COOL, BUT NOT COLD BY ANY MEANS. I PARKED MY CAR AND ROLLED THE WINDOWS (ALL 4) DOWN @ 3 INCHES. WHEN I PARKED MY CAR @ 8:00AM IT WAS FINE. BY 9:10AM, I WAS INFORMED THAT THE BACK WINDSHIELD OF MY CAR WAS "BROKEN". WHEN I WENT TO CHECK MY CAR, THE BACK WINDSHIELD HAD COMPLETELY BLOWN OUT. THERE WAS BARELY ANY GLASS ON THE INSIDE OF THE CAR AS IT HAD ALL BLOWN OUT 3-4 FEET INTO THE PARKING LOT. I DID HAVE THE LOCAL POLICE RESPOND JUST IN CASE AND THE OFFICER SHRUGGED AND QUESTIONED/STATED "FREAK ACCIDENT". I'VE FOUND NUMEROUS REPORTS OF THIS HAPPENING ON THESE VEHICLES, YET NO PUBLIC AWARENESS HAS BEEN MADE. I AM JUST GLAD THAT IT DIDN'T HAPPEN WHILE I WAS DRIVING LIKE WITH SOME REPORTS I'VE READ. MY INSURANCE WOULD COVER A "RECYCLED" REAR WINDSHIELD/WIPER AND I AM TERRIFIED TO USE THE REAR DEFROST ON THE NEW ONE KNOWING THAT IT CAME FROM THE SAME YEAR AND MAKE OF VEHICLE FOR FEAR IT WILL HAPPEN AGAIN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427690September 27, 2011
SERVICE BRAKES, HYDRAULIC, ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
THE VEHICLE WAS PARKED AND WOULD NOT START. I RECEIVED WARNINGS ON THE DASH AND THE INFORMATION PANEL STATING TO SLOW TO A STOP AND SERVICE THE BRAKES. I WAS ABLE TO START THE VEHICLE AFTER DISCONNECTING THE BATTERY AND EVERYTHING OPERATED NORMALLY. AFTER GETTING HOME AND RUNNING DIAGNOSTICS EVERYTHING CAME BACK NORMAL. LATER THAT DAY THE VEHICLE WOULD NOT START AGAIN WITH THE SAME WARNINGS AND IT WAS MORE AND MORE DIFFICULT TO GET THE VEHICLE WORKING AGAIN. I ALSO NOTICED THAT THE 12V BATTERY SEEMED TO BE LEAKING SO I INSPECTED AND CLEANED IT. THE NEXT DAY (MONDAY) I BROUGHT THE VEHICLE TO THE FORD DEALER AND EXPLAINED THE PROBLEMS INCLUDING THE LEAKING BATTERY. THE DEALER REPLACED THE 12 V BATTERY UNDER WARRANTY AND SAID MY PROBLEMS SHOULD BE FIXED BUT THEY WOULD CHECK FOR FAULT CODES. THE DEALER FOUND ADDITIONAL PROBLEMS WITH THE ABS BRAKE SYSTEM BUT COULD NOT IMMEDIATELY DIAGNOSE THE CAUSE. THE CAR WAS LEFT FOR ANOTHER DAY AND EVENTUALLY I WAS TOLD THAT IT WAS MOST LIKELY THE HYDRAULIC CONTROL UNIT (HCU) WITH WAS APPROXIMATELY A $4500 PART. I HAVE READ STORIES ONLINE THAT THIS IS A FAIRLY COMMON PROBLEM WITH THIS MODEL YEAR ESCAPE HYBRID AND FORD IS AWARE OF THE ISSUE BUT NOT DOING ANYTHING TO CORRECT IT OTHER THAN MAKING THE OWNERS BUY $4500 REPLACEMENT PARTS. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10427196September 26, 2011
ELECTRICAL SYSTEM
THE TIRE PRESSURE MONITOR LIGHT COMES ON AND THE MESSAGE CENTER SAYS "TIRE PRESSURE MONITOR FAULT". AT THE SAME TIME THE DOOR AJAR LIGHT AND BRAKE LIGHTS CAME ON. THE VOLUME ON THE STEREO AUTOMATICALLY GOES DOWN OR STOPS WORKING OR CAN'T CHANGE STATIONS WHEN I GET THE TIRE PRESSURE MESSAGE OR REBOOTS ALONG WITH THE AIR CONDITIONER BLOWING HOT AIR. THE DOORS DON'T AUTOMATICALLY LOCK, WHEN THEY DO LOCK, THE AC COMES BACK ON. AS IT GOT WORSE THE DASH HAS A MIND OF ITS OWN, SOMEDAYS IT DOESN'T LIGHT UP OTHER DAYS IT STAYS ON ALL NIGHT. SOMETIMES WHEN I RIDE OVER A SPEED BUMP IT WILL FIX THE PROBLEM, BUT IT ALWAYS COMES BACK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10426918September 23, 2011
POWER TRAIN
DEFECTIVE TRANSMISSION COOLER FAILS AND LEAKS TRANSMISSION FLUID. THE VEHICLE LURCHES WHILE LOW ON TRANSMISSION FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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