Ford Escape Complaints

29,499 consumer complaints on file.

#10437356November 27, 2011
ELECTRICAL SYSTEM
MY 2005 FORD ESCAPE WAS BOUGHT NEW. THE FIRST SITUATION OCCURRED IN 2007. CAR STARTED MISFIRING ON MAJOR NYC HIGHWAY AT 50 MILES AN HOUR AT NIGHT AND FINALLY STALLED OUT. MADE IT TO SIDE OF HIGHWAY AND WAITED FOR TOW TRUCK. THAT SITUATION COST ME A NEW COMPUTER COILS AND WHATEVER ELSE WAS NECESSARY IN ORDER TO REPAIR CAR ADDING UP TO 1300. AFTER THAT AND AT THE PRESENT TIME, NOVEMBER 20011 I HAVE EXPERIENCED SEVERAL STALLINGS ON HIGHWAYS LEAVING ME IN UNSAFE SCENARIOS THAT COULD HAVE BEEN EXTREMELY DANGEROUS. I HAVE REPLACED COUNTLESS COILS, PLUGS, HAD CATALYTIC CONVERTER ISSUES, ALONG WITH ALARM TRIPPING, THE INTERIOR LIGHTS GOING OFF FOR NO REASON AND NOW AFTER A TRIP FROM NY TO VA MY CAR LET ME DOWN AGAIN. DELAYING MY TRAVEL HOME AND HAVING TO STAY IN VA FOR REPAIR FINDING OUT I NEED ANOTHER COMPUTER. MAJOR DISAPPOINTMENT AND A MONEY PIT. ATTENTION HAS TO BE BROUGHT TO THIS MATTER AND THE HUNDREDS OF OTHER CUSTOMERS WHO HAVE EXPERIENCED THE SAME SITUATION. FORD HAS TO ACKNOWLEDGE THESE MAJOR PROBLEMS AND MOVE IN A DIRECTION TO REMEDY THEM. THIS IS A HUGE SAFETY ISSUE. IT'S NOT ONE CAR FAILING ON THE HIGHWAY IT'S MULTIPLE AND THE EVIDENCE IS IN THE REVIEWS. THE CAR HAS 92,000 MILES AND WITH THE AMOUNT OF MONEY I HAVE DUMPED INTO IT I SHOULD HAVE A LUXURY AUTOMOBILE SITTING IN MY DRIVE WAY. I CAN NO LONGER PUT UP WITH THIS AND HAVE NO OTHER CHOICE BUT TO ESCAPE FROM MY FORD ESCAPE. IT'S NOT SAFE! AND I DEMAND ACTION BE TAKEN AND WANT TO BE ACKNOWLEDGED AND CONTACTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10437246November 25, 2011
POWER TRAIN
I WAS PARKED ON THE SIDE OF THE ROAD, GOT OUT OF MY VEHICLE,WHEN I TURNED AROUND MY VEHICLE WAS HEADING TOWARD ME TRIED TO STOP IT RAN ME OVER AND THEN HIT A TREE , I RECEIVED INJURY TO MY LEGS, ALSO HAD TO HAVE MY CAR FIXED ON THE LEFT FRONT END. I WOULD LIKE TO HAVE FORD LOOK INTO THIS COMPLAINT, ALSO I FEEL I SHOULD BE REIMBURSED, FOR MY INJURIES AND THE COST FOR ME TO FIX THIS VEHICLE. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10436700November 22, 2011
STRUCTURE:BODY:HATCHBACK/LIFTGATE, VISIBILITY:GLASS, SIDE/REAR
WHILE CLOSING THE REAR HATCH, THE GLASS/HATCH EXPLODED INTO AND OUTSIDE OF THE CAR HITTING MY DAUGHTER IN THE FACE. THERE WAS NOT UNUSUAL TENSION OR BINDING WHILE CLOSING THE REAR GLASS HATCH. DID NOT REQUIRE ADDITIONAL EFFORT TO CLOSE IT. THE VEHICLE WAS IN PARK, THE ENGINE WAS OFF,TEMPERATURE OUTSIDE APPROX 50 DEGREES. VEHICLE WAS WARM AS IT HAD BEEN PREVIOUSLY DRIVEN UPDATED 11/28/11 *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436723November 22, 2011
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
ON THE NIGHT OF OCTOBER 21, 2011 I WAS DRIVING ON RT.66W NEAR GAINESVILLE, VA IN MY 2007 FORD ESCAPE HYBRID WITH APPROXIMATELY 71,500 MILES.. AN ALARM SOUNDED AND I GOT A DASH MESSAGE READING "STOP THE CAR SAFELY NOW". CONCURRENTLY, I LOST POWER AND WAS FORCED TO IMMEDIATELY PULL OVER TO THE SHOULDER. WHEN I CONSULTED THE OWNER'S MANUAL, I WAS INFORMED IT WAS A PROBLEM WITH THE HYBRID SYSTEM. THE MANUAL SUGGESTED TURNING OFF THE CAR & RESTARTING. WHEN I DID THIS, THE WARNING LIGHT WENT OFF AND THE POWER RETURNED. I WAS EXTREMELY CONCERNED ABOUT PULLING INTO 70 MPH TRAFFIC AND CRAWLED DOWN THE SHOULDER UNTIL I COULD EXIT. FOR THE NEXT 35 MILES (UNTIL I GOT TO MY DESTINATION) THIS SAME THING OCCURRED 3 MORE TIMES ON DARK, RURAL ROADS. LUCKILY, MY HUSBAND WAS TRAVELING THE SAME ROUTE IN ANOTHER CAR, TRAFFIC WAS LIGHT, AND THERE WERE AVAILABLE SHOULDERS ON THE ROAD FOR AN IMMEDIATE PULL-OVER. THIS WAS A DANGEROUS AND FRIGHTENING SITUATION. I CONSIDER THE SUDDEN LOSS OF POWER ON A HIGH-SPEED HIGHWAY TO BE AN EXTREMELY DANGEROUS SAFETY PROBLEM. THIS WARRANTS A RECALL OF THE FAILING PARTS TO PREVENT ANY OTHER OCCURRENCES WHICH COULD LEAD TO SERIOUS ACCIDENTS AND POSSIBLY FATALITIES. *TR THE DEALER REPLACED THE COOLING FAN AND WATER PUMP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436750November 22, 2011
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE THROTTLE BECAME STUCK AND HE HAD TO USE EXTREME FORCE BEFORE THE VEHICLE WOULD DRIVE NORMALLY. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE SINCE THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 103,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436758November 22, 2011
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT:SEAL
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT A SEAL BLEW IN THE FRONT AXLE, CAUSING TRANSMISSION FLUID TO LEAK FROM THE VEHICLE. THE DEALER DID NOT MAKE AN ATTEMPT TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS AWARE OF THE FAILURE HOWEVER, DID NOT OFFER ANY ASSISTANCE. THE CURRENT MILEAGE WAS 25,000. THE APPROXIMATE FAILURE MILEAGE WAS 20,000. ....UPDATED 12/03/12 *BF THE CONSUMER TWO REPAIRS WERE MADE IN LESS THAN FIVE MONTHS. THE AXLE SEAL WAS LEAKING TRANSMISSION FLUID. UPDATED 01/12/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436754November 22, 2011
SERVICE BRAKES, HYDRAULIC
THE ABS SENSOR RINGS ON MY FRONT BRAKES KEEP GETTING CRACKS IN THEM. THIS IS DISABLING THE ABS ON MY VEHICLE. I GET IT FIXED AND THEN A YEAR AND 2 MONTHS LATER IT CRACKS AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436537November 21, 2011
VISIBILITY, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, THE REAR WINDSHIELD DETACHED FROM THE VEHICLE. THE VEHICLE WAS STOPPED AND THE CONTACT NOTICED THAT THE HINGES FOR THE WINDSHIELD WERE BROKEN. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED. THE CONTACT REPAIRED THE VEHICLE HIMSELF. THE CONTACT ALSO STATED THAT WHILE DRIVING 40 MPH IN SNOWY CONDITIONS, HE APPLIED TO BRAKES AND THE ANTI LOCK BRAKE WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS NOT TAKEN TO HAVE THE FAILURE DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436563November 21, 2011
STEERING
PROBLEMS WITH POWER STEERING MOTOR SUDDENLY SHUTTING DOWN ON THE HYBRID VEHICLE. THE PROBLEM OCCURS AT VEHICLE TURNED ON UP TO MODERATE VEHICLE SPEEDS. WHEN THE PROBLEM FIRST OCCURRED, IT CONFUSED THE DRIVER, AS THE POWER STEERING WOULD EXPERIENCE SUDDEN LOSS DURING WHEN THE VEHICLE IS IN ELECTRIC MODE (0-30MPH). THE SUDDEN LOSS OF POWER STEERING PUTS THE DRIVER IS AT RISK OF LOSING CONTROL OF THE VEHICLE, AND ACCIDENT. COMPLAINTS TO THE MECHANIC ABOUT THE STEERING PROBLEM ARE DIFFICULT. WITH THE MOTOR OFF IN ELECTRIC MODE, AND SUDDEN LOSS OF POWER STEERING, THE DRIVER IS LED TO BELIEVE THAT MOTOR IS AT FAULT, AND WILL COMPLAIN TO THE MECHANIC IN SUCH WAY. PICTURE THE VEHICLE COMPLETELY SHUT DOWN WITH NO POWER STEERING. YOUR LED TO BELIEVE THAT VEHICLE MOTOR IS MALFUNCTIONING. THIS IS NOT THE CASE WITH THE HYBRID, AS THE VEHICLE IS NOT ACTUALLY SHUT DOWN, IT'S IN ELECTRIC MODE. NO INDICATORS ARE PRESENT WITHIN VEHICLE COMPUTER SYSTEM TO INDICATE THAT THE PROBLEM IS WITH POWER STEERING. SERVICE DEPARTMENT INDICATES THAT THERE IS AN ELECTRONIC POWER STEERING MOTOR PROBLEM, CAUSING A BINDING ISSUE WITH THE COLUMN. TWO SERVICE DEPARTMENTS REPORT THAT THIS IS A UNIQUE ISSUE. SEVERAL FORUMS ONLINE ARE INDICATING THAT THIS ISSUE IS NOT UNIQUE, AND RATHER COMMON. SERVICE DEPARTMENT ANDY GATES (FORD, VICTORVILLE, CA) REPORTS THAT THE VEHICLE IS NOT SAFE TO DRIVE IN IT'S CURRENT STATE. THE REPORT FROM SERVICE DEPARTMENT VICTORVILLE, CA INDICATES THAT THE STEERING COLUMN WAS DESIGNED WITH SAFETY FLAWS, AND FORD IS HAVING DIFFICULTY DIAGNOSING THE PROBLEM EARLY ON. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436633November 21, 2011
SERVICE BRAKES, HYDRAULIC
WHILE DRIVING MY 2008 FORD ESCAPE HYBRID, THE WARNING CHIME SOUNDED, "SERVICE BRAKES" FLASHED ON THE DISPLAY, AND I LOST ALMOST ALL OF MY BRAKING POWER AS I WAS COMING UP ON A STOP SIGN. I WAS BARELY ABLE TO STOP. LATER, AFTER THE CAR WAS TURNED OFF, THE BRAKES WERE RESTORED. THIS HAS OCCURED SEVERAL TIMES IN THE LAST WEEK. EACH TIME I START THE CAR, ALL IS OK, AS I ACCELLERATE, THERE IS A CLUNK AS IF THE ENGINE WANTS TO STALL BUT KEEPS GOING DUE TO MOMENTUM. A SCAN OF SYSTEM FAULTS SHOWS BRAKES ALL OK. I DRIVE THE CAR A FEW MILE AND THE ABS LIGHT COMES ON AND THE CHECK BRAKES LIGHT COMES ON AND STAYS ON. CAR STILL SEEMS TO RUN FINE WITH ABS LIGHT AND CHECK BRAKES INDICATOR. BUT SOFT BRAKES ARE VERY WOORYSOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436671November 21, 2011
POWER TRAIN
DRIVING DOWN HIGHWAY WHEN ENGINE FAILED, LUCKILY WAS ABLE TO GET RESTARTED & DRIVE INTO TOWN 10 MILES. ONLY ABLE TO DRIVE 40 MPH WHILE MOTOR SPUTTERED & TRIED TO DIE WHEN STOPPED AT LIGHT. TOWED TO AUTO REPAIR LOT & TOLD HAD 3 IGNITION COILS BAD. COMPUTER CHECK LATER REVEALED PCM BAD IN 3 SPOTS & WILL COST $700 TO REPAIR. OTHER MODELS HAVE HAD RECALLS & SO SHOULD THE 2005 FOR THE PCM. OWNERS SHOULD NOT BE FORCED TO HAVE SUCH EXPENSE, IF PART IS KNOWN TO FAIL.....NUMEROUS COMPLAINTS FILED ON-LINE ABOUT 2005 FORD ESCAPES. WITH 2 MINOR CHILDREN, I CANNOT AFFORD TO LOSE POWER WHILE DRIVING, OR WILL HAVE A MAJOR TRAFFIC ACCIDENT. I WAS LUCKY IN THIS CASE & WILL NEVER OWN ANOTHER FORD. IF FORD KNOWS OF THE PROBLEM, PLEASE HOLD THEM RESPONSIBLE FOR THEIR ACTIONS!! IT WILL TAKE OVER A MONTH TO GET THE PCM REMANUFACTURED & RE-INSTALLED. WHAT AM I SUPPOSED TO DRIVE IN THE MEAN TIME? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436525November 20, 2011
SERVICE BRAKES, HYDRAULIC
PURCHASED 2008 4 WHEEL DRIVE FEH USED IN NOV.2010. ON TWO OCCASIONS THE BRAKE PEDAL WENT TO THE FLOOR. FIRST OCCASION ABS BRAKE WARNING LIGHT CAME ON. AFTER START/STOP IGNITION BRAKES CAME BACK. TOOK TO FORD DEALER FOR CODES. NO CODES NOTED. SECOND OCCURRENCE OCT. 2011. BRAKES FAILED WHILE PULLING INTO A PARKING PLACE. ABS AND REGEN BRAKE DISABLED LIGHTS CAME ON. TOOK TO LOCAL DEALER KEPT CAR 8 DAYS. COULD NOT REPLICATE PROBLEM. CODES DID REGISTER. TALK OF A MASTER CYLINDER REPLACEMENT, BUT FAVORED RECHARGING ELEC. BATTERY AND CHANGED DIRTY FILTER ON IT. I WAS VERY LUCKY - IF THE BRAKES HAD FAILED AS THEY DID AND I WAS APPROACHING A STOP LIGHT WITH ANOTHER CAR AHEAD OF ME I WOULD HAVE HIT IT. DEALER SAYS IT PROBABLY OK. BOUGHT CAR FOR OUR 16 YEAR OLD SON TO DRIVE - TOO UNSAFE AND UNPREDICTABLE. TRADED IN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436460November 19, 2011
STEERING
THE POWER STEERING IN THIS VEHICLE FAILED TWICE. BOTH TIMES WERE AT LOW SPEED, AND I WAS ABLE TO RECOVER. A SEARCH ON THE INTERNET REVEALS THIS TO BE A SOMEWHAT COMMON PROBLEM WITH ESCAPES, BUT HAS YET TO BE ACKNOWLEDGED BY FORD. I WILL TAKE IT TO THE DEALER BUT AM AFRAID THAT I'LL HAVE THE SAME EXPERIENCE AS OTHERS, IN THAT THE PROBLEM WILL NOT BE PRESENT WHEN THE DEALER LOOKS AT IT. AT THIS POINT I NO LONGER CONSIDER THE VEHICLE SAFE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436375November 18, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2005 FORD ESCAPE HYBRID. THE CONTACT STATED THAT THE BRAKE WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER SEVERAL TIMES WHERE THE BRAKE PADS, ROTORS AND SENSORS WERE REPLACED, BUT THE FAILURE WAS NOT CORRECTED. THE VEHICLE WAS THEN TAKEN TO A LOCAL MECHANIC WHERE THE CONTACT WAS ADVISED THAT THE MANUFACTURER HAD PROVIDED A TECHNICAL SERVICE BULLETIN FOR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436227November 17, 2011
STRUCTURE:BODY
THE REAR HATCH ON MY 2009 FORD ESCAPE XLT 4X4 FINALLY QUIT OPENING. I HAVE HAD THE VEHICLE INTO THE DEALER FOR NUMEROUS ISSUES AND ALWAYS MENTIONED A PROBLEM WITH THE REAR HATCH NOT ALWAYS OPENING BUT THEY COULD NEVER DUPLICATE THE PROBLEM. I AM NOW 5000 MILES OUT OF THE BUMPER TO BUMPER WARRANTY AND THE HATCH WILL NOT OPEN. IT USED TO 'HANG UP AND NOT OPEN ON OCCASION, BUT NOW APPEARS TO BE PERMANENT. WHEN I CALLED MY DEALER THEY TOLD ME IT WAS OUT OF WARRANTY AND THEY HAD OTHER CUSTOMERS THAT HAD THE SAME PROBLEM, UNFORTUNATELY, THOSE CUSTOMERS PAID BETWEEN $250.00 AND $700.00 TO HAVE IT FIXED. I CONTACTED FORD DIRECTLY REQUESTING THEY REPAIR THE LIFT GATE SINCE IT HAD BEEN REPORTED WHEN ORIGINALLY UNDER WARRANTY, ONLY TO BE ADVISED TO PAY TO HAVE IT REPAIRED AS IT IS NOW OUT OF WARRANTY, AND SAVE MY RECEIPTS IN CASE THERE EVER IS A RECALL. (I FIND THIS STATEMENT INTERESTING BECAUSE IT MEANS THEY ARE AWARE OF THE PROBLEM). THE ONLY LATCH ON THE LIFT GATE IS A BUTTON ABOVE THE LICENSE PLATE, THERE IS NO LATCH INSIDE THE VEHICLE OR GLOVE COMPARTMENT THAT WOULD ALLOW YOU TO MANUALLY OPEN IT. I CONSIDER THIS A HUGE SAFETY CONCERN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436002November 16, 2011
SERVICE BRAKES, HYDRAULIC
LEFT FORWARD RUBBER BRAKE LINE FAILED. MECHANIC HAD TO RPLACE THEM ALL DUE TO SEVERE WEAR. IMMENANT FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435600November 14, 2011
POWER TRAIN
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT SHE WAS UNABLE TO SHIFT FROM SECOND GEAR. THERE WAS AN INCREASE IN ENGINE RPMS AS SHE ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD NOT RESPOND. THE DEALER ADVISED THE CONTACT TO REPLACE THE TRANSMISSION AND THE MANUFACTURER WAS MADE AWARE OF THE FAILURE HOWEVER DID NOT OFFER ANY ASSISTANCE SINCE THERE WERE NO RECALLS FOR THE FAILURE. NO REPAIRS WERE PERFORMED. THE CURRENT AND THE FAILURE MILEAGES WERE 76,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435367November 12, 2011
POWER TRAIN, ENGINE AND ENGINE COOLING
THIS 2005 ESCAPE FAILED WHEN DRIVING THROUGH THE MOUNTAINS IN NORTHERN CALIFORNIA. FORD HAS DOCUMENTED THAT SPARK PLUGS INSTALLED BY FORD AT THE FACTORY CAN CAUSE ALL COILS AND THE PCM TO FAIL AS THEY DID IN THIS CASE. THREE TSB'S HAVE BEEN GENERATED RELATED TO THIS PROBLEM. MY CAR WAS REPAIRED UNDER WARRANTY AT APPROXIMATELY 60000 MILES AND THE PLUGS WERE NOT CHECKED AND REPLACED AS REQUIRED IN THE FORD TSB'S. THIS WAS AN EXPENSIVE $2300 + REPAIR THAT FORD SHOULD TAKE RESPONSIBILITY FOR. GOOD FAITH WAS NOT DEMONSTRATED IN SOLVING THIS PROBLEM AND FORD REFUSES TO ACKNOWLEDGE THEIR RESPONSIBILITY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435241November 11, 2011
VISIBILITY
REAR WINDOW EXPLODED PROCEEDING AT GREEN LIGHT, IN TRAFFIC, AT 10 MPH. DEFROSTERS AND WIPERS WERE ON DUE TO LIGHT RAIN. LOUD BANG AND GLASS FILLED THE VEHICLE. STOPPED VEHICLE TO INVESTIGATE. NO FOREIGN OBJECTS FOUND TO RULE OUT FOUL PLAY. NO OTHER DAMAGE TO VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435126November 10, 2011
STRUCTURE:BODY, ELECTRICAL SYSTEM, VISIBILITY
REAR WINDSHIELD EXPLODED WHEN MY COLLEAGUE WAS PUTTING HIS BELONGINGS IN THE BACK OF MY SUV. BRAND NEW CAR AND THE THE CAR WASN'T TURNED FOR MORE THAN 5 MINUTES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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