Ford Escape Complaints

29,499 consumer complaints on file.

#10448561February 20, 2012
SERVICE BRAKES, HYDRAULIC
THE BRAKES FAILED WHILE ATTEMPTING TO STOP AT A STOP SIGN. THE CAR WENT THROUGH THE STOP SIGN. A FEW MINUTES LATER WHILE DRIVING, THE ABS AND SERVICE BRAKES LIGHT CAME ON. I DROVE THE VEHICLE DIRECTLY TO THE DEALER. THEY WERE NOT ABLE TO LOOK AT IT UNTIL TWO DAYS LATER. I WAS TOLD THE BRAKE HOSES NEEDED REPLACING. I REPLACED THEM. THE BRAKES SEEMED TO BE WORKING. A FEW DAYS LATER, I GOT THE SERVICE BRAKES WARNING, AS WELL AS THE SERVICE 4X4 WARNING IN THE INFO SCREEN. THE BRAKES SEEMED TO BE WORKING. THIS TIME THEY REPLACED THE WHEEL SENSOR AT THE DEALER. ABOUT A WEEK LATER, I NOTICED THE BRAKE PEDAL WAS HARD WHEN INITIALLY PRESSED AND SOFTENED WHEN THE CAR WAS TURNED ON. I WAS DRIVING DOWN THE ROAD ABOUT 35 MPH WHEN THE SERVICE BREAKS AND ABS WARNING LIGHTS CAME ON AND THE BRAKES ONLY WORKED IF I PRESSED REALLY HARD TO THE FLOOR AND THEN IT WAS JERKY. I DROVE A SHORT DISTANCE TO RETURN FROM WHERE I STARTED AND TURNED OFF THE CAR. WHEN I TURNED IT ON AGAIN A FEW MINUTES LATER, THE WARNING LIGHTS WERE OFF AND I HAD BRAKING POWER AGAIN. I DROVE A FEW MILES TO THE DEALER AND WHEN I PULLED INTO THE PARKING LOT TO PARK, THE BRAKES FAILED AGAIN AND WARNING LIGHTS CAME ON. THIS WAS A SUNDAY. THEY LOOKED AT THE VEHICLE ON MONDAY AND NOTICED THE HARD BRAKE PEDAL, BUT HE LIGHTS WERE NOT ON. THEY LOOKED AT THE COMPUTER SERVICE CODES AND INFORMED ME I NEEDED TO REPLACE THE HYDRAULIC CONTROL UNIT/ABS MODULE AND POSSIBLE THE MASTER CYLINDER AT A PRICE TAG OF $4300 - $5500+. THE PROBLEM SEEMS TO BE INTERMITTENT, BUT THE VEHICLE IS NOT SAFE TO DRIVE. I KNOW I AM NOT THE ONLY ONE WITH A 2005 HYBRID THAT HAS EXPERIENCED THIS MAJOR SAFETY PROBLEM. *TR CONSUMER DOES NOT OWN THE VEHICLE ANYMORE. IT WAS ABOUT 5 YEARS AGO SHE HAD A BRAKE FAILURE. THERE WAS NO COLLISION. UPDATED 6/8/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448595February 20, 2012
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
AFTER STOPPING TO POSSIBLY TAKE A LEFT TURN, I REALIZED I NEEDED TO GO ONE MORE BLOCK SO I PRESSED THE GAS TO CONTINUE FORWARD. HOWEVER RIGHT AS I DID THAT THE LIGHT TURNED YELLOW SO I TOOK MY FOOT OFF THE ACCELERATOR AND PRESSED ON THE BRAKE INSTEAD. THE CAR SHOT FORWARD AT FULL THROTTLE AND THE CAR WENT THROUGH THE INTERSECTION AND THE RED LIGHT. THE STREET WAS CLEAR IN FRONT OF US AND I HAD A FULL LONG BLOCK TO TRY TO REGAIN CONTROL OF THE VEHICLE'S ACCELERATION. I CALMLY SHIFTED THE CAR INTO NEUTRAL AND WAS VERY SURPRISED THAT THE CAR CONTINUED TO ACCELERATE. I STARTED WORRYING AS THE CAR CONTINUED TO SPEED UP. I WAS ABLE TO SHIFT THE CAR IN REVERSE AND PARK (WHICH NORMALLY ISN'T POSSIBLE). ALL THE WHILE THE VEHICLE SPED UP. MY FOOT WAS ON THE BRAKE FOR ALMOST THE WHOLE BLOCK AND WASN'T SLOWING THE VEHICLE AT ALL. I DECIDED THAT SINCE THE TRANSMISSION AND BRAKES WERE NOT RESPONDING, THAT I MIGHT BE ABLE TO USE MY FOOT TO GET UNDER THE GAS PEDAL AND LIFT IT UP (BECAUSE IT FELT FROM THE FULL ACCELERATION LIKE IT WAS STUCK ON THE FLOOR). HOWEVER, THE PEDAL EASILY CAME OFF THE FLOOR BUT WOULD FLOP BACK DOWN AS SOON AS I MOVED MY FOOT OUT FROM UNDER IT. IT WAS DEFINITELY NOT STUCK BY A FOREIGN OBJECT OR FLOOR MAT THOUGH. HAD TO AVOID A PEDESTRIAN THAT WAS CROSSING THE STREET AND THE ROAD AHEAD WAS OBSCURED BECAUSE IT WENT DOWN A STEEP HILL SO I CHOSE TO TURN RIGHT. THE CAR ENDED UP HITTING THE CURB, HITTING 2 SMALL TREES. AND FLIPPING UPSIDE DOWN BEFORE ALSO HITTING A PARKED CAR. THE ENGINE CONTINUED TO "REV" AT HIGH SPEEDS, EVEN UPSIDE DOWN, FOR A FEW SECONDS BEFORE IT FINALLY CUT OFF. MY WIFE AND I WERE VERY LUCKY TO SURVIVE THIS INCIDENT AND TO NOT HAVE INJURED ANY OTHERS IN THE AREA. POSSIBLY PART OF : NHTSA CAMPAIGN ID NUMBER: 00V210001 FOR STUCK THROTTLE PROBLEMS. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10448468February 19, 2012
UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING
I WAS TRAVELING THROUGH NYC ON RT 95 DURING RUSH HOUR, BUMPER TO BUMPER TRAFFIC. ALL 3 LANES WERE TRAVELING AT 65 MPH WITH NO BREAKDOWN LANE DUE TO CONSTRUCTION IN THE AREA. THE CAR FOR NO APPARENT REASON DISPLAYED THE "STOP SAFELY NOW" MESSAGE AND THE ENGINE DIED. BY SOME MIRACLE THE JERSEY BARRIERS BLOCKING THE BREAKDOWN LANE OPENED UP FOR ABOUT 100 FT AND I WAS ABLE TO PULL OVER. THE CAR LOSES ALL POWER WHEN THE STOP SAFELY NOW MESSAGE APPEARS. THIS IS A HAZARD AND THIS CAR SHOULD BE RECALLED FOR THIS PROBLEM. IT TURNED OUT THE COOLING PUMP NEEDED TO BE REPLACED. NO CAR SHOULD SIMPLY SHUT OFF WHEN DRIVING. IT CREATES AN EXTREMELY DANGEROUS SITUATION. I HAD 18 WHEELERS AND A STREAM OF CARS BEHIND ME AND HAD THE BREAKDOWN LANE NOT BEEN AVAILABLE, THERE WOULD HAVE BEEN A MULTIPLE CAR CRASH WITH POTENTIAL DEATHS. IT IS HARD TO BELIEVE THAT THERE HAVE BEEN NO ACCIDENTS DUE TO THIS PROBLEM. THIS CAR IS UNSAFE TO DRIVE BECAUSE YOU HAVE NO IDEA WHEN THE ENGINE WILL SHUT OFF. THE CAR NEEDS TO BE REDESIGNED SO THAT THE STOP SAFELY NOW MESSAGE NEVER SHUTS DOWN THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448469February 19, 2012
ENGINE AND ENGINE COOLING
I STARTED THE CAR UP AND AS IT SAT IDLING THE STOP SAFELY NOW MESSAGE DISPLAYED AND THE ENGINE DIED. I TURNED EVERYTHING OFF ON THE CAR, RESET THE MESSAGE AND RESTARTED THE CAR. AS I PULLED OUT OF THE DRIVEWAY AND STEPPED ON THE GAS, THE CAR AGAIN DISPLAYED THE MESSAGE STOP SAFELY NOW AND THE ENGINE DIED. I HAD TO AGAIN TURN EVERYTHING OFF IN THE CAR, RESET THE MESSAGE, AND RESTART THE CAR. I HAVE NO IDEA WHAT IS WRONG THIS TIME THAT IS MAKING THE MESSAGE DISPLAY. THERE NEEDS TO BE A RECALL ON THIS VEHICLE. THE STOP SAFELY NOW MESSAGE KILLS THE ENGINE AT ANY SPEED. THIS IS A VERY SERIOUS PROBLEM. NO CAR SHOULD SIMPLY SHUT THE ENGINE DOWN WHILE DRIVING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448336February 17, 2012
SERVICE BRAKES, HYDRAULIC
THE TONE RING ON THE DRIVER SIDE OF MY CAR, WHICH IS PART OF THE ABS SYSTEM, CRACKED. THIS APPARENTLY IS A VERY COMMON PROBLEM WITH SERIOUS CONSEQUENCES. THIS BREAK, WHICH USUALLY DISABLES THE ABS SYSTEM, DID NOT REGISTER ON MY CAR'S COMPUTER SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448365February 17, 2012
VEHICLE SPEED CONTROL
WHILE DRIVING VEHICLE AT 50 MPH THE GAS PEDAL, THROTTLE BECAME STUCK. THIS OCCURRED AS I WAS ENTERING THE HIGHWAY, THE SPEED OF THE VEHICLE IMMEDIATELY STARTED TO SLOW, THIS WAS AN EXTREME HAZARD AS TRAFFIC BEHIND ME HAD TO GO AROUND ME, I WAS PRESSING THE GAS PEDAL AND IT WAS LIKE PRESSING A BRICK. I WAS VERY LUCKY NO ONE REAR ENDED ME GOING 60MPH. THIS OCCURS IN COLD WEATHER (UNDER 45 DEGREES), BUT I CAN SEE FROM PREVIOUS COMPLAINTS THAT IT WILL HAPPEN IN WARM WEATHER TOO EVENTUALLY. I GUESS FORD WILL NOT ISSUE A RECALL UNTIL A FATALITY OCCURS. I AM IN THE PROCESS OF FINDING A MECHANIC THAT I CAN AFFORD TO GET THE THROTTLE BODY REPLACED AT MY EXPENSE, AS FORD DEALERS ARE NOT OFFERING ANY HELP FOR ME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448130February 16, 2012
STEERING
STEERING LOCKS UP PERIODICALLY WHILE DRIVING AT VARIABLE SPEEDS, AND SITUATIONS, THERE IS A GRINDING WHEN YOU TURN STEERING WHEEL BOTH DIRECTIONS EVEN WHILE PARKED. I HAVE SEEN MANY COMPLAINTS ONLINE ABOUT THIS SAME PROBLEM WITH MANY OWNERS OF THE SAME MAKE & MODEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448012February 15, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, POWER TRAIN
MY WIFE WENT TO ON A TRIP AND THE VEHICLE STARTED TO MISFIRE, WENT TO A FORD DEALER, MECHANIC IDENTIFIED THE PROBLEM; IGNITION COIL #4 FAILED. SHE ASKED WHAT NEEDED DONE TO FIX PROPERLY SO SHE WOULD BE SAFE AND HAVE NO MORE TROUBLE. HE SAID TO REPLACE COIL, PLUGS, AND WIRES. THAT WAS DONE. ON THE WAY HOME IT HAPPENED AGAIN, CAR SHUT OFF W/O WARNING ON I95 @65 MPH. PROBLEM PERSISTED AND FINALLY WOULD NOT START AND HAD TO BE TOWED. MY MECHANIC DISCOVERED FORD SRB 09-2-6. A PROBLEM IDENTIFIED BY FORD BUT NOT MADE PUBLIC. I CONTACTED DEALER; HE WAS AWARE OF SRB BUT DID NOT ACT ON IT OR INFORM US ABOUT IT. WE ARE NOW FACED WITH A BILL 2X LARGER THAN IT WOULD HAVE BEEN IF DEALER WOULD HAVE FOLLOWED SRB. HE PUT MY WIFE AT RISK (NEARLY HAD A FEW ACCIDENTS) AND FORD AND THE NHTSA ARE PUTTING PEOPLE AT UNDUE RISK BY NOT MAKING THIS INFO. PUBLIC AND SPECIFIC TO OWNERS OF THESE VEHICLES. A FAILURE OF THIS MAGNITUDE, IDENTIFIED AS A PROBLEM FROM THE FACTORY SHOULD BE RECALLED AND FORD SHOULD COMPLETE REPAIRS AT NO COST TO THE OWNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10448107February 15, 2012
SERVICE BRAKES, HYDRAULIC
I CRASHED ON NOVEMBER 24TH OF 2010 DUE TO NOT BEING ABLE TO STOP FAST ENOUGH BECAUSE OF MY ANTI LOCK BRAKES. HURT SOMEONE IN THE PROCESS,HAD TO PAY FINES AND COURT COSTS AND AN ACCIDENT ON MY PERFECT RECORD BECAUSE I WAS AT FAULT FOR RUNNING INTO THEM. AND I WAS LEFT WITH A TOTALED TRUCK I HAD TO SELL TO PAY FOR FINES AND NOW I FOUND OUT THERE WAS A RECALL ON MY ANTI LOCK BRAKES WHICH EXPLAINS WHY IT WASN'T WORKING RIGHT.... *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10447915February 14, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THE MANUFACTURER TOLD THEM THAT THE PARTS FOR NHTSA RECALL CAMPAIGN ID NUMBER: 12V005000 (SURVIVE BRAKES, HYDRAULIC: ANTI-LOCK: CONTROL UNIT MODULE) WILL NOT BE AVAILABLE UNTIL APRIL AND DOES NOT KNOW IF THE PARTS WILL BE AVAILABLE OR NOT. THE CONTACT STATED THIS WAS NOT SATISFACTORY BECAUSE THE RECALL STATED THE VEHICLE COULD CATCH FIRE. THE CURRENT MILEAGE WAS 95,000. UPDATED 03/14/12 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447637February 14, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING
2001 FORD ESCAPE. CONSUMER STATES VEHICLE CAUGHT FIRE FOR NO APPARENT REASON *TGW THE CONSUMER STATED HER DAUGHTER OWNED THE VEHICLE AND WAS DRIVING IT THE NIGHT, IT CAUGHT ON FIRE. HER DAUGHTER BURNED HER HAND, AS SHE WAS EXITING THE VEHICLE. THE VEHICLE WAS DESTROYED BY THE FIRE. *JB
Crash:
No
Fire:
Yes
Injuries:
1
Deaths:
0
#10447957February 14, 2012
ELECTRICAL SYSTEM, SERVICE BRAKES, HYDRAULIC
I HAVE RECEIVED A NOTICE FROM FORD M.C. THAT MY FORD 2002 ESCAPE CAN SPONTANEOUSLY CATCH FIRE AND BURN MY HOUSE DOWN WHILE TURNED OFF INSIDE MY GARAGE OR WHILE RUNNING, THEREFORE I SHOULD STOP PARKING THE VEHICLE NEAR ANY HOUSE STRUCTURES. WHEN I CALLED FORD, I'M TOLD THAT THE VEHICLE IS OTHERWISE SAFE, WHILE IT IS SCHEDULED TO BE REPAIRED SOMETIME IN QUARTER #2 OF THIS YEAR. HOW SAFE DOES THIS SOUND TO YOU..??? I HAVE DETECTED THE HOT SMELL ODORS REFERRED TO WITHIN THE LETTER (RECALL NOTICE) & AM CONCERNED THAT THE GOVERNMENT IS GIVING FORD TOO MUCH SLACK IN RESOLVING A MATTER THAT APPEARS TO BE QUITE VOLATILE (PUN INTENDED). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447970February 14, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
AT HIGHWAY SPEED, THE ENGINE SUDDENLY SHUT ITSELF OFF. AT THE SAME TIME, A DASHBOARD READOUT DISPLAYED THE MESSAGE "STOP SAFELY NOW." IN ORDER TO GET TO THE SHOULDER OF THE ROAD I WAS FORCED TO CUT ACROSS A LANE OF TRAFFIC WITHOUT WARNING AND WITHOUT POWER. NO OTHER WARNING LIGHTS OR SIGNALS DISPLAYED. HAD THERE BEEN NO SHOULDER, I COULD EASILY HAVE BEEN A HIGH-SPEED CRASH. THE ENGINE STARTED AGAIN AS SOON I TURNED THE KEY AFTER STOPPING THE VEHICLE, BUT STILL NO WARNING LIGHTS OR EXPLANATIONS DISPLAYED. THIS HAPPENED THREE TIMES DURING A 3-HOUR TRIP ACROSS MARYLAND, AND IT HAPPENED AGAIN ONCE ON THE RETURN TRIP TWO DAYS LATER. AN INTERNET SEARCH REVEALS THAT THIS IS NOT AN UNCOMMON PROBLEM WITH FORD HYBRIDS, YET NO RECALL HAS BEEN ISSUED TO REMEDY THIS EXTREMELY DANGEROUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447724February 13, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING AT THE SPEEDS OF 65 MPH, WITHOUT ANY WARNING THE VEHICLE DECREASED IN SPEED AND WOULD NOT ACCELERATE. THE CONTACT WAS ABLE TO TURN THE VEHICLE ON AND OFF PREVENTING THE VEHICLE FROM REPEATING THE FAILURE. THE FAILURE OCCURRED TWICE. THE DEALER WAS NOTIFIED AND STATED THAT THEY HAVE NOT HEARD OF THAT TYPE OF FAILURE. THE VEHICLE FAILURE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 18,000 AND THE CURRENT MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447780February 13, 2012
SERVICE BRAKES, HYDRAULIC, STRUCTURE:BODY
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT SHE NOTICED A LEAKAGE ON HER DRIVEWAY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THEY INFORMED HER THAT THE BRAKE HOSE FRACTURED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED. IN ADDITION, THE CONTACT MENTIONED THAT THE LIFT GATE WOULD NOT OPEN. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR HAD IT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 109,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447800February 13, 2012
STRUCTURE:BODY:TAILGATE, VISIBILITY
I WAS SHUTTING THE TAILGATE WHEN THE BACK GLASS JUST SHATTERED. IT WAS 15 DEGREES OUTSIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447798February 13, 2012
ELECTRICAL SYSTEM
CANNOT REMOVE IGNITION KEY FROM IGNITION WITHOUT DISCONNECTING BATTERY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447500February 11, 2012
STEERING
MY STEERING WHEEL KEEPS SHAKING WHILE DRIVING FOR THE LAST WEEK. IT FREEZE UPON INITIAL START-UP AND I HAVE TO TURN THE CAR OFF AND TURN IT ON AGAIN FOR THE STEERING FUNCTION TO BE RESTORED. THE FREEZING OCCURRED SPORADICALLY OVER THE PAST FEW MONTHS BUT NOW IT HAPPENS EVERY TIME I START MY CAR. HAVEN'T TAKEN MY CAR INTO THE DEALERSHIP YET BUT WILL DO SO SOON BEFORE THIS PROBLEM PROGRESSES ANY FURTHER AND CAUSES AN ACCIDENT BECAUSE AFTER READING THE COMPLAINTS WITH THE EXACT PROBLEM I FEAR THAT IS WHAT TO COME. WHO HAS TO DIE FOR THE FORD COMPANY TO CONDUCT A RECALL? I SUBMITTED THIS INFORMATION TO MY LOCAL NEWS STATION AND MAYBE THEY WILL BE ABLE TO SHED SOME LIGHT ON THE MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447522February 11, 2012
POWER TRAIN
WAS DIVING ON INTERSTATE MOTOR FAILED . WAS IN PASSING LANE HAD TO PULL IN THE GRASSY MEDIA. VERY SCARY. TOOK TO SHOP WAS TOLD PCM WAS BAD. HAD IT REPLACED . 29000K LATER IT IS OUT AGAIN. WAS PURCHASED USED AT A FORD DEALER SHIP IN 2007 4X4 HAS NOT WORKED. TOOK IT BACK WAS TOLD THAT THE COMPUTER SAID IT WAS OK AND THERE WAS NOTHING WRONG. THE REAR WHEELS DO NOT PULL WHEN FRONT SPINS CAR IS DEAD IN DRIVE WAY AT PRESENT STILL OWE 7000 ON IT. FORD SHOULD BE MADE TO REPAIR AT THEIR ON COST. THIS CAR IS JUNK AND WILL NEVER OWE ONE AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10447429February 10, 2012
SEATS
WHILE SITTING IDLE AT A STOP LIGHT THE SEAT HEATER IN THE DRIVER'S SEAT IGNITED THE UPPER PORTION OF THE SEAT, CAUSING THE SEAT TO BURN AND FILLING THE CABIN WITH SMOKE. THE SEAT THEN CAUSED MY HUSBAND'S JACKET TO START ON FIRE. THE FIRE IN THE VEHICLE HAD TO BE EXTINGUISHED BY PACKING IT WITH SNOW. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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