Ford Escape Complaints

29,499 consumer complaints on file.

#10446386February 3, 2012
STEERING:ELECTRIC POWER ASSIST SYSTEM, STEERING
I STARTED THE VEHICLE TO LEAVE MY OFFICE AT THE END OF THE DAY AND NOTICED A TUGGING SENSATION AT THE STEERING WHEEL. ON THE FREEWAY, IT SEEMED FINE, BUT WHEN I SLOWED TO A STOP I COULD FEEL IT AGAIN. THE NEXT DAY, THE POWER STEERING COMPLETELY FAILED. IT WAS LIKE DRIVING A TANK. THERE WERE NO WARNING LIGHTS ON THE DASH DISPLAY. MY FORD DEALER REPLACED THE ELECTRONIC STEERING COLUMN AT A COST OF $1,374.40. THE VEHICLE WAS NO LONGER UNDER WARRANTY DUE TO THE MILEAGE, BUT IS ONLY 4 YEARS OLD. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446401February 3, 2012
STRUCTURE:BODY:HATCHBACK/LIFTGATE
APPROXIMATELY A YEAR AGO, FEB. 2011, I NOTICED THE TRUCK LIFT GATE AND WINDOW WAS NOT WORKING PROPERLY. I THOUGHT MAYBE BECAUSE OF THE SNOW AND COLD WEATHER IT WAS FROZEN. THE NEXT FEW WEEKS IT WORKED ON AND OFF. THEN AFTER A MONTH OR SO IT STOPPED WORKING AT ALL. I SEARCHED TO SEE IF THERE WAS A RECALL ON THIS PART AND THERE WAS ONE, I CALLED FORD BUT THEY SAID MY VIN WAS NOT ON THEIR LIST OF RECALLS FOR THAT PROBLEM SO I WAS OUT OF LUCK AND ONE YEAR LATER IT STILL DOES NOT WORK. I CANNOT OPEN OR CLOSE THE REAR LIFT DOOR OR THE WINDOW ABOVE IT. TWO MECHANICS LOOKED AT THE PROBLEM AND SAID ONLY FORD CAN REPLACE THE PART. THE PANELS ON THE DOOR MUST BE REMOVED TO GET TO THE MECHANISM. THE PART COSTS ABOUT $15.00 BUT LABOR COSTS WILL BE AROUND $400.00 I RESEARCHED THIS DEFECT AND FOUND THAT MANY PEOPLE HAVE HAD THE SAME PROBLEM WITH THIS MODEL AND YEAR. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446238February 2, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/ MODULE ); HOWEVER THE PART WAS UNAVAILABLE TO PERFORM THE RECALL REMEDY REPAIR. THE CONTACT WAS DISPLEASED TO KNOW THE DEALER AND MANUFACTURER WERE UNABLE TO STATE WHEN THE PART WOULD BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE RELATED TO THE RECALL, ALTHOUGH THERE WAS CONCERN OF THE SAFETY ISSUE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446246February 2, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT WAS DRIVING 50 MPH WHEN THE ENGINE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC FOR A DIAGNOSTIC TEST. THE MECHANIC STATED THAT THE SPARK PLUGS WERE INSTALLED INCORRECTLY AND AFFECTED THE ELECTRONIC CONTROL MODULE. THE MANUFACTURER WAS NOT NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 127,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446248February 2, 2012
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL, VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE, ENGINE AND ENGINE COOLING
I HAVE A 2006 FORD ESCAPE. THE GAS PEDAL IS STICKING ALL THE TIME. IT'S NOT A STICKING BECAUSE IT IS STUCK OR NEEDS LUBED. IT IS A HARD MECHANICAL LOCK! NO MATTER WHAT YOU DO YOU CAN NOT PRESS DOWN ON THE GAS PEDAL. IT'S LOCKED! YOU HAVE TO WAIT UNTIL IT UNLOCKS TO DO ANYTHING. THIS HAS BEEN GOING ON FOR A VERY LONG TIME. THE OTHER DAY IT LOCKED UP ON ME AS I WAS PULLING OUT IN TRAFFIC AND WAS ALMOST IN AN ACCIDENT. IT WOULDN'T MOVE. I HAD TO PULL OVER ON THE SIDE OF THE ROAD AND SIT THERE UNTIL IT DECIDED TO WORK AGAIN. MY HUSBAND DRIVES AROUND WITH CRUISE CONTROL ON SO HE DOESN'T GET PUT IN A POSITION LIKE THIS ONE EVEN IN TOWN! SOMEONE IS GOING TO GET KILLED- THE DRIVER AND PASSENGERS OF A CAR LIKE THIS! FORD RECALLED THE SAME PROBLEM FOR 2004 AND 2005 MODELS BUT WILL NOT ACKNOWLEDGE THE 2006 MODELS. I SHOULDN'T HAVE TO PAY OUT MONEY FOR A FAILURE THEY ARE AWARE OF. SOMEONE SHOULDN'T BE KILLED FOR THIS TO BE LOOKED INTO AND TAKEN SERIOUS. IF I COULD I WOULD GET ANOTHER CAR BUT I WOULD LOSE A LOT OF MONEY DOING THAT. FORD NEEDS TO FIX THIS AND A RECALL NEEDS TO BE DEMANDED. IF YOU SEARCH THE INTERNET PEOPLE ARE COMPLAINING ABOUT THIS ALL OVER THE PLACE. NOT EVERYONE KNOWS THE STEPS OF ACTION TO TAKE TO BE HEARD. WE NEED THE NATIONAL HIGHWAY TRAFFIC SAFETY ADMINISTRATION TO STEP UP AND PROTECT OUR DRIVERS AND OUR ROADS. THIS IS REALLY SERIOUS! THERE IS NO WAY OF KNOWING WHEN THE CAR DECIDES TO DO THIS. WHEN YOU TAKE IT IN AND IT DOESN'T DO IT, THEY SAY THERE IS NO PROBLEM. PLEASE HELP US! *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446249February 2, 2012
VISIBILITY:GLASS, SIDE/REAR, VISIBILITY
MOVED SOME ITEMS FROM REAR OF VEHICLE TO BACK SEAT AREA. CLOSED LIFTGATE, THEN CLOSED REAR PASSENGER DOOR. REAR LIFTGATE GLASS SHATTERED A FEW SECONDS LATER. BOTH WINDOW SHOCKS SHOT OUTWARD. GLASS LANDED BOTH INSIDE AND OUTSIDE OF VEHICLE. I TOOK PHOTOS WITH MY CELL PHONE. *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446287February 2, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). AN AUTHORIZED DEALER WAS NOTIFIED AND THE CONTACT WAS INFORMED THAT THE PARTS NECESSARY TO REMEDY THE FAILURE WOULD NOT BE AVAILABLE UNTIL JUNE OF 2012. THE CONTACT ALSO STATED THAT THE VEHICLE SMELLED AS IF RUBBER WAS MELTING. THE MANUFACTURER WAS THEN MADE AWARE OF THE FAILURE AND ALSO STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL JUNE. THE FAILURE MILEAGE WAS 101,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10446293February 2, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 45 MPH, THE ENGINE STALLED AND THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO AN INDEPENDENT MECHANIC, WHO STATED THE ENGINE WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS UNAVAILABLE. UPDATED 02/15/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446311February 2, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM A STOP AND WOULD NOT ACCELERATE BEYOND 2 MPH. THE VEHICLE EVENTUALLY BEGAN TO ACCELERATE AT NORMAL RATES OF SPEED. THE FAILURE RECURRED WHENEVER THE CONTACT ACCELERATED FROM A STOP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT A COMPUTER CHIP WITHIN THE VEHICLE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 58,448.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446093February 1, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2006 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE STOPPED ACCELERATING. THE ENGINE WAS STILL RUNNING, BUT THE VEHICLE WOULD NO LONGER ACCELERATE. THE CONTACT ALSO STATED THAT THE OVERDRIVE LIGHT ILLUMINATED MOMENTS BEFORE THE FAILURE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE TAKEN APART. THE DEALER ALSO STATED THAT THE TRANSMISSION NEEDED TO BE REPLACED.THE FAILURE AND CURRENT MILEAGES WERE 83,333. THE VIN WAS UNAVAILABE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446414January 31, 2012
VEHICLE SPEED CONTROL:CRUISE CONTROL
2003 FORD ESCAPE. CONSUMER STATES CRUISE CONTROL WILL NOT TURN ON *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446075January 31, 2012
SUSPENSION, POWER TRAIN
RUBBING SOUND COMING FROM LEFT FRONT (DRIVER'S SIDE) WHEEL WELL. DIAGNOSED BY FORD AS A "LOOSE" WHEEL BEARING. SOUNDS MORE LIKE A FAILURE. FORD CHARGED $47 TO "DIAGNOSE" THE PROBLEM. SEEMS LIKE MAYBE THEY ALREADY KNEW WHAT IT MIGHT BE AND LET 3 TECHS SOAK UP SOME CLOCK TIME ON THIS ONE. THE ORIGINAL CHARGE WAS QUOTED AT $95 SO I GUESS WE GOT OFF BETTER THAN SOME. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445836January 30, 2012
AIR BAGS
I WAS HIT HEAD ON BY A VEHICLE THAT WAS TRAVELING APROX 60 MILES PER HOUR. MY AIRBAGS DID NOT DEPLOY. BUT THE AIRBAG LIGHT ON MY BASH LIT UP AS IF THEY HAD DEPLOYED. I HAVE ASKED SEVERAL CERTIFIED MECHANICS WHY THIS HAPPENED AND HAVE NEVER BEEN GIVEN THE SAME ANSWER TWICE. I ASKED A FORD PLANT WORKER THAT HELPED BUILD MY ESCAPE, HE ALSO HAD NO ANSWER. MY BROTHERS WAS ALSO INVOLVED, THIS LAST SUMMER, IN A HIGH IMPACT TOTALING HIS FOCUS AND THE AIRBAGS DID NOT DEPLOY, AGAIN, NO ANSWER, JUST A LOT OF SHRUGS AND HIM HAWING. ONCE AGAIN MY BEST FRIEND HAD A 2012 EXPLORER IT WAS 4 MONTHS OLD SHE HIT A DEER FULL ON CAUSING OVER 18,000$ IN DAMAGE, AND AGAIN, NO AIRBAGS DEPLOYED! WHY? I FIND IT DISTURBING THAT WE ALL PAID NO LESS THAT 15,000$ FOR A FORD VEHICLE AND NONE OF US WERE PROTECTED BY THE SAFETY EQUIPMENT, NOR WERE WE PROVIDED WITH A SUFFICIENT EXPLANATION AS TO WHY IT DID NOT WORK. DO ANY OF YOU HAVE A VIABLE NON DOUBLE SPEAK REASON FOR THIS? * INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) * TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10445866January 30, 2012
ENGINE AND ENGINE COOLING, FUEL SYSTEM, GASOLINE
#5 SPARK PLUG BLEW OUT OF CYL HEAD CAUSING MINOR FIRE FROM FUEL IN CYLINDER WHEN INJECTOR FIRED. COULD HAVE BEEN MAJOR, HAVE HEARD MANY OTHER FORD OWNERS WITH SAME PROBLEM. *TT
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10445886January 30, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WIRE SNAPPED WHILE DRIVING. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE DEALER WAS IN THE PROCESS OF REPLACING THE CABLE. THE FAILURE AND THE CURRENT MILEAGE WAS 90,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445789January 29, 2012
FUEL SYSTEM, GASOLINE
WHEN REFUELING THE VEHICLE, A STRONG FUEL ODOR IS PRESENT AND ABOUT A QUART OF FUEL LEAKS FROM UNDER THE VEHICLE. THIS LEAK DOES NOT COME FROM A SPILLAGE AT THE PUMP HANDLE AND FILLER TUBE. THIS HAPPENS EVERY TIME I REFUEL. OBVIOUSLY THIS IS A DANGEROUS FIRE HAZARD! *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445594January 27, 2012
VISIBILITY:SUN/MOON ROOF ASSEMBLY
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. WHILE THE UNOCCUPIED VEHICLE WAS PARKED, THE MOONROOF COLLAPSED AND FRACTURED INTO MULTIPLE PIECES AS A RESULT OF AN EXTREMELY SMALL AMOUNT OF SNOW ON THE TOP SURFACE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE MOON-ROOF WAS REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 13,000. UPDATED 02/28/12 *BF UPDATED 03/14/12*LJ UPDATED 05/03/12*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445211January 25, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 55 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER COASTING TO THE SIDE OF THE ROAD THE VEHICLE WAS ABLE TO BE RESTARTED WITHIN A FEW MOMENTS. THE VEHICLE STALLED APPROXIMATELY THREE ADDITIONAL TIMES AS THE CONTACT PROCEEDED DRIVING AND AFTER THE THIRD STALL, THE VEHICLE COULD NOT BE RESTARTED. THE VEHICLE WAS TOWED TO THE DEALER WHO ADVISED THAT THE COILS IN THE ENGINE FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED FOR THE COILS. APPROXIMATELY 20,000 MILES LATER, THE FAILURE RECURRED AND THE VEHICLE WAS TOWED BACK TO THE DEALER WHERE THEY ADVISED THE CONTACT THAT THE COILS HAD FAILED ONCE AGAIN. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10445237January 25, 2012
POWER TRAIN
INCIDENT TOOK PLACE ON 12/02/2011. AFTER WORK I WAS DRIVING SOUTH ON THE 405 FREEWAY IN SOUTHERN CALIFORNIA. I WAS IN LEFT LANE GOING APPROXIMATELY 60 MILES PER HOUR WHEN THE CAR LOST POWER AND I COULD NO LONGER ACCELERATE. SMOKE STARTED TO COME UP FROM THE HOOD OF THE CAR. I IMMEDIATELY PUT ON MY HAZARD LIGHTS AND TRIED TO MAKE MY WAY TO THE RIGHT SHOULDER ON THE FREEWAY. THE ONLY LANE TO THE LEFT OF ME WAS THE CARPOOL LANE. IT WAS DURING A HEAVY TRAFFIC TIME AND I WAS NEARLY REAR-ENDED SEVERAL TIMES AS I TRIED TO GET TO THE SHOULDER ON THE LEFT SIDE OF THE FREEWAY WITHOUT THE ABILITY TO ACCELERATE. THIS ENTIRE TIME THE CAR WAS GETTING SMOKY AND IT WAS HARD TO SEE AND BREATHE. CARS WERE HONKING AT ME AND ONE CAR PULLED UP NEXT TO ME AND YELLED AT ME THAT THERE WERE FLAMES COMING FROM MY CAR AND THE CAR WAS ON FIRE AND I NEEDED TO GET OUT IMMEDIATELY. I BARELY MADE IT TO THE SIDE OF THE FREEWAY AND PARKED AND GOT OUT OF MY CAR. I COULD SEE SMOKE AND FLAMES COMING FROM THE BOTTOM OF THE CAR NEAR THE ENGINE. ONE TRUCK WITH TWO MEN INSIDE PULLED OVER TO HELP ME. I USED A FIRE EXTINGUISHER I HAD IN THE CAR TO PUT OUT FIRE. THE TOW TRUCK TOWED MY CAR TO LOCAL FORD DEALER. THE DEALER TOLD ME THAT THE GEARS INSIDE THE HYBRID POWER UNIT CAME APART AND BROKE. THEN TRANSMISSION FLUIDS LEAKED ONTO THE EXHAUST AND BURST INTO FLAMES. MY SERVICE ADVISER BRIAN SAID THAT THEY DOCUMENTED THAT THERE WERE FLAMES AS A RESULT OF THIS. HE ALSO SAID HE DID NOT KNOW WHY A CAR WITH ONLY 66,000 MILES WOULD HAVE THIS PROBLEM. HE SAID THEY DID NOT HAVE AN EXPLANATION FOR WHY THE GEARS WOULD BREAK APART. FORD REPLACED THE UNIT BUT DID NOT CLEAN THE CAR, STILL HAS FLUID UNDER IT AND IT SMELLS HORRIBLY TO DRIVE. FORD CANNOT GUARANTEE IT WONT HAPPEN AGAIN BECAUSE THEY DON'T WHY IT HAPPENED IN THE FIRST PLACE. SUBMITTED CLAIM TO FORD AND THEY REJECTED IT. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10445016January 24, 2012
POWER TRAIN
FOUND PUDDLE OF TRANSMISSION FLUID ON DRIVEWAY. TRANSMISSION COOLER IS LEAKING JUST LIKE ALL 2008 FORD ESCAPES. NOT COVERED BY WARRANTY. DEALER CHARGES $816. WHY ISN'T IT COVERED BY A RECALL? WE ARE DISAPPOINTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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