Ford Escape Complaints

29,499 consumer complaints on file.

#10455509April 17, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 15 MPH AND ATTEMPTING TO ACCELERATE ONTO THE HIGHWAY WHEN THE VEHICLE HESITATED BEFORE ACCELERATING WITH A SUBSTANTIAL REDUCTION IN POWER. THE VEHICLE WAS NOT INSPECTED BY A DEALER NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455527April 17, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED THAT THE CHECK ENGINE LIGHT WOULD ILLUMINATE SPORADICALLY. THE DEALER DIAGNOSED THAT THE SPARK PLUGS AND PCM MODULE FAILED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT DENIED ANY ASSISTANCE WITH REPAIR TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 82,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455539April 17, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTI LOCK:CONTROL UNIT/MODULE) BUT WAS UNABLE TO HAVE THE VEHICLE REPAIRED BECAUSE THE DEALER DID NOT HAVE THE NECESSARY PARTS AVAILABLE. THE CONTACT STATED THAT THE SITUATION WAS AN INCONVENIENCE AND HE WAS CONCERNED BECAUSE THE RECALL NOTIFICATION ADVISED HIM NOT TO DRIVE THE VEHICLE DUE TO THE POTENTIAL OF A FIRE OCCURRING. THE MANUFACTURER WAS NOT CONTACTED AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 102,000. UPDATED 05/10/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455544April 17, 2012
SERVICE BRAKES, HYDRAULIC
SAFETY RECALL NOTICE 11S24.IT IS TAKING FORD WAY TOO LONG TO FIX THE PROBLEM.WE CALLED THEM TWICE AND TODAY FORD SAID MIGHT NOT HAVE PARTS UNTIL JUNE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455553April 17, 2012
AIR BAGS, SEAT BELTS
AIRBAG WARNING LIGHT REPEATEDLY FLASHES WARNING CODE#47. LIC MECH CAN CLEAN CONNECTOR CONTACTS AND RESET COMPUTER CODE BUT IF WON'T RESET, BAG(S) MAY NOT DEPLOY. MECH ADVISES PROB IS WELL KNOWN OCCURRENCE W/ 1999-2005 FORD ESCAPES. CODES#46/47 (DRIVERS SEAT/RT FRT PASSENGER SEAT) APPEARING AS A RESULT OF ORIGINAL EQUIPMENT DEFECTIVE WIRING HARNESSES FOR AIRBAG/PRETENSIONER SEAT BELT SYSTEM. ONLY FIX IF LIGHT STAYS ON AND CAN'T BE RESET IS TO REPLACE WIRE HARNESSES; COST $550+ (MUST REMOVE SEATS, PULL UP CARPET TO GAIN ACCESS TO HARNESS AND REPLACE SAME) . NHTSA INVESTIGATED ISSUE IN 1999 (ACTION# SQ99026 NOV.'99-MAY.-2000) BUT CLOSED CASE WITH NO FURTHER ACTION. INTERNET INQUIRY INDICATES LARGE NUMBER OF COMPLAINTS ABOUT ABOVE AND ALSO FAILURE OF AIRBAG DEPLOYMENT IN ACCIDENTS. INTERNET INDICATES ISSUE INVOLVES MAZDA TRIBUTES ALSO AS FORD ASSOCIATED WITH MAZDA AND USES SAME HARNESS AND SYSTEM. FORD APPARENTLY HAS A REPLACEMENT HARNESS TO FIX PROBLEM BUT OWNERS MUST PAY FOR PART AND LABOR AS FORD DOESN'T ACKNOWLEDGE DEFECTIVE ORIGINAL EQUIPMENT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455477April 17, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THE ABS LIGHT ILLUMINATED INTERMITTENTLY AND THE BRAKE PEDAL BOUNCED ABNORMALLY WHEN DEPRESSED. IN ADDITION, THERE WAS A BURNING ODOR RELEASED FROM UNDER THE HOOD. THE VEHICLE WAS TAKEN TO THE LOCAL MECHANIC WHO INSPECTED THE VEHICLE AND LOCATED THE FAILURE AT THE ABS MODULE. THE MANUFACTURER WAS MADE A WARE OF THE FAILURE AND DENIED ASSISTANCE WITH THE REPAIR, STATING THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 07V156000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 60,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10455408April 16, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. WHILE PARKED, THE CONTACT ATTEMPTED TO START THE VEHICLE BUT TO NO AVAIL. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE MECHANIC ADVISED THAT BRAKE FLUID WAS LEAKING AND CAUSED A SHORT IN THE BRAKE CONTROL MODULE. THE BRAKE CONTROL MODULE WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE MILEAGE WAS 147,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455257April 14, 2012
ELECTRONIC STABILITY CONTROL (ESC), ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
WHILE DRIVING I NOTICED A LACK OF POWER AND GOT THE MESSAGE "STOP SAFELY NOW". AS THE MANUAL STATED I PULLED OVER, WAITED A FEW MINUTES. THE CAR STARTED UP AGAIN BUT THE EVENT KEPT HAPPENING ALL THE WAY HOME. I BROUGHT THE CAR TO A DEALER WHO MADE A REPAIR COSTING 642 DOLLARS. THE CAR RAN FINE FOR A MONTH BUT WHEN ON A MAJOR HIGHWAY I HAD THE SAME EXPERIENCE EXCEPT IT WAS MORE DIFFICULT TO DEAL WITH THE LOSS OF POWER IN BUSY TRAFFIC. I WAS IN THE PASSING LANE TO ALLOW ANOTHER CAR ENTER THE HIGHWAY FROM AN ON RAMP WHEN IT HAPPENED AND I WAS LUCKY TO BE ABLE TO CROSS THREE LANES OF TRAFFIC TO BRING THE CAR TO REST. AGAIN, IT HAPPENED ALL THE WAY HOME CAUSING ME TO FINALLY DRIVE IN THE BREAKDOWN LANE WITH FLASHERS ON. I WENT ONLINE AND LEARNED THAT THIS IS AN ONGOING PROBLEM WITH FORD HYBRIDS. MY QUESTION IS WHY NO RECALL ON SUCH AN EXPENSIVE AND DANGEROUS PROBLEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455262April 14, 2012
ENGINE AND ENGINE COOLING
WHILE DRIVING DOWN THE ROAD THE ESCAPE JUST SHUT OFF WITHOUT WARNING. I PUT IT IN PARK AND IT STARTED AGAIN. I TOOK IT TO THE DEALERSHIP AND THEY COULDN'T FIND A REASON. IT HAPPENED AGAIN ON THE 8TH OF APRIL WHEN DRIVING TO WORK I JUST GOT OFF THE HIGHWAY TO AN EXIT RAMP AND IT SHUT OFF AGAIN. I PUT IT IN PARK AND IT STARTED BACK UP AND SHUT OFF AGAIN JUST OVER A MILE DOWN THE ROAD. I HAVE TAKEN IT TO THE DEALERSHIP AND THEY CAN'T FIND ANYTHING WRONG WITH THE ESCAPE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455102April 13, 2012
STEERING
TL* THE CONTACT OWNS A 2007 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 40 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER WHILE TURNING. THERE WAS ALSO AN ABNORMAL HISSING SOUND WITHIN THE STEERING COLUMN. THE VEHICLE WAS TAKEN TO SEVEN DIFFERENT INDEPENDENT MECHANICS FOR DIAGNOSTICS. THE MECHANICS REPLACED THE DRIVER SIDE LOWER CONTROL ARM, BALL JOINTS AND STEERING PUMP. THE FAILURE CONTINUED AFTER THE REPAIR. LATER, THE FAILURE RECURRED AND THE CONTACT LOST CONTROL OF THE STEERING WHEEL. THE CONTACT THEN CRASHED INTO ANOTHER VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC WHO ADVISED THAT THE RACK AND PINION WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10455117April 13, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT AFTER RECEIVING NOTIFICATION OF NHTSA CAMPAIGN I.D. NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) IN JANUARY, THE MANUFACTURER ADVISED THAT A SECOND LETTER WOULD BE SENT TO THE CONTACT IN APRIL TO ADVISED OF WHEN THE VEHICLE COULD BE REPAIRED. THE CONTACT NEVER RECEIVED THE LETTER AND CONTACTED THE LOCAL DEALER. THE DEALER STATED TO THE CONTACT THAT THE PARTS NEEDED TO PERFORM THE RECALL REPAIR WERE NOT READILY AVAILABLE AND COULD NOT PROVIDE AN ESTIMATED TIME OF AVAILABILITY. THE CONTACT WAS CONCERNED THAT THE VEHICLE WOULD EXHIBIT ONE OF THE RECALL CONSEQUENCES IF THE VEHICLE WAS NOT REPAIRED IN A REASONABLE TIME FRAME. THE VEHICLE WAS NOT SERVICED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455126April 13, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE AND DIAGNOSED BY AN INDEPENDENT MECHANIC. THE MECHANIC INFORMED THE CONTACT THAT THE ECM, SIX COIL PACKS AND SPARK PLUGS WOULD NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454948April 12, 2012
VEHICLE SPEED CONTROL
OUR GAS PEDAL HAS BEEN STICKING IN MY WIFES ESCAPE SINCE WE PURCHASED IT IN 2005. THIS HAS BEEN AN ONGOING PROBLEM SINCE WE GOT THE CAR. FORD KEEPS PUTTING BANDAIDS ON IT. THEY WILL CLEAN OUT A CASING OR REPLACE A SMALL PART. THE PROBLEM IS A DEFECTIVE DESIGN THAT FORD WON'T ADMIT TO. THE DEALERSHIP WE BOUGHT THE CAR FROM IS CLOSED AND NOW FORD REFUSED TO LOOK AT THE PART WITHOUT CHARGING ME BECAUSE WE DONT' HAVE A WARRANTY ANYMORE. THIS ISSUE ALMOST KILLED MY FAMILY THIS MORNING. THE GAS PEDAL STUCK BUT THE CAR IDLED OUT INTO TRAFFIC. MY WIFE COULDN'T MAKE THE CAR MOVE EXCEPT IN IDLE. MEANWHILE CARS HAD TO SLAM ON BRAKES AND SWERVE TO MISS HER. IT WAS A VERY UPSETTING SITUATION. FORD WON'T CARE UNTIL SOMEONE IS KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455041April 12, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. AFTER TAKING THE VEHICLE TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE), THE CONTACT WAS INFORMED THAT THE REPAIR PARTS WOULD NOT BECOME AVAILABLE UNTIL AFTER A SIX MONTH WAITING PERIOD. THE CONTACT STATED THAT THE TIME INVOLVED WITH HAVING TO WAIT TO HAVE THE DEFECT REPAIRED WAS UNSATISFACTORY. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455042April 12, 2012
ELECTRICAL SYSTEM, ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL
MY VEHICLE WAS RUNNING PERFECTLY AND HAD JUST BEEN SERVICED. I WAS DRIVING WITH MY WIFE AND CHILDREN IN MILD CONDITIONS WHEN THE "STOP SAFELY NOW" MESSAGE APPEARED AT THE SAME TIME THE VEHICLE LOST ALL POWER AND WAS IN A GLIDE. WE LUCKILY MADE IT TO THE SIDE OF THE ROAD AS WE WERE TRAVELING IN THE NUMBER 1 LANE FURTHEST FROM ANY PLACE TO STOP. WE WERE NEARLY KILLED BY A TRUCK TRYING TO GET OVER TO THE SIDE OF THE ROAD. THIS HAS HAPPENED ON 3 OTHER OCCASIONS IN THE FOLLOWING MONTHS. ALL INSTANCES BUT ONE WERE ON THE HIGHWAY. ALL PUT ME IN A VERY DANGEROUS SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455046April 12, 2012
ENGINE AND ENGINE COOLING
GOING 65 MPH ON FREEWAY AND THE "STOP SAFELY NOW' ERROR COME UP ON THE INFORMATION DISPLAY. 2 MIN. LATER THE ENGINE STOPS AND I COAST TO THE RIGHT HAND SHOULDER AND SHUT EVERYTHING OFF. 5 MIN LATER I RESTART THE CAR AND EVERYTHING IS NORMAL AND THE CAR DRIVES PERFECTLY FOR THE NEXT 2000 MILES (PRESENT TIME). DEALER FINDS THE ERROR CODES BUT DOES NOT KNOW WHAT TO REPLACE TO PREVENT THIS FROM HAPPENING AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455049April 12, 2012
POWER TRAIN
WHILE TRAVELING AT APPROXIMATELY 70MPH AND AFTER SEVERAL HOURS OF HIGHWAY DRIVING, THE VEHICLE SUDDENLY AND WITHOUT ANY WARNING LOST ALL FORWARD ENGINE POWER (COMBUSTION ENGINE AND HYBRID SYSTEM). THE INCIDENT OCCURRED WHILE IN THE LEFT LANE OF A MAJOR INTERSTATE HIGHWAY. THE MESSAGE "STOP SAFELY NOW" APPEARS ON THE DRIVER DISPLAY. MY WIFE WAS DRIVING AND NARROWLY AND MIRACULOUSLY AVOIDED ACCIDENTS WITH FOLLOWING TRAFFIC INCLUDING TRACTOR-TRAILERS AND WAS ABLE TO MOVE THE VEHICLE TO THE RIGHT HAND SHOULDER. AFTER SEVERAL MINUTES ON THE SIDE OF THE FREEWAY, THE VEHICLE WAS RESTARTED AND WAS ABLE TO BE DRIVEN TO THE DEALER WHERE THE DIAGNOSIS INDICATES A HYBRID MEC PUMP FAILURE. AFTER RESEARCHING THIS FAILURE MODE ON THE INTERNET AND THROUGH OTHER SOURCES, IT APPEARS THAT THE FOLLOWING SITUATION EXISTS: 1) THIS COMPONENT EXHIBITS A VERY HIGH AND PREMATURE FAILURE RATE AT ALL MILEAGE LEVELS. 2) THE FAILURE MODE (SUDDEN AND UNEXPECTED LOSS OF ALL VEHICLE POWER) IS HIGHLY LIKELY TO RESULT IN FATALITIES AND MAJOR ACCIDENTS. 3) THE ABOVE INFORMATION IS WELL KNOWN TO FORD MOTOR COMPANY AND VARIOUS TECHNICAL SERVICE BULLETINS HAVE BEEN ISSUED TO AID IN THE DIAGNOSIS AND REPLACEMENT OF THIS COMPONENT. 4) NHTSA HAS PREVIOUSLY RECEIVED 25 SIMILAR OR IDENTICAL DEFECT REPORTS, YET STILL NEITHER NHTSA NOR FORD MOTOR COMPANY HAS ACTED TO PROTECT FORD ESCAPE OWNERS FROM THIS SAFETY CRITICAL DEFECT. I URGE NHTSA AND FORD MOTOR COMPANY TO OPEN A FORMAL SAFETY INVESTIGATION ON THE FORD ESCAPE HYBRID MEC PUMP "STOP SAFELY NOW" POWERTRAIN FAILURES BEFORE LIVES ARE LOST AND MORE ACCIDENTS OCCUR DUE TO THIS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455136April 11, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM
2007 FORD ESCAPE HYBRID. CONSUMER STATES VEHICLE CAUGHT FIRE WHILE DRIVING *TGW THE CONSUMER STATED SMOKE BEGAN TO ENTER THE VEHICLE FROM UNDER THE DASH ON THE PASSENGER SIDE. MINUTES THE LATER, THE VEHICLE WAS COMPLETELY ENGULFED IN FLAMES. THE INSURANCE ADJUSTER COULD NOT DETERMINE THE CAUSE OF THE FIRE, DUE TO THE EXTENT OF THE DAMAGE. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10454894April 11, 2012
ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
VEH SHOWS A CAUTION SIGN (EXCLAMATION IN TRIANGLE) WITH A WARNING (PULL VEHICLE OVER SAFELY AND TURN OFF ENGINE). VEH LOSES ALL ACCELERATION AND I MUST PULL OVER IMMEDIATELY TO AVOID AN ACCIDENT. HAPPENS EVERY TIME WE DRIVE ON THE FREEWAY ONLY, NEVER ON A SIDE STREET OR IN STOP AND GO. I PULL VEHICLE OVER AND TURN OFF ENGINE FOR APPROX 2 OR 3 MINUTES, AND IT STARTS RIGHT UP. SOME TIMES IT WILL HAPPEN MULTIPLE TIMES WITHIN A 20 TO 30 MINUTE TIME PERIOD, SOMETIMES ONLY ONCE IN SEVERAL HOURS OF DRIVING. DEALER HAS NO IDEA WHY AND REQUIRES A TOW IMMEDIATELY WHEN IT HAPPENS TO DETERMINE CAUSE. CANNOT TOW WHEN ON THE WAY TO DR, OUT OF TOWN, OR OTHER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10454917April 11, 2012
SERVICE BRAKES, HYDRAULIC
ABS LIGHT AND BRAKE LIGHT CAME ON WHEN I GOT INTO THE CAR TO GO TO WORK AFTER DRIVING IT THE PREVIOUS DAY WITH NO PROBLEMS. BRAKE PEDAL BECAME SOFT AND BRAKING WAS NOT SMOOTH AND WHEN BRAKE PEDAL WAS PRESSED IT MADE A SQUEALING NOISE. DEALER DIAGNOSED IT AS A FAULTY ABS MODULE REPLACEMENT COST OF $3000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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