Ford Escape Complaints

29,499 consumer complaints on file.

#10459291May 22, 2012
ENGINE AND ENGINE COOLING
ON THE 5TH DAY OF USE OF MY NEW VEHICLE, I WAS RIDING AT 60 MPH ON A RAINY DAY WHEN THE AIR CONDITIONER STOP WORKING, MY WINDOWS START FOGGING. THERE WAS NO CAR LIGHT ALARMS, CAR TEMPERATURE NORMAL (NO THERMOSTAT ALARM). I TOOK THE CAT TO FORD SERVICE, IT TOOK 4 DAYS TO FIX THE PROBLEM, FINDING OUT THAT THERE WAS A PROBLEM WITH THE THERMOSTAT AND AS A CONSEQUENCE IT AFECT THE AIR CONDITIONER. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459073May 21, 2012
LATCHES/LOCKS/LINKAGES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THE REAR LIFT-GATE LATCH WAS INOPERABLE. THE VEHICLE WAS TAKEN TO THE DEALER WHO STATED NHTSA RECALL CAMPAIGN ID NUMBER: 04V602000 COMPONENT: LATCHES/LOCKS/LINKAGES: DOORS: LATCH WAS RELATED, HOWEVER, THE VIN WAS NOT INCLUDED. THE CONTACT WILL BE RESPONSIBLE FOR THE REPAIR COST OF $85. THE MANUFACTURER WAS NOTIFIED AND STATED THE RECALL DID NOT INCLUDE HER VIN. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 90,000 AND THE CURRENT MILEAGE WAS 140,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459090May 21, 2012
FUEL/PROPULSION SYSTEM, ENGINE
AT FIRST, MY ESCAPE ONLY STARTED HESITATING ON RAINY DAYS WHEN I GOT TO ABOUT 45-55 MPH. AT FIRST I THOUGHT I HAD BAD GAS SO I STOPPED AT AUTO ZONE TO GET DRY GAS FOR IT. THIS SEEM TO WORK LIKE A CHARM AND I THOUGHT THE PROBLEM WAS FIXED. THEN IT HAPPENED AGAIN; SPUDERING, NOT ACCELERATING, CAR SHAKING, AND ENGINE LIGHT BEGAN TO FLASH ONCE I REACHED 45MPH. THIS HAD BEEN AN ISSUE FOR A FEW MONTHS ON AND OFF, THEN ONE SUNNY DAY ITS BEGAN HESITATING AND MISFIRING VERY BADLY NOW NOT ONLY IN 5TH GEAR BUT AT IDLE AND 1ST GEAR. IT MISFIRED AND HESITATED EVERY TIME I DROVE IT FOR A WEEK BEFORE THE MECHANIC COULD GET IT INTO THE SHOP. I DID A LOT OF RESEARCH ON THE TWO CODES THAT THE ENGINE WAS PULLING P0305 AND P0316 PENDING. I FOUND OUT THAT THERE WERE A LOT OF PEOPLE WHO HAD THE SAME PROBLEM AS ME WHEN THEIR ESCAPES REACH 90,000 MILES OR HIGHER, SOME EVEN WORSE. PEOPLE ARE SAYING THAT THE ISSUES BEING CAUSED ARE A RESULT OF FORD PUTTING IN THE WRONG SPARK PLUGS WHICH IS CAUSING THE COMPUTER CHIP TO BURN OUT LEADING TO MISFIRES IN THE COIL PACKS. MY MECHANIC JUST INFORMED ME THAT IT WILL COST $400 TO FIX TWO OF THE COILS AND THERE IS ONLY A 50/50 CHANCE THAT IT WILL FIX THE PROBLEM (FOR NOW). HE SAID IT WILL PROBABLY HAPPEN AGAIN BUT THERE IS NO TELLING HOW LONG THAT MIGHT BE, IT MIGHT BE RIGHT AWAY, A WEEK FROM NOW, OR A YEAR. WILL ALL THESE PEOPLE HAVING THE SAME ISSUE WITH NO WAY TO TELL IF IT IS ACTUALLY GOING TO FIX THE PROBLEM THERE SHOULD BE A RECALL OR AT LEAST A WARNING TO OWNERS SAYING WHAT MAY HAPPEN ONCE THE CAR GETS OVER 100,000 MILES. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459105May 21, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT RECEIVED A RECALL NOTICE ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 07V156000 (SERVICE BRAKES, HYDRAULIC: ANTILOCK: CONTROL UNIT/MODULE). THE MANUFACTURER WAS NOTIFIED ON MARCH 26, 2012 AND INFORMED THE CONTACT THAT THE PART WAS UNAVAILABLE. AN AUTHORIZED DEALER WAS RECENTLY NOTIFIED AND THEY WERE ALSO UNCERTAIN WHEN THE PART WOULD BE AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459115May 21, 2012
SERVICE BRAKES, ELECTRICAL SYSTEM
THE BRAKE MASTER CYLINDER CAP LEAKS BRAKE FLUID AND THE FLUID RUNS DOWN THE WIRING AND DOWN THE FIREWALL OF THE ENGINE COMPARTMENT. THE BRAKE FLUID HAS CORRODED THE PAINT OFF OF THE FIREWALL, AND THEN THE FLUID GETS HOT AND SMOKES. BECAUSE THE FLUID RUNS DOWN THE WIRING, THE VEHICLE IS ALSO HAVING ELECTRICAL PROBLEMS. FORD HAS A RECALL 11S24 FOR VEHICLES OF THE SAME YEAR WITH THE SAME PROBLEM, BUT THEY SAY THAT OUR VEHICLE IS NOT INCLUDED EVEN THOUGH THE MASTER CYLINDER CAP CLEARLY LEAKS. THEY WON'T LOOK AT THE VEHICLE UNLESS WE PAY $85 TO HAVE IT DIAGNOSED. WE WOULD LIKE TO HAVE THIS VEHICLE ADDED TO THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459116May 21, 2012
ENGINE
WAS DRIVING ON FREEWAY AT 75 MPH WITH CRUISE CONTROL ON FOR APPROXIMATELY 5 TO 10 MINUTES AND ENGINE QUIT. A RED TRIANGLE WITH EXCLAMATION MARK SYMBOL ILLUMINATED ON DASH AND THE MESSAGE CENTER DISPLAYED "STOP VEHICLE SAFELY NOW". THE VEHICLE DECELERATED WITHOUT ENGINE POWER AND ONLY THE ELECTRIC MOTOR WAS WORKING TO DRIVE THE CAR TO THE SHOULDER OF THE FREEWAY. I DID A SYSTEM CHECK AND ALL RESULTS WERE NORMAL. I SHUT THE VEHICAL OF AND RESTARTED IT AND DID ANOTHER SYSTEM CHECK WHICH GAVE ALL NORMAL RESULTS AGAIN. I CONTINUED MY TRIP AND THE PROBLEM HAS NOT HAPPENED AGAIN. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459417May 21, 2012
SEAT BELTS:FRONT:BUCKLE ASSEMBLY
2007 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO DISSATISFACTION WITH NEEDED VEHICLE REPAIR *TGW THE CONSUMER STATED WHEN HE PICKED HIS VEHICLE UP FROM THE REPAIR SHOP, HE DISCOVERED THE DRIVER AND PASSENGER SIDE BUCKLE ASSEMBLIES WERE NOT FIXED. THE CONSUMER WAS INFORMED THE PARTS WERE ON BACKORDER. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459163May 21, 2012
ENGINE, FUEL/PROPULSION SYSTEM
I WAS DRIVING ON THE FREEWAY WHEN THE ENGINE SHUT OFF AND 'MASTER VEHICLE ELECTRICAL HAZRARD WARNING LAMP' CAME ON. FORTUNATELY I ONLY HAD TO CROSS ONE LANE IN MODEST TRAFFIC. THE OWNER'S MANUAL INSTRUCTIONS STATE 'STOP THE VEHICLE, SHIFT TO PARK, TURN THE KEY TO OFF POSITION AND ATTEMPT TO RESTART THE VEHICLE. IF THE FAULT REMAINS, THE VEHICLE MAY REQUIRE RESETTING THE SHUT-OFF SWITCHES.' FOLLOWING THE INSTRUCTIONS, I WAS ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING WITHOUT RESETTING ANY SWITCHES. THE WARNING LIGHT REMAINED OFF AND HAS NOT COME BACK ON AGAIN. I HAVE SHEDULED AN APPOINTMENT TO TAKE THE VEHICLE TO A DEALER. IN THE MEAN TIME I HAVE SEARCHED THE WEB FOR DRIVERS WITH SIMILIAR EXPERIENCES AND HAVE COME ACROSS QUITE A FEW. I PERSONALLY DO NOT FEEL SAFE DRIVING A VEHICLE THAT CAN SHUT OFF WITHOUT WARNING, ESPECIALLY ON A BUSY HIGHWAY. THE FACT THAT FORD HAS INSTRUCTIONS IN THE OWNERS MANUAL FOR 'RESETTING THE FUEL PUMP/HIGH VOLTAGE SHUT OFF SWITCHES' IS ALARMING IN ITSELF ESSENTIALLY I CAN BE TRAVELING IN URBAN RUSH HOUR TRAFFIC AND A COMPUTER CAN DECIDE TO SHUT OFF THE ENGINE. I URGE YOU TO REQUIRE FORD TO ADDRESS THIS DEFECT. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458771May 17, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED WHILE SITTING AT A STOP SIGN BOTH SIDE AIR BAGS DEPLOYED. THERE WERE NO INJURIES. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE INSURANCE COMPANY STATED THAT HE NEEDED TO TAKE THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 63,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458389May 17, 2012
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:CONTROL UNIT/MODULE
2001 FORD ESCAPE. CONSUMER WRITES IN REGARDS TO SAFETY RECALL 11S24 *TGW EVEN THOUGH THE CONSUMER RECEIVED A RECALL NOTICE, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE, AND THE DEALER HAD NO IDEA WHEN THEY WOULD RECEIVE THEM. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458797May 17, 2012
STRUCTURE:BODY
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. WHILE THE VEHICLE WAS PARKED, THE CONTACT NOTICED THE REAR DRIVER'S SIDE EXTERIOR DOOR HANDLE PARTIALLY DETACHED UPON ENTERING THE VEHICLE. IN ADDITION, THE REAR DRIVER'S SIDE DOOR LOCK FAILED TO FUNCTION PROPERLY. THE VEHICLE WAS NOT INSPECTED. THE MANUFACTURER WAS NOTIFIED OF THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 43,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458822May 17, 2012
STEERING
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE ELECTRONIC POWER STEERING FAILED. THE FAILURE OCCURRED WHEN THE VEHICLE WAS OPERATED FOR MORE THAN TEN MINUTES. THE DEALER WAS NOTIFIED AND STATED THAT THERE WERE NO RECALLS OR WARRANTIES ADDRESSING THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ALSO STATED THAT THE FAILURE WAS NOT COVERED BY WARRANTY OR RECALL. NO FURHTER ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 85,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458868May 17, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. AFTER STARTING THE VEHICLE, THE CONTACT ATTEMPTED TO ACCELERATE AND NOTICED THAT THE VEHICLE WOULD NOT RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE THROTTLE CABLE WAS REPLACED. THE CONTACT WAS STILL EXPERIENCING THE FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458744May 16, 2012
ENGINE
WHILE DRIVING ON A BRIDGE AT 65 MILES PER HOUR, I HEARD A BEEP AND A TRIANGLE LIGHT CAME ON. THE CAR IMMEDIATELY JOLTED AS IT LOST POWER AND IT DISPLAYED A MESSAGE TO STOP SAFELY. THIS WAS IN LATE MORNING TRAFFIC AND A SEMI WAS ABLE TO SLIGHTLY SWERVE TO THE RIGHT IN ORDER TO AVOID REAR ENDING ME AS I HAD SUDDEN REDUCED POWER AND LITTLE MEDIAN SPACE TO COAST TO ON MY LEFT SIDE. I WAS ABLE TO RESTART THE CAR AFTER A FEW MINUTES. A FORD DEALER HAS RUN A DIAGNOSTIC AND CONFIRMED IT IS A FAILURE OF THE MOTOR ENGINE COOLING PUMP AND THE OVERALL COST FOR PARTS AND LABOR, INCLUDING DIAGNOSTIC IS $738. AFTER READING ALL OF THE COMPLAINTS TO THIS AGENCY AND ONLINE ENTRIES, I CANNOT BELIEVE THAT NO ACTION HAS BEEN TAKEN ABOUT THIS SAFETY HAZARD. THERE ARE TWO ISSUES, THE FIRST BEING THAT THE COOLING PUMP IS KNOWN TO FAIL ON THESE VEHICLES AT DIFFERENT MILEAGE LEVELS, AND IS SUPPOSEDLY NOT COVERED BY THE HYBRID WARRANTY EVEN THOUGH IT IS ONLY FOUND ON HYBRIDS. FORD DEALERS WILL NOT EVEN ACKNOWLEDGE THAT THIS IS A KNOWN PROBLEM. THIS PART SHOULD BE RECALLED AS IT IS KNOWN AS ONE CAUSE THAT LEADS TO THE SHUT OFF OF THE CAR AT DIFFERENT SPEEDS. SECOND, FORD'S SHUTOFF DESIGN ITSELF IS SERIOUSLY FLAWED SINCE IT ALLOWS THE CAR TO UNEXPECTEDLY SHUTOFF AT HIGH SPEEDS RISKING COLLISION AND INJURY. I AM FORCED TO PAY THE HIGH COST OF THIS PARTICULAR REPAIR BECAUSE I CANNOT DO IT MYSELF, HOWEVER, I NO LONGER CONSIDER THIS A RELIABLE SAFE VEHICLE. I URGE NHTSA TO INVESTIGATE THESE COMPLAINTS RATHER THAN WAIT FOR ONE OF THESE INCIDENTS TO RESULT IN DEATH OR SERIOUS INJURY. AT THE VERY LEAST FORD SHOULD BE NOTIFYING ALL OWNERS OF THESE VEHICLES ABOUT THE DEFECTIVE COOLING PUMPS AND NEED FOR REPLACEMENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458522May 15, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER: 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE) FIVE MONTHS AGO BUT THE DEALER DID NOT HAVE THE PARTS TO REPAIR THE VEHICLE. THE CONTACT WAS FORCED TO PARK HIS VEHICLE OUTSIDE DUE TO THE RISK OF A FIRE. THE MANUFACTURER WAS CONTACTED AND THEY ALSO STATED THE PARTS WERE UNAVAILABLE. THERE ARE NO FAILURES AT THIS TIME. THE CURRENT MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458526May 15, 2012
ENGINE
TL* THE CONTACT OWNS A 2005 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 65 MPH, THE ENGINE STALLED AND NONE OF THE WARNING LIGHTS ILLUMINATED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE TO THE SIDE OF THE ROAD. THE VEHICLE WOULD NOT RESTART; HOWEVER, THE CHECK ENGINE LIGHT ILLUMINATED. THE VEHICLE WAS TOWED TO THE DEALER AND THE IGNITION COIL WAS REPLACED. THE FAILURE RECURRED THREE MORE TIMES AND EACH TIME THE COILS WERE REPLACED. THE PCM MODULE WAS ALSO REPLACED TWICE. THE FAILURE MILEAGE WAS 26,000 AND THE CURRENT MILEAGE WAS 106,000. UPDATED 10/10/12 *CN THE CONSUMER STATED DRIVING 55MPH THE VEHICLE SUDDENLY STOPPED. TWO CARS THAT WERE BEHIND SWERVED INTO A DITCH IN ORDER TO AVOID COLLISION. UPDATED 10/15/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458523May 15, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). AN AUTHORIZED DEALER WAS NOTIFIED ON AT LEAST FOUR OCCASIONS AND THE CONTACT WAS REPEATEDLY INFORMED THAT THE NECESSARY PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED REGARDING THE PARTS. THE VEHICLE WAS NOT REPAIRED. THERE ARE NO FAILURES AT THIS TIME. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458299May 14, 2012
SERVICE BRAKES, HYDRAULIC
STARTED VEHICLE AND BOTH THE ABS AND THE BRAKE LIGHT WERE ON - THE MESSAGE SAID REGEN BRAKE HAD BEEN DISABLED AND THERE WAS A BRAKE ISSUE. TOOK THE CAR IN TO THE DEALERSHIP THE NEXT DAY AND WAS TOLD THE HYDRAULIC BRAKE SYSTEM NEEDED TO BE REPLACED AND WOULD COST 4 GRAND TO FIX. IT SEEMS THIS IS OCCURRING QUITE A BIT WITH FORD ESCAPE HYBRIDS BUT THERE IS NO RECALL AS OF YET. *JS CONSUMER TRADED IN THE VEHICLE FOUR YEARS AGO AFTER THEY GOT CONCERNED ABOUT THE BRAKES. CONSUMER DOES NOT HAVE THE VIN NUMBER UPDATED 6/8/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458462May 14, 2012
VEHICLE SPEED CONTROL, POWER TRAIN:AUTOMATIC TRANSMISSION
I TOOK MY 2010 FORD ESCAPE 4 CYLINDER AUTOMATIC TRANSMISSION 2WD VEHICLE IN DUE TO THE NHTSA RECALL NOTICE FOR THE TRANSMISSION. EVEN BEFORE I GOT THE RECALL NOTICE I NOTICED THAT 1 TIME OUT OF 10 WHEN I ENGAGED MY CAR FROM PARK TO DRIVE THAT THE CAR WOULD SHAKE VIOLENTLY ( LIKE, SOMEONE JUST HIT MY CAR WITH THEIR CAR ). IN ADDITION, OFTEN, I WOULD NOTICE THAT THE VEHICLE WOULD NOT SWITCH GEARS IN A CLEAN AND PROPER FASHION. SO, WHEN I GOT THE RECALL NOTICE, I THOUGHT THIS WILL BE FIXED. AFTER GETTING THE CAR BACK FROM THE FORD DEALERSHIP AND THEM SAYING NOTHING WAS WRONG WITH THE VEHICLE AND THE MY CAR WAS NOT EFFECTED BY THE RECALL, I STILL HAD THESE SAME ISSUES ALL THE WHILE. WELL, ON MAY 8, I WAS DRIVING HOME AND THE "WRENCH" LIGHT (POWERTRAIN FAULT INDICATED/DETECTED ! ) CAME ON THE DISPLAY/INSTRUMENT PANEL. IN ADDITION, I NOTICED THAT THE TRANSMISSION WAS ALSO NOT RUNNING THAT WELL. I TOOK IT INTO THE DEALERSHIP AND DROPPED IT OFF RIGHT AWAY THAT NIGHT. IT HAS BEEN 5 DAYS AND THE WORK IS STILL NOT DONE. MY SERVICE ADVISOR TELLS ME THAT IT IS THE VALVE BODY THAT NEEDS TO BE REPLACED. HE SAID PERHAPS ON WEDNESDAY IT WILL BE DONE. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458174May 12, 2012
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
THE TRUNK-DOOR (5TH DOOR) CANNOT BE OPENED WHEN EXPOSED TO THE SUN OR TEMPERATURE IS WARMER. IT CAN ONLY BE OPENED AFTER IT IS COOLER IN THE EVENING OR AT NIGHT. THE REAR-LEFT- PASSENGER-DOOR LOCKED AND CANNOT BE OPENED AT ALL. NOW PASSENGERS HAVE TO ENTER AND EXIT THE VEHICLE USING ONLY ONE RIGHT-PASSENGER-DOOR. THIS IS A SAFETY ISSUE AND A VERY INCONVENIENT ONE. PLEASE HELP!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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