Ford Escape Complaints

29,499 consumer complaints on file.

#10464612July 8, 2012
ELECTRICAL SYSTEM
THIS IS THE SECOND TIME IN TWO MONTHS CAR WARNINGS TO "STOP VEHICLE SAFETY" IN A MIDDLE OF HIGHWAYS. WE JUST HAD A FEW SECONDS TO PULLED VEHICLE OFF THE ROAD AND IS VERY DANGEROUS MANEUVER IT. ONCE WE PULLED IT OFF WE TURNED OFF ENGINE AND WAITED FOR A FEW MINUTES TO RESTARTED AGAIN TO COMPLETE OUR DESTINATION. THIS IS A VERY DELICATE SITUATION DUE THE SHORT TIME TO REACT WHEN ENGINE SUDDENLY TURNS OFF. WE HAVE TWO KIDS AND OUR LIFE HAD BEEN IN TREMENDOUSLY DANGER TO BE HIT BY ANOTHER CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464568July 7, 2012
SERVICE BRAKES
THE ACCELERATOR AND BRAKE PEDAL ARE VERY, VERY CLOSE - DANGEROUSLY CLOSE. THE VEHICLES NEED TO BE RECALLED TO HAVE THIS DESIGN AND MANUFACTURE FLAW CORRECTED. OTHERWISE, THERE WILL BE MULTIPLE ACCIDENTS DUE TO THIS DESIGN/PLACEMENT FLAW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464412July 6, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THE VEHICLE WAS RECENTLY REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE). AFTER THE REMEDY REPAIR WAS PERFORMED THE ABS WARNING INDICATOR REMAINED ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS AND THEY DETECTED THERE WAS A FAULTY ABS PUMP. THE DEALER WAS MADE AWARE OF THE DEFECT, WHOM INFORMED THAT THE OWNER WOULD BE RESPONSIBLE FOR THE REPAIR EXPENSE. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 191,178.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464282July 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE XLT. THE CONTACT STATED THAT THE VEHICLE WAS SERVICED UNDER NHTSA CAMPAIGN ID NUMBER :12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE ). LATER, THE ABS WARNING LIGHT ILLUMINATED WHILE TRAVELING 25 MPH AND THE BRAKES FAILED TO WORK PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE DEALER CONFIRMED THAT THE ABS CONTROL MODULE NEEDED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED BUT THE VEHICLE WAS NOT FURTHER REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 111,053.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464035July 3, 2012
ENGINE, POWER TRAIN
WHILE TRAVELING IN THE HIGH SPEED LANE AT APPROXIMATELY 2 AM, THE VEHICLE LOST ENGINE POWER WITHOUT ANY NOTICE AS THE ENGINE SHUT OFF AND THE POWER WAS REDUCED TO MINIMAL POWER GIVEN BY THE ELECTRIC MOTOR. THIS CAUSED AN INABILITY TO MAINTAIN SPEED ON A VERY DANGEROUS OVERPASS CURVE OF THE FREEWAY AND NEARLY CAUSED TWO VEHICLES IN THE IMMEDIATE PROXIMITY TO COLLIDE WITH MY VEHICLE AS SPEED RAPIDLY DROPPED AND THE VEHICLE SAID TO "PULL OVER ANDS SHUT OFF VEHICLE SAFELY". THIS PART OF THE FREEWAY HAD NO PULL OVER SPOT NOR DID IT HAVE AN AREA TO REALLY SAFELY PULL OFF THE FREEWAY. THIS IS THE SECOND TIME THE CAR HAS DONE THIS AT HIGH SPEED WITHIN TWO WEEKS. IT HAS DONE THIS APPROXIMATELY 1-0 TIMES AT LOW SPEEDS ON CITY STREETS. THE CAR IS ABLE TO BE DRIVEN AFTER SHUTTING OFF THE POWER, LETTING IT SIT, AND THEN RESTARTING THE SYSTEM. THERE IS AN ACCOMPANYING OVERHEATING THAT OCCURTS AS A RESULT OF THE ENGINE SHUTTING OFF, CAUSING THE ENGINE TO BE UNABLE TO BE EASILY RESTARTED AT THAT POINT. THIS EVENT GIVES NO WARNING OR INDICATION IT WILL HAPPEN AND IS A VERY DANGEROUS SITUATION FOR ANY DRIVER TO BE THRUST INTO. IF IT HAD BEEN RUSH HOUR TRAFFIC, I AM CERTAIN THERE WOULD HAVE BEEN ACCIDENTS AND VEHICLE COLLISIONS AS A RESULT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464037July 3, 2012
SERVICE BRAKES
THE ABS TONE RING ON THE DRIVERS SIDE FRONT CRACKED AND BECAME LOOSE MAKING THE LIGHTS ON THE DASH FLASH RED FOR THE 4WD AND ABS SYSTEM. THIS RING IS WHAT THE ABS WHEEL SPEED SENSOR PICKS ITS SIGNAL UP FROM TO ALLOW THE ABS COMPUTER TO DETERMINE IF THE WHEEL IS HAVING A TRACTION ISSUE. THIS IS CAUSING THE ABS AND TRACTION CONTROL SYSTEM TO GO CRAZY. I'M BEING TOLD THAT CORROSION FORMS UNDERNEATH THE RING BUILDING TENSION UNTIL IT JUST CRACKS AND POPS ITSELF FREE. FORD HAS QUOTED ME A PRICE OF $300 PER RING REPLACEMENT. MY CAR HAS BEEN WELL MAINTAINED. IT'S A SHAME THAT THIS PROBLEM IS NOT BEING RECALLED BY FORD WITH A PERMANENT SOLUTION. POOR DESIGN FROM A LAY-PERSONS POINT OF VIEW. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464092July 3, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING, THE WRENCH SYMBOL WARNING LIGHT ILLUMINATED. THE CONTACT LOST CONTROL OF THE VEHICLE AND ALTHOUGH THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. THE CONTACT STOPPED AND TURNED THE VEHICLE OFF, RESTARTED AND THE FAILURE WAS RESOLVED MOMENTARILY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO DEALER WHERE THE FAILURE WAS LOCATED AT THE ELECTRONIC THROTTLE CONTROL. THE VEHICLE WAS REPAIRED BY REPLACING THE THROTTLE BODY AND RELAY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CLAIM WAS FILED. THE CURRENT MILEAGE WAS 42,000. THE APPROXIMATE FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463928July 2, 2012
EQUIPMENT:APPLIANCE:AIR CONDITIONER
DRIVER HEAT WAS SCORCHING HOT, PASSENGER HEAT WARM. 7/27/11. REPLACED BLEND DOOR ACTUATOR. SEEMED TO WORK FINE. 6/11/12 HEAT BLOWING SCORCHING HOT; AC NOT WORKING AT ALL. DEALER TESTED WITH DYE IN THE SYSTEM (NO LEAKS), TOPPED OFF FLUIDS. WORKED FOR A FEW DAYS. RETESTED & THEY "REMOVE REPLACE CONDENSOR RECHARGE" 7/2/12 AC BLOWING SCORCHING HOT HEAT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463859July 1, 2012
ENGINE, POWER TRAIN
DRIVER WAS ACCELERATING AT 35 MPH AND 2010 FORD ESCAPE ENGINE BECAME NON-RESPONSIVE. ATTEMPTS TO PRESS THE ACCELERATOR WERE UNPRODUCTIVE. POWERTRAIN LIGHT CAME ON. VEHICLE COASTED TO SHOULDER OF ROAD AND WAS TURNED OFF AND RESTARTED. POWERTRAIN LIGHT WENT OUT UPON RESTARTING. VEHICLE INSPECTION AT FORD DEALER REVEALED NO PROBLEMS. THREE DAYS ALTER, SAME INCIDENT HAPPENED WITH A DIFFERENT DRIVER. THE EXPERIENCE WAS DESCRIBED AS THE GAS PEDAL BEING DISENGAGED FROM THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463877July 1, 2012
ENGINE AND ENGINE COOLING
WHEN ATTEMPTING TO START THE VEHICLE IT WOULD TAKE ALONG TIME TO START. VEHICLE CHECKED NOTHING FOUND, NO TROUBLE CODE. CHANGED THINGS LIKE FUEL FILTER, AIR FILTER AND OTHER SIMPLE THING. NOW VEHICLE STALLS WHILE DRIVING BUT THE VEHICLE WILL START BACK UP IMMEDIATELY. AGAIN NO TROUBLE CODES. THE TRUCK STALLED IN TRAFFIC 5 TIMES IN LESS THAN ONE MILE, A ROAD THAT IS TRAVELED SEVERAL TIMES A DAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463550June 29, 2012
STEERING
THE POWER STEERING FALTERED GOING AROUND A CORNER AND I HAD TO MANUALLY STEER THE CAR. THE POWER STEERING CAME BACK WITHOUT INTERVENTION BUT IT WAS QUITE DIFFICULT TO CONTROL THE VEHICLE MANUALLY IN THE TURN. I BROUGHT THE CAR TO THE DEALER RIGHT AWAY. I AM STILL AWAITING THE DEALERS DIAGNOSIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463417June 28, 2012
SERVICE BRAKES
THE CHECK BRAKE SYSTEM MESSAGE APPEARS IN MESSAGE SYSTEM ON 2006 FORD ESCAPE HYBRID, WITH THE ACCOMPANYING BRAKE WARNING SYMBOL LIGHT COMING ON. THE BRAKE PEDAL SEEMS TO LOSE SOME PRESSURE IN THE PEDAL AND GOES FURTHER TO THE FLOOR. THE BRAKE FLUID RESERVOIR IS FULL, SO THE BRAKE FLUID IS NOT LOW. THIS HAS HAPPENED ON AND OFF NOW FOR THE LAST FEW DAYS. I HAD A BRAKE JOB DONE ON THE REAR BRAKES 2 MONTHS AGO, AND THE DEALERSHIP SAYS THE FRONT BRAKES ARE FINE. THEY RECOMMEND REPLACING THE MASTER CYLINDER FOR 1300 DOLLARS, AND THEN STATE THAT IT MIGHT NOT SOLVE THE PROBLEM AND THEY WOULD THEN HAVE TO REPLACE A CONTROL MODULE FOR ABOUT 4500 TO 5000 DOLLARS. I NOTICED ONLINE THAT A LOT OF PEOPLE SEEM TO BE HAVING THIS SAME PROBLEM WITH THE FORD ESCAPE HYBRID FROM 2005 TO 2006, AND THEY ARE INCURRING THE SAME COSTLY REPAIR. SOME OF THEM COMPLAINED ABOUT LOSING POWER TO THE BRAKING SYSTEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463435June 28, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THERE WAS A POPPING SOUND IN THE TRANSMISSION WHENEVER HE WOULD SHIFT GEARS. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND ADVISED THAT THEY WERE NOT LIABLE. THE FAILURE MILEAGE WAS 57,000 AND THE CURRENT MILEAGE WAS 117,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463235June 27, 2012
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, STEERING
VEHICLE GAVE "STOP SAFELY NOW" READOUT ON DISPLAY AND RED TRIANGLE LIGHT ON DASH. POWER DROPPED OFF AND I HAD TO PULL OF THE ROAD. I WAS TRAVELING FROM LA TO SANTA CRUZ IN THE EVENING. HAPPENED FOUR MORE TIMES ON THE SAME DRIVE. JUST HAPPENED AGAIN COMING BACK FROM PALM SPRINGS ALSO IN THE EVENING. TOOK ME SEVEN HOURS TO DRIVE 140 MILES. CAR STOPPED OVER TWENTY TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463305June 27, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 FORD ESCAPE. THE CONTACT STATED THAT IN 2010, THE VEHICLE WAS PARKED WHEN SMOKE EMITTED FROM UNDER THE HOOD. THE CONTACT INSPECTED THE VEHICLE AND NOTICED THAT THE ABS MODULE WAS THE CAUSE OF THE FAILURE. THE ABS MODULE WAS NOT REPLACED AT THE TIME OF THE FAILURE. THE VEHICLE WAS RECENTLY TAKEN TO AN AUTHORIZED DEALER TO BE REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC: ANTI LOCK: CONTROL UNIT/MODULE). THE ABS MODULE COULD NOT BE REPLACED DUE TO FAILED WIRES THAT POSED A FIRE HAZARD. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 139,000 AND THE CURRENT MILEAGE WAS 166,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10463346June 27, 2012
POWER TRAIN, FUEL/PROPULSION SYSTEM
MY "STICK SHIFT" 2001 FORD ESCAPE TENDS TO STALL WHEN THE CLUTCH IS PUSHED IN, CLEAR TO THE FLOOR. THE ENGINE WOULD DIE AND LEAVE ME STRANDED EVERYWHERE. EVEN IF YOU ARE DRIVING DOWN THE ROAD AT 45MPH OR HIGHER, ONCE YOU PUSH IN THE CLUTCH TO CHANGE TO THE LAST GEAR, IT WILL STILL STALL AT HIGH SPEEDS. THE ENGINE COMPLETELY CUTS OFF, BUT ONLY WHEN YOU PUSH IN THE CLUTCH. ONCE THIS HAPPENS, IT WILL NOT STAY RUNNING. IT WILL RESTART FOR JUST A FEW SECONDS, (NOT THE BATTERY OR STARTER) THEN IT WILL DIE AGAIN, REPEATEDLY. IT WOULD GET TOWED TO THE NEAREST DEALERSHIP WITH NO LUCK. THEY COULD NOT "DUPLICATE THE PROBLEM". ONCE, THE CAR COOLS OFF, THEN THE PROBLEM DISAPPEARS. THERE IS A VALVE THE HEATS UP AND GETS STUCK OPEN. IF THE VALVE COOLS DOWN, IT CAN CLOSE AND THEN IT IS FINE. NOW, IF I MAKE ALOT OF SHORT STOPS (ERRANDS) WHERE THE CAR DOESN'T GET A CHANCE TO COOL OFF, SAY TEN MINUTES OR LESS, THEN IT WON'T STAY STARTED. IF YOU TURN OVER THE IGNITION, IT WILL START, BUT IMMEDIATELY DIES. HOWEVER, IF I LET THE CAR SIT FOR SAY A COUPLE OF HOURS, SAY 4-6 HOURS. IT WILL START BACK UP JUST FINE AND STAY RUNNING LIKE NOTHING EVER HAPPENED. THE KEY TIP IS: DON'T PUT ETHANOL IN THE GAS TANK. IF I BUY THE MOST EXPENSIVE GAS, THE PROBLEM TENDS TO CLEAR UP ON IT'S OWN. IT STARTED DOING IT AGAIN THIS SUMMER. ONCE I CHANGED TO THE PRIMO (MOST EXPENSIVE) GAS, IT HAS NOW STOPPED WITHOUT TAKING IT TO A DEALERSHIP. PERSONALLY, I THINK GAS CONTAINING ETHANOL HAS TOO MUCH MOISTURE IN IT CAUSING THIS PROBLEM. EVEN THE DEALERSHIP TOLD ME THAT THIS FORD ESCAPE CAR IS NOT DESIGNED TO RUN ON "ETHANOL" PRODUCTS. THIS ALL MOSTLY HAPPENS WHEN IT IS VERY HOT AND HUMID OUTSIDE. WAS JUST WONDERING IF ANYONE ELSE HAD THIS PROBLEM AND IF IT WOULD QUALIFY FOR OTHERS AS A RECALL ITEM? *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463116June 26, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2001 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 30 MPH, THE ABS WARNING INDICATOR ILLUMINATED WITHOUT ENGAGING THE BRAKE PEDAL. THE INDICATOR REMAINED ILLUMINATED UNTIL THE ENGINE WAS TURNED OFF. IN ADDITION, THERE WAS AN EXCESSIVE AMOUNT OF BRAKE FLUID LEAKING ONTO THE GROUND. THE MALFUNCTION OCCURRED WHENEVER THE VEHICLE WAS IN OPERATION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO STATED THAT THE MALFUNCTION WAS RELATED TO A FAULTY ABS PUMP. THE VEHICLE WAS REPAIRED UNDER NHTSA CAMPAIGN ID NUMBER 12V005000 (SERVICE BRAKES, HYDRAULIC:ANTILOCK:CONTROL UNIT/MODULE); HOWEVER THE ABS PUMP WAS NOT INCLUDED IN THE RECALL REMEDY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 98,000. ..UPDATED 08-10-12 *BF THE CONSUMER STATED THE ABS LIGHT ILLUMINATES WHEN THE VEHICLE STARTS AFTER 1 OR 2 MINUTES. IT STAYS ON THE DURATION OF THE TRIP. THIS OCCURES EVERYTIME THE CAR IS STARTED. UPDATED 08/15/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463002June 25, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNED A 2002 FORD ESCAPE. THE CONTACT STATED THAT THE DRIVER OF THE VEHICLE PARKED THE VEHICLE AND MOMENTS LATER, THE VEHICLE IGNITED INTO FLAMES. THERE WERE NO INJURIES AND THE VEHICLE WAS DESTROYED. A FIRE REPORT WAS FILED. THE CONTACT STATED THAT THE CAUSE OF THE FIRE WAS UNKNOWN. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10462903June 24, 2012
STEERING, ELECTRICAL SYSTEM
PART TWO: NOTE FROM CUSTOMER: NO PARTICULAR DASHBOARD LIGHT ISSUE (EXCEPT FOR ONE) WORKED FINE UNTIL UTTER SYSTEM COLLAPSE OF CAR -- UTTER AND QUICK DEATH, LIES LIFELESS ON DRIVEWAY,LEAVING ME W/BROKEN HEART -- MY LOVE AFFAIR W/FORD ROCKED TO DEPTHS. HAD 3 PERFECT TAURUSES, & I NEVER EXPECTED A $5000 FIX ON A CAR WHEN IT'S BEEN DONE TO OTHERS WITH NO GOOD RESULTS. WE ARE AS POOR AS PICKLES. I HAVE READ SO MANY EXACT SAME STORIES ONLINE THAT I BELIEVE THERE IS A "KNOWN ISSUE" & THAT YOU ALL WILL BE (NO OFFENSE) BE HIT BY A CLASS ACTION LAW SUIT OR A BUNCH OF LEMONS LAW SUITS. I'VE READ THE SAME STORY OVER AND OVER -- BATTERY FAILURE, NEW BATTERY ALSO FAILED IN DANGEROUS PLACES WITH CHILDREN CAR. ALL HAPPENS WITH NO WARNING; OUR BATTERY WAS PRETTY NEW. BUT A NEW BATTERY BOUGHT, INSTALLED & FAILED AFTER ONE WEEK, DIED AND NEVER RECOVERED - THE CAR, I MEAN.) I HAD JUST FINISHED PAYING FOR IT; IT SEEMED AS THOUGH IT HAD BEEN PUT ON A "FAILURE WHEN PAID FOR" INTERNAL TIMER! TECH SAID HE HAD NEVER SEEN 5 SIMULTANEOUS FAILURES AT ONCE, THOUGH I HAVE ALREADY READ OF THE MOST CRUCIAL, DANGEROUS PROBLEM MANY, MANY TIMES, DESPITE THE "LOCAL" FLORIDIAN MANAGER (I'M IN CA) WHO URGED ME, IN A SWEETLY CONDESCENDING FASHION, TO GO BACK TO FORD FOR THE FIX BECAUSE "THERE ARE SO MANY THINGS FLOATING AROUND OUT THERE ON THE INTERNET". [XXX] STRAIGHT, & MANY OF THEM ARE RIGHT. SO GLAD I FOUND THIS SITE. PLEASE TELL ME WHAT TO DO, WHAT MY OPTIONS ARE -- WE COULD HAVE FAILED IN THE FREEWAY -- WE ALMOST FAILED COMING HOME FROM A PARTY AND TWO WEEKS IN A ROW LOST OUR SPOTS AT THE FARMERS' MARKET BECAUSE THE VEHICLE DIED. OKAY, FORD -- I'M TRULY AND TOTALLY UPSET -- I PUT $27K INTO THAT VEHICLE AND NOW IT THIS A DEAD HEAP. PEOPLE WITH OTHER 2006 HEV (FORD ONLY) WRITE OF TRULY TERRIFYING FAILURES ON THE FREEWAY. MAKE IT RIGHT -- THIS IS A KNOWN ISSUE AND WE WANT RECOURSE & JUSTICE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462900June 24, 2012
STEERING, ELECTRICAL SYSTEM
REPAIR QUOTE FROM JOURNEY FORD, NOVATO: J#1: STEERING CONCERN-CUSTOMER STATES NO POWER ASSIST (?) TO POWER STEERING & "SERVICE POWER STEERING IS ON MESSAGE CENTER. TEST DROVE VEHICLE & CONFIRMED POWER STEERING DOES NOT WORK. RAN TESTS & PULLED CODE B2277. PERFORMED PIN POINT & FOUND EPA'S MODULE & GEAR FAILING. SUGGESTED REPLACING MODULE & GEAR & RE-TESTING.CUSTOMER DECLINED REPAIR. J#1: CHECK ENGINE LIGHT: CUSTOMER STATES WRENCH IS ON & BRAKE LIGHT IS ON. HAS BEEN HIT ON RT SIDE & REPAIRED. INSPECTED VEHICLE & MULTIPLE LIGHTS ARE ON IN DASH. PULLED CODES & HAVE CODES B1239. REAR DOOR MODE FAILURE. RAN TESTS & FOUND HYBRID BATTERY MODE DOOR IS FAULTY. SUGGEST REPLACING & REPROGRAMMING BCM. CODE P0A81 & P0A8D FOUND TSB FOR UPDATED HBRD BATTERY & COOLING FANS. SUGGEST REPLACING & RETESTING. RAN TESTS & FOUND U2060 FOR ABS CONCERN. RAN TESTS & FOUND TSB FOR UPDATED HARNESS & NUTS & BOLTS FOR ABS MODULE GROUND CIRCUITS. ALSO PULLED MULTIPLE CODES FOR LOW BATTERY.TESTED BATTERY & FAILED TEST. CUSTOMER DECLINED REPAIR. J# +91FOZ DECLINED SERVICES (WE EXPECTED MORE OF FORD - WE ARE LEFT WITHOUT A CAR AT THE WORST POSSIBLE TIME OF OUR LIVES. WE ARE BOTH DISABLED, OVER 60, WITH EXCELLENT PROSPECTS FOR LIVING IN OUR CAR -- IF WE COULD GET IT TO MOVE. HERE IS THE LIST OF THE SERVICES, TOTALING CLOSE TO $6K!!!!! TO CONTINUE THE TECH'S QUOTE: #9999 EPS MODULE & ELECTRONIC STEERING GEAR ABS WIRE HYBRID BLEND DOOR HYBRID COOLING FAN KIT ALIGN BATTERY THIS IS PART ONE -- PART TWO TO FOLLOW. LUCKY YOU ALL! I'M SORRY TO COMPLAIN AS I AM A REAL FORD LOVER -- HAVE HAD THREE TAURUSES AROUND HERE IN MY LIFE AND HAVE NEVER, EVER BEEN DISAPPOINTED IN THEM. I THOUGHT I WOULD BE SAFE IN THIS CAR AND I KNOW, I KNOW I NEVER WILL BE. I BELIEVE I SHOULD BE GIVEN A NEW CAR OR A GOOD REPAIR AND THEN A SOLID RE-TEST. THAT'S BECAUSE I BELIEVE IN REAL JUSTICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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