Ford Escape Complaints

29,499 consumer complaints on file.

#10466261July 17, 2012
VEHICLE SPEED CONTROL
ATTORNEY FOR DRIVER'S FAMILY AND MEDIA REPORTS INDICATE THAT THE VEHICLE WAS BEING DRIVEN IMMEDIATELY AFTER PURCHASE IN THE PHOENIX / MESA AREA ALONG ARIZONA STATE ROUTE 87 TOWARDS PAYSON. THE FINAL APPROACH TO PAYSON INVOLVES A PROLONGED UPWARD GRADE, WHICH WOULD HAVE REQUIRED HEAVY ACCELERATOR USE BY THE DRIVER. ALONG THE WAY, THE DRIVER WAS UNABLE TO DISENGAGE THE ACCELERATOR OR OTHERWISE BRING THE VEHICLE TO A SAFE STOP. THE VEHICLE STRUCK OTHER VEHICLES AS IT TRAVERSED AN INTERSECTION, AND ROLLED, EJECTING THE DRIVER, WHO SUFFERED FATAL INJURIES. A SUBSEQUENT INSPECTION OF THE VEHICLE DOCUMENTED THAT THE CRUISE CONTROL CABLE CONNECTOR WAS LODGED AGAINST THE UNDERSIDE OF THE ENGINE COVER AND THAT THE THROTTLE WAS OPEN TO 84%. THE VEHICLE HAD RECEIVED THE ACCELERATOR CABLE REPLACEMENT FOR RECALL 04V574 IN JANUARY OF 2005. (NOTE: THIS RECORD WAS RECEIVED VIA TELEPHONE INTERVIEW BETWEEN ODI INVESTIGATORS AND COUNSEL FOR THE DRIVER'S FAMILY IN LATE JUNE OF THIS YEAR. IT HAS BEEN ADDED TO OUR COMPLAINT FILE TO DOCUMENT THE INCIDENT FOR AN INVESTIGATION OPENING. IT WILL BE UPDATED AS APPROPRIATE AS MORE INFORMATION IS RECEIVED)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
1
#10466012July 17, 2012
SERVICE BRAKES
THIS IS THE 4TH INSTANCE FOR THIS SAME PROBLEM. I CAN NOT RECALL THE DATE AND MILEAGE THAT THIS HAS HAPPENED THE FIRST TWO TIMES SO I USED THE LATEST INSTANCE FOR DATE AND MILEAGE. THIS VEHICLE IS CURRENTLY 5 AND 1/2 YEARS OLD AND HAS 81,100 MILES ON IT. FOUR (4) TIMES NOW THE ABS TONE RING HAS CRACKED CAUSING THE VEHICLE TO OCCASIONALLY BRAKE AS IF THE ABS IS WORKING AND INCREASING THE STOPPING DISTANCE REQUIRED TO SAFELY STOP THE VEHICLE. THERE ARE MULTIPLE INTERNET REPORTS REGARDING THIS ISSUE WITH THIS VEHICLE. LAST YEAR (AUG 2011) I HAD TO HAVE ONE OF THE ABS TONE RINGS REPLACED AT APPROX 72,000 MILES. THAT WAS THE 3RD TIME I HAVE HAD THIS PROBLEM. CONSIDERING THIS IS MY 4TH OCCURRENCE WITH THIS PROBLEM AND THERE ARE NUMEROUS REPORTS ON THE INTERNET I RESPECTFULLY REQUEST THAT AN INVESTIGATION BE OPENED TO LOOK INTO A RECALL OF THIS PART. SOME INTERNET REPORTS SUGGEST THAT FORD HAS MODIFIED THE ABS TONE RING BUT I DO KNOW IF THAT IS CORRECT. I AM A RETIRED AIR FORCE SAFETY SPECIALIST WITH 15 YEARS EXPERIENCE AND IT IS MY BELIEF THAT THIS DEFECT POSES A SERIOUS SAFETY HAZARD TO BOTH THE DRIVER AND OTHERS SHOULD THE VEHICLE FAIL TO STOP PROPERLY. I HAVE CONTACTED FORD CUSTOMER SERVICE TO TRY TO HAVE THIS LATEST INSTANCE REPAIRED AT NO COST TO ME. IT IS CURRENTLY UNDER REVIEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466035July 17, 2012
AIR BAGS
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT WAS DRIVING APPROXIMATELY 40 MPH AND THE SRS WARNING INDICATOR ILLUMINATED ON THE INSTRUMENT PANEL UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE WIRING HARNESS WAS REPLACED. MOST RECENTLY, THE MALFUNCTION RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466273July 17, 2012
ELECTRICAL SYSTEM, ENGINE
WITHIN 3 MINUTES OF STARTING VEHICLE, "STOP VEHICLE SAFELY" MESSAGE WAS DISPLAYED ALONG WITH A RED WARNING TRIANGLE. VEHICLE SHUT DOWN WITHIN A FEW SECONDS. TRUCK WAS PUT ON A TRAILER AND BROUGHT TO A FORD DEALERSHIP. THREE CODES WERE PRESENT, ONE BEING P0A27. FORD'S "FIX" IS TO INSTALL A SERVICE HARNESS AND FLASH THE BCM. ( SEE FORD'S CSP 07B48 AND LATER TSB 09-18-6) ALTHOUGH THERE WAS NEVER A RECALL, "SOME 2007-2007 ESCAPE HYBRID VEHICLES BUILT FROM 10-13-2003 TO 12-19-2006" MAY EXPERIENCE THIS PROBLEM. ACCORDING TO FORD, THIS VEHICLE WAS NOT ONE OF THE AFFECTED ONES, YET IT HAS THE SAME PROBLEM WITH THE SAME RESOLUTION ACCORDING TO THE FORD DEALERSHIP. A VEHICLE THAT HAS A HARDWARE/ PROGRAMMING GLITCH THAT CAN CAUSE IT TO SHUT DOWN COMPLETELY AT ANY SPEED IS A DEFECT AND SHOULD BE RECALLED AND REPAIRED BY THE MANUFACTURER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466306July 17, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 60 MPH, THE VEHICLE ACCELERATED ON ITS OWN. THE CONTACT HAD TO PLACE BOTH FEET ON THE BRAKE PEDAL BEFORE STOPPING THE VEHICLE. THE VEHICLE WAS THEN TOWED TO THE DEALER FOR A DIAGNOSIS. THE DEALER STATED THAT THEY NEEDED TO REPLACE THE ACCELERATOR CABLE. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,000 AND THE CURRENT MILEAGE WAS 103,000. UPDATED 8/23/12 *CN THE CONSUMER STATED THE VEHICLE ACCELERATED FOR 60MPH TO OVER 100MPH IN 2 MILES. THE ENGINE REACHED 7000RPM. THE BRAKES AND PARKING BRAKE LOCKED. THE VEHICLE WAS STOPPED BY TURNING THE IGNITION OFF. UPDATED 09/06/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465790July 16, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ACCELERATOR AND THE BRAKE PEDALS WERE TOO CLOSE IN PROXIMITY. THE CONTACT MENTIONED TO THE DEALER WHEN HE PURCHASED THE VEHICLE THAT HE FELT THE PEDALS WERE TOO CLOSE BUT WAS ADVISED THAT IT WAS HOW THE VEHICLE WAS DESIGNED. THE VIN WAS UNAVAILABLE. THE FAILURE MILEAGE WAS 800 AND THE CURRENT MILEAGE WAS 3,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465712July 15, 2012
SERVICE BRAKES
TONE RING CRACKED ON DRIVERS SIDE. RIGHT SIDE WAS REPLACED A YEAR AGO FOR 350 DOLLARS. HELLO FORD WAY TO STAND BEHIND YOUR PRODUCT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465562July 13, 2012
SERVICE BRAKES
THIS IS MY SECOND SUBMISSION. THIS MORNING WHILE DRIVING TO WORK THE ABS LIGHT CAME ON ALONG WITH A "CHECK BRAKE SYSTEM" MESSAGE AND "REGEN BRAKES DISABLED". IN THE PAST WHEN THIS HAPPENED I STILL HAD BRAKES BUT HAD TO MASH THEM DOWN TO GET THE VEHICLE TO STOP. THIS MORNING I WAS UNABLE TO STOP THE VEHICLE. MY VEHICLE THEN WENT OFF THE ROAD AND INTO A DRAINAGE DITCH. THE VEHICLE NEEDED TO BY LYNCHED OUT AND TOWED TO THE DEALERSHIP. I AM THANKFUL THAT I WAS ONLY GOING ABOUT 30MPH AND ENDED UP IN A DITCH RATHER THAN A BUSY INTERSECTION. THIS IS A SERIOUS ISSUE AND I DON'T EVER WANT TO DRIVE THAT VEHICLE AGAIN. I HAVE 2 SMALL CHILDREN WHO I AM THANKFUL WERE NOT WITH ME. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10465575July 13, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE ABNORMALLY ACCELERATED. THE CONTACT STATED THAT HE HAD TO SHIFT THE VEHICLE INTO NEUTRAL AND COAST TO THE SIDE OF THE ROAD IN ORDER TO STOP THE FAILURE. THE CONTACT RESTARTED THE VEHICLE AFTER ALLOWING THE ENGINE TO COOL AND TOOK THE VEHICLE TO THE DEALER FOR INSPECTION. THE DEALER CLEANED OUT THE THROTTLE BODY AND STATED THAT ICE WAS BUILDING UP AROUND THE CARBURETOR. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE FAILURE MILEAGE WAS 95,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465364July 12, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT THE VEHICLE VIOLENTLY JERKED WHILE DRIVING AT ALL SPEEDS AND WHILE REVERSING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER ON THREE OCCASIONS AND THEY WERE UNABLE TO FIGURE OUT HOW TO REPAIR THE FAILURE. THE MANUFACTURER OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 20,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465452July 12, 2012
STEERING
TL* THE CONTACT OWNS A 2009 FORD ESCAPE HYBRID. THE CONTACT WAS TRAVELING 40 MPH WHEN THE POWER STEERING FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 45,000 AND THE CURRENT MILEAGE WAS 59,000. UPDATED 08/16/12*LJ THE CONSUMER STATED THE POWER STEERING FAILURE OCCURRED THREE TIMES WITHIN THE THREE YEARS SHE HAS OWNED THE VEHICLE. SHE DID NOT TAKE THE VEHICLE TO THE DEALER, BUT SHE DID TALK THEM AND IT SEEMED THEY WOULD NOT DO ANYTHING UNTIL, THE FAILURE ACTUALLY OCCURRED WHILE IN THEIR POSSESSION. UPDATED 08/21/12
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465461July 12, 2012
POWER TRAIN
OUR 2005 FORD ESCAPE WAS PURCHASED NEW IN MAY 2005. IT HAS BEEN SERVICED BY FORD TECHNICIANS AT FORD DEALERSHIPS EVERY 5,000 MILES, INCLUDING A RECOMMENDED TRANSMISSION FLUSH LAST YEAR. ON A CROSS COUNTRY TRIP, THE SUV'S TRANSMISSION EXHIBITED A PROBLEM FORD MOTOR COMPANY (FMC) KNOWS AS ENGINE STALLING ON ENGAGEMENT/STOPPING. ACCORDING TO A SERVICE BULLETIN DATED MARCH 19, 2007, SUVS WITH THIS FAULTY TRANSMISSION "EXHIBIT AN ENGINE STALL WHEN COMING TO A STOP OR WHEN ENGAGING THE ENGINE INTO DRIVE OR REVERSE. THE CONDITION MAY BE INTERMITTENT AND OFTEN OCCURS AFTER EXTENDED DRIVES. THERE MAY BE NO DIAGNOSTIC CODES STORED. THIS MAY BE CAUSE BY INTERNAL WEAR IN THE TORQUE CONVERTER WHICH PREVENTS IT FROM LOCKING." THIS EXACT FAILURE CAUSED US TO BE STRANDED IN DANGEROUS HEAT CONDITIONS FOR HOURS AS WE WAITED FOR HELP. HOWEVER, FMC HAS KNOWN ABOUT THIS PROBLEM TRANSMISSION SINCE 2007, YET AS AN OWNER OF A CAR LESS THAN TWO YEARS OLD, I WAS NEVER TOLD ABOUT IT. IF I HAD BEEN INFORMED, I WOULD HAVE TAKEN IT YEARS AGO FOR REPAIR PRIOR TO GOING ON AN EXTENDED TRIP AND PUTTING MY FAMILY IN DANGER. INSTEAD, FMC KNOWINGLY ALLOWED VEHICLE OWNERS TO DRIVE WITH THIS FAULTY TRANSMISSION. FORD-CERTIFIED TECH'S FAILED TO DIAGNOSE THE PROBLEM EVEN THOUGH THEY WERE GIVEN THE EXACT SYMPTOMS AND THE POTENTIAL PROBLEM, THE TORQUE CONVERTER. AFTER TECHS TOLD ME THE TRANSMISSION WAS FINE, THE STALL OCCURRED REPEATEDLY UNTIL TOTAL FAILURE JUST OVER 1,200 MILES LATER, AGAIN, STRANDING MY FAMILY ON THE HIGHWAY. I BECAME AWARE OF THE FAULT ONLY AFTER A SEARCH OF OTHER DRIVERS WHO EXPERIENCED THE SAME PROBLEM. FMC BEHAVED NEGLIGENTLY IN FAILING TO INFORM CUSTOMERS LIKE ME, LIKELY TO SHIELD ITSELF FROM COSTLY REPAIRS. IN 2007, MY CAR ONLY HAD 24,500 MILES??WELL WITHIN WARRANTY LIMITS. A RECALL FOR VEHICLES OF THIS MODEL YEAR SHOULD BE ORDERED AND I SHOULD BE REFUNDED COST OF REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465222July 11, 2012
POWER TRAIN
THE VEHICLE HAS A VIBRATION IN THE POWER TRAIN AROUND THE 45-55 MPH. THE VIBRATION IS PRESENT DAILY AND CAUSES THE ENTIRE VEHICLE TO SHAKE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465273July 11, 2012
SERVICE BRAKES, VEHICLE SPEED CONTROL, STRUCTURE
THE GAS PEDAL IS TOO CLOSE TO THE BRAKE. WHEN I WEAR BIG SHOES, THE BACK LEFT SIDE EDGE OF MY SHOE CATCHES THE BACK SIDE OF THE BRAKE WHEN I LIFT IT OFF THE GAS. SERIOUS PROBLEM THAT SHOULD BE CORRECTED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465328July 11, 2012
ENGINE, ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
WE WERE ACCELERATING TO GET ON THE INTERSTATE WHEN THE VEHICLE SUDDENLY DIED WITHOUT WARNING. NO TELLING WHAT WOULD HAVE HAPPENED IF WE WERE DRIVING AT FREEWAY SPEEDS. WE COASTED TO THE BREAKDOWN LANE AND HAD THE VEHICLE TOWED TO THE FORD DEALER WHO STATED THE COMPUTER (PCM), ALL THE COIL OVER PLUGS (COP) AND SPARK PLUGS WERE DAMAGED AND NEEDED REPLACEMENT. THIS IS A KNOWN ISSUE AS IT IS DESCRIBED EXACTLY IN FORD SERVICE BULLETIN TSB 09-2-6. THE SPARK PLUGS IN THE 2005 AND 2006 CAUSE RADIO FREQUENCY INTERFERENCE WITH THE PCM WHICH DAMAGES THE PCM AND THE OTHER COMPONENTS. THE LEAST FORD COULD HAVE DONE WAS NOTIFY US THAT REPLACING THE SPARK PLUGS COULD HAVE PREVENTED THIS VERY EXPENSIVE REPAIR. THE PROBLEMS DON'T END THERE. A FEW DAYS AFTER THE REPAIR WE WERE AGAIN ACCELERATING TO GET ON THE INTERSTATE WHEN THE VEHICLE LOST POWER AND WOULD NOT GO OVER 50MPH. WE BROUGHT THE VEHICLE BACK TO THE FORD DEALER WHO STATED THE CATALYTIC CONVERTERS (THERE ARE 3 OF THEM) WERE CLOGGED DUE TO RAW FUEL COMING IN CONTACT WITH THE CONVERTERS PROBABLY DUE TO THE PREVIOUS ENGINE PROBLEMS. THE COST TO FIX THE CONVERTERS IS EVEN MORE THAN THE COST OF THE INITIAL REPAIR. WE'VE DECIDED TO NOT HAVE THE DEALER REPAIR THE VEHICLE AS THE TOTAL COST OF ALL THE REPAIRS WOULD EXCEED THE VALUE OF THE VEHICLE. WE CALLED FORD CUSTOMER SERVICE AND THEY WERE OF NO HELP IN THIS SITUATION. I THINK FORD SHOULD COVER THE COSTS OF THESE REPAIRS FOR AN ISSUE KNEW EXISTED. I DON'T UNDERSTAND WHY THERE HASN'T BEEN A RECALL FOR THIS PROBLEM AS I SEE THAT IT HAS HAPPENED TO A LOT OF OTHER 2005 ESCAPES LISTED IN YOUR DATABASE. I IMAGINE WE WILL MORE OF THESE FAILURES AS THESE VEHICLES AGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465054July 10, 2012
SERVICE BRAKES
THE ABS SYSTEM HAS BEEN GETTING DISABLED INTERMITTENTLY AND THE CHECK BREAK LIGHT HAS BEEN COMING ON. BREAKS HAVE NOT BEEN WORKING PROPERLY RESULTING IN MY VEHICLE GOING TO FAR INTO AN INTERSECTION WHEN TRYING TO STOP AT STOPLIGHTS. THANKFULLY NO ACCIDENTS HAVE OCCUR YET. TOOK IT TO A DEALERSHIP AND THEY TOLD ME I NEEDED A NEW MASTER CYLINDER. ANOTHER PLACE DID A DIAGNOSTIC ON IT AND TOLD ME THAT THE MASTER CYLINDER IS FINE AND THE ALARMS ARE BEING SET OFF BECAUSE THE BATTERY PORTS WERE CORRODED. THEY CLEANED THEM, CLEARED THE CODES. A FEW DAYS LATER THE ALARMS WERE COMING BACK ON AGAIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465122July 10, 2012
ENGINE AND ENGINE COOLING
AIR CONDITIONING CONDENSER FAILED, COST $1500 TO REPLACE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465120July 10, 2012
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2008 FORD ESCAPE. THE CONTACT WAS DRIVING 55 MPH WHEN THE ACCELERATOR PEDAL BECAME STUCK IN OPEN THROTTLE. THE VEHICLE THEN LOST POWER AND THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE ANY FURTHER. THE VEHICLE WAS TOWED TO A REPAIR SHOP BUT WAS NOT INSPECTED OR REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT NO ASSISTANCE WAS PROVIDED. THE VIN WAS UNAVAILABLE.THE CURRENT AND FAILURE MILEAGE WAS 142,000. ..UPDATED 09/04/12 *BF THE CONSUMER STATED THE GAS ACCELERATOR FELL APART LIKE A PUZZLE. THERE IS NO DEVICE ON IT TO PREVENT IT FROM HAPPENING AGAIN. THE DEALERSHIP WAS AWARE OF THE ISSUE AND STATED THERE HAS BEEN A NEWLY DEVELOPED PART TO REPAIR THE ISSUE BUT, THE CONSUMER MUST PURCHASE IT. UPDATED 09/12/2012 *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464782July 9, 2012
ELECTRICAL SYSTEM
2 ALTERNATORS IN LESS THAN ONE YEAR. TIRED OF BEING LEFT STRANDED WITH 3 KIDS IN THE CAR!! AND ITS A LOT OF $$$$$$$$. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464587July 8, 2012
STEERING, SERVICE BRAKES
IT WAS HAPPENED ABOUT A YEAR AGO, ESPECIALLY UNDER THE HOT WEATHER CONDITION. I AM NOT SURE THAT WHERE THE MASSIVE VIBRATION SOUND COMES FROM BUT MOST LIKELY IT FEELS THROUGH THE STEERING WHEEL(STEERING SHAFT ROD?) OR BRAKE PEDAL. WHEN I FIRST REALIZED THIS PROBLEM, IT WAS VERY HOT SUMMER DAY AND AIR CONDITIONER (AC) WAS ON. I DROVE ABOUT FOR 15-20 MINUTES AND PARKED THE VEHICLE FOR A WHILE (ABOUT 20 MINUTES OR SO). THEN I STARTED THE ENGINE AGAIN AND TRIED TO BACK UP THE VEHICLE FROM THE PARKING SPOT, IT WAS HAPPENED. AFTER THAT HAPPENING, I WAS HAVING SAME PROBLEM WHENEVER I WAS DRIVING WITH AC ON(I DID NOT HAVE THE PROBLEM DURING COLD SEASON AT ALL). NOW IS SUMMER OF 2012 AND THIS PROBLEM HAS BEEN COMING BACK MOST OF TIME OF DRIVING NO MATTER AC IS ON OR OFF (IT SEEMS LIKE GETTING WORST?). PAST 10 YEARS, I HAD SEVERAL RECALLS WITH THIS VEHICLE SO I REALLY WANT TO REPORT THE PROBLEM I HAVE IN CASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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