Ford Escape Complaints

29,499 consumer complaints on file.

#10524395July 11, 2013
POWER TRAIN
I WAS DRIVING ON A CITY STREET ON 06/12/13 AT APPROX 35MPH AND THE ACCELERATION/GAS PEDAL LOST ALL POWER. I PUSHED ON THE GAS PEDAL AND HAD NO POWER. MY VEH WAS TOWED TO THE LOCAL FORD DEALERSHIP (WHERE IT WAS PURCHASED) AND I WAS TOLD IT WAS NOT A COMMON OCCURRENCE AND THEY WOULD ORDER THE PART FOR THE REPAIR. A VEH WAS NOT AVAILABLE FROM THE DEALERSHIP AND I HAD TO RENT A VEHICLE. I WAS TOLD TO KEEP THE RENTAL FOR AT LEAST TWO DAYS. I HAD THE RENTAL VEHICLE FOR A WEEK AND THE PART WAS STILL NOT AVAILABLE. WE WERE THEN ABLE TO BORROW A VEHICLE. THE DEALERSHIP TOLD MY HUSBAND THAT THE PART WAS ON BACK ORDER AND THEY DID NOT KNOW WHEN IT WOULD BE AVAILABLE. MY HUSBAND STARTED CALLING OTHER LOCAL FORD DEALERSHIPS ON 06/25/13 AND WAS ABLE TO LOCATE THE PART FOR THE VEH. WE RECEIVED A CALL ON 06/26/13 THAT OUR VEH WAS REPAIRED. WE WERE NOT CHARGED FOR THE REPAIR BUT WE ARE OUT OF $400 FOR A RENTAL VEHICLE. THIS WILL BE MY LAST FORD PURCHASE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524440July 11, 2013
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
MY 17 YEAR OLD DAUGHTER HAS HAD TWO OCCURRENCES OF THE VEHICLE LOSING ALL POWER WITHIN THE LAST TWO DAYS (7/10/2013 AND 7/11/2013). ONCE SHE WAS STARTING FROM A RED LIGHT AND THE OTHER SHE WAS DRIVING DOWN THE ROAD. BOTH TIMES SHE WAS ABLE TO PULL OFF TO THE SIDE OF THE ROAD AND START THE CAR AND CONTINUE TRAVEL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524458July 11, 2013
ENGINE, VEHICLE SPEED CONTROL
I JUST FINISHED A RIGHT TURN AND ACCELERATED TO CONTINUE DOWN THE STREET WHEN MY VEHICLE BEGAN TO SHAKE AND THEN SUDDENLY STALLED. THEN ENGINE CONTINUED TO REV UP/DOWN AS I TRIED TO GET MY VEHICLE TO MOVE OUT OF THE TRAFFIC LANE BUT IT WOULD NOT GO IN REVERSE OR DRIVE. WHEN I PUT MY VEHICLE IN PARK, THEN ENGINE CONTINUED TO REV UP/DOWN FOR ALMOST HALF AN HOUR BEFORE BEING SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524507July 11, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
PULLED INTO TRAFFIC ON A BUSY 4 LANE FREEWAY AND AS I REACHED 50 MPH AND ALL THROTTLE CONTROL DISAPPEARED AND CAR WAS ONLY STEERABLE BUT NO ACCELERATION AS I TRIED TO WORK THE CAR OFF TO THE SIDE CREATING A HAZARDOUS SITUATION. THE ENGINE WAS STILL RUNNING ROUGHLY BUT WITH NO GAS PETAL RESPONSE. I TURNED OFF THE CAR, RE-TRIED STARTING AND THEN NO SIGNS OF PROBLEMS, TOOK TO DEALER AND FOUND FAULTY THROTTLE BODY, A NATIONAL BACK ORDER FROM FORD INDICATING THAT THIS IS HAPPENING ALL OVER THE COUNTRY, AND WILL NOT BE COVERED BY WARRANTY, FAR SHORT OF WHAT WOULD BE EXPECTED OF A THROTTLE BODY, AND CREATING A DANGEROUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524058July 10, 2013
FUEL/PROPULSION SYSTEM
PLEASE BE ADVISED WHILE DRIVING ON I-285 IN RUSH HOUR TRAFFIC MY 2010 FORD ESCAPE STALLED. THE VEHICLE WAS UNRESPONSIVE AND SLOWED DOWN ON ITS OWN. I HAD TO PULL OFF TO THE SIDE OF THE ROAD IN RUSH HOUR TRAFFIC. UPON TAKING THE VEHICLE TO FORD, THEY REPLACED A FAULTY THROTTLE BODY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524059July 10, 2013
FUEL/PROPULSION SYSTEM
PLEASE BE ADVISED WHILE DRIVING ON ROSWELL ROAD IN ATLANTA, GA IN TRAFFIC MY FORD ESCAPE STALLED. I HAD TO PULL TO THE SIDE OF THE ROAD. THE VEHICLE WAS UNRESPONSIVE. UPON TAKING THE VEHICLE TO FORD THEY REPLACED A FAULTY FUEL VAPOR CONTROL VALVE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524062July 10, 2013
ENGINE
WHILE TRAVELING ON THE INTERSTATE, A "STOP SAFELY NOW" MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE MESSAGE WAS IMMEDIATELY PRECEDED BY A CHIME, AND THE VEHICLE LOST ENGINE POWER AS SOON AS THE MESSAGE APPEARED. THERE WAS NO WARNING THAT WOULD HAVE ALLOWED A SAFE MOVEMENT FROM THE ROADWAY, AND THIS PROBLEM HAS REPEATEDLY PUT ME AND MY FAMILY IN THE MOST DANGEROUS SITUATIONS WE HAVE EVER EXPERIENCED IN A CAR. THE CAR IS IN THE DEALERSHIP FOR THE SECOND TIME FOR THE SAME PROBLEM, AND WE HAD IT IN A YEAR BEFORE THE FIRST INCIDENT FOR A REPLACED COIL AND PLUG (AT 29,000 MILES). I JUST GOT A CALL FROM THE SERVICE MANAGER TELLING ME THAT THERE IS NOTHING HE CAN DO ON PRICES FOR THE REPAIR. I WILL BE CALLING FORD CUSTOMER SERVICE, DIRECTLY, AFTER FILING THIS COMPLAINT, SINCE THIS IS OBVIOUSLY A RECALL SITUATION. WE PURCHASED AN EXTENDED WARRANTY FOR $1300. IT WAS FOR 5 YEARS OR 60,000 MILES. THIS WAS A WASTE OF MONEY. THE ONLY THING WE GOT COVERED UNDER THAT WARRANTY WAS A WINDOW MOTOR THAT BROKE. INCLUDING THE WARRANTY FOR WHICH WE PAID, WE HAVE PAID OVER $2500 IN SERVICE FEES TO OUR DEALERSHIP. THE CURRENT MILEAGE IS JUST OVER 42,000. WE PURCHASED THE CAR, NEW, FOR $28,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524080July 10, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING DOWN THE HIGHWAY AND THE GAS PEDAL STOPPED WORKING AND MY CAR WOULDN'T GO I PULLED OFF THE ROAD AND TURNED MY CAR OFF. I RESTARTED IT AND CONTINUED TO DRIVE IT DID IT AGAIN AND I WENT TO THE DEALERSHIP, IT DID IT ALL THE WAY THERE I HAD TO KEEP PULLING OVER AND RESTARTING. THE CODE CAME UP THROTTLE STUCK OPEN. I AM NOT WAITING FOR A NEW THROTTLE BODY THAT IS ON BACK ORDER AND WILL TAKE AROUND 5-8 DAYS, IT IS DAY 7 AND THE PART IS STILL NOT THERE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524095July 10, 2013
VEHICLE SPEED CONTROL, POWER TRAIN, FUEL SYSTEM, GASOLINE
WHILE ENTERING THE HIGHWAY FROM AN INCLINED ON-RAMP, ACCELERATION BEGAN TO DECREASE EVEN AS THE GAS PEDAL WAS BEING PRESSED. I WAS ABLE TO COAST TO THE SHOULDER, STOP THE ENGINE AND RESTART. THE VEHICLE APPEARED TO HAVE RETURNED TO NORMAL FUNCTION. AFTER TRAVELING ABOUT 25 MILES ON THE HIGHWAY, THE VEHICLE BEGAN TO LOSE ACCELERATION AS I TRIED TO INCREASE SPEED TO CHANGE LANES. THE GAS PEDAL WAS PRESSED TO THE FLOOR OF THE CAR WITH NO RESULTS. AS I PRESSED THE PEDAL THE MAINTENANCE LIGHT AND ENGINE LIGHT LIT UP ON THE DASHBOARD. I WAS ABLE TO GET TO AN EXIT RAMP AND COASTED TO A SAFE STOP. THERE WAS NO PREVIOUS WARNING FROM THE DASHBOARD INDICATORS THAT THERE WAS TROUBLE. I WAS NOTIFIED BY THE DEALERSHIP, THAT THE THROTTLE BODY ASSEMBLY HAD FAILED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524103July 10, 2013
FUEL SYSTEM, GASOLINE, VEHICLE SPEED CONTROL
DUE TO THROTTLE BODY FAILURE AT HIGHWAY SPEED, ENGINE BECAME UNRESPONSIVE TO ATTEMPTS TO KEEP SPEED. ENGINE DID IDLE PROVIDING POWER STEERING AND BRAKE OPERATION. ENGINE WAS SUCCESSFULLY RESTARTED AND VEHICLE TAKEN TO DEALER SHOP. ON WAY TO SHOP, FAILURE OCCURRED ON BUSY 4 LANE STREET AT 45 MPH. GETTING TO SHOULDER WAS AWKWARD BUT SUCCESSFUL. PARTS TOOK 11 DAYS TO GET TO DEALER SERVICE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524139July 10, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING 65 MPH, THE VEHICLE STALLED. THE CONTACT STATED THE VEHICLE DID NOT LOSE ELECTRICAL POWER JUST POWER TO THE ENGINE. THE CONTACT HAD TO PULL OVER AND RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR A DIAGNOSTIC TEST. THE DEALER STATED THAT THE THROTTLE BODY ASSEMBLY MALFUNCTIONED AND NEEDED TO BE REPLACED. THE DEALER DID NOT REPLACE THE THROTTLE BODY ASSEMBLY. THE FAILURE MILEAGE WAS 44,600.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524188July 10, 2013
POWER TRAIN
I WAS DRIVING THE 2009 FORD ESCAPE AT APPROXIMATELY 35 MPH, WHEN THE VEHICLE STARTED TO FLUTTER. I WATCHED THE RPMS GO UP AND DOWN. I PRESS THE GAS PEDAL TO KEEP IT FROM DYING OR TURNING OFF, BUT NOTHING HAPPENED. IT KEPT FLUTTERING AND SLOWING DOWN THEN IT TURNED OFF. WHILE THIS WAS HAPPENING THE ORANGE WRENCH SHAPED WARNING LIGHT CAME ON. THE CAR TURNED BACK ON BUT CONTINUES TO DO THIS. I CANT DRIVE IT 2 MILES WITH OUT IT HAPPENING. I TOOK IT TO THE DEALER. THEY SAID IT WAS A PART CALLED THE THROTTLE BODY. THEY SAID ITS ON NATIONAL BACK ORDER. AND I WONT HAVE MY VEHICLE FOR ABOUT A MONTH. WOW. NOT .GOOD. RESEARCH DONE SHOWS THOUSANDS OF THE VEHICLES HAD THE SAME PROBLEM FROM 2009 TO 2012 MODELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524198July 10, 2013
VEHICLE SPEED CONTROL
WHILE DRIVING ON A BACK ROAD, OUR ESCAPE STARTED TO HESITATE. WHEN I TRIED TO ACCELERATE THE CAR DID NOT RESPOND. I THEN TRIED TO PULL OFF THE ROAD AND THAT'S WHEN THE CAR STARTED TO SHUDDER. I WAS ABLE TO GET THE CAR OVER ON THE SHOULDER OF THE ROAD AND TURN IT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524228July 10, 2013
STRUCTURE:BODY, SUSPENSION
WHILE DRIVING ON INTERSTATE, HIT A BUMP AND HEARD LOUD SOUND ON RIGHT REAR SIDE OF VEHICLE. AFTER I STOPPED TO INSPECT, FOUND THAT THE RIGHT REAR STRUT HAD NO SUPPORT AS THE RIGHT REAR INNER PANEL WAS CORRODED ALL THE WAY THROUGH WITH VERY THIN METAL AROUND THE ENTIRE AREA. LUCKILY THE STRUT DID NOT COME UP THROUGH INTERIOR. SEEMS VERY UNSAFE AND LIKELY TO CAUSE ACCIDENT IF DRIVEN. THIS APPEARS TO A MANUFACTURERS DEFECT AS THE CORROSION PROTECTION WAS NOT APPLIED CORRECTLY. I CALLED FORD MOTOR CUSTOMER SERVICE AND THEY JUST INDICATED THAT THERE WE NO RECALLS YET ON THIS PROBLEM. THIS SEEMS TO BE A PROBLEM ON THE 2004-2005 FORD ESCAPES ON THE RIGHT REAR. I TOOK TO BODY SHOP AND HAVE ESTIMATES FROM $1,400 TO $1,700 TO REPAIR. THE VEHICLE IS IN VERY GOOD SHAPE EXCEPT FOR THIS ONE OBVIOUS DEFECT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524234July 10, 2013
VEHICLE SPEED CONTROL
I WAS DRIVING DOWN A BOULEVARD IN NEW ORLEANS A MONTH AGO, AND SUDDENLY I LOST POWER. THE ENGINE WAS ON, BUT IT WOULD NOT TAKE ANY GAS, SO I GLIDED TO A STOP NEXT TO THE CURB. A LIGHT ON THE DASH SHAPED LIKE A WRENCH CAME ON. I LOOKED IN MY OWNER'S MANUAL AND DISCOVERED THE LIGHT MEANT THAT I HAD A PROBLEM WITH THE POWER TRAIN OR THROTTLE AND THAT I SHOULD TAKE THE CAR TO THE DEALER AS SOON AS POSSIBLE. I PUT THE CAR IN PARK AND TURNED THE KEY OFF. THE ENGINE STARTED AGAIN, AND I DROVE IT HOME. THE NEXT DAY THE SAME THING HAPPENED TWICE ON THE WAY TO VETERANS' FORD IN METAIRIE. I LEFT THE CAR WITH THEM FOR FOUR HOURS, BUT THEY COULD FIND NO PROBLEM. THIS STALLING CONTINUED TO HAPPEN TWO OR THREE TIMES A WEEK. LAST SATURDAY IT HAPPENED WHILE I WAS DRIVING UP AN OVERPASS ON ELYSIAN FIELDS, AND THERE WAS NO PLACE TO PULL OFF. I STOPPED THE CAR ON THE GRADE AS CARS STACKED UP BEHIND ME. ON MONDAY, I TOOK MY WIFE TO A DOCTOR'S APPOINTMENT AND RAN SOME ERRANDS, AND MY ESCAPE STALLED FOUR TIMES IN TWENTY-FIVE MILES. YESTERDAY WHEN THE SAME THING HAPPENED, THE ENGINE-SHAPED LIGHT ON THE DASH CAME ON IN ADDITION TO THE "WRENCH" LIGHT. SO TODAY I TOOK IT IN TO VETERANS' FORD AGAIN AND LEFT IT. I CALLED THIS AFTERNOON AND WAS TOLD THAT THE "THROTTLE BODY" HAD TO BE REPLACED BUT THEY DIDN'T HAVE ONE IN STOCK, SO I AM GOING TO HAVE TO PICK THE CAR UP TOMORROW AND DRIVE IT--SPARINGLY AND CAUTIOUSLY--UNTIL THEY RECEIVE THE PART. A FEW MINUTES AGO I LOOKED UP "FORD ESCAPE THROTTLE BODY" TO FIND OUT HOW MUCH ONE WOULD COST AND DISCOVERED THAT AN NHTSA INVESTIGATION HAS BEEN UNDERWAY SINCE MARCH. MY ESCAPE IS MORE THAN THREE YEARS OLD, BUT I HAVE A 5 YEAR, 50,000 MILE WARRANTY ON THE POWER TRAIN, WHICH MAY INCLUDE THE THROTTLE BODY. THE CLERK AT VETERANS' FORD DID NOT KNOW IF THE WARRANTY APPLIED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524250July 10, 2013
VEHICLE SPEED CONTROL
IN MAY 2013, MY ESCAPE LOST THE ABILITY TO ACCELERATE IN MY HOME NEIGHBORHOOD. I CALLED THE LOCAL FORD DEALERSHIP, AND THEY SAID I SHOULD SHUT THE CAR OFF AND RESTART. I DID AND IT WORKED FINE. I TOOK THE CAR IN TO BE EVALUATED AND FORD SAID THEY COULD FIND NOTHING THAT WOULD HAVE CAUSED THAT ISSUE. THEN ON JULY 13, 2013, I WAS DRIVING ON THE INTERSTATE AT 65 MPH AND THE VEHICLE LOST ALL ACCELERATION ABILITY. THE VEHICLE WAS STILL RUNNING, BUT WOULD NOT ACCELERATE. I COASTED TO THE SIDE OF THE HIGHWAY. NEEDLESS TO SAY, THIS WAS A VERY DANGEROUS SITUATION AS THE CAR LOST TOTAL CONTROL IN THE MIDDLE OF A BUSY HIGHWAY. I FEEL FORTUNATE AN ACCIDENT DID NOT OCCUR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524256July 10, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
WHILE MY WIFE WAS DRIVING WITHIN CITY LIMITS THE CAR SUDDENLY WOULD NOT ACCELERATE AND SIMPLY STOPPED. SHE WAS ABLE TO DRIVE IT TO A DEALER BECAUSE SHE WAS ABLE TO PULL OVER TO THE SIDE OF THE ROAD AND TURN THE CAR OFF AND ON AGAIN. IT WOULD WORK FOR A FEW MILES AT MOST AND STOP AGAIN. VERY DANGEROUS PROBLEM. THIS PROBLEM FIRST HAPPENED IN MAY, BUT WE TOOK IT TO A MECHANIC AND HE TOLD US IT WAS LIKELY THE ELECTRONIC THROTTLE BODY, BUT IT WAS FUNCTIONING AT THE TIME WE TOOK IT IN. FINALLY ON JUNE 27, THE CAR WAS SIMPLY NOT OPERATING. WE WERE TOLD THIS PROBLEM WAS NOT A POWER TRAIN FUNCTION AND THEREFORE NOT COVERED BY WARRANTY. WE HAVE READ ABOUT MANY OTHER PEOPLE EXPERIENCING THE SAME PROBLEM. WE ARE GRATEFUL THAT SHE WAS NOT ON THE HIGHWAY AT THE TIME. PLEASE INVESTIGATE THIS PROBLEM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524277July 10, 2013
ELECTRICAL SYSTEM, SERVICE BRAKES
SAME THING THAT HAS BEEN HAPPENING. I HAVE PHOTOS FOR EACH INCIDENT. ABS LIGHTS, CHECK BRAKES LIGHT. AND E-BRAKE LIGHTS LIGHT UP. REGEN BRAKES DISENGAGED. I HAVE SPOKEN WITH [XXX] AT FUTURE FORD HE ASKED ME TO BRING IT IN THE NEXT TIME IT DOES IT, DURING BUSINESS HOURS SINCE THERE ARE NO OPTIONS FOR AFTER HOURS. I GET OFF WORK AT 5PM AND PICK UP MY KIDS AND BY THE TIME THAT IS DONE THERE IS NOT TIME TO MAKE IT BACK TO DEALER. I AM MAKING ARRANGEMENTS TO HAVE SOMEONE ELSE PICK UP KIDS SO WHEN IT HAPPENS AGAIN TOMORROW I CAN GO STRAIGHT TO DEALERSHIP AFTER WORK OR ON MY LUNCH. I ALSO PLAN ON HAVING THEM CHECK THE TONE RINGS. FORD MOTOR COMPANY SAYS THEY ARE UNABLE TO HELP, BUT HAVE STILL NOT ADDRESSED MY CONCERNS ABOUT THE NUMBER OF COMPLAINTS OTHERS HAVE HAD REGARDING SIMILAR ISSUES. *TR INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523844July 9, 2013
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DEFECTIVE ELECTRONIC THROTTLE BODY CAUSED CAR TO STOP ON A STATE HIGHWAY. CONVERSATION WITH FORD DEALER AND RESEARCH ON INTERNET REVEALED THAT FORD AND NHTSA KNOW ABOUT THIS DEFECT. THERE SHOULD BE A RECALL ON THIS ITEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523848July 9, 2013
POWER TRAIN
MY DAUGHTER WAS DRIVING MY 2010 FOR ESCAPE AT APPROXIMATELY 40 MPH. AS SHE WAS SLOWING DOWN FOR A RED LIGHT, IT TURNED GREEN. HOWEVER, AS SHE TRIED TO PRESS ON THE GAS TO CONTINUE ACCELERATING, THERE WAS ABSOLUTELY NO RPMS. AND, AS SHE PRESSED ON THE GAS, THE CAR MADE A CONSTANT LUNGING MOTION. WE SWITCHED POSITIONS, AND I WAS ABLE TO BABYSTEP MY WAY TO AN EMPTY PARKING LOT TO WAIT FOR THE TOW TRUCK TO TAKE IT TO THE SHOP FOR REPAIR. NOT EVEN TALKING TO THEM ABOUT THE ISSUE, I SEE NOW THAT THIS IS A DEFECT IN 2009 AND 2010 FOR ESCAPES. THERE ARE PAGES AND PAGES OF THE SAME COMPLAINT OUT THERE ONLINE. WITH 6000 OF THESE ON A NATIONAL BACK ORDER, THIS ABSOLUTELY SHOULD MAKE THE NATIONAL RECALL LIST!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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