Ford Escape Complaints

29,499 consumer complaints on file.

#10523993July 9, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED WHILE DRIVING 35 MPH, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED SEVERAL WEEKS LATER WITH THE ILLUMINATION OF T HE CHECK ENGINE WARNING LIGHT. THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE DEALER STATED THAT THE THROTTLE BODY WAS DEFECTIVE. THE DEALER REPLACED THE THROTTLE BODY. THE FAILURE MILEAGE WAS 36,783.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524012July 9, 2013
ENGINE, VEHICLE SPEED CONTROL
DRIVING ON 2 LANE HWY IN 55MPH ZONE IN PASSING LANE AND CAME UP TO RED LIGHT. WHEN LIGHT CHANGED, STEPPED ON GAS PEDAL AND HAD NO ACCELERATION. VEHICLE HAD ONLY AN IDLING, SURGING ROUGH MOTION THAT ALLOWED IT TO SLOWLY MOVE ONTO THE GRASS MEDIAN. CAUSED SEVERAL CARS TO BACK UP BEFORE VEHICLE WAS OUT OF TRAFFIC. RESTARTED VEHICLE AND ENGINE RAN A ROUGH IDLE W/ THE WRENCH AND ENGINE LIGHTS ON. IRONIC, THAT ANOTHER FORD ESCAPE OWNER STOPPED TO HELP AND TOLD ME HIS 2009 HAD JUST HAD SAME SYMPTOMS THE WEEK BEFORE AND HE TOLD ME HIS WAS THROTTLE BODY AND IT WAS OVER $500 TO REPAIR. DIAGNOSIS AT FORD WAS CODE P2112 (THROTTLE STUCK CLOSED). SOLUTION WAS TO REPLACE ELECTRONIC THROTTLE BODY. SEEMS TO BE A FAMILIAR ISSUE W/ FORD DEALER AS THEY HAD JUST GOTTEN PARTS THIS WEEK AFTER BEING BACK ORDERED LAST WEEK. QUESTIONED CUSTOMER SERVICE REP TO SEE IF NEW PART WAS SAME MANUFACTURER AS OLD PART. HE INFORMED ME THAT NEW PART WAS FROM A NEW MANUFACTURER. SEEMS LIKE ANOTHER SITUATION OF LOWEST COST VENDOR SYNDROME AND FORD SHOULD HAVE TO STAND BEHIND THEIR PROCUREMENT/ENGINEERING DECISIONS. JUST THANKFUL THAT I DID NOT GET REAR-ENDED WHILE STUCK IN THE PASSING LANE IN A 55MPH ZONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524034July 9, 2013
EQUIPMENT ADAPTIVE/MOBILITY, POWER TRAIN, VEHICLE SPEED CONTROL
WHILE TRAVELING AT APPROXIMATELY 45MPH, WITHOUT ANY WARNING THE VEHICLE LOST COMPLETE POWER AND STALLED IN THE MIDDLE OF THE ROAD. I WAS ABLE TO RESTART, DRIVE APPROXIMATELY 50 FEET WITH THE SAME RESULTS. A WRENCH SYMBOL APPEARED. CALLED A WRECKER AND HAD THE VEHICLE TOWED TO MY DEALERSHIP SERVICE DEPARTMENT. WAS INFORMED BY THE SERVICE REP THAT THEY NEEDED TO REPLACE THE THROTTLE BODY BUT DID NOT HAVE THE PART AVAILABLE. NINE DAYS LATER TODAY I HAVE NO ANSWERS, EXPLANATIONS, OR TRANSPORTATION, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524040July 9, 2013
POWER TRAIN
CAR SHIFTED HARD THEN STALLED OUT. THE WRENCH LIGHT CAME ON THE DASH. WHEN CAR WAS RE STARTED AS IT WOULD FLOOD RAN FOR A DAY FINE THEN THE INSTANCES BECAME MORE FREQUENT . *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524042July 9, 2013
SERVICE BRAKES, ELECTRICAL SYSTEM
I LEFT WORK. PICKED UP DAUGHTER. CHECK BRAKE SYSTEM, ABS, AND EMERGENCY BRAKE LIGHTS CAME ON @ 530PM. DROVE TO PICK UP BOYS FROM SUMMER PROGRAM. GET IN CAR. LIGHTS OFF. 553PM. PUT CAR IN REVERSE. SAME LIGHTS REAPPEAR. 555PM. REGEN BRAKES DISABLED. TAKES PEDAL TO FLOOR TO STOP AND FEEL PRESSURE OF BRAKES. CAR FEELS LIKE IT IS IN NEUTRAL AND ROLLING BACK ON INCLINE UNLESS BRAKES ARE ALL THE WAY APPLIED. TALKED TO [XXX] AT DEALERSHIP EARLIER. SAID TO BRING IN WHEN LIGHTS WERE ON, DURING BUSINESS HOURS. SAID THAT FORD WAS UNABLE TO HELP DUE TO NO WARRANTY. SAID IT SOUNDED LIKE HCU UNIT. I ASKED WHY THIS WASN'T MENTIONED AT MY INSPECTION A WEEK AGO. HE SAID IT APPEARS TO BE WORKING FINE WHEN THEY LOOK AT IT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524418July 8, 2013
VEHICLE SPEED CONTROL, FUEL SYSTEM, GASOLINE
THE ENGINE LOST POWER WHILE DRIVING MULTIPLE TIMES IN TRAFFIC WHICH CAUSED A DANGEROUS SITUATION. THERE WAS A LIMITED AREA WHICH TO PULL THE CAR OFF AWAY FROM MOVING TRAFFIC. THE THROTTLE BODY IS AT FAULT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523628July 8, 2013
POWER TRAIN
MY PCM HAS FAILED. I UNDERSTAND THAT THIS IS A KNOWN PROBLEM WITH THE ESCAPE FOR OVER 5 YEARS. I WOULD LIKE TO SEE IF THERE IS ANY ADJUSTMENT OR RECALL FOR THIS AS I KNOW OF MANY FAILURES. I ENTER MY COMPLAINT TO SEE IF IT WILL HELP OTHERS, AND PERHAPS INITIAL A RECALL AND A CREDIT FOR THIS VERY EXPENSE REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523646July 8, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING, THE VEHICLE STOPPED ACCELERATING, THE CHECK ENGINE LIGHT CAME ON AND CAR BEGAN TO IDLE. I TURNED IT OFF AND BACK ON FIVE MINUTES LATER AND IT ACCELERATED FOR 1/4 OF A MILE BEFORE DOING THE SAME THING AGAIN. I TURNED IT OFF AND BACK ON AND DROVE IT STRAIGHT TO MY MECHANIC. AFTER RUNNING DIAGNOSTICS IT WAS DETERMINED TO BE THE THROTTLE BODY AS WELL AS THE PROCESSOR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523683July 8, 2013
ENGINE, VEHICLE SPEED CONTROL
I WAS DRIVING ON THE HIGHWAY WHEN SUDDENLY THE CAR MADE A VERY HARD JERK; IT FELT LIKE THE ENGINE FELL TO THE GROUND, AND THEN NO POWER WHEN I PUT MY FOOT ON THE GAS PEDDLE. I COASTED TO THE SIDE OF THE ROAD WHICH PUT ME AT THE END OF AN ENTRANCE RAMP ONTO THE HIGHWAY. I WAS SO SCARED BECAUSE OF WHERE MY CAR ENDED UP. I WAITED A FEW MINUTES AND TURNED THE CAR BACK ON AND DROVE ABOUT 30 FT AND THEN THE SAME THING HAPPENED... THE TERRIBLE JERK AND NO POWER. I PULLED OVER AND WAITED FOR AT LEAST ONE HOUR FOR A TOW TRUCK. I AM THANKFUL IT WAS NOT DARK OUT. I WAS TOLD BY THE FORD DEALER THAT IT WAS THE THROTTLE BODY. I HAVE SEEN MANY REPORTS ON LINE OF THE SAME DEFECTIVE PART. BESIDES THIS BEING A COSTLY EXPERIENCE [IF YOU DO NOT HAVE A WARRANTY] IT IS VERY DANGEROUS WHEN THIS PART GOES OUT. THIS SHOULD DEFINITELY BE A RECALLED ITEM AND PEOPLE REIMBURSED FOR HAVING TO HAVE THIS PART REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523705July 8, 2013
SUSPENSION
TL* THE CONTACT OWNS A 2004 FORD ESCAPE. THE CONTACT STATED THAT THE PASSENGER REAR SHOCK MOUNT PENETRATED THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS FOUND THAT THE SHOCK MOUNT HAD BECOME PERFORATED DUE TO RUST. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 197,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523690July 8, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT WHILE IN AFTER SHIFTING INTO DRIVE FROM REVERSE, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE ERRONEOUSLY ACCELERATED AND THE CONTACT CRASHED INTO A FENCE AND A TREE BEFORE COMING TO A STOP. THE CONTACT SUSTAINED CUTS TO THE ARMS AND FACE AS WELL AS BRUISES TO THE KNEE, SHOULDERS, AND BACK. THE CONTACT ALSO MENTIONED THAT THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER 04V574000 (VEHICLE SPEED CONTROL) AND NHTSA CAMPAIGN NUMBER 12V353000 (ENGINE AND ENGINE COOLING, VEHICLE SPEED CONTROL). A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 68,000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10523695July 8, 2013
ENGINE, VEHICLE SPEED CONTROL, POWER TRAIN
I WAS DRIVING MY 2010 FORD ESCAPE AT ABOUT 65 MILES PER HOUR ON THE NEW JERSEY TURNPIKE WHEN ALL OF A SUDDEN THE WRENCH LIGHT CAME ON AND I LOST POWER IN THE ENGINE. I WAS IN THE MIDDLE LANE OF A 4 LANE HIGHWAY AND HAD TO GET OVER TO THE SHOULDER. THE ENGINE NEVER SHUT OFF BUT WOULD NOT GO OVER 5 MPH. I SHUT THE ENGINE DOWN AND RESTARTED THE CAR AND EVERYTHING WAS FINE. I HAD 70 MILES TO GO SO I DECIDED TO TRY TO DRIVE ON AND EVERYTHING WAS FINE FOR 40 MILES WHEN IT DID IT AGAIN. I GOT OVER TO THE SHOULDER, SHUT THE ENGINE OFF AND RESTARTED AND WAS ABLE TO MAKE IT TO MY DESTINATION. I HAVE AN APPOINTMENT TO TAKE THE CAR TO A FORD DEALERSHIP TO GET IT FIXED ON THURSDAY. THE DEALERSHIP TOLD ME THAT THEY WERE FAMILIAR WITH THIS ISSUE AND THAT THE THROTTLE CONTROL NEED TO BE REPLACED. I HAVE LOOKED ONLINE AND HAVE SEEN HUNDREDS AND HUNDREDS OF POSTS FROM OWNERS THAT ARE HAVING THE SAME ISSUE. WHAT GIVES. IF FORD KNOW ABOUT THIS, SHOULDN'T THEY TAKE CARE OF IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523722July 8, 2013
ENGINE, POWER TRAIN
A WEEK AFTER I BOUGHT A 2009 FORD ESCAPE FROM A USED DEALERSHIP, I BEGAN HAVING PROBLEMS WITH THE SUV. FIRST THE BATTERY DIED, LEAVING ME, MY BOYFRIEND AND HIS 3 YEAR OLD NEPHEW STRANDED IN MALIBU UNTIL 10PM. THE NEXT DAY, WE REPLACED THE BATTERY AT AN AUTO ZONE. AS WE STARTED TO DRIVE HOME, MY CAR SURGES AND STALLS. I TURN THE CAR OFF AND ON AGAIN AND CONTINUE TO DRIVE BUT IN ABOUT 20 FEET, THE CAR SURGES TO A STOP AGAIN AND THE "WRENCH LIGHT" TURNED ON INDICATING A THROTTLE CONTROL/POWERTRAIN PROBLEM. I HAVE MY CAR TOWED TO THE NEAREST BODY SHOP AND THE NEXT DAY THEY TELL ME THEY CANT FIX MY CAR AND THAT I NEEDED TO GET IT TOWED TO A FORD DEALER. I CONTACT THE PRIVATELY OWNED DEALERSHIP WHERE I BOUGHT MY CAR (WHICH IS 40 MINS AWAY FROM MY HOME) AND THEY TELL ME THEY WILL GET SOMEONE TO TOW MY VEHICLE TO THEM. A COUPLE DAYS LATER THEY TELL ME ITS A THROTTLE BODY ISSUE AND THAT I NEEDED TO GET IT REPLACED. AFTER THEY GAVE ME A QUOTE ON HOW MUCH REPAIRS WOULD COST, I TOLD THEM I COULDN'T AFFORD IT SO THEY TRIED CLEANING THE THROTTLE BODY. AFTER THEY CLEANED IT, THEY SAID MY CAR WAS OPERABLE AGAIN BUT I WOULD NEED TO REPLACE THE THROTTLE BODY AS SOON AS I COULD. SINCE THEN I HAVE DRIVEN MY CAR ALMOST 300 MILES WITH NO PROBLEMS BUT I AM STILL WEARY THAT MY CAR WILL STALL ON ME AGAIN SO I WILL DEFINITELY HAVE THE PART REPLACED ONCE I HAVE THE MONEY TO DO SO. FOR A WEEK WHILE MY CAR WAS IN THE SHOP(S) I DID A LOT OF RESEARCHING ON MY MAKE AND MODEL SUV AND I HAVE READ MANY COMPLAINTS OF PEOPLE WITH A SIMILAR ISSUE. WHAT I DON'T UNDERSTAND IS WHY THE GOVERNMENT HASN'T ISSUED A RECALL YET. ANYWAY, I'M JUST THANKFUL I WASN'T ON THE FREEWAY OR A BUSY STREET WHEN MY ESCAPE DECIDED TO CRAP OUT ON ME. I COULD HAVE BEEN IN A WAY WORSE OF A SITUATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523715July 8, 2013
ENGINE
PURCHASED A PREOWNED FORD ESCAPE IN MARCH 2013. HAD APPROXIMATELY 28,000 MILES. DROVE FINE UNTIL JULY 8 2013. ABOUT 1/2 MILE FROM HOME, DRIVING ON RESIDENTIAL ROAD AT APPROXIMATELY 30 MPH, THE ESCAPE STALLED AND WRENCH LIGHT CAME ON. TURNED CAR OFF AND RESTARTED FINE. DROVE FOR APPROXIMATELY 1/4 MILE AND STALLED AGAIN. TURNED CAR OFF AGAIN AND RESTARTED, THEN DROVE APPROXIMATELY 1/4 MILE HOME AND PARKED IN GARAGE. CHECKED OIL, AND LEVEL WAS FINE. CALLED LOCAL FORD DEALER AND LET THEM KNOW WHAT THE PROBLEM WAS. THEY SUGGESTED I DRIVE IT IN SO THEY CAN TAKE A LOOK AT IT. TOLD THEM I WAS UNCOMFORTABLE DRIVING IT THE 5 MILES TO THE DEALER. CALLED FORD ROADSIDE ASSISTANCE TO HAVE IT TOWED TO THE DEALER. WAITING TO HEAR WHAT THE DEALER HAS TO SAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523739July 8, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2009 FORD ESCAPE. THE CONTACT STATED THAT HE ATTEMPTED TO ACCELERATE BUT THE VEHICLE WOULD NOT RESPOND AND WOULD NOT GAIN POWER. THE VEHICLE WAS RESTARTED AND THE VEHICLE FUNCTIONED PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION AND THEY STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 40,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523743July 8, 2013
POWER TRAIN
DRIVING AT 65 MPH ON HIGHWAY WHEN CAR SUDDENLY LOST POWER STEERING AND POWER BRAKES. CAR THEN RAPIDLY DECELERATED AND I WAS ABLE TO EXIT THE HIGHWAY WHERE THE CAR COMPLETELY DIED. THROTTLE BODY NEEDED TO BE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523744July 8, 2013
POWER TRAIN
STARTED TO DRIVE CAR AND ENGINE QUIT, WRENCH LIGHT CAME ON DASHBOARD. HAD TO BE TOWED TO DEALERSHIP. THROTTLE BODY NEEDS TO BE REPLACED WHEN IT WAS REPLACED ALMOST EXACTLY ONE YEAR AGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523735July 8, 2013
SERVICE BRAKES, ENGINE, WHEELS
AFTER SITTING WITH MY CAR RUNNING IN A PARKED POSITION FOR APPROXIMATELY ONE MINUTE, I PUT THE CAR IN DRIVE. I DROVE FOR AN ESTIMATED 30 SECONDS. THEN I STOPPED TO CHECK FOR ONCOMING TRAFFIC BEFORE PULLING OUT INTO AN INTERSECTION. WHEN I PRESSED THE GAS TO MAKE A RIGHT TURN ONTO THAT MAJOR ROAD, THE YELLOW/ORANGE "WRENCH" SIGN IMMEDIATELY POPPED UP. SIMULTANEOUSLY, MY CAR BEGAN TO RUMBLE AND SHAKE. IN ADDITION, DESPITE PRESSING THE GAS PEDAL, MY CAR WAS NOT ACCELERATING. I IMMEDIATELY PULLED ONTO THE SHOULDER OF THE ROAD, WHICH WAS DIFFICULT TO DO SINCE MY CAR WAS STRUGGLING TO MOVE. I TURNED THE CAR OFF AND RESTARTED IT. IT WAS DIFFICULT TO GET THE CAR TO RESTART. IT STRUGGLED AND SOUNDED LIKE IT WAS GOING TO STALL OUT, BUT AFTER APPROXIMATELY TEN SECONDS, IT STARTED UP. NOW, IN ADDITION TO THE "WRENCH" LIGHT, MY ESCAPE ALSO HAD THE CHECK ENGINE SYMBOL LIT UP. EVEN THOUGH I WAS SITTING ON THE SIDE OF THE ROAD WITH MY CAR RUNNING IN THE PARKED POSITION, MY CAR WAS STILL RUMBLING AND SHAKING. INTERESTING TO NOTE, I WAS ACTUALLY ON THE WAY HOME FROM THE FORD SERVICE DEPARTMENT WHERE I HAD JUST HAD MY CAR SERVICED FOR A SEEMINGLY UNRELATED PROBLEM. THE DAY BEFORE THE THROTTLE WENT, MY BACK PASSENGER TIRE BECAME STUCK IN A LOCKED POSITION, AND I WAS UNABLE TO DRIVE. I HAD TO PUMP MY BRAKES, AND PUT MY EMERGENCY BRAKE (WHICH HAD NOT BEEN ENGAGED) ON AND OFF SEVERAL TIMES TO UNLOCK THE BACK PASSENGER TIRE. FORD DETERMINED THIS INCIDENT WAS DUE TO WATER GETTING ON THE BRAKE SHOE WHICH MADE IT STICK TO THE BRAKE DRUM. THEY CLEANED, READJUSTED AND LUBRICATED MY REAR BRAKES (DRUMS, SHOES, ETC) AND SENT ME ON MY WAY. MY THROTTLE WENT WHILE I WAS ON MY WAY HOME FROM THE SERVICE DEPARTMENT AT FORD WHERE THEY HAD JUST FIXED MY BRAKE ISSUE. I HAD TO BE TOWED BACK TO FORD SINCE MY CAR WAS NOT ABLE TO RUN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523759July 8, 2013
FUEL SYSTEM, GASOLINE
DRIVING ON SUBDIVISION STREET AND LOST OF GASOLINE TO ENGINE. THE ENGINE DIDN'T KILL. THE CAR REDUCED SPEED TO 1 MPH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10523767July 8, 2013
POWER TRAIN
A "WRENCH" SYMBOL CAME ON IN THE INSTRUMENT PANEL. CHECKED THE MANUAL. TOOK THE 2010 FORD ESCAPE TO WACONIA FORD DEALERSHIP WHERE IT WAS PURCHASED NEW. DIAGNOSTICS CAME BACK AS TRANSMISSION PROBLEM WITH 5TH GEAR. OPTIONS WERE REPAIR AT APPROXIMATE $2750-3000 / 1 YR WARRANTY OR NEW/REBUILT AT APPROXIMATE $4500 / 3 YRS WARRANTY THE ORIGINAL WARRANTY WAS FOR 60,000 MILES THE VEHICLE HAS AROUND 62,500 MILES CHOSE NOT TO EXTEND THE WARRANTY. YUP, BROKE AFTER ABOUT 2,500 MILES AFTER WARRANTY EXPIRED. DEALERSHIP STATED NOTHING THEY COULD DO - I UNDERSTAND AS THEY ARE THE DEALER NOT THE MANUFACTURER. OPTED TO HAVE NEW/REBUILT DONE BY WACONIA FORD DEALERSHIP. I BELIEVE IT IS A FORD COMPANY PROBLEM AND THE COMPANY/MANUFACTURER SHOULD TAKE RESPONSIBILITY FOR ITS REPAIR - AT LEAST TO SOME DEGREE WITH ONLY ABOUT 2,500 MILES AFTER WARRANTY EXPIRATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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