Ford Escape Complaints

29,499 consumer complaints on file.

#10525143July 16, 2013
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
THE WINDOW JUST FELL DOWN INSIDE THE DOOR. I WASN'T IN THE VEHICLE AT THE TIME. THIS COULD HAVE HAPPENED WHILE I WAS DRIVING DOWN THE ROAD. I SEARCHED ONLINE AND SEVERAL OTHER ESCAPE OWNERS HAVE EXPERIENCED THE SAME MALFUNCTION. I INITIALLY THOUGHT THAT SOMEONE HAD BROKE INTO MY VEHICLE. IF FORD IS AWARE OF THIS PROBLEM, WHY HAVEN'T THEY REMEDIED THE PROBLEM? IF THIS WOULD HAVE HAPPENED WHILE I WAS DRIVING IN THE RAIN, FOR INSTANCE, IT WOULD HAVE BEEN A DISASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525139July 16, 2013
VEHICLE SPEED CONTROL, POWER TRAIN
AS I WAS TURNING ONTO A BUSY STREET (TURNING RIGHT ON RED) MY CAR WITHOUT ANY INDICATION SUDDENLY LOST POWER. I MANAGED TO COAST INTO A PARKING LOT AND PUT THE CAR INTO PARK AND TURN IT OFF. I NOTICED A WRENCH SYMBOL APPEAR IN THE LEFT PANEL, AND THE CAR IMMEDIATELY STARTED AGAIN. I HAD JUST HAD MY CAR SERVICED THE DAY BEFORE (JAN 19, 2013). THIS OCCURRED APPROXIMATELY 3-4 TIMES MORE OVER THE NEXT FEW DAYS. I CALLED THE SERVICE DEPARTMENT AND DESCRIBED THE PROBLEM, AND TOOK IT IN. THEY SAID THEY COULD FIN NO PROBLEM WITH MY CAR THAT WOULD CAUSE THIS TO HAPPEN. A WEEK OR SO LATER IT HAPPENED AGAIN. I CALLED BY TO THE SERVICE DEPARTMENT AND DESCRIBED THAT THE SAME THING WAS STILL HAPPENING. THEY EXPLAINED THAT THEY COULD SEE NOTHING ON THE MACHINE THAT INDICATED A PROBLEM. I CALLED FORD AND ASK ABOUT ANY RECALLS AND WAS TOLD THERE WERE NONE FOR MY VEHICLE. THE SERVICE DEPARTMENT RECOMMENDED THAT I WAIT UNTIL THE PROBLEM MANIFESTED AND CALL BECAUSE THEY WERE UNABLE TO DUPLICATE THE PROBLEM. MONTHS( LATE JUNE) THEN IT HAPPENED AGAIN. I TOOK IT IN AGAIN AND WAS TOLD THAT EVERYTHING WAS FINE. ON A TRIP TO CHARLOTTE NC GOING APPROXIMATELY 70 MPH IN THE LEFT LANE, MY CAR SUDDENLY LOST POWER (SCARY!!!) I WAS ABLE TO MAKE IT TO THE RIGHT SHOULDER WITHOUT INCIDENT. MY CAR DID THIS APPROXIMATELY EIGHT TIMES BETWEEN CONCORD NC AND GOLDSBORO NC (WITH TWO YOUNG CHILDREN IN THE CAR). UPON RETURN, I CALLED THE SERVICE DEPARTMENT AND TOOK IT IN AGAIN. THIS TIME THEY IDENTIFIED THE THROTTLE BODY--A DAY LATE AND A DOLLAR SHORT--MY CAR'S WARRANTY EXPIRED APPROXIMATELY TWO WEEKS EARLIER. MY CAR IS AT THE FORD DEALERSHIP AS I WRITE THIS WAITING TO BE REPAIRED. I AM TOLD THE THROTTLE BODY IS ON A NATIONAL BACKLOG. I FEEL THAT I HAVE BEEN MISTREATED AS A CONSUMER ON SO MANY LEVELS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525145July 16, 2013
POWER TRAIN
I PULLED OUT OF A POST OFFICE PARKING LOT ONTO A TWO LANE ROAD AND BEGAN TO ACCELERATE. MY VEHICLE STARTED SLOWING ON ITS OWN EVEN THOUGH I WAS PUSHING THE ACCELERATOR. IT WAS CREEPING ALONG, BARELY MOVING, AND WAS UNRESPONSIVE TO ME PUSHING THE ACCELERATOR. THE VEHICLE SPUTTERED A LOT BUT NEVER COMPLETELY STALLED. POWER STEERING, INTERIOR LIGHTING, ETC., WAS ALL WORKING FINE. THERE WAS A WARNING LIGHT ON SHAPED LIKE A WRENCH. I PUT MY HAZARD LIGHTS ON AND CONTINUED COASTING IN THIS MANNER TO THE NEXT AVAILABLE SPOT I COULD PULL OVER. AFTER PULLING OVER, I TURNED OFF THE CAR. I TURNED THE CAR BACK ON, AND THEN IT SEEMED TO BE IDLING AND RUNNING FINE. THE WARNING LIGHT SHAPED LIKE A WRENCH IS A "THROTTLE/POWERTRAIN" ISSUE INDICATOR. AFTER CHECKING ONLINE, I FOUND SEVERAL ARTICLES INDICATING THIS IS A COMMON PROBLEM WITH FORD ESCAPES. THE NORTH CAROLINE CONSUMERS COUNCIL RECOMMENDED OWNERS WHO EXPERIENCE THIS ISSUE FILE A COMPLAINT. I FELT LUCKY THAT I DID NOT PULL OUT INTO A BUSY ROAD AND LOSE THROTTLE POWER LIKE THAT AND BE AT RISK OF GETTING T-BONED BY ANOTHER CAR. I AGREE THAT THIS PROBLEM IS A SERIOUS SAFETY ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525152July 16, 2013
POWER TRAIN, WHEELS, SUSPENSION, ENGINE AND ENGINE COOLING, SERVICE BRAKES, HYDRAULIC
WHILE BACKING OUT OF A PARKING SPACE, THE RIGHT FRONT WHEEL SEPARATED FROM THE VEHICLE. UPON CLOSER INSPECTION, IT APPEARED THAT THE BOLT SHEARED, DISLOCATING THE WHEEL FROM THE DRIVETRAIN. THIS WAS LATER CONFIRMED AT THE REPAIR CENTER--THE BOLT HAD SHEARED AND HAD TO BE DRILLED OUT. THE FRONT LOWER CONTROL ARM BOLTS (FORWARD BOLT) REMOVED AND THREADS HAD TO BE REPAIRED. THE RIGHT FRONT AXLE ALSO HAD TO BE REPLACED. THIS VEHICLE IS ONLY 6.5 YEARS OLD, AND IS NOT DRIVEN OFF ROAD. FORD DOES NOT ACKNOWLEDGE THIS AS AN ISSUE. AS NOTED ELSEWHERE ON THIS SITE, WE ALSO HAVE HAD ISSUES WITH BRAKE SQUEALING, AS WELL AS THE WATER PUMP ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525173July 16, 2013
ENGINE, POWER TRAIN, FUEL SYSTEM, GASOLINE
ESCAPE SPUTTERED & STALLED. RESTARTED & WAS SERVICED BY FORD TO 'CLEAN' THE THROTTLE BODY. WITHIN A FEW DAYS, IT EXHIBITED THE SAME BEHAVIOR BUT MUCH MORE FREQUENT RENDERING THE CAR UNRELIABLE. REPLACEMENT PARTS ARE NOT AVAILABLE FROM THE DEALER FOR ANOTHER 3-4 WEEKS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525179July 16, 2013
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2010 FORD ESCAPE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 20 MPH, THE ENGINE RPMS INCREASED EXCESSIVELY AS THE VEHICLE SUDDENLY ACCELERATED. ALSO, THE CONTACT STATED THAT THE WRENCH WARNING ICON ILLUMINATED. THE VEHICLE WAS TOWED TO A DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRONIC THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE PART WAS ON BACK ORDER. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 55,000. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525189July 16, 2013
VEHICLE SPEED CONTROL, FUEL/PROPULSION SYSTEM
WHILE DRIVING THE WRENCH LIGHT CAME ON AND THE CAR SLOWED AND BECAME SLUGGISH. TOOK THE CAR RIGHT TO THE FORD DEALER. I WAS TOLD IT WAS THE THROTTLE BODY. I HAD JUST HAD A 30,000 MILE CHECKUP 2 MONTHS BEFORE AND THE THROTTLE BODY WAS SERVICED AND NOW 3,000 MILES LATER I NEED TO HAVE IT REPLACED... IF I HAD BEEN ON THE THRUWAY WHEN THIS HAPPENED. IT COULD HAVE CAUSED AN ACCIDENT BEING AT HIGH SPEED THEN LOSING POWER. I WAS LUCKY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525206July 16, 2013
STRUCTURE, VISIBILITY
THERE ARE THREE ISSUES WITH THE CAR THAT MAKE IT DANGEROUS TO DRIVE. WHEN IT'S SUNNY, THE PLASTIC COVERING THE INSTRUMENT PANEL (ON THE BOTTOM LEFT AND RIGHT) REFLECTS SUNLIGHT BACK INTO THE DRIVERS EYES. THE MOLDING SURROUNDING THE GEAR SHIFTER IS METALLIC LOOKING AND ALSO REFLECTS LIGHT BACK INTO THE DRIVERS EYES. THE TOP OF THE WINDSHIELD IS NOT TINTED AND MAKES THE REFLECTION WORSE. ALSO THE VISOR CAN'T BE USED BECAUSE IT HITS THE REAR VIEW MIRROR WHEN MOVED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525205July 16, 2013
POWER TRAIN, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
I WAS DRIVING AT 50MPH AND NEXT THING I KNOW IS MY WHOLE CAR WAS SHAKING IT WAS A 2010 FORD ESCAPE AND I CHECKED THE DASH AND THE ORANGE WRENCH LIGHT IS ON. I TRIED TO STEP ON THE GAS PEDAL SO I CAN FIND A PLACE TO PULL OVER BUT I DON'T HAVE ANY POWER ON MY GAS PEDAL IT JUST WONT ACCELERATE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525226July 16, 2013
POWER TRAIN, ENGINE
PROBLEM OCCURRED SEVERAL TIMES AND APPEARS TO BE MORE FREQUENT. THE FIRST TIME IT OCCURRED I WAS DRIVING 55 MILES PER HOUR AND ALL OF A SUDDEN THE CHECK ENGINE LIGHT CAME ON AND THE GAS PEDAL DID NOTHING, THE CAR DID NOT ACCELERATE. I HAD TO PULL OVER AND SHUT THE CAR OFF. WHEN I STARTED THE CAR BECK UP IT HESITATED, THE CHECK ENGINE LIGHT TURNED OFF, AND WORKED FINE. THE SAME THING HAPPENED APPROXIMATELY 2 WEEKS LATER. NOW I NOTICED THAT THE RPM GAUGE FLUCTUATES QUITE A BIT WHEN I START THE CAR AND THEN AGAIN WHEN I AM STOPPED AT A TRAFFIC LIGHT. TODAY, I WAS DRIVING WITH NO PROBLEM AND STOPPED BECAUSE THE CAR IN FRONT ME WAS STOPPED TO MAKE A TURN. WHEN I TRIED TO CONTINUE DRIVING, MY CAR STALLED AND I HAD TO TURN IT OFF AND THEN BACK ON. THERE WERE A LINE OF CARS BEHIND ME AND I WAS ALMOST REAR-ENDED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525230July 16, 2013
VEHICLE SPEED CONTROL
LEAVING PARKING LOT AND THE CAR BEGAN TO LURCH. THEN IT BEGAN TO IDLE WITH THE LURCH. PRESSED ACCELERATOR AND NO RESPONSE OTHER THAN THE LURCHING IDLE. HAD THE CAR TOWED TO FORD DEALER. THE SERVICE ADVISOR LATER STATED THAT THE THROTTLE BODY NEEDED TO BE REPLACED AND THAT THE PARTS ARE BACK ORDERED. PROBABLY 12 DAYS WAS HIS STATEMENT. RECENTLY FOUND OUT THAT IT MAY BE 3 TO 4 MORE WEEKS FOR THE PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525240July 16, 2013
ENGINE
VEHICLE DISPLAYED MESSAGE SERVICE ENGINE FAULT SERVICE ENGINE NOW ON START UP. IMMEDIATELY SHUT DOWN AND RESTARTED. MESSAGE WENT AWAY. NEXT DAY VEHICLE DISPLAYED SAME MESSAGE AND THEN BEGAN JERKING SEVERELY. TAKEN TO FORD DEALER. FORCED TO PAY FOR RENTAL! VEHICLE HAS 6800 MILES! DEALER NEVER GETS BACK TO ME WHEN THEY SAY THEY WILL. TRIED TELLING ME TO TAKE VEHICLE BACK WITHOUT THEM FIXING IT. SERIOUS SAFETY RISK AS VEHICLE JERK AND HESITATES UNCONTROLLABLY. VERY DANGEROUS IF OCCURRED WHILE ON ROADWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525261July 16, 2013
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING AT VARIOUS SPEEDS, CONDITIONS, THE WRENCH WARNING LIGHT APPEARS AND THE CAR BECOMES LIMP AND NON RESPONSIVE. ENGINE WAS RUNNING HARD. HAD TO TURN OFF VEHICLE AND RESTART (WHICH WAS DIFFICULT). THIS OCCURRED AGAIN WITHIN MINUTES, THIS TIME WITH THE CHECK ENGINE LIGHT COMING ON. WENT DIRECTLY TO REPAIR SHOP AND HAD IT CHECKED. WAS TOLD THAT ERROR CODE P2111 WAS BEING SHOWN. THE THROTTLE BODY WAS CLEANED AND THE GAS PEDAL ASSEMBLY WAS REPLACED. THE NEXT DAY, THE SAME PROBLEMS CONTINUED. I AM SCARED TO DRIVE THIS CAR, ESPECIALLY WITH MY CHILDREN IN IT AS I AM WORRIED IT WILL DIE WHILE PULLING OUT IN TRAFFIC OR THAT SOMEONE WILL REAR END US. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524953July 15, 2013
POWER TRAIN
I WAS DRIVING DOWN THE STREET AND ABOUT TO ENTER THE BELTWAY AND I STOPPED BECAUSE IT WAS A RED LIGHT. I PRESSED THE GAS AS THE LIGHT TURNED GREEN AND MY CAR FELT LIKE IT WAS ABOUT TO CUT OFF. THIS WRENCH SYMBOL SHOWED UP ON THE INSTRUMENT PANEL AND THEN MY CAR STARTED ACTING FUNNY. I HAD TO CUT MY CAR OFF IN THE MIDDLE OF THE ROAD AND WAS ALMOST HIT BY CARS ENTERING THE BELTWAY. I WAS DEATHLY AFRAID. I HAVE 2 SMALL GRANDCHILDREN AND I WILL NOT PUT THEM IN HARMS WAY. UNFORTUNATELY MY CAR HAS BEEN DOING THIS FOR THE PAST MONTH. I AM AFRAID TO DRIVE MY CAR. I HAVE TAKEN IT IN FOR REPAIR AND THE PART I NEED TO FIX IT IS ON BACK ORDER. I HAVE BEEN PAYING FOR A RENTAL OUT OF POCKET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524958July 15, 2013
ELECTRICAL SYSTEM, POWER TRAIN
I WAS DRIVING DOWN THE ROAD AT 40 MPH AND MY VEHICLE JUST QUIT RUNNING (LOST POWER) AND I HAD TO PULL OVER TO THE SIDE OF THE ROAD. THE ENGINE LIGHT CAME ON WHEN THIS HAPPENED, IT LOOKED LIKE A WRENCH FIGURE ON THE DASH. AFTER LETTING MY ESCAPE SIT FOR ABOUT 30 SECONDS,IT STARTED RIGHT UP. AFTER IT STARTED, I PUT IT IN DRIVE AND PROCEEDED TO GO DOWN THE ROAD AND AFTER ABOUT TWO MILES, MY VEHICLE QUIT RUNNING AGAIN. AFTER A FEW SECONDS OF SITTING, I STARTED IT UP AGAIN AND MANAGED TO GET INTO A FORD DEALERSHIP AND THEY SAID THE PROBLEM WAS A THROTTLE PROBLEM AND REPLACED THE PART WHICH COST ME $342.00. THE DEALERSHIP SAID THIS HAD BEEN A PROBLEM WITH MANY ESCAPES AND SAID THIS PART MAY BE ON THE VERGE OF A RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10524966July 15, 2013
VEHICLE SPEED CONTROL
I SOMETIMES CAN NOT GET MY GAS PEDAL UNSTUCK. I HAVE TO KEEP TAPPING IT AND THEN PRESS REALLY HARD. IT GETS STUCK USUALLY WHEN THE WEATHER IS COLDER OUT. SOMETIMES IT TAKES ME A MINUTE OR TWO TO GET IT GOING AND THEN WHEN I DO I ALMOST GET WHIP LASH TAKING OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525000July 15, 2013
STRUCTURE:BODY, SUSPENSION
TL* THE CONTACT OWNS A 2003 FORD ESCAPE. THE CONTACT STATED THAT THE FRONT END EXHIBITED A LOUD NOISE AS THE FRONT PASSENGER'S SIDE FRONT WHEEL SEPARATED. THE VEHICLE WAS TAKEN TO THE MECHANIC FOR INSPECTION. THE FAILURE WAS LOCATED AT THE FRONT SUB FRAME AND LOWER CONTROL ARM, WHICH WERE BOTH DETERMINED TO BE CORRODED. AS A RESULT, THE FRONT PASSENGER'S SIDE WHEEL SEPARATED FROM THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525001July 15, 2013
FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
WHILE DRIVING THE CAR LOST SPEED AND RPMS. CAR WOULD NOT ACCELERATE. IT RAN AT AN IDLE. DEALERSHIP SAID THROTTLE BODY NEEDED TO BE REPLACED. THE PART HAS NEED ON BACK ORDER FOR SOME TIME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525019July 15, 2013
FUEL/PROPULSION SYSTEM
THE VEHICLE STALLED SEVERAL TIMES WHEN I WAS PULLING OUT FROM A STOP OR JUST AFTER I PULLED OUT FROM A STOP. I TOOK IT TO MY DEALER TO HAVE IT SERVICED AND WAS TOLD THAT THEY NEEDED TO REPLACE THE THROTTLE BODY. THIS COST ME A TOTAL OF 384.08. I WAS TOLD AT THE DEALER THAT THIS HAS HAPPENED TO OTHER 2010 ESCAPES AT THAT DEALERSHIPS. A QUICK GOOGLE SEARCH LEAD ME TO SEE THAT IT HAS HAPPENED TO MANY OTHERS AS WELL. THERE IS NO QUESTION THAT THIS IS A SAFETY ISSUE AS I STALLED IN INTERSECTIONS ON MORE THAN ONE OCCASION. IF THERE IS A RECALL, I WOULD LIKE TO MAKE SURE I AM REIMBURSED FOR THE EXPENSE I HAVE PAID TO FIX THIS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10525024July 15, 2013
ENGINE
TL* THE CONTACT OWNS A 2013 FORD ESCAPE. THE CONTACT STATED THAT THE ENGINE WAS STARTED AND THE ENGINE FAULT MESSAGE WARNING LIGHT ILLUMINATED AS THE VEHICLE HESITATED AND JERKED. THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DEALER PERFORMED A DIAGNOSTIC WHICH LOCATED THE FAILURE AT THE ENGINE SENSOR. THE DEALER CLEANED THE ENGINE SENSOR HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 2,500 AND THE CURRENT MILEAGE WAS 2,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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