Ford Bronco Sport Complaints

1,315 consumer complaints on file.

#11549110October 10, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
My 2021 Bronco failed our family on Friday. The Bronco failed to start upon pressing the start and brake pedal. The main console panel started flashing then cycling through all kinds of failure alerts. There was a series loud noises from the engine, the headlights flashed off and on for over 3 minutes and then the engine started smoking. The doors would not open and we were stuck inside while the engine was smoking. That smoke came through the air vents as well. Finally, I was able to get my door open though couldn’t open my son’s rear passenger side door from the outside. He was stuck inside for what seemed like forever. He was able to open it finally and I carried him inside. My son’s legs are paralyzed and he does not walk. My main concern was getting him to a safe place as I was scared to death that the engine was going to explode in that moment. The engine smoke started to ease up however the electrical burning smell was overwhelming. This all took place in my garage. The trunk would not unlock and my key fob would not engage with the vehicle at all during this time. The trunk hatch lock finally disengaged and I was finally able to get his wheelchair out. Everything failed. I could not get the Bronco into neutral at any point. The Bronco is currently at my local Ford dealer where I was told I have to wait a week before it can even be looked at. I was told "it's just the battery...." There is NO way my experience was "just the battery." As of 10/10/2023 no one from corporate or the dealer has reached out to me. Once I got to the dealer (Jarret Gordon Ford Davenport), they were so dismissive of me. The service advisor never even asked if my son or myself were OK.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11549055October 9, 2023
UNKNOWN OR OTHER
I’ve owned my 2023 bronco sport for 3-4 weeks and we just had a light rain shower earlier in the morning for the first time in several months. There was no standing water the road was slightly damp. Driving on the interstate if I drove over 45-50 the rear end started sliding or felt like it was about to hydroplane. I was so terrified at one point I was afraid of being hit from behind by traffic going the 70 mph speed limit. I tried to get up to 60-65 but the back end would begin to slip or feel like it was going to slide off the lane. Even the lane assist feature would not keep it straight. Once the Hwy dried, I was able to drive at speed limit without any problems. I called the dealer and they said no complaints had been filed - that I may want to try different tires on it. I looked on the internet and see there have been a lot of issues with the car sliding on wet roads - the traction control is supposed to be engaged when the car is cranked. I did try changing it between all wheel drive and traction control on and off but nothing helped during driving on the slightly damp Hwy.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548392October 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Ford Sonic Boom: When starting the 2023 Ford Bronco Sport there was a loud bang/crack sound like an enormous piece of hail fell on the car and the windows were cracking. The car started crackling loudly through the speaker system for about 15 minutes. Car was turned off and everybody exited the vehicle and the crackling continued. Read online that this has happened to other 2023 Ford Broncos and also to the Ford F-150. They have done a software update to hopefully fix the F-150, but they have yet to do one for the 2023 Ford Bronco Sport. This can occur while starting the car or while in the middle of driving. Many have reported having to pull over as driving is impossible with the loud crackling sound coming through the speakers. The sound is so loud it can cause drivers to swerve leading to an accident and injury. Took 2023 Ford Bronco Sport to dealership and was told nothing could be done since the fix was for the Ford F-150 not the Ford Bronco. This issue also hits at random and a cause of timing has not be discovered. They could not replicate the sound at the Ford service center. No code showed on the screen so they said nothing could be done. There were no warnings that the sound was going to occur. At first we thought the airbags went off in the compartments or something had blown up outside. I have heard this occurred while people were driving and luckily I was stopped. I am very concerned if this were to happen while driving as the sound is very shocking. I have also been told if this occurred once then it will happen again.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548015October 3, 2023
SERVICE BRAKES, POWER TRAIN, UNKNOWN OR OTHER
When reversing there is the absolute worst extremely loud embarrassing metallic screeching sound, considerable to a ships horn. Once you press brake fully and come to a complete stop the sounds ceases, let go of the brake it come right back. You can put it in drive and then back to reversing, same thing. Dealership was informed in 2022, said they fixed it. Spring/Summer of 2023 after complaining again was told part was ordered, could not be told what part. September 2023 was told no part was ordered, issue was fixed. October 2023 had a male take my bronco in for repairs and answers, parts are now reordered, parts are back ordered since this is a recall, no time frame on repair. When you check my vin for recalls, all recalls are closed. I am under the impression that my Dealership never has done recall work and only clearing them off as completed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11548006October 3, 2023
LANE DEPARTURE: ASSIST, LANE DEPARTURE: WARNING, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
While driving vehicle will flash place hands on wheel while hands are on the wheel. It will then turn off sound system and cut off adaptive features until I shake my steering wheel irrationally to the left and right. It will also jerk the vehicle into other lanes to try and correct to stay in lane, while I'm inside of the lines issuing the adaptive driving features. If there is a break in the lines, ie: turning lane or intersection the adaptive wants to jerk course into other lanes. While driving down the expressway, if a car on either side brakes around me the collision control takes over and slams on the brakes. Most of the limits near me are 70!! Going 70 and slamming down to 50 before i can regain control has almost gotten me killed several times here in Florida!! I've informed dealership, but they claim the sensors are not throwing codes. This also has been happening since purchasing this vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547999October 3, 2023
UNKNOWN OR OTHER
Since dec 2021, buying vehicle, I've not had real heat, you can turn heat to 86 and above and have heat, nothing in between. Was told they needed to speak to engineer to fix problem. I took it back in needing heat again, and was told if I only use automatic and set temperature, I could have a temporary solution for zero heat and they would find a more permanent solution. My vehicle is almost 2 years old and i still have not had an engineer diagnose and fix my heat. I've been told by dealership that temporary fix should be sufficient or to sell my bronco.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547995October 3, 2023
SERVICE BRAKES
There is a known issue with 2021-2022 Ford Bronco Sports with the rear brakes. When in reverse, and the brakes are pressed, they make a loud moaning sound. The fix issued by Ford in 2022 states that any of this model produced prior to 9/23/22 are experiencing the noise. The recommended action is to replace the calipers and bushings. This has been done on my vehicle, but the moaning continues. I have been told by the dealership that I will just have to deal with it, but I do not feel safe in the vehicle. The car is making a noise it should not, and I do not know if this is causing harm to any other parts of my brake system or not. I do not want to endanger mine or anyone else's life and Ford has no resolution.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547993October 3, 2023
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
Bought 2021 bronco sport in Dec 21. Since my engine has stuttered and started to die. The panel starts falling as if it is sitting off. This is not the auto engine shut off while idling at a light issue. Upon starting the engine you can hear a ticking and on every certain revelation the vehicle will sputter and start to cut off. It has died on 2 occasions in my driveway, but not yet on the road. It will stutter and start to die almost always in idle, especially in park, but it will do it and stay losing power mainly while driving low speeds or when not pressing gas pedal. I received recall and was told part was not available and didn't know when it would be available and have never been told part was available, but miraculously my recall order was closed without parts ever being replaced. This is like mist of the 8 recalls on this vehicle. 6 recalls where made before the vehicle came off of the train car. 6 recalls were still active the night I drove off the lot AFTER SERVICE WAS CLOSED. My first service was flat spots in my tires from sitting in a train car in Florida heat for 3 months, no parts were replaced, feb and March of last year the recall was closed before my car was in the shop... My dealership is clearing recalls and not reels my vehicle. They are taking advantage of my mental disabilities.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11547959October 3, 2023
ENGINE
My Bronco has power failure in the middle of driving, entire car shuts off screen reads it goes in power saving mode and everything locks up and it will not start back up. My safety and my entire families safety is put at risk because I'm losing power to my car and it stops working if this happens on a busy highway it could be fatal. Yes, I've had it towed to the Ford house every single time this has happened. They attempt to fix it but give it back and within two days it happens again. I don't believe they know how to fix it. Ford House has had my car off and on for two months it should have been inspected by everyone at this point. No warnings when it happens it just stops working. This all started within the last two months. I purchased my 2022 Bronco brand new drove off the lot with 12 miles. At this point I don't feel safe putting myself or my family back in this vehichle. It needs to be recalled!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546620September 26, 2023
SERVICE BRAKES, POWER TRAIN
The contact owns a 2022 Ford Bronco Sport. The contact stated while reversing there was a squealing and grinding sound coming from the rear of the vehicle. The vehicle was taken to the local dealer who was unable to determine to cause of the squealing sound. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546478September 25, 2023
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
The contact owns a 2021 Ford Bronco Sport. The contact stated while driving at approximately 30 MPH and depressing the brake pedal, the contact heard an abnormal squeal coming from the front brakes. The contact stated he had not observed any warning lights being illuminated. The contact stated that the failure was intermittent but had become more frequent, with the squeal being heard while driving at various speeds and depressing the brake pedal. The contact stated no warning light was illuminated. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the front brake rotors needed to be replaced. The vehicle was repaired. The contact stated that the dealer advised that the failure was related to TSB Number: 22-2387; however, he would be responsible to pay for the repair. The manufacturer had been informed of the failure. The failure mileage was 36,529.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546166September 23, 2023
SERVICE BRAKES
Brakes make very very loud noises when backing up car and i touch my brakes. It’s louder than my horn.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546162September 23, 2023
ENGINE
There is an oil leak in a new car?!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546110September 22, 2023
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS, BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Around 08/22 backup camera failed and now there is a dent in the tailgate area. I have documentation from the dealership, finally that the backup camera was not working properly. On about May 23, 2023, I stopped at a local grocery store for just a few items. When I came back out my car would not even attempt to turn over (approx. 24,000 miles). Had to wait three hours for roadside assistance to use a jump box to get it started (would not jump-start like a normal vehicle). The next morning it was dead again, and I had to call an Uber to get my child to school, not acceptable. I took it to the dealership again, and after three days they replaced the battery.....I had not even owned the vehicle for two years, it had 6 miles on it when I bought it, and it needs a new battery? Now it is 09/22/23, the dealership has had my car since the morning of 09/13/23 and I still don't have it back. There are issues with the safety features (lane departure doesn't work, front crash assist goes off randomly, backup camera STILL doesn't work half of the time, keep hands on steering wheel alert when both hands are on steering wheel, key not detected alert after I've been driving and the key is with me, stereo still playing when I disconnect the phone and exit out of all music apps on phone it just still plays music even music that I have never listened to). There is more but I cannot remember it all at the moment, and I don't have all of my records because they are with my car that I have not had in my possession in quite a while. DON'T BUY A BRONCO! BUY A JEEP!!!! That is what I have learned from this, my first and only Ford and I can't wait to go back to Mopar products. I have truly bought a lemon!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11545851September 21, 2023
SEATS
A screw came out that holds the front passenger seat to the track
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11545223September 18, 2023
VISIBILITY:WINDSHIELD
The contact owns a 2021 Ford Bronco Sport. The contact stated that the windshield had fractured in the lower corner of the driver's side and extended towards the center of the windshield. The vehicle was taken to a glass specialist who replaced the windshield. The failure occurred an additional two times. The windshield was replaced by the glass specialist the second time; however, the windshield was not replaced after the third time. The vehicle was taken to the dealer, but the windshield was not replaced became the Warranty coverage had expired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for assistance. The approximate failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544687September 15, 2023
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2022 Ford Bronco. The contact stated that while his daughter was attempting to park, the vehicle suddenly accelerated forward and crashed into the door of a building. While reversing from the building, the vehicle accelerated. The driver sustained injuries to her foot and was sent to the hospital where medical attention was provided. There were no warning lights illuminated. A police report was filed. There was no airbag deployment or fire. The vehicle was towed to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 5, 000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11544418September 13, 2023
ENGINE
Car abruptly stopped accellerating on the highway, check engine light started blinking, I got over to the side of the road and the car shut down. It had to be towed to a Ford Dealership and they need to replace the entire engine.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544366September 13, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
When trying to start the vehicle, it would not crank. Instead, all dash indicator lights, interior lights, and exterior lights began flashing. Numerous random error messages began flashing on the dashboard screen. Then a large plume of smoke began coming out from under the hood and there was an acrid burning smell. No flames were visible so the fire department would not respond when called and advised to have it towed. After much difficulty loading onto a tow truck (the parking brake would not disengage--dash indicated a parking brake fault as one of the many errors--so it had to be dragged onto the flatbed tow truck) the vehicle was towed to the local dealership in Dothan, AL. Per the dealership, there was an underhood fire involving the starter and battery. We are unable to inspect the damaged components. They stated they are unable to remedy the smoke smell that has permeated the vehicle despite the disabling lung conditions of one of our family members. We have tried numerous times over the last 9 months to get the dealership to perform service required by NHTSA Recall # 22V859, but they keep stating the parts are unavailable. They will not say whether this underhood fire is directly related to the recall already in effect.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11544283September 13, 2023
ELECTRICAL SYSTEM
2021 Bronco Sport 40k- During the drive home while sitting at an intersection while in eco mode, the car lost all power. No dash, hazard lights, etc. After stepping out of the vehicle for about 15 minutes, I tried again, and still no power. Contacted a tow company for assistance and had the car towed to the closest Ford dealer. The dealer was unable to replicate the problem but did state there was a recall on the fuel system. Time for this car to be traded since I can't rely on it to keep me safe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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